Service is definitely not what it should be, especially on a slow Monday at lunch with only a few patrons. My waitresses seemed to have an attitude from the beginning. Almost like she had better things to do. We ordered a big lunch and asked for plastic utensils. I ordered soup and asked for a plastic spoon, but there was not a single plastic spoon in the entire restaurant so I went outside to get one from my car. So there are no plastic spoons for to go orders either? We also ordered a ribeye steak to be cooked medium. Well it was closer to well done than anything. Reluctantly we sent it back for a replacement, as she already had an attitude. Due to time constraints, we cut into the steak to ensure the correct temperature but then boxed it up immediately to go. She recognized that i was a frequent customer and said so. I put my number for my dine rewards, gave her 18% tip and left and mistakenly left my brand new properly cooked $30 steak. Well realizing the next day what happened, I spoke with the manager to ask for a replacement, I was told well they waited for you to come back and held it for about an hour before they got rid of it. My question is if they knew exactly who I was and had my phone number, would it have been too much to call and let me know? Especially for a regular customer. So now I paid for a steak and obviously mistakenly left it and left her a nice tip and all I get is a "no there is nothing we can do for you!" Very disappointing. I won't be back at this outback anymore. read more

It's a Wednesday night at this Outback and I spent 30 minutes past the estimated time for pick up waiting for our food. I heard a customer in the car next to me saying he had picked up an order earlier and that two items were missing. I checked my order but with several different containers, it was difficult to see everything. When I took the order out at home, loaded mashed potatoes were missing. I called to ask how I could be compensated for the missing item. They agreed to send a gift card for that amount. Then I sat down to eat my salad and started mixing in the dressing and underneath the toppings for the salad noticed some wilted and spotted/rotten lettuce. The picture shows how much I had to remove from the salad to make it edible. For sure don't get takeout from this restaurant. It is likely you're gonna have to send some thing back if you eat there so you might as will be in the dining room. read more

Outback Steakhouse - Nasty old lettuce in the strawberry salad. - Steakhouses Near Me - Jacksonville, Florida

My family and I have eaten at this location on several occasions. Nothing went wrong necessarily but nothing was amazing either. Not that is has to be. The bloomin onions are hit and miss in their quality and the steaks are usually over cooked. The staff has always been friendly and helpful. read more

In short: Food was fantastic, but over priced portions. Dead cockroach found while picking up to go order food next to cash register. Really should be giving this 5 stars, but there are two things that knocks this down for me. This is a new location for Outback on the north side, and they are welcomed to the area. The food was excellent and frankly very surprised because I assumed I would dislike the sandwich I ordered. I got the Filet Focaccia Sandwich that has melted provolone, garlic herb aioli, on toasted bread. Served with a side of au jus for dipping. This cost me $10.99 at the time and from this location. The sandwich is amazingly good and the filet mignon meat is incredible. See the picture i submitted for it. I also added a bowl of white bean sausage soup to my order which was like another dollar added to my meal. A cup of soup is free as a side substitute if you want. My first problem with this is the price for my meal. If you look at my pictures you can clearly see the little amount you get for a nearly 13 dollar dinner after tax. This is just crazy expensive for barely any food. The sandwich while the meat was amazing doesn't come with that much on it, and the bowl of soup is basically a slightly oversized cup. I also actually ordered a bowl of potato soup first, but they called me to tell me that they were out of it and I'd have to substitute another soup for it. Which is why I ordered the white bean sausage. It was alright, but I'd bet their potato soup is way better. The 2nd issue I have with this place was when I went to pick my food up. I had placed an online to go order by the way. I went into the little to go office they have on the side of the building. While paying for my food the cashier lady suddenly goes "OMG EEWW where did that come from?"... I look over and there is a massive thumb size cockroach rolled over dead just chilling about a foot from the register. We all know where there is one there is hundreds more. I was seriously contemplating even eating my meal because all I could think about was back where they cook tons of these cockroaches are crawling around the kitchen. The cashier brushed it on the floor and under the desk... Ugh OK. read more

Outback Steakhouse - Filet Focaccia Sandwich (to go order) - Melted provolone, garlic herb aioli on toasted bread. Served w/a side of au jus $10.99 - Steakhouses Near Me - Jacksonville, Florida

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Can't say much about the food because we never sat down. Empty restaurant.. 15-20 min wait.. so we waited.. and waited.. and waited. Walked next door to Carrabas, got right in and had drinks and bread before our table was even ready at Outback (46 minutes later) Just tell people you are having staffing issues!!! Won't be back.. I don't have time for that! read more

Had the Steak and lobster. Service was very good. Steak was done as requested lobster was cooked fine as well as the vegetables. Only issue was onion peddles were a little over done read more

