I'm back with a final review. Never again. Dr Cantrell gave my daughter laughing gas without my consent. Their porcelain crowns are cheap and they never fit right. Their spacers are weak and always fall off. Unpaid invoices for a little over $100 sent after procedures without our knowledge or consent. Stay away! read more

So many adjectives to describe this wonderful dental office. Caring would be my first, followed by patient with my disabled husband, cleanliness, listening carefully, suggesting options, budget awareness and so many more. Dr. Sugiono really cares about overall health as well as dental health. The front desk with Lauren is a pleasure unlike the majority of offices I have been to. read more

We bring all our kiddos here for dentistry and ortho. They are always professional, kind, and caring. We highly recommend Oasis!

Great staff! Everyone is very friendly! Dr. Sugiono is wonderful. The whole team makes you feel at ease.

Came in for an exam and had one of the worst experiences dealing with a dentist. The staff was very friendly but the Dr. was not at all helpful in dealing with my oside and dental anxiety. Left in tears and would definitely not recommend to anyone read more

I took my two children here and DR.Cantrell and her dental assistants would bash my wife for cavities my children had. To a point where they were saying my children had speech impediments, while at the same time our pediatrician said our kids were well advanced for their age. It felt like they were targeting us for some reason, also trying to force us to get our kids under General Anesthesia for cavities they needed worked on even though we said we were uncomfortable doing it they would press us to do it.(fear mongering us to do the treatment when their anesthesiologist was private and would not accept insurance). Their front desk personnel were nice though I give them that. Switched dentists when I got a second opinion and the treatment we received from the different office was beyond expectation compared to here. Nice, informative and willing to work with us without doing general anesthesia. Stick to your gut and don't feel forced to do treatment you're not comfortable with. "My kids dentist" was the way to go! read more

I've had many issues with this practice, mainly with the billing department. They are a complete fraud. I stopped going but my husband continued his routine cleanings. He went in for what he thought was a routine cleaning but it was actually to remove his two bottom wisdom teeth. Since he was already there he decided to go through with the surgery. Now, two days later he's in excruciating pain with no meds prescribed to him. No pain meds or antibiotics. It is Saturday and we are unable to get a hold of the Dr. Other issues include billing, I got sent bills for my kids when I was told things were covered then they said the insurance changed their coverage and I had to pay. Every single time I took my kids I had an outstanding bill different from what I was told in the beginning. With this incident I hope my husband doesn't continue paying for this horrible treatment. read more

Horrible overall experience. Office is obviously only after your money. They rescheduled me last minute and then had to delay my treatment because of their lunch break. Then made me get a much more expensive treatment then I was originally told. The front office staff is also extremely ghetto and rude. Do not go here. read more

I do not recommend this place and after having my chrowns getting darker and darker and after a lot of pain for months, I concluded the job was poorly executed, the material used had a poor quality but the bill... omg... the bill.. the bill was very high. Never again! read more

Dr. Cantrell the pediatric orthodontist is very good. Sarah in the office is helpful. New Office Staff rude. Regularly Told us to return for braces to be adjusted in 4 weeks but no appointments available for 8 weeks and staff so rude about it. Braces Over-tighten then have to correct the teeth they made crooked! Between waiting for appointments and the problems with over-adjusting of teeth the 2-3 year braces turned into 5+ years of braces. When they finally said my son could get his braces off, They made him wait 3 months to get them off because they were over-booked. They even cancelled appointments without telling us! Would not recommend due to office staff. read more

Lauren front office should not represent this dental office for you will be losing patients with this rude, disrespectful, honory, inconsiderate to all your patients. She doesnt have the attitude and personality to be in a customer service. Dont deal with her for it feels like you will be dealing with a monster. read more

Got there at 11:30 for an 11:40 appointment. Staff was friendly and went back to get x-rays. After those were done, ended up just sitting back there for about an hour without being seen by anyone. I sat back there until 1:15, when I had to leave to go back to work. As I was walking out, I went to the front desk to try to reschedule. She said it should be quicker to just have an exam now since X-rays were done, but the next available time to have it done was more than 3 weeks away at the earliest. Complete waste of my time. read more

