Wanted to try this place since it opened so I wanted to give a comprehensive review of our experience here. We came here on a Saturday afternoon around 5:30PM.
Parking:
It's a small strip mall parking lot, so if you're coming here on a busy night or weekend, you may have to park in another plaza or on the street. My friend and I got dropped off so that we could add ourselves to the waitlist while my boyfriend went to find parking since the lot was full.
Waitlist:
The waitlist is currently a paper with a spot for your name and the number of people. There's a small waiting area inside, but it was stuffy and quite crowded when we got in, so we waited outside the majority of the time. There is no Yelp waitlist and the area to leave your phone number was crossed off so you have to be at the restaurant waiting. There were 8 parties ahead of us around ~5:30PM on a Saturday. We went inside later just in case they only call names inside, and our name was called and we were seated around 6:15PM.
Service:
The host and the waiters/waitresses seemed pretty nice, but possibly understaffed and weren't very attentive. They served hot tea or water and my group all got hot tea. It was never refilled unless we flagged a waiter/waitress down and they never checked on us to see if we're doing alright. When they dropped off a dish, I asked for our banchan to be refilled, and they said they would come back later but did not come back until I asked again, but then apologized for not remembering. I had my hand up a lot to try to flag someone down. I saw one girl from another table stand up to ask a question and she couldn't find or stop any waitstaff, and she actually asked another guest at the table beside us (she thought he might've worked there). Luckily, he was able to help her.
Additionally, the dishes all came out one at a time, with a long wait in between. One of the mains came first, and then an app, and then the two larger dishes. The good part is that we were sharing everything, so it's okay to eat one at a time. However, if one person is getting a sot bap and another person is getting a ddukbokki, it would be an awkward wait for one person to sit there with their ddukbokki and wait for the the other person receive their sot bap dish 10-15 minutes later. When we finished eating, we had to flag someone down again to get the check, and I asked for a takeout container for the leftovers. We got the check but not the takeout container so I had to stand up and find another waiter to get a takeout container. They do give this small sweet rice drink for dessert, which I appreciated.
Food:
The food was decent, but not amazing. We got the traditional ddukbokki, pork ribs, kimchi pancake, and the steak sot bap.
Traditional ddukbokki 7/10: Was good and a little sweet, but probably would not get again.
Pork ribs: 8/10 It had a good marinade and actually yummy veggies on the bottom, but were a bit overcooked.
Kimchi pancake: 4/10 It was doughy and undercooked, but flavor was good.
Steak sot bap 3/10: This was the most disappointing since it was the number one mentioned on Yelp (I guess here I'm mentioning it again). It's small, the steak wasn't that good, and was mostly rice (without much flavoring). Our favorites were the pork ribs and actually the seaweed soup that came with one of the dishes.
Ambiance:
The ambiance is quite good. The interior decor is modern and classy. The menu is also fancy and opens up. They did a really good job with the ambiance.
Overall:
There's a lot of good Korean places in Santa Clara. The food here was decent, but not amazing where it's worth waiting for both a table and for service at the table, and at the current price point. As a note, the service just felt understaffed. We noticed while waiting that there were a few uncleared tables that just sat for a while because no one was coming to clean them. read more