Quick easy access from Bloomingdale's. The staff is always very accommodating & nice. It's a bonus to be able to try the newest flavors before you choose your pods I recently started loving the vanilla Yuzu and wouldn't have thought twice about it without sampling. great hot or iced. Also loving the vivida coffee+ with added B12 for extra immune support read more

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You guys need to seriously train your staff how to talk to people , it feels like an interrogation when you first encounter them I already know what I want , I get it you guys want me to check in and wait my turn , upsell me on a $28 sleeve of coffee just because it's from Hawaii, instead of just telling you what I already know I want . [[HIGHLIGHT]]Why can't I look at the beautiful wall of sleeves?? It's so colorful so cute so nice visually pleasing.[[ENDHIGHLIGHT]] Why are you coming up to me implying I can't touch the wall or be so close to the wall, why is it there I can't stand and look as I wait? I dont want to go over your little handbook it doesn't even have all the new flavors ! Don't worry I won't ruin ur precious wall LMAO but it's like bro read the room I'm just standing looking at your products Seriously yall go to the fashion island location they are much more friendly , you can stare at sleeves all you want , make your own coffee and get your own water and it's STILL under 10 minutes read more

Very disappointing experience at the Nespresso Boutique inside Bloomingdale's at South Coast Plaza I have been a loyal Nespresso customer, so I was extremely disappointed and upset by my experience at this location on August 13, 2026, around 4:30-5:00 PM. The assistant manager/supervisor, Carlos, told me that my Nespresso account was "blocked" and that I could not make my purchase and receive the 10% Auto-Replenishment benefit. I then asked whether my brother could open his own Nespresso Club account. He has his own telephone number and would have his own email address. Carlos repeatedly told me that my brother could NOT become a member because he lives at the same address as me. I also asked about my husband and was told that family members living at the same address could not become members. I stepped outside and called Nespresso Club Customer Service. I spoke with a representative named Marcus, who told me that my brother could become a Nespresso Club member as long as he had his own telephone number and a different email address. I returned to the boutique and explained this to Carlos. Instead of acknowledging the information he had given me, he denied saying that my brother could not become a member. This entire experience was embarrassing, stressful, and extremely upsetting. I came into the store as a loyal customer expecting professional and respectful service. Instead, I left feeling humiliated and treated very poorly. What concerns me most is that I received completely different information from Nespresso Customer Service than what I was told by the assistant manager at the store. A supervisor should be accountable for the information he provides to customers. If there is a Nespresso policy regarding household members having separate accounts, customers deserve a clear and consistent explanation--not conflicting information and then a denial of what was said. I have submitted a formal complaint to Nespresso Corporate and requested that they investigate the incident and preserve the store's surveillance footage from the time of the incident. Very disappointing customer service experience. I hope Nespresso Corporate takes this matter seriously and provides appropriate accountability and training. After how how I was treated , this Place don't deserve even a single star. If I can give NEGATIVE FIVE STAR‼I would . This place don't even deserve one star‼ read more

Nothing special about this place. I have had a nespresso machine for a few months now and have been to the location here and at fashion island and this location is just awful. [[HIGHLIGHT]]Really small, no good service, inside a Bloomingdale's, and honestly just not worth going.[[ENDHIGHLIGHT]] If you wanted a good experience shopping go to fashion island. If you want cheaper pods just buy it online. No reason to go here unless you happen to be at south coast. read more

Awesome stop when shopping at Bloomingdale's. It's located just before entering back into mall next to the bedding section. Pods, machines and drink ware. Service was spectacular! The staff here are super welcoming and informative about their featured and seasonal coffee flavors. Teaming up with blue bottle coffee they have a nice Double espresso! Machine produced a nice little crema on top. Bold and beautiful. read more

Nespresso Boutique at Bloomingdales - Blue bottle series pods - Coffee & Tea Near Me - Costa Mesa, California

