Great experience. I made an appointment for a recall service a few weeks ago. When I walked in on a Monday morning, expecting a line of people, Adam B greeted me & took care of me right away. I thought my car would probably be there most of the day but around 11:20 a.m. Adam called letting me know my car was ready to go. They even washed my car! Great way to start my week. A wonderful experience, I will definitely be back. Thank you for your friendly, professional service. read more

If i could give negative 100 stars I would!! This place is the absolute worst. The employees are rude and incompetent and they will steal your parts. read more

I needed an extra key since my old one was stolen, and Robert was very helpful explaining the different kinds of keys. I didn't realize some are programmed, and some are not. I went back later to get some touchup paint for my car, and he help me find the correct color. Also, I watched him with a person that was standing before me, and he exhibited a lot of patience towards this gentleman who had a complicated issue. read more

These people made a customer wait over an hour for a quick battery swap after being caught on camera, speaking poorly about the customer using profanity, and purposely holding the car out of spite. All this after bullying the customer into paying for work he specifically told them not to perform. read more

I called to check the price for a tune up for a 2017 HR-V. The service person who answered said it was going to be $299, just to change out the spark plugs, nothing else! When I said it was too expensive, he hung up on me. I did call back and make a complaint. Very rude. And I got the spark plugs at Auto Zone for $40 and they were super easy to replace! read more

Crappy dealership, lies to customers and performs unauthorized work. The service manager is a fraud read more

Horrible service at the Honda The maintenance service department is a joke and the people in charge of managing that department. They don't know what they're doing. Over and over and over, didn't fix the problem. They didn't know how to fix the problem. Trial and error, my car was the victim. Google Honda computer sensor issues. You'll see what I'm talking about read more

Worst service ever!! My battery that was only a year old dies and they wanted to charge me to replace a battery that should be under warranty!!! They don't cat about their customers!! At all!! They always try to make the most out of you no matter how loyal you are to Honda!! I will never return!! read more

Northside Honda - Auto Repair Near Me - San Antonio, Texas

Leased a car from them almost 3 years ago That experience was a good one. Wanted to see if they could finance my purchase of this same car as the lease is ending soon. I left 3 messages for the finance dept. to call me back over a 2 week period. No calls. I finally asked the operator to get me someone. I was told I would have to pay $995 for "safety inspection" before they could finance the car. Total scam. I can't believe anyone would ever pay a fee like that. Such a blatant rip off. I am surprised fake charges like this are even legal. read more

I don't take my vehicle anywhere else for maintenance and service. Jordan is always there to greet me and take care of my needs quickly no matter what I am taking my vehicle in for. In the event that he is not available Matthew takes care of me. All of the staff that I have encountered were always friendly and professional. The lobby chairs are super comfy and spaced out nicely for social distancing purposes. Bathrooms and lobby are always clean. I genuinely enjoy my trips to Northside Honda. read more

Ask for Elaine, she will give you perfect service. I drove all the way from Houston in order to buy a car from her. She took excellent care, great communications, and took care of me. Will go back again when it's time for my next car. read more

Terrible horrible experience! After sitting there and haggling over the vehicle price, and me putting down $4k, I was still denied for a reasonable payment. The sales person didn't listen and wanted my husband to put in an application, after I clearly stated I wanted to do this on my own. To add insult to injury, he contacted my husband without my knowledge. The manager was zero help! Don't go there run away! I noticed the car is still there. Karma! read more

The staff at Northside Honda are fast, efficient and go out of their way to provide top-notch service at every visit. I have recommended, and continue to recommend, Northside Honda's Service Department to family, friends, and anyone looking for quality and impeccable service. read more

