Had an appointment from 8-10am. Was told at 5min before 10am, that technician would arrive between 11-11:30am. Canceled the appointment and service contract with Orkin at that point. read more

It would be 0 stars if possible. We had a rodent issue. They were getting into the house so of course we needed immediate assistance. Guy comes out and says we need some holes sealed up. Puts traps out etc. He quotes me $1200 so I of course say yes just get it done right away. They had no available appointment for a week. I get the name of his boss and leave 2 messages trying to get a sooner appt. No return call. A week later after trapping a couple rodents ourselves the guy shows up to seal holes. I ask if they have a senior discount. He says no. Really? Its $1200 no matter how many holes they are sealing. Big rip off but we needed it done. I've used terminex in the past and they were just as bad. Why is it so hard to find honest companies willing to do their job!! So very disappointed. Nice service tech. Too bad he works for a dishonest company. read more

A total rip off company with quotes 9,000 to 14,000!! Hired a local company and they charged $ 315.00 for the entire job! Mouse traps placed, no damage or living mice in the attic!! Pleaase get a second honest opinion before agreeing to this company crazy quotes!!! read more

We got everything down next to the crawlspace because they were supposed to have come between 2 and 4 today. I called at 4:00 to ask where they were. Even though a tech was assigned, Derek, we did not get on the schedule. No wonder they have such crappy reviews. Here's another one. At least we hadn't hired them! No stars is not an option. Too bad. read more

This isn't a review on the pest control but on the customer service I called for a free quote and the lady was kinda rude off the bat but not it way that would make me wanna leave this review right away but she gave me the prices which weren't bad but I was told to look at multiple just so we can compare and when I told her that she just got a major attitude Like I disrespected Orkin for saying that just because I wasn't sure I wanted to go threw with Orkin I wish I got her name but she didn't state it during the call read more

Orkin came out the first few times and was great but after a few months was it was horrible. They take your money with no problem and drop off the face of the earth. They make appointments don't show up. Bill you when they don't show up. The customer service sucks. The right hand doesn't know what the left hand is doing. I don't know if it's the idiots answering the phones or the flakes they send out who give you a ton of traps and tell you to put them out. They tell you I'll be back next week. So not only do we still have a rat problem but once again we have to follow up with them to find out where the flake field guy is since once again he didn't come back. I would rate them zero stars but you have to put at least one.. I won't recommend Orkin. They aren't worth the cost since we still have the problem. read more

I really wish I could write KB's review since we had called on the same day and had very similar situations. The Friday before labor day, wasps were surrounding our house and hanging outside of our doors, windows, everywhere basically. We had to run in and out to avoid them coming in. My husband had a long work week up ahead and we have a one year old, so we called Orkin being that it was right before Labor Day weekend. They said they would show up the next morning at 8 to remove the nest. I was so happy and relieved. Well, 8 rolled around to 9 and nobody came. We called, and they told us to be patient because it's a 2 hour window. Fair enough. Eleven comes around so we call again and they can't get a hold of the person assigned to us. He finally comes at 12:30 because they had actually forgotten about us (or the worker did not check his schedule that morning). He arrives and asks what the issue is. We reiterate everything we had said on the phone. He doesn't have the proper equipment so he has to go back and get it. By the time he is back, it is past 1 and he suggests just spraying for now to contain them because removing the nest won't do much good when they're not around. Fair enough. He said he wouldn't be back Tuesday at 5-6am to get the nest. Tuesday comes around and nobody shows up all day. We get no phone call. We eventually called to cancel and my husband ordered a bee suit to spray everything himself. What a complete waste of time! By the way, we called the call center a week ago to cancel everything and explain what happened. They said they would remove the charges and that somebody would be in contact with us to discuss the issue within two days. Nobody has called yet. Save your time and go somewhere else. read more

This company is ridiculous. I got hung up on by man who answered because I would not give him my last name when I called trying to get information. I called back which was 510 340 3958, and a woman answered and I asked where they are at and she said I called a call center in Atlanta. So who ever that jack a** who was working this morning is needs to get another job and learn how to not lose a customer. Because of him, I will never do business with ORKIN. Bye. read more

