Becky gave me great service, very knowledgeable, and if she didn't know something she did not…read morepretend. and they all seem to care. I'm is well some places take forever to do a battery test however they only took a few minutes for them. Staff that do well I just don't like the fact that they close at 7 p.m. When Advance Auto Parts in O'Reilly's open till about 10 p.m. thank you for having a great crew I had to modify this original post sorry for the inaccurate information

Great store for auto parts and helpful assistance. I needed windshield wiper blades for an obscure…read moremodel of minivan (yes, it is possible to have an off brand minivan, sadly). Not only did the staff try three different brands to get me back on the road during a rainshower...they actually installed them in the parking low for free. Above and beyond. Large off street parking lot. Big metal trash cans for you to dump your old parts in, too. They have staffers who know where each item is, and if they don't have an item in stock, they call right then and try to get it sent to the store same day. To top it off, their parts delivery vehicles wear NAPA baseball caps. Not sure why I have always liked that, but I do. Not all parts places are the same. Go to NAPA and know you're getting solid service and quality parts.

Not only is it close by in uptown Westerville, and they've got the parts I need, it will always…read moremake me nostalgic because my grandpa used to always used the local Napa Auto when I was but a kid. If you're a AAA member, don't forget to show your card for a 10% discount on most items. Really the only problem I've ever had was with the Napa brand wiper blade "Curve." It was supposed to curve and hug you windshield, but for whatever reason, they never worked. But their "Vista" line is much better!

While out running around like a crazy person to prepare for my daughter's out of town soccer…read moretournament, we got a flat tire :( I brought it here fully expecting to pay and arm and a leg and wait a million years to get it fixed. This store exceeded any and every expectation I had for this inconvenient situation. The manager, Todd, is amazing and showed compassion, and a true interest in helping me the best he could. Todd made every effort to save me time and money, and made sure we were taken care of during our wait as well. We will be new regulars here for any of our auto service needs!

Maybe I went in with different expectations with "The Napa Know How" and all!...however when I did…read morewalk in getting help from an associate was painful. I brought my car manual in with me and thought they'd certainly be able to help me from there. He offered very little advise in helping me make the proper fuse selection for my vehicle and had to google it myself. Long and short, Autozone is literally across the street and they'll come out to the car and offer as much help as possible. Not sure what made me change my mind on giving Napa a try this time, but certainly never again!

Fantastic service today from Andrew and Tony figuring out my brake light fuse/bulb problem!!read more

(I wish that I could rate it at zero)…read more I went into this store today to buy approx. $120 in wiper blades for my 2 cars. while attempting to have the counter associate look up which ones that I needed, I developed a medical emergency which required me to use the rest room (I am a prostate cancer survivor.) Long story short, Christina the manager, pointed to the sign on the door which read, no public restrooms. Learning opportunity for Christina: Show some compassion when a customer says they need to use the restroom in an emergency. It would have resulted in a sale. I hope that she never has to endure the embarrassment that she caused me today. Based on today's experience, I will NEVER patronize another NAPA store!

Ordered a part online with the NAPA website saying the order would be ready in 30-minutes. Arrived…read morean hour later to pick the part up only to have the parts person (Paul) advise me the order was not ready. He said it would be another +2 hours if I cared to wait. (!!!) I asked why the NAPA website said the order would be ready in 30-minutes from the time I placed the order. He said the NAPA website has a default setting of 30-minutes but it is not always accurate. Wasted trip. Cancelled the order.

I went to get my battery tested and when I went in the store and man told me he couldn't check the…read morebattery because it was inside my car. To be honest I thought that was very odd that Napa could not do that. It seems like the person was just being lazy and didn't want to serve me. Either way if it's a service or not I think they should offer it regardless because it's not that hard to walk outside and check it for a customer.

My new favorite auto parts store. I bought a MAS from autozone (garbage) and truck still running…read morerough and dying at lights lost power on freeway. called my mechanic, he said your better off buying OEM parts when it comes to electrical components. Unless i wanted to spend $291 at the dealer i called napa, they had the part in stock and it was the OEM part (delphi ) for $139 same as the dealer. well i installed it and noticed a huge difference they way my truck was running. came to a stable idle at stop light, so im hoping tht fixed it ( fingers crossed) the reason why i really like this store is they answered my questions and if he couldn't he got another coworker tht was supper knowledgeable and helped me trouble shoot the potential problem why my light was on and what brands to stay away from... if u r looking for a great place to get parts... u should at least check them out at least once

Very knowledgeable parts people with over 100 years of experience in the auto parts business.read more

Went to here to recycle used motor oil, something I thought was something every auto parts store…read morewas required to accept. I was told, we don't take used oil here, the city won't let us. Anyway, now I have to make another trip and it certainly won't be to come here again.