Emmanuelle your Tech. is amazing. He kept on troubleshooting for an extended period of time , meticulously until he figured it out, and remedied my air conditioning issue. Moore Home Services is the company you can trust your asset to, they always do the right thing. God bless, Much appreciated. Nasser read more

Upon my annual A/C inspection, my Senior Service Tech, Jeff G., spotted a couple of other hardware issues nearby. He easily identified them and then corrected these items. Who does this anymore? Anyway, my hats off to Jeff and the whole Moore crew. Their motto of "100% right or 100% free" is valid! read more

I had a short in the thermostat wire. Mike found and replaced the wire with the help of Michael. They were very professional, friendly and knowledgeable. read more

They literally side swiped my PARKED vehicle because their employee was on his phone. Had no sympathy at all. Ridiculous, now I have a knot on my head from impact of him hitting my parked vehicle. read more

I give them a 1 because they showed up and installed something. After it was installed it didn't cool so I called for them to find out why it wasn't working right. Well we were in one of those 5 or 6 day heat waves where temperatures around the 100's I had to wait 8 or 10 days of the heat I guess because they already had my $5,900 + dollars so I was no longer a priority no more money was going come in. When they came out they had to add refrigerant so it either they didn't didn't put enough in when installed or it had a leak they didn't say just had to add gas. So much for there 100% right or 100% free sounds good on the radio. still didn't cool the area I called the salesman and told him I thought it was to small of a unit he said he figured it out and it was the right size. So after 2 + years of it working like a fan cool if it blows on you but after hours of running the temperature in the room was the same temperature. so I finally called another company to tune it up they didn't even charge me they said it was a little over half the size it should be for the area it's trying to cool so I thought I would do a review to maybe help someone else maybe question more than I did and not end up with $5,900 fan. The 2 people I had out and the salesman all said all was good that's why I called a different company Vardon R read more

We are so happy with our new AC unit, exceptional customer service and quality of work from Moore. I highly recommend using Moore. 100%. The customer service is wonderful from scheduling the initial free estimate to the installation of our AC unit. Our home feels wonderful now on warm days! Thank you so much! read more

To the Moore Home Services manager, I want to tell you about my experience with the technician who came to my house yesterday to do the AC check at 1647 Center Road, Novato. Jeff Gregory is exemplary. Since my initial meeting with him several years back, his thoroughness, professionalism, kindness, attention to teaching me, and all-around helpfulness to me as an 80-year old widowed homeowner, has been a real gift to me. He does not miss a single opportunity to be of service to me in doing the job he came to do. Since he was the person who compassionately notified me of the way my AC and heating ducts had been ravaged by rats, he checks to make sure all of that area, in the crawl space as well as the attic, are looking good. Moore replaced my ducts and did a wonderful job. Jeff is warm and funny, and it truly feels like he is part of my family. My kids feel like they know Jeff though they have never met him. He seems to love his job, though I imagine he would probably capitalize on any job he might have in life as an opportunity to spread his generous spirit. Thank you for sending him to my home for the AC check this month. Sincerely, Maggie McDowell 415-730-6461 read more

Excellent customer service, Alex and Vincent were super personable and communicative. I am busy with work during the day and it's hard to accommodate these kinds of visits...these guys did their assessment and were kind and respectful and even offered to change my light bulbs . Painless and I was able to work at the same time. read more

They replaced the heating and cooling systems - very responsive - reliable - their installation and repair personnel were reliable, knowledgeable and very helpful. read more

They were quick, thorough, and reasonably priced. The guy who came out was clean, polite and knowledgeable. Would definitely use again! read more

Jesse came out for a requested service and the timing was very, very quick for our air conditioner system, during high heat. He did a fabulous job of checking everything-thermostats, air, conditioner, filters, vents, etc. and was thorough and excellent about explaining everything. Highly recommend Jesse and Moore. read more

Jesse Stites spent the morning thoroughly analyzing our HVAC system (cooling and heating), offering repair and replacement options. He showed genuine concern for our home, the quality of our home's air and our family's health. He and his coworker Austin Gleason provided over 250 photos of our system and ductwork and helped us to understand the issues with our 35 year old equipment. We decided to go ahead with total replacement and feel good that we made an informed and financially sound decision. We recommend Moore Home Services very highly. Top notch customer service and professionalism. Thank you, Jesse and Austin! read more

Great and friendly service! Even though they came closer to the end of the timeframe given, the technician was courteous and knowledgeable.