DONT GIVE THIS PLACE ANY MONEY UNTIL YOU CONFIRM WITH YOUR INSURANCE YOUR COPAYS! I had a great experience the first time I went here with my two sons 8 and 13. Everyone was very nice and friendly and they doctors were thorough. They both had some cavities we needed to take care of and when they let me know how much the copays would be it was triple the cost of my previous dentist. I signed up for the best dental insurance my new employer had so it didn't make sense to me. After speaking to the office about my concerns they told me it was because my children aged out at age 8 which is why it was so high and their adult doctors wont see my children because of their age and the pediatric doctors will see them but I have to pay for it out of pocket. After looking at my plan all showing they don't age out until 19, I was very confused. I spoke directly with my insurance and confirmed with them the pediatric plan I have, that they are covered under pediatric until age 19. So really they just wanted to charge me more money instead of going through my insurance and I feel very deceived by this office. Make sure you check with your insurance before paying this place a dime since they lie about what your insurance covers just to take your money. My insurance company had to call them today to explain to them that my children are covered to be seen by the pediatric dentist but after all of this, I am seriously considering just starting over with a new office that is not deceitful. Unfortunately I have already signed a contract to do my oldest sons braces here and put down a $300 down payment with a $115 monthly payment for 2 years but the ortho is separate from pediatrics so I think I will just take them elsewhere for pediatrics and only move forward with the ortho here. UPDATE!!! Just reached out to my insurance regarding my sons ortho treatment and my insurance said my copay should be $1,700 for the claim code D880 they have filed with my insurance for $4,200 for cost of ortho treatment. But Oasis Family Dental wrote in my contract that the treatment cost is $3,550 with my insurance only covering $625 leaving the remaining balance for me to pay as $2,925. They are charging my insurance an extra $650 than what they put in the contract as well as lying to me and charging me an extra $1,200. This place needs to be shut down for fraud. read more

Update: Less than four years later and I'm having to have this tooth REDONE. The root canal was incomplete. So upset. Thousands of dollars wasted. Dental hygienist, assistants, and front staff were always fantastic. Dr. S was extremely off putting and practically insulting during my initial exam. He was also unprofessional on both occasions I saw him for my two-part procedure; arriving an hour late to my first appointment and making my second appointment time almost double what it should have been by admittedly trying to cram in other patients in between working on me. I understand that waiting around is part of receiving medical care, but this was excessive and frustrating, and could have been avoided with more professionalism. I did not feel respected and I regret even allowing him to work on me after my initial visit and awful first impression. read more

Daughter needed a replacement upper retainer (Puppy had got ahold of it). Called Oasis Family Dental and let them know her previous Orthodontist had retired. During the call the Oasis receptionist asked about insurance information, which I provided. Daughter called and made an appointment. A couple days before the appointment my daughter called me to tell me I had to call Oasis Family Dental back because they couldn't find the insurance information (FIRST WARNING SIGN). I called their office and provided the insurance again. A day before the appointment I called Oasis Family Dental and asked if the retainer was covered by insurance and was told no it wasn't but that my daughter still had $2000 of insurance towards braces. The receptionist informed me that when my daughter comes in for her appointment the Dr. will do an examination to see if any additional dental work would be needed besides getting a retainer (SECOND WARNING SIGN). She had just gotten braces off after wearing for 2 years, why would she need additional dental work, other than Oasis Family Dental getting some of that insurance money. Daughter goes in for Consultation and is told her teeth are fine all that is needed is a replacement upper retainer. After a few minutes she is shown a quote for the replacement retainer. While reviewing the quote the retainer cost was $250 (this was what was quoted on the phone). Then she noticed a charge of $500 for Dental Records. (THIRD WARNING SIGN). Daughter walked out without signing and called me to tell the total cost of replacement retainer was $750. When I called Oasis Family Dental I was told that since she did not have her braces put on with them there is a $500 Dental Record charge. I let the receptionist know we would not be using their services. Called 2 other Orthodontists in the Temecula Valley and neither one charges for Dental Records. Both were very surprised by that kind of charge. This business is in business to get as much insurance and out of pocket money from you as possible. SHAME on you Oasis Family Dental!!! A second and third quote revealed their unwarranted $500 Dental Record charge and shady business practices. read more

My kids have been going here since they were toddlers. Love the staff and the pediatric dentist here is amazing. She's so great with my children, we all love her ! Thanks Dr. C for taking such great care of Charlotte and Benjamin ! read more