Husband and I wanted to try a new restaurant. We were seated right away and got our drinks fairly quickly. However that was about the only good things that happened. After that it took a while for us to be able to order any appetizers and even longer to order our meals. Once we order it took close to 45 minutes to get our meals. I had order an 8 ounce steak but received a 6 ounce steak. When I had asked why the steak seemed smaller the waitress left to go get a manager. The manager came to our table and told me that because it was 8 ounces before it cooked it just shrunk. I was pretty satisfied with that answer and started to cut it up. I usually like my steak medium well (call me what you want but i like my food less pink). The steak was still pretty raw in the middle for medium well. I decided to try to eat it anyway and it was the worst thing I have ever eaten. It was burnt and almost crispy on the outside and raw on the inside. I was so disappointed. I mentioned it to the server that is was like this and they took it back. Told me a manager was going to come back to talk with us because that was the process and such. We waited and no one came. I decided I needed to go to the restroom and this random child followed me into the restroom. Kept knocking on my stall and followed me out almost all the way to my table. I mentioned to another staff member that I thought that the child might be lost or something because they were following me around. They said ok and didn't do anything about it and the child continued to walk from table to table after seeing me talk with the staff. When I got back to my table I found out that the manager never came by. My husband had just finished paying and we about ran out of there. Never again Outback. This was my and last impression. read more

This is a high quality, 5 star restaurant serving cuts of beef that will surprise. But be prepared to pay, I think the price point on yelp is understated. While the meal is well worth the price, I may not have stopped had I known more about the menu. read more

I'm pretty sure you guys were being racist. Through out the whole place, all colored customers were put in the back corner. I was with my friends and received poor service, we got ignored, our waitress barely even checked in on us, forgot our food and my food was under cooked! How do you under cook chicken! read more

Ordered food to pick up on my way home after a late work shift. A 15 oz ribeye, and some extra sides for my boyfriend and I to share. Got all the way home and was dissapointed to find we didnt have any condiments, and our "loaded" baked potato was sadly just a potato wrapped in foil, cold in the middle, with no toppings. At least we had our steak and other sides right? Wrong. Steak was ordered medium rare, but came completely raw! Our mashed potatoes were cold, and cheese brocoli smelled repulsive and just looked completely unappetizing. My boyfriend called to complain, and we were offered a $30 credit for our $40 worth of food. We declined, and just took a refund, but sadly won't be returning to what was once one of our favorite date night outings. read more

Outback Steakhouse - "Medium Rare" 15oz sirloin - Steakhouses Near Me - Jacksonville, Florida

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This particular Outback was the best Outback I've been to for a while. So many have slipped from their good days. But this one served large coconut shrimp, perfectly prepared and cooked. A generous portion of fried Mushrooms which were spot on. My Ribeye was perfectly cooked and not over seasoned as is typical at Outbacks. I wish this was my local Outback. read more

Went to Outback for our anniversary. The floors are always oily so that was nothing new. They led us to a table that was sticky from tea I think. The menus stuck to the table. Had to ask someone to wipe the table. It wasn't very busy but the waitress was also working the bar. The manager would occasionally walk by and never spoke to anyone at the tables. He seemed comatose. Didn't get any small pates for our bread. Salads took forever to come. When I asked the waitress about it- she gave me a look like "how dare you ask that?" They still didn't come. Hubby asked comatose manager about the salads...finally after another 6 minutes...they came. One of my tomatoes was rotten (black on the top-yuck). After another 25 minutes and no food...the waitress was acting like a child and had a major attitude. At this point we lost our appetites and decided to leave. Told comatose manager that we wanted to pay for bread and salads and he said...well I am not going to MAKE you pay for them. I said MAKE? I just offered to pay and he then apolgized for using that work and said no need to pay. I almost threw a $20 bill down but at this point I just said. We will NEVER be back. read more

Me and my husband just arrived to Jacksonville after 15 hours on the road. We order to pick up from this place. I order an onion soup. To my surprise they do not include a spoon. So now I'm trying to have my onion soup with a fork. My husband orders a burger and they do not include even ketchup. These are very simple things to do. Disappointed. read more

Rockin' spot overall! Great place to go be it day or night! Or even if you wanna call ahead for a to-go order. They got you! Friendly staff...Also in the heart of a great shopping area in River City Market place! So stop in- you won't regret it! read more

Food was okay. Service was okay except for all of our salads appetizers and dinners showed up at almost the same time. Remembering why we quit coming here. Never again !!! read more

Wow, I've been coming here for three years. This is most likely our last. Bread has to be requested now! 30 minutes until our salads came out! Coming up 45 minutes and no steaks yet. Oh and by the way the next booth had dinner before our salads came out. We were seated before them. Very disappointed and still waiting! read more

Outback isn't like it used to be. The service is slow and quality of food has gone down.