AC not working on two of the hottest days,,,, Called and they scheduled me for an appt, Came on time and service person (Michael) tested it and knew of the problem. Very knowledgeable. Fixed it in a timely manor and now working as before.... read more

Excellent service by Ryan today fixing our air conditioning in just 40 minutes. Mark

Jordan did a great job with my air conditioning checkup. My answer was yes but I accidentally touched no.

Once you get the appointment the technicians are courteous and thorough. They ask for any additional problems you noticed while they are there and are helpful to point out solutions. I recommend joining the membership club as that does help to benefit your bottom line. read more

I had my annual inspection of my AC and all was fine. The technician was great.

Justin S. Came out to our home in Napa. As always, your technicians are top notch! He arrived on time, was very friendly, incredibly knowledgeable and very respectful of COVID protocols. We appreciate the continued excellent service! read more

Monday 4:00pm. Strange noise coming from bathroom. Walk in to see sewage bubbling up and over toilet and also into bathtub. Same in master bathroom. We are members of Moore Rewards so I call them because we have "Priority Scheduling". After explaining the situation of sewage coming up and out of both toilets onto the floor carpet etc., our priority scheduling got an appointment for Friday! 4 days away. I mentioned our membership again and the fact I am disabled and my wife is fighting cancer and we are unable to wait 4 days to use the bathrooms and use water in the house. After checking with dispatch she said Thursday was the best they could do. I told her this could not work and I would make some calls. I called a plumber with a good Yelp rating, and they said they could be there at 8am the next morning. I called Moore back and told them to not bother with appointment. My problem was solved by the other company within 30 minutes or so the next morning and I called Moore Home Services back and talked to same person. I felt like I was being talked down to. They asked me what company did I call and how much did I pay. I told her it was none of her business who they were and it cost a lot less then 3 or 4 night stay in a hotel. I canceled my absolutely useless Moore Rewards membership. A person who identified themselves as a manager named Sandra called me about 30 minutes later trying to get me to stay a customer. Why? 17 hours without water and a working toilet was enough for me. How could you suggest 4 days as okay? Bottled water and poop in a bag? I lost my trust in this company and will never recommend them to my friends again. Edit as of 12/6/22 - The management of Moore did contact me to sincerely apologize for what had happened and offered to wave my service fee if I stayed with them and they did follow through with their guarantee. I appreciate this gesture and was not asked to make any changes here on my review. I still cannot continue with my membership with the rewards program. Sewage pouring into your home just needs priority when you rely on your trusted professional relationship with a service provider. Thank you for the service we enjoyed in the past years. I am changing my star rating also. read more

the service man that came out was quick efficient informative and a very nice young man. Moore home service has never let me down

Marcus, the plumber, was a wonderful guy He was masked & wore booties. Appreciated. I was told upfront about the cost. He did a very professional job . I am very happy with the work And highly recommend Moore Home Services read more

Daniel is a wonderful employee. He fully listened, totally understood, and really cared. He made me feel my voice was valuable as a Moore customer. Thank you Daniel and thank you Leland for taking the time to hear your customer comments. read more

Service was impeccable and professional and left me with a confident feeling of a job well done....i bought a years subscription because it covered service, diagnostics, and repair for heat and cooling and even plumbing, at a discount that could really save me money. I really would recommend this company...technicians are really skilled! read more

We requested service because our air-conditioning was not working. George came out the next day, replaced a part, after checking to see what was wrong. So courteous and nice. Stephanie from the office even called to let us know when George would be here. Excellent customer service and we even signed up for the yearly checkups. Thank you! read more

