I like the food, the wait is a little long sometimes, but I don't mind about it. I dislike the employees there. They are so rude.They can be really cheap with the meats, but it's whatever. I would go here again, but that will be once in awhile. read more

Mmmm. Yummy Hawaiian Food!!! Just like in Hawaii. One of my favorites is the Crispy Shrimp. Another is the Seafood Mix, another is the Hamburger Steak. Well you get the idea. I have never had a bad meal here. The plate lunches come with Rice and Macaroni Salad and Veggies. The Macaroni Salad is yummy too. They also have mini meals, family meals that serve 4 and do Catering. it's worth the drive. read more

We first went to the Avondale location many years ago and the food was great. I worked on 16th Street & Indian School at the time so the Thomas location made sense to stop in for dinner after work. We have also dined at the Scottsdale location & all three are great!! The food is always fresh, the macaroni salad is great & it comes on a bed of steamed cabbage. The Chicken Katsu is delicious, tender & juicy on the inside & crunchy on the outside. We also love that the portion sizes are large enough to share with our kids not having to order additional meals. Love Ono & always stop when in the area! read more

Their portions are very generous f all their food was very flavorful even before adding their sauces. Their cabbage which is a filler was not seasoned . We do like the sauces also their chicken was chopped into very small pieces maybe over cooked read more

Well I finally checked this place out today after knowing about it for years! I ordered the Chicken and Beef combo! Can you say salt city? Just not very good, sad to say the cabbage was the best part of the meal. The Mac Salad that people love so much had a fishy taste to me! Is that normal I wonder? The beef was borderline gross with the texture and bad flavor! The boneless chicken thighs weren't exactly horrible, but far from good. Steamed Rice is steamed rice, it was ok! Just disappointing as a whole as I was expecting it to be so much better! Highly doubtful that I'll return to Sodium City.... read more

Excellent Chicken Katsu! BBQ beef was not nearly as good.

We go here a lot because my wife loves it. It's good affordable food. The thing's I dislike the most are I always order the same dish and sometimes the servings are huge others it's like I think you forgot something. Also I'm always getting hit up 3-4 times in the parking lot for money before I make it to the door. Service could be better last night it took 25min to get my food and they were not even busy. No I'm sorry for the delay or anything just kinda left the tray at the counter and walked away when the number was called read more

This place is home to some fantastic food which gives you a false pretense that if this chain has such great bbq beef if you go to Hawaii it has to be insanely good. After spending 6 days on Oahu and sampling various degrees of dining places, I can tell you you are way better off going here rather than trying the native "kobe" steak for however much an ounce. The beef is amazingly tasty the macaroni salad with a dash of tuna is the best I personally have tried. The white rice compliments the saucy meat and I even eat the cabbage at the bottom of the tray. The portions are huge and if you don't want to feel like your a disgusting lush afterward, I would recommend the mini-meal versions. Service: 4/5 They are always pleasant but sometimes to food takes a while, most times it doesn't. Ambiance: 2/5 its like a panda express or any other fast food chain so I usually pickup. food: bbq beef 4/5 bbq chicken 4/5 katsu 3/5 macaroni salad 4/5 spam 2/5 just not too good and I do like spam. read more

I like to pop in here for a quick lunch with my husband sometimes. I always get the BBQ Chicken and Katsu combo. Pretty good! The macaroni salad... honestly they should seriously consider packaging that stuff and just selling it by the pint. Id buy it! The only reason I wouldnt rate this place any higher is the services is always mediocre. They often dont have the side stuff stocked (forks, sauces, straws, etc) and more then once I have notified them of something out and the people behind the counter have acted like Im soooooo putting them out for even suggesting they stock forks. Pretty annoying- but that macaroni salad....it makes up for it. Usually. And they give you so much food for what you pay. read more

food here is amazing and priced just right. if you are looking for great BBQ to go or dine in, this is the place. Looks ok and clean. many establishments for shopping are close by. read more

I was not super impressed. I got the curry dish and the curry was more like a gravy with no flavor. I am also not a huge fan of dark chicken meat. It was OK and I will probably go back to try the seafood but I don't have high hopes. read more

Island Curry Chicken was better than I expected! Food came out hot, fast, and in to-go boxes because they know you might not finish the huge amount of food they provide. My fiancé and I were craving Hawaiian bbq and this was the only place open at 7:30pm on a Sunday. I highly recommend this place if you want your island bbq fix. read more

I was pretty disappointed with this place. I got the kalua pig (pork), spam musubi, and their Hawaiian Sun Guava Nectar canned drink. The disappointing thing is that the drink was probably the best part. The kalua pig was mediocre - possibly because I'm used to the homemade kind, but I thought it was very dry - and the spam musubi had raw spam. When we asked them to remake it, it came back still undercooked. I'm not sure if that's how people normally eat their spam but I was a bit let down. Definitely not ono! read more