We have bought over 20 new Hondas in our immediate family at San Antonio locations in 30 years. I wanted to trade my 2022 for a 2024 and got quotes from Gunn and Northside. Northside's quote was far higher and I showed Brittany Padilla the quote from Gunn. She went to her sales manager and he asked if we would purchase that day if they matched the Gunn price. I agreed and offered to pay immediately - right that minute. They said no, but that my car would be ready at 5:00 that day. It was about 2:00 in the afternoon. I said I would go finish work and return at 5:00. We agreed on the price and the timing. Brittany called me at 4:30 and said the sales manager had decided not to honor our agreement as they had someone looking at the car then who would pay more. I don't blame her, as I don't believe she had a choice. But this was a shameful experience on the part of Northside Honda and I am truly surprised. My advice is to never trust them on a handshake deal. I will be happy to provide any requested documentation. I have since purchased my 2024 CRV at Gunn at the quoted price and am enormously pleased with the vehicle and the sales experience at Gunn. read more

I went to this particular dealership because they had a coupon for an oil change at $19.95. It does not cost 19.95! With that coupon it is $28.98. That is what I call false advertising! They gave me a paper to sign that did not reflect the actual cost of the work being done. They charge extra for "shop supplies" these supplies cover rags and disposal fees. Any other dealership I have gone to include all disposal fees in the up front cost, not after the work is completed. Shortly after starting the oil change they came in with a paper stating there are five recommended services that needed done. It says they were "found" to be dirty or burnt. I knew that was not accurate as 3 of the services had been done just 2,000 miles ago. I went and talked to the "saleman" and he said that it was based on the mileage and age of the car. They knew nothing of the history but tried to upcharge me for extra services that were not needed. read more

Northside Honda - This is what they brought to me saying additional work was needed. - Auto Repair Near Me - San Antonio, Texas

Update to prior review: I talked to the service manager today. He was following up on my phone call from last week and he resolved all of the issues with my brake pads, whatever they might be. Well, they haven't been fixed yet, but that's only because we just talked this afternoon and I haven't taken the car in yet, but until this last time, I'd never had a problem with them and they had actually saved me before from getting repairs that another place had recommended (this was way back in 2001). Not sure who was there back I'm September when I was originally told the brake pads needed to be replaced, but seems like they're trying to work out any issues that they might have had before so I'll keep going to them since it sounds like the time in September was just a one off. And as far as the service guys, Corey was great. read more

I've bought 3 cars from Northside Honda since 2017. I've tried to stay loyal to these guys but they like some dealers right now are being very profit driven and greedy. I went in to try and buy another car. I've been trying to buy a car for a few weeks now and the market is terrible. No new car inventory, have to try and get one before it even arrives, dealerships are not working with people. They just don't care. Northside wanted to add 5500 dollars to MSRP. This is just wrong and greedy. That's the highest of all the dealerships I've been to. Northside did not even try to accommodate my price range. Soooo, I went across the street to Subaru and bought a car. I got lucky with inventory and they worked with me to her the payment I wanted. I'm done buying cars at Northside. I hope the Benson family chokes on their greed. read more

I was very pleased with the way I was treated at Fiesta Honda when I bought 2 cars in 2 years from them. The person I worked with most closely, Steven Casias, provided fine service. Treating with him about price, usually an unpleasant business, was not so bad at all. He was very helpful about finding the car I wanted and explaining its features to me. I was so satisfied with his service that about a week after buying my car I brought my brother-in-law with me to buy one for himself. He received the same service from Steven Casias as I did, and again was able to treat about price in a comfortable and satisfying way. I went back to Fiesta 3x in the 2 weeks or so after buying my car to ask questions about the various settings that these new cars have. The service people were courteous and very helpful. In all my experience at Fiesta was a very good one, and if I live long enough to buy another car, it will very likely be from these fine people. read more

I purchase a vehicle around march 2019 and the salesman named Steven was absolutely horrible throughout my process and I would never come back and do business with him again nor would I recommend it. I also received from the service department manager / 1 free oil change,car wash, full tank. My wife ended takin it in and they manage to do it until giving free gas and made up something on how giving gas wasn't part of the deal. The salesman Steven came and told my wife some story but knowing the service manager sign off for it was over the top confusing and frustrating having to deal with fiesta honda dealership. read more