Just goes to show the experience isn't the same every time. Thank Goddess the same technician didn't come out. My tenants called this company. I wouldn't have given them a second chance. This time actually got great service. Couldn't find anyone to spray the property quickly for fleas because it was a weekend. They were able to come quick. The price was reasonable and service got the job done. Because of the original experience I won't call them back still but wanted to be an honest yelper and cover all aspects of interactions with the company. read more

DO NOT COME HERE!!!! A technician came out named Pram and told me I had bed bugs. I had covers on my box spring and mattress and he didn't even take them off to inspect it. I even collected a bag of the bugs which he took and said they were bed bugs. He pushed a heat treatment on me for 3K and I nervously scheduled it. SCAM! I had another company come out who verified I don't have bed bugs at all. I cancelled the appointment and am so happy I didn't get ripped off by Orkin. Thanks for nothing. read more

My mom made an appointment with the Huntsville Arkansas one for a free quote. They said he would come between 2 and 4pm today. He was a no show. He made a lot of excuses but I don't believe any of them. Claims he will show up tomorrow. I'm not holding my breath. read more

Everyone I have spoken with at Orkin has been very nice and helpful and I really like our service technician, but, we have had an ongoing ant issue in our townhouse for several weeks. I called Orkin twice to come out and spray. I was expecting a better "investigation" on where the ants were coming from. The guy just came in, sprayed around the baseboards and out front then left. A couple of hours later the ants showed up in a new place. I started walking around the entire unit and found a trail of ants going up the side of the house where our bedroom wall is. I sprayed and discovered a huge ant colony under the dirt. Since I sprayed there have been no more ants. This should have been discovered by Orkin and not me. read more

I called Orkin regarding some menacing wood bugs in my home and furniture. The phone rep described that they could provide solutions to the pest concerns, and I scheduled an appointment. Had the rep visit the house but he didn't seem to offer much confidence in his knowledge of the pests. He did want to offer the yearly plan for spot treatment but I needed to know if that doesn't take care of it what are the next steps/options. This rep gave no indication on what to do or how they could do it. He said he would have to consult his manager and call me by the end of the day. I don't receive any call back and I called and was directed to a national call center never being able to speak to any pest professionals. Each time I'd call they said they would send a message to the local office and act like I never called before. In my view, very unprofessional and no customer service focus at all. This is a terrible first impression and leaves me with "no confidence" in their ability to provide any pest control solutions. read more

Do not make scheduled appts with Orkin they will be 2hrs late. When they do come out they don't do much at all because ants are still coming into my house! read more

If u like high pressure sales and someone who gets upset when u don't commit to using their services this is the company for you! If I could, I would give zero stars. The inspector who came to my house was so rude, that I ended up contacting another company. Turns out I don't have termites! ORKIN wanted to charge me $1500 for something I didn't even have. read more

BEWARE! If you try to cancel they keep billing. They reused a check using an electronic withdraw 3rd party (Rollins) company without my approval. I am amazed this location is still in business. read more

We have been using the service hoping that they took care of our house. We started the remodeling our house and found so many rodents and they were never clean everything up. We called the customer service and they were so terrible service. We ended up picking the trap with old rodents on by ourselves. I called them to cancel today and customer service even don't care and told me that they cannot cancel and the branch manager will call later if I want to cancel. What kind of service is this??? Never again! read more

This company is absolutely horrible. Do not hire them to do any work. We had a flea problem, they charged us 250 just pretty much to spray raid. They didn't cover all the areas and sent a really old guy to do the job. When we asked to cover certain he would argue. I can't say enough how AWFUL this company is, a total rip off!!! I am so angry and disappointed about there service. They absolutely did nothing to fix the problem or even treat it. read more

I called Orkin plus two other companies for my free annual termite inspection. This is the first time I used Orkin and I have to agree with many reviews. Derrick Nesbitt came and welcomed himself into our backyard opening the side gates WITHOUT EVEN KNOCKING OR INTRODUCING HIMSELF and started measuring my place. After measuring the place and without any inspection done, he started quoting me for the treatment and began selling their products. Called himself an inspector when all he did is salestalk - more like scaring homeowners to sign up and lock into a contract than educating them. He mentioned that he has trained eyes to know my house has termites just by looking. What he didn't know is that he is our third visit, and the two other mentioned no termites presence found so no work is needed. These are inspectors who came in their scrubs, checked the house, basement, foundation, garage, windows, deck, crawl space, and yard. Very different from the other termite company that came through the years. Note that I am on top of my annual inspection, and list two or three companies for opinions and never met a person as unprofessional as this guy. Check other Yelp reviews from different homeowners about Derrick Nesbitt. I hoped I read it before scheduling an appointment. read more