It's fast food. I get the curry, and it's ok, but most of the other dishes have meat that is fatty and greasy. One awesome thing is that they have small meals. I don't need 2 lbs of food, so I'm glad for a lower priced smaller option. read more

I ate lunch here about a month ago. The food was good. Nothing to write home about, though. The order clerks were not very friendly. It was like pulling teeth to ask them any questions about the menu or to request extra condiments. read more

haven't been here in a few years, but went last week and was surprised to see a big change since my last visit. I did not like my meal last time I went, but really enjoyed my BBQ chicken on this visit. Also liked the choice of regular rice plate or plate with green salad option. Good portion, good BBQ and great mac sal. read more

Well it is what it is. A Hawaiian food place trying to get as close as possible to the real thing. Watery Katsu sauce and Kikkoman soy sauce does not do it any justice. Take my advice, make your Katsu sauce thicker, lose the nasty thing called Teriyaki sauce and ship over Aloha Shoyu! That is the only way you will get it right. Wear shoes because the floor is sticky. read more

Unfortunately, I didn't get to taste the food, as the overwhelming smell of sewage forced me to leave before I could order. We instead went next door to "On the Grill" read more

The bbq chicken was very flavorful and the lady at the counter was really nice and made our day even better than it already was.

This place is so cute and has wonderful food! I will always come back for more:)) try the lemon pepper chicken, it's really good

Understand it is not the best Hawaiian food in town. But the standard is getting worse. Rice was mushy. Kailua Pork was old. And they didn't have water cup to serve water. Can you believe this? read more

i was born and raise in hawaii, any thing thats hawaiian food, i am all over it, like spam on rice lol...anyways, i had the pleasure of going in, the food was pretty good which is the main thing, but didnt feel the "ALOHA" when i went in, there was no hawaiian music on, the cashier just looked at me and ask if was ready to order, although that person was polite, nothing against that cashier, but a simple Aloha would have been nice. Personally LnL is better with the service and food quality and quantity, but the main thing was the food which was ono read more

My first visit is my last time there. I ordered a bbq mix w/katsu plate and there was very little to be desired about this meal. The katsu chicken was over cooked to the point that the breading was extremely crunchy and dark brown, not a light golden color with flaky breading. The chicken meat was very dry due to the moisture being fried out. The teri-beef was dry/tough and teri-chicken had no flavor. I gave this restaurant two stars instead of one because the mac salad was pretty good, the restaurant was very clean and appealing, and the employees were very friendly and attentive. read more

I love ONO Hawaiian BBQ - just not this one. I live near the Scottsdale location and have eaten there and loved it for many years. When I started working near this location I thought I would try it. In comparison it is terrible, without comparing it is ok but I won't go back. The macaroni salad just wasn't the same, but my biggest complaints are that this location does not have lunch specials, it is a lot more expensive, and they don't use white meat chicken unless you pay even more. The Scottsdale location has a couple of chicken dishes that are made with white meat (no extra charge). I don't plan to go back to this location. read more

Great food I love the BBQ chicken & chicken katsu combo. I just don't recommend if in a rush the wait can be upto thirty minutes sometimes that's the only bummer I know of. read more

The chicken is ALWAYS under cooked. Just 5 more min on the flattop and it would be great. This location has very boring employees, no sense of welcoming for a guest in their restaurant. Boring and rehersed speech, no sense of urgency getting your food to you. I waited like 7 or 8 min longer than it usually takes. Im never in here more than 4 min and I have my food, but lately its been lax. I would give one star but the food tasted ok so the get that, just cook it longer. read more

Being from Hawaii myself, it's nice to see somewhere that serves proper Mac salad. I'm also fond of the curry-- I believe they do a great job on that. read more

This place was always our favorites, but lately the service and environment has been terrible. This used to be a nice environment that made us feel home with the food we grew up eating. The last few times we've been there the food was not satisfying at all & there's a weird sewage smell that won't go away The service was normally good but the young cashier with glasses always has a rude attitude when we get there. I don't know what the problem is but it's always something with my family. I wouldn't recommend this place, it was a good place to eat but now overall the service & food is not authentic Hawaiian. I would give no stars if I could. read more

Ordered the Kalua combo and the pork and chicken came out really good! Pork was moist and full of flavor, not dried out like in other BBQ places. Definitely recommend this place to fill your Hawaiian food cravings. read more

I have good news and bad news about this place: First the Good news: Ono's has pretty good food with huge portions. The prices are fair for all the food they give you, which may be more than you want to eat, or want to pay. I 'd recommend the terriyaki or katsu chicken. Now the bad news: We went here for lunch in first week of July and the place was quite hot, and I don't mean in a good way. I don't know if the owner is trying to save money or the a/c was broken, but it was very uncomfortable. In fact, I'd say it was nicer outside, then inside - which says a lot because it was darn hot out! We asked the clerk if the a/c was busted but she said it was turned on. Poor a/c in July, in Phoenix - no thanks! I won't be back anytime soon. read more