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I would not recommend this location at all due to its poor customer service and lack of organization or direction. It seems like no one wants to help you but they are quick to point out what you're doing wrong. If you can go to the Newport Fashion Island store, I would highly recommend that. I went to drop off my used pods and to repurchase. I usually go to the fashion island store but had errands to run at south coast plaza so thought it would be easier to do my errand at this location. Upon arrival, I go wait in line to check in with the worker with the iPad. [[HIGHLIGHT]]The layout of this store is unique and doesn't have the best flow so I figured this is the best place to start.[[ENDHIGHLIGHT]] She pauses the customer she is currently helping to tell me to go drop off my pods at a different area by the coffee bar. When I go over there, two workers are chatting and only say to have a good day after I drop off the pods. I mention that I'm looking to repurchase and they then tell me to go back over to the check in person so I have to get in line again. After I check in, the worker lets me know that I can try a sample. I go over to the sample bar and start to make myself a drink. A worker then comes over to me telling me that I'm contaminating the bar by making a sample and that she needs to be making it despite a worker not being over there and the other worker telling me to help myself. The worker that said I was contaminating the sample bar then explains that theirs is not self service like other locations but she ends up making me a sample. I explain my frustration to this worker at the moment that I feel as though I'm being bounced around without a lot of direction from the workers. I wait a couple minutes and I'm helped by another worker to purchase. She interrupts my service to assist another customer who was lost with the program as well. I will say this experience made me never want to come to this location again. So much so, I was sold on doing a reoccurring delivery of my pod purchase so I don't have to experience this frustration again. read more

I want to start off by saying that Kensley was amazing when helping me out! I had just bought a nespresso at Costco and wanted to visit this boutique. At first I went in hesitant because of the reviews but there was no bad experience from start to finish. Not sure why there's negative reviews because everyone around me looked happy with their service. So definitely don't listen to the negative critics and go in with a positive mindset! But yes huge shoutout to Kensley! She helped me pick so many great flavors and I even got some good deals! I can't wait to come back! read more

Nespresso Boutique at Bloomingdales - Coffee & Tea Near Me - Costa Mesa, California

As a Nespresso fan who drinks it almost every day, this experience honestly made me question whether I want to keep using Nespresso. All I wanted was to buy a single sleeve of pods to take home so I could use my machine the next morning. Instead, I was told the only way to purchase a sleeve was to wait for 25 minutes to speak with a coffee specialist. I didn't need a coffee specialist... I already knew exactly what I wanted. I just wanted to buy it and leave the mall. When I explained that, I was told, "You have to wait like any other store." One of the main reasons I use Nespresso is because it's convenient. Unfortunately, this experience was the exact opposite. A simple purchase became a long wait for no reason, and now I'm going into tomorrow morning without any coffee because I couldn't just buy the product I came in for. I hope Nespresso rethinks this policy. Customers who know what they want should be able to make a quick purchase without having to wait for a consultation. read more

Been using Nespresso machine for over ten years and it's the first time I felt compelled to write a comment. I've come to expect great service from everyone at Nespresso boutique over the years. This afternoon I was served by Andy with a sample of decaf lavender and a side of genuine sweet smile and then by John who was as professional, friendly and helpful as one could possibly imagine. Great service and lovely coffee. Well done Nespresso! read more

I liked that there's a Nespresso inside Bloomingdales as it makes it easier to see their stocks and new flavors. We walked in and they check you in and you're assigned with a staff member. As a returning customer, they were able to see my account in their system, and we chatted about purchasing new flavors and replenishing old ones. The staff member was super helpful, and we were able to try a full cup of the new Joyeux flavor and Samra Origins. Due to the service, I would come back here again for the experience of trying their freshly brewed coffee. read more

Nespresso Boutique at Bloomingdales - Coffee & Tea Near Me - Costa Mesa, California

Went in to drop off used pods for recycling as these stores offer this service. Was immediately greeted by two friendly associates whom helped me immediately. I've only owned a Nespresso machine since late December and had ordered from Amazon up until now. I started speaking with another associate, Sarah, who was very helpful in recommending so choices based up my flavor preferences and strength in coffee I like. Went an iced coffee option for first time, four double espresso options and a flavor "Mexico" for full cup coffee. Sarah was also helpful with answering questions about my online account and also recommended and lavender vanilla coffee that was available for sample. All in all I had a very pleasant first experience and will be coming back here for sure! Was sent home with self addressed postage recycled bags for future pods that can be dropped off at UPS store which is more convenient for me. read more

Nespresso Boutique at Bloomingdales - Nespresso pods and recycled return bags - Coffee & Tea Near Me - Costa Mesa, California

I like buying my Nespresso cartridges and accoutrements at the store because I get Bloomingdale's credit and caffeinated at the same time!! It's fun to check out all the different models. I have now, I'm thinking about upgrading my Nespresso machine and this gives me ideas read more

