(I wish that I could rate it at zero) I went into this store today to buy approx. $120 in wiper blades for my 2 cars. while attempting to have the counter associate look up which ones that I needed, I developed a medical emergency which required me to use the rest room (I am a prostate cancer survivor.) Long story short, Christina the manager, pointed to the sign on the door which read, no public restrooms. Learning opportunity for Christina: Show some compassion when a customer says they need to use the restroom in an emergency. It would have resulted in a sale. I hope that she never has to endure the embarrassment that she caused me today. Based on today's experience, I will NEVER patronize another NAPA store! read more

Ordered a part online with the NAPA website saying the order would be ready in 30-minutes. Arrived an hour later to pick the part up only to have the parts person (Paul) advise me the order was not ready. He said it would be another +2 hours if I cared to wait. (!!!) I asked why the NAPA website said the order would be ready in 30-minutes from the time I placed the order. He said the NAPA website has a default setting of 30-minutes but it is not always accurate. Wasted trip. Cancelled the order. read more

Online Napa Auto Parts. I dont normaly order from Napa, but I was desperate. My truck is not currently running. I cannot get into town without it. I needed a part ASAP. Napa online claimed they could have it delivered to me on a certain date which was sooner then anyone else. I Paid through Pay Pal. I never recieved a confermation by email. The date came and went with no part. I called customer service. Gelo claimed it has not left the wearhouse yet. She said she cannot cancel, cannot conferm it and couldn't ever talk to the wearhouse. She said I would have tosend it back to them on my dime to get a refund. I know nothing about their brick and morter stores but their online store is incompitant and uncaring. One department cannot talk to another. I feel ripped off read more

Absolutely AVOID AT ALL COSTS. I bought a set of both Rear Calipers for my car today, taking my cores in with me. I traded them in and got the new calipers (after waiting forever, they have 20 employees and only 1 helps customers at a time it seems...). I get home - one of the calipers is not the right part. I check the receipt, and the part number - everything is correct. Clearly, they boxed the wrong part at the factory. I drive back, explain to Joe, the Assistant Manager, that by no fault of his I've received two different parts (one correct caliper, one incorrect) and could he grab another one from the back. Immediately Joe is sure to let me know - "they gave me exactly what I asked for" and "they're supposed to be different parts" (Joe thought I wasn't smart enough to know there are R & L side calipers... he didn't comprehend they were 2 completely different calipers) so I tell him that, and show him them, and he still does not see the difference. He then ignores me, and starts looking up "brake calipers" on the system (not even specifying my car) so I show him on my phone, on their site, that the parts I bought are the same they list on their site for my car. Joe insists that "them websites aren't always right", and continues browsing through hundreds of brake caliper results. I get frustrated, and hastily explain to him AGAIN that I KNOW what part numbers I need, and got the right box - it just had the wrong part in the box. I then take the core calipers and show him - they DO NOT match the wrong caliper I got. Joe looks me dead in the eye and goes "well, you ordered the wrong parts". At this point, I lose my cool and angrily tell him I did not order the wrong parts, they didn't give me the wrong part number - the factory boxed the wrong part in the right box. He still doesn't get it, but reluctantly requests another caliper of the same part number I ordered. It comes. It matches the others, and he finally sees what I clearly explained 10 times already. I get my parts. I leave. I'm driving home, and I get the notification of the transaction on my card - it says Napa charged me $20 more than my receipt says, and did not reflect my returning the cores. I called the store, couldn't understand the name of who I talked to, but I explained my issue, he looked up my invoice, said my receipt was correct, and he didn't know why I was charged $20 extra, and to come back into the store and talk to the manager. As of writing this, hours later, I still have not been refunded the cores or my $20 they overcharged me. So then I'm FINALLY home, installing these parts - and wouldn't you know the bolts aren't even properly sized. Now you might think "you had the wrong socket on there", but A.I'm a former AutoTech who is more than capable of choosing the right socket, and B.I tried every size in Metric and Standard, they did not have a snug fit. As I tightened the BrakeLine down, the head started to strip because the socket was slightly too big. So they have absolutely TERRIBLE customer service, their factory employees packing their parts are just as incompetent as their Assistant Manager, who has so little common sense or critical thinking skills, he can hardly comprehend the very thing he is hired for when explained at such a level even a toddler could understand. I cannot stress enough how bad an employee Joe is, it is BAFFLING to me that Napa is still in business with people like him in charge. His incompetence is staggering. The store itself is ran just terribly. I've never been in there and back out in less than 15 min. Even if I'm buying something off the shelves that I can grab myself - I'm waiting ATLEAST 15 minutes, and if they have to get it from the back - it's 30min. Even if you preorder online, you're waiting a ridiculous amount of time while people like Joe just screw around trying to figure out what the hell the customer just explained to him. Every time I go to any other auto parts store, I'm in and out in 5-10min tops, they just have terrible service here. Absolute nightmare. read more

Felt like I was inconveniencing the lady behind the counter. Was show all the expensive products, then had to ask to see the cheaper ones. Asked if they price matched amazon and was told no. Unfortunately, I needed the part right away and couldn't wait the 2 days to get cheaper and higher quality products from amazon. This is why brick and mortar stores are becoming relics. Disappointed read more

It was my first time at this location, and the guy at the counter was so helpful. I needed a new battery terminal, but he was able to fix my current one. I was so grateful. read more

I normally don't have any problems when I come here, but today I found out Herb is kind of a prick. I'll make sure not to deal with him in the future as apparently all the other workers don't mind doing their own job, but Herb is one of those special souls that expects the customer to do his job for him. Piece of advice, Herb... don't be rude to your customers. They actually are the ones paying you to do nothing all day. read more

My go to place for hard parts; paint and supplies, tools, electrical parts; counter staff is knowledgeable, as it is a warehouse, they rarely are out of stock; its a convenient location, and their machine shop service is very useful for turning rotors or minor engine work. read more