I love the food here. The meat is very juicy. The Mack salad is very tasty. And mmmmm the spam musubi just "broke the mouth" better than L&L. Too bad no more poi. read more

Love you his place. Chicken katsu is the best. A little more expensive then McDonald's but by far more healthy and delicious

For the longest I love Ono Hawaiian bbq and when i shop at walmart I always stop by to order food their and I love it but now they change their menu and added broccoli to the plate traditionally I thought it was just cabbage So it does not have the same taste. I don't mind broccoli some days But I love it more like was. Simple. read more

Michelle and the other young girl working along side her had absolutely no customer service skills. We walked up and they greeted us we started ordering then they informed us they were not taking our order but the person on face time and they pointed to a tablet. Then Michelle said we could go to her register that we had to take 3 steps to the left. So we did but started losing r patience. I asked for the BBQ mix and she said which one all ride, and I said that one with chicken and ribs and she interrupted to name off all the mix names so I would have to identify it by the correct name it I would not get my food. As this was happening I remember she did this to me the last time also. We asked what time they were open until she said tonight 930 when I asked why she rudely said because it's Friday. It was 840, we finished putting in our order and all the chair were stacked the tables or there were people sitting at the tables eating. To make room for us we took down two chairs, she bolted out of the kitchen and said we could not sit there because those tables have already been wiped off. We laughed in misbelief and debated asking for a refund. But didn't want r night to end bad, we decided to not sit and eat since there was no more available seats, we asked for our food to go when it was ready and the girl handed us a bag and walked away. The next customer that came up and asked for a bag the girl proceeded to bad her left overs for her. We were completely offended. Out of 15 years going there this last 1 year has been horrible customer service. We got home and opened our food and we had half portions of meats, I know because this is my favorite place to eat. It was very disappionting and it being my boyfriend's first experience he hates the place... Sad sad day. read more

I'm from hawaii so I'm always looking for a plate lunch place where ever I'm at, I found Ono Hawaiian bbb on baseline in phoenix. I remember ono's in hawaii growing up of course so I went in looked at the menu but I didn't see all what I was looking for. I asked the girl if they had lau lau, her and the other girl next to her looked at me kinda strange and said "what's that" I explained it and one girl says ew! Doesn't sound like something we'd have here, if we haven't heard of it we don't have it. Ok fair enough, I asked about the short ribs and if it's got the kalbi sauce, she said the what sauce? We don't put any sauce on any of our food. Well I said I guess I'll eat elsewhere cause I came to eat hawaiian food and this wasn't. What looked like the mgr standing there looking at us never gave me an explanation of any kind. This is Ono hawaiian bbb and is not anything like hawaiian food. read more

Was really good. I like the Katsu sauce. The macaroni salad is great. The portions were pretty good, you get your monies worth.

I love their kalua pork and the macaroni salad. I am a big fan of this place and I will definitely keep coming back here!

First off, I like the food. I've never had a bad experience with the food. I usually get the same thing. The white fish with rice and the mac n cheese and it's always delicious. As far as the service, it could be better. I recently had a bad service experience. I had printed a coupon off of my Verizon site. I redeemed points through them and I chose a coupon to this place. I stopped in to order my meal. I handed the coupon to the cashier and she said she had to get manager to look at it. Manager came and he looks at it and says it's not valid and can't accept it. I told him to look at it again. It clearly said it was valid at this location. He said he's never seen on. So just because he didn't see one before and didn't know what to do with it, he was refusing it. I told him he needed to figure it out because it was valid and it was my points I used already and I wanted it honored. He went to the side to call someone. I waited about 10-15 min. He comes back and then says he can accept it. Overall I spent 30 minutes in there waiting for my food when it should have only taken 5-10 minutes. He didn't even do anything to go above and beyond to turn my experience around which makes me feel like business is not really appreciated there. More than likely, I won't be returning to this location. read more

My rice was so soggy and mushy. After we ate we felt sick to our stomach. Dont recommend this place.

hi everyone i was a well know customer of this restaurant until this incident happen. after arguing and debating with the store supervisor i was able to take my food back.. i informed the district office of this incident and this is all they could reply back. first of all, we would like to apologize again forthe incident. as a token of apology, we are giving you two (2) free plate lunch of customerchoice, exclude family meal and catering items. valid only atono hawaiian bbq at thomas rd, phoenix, az. i was really disapointed in the way they handled this case. and they still expect the costumer to return to the location where i was fed the discusting food. if there is someone out there that has any suggestions on what i should do please message me!!! read more