I have very mixed feelings about this dental office. Gina Lee, the Dental Hygienist is the main reason that my family has been going there so long. She is amazing and I am also satisfied with Dr. Sugiono. However, my husband and I have become increasingly frustrated working with Dr Cantrell. Yes, she is good with children but it is clear that she does not read our children's dental file before seeing them. Each time we go into see Dr Cantrell, which is at minimum 2x /yr, it is like she is meeting us again for the very first time. She asks us the same questions over and over. She doesn't follow through on commitments she is supposed to make when we are not there. She has given us mixed directions with regards to our daughter's tooth care. And she routinely asks us about orthodontic work when we have made it clear on several occasions that we are not ready to move forward with that at this time because we want to ensure that our children have great dental habits before adding on braces. Her availability is also extremely limited. She only works in this office Mondays and Wednesdays (standard hours). I always have to pull my children out of school and take time off from work. It would be nice if she worked an occasional evening, early morning or Saturday. Finally, As mentioned in other reviews, the front desk/receptionist area is hit and miss. Sometimes you catch a nice person, many times you don't. I sincerely wish I could give a better review. read more

My boys and I have been coming here for over a year. I appreciate the staff for all their hard work. They are extremely patient, courteous, and always make us feel very comfortable. I'm so happy to have found this place. I highly recommend Oasis Family Dental to anyone who is unhappy or unsatisfied with their current dental place and looking for a new place. read more

This dentist is amazing!! He honest!! That's what's most important to me. I have gone to this office for years. Never had any issues. My husband lost a job we had to go on dental cal. Oasis didn't take dental cal....so I went to this other dentist in the area who I discovered... lied to me and said I had 17 cavities. I thought that's crazy its only been a year since I was at Oasis and I had none then. I'm going back to Oasis and paying out of pocket to get a second opinion. I went the next day to Oasis dental and I had no cavities. Not one. Oasis dental isn't about the money. Its about the patient. That's what's important. They care about your teeth. read more

I receive the best service every time I come in...I have been coming here for over 10 years! I come in here for cleaning, check-ups and even braces. This place is awesome. read more

This is by far the best pediatric dentist I have ever taken my kids to! Although this is a family dentist I can only speak for the pediatric side. We've been going here regularly for two years and we love it. My kids are not afraid to go to the dentist, in fact they actually look forward to it. Here's why: The front office has always been friendly, no matter what. Making an appointment, rescheduling, billing, asking questions...always efficient and kind. The office is super clean and they have a great little nook for kids in the waiting room with toys and a little tv. Also, coffee and water. And at our last visit we even got complimentary wild flower seeds to "save the bees!" They make the cleaning, x-rays and exams so easy and comfortable for the kids. The hygienist and technicians are great with kids. And the TV on the ceiling to keep kids entertained and therefore still during their check up is genius! Dr. Cantrell is amazing at her job. I am so glad we found her. She takes such great care of my kids and she takes her time with us. She isn't quick to jump to treatments that would be unnecessary as some dentists do. She reads up on your charts and takes detailed notes. My now three year old had a tough first visit when he was two. He screamed and cried during the entire exam. But she still kept trying to calm him and sang to him, he wasn't having it but she was still able to complete the exam! The next time we came back, he was completely calm and relaxed and now he's a pro! And of course the kids always look forward to picking out a toy at the end! This place is great and I can see us going there for years to come! read more

I would be wary of visiting oasis dental, we are new to the area and a friend recommended oasis to us. The dental assistant was nice to me but when the dentist came in he barely talked to me other then to say "you need to floss" and "let me check if your tooth is even viable" - he just rattled off numbers to his assistant as if I wasn't even in the room. I missed one cleaning during the moving process so was really surprised to hear that one of my teeth may be dead, he did a cold test and was surprised I had feeling in the tooth. It all felt very strange to me. Then the front office lady came in and told me that the dentist was recommending two crowns, two fillings, a deep cleaning, a root canal and a metal bar in the root canal tooth costing me about 4K! The front office lady spoke to me more than the dentist which was very unprofessional. They didn't even do the cleaning since they told me if they charged me for a regular cleaning I wouldn't be able to do the $750 deep clean later, they even had it phased out into 5 different sessions I would need to see them. I felt weird about the whole thing so I instantly called my old dentist and drove the hour to see him. I just got done seeing him and he showed me that there was only one area where I had a previous filling break and was leaking. He told me that yes it would need a crown but that was the only area there were issues. Also they did a regular cleaning because my pockets between my gums only warranted a regular clean and not a deep clean like oasis said. Oasis never even checked the pockets in my gums just jumped straight to thousands of dollars worth or repair off of X-rays and a quick view of my mouth alone. Read the other reviews, I am not alone in being scammed. Just such a shame dentist operate this way. read more