When I arrived, I had some difficulty finding the Nespresso Boutique at Bloomingdale's. However, an employee was able to point me in the right direction. The staff that greeted me was friendly and informative. He quickly offered me a complimentary coffee of one of their holiday flavors. It was delicious. It was pretty busy for a weekday morning but the staff was efficient and work quickly to get to every customer. When I was being helped I felt like I was cared for and the staff member even informed me about their descaling capsules which I was sure to add to my cart. Since I bought 10 sleeves, I was given a complimentary capsule holder. Great experience and helpful to have close to home! read more

Some serious tales of woe in the review section but all three visits here have been overwhelmingly positive. My wife and I normally grab the samples first and we do appreciate the upscale offerings (with milk) in caffeinated and also decaf varieties. Having ordered all sorts of Nespresso line pods- Peets, Starbucks, Illy, no name Amazon brands etc we usually return back to Nespresso branded pods for taste and freshness. There are normally flavors in store that we can't find online at Amazon- so buying it here is a plus. Service has always been friendly and accommodating. This is a must stop of us when strolling though SCP. read more

This place is a joke. The guy with the iPad looks like he's taking restaurant orders but doesn't bother helping anyone at the door. So, we're left guessing how to grab some coffee pods. While browsing through the capsules, a staff member rudely told me, "I need this table; I have my customers over," and chased me away without further explanation. Mind you, I'm a customer too. When I stood in a sort of line, the iPad guy didn't approach me again, so I had to go to him instead. He then told me the wait would be about 15-20 minutes, even though there was only one lady in line ahead of me. Wait 20 minutes for coffee capsules? Seriously? I left empty-handed, wondering: was this system designed by someone who thinks their coffee is so special we'll waste our lives for it? Or just someone completely clueless about time management? Luxury? Please. The iPad guy loiters, The staff seemed unfriendly and unwelcoming. Only the tall young guy was friendly and helpful, but he was clearly overwhelmed. This system is useless and a complete waste of time. read more

Nespresso Boutique at Bloomingdales - For a 2 dollar each capsules, Nespresso should spent a bit more on the packaging. It came all dented when we opened Maragogype - Coffee & Tea Near Me - Costa Mesa, California

I love coming here for my nespresso pods! They're cheap and you can buy them online , schedule for pick up later! Nespresso is located inside South Coast Plaza 'Mall Inside Bloomingdale's...if you're already inside the mall, it's right next to Sephora I love their Dolce double espresso pods. Make coffee at home and save money!!! read more

Horrible experience. They were rude, did not explain their "system" and then did not disclose or explain that they didn't take capitol one? Like the whole bank?? Seriously do not come here for pretentious coffee and bad service. read more

I came across 'Nespresso Boutique,' inside Bloomingdale's, Costa Mesa, CA., hosting a Mother's Day/2024 Private event here in South Coast Plaza. I was able to smell the coffee scents when I watched the event from where I took the Boutique pics. I actually thought 'Nespresso,' coffee makers would only be sold on Amazon!!!! It's So cool they actually hold a Boutique at South Coast Plaza, Costa Mesa, CA. If my current Cuisinart breaks, I'll be back to try 'Nespresso.' I learned that from browsing around here: They sell Nespresso coffee makers that produce cappuccino styled coffee and coffee capsules, pods as well as desserts such as chocolate biscuits. read more

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I spend more money here than on groceries some weeks, and I never feel bad about it. I'm always looking for any possible reason to justify a visit to Nespresso boutiques. I usually leave feeling like I had a positive experience. The staff are very welcoming and helpful, and adding to my joyful experiences are the free samples of seasonal and showcased coffee selections. It must be great to work there, having such a positive impact on so many customers. read more

Today I had the opportunity to work with Sarah! I was only planning on purchasing a couple sleeves of Vertuo pods, and with her knowledge, and expertise, I ended up buying 10. Every time I stop by I'm treated like an all-star because they have the best customer service at the boutique. I expect nothing less when I stop by, and I'd like to shout out Sarah for going above & beyond! read more

Nespresso Boutique at Bloomingdales - Holiday 2025 Espresso Mix - Coffee & Tea Near Me - Costa Mesa, California

This will be my 3rd time coming here and each time some of the associate's are so rude. Gina supposedly the manager didn't even let me look at the menu and told me to go to a different counter because she was helping a customer. I was only looking at a menu. Never coming back to this place again. Bad customer service. read more