Awful experience dealing with Bart Peters, service manager. Should have read all the bad reviews before going. Long history of rude service here. Brought my Honda in for maintenance and it was brought back to me with a piece of the bumper hanging off! Service rep took me to speak to the service manager, Bart Peters. From the moment I walked into Bart's office he had a defensive attitude. Started cutting me off and kept telling me they didn't touch the bumper even though I was holding an inspection report stating they looked at headlights and wiring that I know is under the front bumper of my hybrid vehicle. Flat out refused to own up to any wrong doing and talked to me like I didn't know anything about cars. He pushed himself from the he desk when I called him on it and said he was done talking to me. Ive never been treated so rudely before. I'll never go back to this dealership. read more

Don't go here for service!! They will complete service and replace parts on your vehicle then charge you without your permission. My mother took her car in on the 26th of January due to some vibration. She dropped the car off to get a diagnostic. They called her on the 27th giving her a run down of everything she needed. She agreed to replace two of her motor mounts, a screw for the air conditioning unit, some light bulbs. And the VCT. The quote was for $1300. They called on this last Saturday and said the car was ready and the total is $2600. They choose to replace the timing chain and some other parts associated with the timing. Without approval. When we went in he called my mom a liar.. saying she did give permission. Not once did the service manager come to speak with us. After we specifically asked for them. We dealt with Perry. Very, very rude and unprofessional. She told him she was not paying for the part or service for what she agreed to have performed. His response was, I will remove the parts I installed and you can pick your car up tomorrow. She was not able to do so as she needs her car and they did not offer her a loaner as they have before in the past. She paid the money. They took advantage of an elderly lady. This use to be our go to place for all of our service needs. Hopefully by writing this I can prevent from someone else being taken advantage of. read more

had issues with my 2015 Honda civic. Shawn, Service Advisor and Elo, Service Director were very helpful and understanding. they Treated me well and took good care of me. they worked with my budget with this Covid im really hurting and they understood that and worked with me to where I was able to get my car fixed. Elo didn't have too but he did and provided excellent service i definitely recommend coming and see these 2 read more

From the multitude of mechanical problems with the vehicle I purchased to Fiesta Honda not being willing to install my license plates, it has been a nightmare experience for me. Not to be dramatic, but I hugely regret the day I walked into this dealership, and it has ended up being one of the worst financial decisions of my life. I'm not saying everyone will have a bad experience, but I did. read more

Horrible place. Signed a contract and drove away remind you contracts signed and get a call two weeks later from a totally different lender asking if I financed a vehicle with them. Well, no I didn't open an account with this lender. I opened one with the lender on my paperwork. Not one with double the interest rate!! The dealer swapped lenders on me with a higher rate and didn't get my consent even when I have my original signed contract with the original lender. So fast forward a few weeks and I get a call from the dealer asking for my bank info so they can overnight a payment to the lender on the new contract they made up for me. What!?!? I'm not giving you my bank info for you to send money to who know where. To top it off they cannot find my original contract. Funny think is I have it but they don't. So, Northwest needs to honor my first contract. Make it happen Northside. I'm not paying the crazy high rate you are trying to get me to sign on to now. No way will I pay twice the rate. Find my original paperwork and honor your deal. My copies are signed. Where are yours? I've bought trucks from Northside Ford and no way has this been anything close to what my past experiences have been. If your sales manager can't even hold onto the contracts fire that bum. He is a wreck and can't even speak to me on the phone without sounding like a disorganized idiot. Check your state laws Northside, you can't pull this kind of crap. And it keeps getting better. My temporary plates expire in one day and no one will return my calls as to where my plates are at. Ughhhhh!! This place sucks!! Worst experience with buying a vehicle EVER!!! Negative stars- read more

EDIT: Took my car in for routine maintenance and tire rotation. Northside Honda had installed lugs on the tires that they only have the keys to. Thank God I didn't get a flat because there would have been no way for me to replace the tires myself. I'm at a Honda service center in CA and they don't even have a key for it. Honestly, don't buy from this place. It's been four months since I bought a car from them and they're still haunting me (10/29/19). read more