PROCEED WITH CAUTION... I am not one to leave a bad review unless I have a bad experience, but this is beyond bad. I went in on October of last year to get my regular cleaning, but the dentist told me that my gums were so bad I needed a "deep cleaning". Why do I put that in quotes one might ask. I put that in quotes because according to Oasis, a deep cleaning was going to cost me over 1,900. They gave me a quote with my insurance provider and after that I only owed them $720.00. Some deep cleaning right? It turns out that they had the wrong insurance on file which is my mistake, but after providing them with the wrong one in December, they still didn't charge the right insurance after I had given them the correct information. I then got two letters in the mail saying I owed them the first amount: $1,900.00. This was after I had provided them with the correct insurance. Also, according to one of the girls, they were going to send me to collections because I owed them money. I finally got the claims statement in the mail and according to the statement I only had to pay them $49.50!!! So I call Oasis to tell them about the claims statement and the girl tells me I still owe them $283.44. I payed them the amount I "owed" them today. I payed $1,003.00 for a "deep cleaning". I don't know any dental place that charges that much because I did some research and no price gets close to that. For you honest people out there, save your money and time by not coming to this place. They are hungry for your money and that's all they care about. I also read some reviews so I'm not the only one that it's happened to. I DEFINITELY DON'T recommend this place. I will never even consider going back to it. read more

This the second time I've taken my kids to this office. I will say that doctors and back office staff are great. The front office however, needs to be watched. When my son needed a root canal a few months ago, I was quoted over $1250. That didn't sound right. My wife is an insurance auditor, so I figured I'd have her call the insurance and check. After her call, we were told that that it must have been a coding error and we only paid about $300 for the procedure. Today we were there again. This time we were quoted $800 for a crown and $340 for fillings. Again, my wife checked with our insurance. Our cost should be $150 for the crown and $55 for the fillings. Our insurance company actually recommended that we find another dentist. The doctors are great, but do your homework and don't get taken advantage of by the "coding errors" of the front office. read more

The dentist may be good but the front desk needs to learn their damn job. Took off work and pulled kid out of school for them to tell me she didnt have an appointment today. Im home now looking at the damn appointment card FOR TODAY. For wasting my time...no, i will not be spending my money for my daughters braces through this company. read more

Oasis Family Dental - So my appointment wasnt today? Hmmmm, funny. Not what you wrote on the freaking card. - General Dentistry Near Me - Temecula, California

Dr Cantrell is the best pedodontis! My kids have been coming to her for over 6 years my kids are fearless of the dentist because of how nice she is! read more

I'm reducing my review to one star because of serious issues with their billing department. The front office was dishonest about what was and wasn't covered for my son's appointment. The degree of dishonesty went beyond the capacity for a simple misunderstanding. I'm not sure what motivated them, but we will not be using them again. Buyer Beware! read more

The staff at Oasis are always so friendly and responsible to my family's needs. The provider personal, warm reminders of upcoming appointments. Recently, my wife had a toothache and they were able to get her in same day and help alleviate her pain. This would've been five stars, however, all the information I receive is second hand. Thank you Oasis. read more

I have been coming to Oasis Dental and the Riverside Dental Associate group for over 23 years and will continue to be their patient for many years to come. The office staff work hard to make sure all of my family's dental needs are met, and they go above and beyond to make sure I am getting the most use of my benefit plan. My children see the pediatric dentist, Dr. Cantrell, and she has made every visit for them comfortable and calm, and been able to secure their trust in her ability, which when dealing with children is important. I see Dr. Sugiono for my dental work and he is funny, works fast, and makes sure that I am always comfortable while he works. The office has been able to accommodate last minute appointments, has been able to refer our family to other offices for dental emergencies, and has even called to check on us after going through said dental emergencies. They have become dead to our heart and I owe my smile and my kids' smiles to this group. I would highly recommend them! read more

This a very good Dental office to get you Dental care done,all the staff is very nice en professional, I really recomend

