I saw a Lexus RX 350 F sport online and called to make an appointment to see it the next day. My…read moreappointment was at 10:00, and both Ray (the salesman) and I were running late due to bad weather. Ray called to let me know he was behind, which I really appreciated--it showed he was considerate of my time. The transaction itself went extremely smoothly. After bringing the car home, I noticed a nick in the windshield. I called them, and Omid (salesman/finance guy/owner) told me to bring it back the next day. He had someone there to fix it just like he promised. They also gave me great advice about the extended warranty without being pushy at all. Honestly, they didn't have that typical "used car dealership" feel--they were straightforward, professional, and treated me more like a friend than a customer. I would 100% recommend this place. Their inventory is high-end, and the customer service is great

Marin imports is a great place to purchase a car. We started our process over the phone and when we…read morearrived Ray had most of the paperwork ready for my husband and I. Ray greeted us with a smile and professionalism. Mr Don works with you financially and the experience is positive no matter how you come in you leave happy.. Thank you

If you want a car that has an engine that nearly fell out the bottom of the car a month and a half…read moreafter you bought it go to this guy! My brother just bought a Mercedes from him. He was told that the car was just checked out and it'll be driving fine for thousands of miles without requiring an oil change or check up.. the only defense of the circumstances is that my brother did not immediately have the car checked out prior to purchase. I forced him to take it to AAA and they told us that the engine and the transmission mounts were completely shattered, and the engine could literally wobble out out of the car and that this damage had been there for years. Now he wants my brother to pay $500 to have it repaired. Yes this guy is serious and he doesn't realize that his car dealership days are at an end. He just doesn't know it yet.

I just bought suv today with extended warranty. The owner…read moreand his wife very nice and honest people.

Great experience with Direct Sales and Lease!!! Mike is so incredibly professional, fair, honest…read moreand knowledgeable that I've bought 3 cars from him in the past 3 months for my daughter and my grandkids. My husband bought his Escalade V and my Lexus LS500 from him last year as well. Now we're in the market for two more cars. Look no further, he's simply the BEST. FYI, I personally asked him off the two nasty reviews I saw here today and learned they were actually for a different company with the same name in the South Bay!!!! So it's too bad that Yelp can't clarify this. Looking for a car!?! Go get one from Mike.

Knowledgeable, professional, Great Prices, I would recommend using Mike and his staff for any type…read moreof vehicle purchase. I have had great experiences over 10 years, and multiple purchases.

Hats off to Kyle Reid and Michael Peter at Marin Luxury Cars. One of the smoothest car purchases…read moreever, and I've been behind the wheel for (gasp) 40 years at this point. I picked up a fantastic CPO 2025 Land Rover Defender, as tricked out a car as I've ever owned. The bonus is that I'll put those 'tricks' to regular use, so the vehicle will be eminently practical. Kyle was knowledgeable, detail oriented, and paid attention to what my needs were. My purchase was handled almost completely online as I lived 300 miles away. Very low pressure sales approach, and the same for Michael. He (Michael) 'got' what I was looking for in the car and my purchase experience with Marin Luxury Cars, and made sure the service techs prepped the car perfectly before it was shipped to where I live. I did my research before engaging this dealership in the first place, and I know concretely I received a fair price for what I was after. If you need a similar experience for a JLR product in NorCal, this is the place to go. I'm convinced this is how they treat everyone, and not just a one-off experience where I got lucky.

professional and very friendly from the first phone call to the final handshake. I'd definitely use…read moreMarin Luxury Cars again. thanks Kyle!

BEST CAR AND SALES/FINANCE TEAM EVER!!!!!! Everything was so seamless, stress-free and thoughtful -…read moreI was waiting for the other shoe to drop and it never came. Tsoai genuinely works with you on price and putting you in your dream car, and Choy in the finance office walks you through everything so you clearly understand everything you're signing and how you can protect you and your car. I'm genuinely so happy the car I wanted to buy happened to be here - because they really made the experience what it should be - an exciting life moment. Also props to the bell I love a good bell ring. I will never buy a ford anywhere else in California.