Wow, they are amazing, they eliminated all pests and yes they are the Worlds best, tried a dozen pest controls before trying them. Now in the beginning there process looks simple but try not to distract them or interfere just let them do there job, my family was like there over here and there over there etc. After 2 or 3 weeks you will see a big difference, after 3 weeks to 5 weeks pest are gone, gone, gone roaches etc. Our guy was Jose Preciado, your lucky if you can get him, my sister gave him such a hard time over the phone thinking that the job could not be done, well the job is done he eliminated all pests in our household. read more

I called Orkin because I had a Gnat problem and they assured me that they could take care of it, so I made an appointment for the following day. The representative came out, he happened to be the manager, Ken. I told him of my problem and he was incredibly honest with me and did not want to sell me anything that I did not need, which in this case was a year long contract. He said my insect problem would resolve itself in a few days with the "home remedy" I was doing and that once they were gone they would not return, as I had removed the source already. I cannot express enough how much I appreciate this honesty, it saved me money that would have been unnecessarily spent. If I ever have a real bug problem in the future, I would definitely call Orkin again with confidence. Thank you! read more

Stay Away! Save your money and hire a company that knows what they are doing. Let me start by saying we had rats in our attic. Orkin came and did the initial rat "inspection and proofing" but refused to go into the crawl space or the attic except for laying a few traps right next to the entrance (even though I specifically requested someone to inspect the attic and the manager guaranteed they would.) They caught one rat and then basically disappeared until I called the office to complain. Then the inspector and technician came back again, filled one more hole in the roof (that I had initially spotted myself) and left. I emailed the manager 3 times to let them know I was still hearing rodents in the attic and never heard back from them. Radio silence. In the end I cancelled my contract. read more

Moved into town and had the change of service location. However despite my multiple calls and setting appointments, no one has come over yet and not even a followup. read more

If I had read the reviews, I would have never hired Orkin. My experience was the same as the other reviews. On 7/20/20, I called the 855 number to get a free quote, they said someone would call me right back. Just minutes later, Jessie ( I find out later he is the manager) from the Burlingame Ca office called me back. I told him for sure I have at least one rat under the house. He quoted me a one time visit was $270 to catch and remove rodents. I asked about repairing entry areas, he said that it is not included, that is an extra $125. My appointment was set for, 7/21, at 10 a.m. and I'm in it for $395. Sam showed up at 8:45 a.m. (not 10) and he won't get started until I paid the $395. I asked how do I pay that, we have no idea if they are going to repair entry areas for $125. He said that is not included, $395 just to trap and remove, but he would take a look. I gave him a check for $395 and he didn't work more than 15 minutes, said he didn't see any entry points (not sure how that is possible) and he would be back on 7/24, 10 to noon to check the traps. I asked about clean up and AGAIN says it is NOT included. I asked, what would that cost, he said, $200-300. The 24th came and no one showed up. I called at 1:00 p.m. and they said my tech, Sam wasn't at work today. They sent, Jeff. He seemed very nice, worked for a good hour and recovered one rat. He also said he found NO entry points (really, do I get my $125 back). I asked him about clean up, he said that it is not in his job description, he would re-check and give me a price. He checked the crawl space again, called his office and gave me a price of $500. I told him to leave the property. He said that they had no record that I paid the $395. I told him I did pay and he can work it out with Sam the first tech. What is with the a la carte pricing. They are making up pricing as they go? I would have gone with another company. Now I have rat poop and pee under the house! Also feel like because I'm elderly with no male on the property, I was taken advantage of! I will be awaiting a written apology from the main office about accusing me of not paying and my next contact will be with the Better Business Bureau, for their sketchy work practices. read more

This is by far the worst company I've ever dealt with. They are nearly impossible to contact. The primary problem I initially engaged them for was rat control. They were nearly useless, merely setting a few traps, coming by once in a while to remove dead rats and resetting the traps. No effort to seal points of access. No effort to repel them. Nada. They wanted to spray for things like ants. Ants I can deal with myself. I wanted them for RATS. I have been trying for days to terminate their service and cannot reach them, endlessly on hold. The one time someone answered, she said they were having trouble with their computer. I finally contacted my bank and placed an order to refuse any future Orkin charges. There are many, many competitors for this kind of pest control service. My advice is scout around. There are far better choices. read more