Unfortunately I need to re-review them. I've debated even doing it, because I'm not one to bash a business publicly. However, I'm extremely disappointed in this place. I received dental work here, was quoted a price and paid for everything in full. A few months later, I was sent a bill for about $250. I called them and told them that I paid in full and did not owe them anything. They kept saying that they would audit the account and look into it, and then they just kept sending me the bill. I'd call again, they'd tell me they'd look into it, and then the same thing over and over. This business is scamming money out of people. My husband was just there last week. He needed a filling, as an old filling had fallen out. He suspected that he might need a crown, as the filling was rather large. He brought our insurance book with him that stated all of the prices we would need to pay. They quoted him the highest price crown possible, and when he showed them our insurance rates, they said that they don't offer those. They only offer the highest price crown. They also told him that he needed a root canal (which he could see on the x-ray that he didn't). Needless to say, he left and went to another dentist, who confirmed that he didn't need a root canal, and was able to give my husband two crowns and a filling for the same price as Oasis quoted my husband for one crown. We will absolutely never return to this dentist, and unless you only want to pay the highest price possible, I suggest you don't either. read more

My kids have been going here for years, they always received great care and I've always received great customer service.

Love love love this dental office and the care they give to their patients. My three sons all go here with Dr. Cantrell even though we make quite a drive to get here. Dr. Cantrell is so wonderful with kids and spends as much time as needed with us. She is very willing and has stayed late in order to address our needs. I highly recommend coming here and have made numerous referrals to family and friends. The staff is very helpful and willing to look into any billing issues as needed. read more

Oasis family dental is by far the best! Great friendly staff. Dr. Tonia Cantrell is amazing! I would recommend oasis family dental over and over again! read more

Stay away from this place. It's bad and the dental work is poor and cost way more then other dental doctor's.

Dr. Contrel is amazing, however the rest of this practice is a fraud. They kept incorrectly billing my insurance and after numerous trips in, they said they finally corrected the issue. Well, here I am months later and in collections!! I've called about a hundred times to speak with the OM Lisa and no return calls. Nothing!! Too bad for the horrible office staff because I would love to continue seeing Dr Contrel. read more

Good morning Temecula! This is a business review, of sorts. I want to caution you about OASIS dental. I have been a patient for 11 YEARS and received a cleaning in may last year. I also had a cleaning in February of this year. I just got notice that my account was sent to collections!!! ( my insurance denied the cleaning last year) I never got any bills or notices in the mail or phone calls! The "final notice" was sent along with the collection notice to my house last week . The final notice paper had my previous address at the top ( 5 years old) which means it was sent there at one point. The collection notice was sent to my correct address. ( collections tracks you down) I have reached out 3 times to correct this in the last week only to be told today " nope sorry looks like we sent them and we have your correct address" I just wanted them to take my payment and notify collections of the mistake so I don't get dinged! I was physically in the office in February and no one mentioned an unpaid balance. I have had the same phone number for 15 years ( they never called to ask for payment) address change updates can be tricky but I've lived her 5 years now and they could have called! I have never in my life left a bill unpaid and I am an honest, responsible person!. To be sent to collections without proper notice or opportunity to pay shows extremely disorganized office and account management. I'm disappointed in the lack of responsibility they took. They were unhelpful, kind of like well your out of luck lady! I hope you consider that their disorganization may effect your CREDIT if you choose to get services with them. I guess I'll be looking for a new dentist ASAP Ps I don't use my real name on yelp I'm not comfortable with that read more

I came here for a first time I had some X-rays done they told me I needed a crown since "my tooth was leaking". The front office was persistent about me scheduling an appointment to get a crown which is a very expensive procedure which I don't mind paying but I want to make sure the procedure is really needed. I got a second opinion from a very reputable dentistry and they told me my X-rays were perfect no cavities nor did I need a crown wow I can't believe how some dentist can be dishonest. Nice staff but i don't know why they told me I needed a crown seems like they were trying to scam me. read more

I took my children here and was not impressed with the front office, seemed un organized and not clear on appointments. When I informed the dr that we wanted to wait on having my sons baby tooth filled, they said they would no longer see him if we didn't follow exactly what the dentist suggested. We went to Temecula Kids Dentistry and had a great experience there. The dentist didn't pressure us to have dental work done but gave us the information and let us decide. That's how it should be! read more

We will not return to this place ever again! I felt robbed by this people and now they are washing their hands. This is not right. I do not have a problem with the doctors but to whomever decided to charge the customer ( me ) for fluoride treatment that it was covered under my insurance plan but Oasis decided to give my son a different fluoride treatment that my insurance would not cover. The office should inform the patient that the treatment is not covered PRIOR treatment. I don't want to deal with them anymore, I will pay but we will never return. Be aware! read more