Brought my CR-V to get cabin filter replaced and a maintenance check. I checked in at 7:45am on a Saturday and was advised it would be two hours. Two hours passed and my vehicle was still on the lift. Talked to the service rep and was told "I think they're doing the paperwork." 15 mins later, car was still not ready. The service rep was Noah and even though he was nice, he didn't give an accurate account on the status of my vehicle. By the time I left the place, it was almost 3 hours. Not to mention service rates were outrageous. read more

Price gouging on their vehicles. Their prices look great on their site, but when you get there they tell you because of car shortages they may have to adjust the price. They put this additional $2500 under "Safety Package" to make you think it's something important, but it's just their own adjustment. It's a numbers game for them. We let them know at another dealership they had the same car for the same price, but Northside did nothing. No offer to take off the $2500. We left to the other dealership and bought the same vehicle with no price gouging or added packages. read more

I noticed a noise that sounded like a washing machine in the rear, and the lady said the diagnostic fee was $15. Then she comes out to say it was $59.95, and if I get the wheel bearings fixed then the $60 would go towards the $863.76 that it would cost me. Wow. What a scam. read more

Northside Honda - Also, I had my timing belt changed months ago, and these crooks want me to change them again by paying over a grand. Get out of here. - Auto Repair Near Me - San Antonio, Texas

Took my 2021 Honda in for oil change and pick it up and it has a huge crack down the middle of my window. Of course they didn't do it. Talked to multiple managers. Don't take your car here. I bought me van here and will never go back. read more

Terrible service every time I come here. I needed my air conditioner checked and had an appointment at 12pm when it took them until 4:30pm to finally look at my car to find the issue. It's ridiculous and I will never be coming to this location again. read more

I been waiting the last 3.5 hours for a replacement Master Key Fob and a replacement driver front airbag inflator which should be done for free. I asked them to check the engine light as well and do a diagnostic. The tech informed the service advisor, Noah Morales it was suggested to replace the intake hose and other things causing the check engine light to come on. It will cost almost $2,300 to fix ballpark estimate. I told them just get the Master Key Fob done and the free replacement driver front airbag inflator. Ugh, I am the last person waiting to take my car home. read more

I drove from Houston to San Antonio to buy a truck from Steven Casias at Fiesta Honda. Steven was very helpful, he workout all the details prior to me making the drive. Upon arrival, the truck was parked up front and I was in and out in only 1.5 hours or so. I strongly recommend Steven Casias from Fiesta Honda. They gave me a great deal, it was worth the drive. read more

Northside Honda - Thank you fiesta honda!!!! - Auto Repair Near Me - San Antonio, Texas

I am extremely upset about my recent interactions with your dealership. I took my car for an oil change last week on Wednesday. I was then asked who had been rotating my tires because a log nut and stud broke off. No one else has touched that car for service since I bought it brand new. All services have been performed at your dealership. I was also advised of other routine maintenance that was necessary, so I had to take the car the following day (Thursday) to get everything else done (except the log nut your service department accepted it was their fault). First bad experience! Then, I get a loaner car from Thursday to Friday, I returned the loaner on Friday before noon and was sent off after settling my bill with Mando. Now, today, Tuesday March 25th, I get a call from your dealership saying that I have to pay for smoke damage in the loaner. This got me incredibly upset because I do not smoke and I returned the car back last Friday March 21st. How on earth was I not told when I returned the loaner? It would be pretty obvious if there was smell of smoke! I was even told there were ashes on the window! After arguing with whoever called me, I was told they would investigate the issue. I get a call back and was told that it wasn't my fault, that it was PREVIOUS customer that was responsible! If it was previous customer to me how did I not notice? All lies just to get an extra buck out of customers. I used to think the world of this dealership, but now I just feel like a dummy that was taken advantage off and I CANNOT trust your service department at all! Please contact me via email so I can get a reasonable explanation as to why this happened. You can be sure I'll be giving bad reviews everywhere I can online. Such a shame! read more