I had an appointment on Saturday from 12-2. Guy didn't show up within the window. I called and he said he'd be another hour. I told him I won't wait that long. I called back 20 minutes later and his phone went to voicemail, except he didn't have a voicemail set up. I attempted to call the 800 number and it ran once and went dead. I found the number for the Hayward office and it didn't even ring. I won't use them. I've already contacted another company and am awaiting their response. read more

We called Orkin a few months after we bought our house, and we had so many ants in our backyard they started to move into our house. They actually came out the next day to treat the problem. 1 year later we are still very satisfied with their service. Gene is always friendly, and does a great job when treating our home. We still do find a few ants here and there, but not a huge deal. We would definitely recommend them!! Prices are very reasonable. read more

Orkin was awesome. The rep Long Trinh was really attentive to what needed doing. Gave us discounts and made sure that the gas got turned on when we would arrive back from our trip. He even had timbers that were in the crawl space removed. The ground treatment went smoothly without a hitch and the tenting too. Highly recommend. read more

Sign up for an $825 service on the phone, schedule the appointment, stay home from work.... and.... crickets.... they're a no show! Save your money and use someone else. read more

I called ORKIN because I saw a rat in my house one night and was in a total panic. I called the next morning and Martin Blackburn came out that same day. He found how they were getting into my house and blocked the entry and set traps. The next morning I woke up and found they were trying to get into my garage because their other entryway was blocked so I called him again...Martin again came out that same day blocked the entry and set more traps in my garage. He just left for the 3rd time this week and no more rat activity...he will be back again next week to see how things are going. Martin is very professional and made me feel more at ease explaining the mind of a rat. I can now sleep at night knowing my rat problem is under control. read more

Orkin service rep cause more trouble than they are worth. At a rental property he started talking about some smell. The end result is i have spent over $250 checking for smell that is not there. They don't take any responsibility for it. They show up for their service without informing me even though i have repeatedly told them that i need to know 1/2 hour before so i can be present. I have escalated matter to their senior managers but they don't return calls. Awful! read more

I should have read the reviews here first. I had a yellow jacket hive, to which the technician that came out said he didn't know what to do about and that he'd come back after consulting someone else. He came back the next morning and simply put dust on it. A week later he no-showed, and I called for a new tech because the hive was still active. That technician came out, put down more dust, then no-showed on the follow up he scheduled with me. Every single appointment I had was changed last minute or no-showed. The branch manager was totally unapologetic and has no customer service skills at all. My hive is finally gone, thanks to the friendly neighborhood skunks that dug it up last night. They are more effective, and free. read more

Terrible experience. I called them about a mice problem. The call center gave me a quote and told me everything they would do for me for that amount. This included closing all entry points. When an Orkin representative came to my house, he just put down three bait boxes and charged me $300. I asked him whether he could check the attic, and he said mice were not likely up there. I called the branch manager after the visit and told him that his employee did not close the entry points, as promised by the call center, and he said that the call center people did not know what they were talking about and that they often promised clients services that were not included in the one-time price. Within a month, I heard noise in the attic and called Orkin again. They told me that this could NOT be mice, because I would not be hearing them. They sent someone else to look at my attic, and sure enough, there were mice up there. The new representative came three times to deal with the attic issue, because each time he forgot something--a ladder, bait traps, gloves--and he told me the problem should disappear within a month. I had someone else close the entry points shortly after that. I just found that the mice are still there. read more

been using orkin for over a year now. i tried to reach them 6/24/19 and 6/25/19 and was put on hold several times over 50 mins each time (by the way all the phone numbers you find on the net go directly to the same in-house answering marketers. if you need new service they answer, if you have a question, which i did, your put on hold FOREVER.... I spoke to darrell, sandy and betty because i could not get call backs from messages and when transfered to hold for service. i reached robin through new service and she contacted a supervisor, jackie and i canceled the service, what a disaster... if orkin had they been doing the job quoted and their service was that of which i had the first experienced on month one with david, i would not have canceled. i had called them out a few times because i keep seeing bugs outside on the patio, spider webs on my porch, fences and patios. it was useless.. what am i paying for?? i do not recommend this company.. you may never be able to reach them when needed.. read more