We stopped here on our road trip home after seeing a billboard, we were craving salads (with meat). The service was friendly and prompt and they were generous with the bread. My husband and I ordered steak salads and thought they were very tasty with a good presentation. However, my parents ordered the grilled chicken Cobb Salad and were disappointed on the lack of colorful vegetables that seemed to be advertised in the menu, they even forgot to put the eggs on the salad! Also, both my parents had to ask for more Salad dressing. I would come back here but I wouldn't get that Cobb Salad. read more

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Is it an industry standard to return undercooked food to the grill after it's been to the dining room and partially eaten by the customer? Outback says yes - they return eaten food to the grill all the time and the grill temp kills "most" of the bacteria! "Just throw it back on the Barbie, mate!" read more

My family went to this location around 6-6:30 PM. It was a not very busy and we were sat immediately as we walked in. A person I was there with put his arms on the table while looking at the menu and got sticky barbecue sauce on his arms. That aside, we sat for 15 minutes... nobody came to our table. There was no, "please hold on a minute" or "we'll be right with you." A couple came in after us got their orders taken and their drinks to their table before anybody even spoke to us. As we walked out, we expressed that we were not waited on at all and whoever was standing at the counter said that she would serve us now. A person I was with said, "She's already mad... so we are going to leave. Thank you though." She said she understood and said if we came back, she would serve us herself. Though we appreciate the gesture, I'm not sure we'll be back after that. read more

Been to this restaurant three times. All three times there was a problem. Some of it is slow waiters or those waiters who are overburdened. Many times the problem is getting the correct order in a timely manner to enjoy the meal with the rest of the table. I've always heard never send an order back for a redo. The mysterious people in the back do not like rejection. Best to ask the waitress (if available) to get manager and ask for a reduction. I now go to Orange Park on Wells Road location. Yeah a little drive but so much worth the effort. Never had a bad experience. And those waiters will tell you the ones at River City do not like working there. Anecdotal I know. But not surprised. Take the extra time and go to the Orange Park location. I think you'll like it much better. And be sure to let them know why you're there at their location. Word gets around and back to management. Maybe someday there will be a "renovation" of this one where the entire management is replaced. But oh no, it's a franchise. The other way they'll notice a problem is the profit flow dries up. If your order isn't right don't just accept it. Demand it. If they can't or won't then just leave and never go back. read more

The food is so bad. The service is awful. This place is piece of work. Don't go there they are terrible. Was waiting for waitress for more than 20 minutes when place was almost empty. Awful awful awful. Rude stuff. read more

Outback Steakhouse - Bad - Steakhouses Near Me - Jacksonville, Florida

I get the urge for a blooming onion every now again. My husband suggested we have lunch here last Sunday (because I had mentioned I wanted an onion 15x). Everything was great but the price was a bit ridiculous for lunch. We spent $40 for 2 lunch meals and an onion (we had waters). I must say the service and food were awesome...just wish the prices were better for lunch options. read more

Outback Steakhouse - Blooming Onion with spicy sauce! - Steakhouses Near Me - Jacksonville, Florida

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My Daughter & I ate at the North side/River city Outback restaurant in Jacksonville, FL on 8/4/2022. We experience a very unpleasant problem, both of our entrees had hair in the food. Mine was in the mash potatoes and hers was in the steak sandwich. We spoke with the manger "Mickey" and she went back to the kitchen to investigate. Mickey came back and said "it is not hair it is from the grill brush". We were both taken a back by this comment and did not agree with her. When was the last time anyone grilled mashed potatoes??? Also, if this was true grill brushes are not digestible which could have perforation in the stomach or other organs, resulting in severe complications, my Daughter is a Nurse and that is what she told me. While my Daughter was exiting the bathroom she ran into Mickey and she said "You can use the toothpick in your mouth to pick out the grill brush stuff". Not funny at all, very disrespectful and appalling. Mickey definitely needs some sensitivity training or a manager training class. We will not be eating at the River city Outback in the future. read more

I have ordered curbside pick up twice and both times the order was incorrect. The first time we didn't get what we ordered they had replaced one steak Type with another. Today I ordered and got home and was missing two items. How hard is it to put a Togo order together?? Save your time and go to Logan's or Lonestar that are in the same area. read more

Great service Great food Wait staff was attentive Manager made his rounds This is my go to place for steak in the area. read more

We've been coming since this location opened..the food is always very good, but the service is hit & miss. Sometimes very attentive, or like today, we only saw the server when they dropped drinks/food off.This location always seems busy so there is typically a wait for food also.That has happened every time we've came. But the food is great and im glad they opened one over here. read more