My water heater stopped working. I called Moore to have a technician come out to diagnose the problem. I called them because they had sent me an offer to receive a water heater back flush. I was told it would be $99. The Technician, Raymond, said it looked like the water heater had leak. He said that it would be better to replace rather than repair. I was in a hurry to get this fixed, but the estimated cost was $4596.There was a little upsell in that they said they could do the install that day. I didn't like it but went ahead with having a new water heater installed. The technicians who did the install were very good and did exactly what was needed. We got our hot water back in the same day. I should have paid the $99 and done some research on prices of water heaters. In looking on the web I saw that similar water heater with a better warranty cost about $935 including sales tax. Allowing for additional parts costs of $400 the labor to install was $3261. It took 2 technicians about 41/2 hours to complete the job. So the labor cost was about $355 an hour. If the price matters, I would not select Moore to do the work. There are less expensive companies to do the work. read more

As always Moore was wonderful. Mychal was on time and thorough. Top notch service!

When putting in a new AC unit I was sold on solar and promised it would pay for all my electric use. Every year I end up with a "true up" bill and this year it's $4000! When calling Moore to inquire why I was simply told "we no longer do solar you have to call someone else". When I asked who I was told to look on Yelp and find one myself. So, they sell you solar panels, they fail at what they promised and now I'm told to figure it out with another company with ZERO recommendations? POOR customer service. The only reason it's not 1 star is the rest of what they did was fine but this leaves a sour taste in my mouth. Would not recommend them now. Updated my review from 2 stars to 4. A supervisor called when I posted my negative review to assist in getting everything taken care of. Had this been the response the first time they would have received 5 stars. I get business' change but the front line should be as customer oriented as the supervisor, thus the 4 stars. read more

Our hot water boiler exploded when we were out of town. Moore came to the rescue in the most expeditious and professional way, sending a technician to evaluate without delay. A superb technician, Raymond, went out of his way to have the boiler replaced, even though it was late afternoon. He was able to locate another technician, Alexander, who joined him to replace the old boiler with a much more efficient and safer one. The two did a superb job not only in installing the new boiler but in explaining what was wrong with the old boiler and providing info about the efficiency of the new one is. They completed the job that same evening. We recommend them highly and without any reservation. Thank you,. Dalia and Lance Nagel read more

Bottom line: They earned my business for life! I called Moore because my A/C was making a loud noise trying to kick the blower on and the house wasn't getting as cold as it should. Only 3 days later, they came right out. Expecting a sales-like, up-sell filled experience, I was pleasantly surprised at my technician Scott's demeanor, knowledge, professionalism and customer service. He took the time to really listen to my concerns and started on an extremely thorough diagnostic off all the components and used a laser gun to test the temperature coming from the vents. This guy did not just check boxes, he went above and beyond like nothing I've ever experienced before. Scott even went into my attic to check the return air duct and insulation when it was a cool 141 degrees up there on a 100 degree day!!! After filling my refrigerant, taking components apart, cleaning and putting back together, I felt extremely confident that we knew it was the circuit board. Did he tell me to immediately change it out and fork over $800? Nope! He told me it was cool to keep using it as-is until it doesn't want to work anymore. Again, expecting to be sold on a bunch of stuff I didn't need, I actually saved money by signing up for their $19.95 per month maintenance plan and have the peace of mind knowing that I will get 24-hour priority once it finally kicks the bucket. For $19.95 a month they do a tune up 3 times per year, do an annual plumbing inspection and drain the water heater. I am very happy. He even made recommendations for adding insulation and installing a solar attic fan to help my whole house fan kick butt and save on my PG&E bill. Thank you Scott!!!!! read more

Moore Home Services - Heating & Air Conditioning/HVAC Near Me - Santa Rosa, California