What an asshole company. We called in yesterday for an appointment and they told us that they would be here between 4 PM and 7 PM. They told us to clear out all cabinets, which we did, and to clear out the bathrooms which we also did. We waited. We called them several times in between the waiting period. At 6 PM (when we called) the operator told us they could not locate our technician and didn't know what was going on. She also told us that the technician had till 7 PM to show up and to continue to wait. I took time off of work, my family got ready to go out, and no one showed up! We called again at 6:55 PM and the bitch had the audacity to tell us that our appointment was yesterday (which in that case it still didn't matter because we were at home all day and no one came). But wait, they just told us they were looking for our technician ? Call this monkey in the lie. Due to the level of incompetence of these people, I would never recommend Orkin to my enemy. We demanded a refund and even that is a process! We have to wait until tomorrow and call in to get our money back which then will take anywhere between 48 hours and seven days. What a shitty company. I'm calling TERMINEX, fuck this bullshit.... read more

I am currently an Orkin member, but I can't wait until my contract expires so I can go with another company. I called to schedule an appointment for Orkin to come and spray for ants. The appointment was between 8-11am so I took the day off work. One o'clock comes around and nobody show up or calls. I called them four times asking for status and every time they said the tech will call you back ASAP. The last time I called in asking for a manager to call me back. NOT a single call back from the manager or tech. Horrible service!! read more

I wish I have read yelp reviews before I paid for service. terrible customer service, The technician assigned to my account decided not to show up for his appointments, I rescheduled my appointment 3 times because of no show . I finally had to give up and cancel my service because I cannot pay for a service I am not getting. total disappointment. read more

Derek Nesbitt came out to conduct an inspection on one of our properties on behalf of Orkin. He arrived on time (which has not been my experience with other inspections), he was extremely professional and informative regarding exactly what he was doing. We've long had a termite and pest issue and they were not properly addressed until Derek and Orkin got involved. The report was comprehensive and exactly what was required. Thank you Orkin! I offer my highest recommendation. read more

received a message today from orkin requesting a call back. when i spoke to a representative i was surprised that i have an outstanding balance of $92 for service rendered on Oct 25 which was about 2 weeks after i had cancelled my service. after being on hold for 5 min, i was assured by the operator that the charge would be waived free of charge gee, thank you orkin for the favor!! . they still dont have their stuff together!! avoid at all cost or be left with shady lingering customer service. read more

We had used Orkin in the past for local treatment and thought their work and service was pretty good. We went with them again for a fumigation which was a painful experience. The Orkin man came to do an initial inspection and he was very friendly. But you can tell he was rushing and was talking a mile a minute. Basically, he kept saying we do this X many times a day, we're very experienced, you're going to want this and this and we'll take care of everything no worries. It wasn't until we realized that our fumigation would affect our next door neighbor because we shared a fence, that somebody stated questioning things. Luckily my neighbor started asking questions about safety, schedules and expectations of what will happen. That forced the Orkin man to slow down and explain in greater detail, but he was still trying to barrel through it and get the neighbors to consent and cooperate. When the Orkin man had completed his inspection, he gave a run down of what to expect and went outside to take some final pictures and without even saying goodbye, he was gone. He hadn't even confirmed if I have the time slot confirmed or not. So we followed up on our appointment via email, no response. Finally kept calling Orkin with their 800# and got confirmation. Since it was a fumigation, we needed to be out of the house for a few days. We had already planned a trip out of town to pass those few days and needed a friend to hand the keys over to the team. On the day of the fumigation, we never got a call to let us know when to expect the team to arrive. We kept calling Orkin to find out the team's status and was just told to keep waiting. Finally, after the appointment time, we called again and they told us the team was already there and waiting for the keys. WHAT? Fine, then they did their work and packed their gear up. Again, no confirmation that the work was done or that they had left the keys where we had asked them to. We came home on a weekend and the garage door wouldn't open. I had to break into my own home to open the door because they turned off my garage door. WHY? They told us they would turn off our gas line for safety, but when I went out to turn it back on, the whole meter and line was disconnected. WHAT? Why would you leave my gas line completely disconnected? You only had to turn off the valve, at least have the decency to hook it back up for me. One good thing about Orkin, they have really nice operators at the 800#. Just not the people that actually take your money and do the work. read more