Within 4 hours of me reaching out, my AC was running again! Quick response, quick window available,…read morequick arrival, quick diagnosis, quick fix (that was more complicated than what we could do- quick doesn't necessarily mean easy). Thrilled!

The owner of the company, Dan, reached out to me after I posted my review. He was very professional…read moreand understanding about my concerns, and provided a very generous resolution. A new technician, Ivan, was sent out to fix our dryer. He was very nice, personable, and efficient. Our dryer is working better than ever before. I greatly appreciate Dan, Ivan, and their communication. Thank you!

Lucas and Autumn were really great all around. They were professional, thorough, and very easy to…read morecommunicate with. First they explained the entire process and asked if we had questions. Then proceeded to pre-clean all the vents with a HEPA Festool. They realized that one of the ducts was disconnected and even crawled under the house to reattach it for no extra charge! They showed us how the negative air machine works and the filter they use in the negative air machine before - and after carefully exiting with the dirty ones. Later we were able to inspect them outside! There were playing cards, a pine cone, and a massive, disgusting amount of dust/grime among other things. They uploaded a bunch of before and after pictures of the ducts along with the invoice and sent an email after they left. We are so happy we both chose to get the ducts cleaned and chose Better Air Northwest to get it done!!!

I recently used Better Air Northwest for a full cleaning of the HVAC ducts in my 5200 square foot…read morehome which hadn't been professionally cleaned in over three years. I was impressed by the process from start to finish and the noticeable difference in air quality afterward. The scheduling process was easy and transparent. I called on a Tuesday, and they were able to fit me within two weeks. The office staff clearly explained the pricing structure (which was fixed based on the size of the house, with optional add-ons like dryer vent cleaning) and sent a confirmation text the day before. The technicians, Andreas & Cody, called me 50 minutes before arrival, right arrived pretty close to the promised time. I knew there was construction down the street so I figured they would be delayed due to stopped traffic. The two arrived in a well-marked truck and was immediately professional. They took time to explain the negative pressure vacuum system they use, which involved hooking up a large hose to the main duct trunk near the furnace. They wore boot covers inside the house, which I appreciated. The cleaning itself involved systematically sealing off all registers and then using powerful air whips into each vent to agitate and loosen all the debris. They showed me the incredible amount of dirt, dust, and junk they removed from the main trunk--it was genuinely shocking and visually compelling. When finished with the vents they took on the dryer. The lint cleaned out of the vent and the filter was surprising. I expect the drying cycles will be quicker with a clean system. The entire process took approximately 5 hours. Once finished, they sealed up the access holes they created cleanly. There were only two rooms where they forgot to move furniture back in place. The immediate difference was significant: the air in the house feels fresher and less "stuffy," and the HVAC system runs noticeably quieter. I am confident that the removal of years of dust and allergens will benefit our household, especially during allergy season. Better Air Northwest delivered exactly what they promised: professional service, clear communication, and excellent results. I highly recommend them if you are looking to improve your indoor air quality.

technician Jeremy from COMFORT CONNECTION is reliable and honest. He troubleshoot & diagnosed my…read morehvac. He found the air filter were very dirty. Compared to the previous hvac ac company. they troubleshooted my hvac unit. "stated the line has no pressure and leaks" (Needs repair)

First off Steven Conner was great with explaining the whole process and what I needed and why, his…read moreattention to detail with the placement and clean looks was impressive. I can't say enough about the install crew Cole, Tyler and Justin, they were great because they took the time to explain any questions i had during the install and were very professional. I will be using comfort connection for my next project and would not hesitate to recommend them to anyone, overall a great experience!

Wish I could give a few bonus stars here, beyond 5/5. Just amazing service all around…read more They responded to my request promptly, and it turned out that Sufian was only about 10 minutes from us at the time, so he showed up and got to work. In no time at all, he diagnosed and fixed the issue with our AC drain line and, on top of that, explained everything to me and showed me how to fix this same issue myself in the future. As if that wasn't enough, he pointed out (politely!) that we were using the wrong size furnace filter--and replacing them more often than needed. He told me what size we should be using, and why, and where to find them. I could not be happier with these guys, and will absolutely be using them again for any and all of our HVAC needs.

Great job, fast install and price right where they said. Good initial meeting where everything was…read moreclearly explained and took care of rebates.

Outstanding experience with these guys! They were at my home on time, ready for action, and figured…read moreout the problem quickly. My mini-split problem had a couple possible solutions, Kurt helped me decide on the right way to go - which also was the lower cost option. The problem was solved in under 2 hours! Really great experience, will definitely use them again as the need arises.

Kurt and his team at PDX Heating & Cooling were fantastic. Very accessible, super competitive…read morequotes and were ready to go above and beyond to make the job a success. I would certainly recommend this business for your HVAC needs. *Military friendly business*

We originally hired Revival several years ago to replace our old gas furnace and install a new air…read moreconditioner. They did a great job, and our HVAC system is working great! Since then, we've had them out on separate occasions to service the mini-split in the 2nd floor addition and do the annual maintenance on the main system. On every occasion, their techs were thorough, professional, knowledgeable and polite. They've given us good advice and solid recommendations for the new equipment we purchased, kept us informed, and always paid attention to the details. Great value for money!