Justin was great! He repaired my A/C unit in one visit after 2 other techs from different companies said they couldn't fix it without coming back with expensive parts and labor with the highest quote being almost $4k! And it turns out both techs before Justin misdiagnosed the problem! Justin fixed it for a fraction of the cost the others tried to charge on his first visit. Give these guys a call before you pay price gouging scam repairs by other companies. read more

Our family has been customers of Moore for over 15yrs. When we first decided to get air conditioning we interviewed 3 companies. We chose Moore, because they were prompt, reasonably priced, professional and knowledgeable. We have since purchased a second air conditioner, 2 heaters and 2 hot water heaters. You can ALWAYS be certain about the quality and reliability of their very competent service technicians and the responsiveness of management. read more

Two days before New Years I heard a water leak under the house. I'm 80 years old and stopped crawling under the house to solder pipes and my last plumber was not available, so I found Moore Home Services on Yelp and called them. They sent over a football player size guy (Dario) who looked under the house and said there wasn't enough room for him to crawl in. So, it will cost $500 extra to dig a trench. I put up a fuss and spoke to his boss on the phone and received a discount. Moore then sent over (Eric) a normal sized guy who fixed the leak in about one hour without having to dig a trench. Moore called me after I wrote a review and we were able to resolve our issues and they sent me a reimbursement. read more

Trying to warn others. This USED TO BE a great company. I have used them for years on multiple properties over the years. THEY ARE NO LONGER LOCALLY OWNED - this is FALSE advertising - they are now owned by a private equity firm CENTEROAK PARTNERS. I am currently having a shockingly challenging situation with them (I'll update this with details as things progress). My gut told me something has changed and when I googled it, lo and behold the owners sold to a private equity firm. So this explains why the yelp reviews have gone down. Makes total sense. Once a private equity firm buys out a company all they want to do is cut costs and find ways to multiply their return. Hey CENTEROAK PARTNERS...it's obvious you are going to ruin this firm. If you look back before 2019 it was RARE to see a yelp review lower than 5 stars...now reviews are riddled with low stars. So disappointing and disgusting in how cliche this is...RUN. DO NOT USE THIS FIRM. It is run by a private equity firm...no longer by the original owners Jon Diamond and Curtis Moore. The personal small business integrity and pride of service is GONE. Now it's a huge company merged with another huge company Service Champions...it is NOT the same company it built its reputation on. read more

Service tech's are always courteous, very professional and reliable. Been a customer for a few years, have never let me down and the prices are reasonable. read more

Do not call Moore if you need service or repair, they literally exist to push new equipment sales. We spent over $1100 yesterday on replacement of capacitors and a blower motor + labor. Within 15 minutes of departure on the second visit, the a/c will now not even run for more than 10 minutes. Previously it ran but inefficiently. Why do I say that they exist to push new equipment sales? First tech: you know we can sell you a new unit, you know I could just take this apart to haul off for a new unit. We have great financing! Second tech: you know we have great financing. We could just get you over to sales for a new unit. This morning: Sales calls before we even have a chance to call dispatch to get them out a THIRD time to fix what they broke. read more

During the recent cold snap, our furnace was malfunctioning. It was short-cycling - it would run for ~10min, shut itself off, and - in about 10 min - it would turn on again. A quick yelp search and I requested a quote from Moore Home Services. They got back to me right away and were able to schedule a technician to come out right away. I was notified via phone before the tech's arrival. The tech was able to diagnose and repair the issue quickly! The house is once again warm and comfortable! Should we need HVAC work in the future, Moore Home Services will be the 1st call! read more

This is just a review for my specific experience today. Took 18 minutes on the phone to book my annual furnace inspection and I'm a Moore member. Brutal. read more

Moore Home Services did an outstanding job with the very challenging installation of our high efficiency Lenox Natural Gas Furnace. They had to return to our home to produce the result that they and we wanted, and they did. Daniel, Dayton along with his installation team did and outstanding job. They epitomize Moore Home Services moto "100% Right ... or 100% Free." We are completely satisfied customers and highly recommend Moore HS! read more

Had our annual inspection of our HVAC system with tech Sheridan. Completely thorough and professional.