Never will return. Customer Service from the Service department went from tolerable under Fiesta to outrageous under Northside. I typically do not write reviews, but my last experience was surreal. I have never been talked to in such a manner. Do yourself a favor, pass on Northside and find a better service shop. read more

I took my 2018 Honda Accord for a headlight led strip that went out, the they had the car for a total of five days. Then told me my blinker wasn't working after the repair and I had to pay a diagnostic fee in order for them find the issue. An issue that wasn't there when I dropped the car off. Was quoted 300 dollars for the diagnosis, they told me it wouldn't be covered under warranty because I have "aftermarket taillights" which has nothing to do with the headlights. After I told them no I would just pick my car up it turned out to be a fuse they blew during the headlight install. They are literal snakes and to top it off the tech damaged my rear trunk carpet and when I called "Rudy" the service manager he said it was my word against his. He has no care for customer satisfaction or customer needs. This place is a complete joke stay away from this dealership it's bad news.. read more

My experience at Northside Honda was less than good. In fact, it was down right terrible. From the salesman forgetting we had an appointment, to selling a vehicle from under us during the test drive!!... and then doing it again to another vehicle I had communicated interest in for weeks before the initial visit. I know full well that since they knew I was a cash buyer, they opted to sell the vehicles to in-house loan buyers, but to do this twice in a span of a week and the salesman actually forgetting our appt was/is completely unacceptable! I will never recommend this dealership to any fellow active/retired military member/civilian I encounter in Texas or any other state for that matter. read more

This is for the service center only: I usually go to Gillman Honda for any services I need for my car but I decided to try Benson since it was a few miles closer to my office. That was a mistake. I will never go here again. I'll drive the few extract miles to go to Gillman. After getting an oil change Benson told me that I needed over $800 worth of services done. What?! I had just gone to Gillman for the last oil change a few months earlier and they hadn't mentioned any of this to me. So I was suspicious. It turns out that one of the $200 services Benson said needed I had done just a 1.5 years ago and didn't need it again for 30,000 more miles. I took my car back to Gillman and asked them what they thought needed to be done. Out of the four services Benson said I needed the guys at Gillman said I actually only needed two of them and those were more like things that are good to get done (like coolant and brake flushes) instead of have to get done. Gillman also charged me $50 or more less for each service. Another thing about Benson is that their waiting area is small, cramped, and very grungy. Do not go here for service! read more

This was one of several dealers I visited while helping a family member look for a used CR-V. I had a great experience at Benson Chevy, so I recommended we check out Benson Honda. Unfortunately, it was a huge mistake. Daniel, who showed us the vehicles, was professional, courteous, and helpful. Philip, the sales manager, was dishonest, played games, and serves as a textbook example of how people don't want to be treated when car shopping. Adding $600-$1000 for a Lojack after discussing price, and saying it's NON-OPTIONAL is dishonest. Saying multiple times that a 2010 Honda still has remaining 5 year/60,000 mi warranty is dishonest. Offering 1/3 of fair trade value for a vehicle, then coming back and saying you'll reduce the price of the purchase vehicle by coincidentally the same amount needed to get to a fair trade value, is dishonest. Assuming your customers are not informed and trying to take advantage, is dishonest. You lost several customers, as I'm the one many family turn to for guidance when buying vehicles. Be honest, be fair, and most people will be willing to pay a fair price. I cringe to think of how many people have been cheated by this place. read more

I went to have a second key fob made but was told it would take at least 2 hours, but was told it would be best to make an appointment and I would not have to wait as long. I made the appointment for the next day but when I went the next day, they had no record of my appointment. They went ahead and took my car but they said it would take almost 2 hours, which it did. So what was the point of making an appointment?! read more

Went to Benson since I heard they were highly respected and usually do good deals. In my particular case, this wasn't so. I was not told about the OPTIONAL gap insurance which was automatically added and I had no choice but to get the Accord with a stripe on the sides (another $1400). I very much feel like I was taken advantage of as a young adult and wish I had walked out. read more