Was walking around Bloomingdale's and saw this boutique, my husband and I own a breville and normally go to Sur La Table and shop there. Each time we are offered a tasting for coffee and shown how to use the machines no purchase necessary however we usually do and they are super kind. It was our first time encountering this store and has never tried a nespresso, so I excitedly walked over to see what the hype about nespresso was about and could use a lil caffeine kick while we were shopping. The man working was so rude and immediately questioned which machine we were looking to get and was not accommodating at all. He was honestly letting us know if you aren't going to buy something leave. You aren't getting a sample of coffee, don't waste my time. We are the type that if something is good enough and it's easy to use we will buy it. But we appreciate a good experience. Had he walked us though and allowed us to taste and sell us the product, we probably would have bought one as my husband and I are building a home together currently. The sales persons attitude was so rude and it honestly left us feeling awkward. My husband says let's just go. Mind you the store was empty. Super strange experience , go to Sur La Table instead, get a free tasting , and a nicer shopping experience. read more

Lady with the glasses and headband was incredibly rude and had a crazy attitude. Like okay lady I didn't know you were the Protector of the Nespresso Pods! The ordering system is super inefficient too. Took me like 10 minutes to purchase two sleeves. Take your business to the Fashion Island Nespresso Boutique instead and don't waste your time here read more

This NEWspresso location is a nice upgrade from the old one! Running low on coffee capsules, I decided to head to the boutique inside Bloomingdale's to purchase more sleeves. Went down to the lower level and saw the counter wasn't there anymore (it's been a while since my last visit). An associate then told me they relocated to the corner of the store, near the entrance that opens up into the mall (Sephora, Gucci). The redesigned layout has multiple smaller counters so that they can assist many customers at once. The traffic flows better and the staff interactions feel more personal. The previous counter design was not very efficient because you had people crowding around one table looking at pods, tasting samples, making purchases etc. and the lines would get backed up all the time. It wasn't too busy when I came, was in and out within a couple of minutes. If you have used capsules go ahead and recycle them here! Only thing that left a bad taste in my mouth was the complimentary coffee cup I got. Won't complain too much since it was free, but wow the Roasted Hazelnut flavor I tried tasted burnt. I don't normally throw away drinks... that one went straight in the trash after I took a sip and my picture. It's much more convenient to order online and have it shipped to your front door. But if you happen to be running around South Coast Plaza, it doesn't hurt to stop by to sample flavors before making a purchase! read more

Nespresso Boutique at Bloomingdales - Roasted Hazelnut (Complimentary Coffee) ⋅ South Coast Plaza - Costa Mesa, California - Coffee & Tea Near Me - Costa Mesa, California

[[HIGHLIGHT]]It's so full of people here and kind of hard to find if you've never been to this mall.[[ENDHIGHLIGHT]] You might be better served just ordering online and avoiding the crowd here. At least I will read more

Came here because we recently purchased a Nespresso machine and we wanted to explore some new flavors. The store is located on one end of Bloomingdale's. Once we arrived we were greeted by a worker who offered us 3 flavors that they were currently sampling. It was a nice gesture. The samples were piping hot. The guy who helped us...didn't really help us. I explained we didn't know what to get bc it was our first Nespresso machine and we just tried a few samples that came with it. I felt like I had to keep probing for him to give us some input. He honestly seemed like he didn't care. Maybe I just expected the workers to be like connoisseurs and give a little run down of the flavors since it's an actual Nespresso store but that wasn't my experience. I was better off reading the descriptions of the flavors online. At least they had a buy 5 get one free deal and we saved on shipping. read more

Truly hated every moment here. Its too much. Why do I need to be checked in to pick up some fing coffee pods? Theres like 5 people walking around with iPads. Like what are these people getting paid for. Just put these people behind a register with a menu on the wall and call it a day. When I did finally get to my assigned team member she was kind of rude after she realized I was only there to buy two sleeves. I mispronounced the pods I wanted and she said "What???" Almost offended and then said OH and repeated it back with the proper pronunciation (egfckingscuseme). My nespresso machine was a gift had I known this is the experience to get pods I would of never gotten one. Love my machine but the stores and the people in them are pretentious AF. I will do whatevers necessary to never step foot in there again. read more