While Dane was wonderful in replacing our water heater's anode rod, it was quite bothersome that we…read morehad to pay $250 to have it replaced on a part covered under warranty. The water heater was installed 2 1/2 years ago by Rivival Heating and the anode rod needed to be replaced because "Portland water is so hard and full of minerals". The original quote for labor alone (not covered under warranty) was $340 but we got the manager to bring it down to $250. Still, the water heater is only 2 1/2 years old and that was an expense we did not anticipate when we bought the water heater. The prior one was not broken but when we had Rivival replace our furnace, they strongly suggested replacing the water heater at the same time. The old one never produced brown water but after just two years, the new one did. Maybe the water heater wasn't as good as the previous one? Not sure... Forgot to add, my home warranty service said they could not reimburse me because this is a "warranty issue". And to be truthful, the furnace job was great! Just wish the water heater repair didn't cost me anything. Next year, when it is out of warranty, I'll be able to file for reimbursement from my home warranty provider.

Hired KOVA to replace the damaged flexible ductwork in my crawlspace with rigid ductwork. The work…read morerequired two techs at some points to get the work done in two days. The work was not cheap but the quality seemed good and certainly worth doing after our crawl space had a few rodents intrude. We have noticeably improved airflow in the house and hopefully removed the opportunity for future intruding rodents to access and damage the ductwork if they happen to get inside the crawl again.

My son was working there he had an accident at work some dude threw a metal thing on his head he…read morewas taken to hospital had stiches went through major headache and Kova asked him not to do anything through insurance so their rating stays good, they promised to pay him out, my son trusted them but they did not keep their word and and when I asked them on Instagram they blocked me. So this company does not follow safety and don't trust them if anything happens do everything through insurance , file work comp and if needed file everything through court. They will lie to you ignore your calls and then block you. They say they are good Christian's people. But they don't care about their employees

The Precision team installed a new Goodman AC unit recently at my house. It works BEAUTIFULLY…read more keeping the house very cool but there is a slight pulsing noise I still hear from the compressor. Tim and Eduard (and others on the team) have been and are working diligently to help quiet the noise down for me. I am unfortunately sensitive to noise. The entire team has been VERY prompt in addressing my issues and in coming out to my house. We are almost there in dampening the noise a little further. This team is wonderful and cares deeply about having happy customers. I am so appreciative!

I'm not a big reviewer, but I had a very not good experience with this very highly rated business…read moreand I feel like warning others is appropriate. We recently purchased a home. The sellers had installed 2 new direct-to-consumer brand (Zokop) heat pumps with 4 heads (2 for each) in the home roughly 1 year ago (they are not providing records, but this is a reasonable estimate). After move-in, we noticed an error on the head unit in our son's room. Precision had previously repaired a broken AC at my small business 2 years ago. It was a good experience then, so I was excited to hire them again. They sent 2 technicians to our house, Edgar and Dylan, to service the units and diagnose. Long story short: Dylan broke the fan in one of the good units, which was maybe a year old (per Edgar's estimation based on some technical detail about Freon...you'd have to ask him) and previously working perfectly. He stuck a probe thermometer in the unit to check its efficiency and then caught the fan blade with it as he pulled it out. There was a CRUNCH and 3 bits of plastic fell out. He said "what was that?" and otherwise shrugged it off. No apology. No taking of responsibility, no solution or assessment offered. Completely unprofessional. I stayed calm, paid for their service, and got them out of my house. They assessed the issue with the other unit to be a Freon leak and quoted for repair. Shortly afterwards, I did a small amount of googling and concluded it was likely the fan. The following week, their office called to schedule the leak repair and I asked to speak to the service manager. His name is Wendell. He asked for a photo of the broken pieces (same one I'm posting here) as well as a photo of the label on the unit, which I also provided. He said he'd see what he could figure out. 1 week went by, I called back, he said he couldn't find anything about the unit or source parts, but if I find the part, they could install it. Not a good solution. I stayed calm and said I would think about it. Here's the thing, I'm also a repair-based contractor. Sometimes, I make a mistake and break something. We're all human, but our mistakes are our responsibility. I can't imagine breaking a customer's perfectly good thing and then just acting like, well, nothing I can do. Total BS. You can't find the part? Buy us a new unit. Too expensive? File an insurance claim. You came into my house, broke a new, working thing, and then left me high and dry. Completely unacceptable. Anyway, I thought about it, decided I don't want these clowns in my house again, and I don't want to keep asking them to act like adults with a sense of responsibility. I hired another company to fix the freon leak. They charged $100 more than what Precision quoted me but also did the assessment and repair the same day. That technician verified these pieces are from the "blower wheel," which is just another word for fan. I still have not resolved the issue with the fan Precision broke. They have a responsibility to make this right, but I'm sure it's on nobody's to do list. Maybe they read their reviews?