Outback Steakhouse - Hearts of Gold Mahi - Steakhouses Near Me - Jacksonville, Florida

Service was very good we came around 4 and it was not busy so we were pleased. Food was average we didn't order anything special just a burger and chicken sandwich. read more

Not even worthy of one star. Manager was very rude and we waited 30 mins for our drinks, with no refills. Also had to wait 30 min past our reservation. read more

Skip the bar due to rude service... never been so disrespected because I moved chairs to accommodate to our party at the bar. Very disappointed... Side note two bartenders were working the bar. read more

In town for business and due to lack of options thought Outback would be a "safe" choice. Restroom was disgusting. Not only was there no paper towels, but both urinals were almost overflowing, there was no latch on the stall and there were large chunks of food and dirt all over the bathroom. It was bad for gas station standards. If the bathroom was this bad, would the kitchen be any cleaner? Didn't take any chances and left. read more

Not my choice for steakhouse but Marah our waiter did an awesome job! Our food was excellent! Will definitely return especially if Marah is our waitress! read more

What a dissapointment... Our food was mediocre at best. Salad was like a fast food salad...horrible. We won't be back....

Good service, good food. Fresh & flavorful. Shared the bloomin onion. The potato soup was flavorful. Server was sweet but new. Had to wait on spoons to eat our soup. read more

I waited at my table for almost 10 minutes before a wait person approached, she was not mine but nice enough to stop and ask if anyone had been by and apologized for the wait. Meanwhile my hunger is growing like a weed. She returns to tell me who my waitress is and that she gave her my order. Three-four minutes still go by and no waitress. Finally "B" comes by and brings my drinks. A few later the salad, which was a wedge and someone put a little balsamic dressing on it and then the blue cheese over that, ugh. My Alice Springs chicken and shrimp arrives and the chicken is smaller than a deck of cards, the shrimp is a bit over cooked. I'm not sure what was going on because it was 7p went I got here and it was not very busy. The wine is good as well as the chicken. Service, not so good. 10/10/17 Madeline reached out concerning my review. Thank you for that unexpected contact. I revisited Outback and the service was good and did too. Most importantly thank you Madeline for contacting me. It was greatly appreciated. read more

My family and I have visited this place many times and went for my wife's birthday on May 21st. Anyway, a VERY long story- which I emailed the corporate office about 3 weeks ago and have not heard back- except for the typical (offer emails) which are useless based on my experience. Will not go back unless I hear something from Outback other than Free Bloomin' Onion day or $4 off an entree. Very disappointed with a lack of response to what happened. Contact me through the email I provided you... read more

Cathy at bar: great service: fast efficient: Food as always is excellent. Whether it's steak, chicken or seafood: you will be happy with your choice. read more

Well we haven't been to Outback in a while due to the previous two visitts with poor service. Today is my birthday and someone gave me a gift card to outback so we loaded up the family and headed out. First of all we waited forever to be seated and when they finally called us they took my family of 4 to a table with 2 chairs. We stood there awkwardly for what seemed like a couple of minutes as they searched the restaurant for 2 more chairs. Well finally seated my wife and I both ordered a 4 course meal. Well when the main course, course 3, came out before the first two we figured out they forgot the first two courses of both of our meals. Oh it gets better, they also forgot the lower bun of my daughters cheese burger. We asked to speak with the manager and she took my daughters meal off thee bill which was still over $50. Our server then brought us some boxes and YES forgot the 4th course,dessert, of our four course meal. Not sure how you forget 3 out of 4 courses on someone's meal let alone two peoples meals at the same table but it apparently can be done. read more

We love Outback anywhere we go. Steak wasn't on point with Med-rare but the staff exceeded service expectations. Houston in the bar was on point with refills and exceeded Outback standards. Cory in the kitchen / management is the bomb. Way to go service professionals! You make this place awesome! read more

The Outback has been devolveing over the last few years, tonight was a prime example. The salads are the worse in the industry...The lettuce is always 'wet' lacks crunch & last night the lettuce was mostly brown....Outback should review refrig temp to prevent over wilting...Dressings usually taste watery. The manager was called & he offered another salad, but I declined, what's the point? Steamed brocoli was the replacement. I ordered the petite filet Minion for $21.99, after two bites I found the 'Filet' nothing but silver skin, not at all edible. Again the manager was called and my meal was replaced...My second steak was better, But by then I had lost my appetite & the idea of a good steak dinner totally gone...The menu has changed, the lamb choice has been eliminated..Too bad... It will be awhile before I go back to Outback, Longhorn & Texas Roadhouse will be my choices....The manager was accomodating but the night was ruined...Very sorry I lost a Dine-In reward on this meal, without my approval...Buh Bye Outback! read more