The Nespresso Boutique at Bloomingdale's is a go-to coffee experience. [[HIGHLIGHT]]There is an air of subtle excitement with every visit.[[ENDHIGHLIGHT]] The staff is attentive, cordial, knowledgeable and just plain fun! [[HIGHLIGHT]]The boutique is well laid out, with streamlined queuing, a small seating area, and beautifully displayed product.[[ENDHIGHLIGHT]] We can't wait to return! read more

I stopped by to see if they do any repair on the machine. They do not. You always have to call and get support over the phone

Good customer service and very helpful. There was a little bit of a wait but other than that the service was good. Located in Bloomingdales nice shop. read more

The customer service was extremely disappointing. The older gentleman who helped us was unfriendly, didn't smile once, and was completely unhelpful. We came in to exchange an item, something an employee previously said we could do, but he refused to honor it. On top of that, they ended up putting the wrong item in our bag. No effort was made to accommodate us or fix the mistake. For a brand like Nespresso, I expected way better. Won't be coming back to this location. read more

Worse customer service.the girl who helped us did not even smile,was very bland.she didn't even greet us I will not be going back to that location read more

You can never go wrong with Nespresso! I've been going to this location for years, and the employees are always friendly, patient and helpful. I enjoy the free samples as well. If you're interested in getting a machine or are shopping for refills, I recommend this location. Also, you can get a free bag to recycle and ship your used pods! read more

I attempted to have boutique pickup at this store by ordering on the Nespresso iOS app. At checkout, I couldn't get the locator to find ANY store at all, so I just had them just shipped to my home. They arrived within 48 hours, way quicker than expected. I knew I'd just pop in with my pods to recycle at my convenience. I dealt with a pretty rude lady giving samples out when attempting to simply recycle my used pods with my kids. I only go to this store to save me a drive to Fashion Island if for any reason I got too low on pods shipped to my home. The reviews are real, there is a really snippy masked lady who works here who really hates her job. Just use the app or go to Fashion Island. read more

Nespresso Boutique at Bloomingdales - Pods baby - Coffee & Tea Near Me - Costa Mesa, California

I've had enough of this store. In the last 3 days I've come twice to try to purchase coffee for my beloved machine. Saturday oct 8 I waited in line and as I approached the female employee in my first photo she blurted "what?" I responded by asking what they are sampling she said "coffee". Of course but what kind, can I try? She responded with "are you going to buy coffee or just sample?" So rude. She had no interest in helping me. The customer in front of me literally said I'm just here to sample, took her coffee and left. The employee was 10x nicer to her. So why am I getting attitude from you from an actual paying customer? I decided to try 2 days later, today oct 10. I waited in line, approached the bar at my turn, the female employee in my second photo ignored me, walked away. Then just started helping the customer behind me. WTF. She then proceeded to bring that customer to the bar I was standing at and told me to step away so she could help the person behind me. What is the point of your line if your employees ignore it. I literally said nothing so what are they prejudices against? I am absolutely angry at your employees. I hope your district manager reaches out. I am not interested in vague yelp platitudes, those employees have to go. read more

Nespresso Boutique at Bloomingdales - Rude employee on left - Coffee & Tea Near Me - Costa Mesa, California

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I like the coffee but the whole set up they have just to buy coffee its pathetic. You get there and you give your name to be put on the list and wait to be called to buy coffee. So I gave my name and waited for about 15 to 20 minutes. They called the guy that gave his name after me first! I told the guy that I was before him and he said " oh well you have to be with your party together " meaning with my husband and children. It didn't make any sense because I gave him my name and was waiting right in front of him all this time. The worst part was that this guy with black nail polish on he's hands was very rude. Will not go there agin and will just order online. They need and express line for people that just know what they want to buy and get out. read more

The new updated location here is super nice!! The staff are all great and I prefer coming here over the fashion island one now because they're more knowledgeable and get you in and out faster! read more

Nespresso Boutique at Bloomingdales - the inside of the store - Coffee & Tea Near Me - Costa Mesa, California

I want to appreciate you and your support team especially Jacob and Jeanni. They were great , friendly and very helpful. Thank you very much read more

Thank you Trish for your helpful service and also a big thanks to the gentleman ( sad I didn't get his name) who filled our large order. Location is convenient for those already shopping at SCP ... service is patient, friendly and helpful. read more

After spending much time with customer service on the phone I was told to go back to the boutique, not super close or convenient, but I did. They were very apologetic and handled it immediately, as I said my beef wasn't with the boutique it was the customer service phone support. Anyway, they gave me the correct pods and an extra sleeve. read more