The guys at Marin County Ford went above and beyond to make my truck buying experience an absolute…read morejoy. Soey, Jeremy, and Derrell walked me through an amazing experience.. no pressure, and very knowledgeable... im thankful for them! Highly recommended. Going back in 5 years for my next truck.

BUYERS BEWARE: Scammed at Marin Mazda then harassed by manager!…read more We regretfully purchased our car with Marin Mazda located at 807 Francisco Blvd. East, San Rafael, CA 94901 and unfortunately made the poor decision to spend over 50,000 at this location which ended up scamming us in the end. We purchased a refundable Vehicle service contract (warranty) for $6,850. We immediately contacted the sales representative Sigmund and finance representative Ahmed along with Rami specifying that we would cancel the warranty within the 30 days according to the terms agreement. After we did this we followed up multiple times with Sigmund and Ahmed. Sigmund replied (via phone calls and text messages) saying that it has been canceled and that we would be receiving our full refund $6850. We did NOT receive our refund. We contacted him again and he said he was busy but would send out the check in the mail. We never received the check in the mail. We saw a pattern of him promising that he mailed the check every time via text but in reality the check was never mailed to us. We followed up every week, but then weeks turned into months & they stopped taking our calls and we began to be harassed on the phone when we did call to get our refund. We opened an inquiry with the general manager Mohammad Khan who stated that he would check in on why the refund had not been issued and that he would speak directly with Sigmund. We never received an update from Mohammad even after calling his cell phone & leaving voicemails. No follow up was given and weeks passed. Mohammad does not meet the competency or professional level to be a manager as he is harassing and yelling at customers. We continued to call only to be disregarded, hung up on and harassed. Last week Mohammad abrasively yelled at us saying that Sigmund never cancelled the warranty to begin with and that he's not sure of the reason why Sigmund didn't do it. He further told us to stop calling the dealership. It has been 8 months since we have been trying to get our refund back only to be subjected to harassment hung up on yelled at just to find that the warranty was NEVER originally canceled by Sigmund 8 months ago. When we questioned this and expressed our concerns Mohammad began yelling at us and saying he didn't know why Sigmund did didn't cancel it 8 months ago and he didn't have any answers as to why the cancellation did not occur. He provided no solution or apology. We asked Mohammed for his superiors contact information as we felt threatened at this point. Mohammad further harassed us by continuing to yell and threaten us clearly saying that we were to never call the dealership or his cell phone ever again and that he was the superior. The level of disrespect, dishonesty, incompetence and harassment that we have been subjected to from Marin Mazda dealership has been astounding. No one should ever have to do that after spending their hard earned money only to be treated this way.

The used car gimmick here is $1500 for useless add ons like nitrogen in your tires. Still slightly…read morebetter value than others we considered but factor this in before you go.

I recently set out on what felt like a daunting mission: finding the perfect manual transmission…read moretruck for my husband as a complete surprise. Having never navigated the car-buying process alone--without my dad or husband's guidance--I visited and contacted numerous dealerships. From the very first interaction, it was clear this one stood head and shoulders above the rest. Their professionalism, warmth, and genuine commitment to customer happiness made what could have been stressful feel seamless and joyful. Hugh in sales deserves every bit of praise I can offer. He was extraordinarily patient as I walked him through my vision for this surprise gift, answering every question with clarity and never once making me feel like a novice. What truly set him apart was how far he went to ensure the moment would be perfect. He personally drove the truck to a friend's house and arrived with a huge red bow tied on the hood--turning a simple delivery into something magical. His thoughtfulness and "above-and-beyond" spirit made the entire surprise a resounding success, and I will never forget that kindness. Mike, the manager, brought the same level of positive energy and efficiency. Friendly and solution-oriented, he quickly coordinated all the custom upgrades I wanted, making sure every detail aligned with my husband's tastes and our family's needs. In finance, Josh was equally impressive. He explained every option with honesty and patience, never rushing me and always prioritizing what we truly needed rather than what might look best on paper. His knowledge and straightforward approach gave me complete confidence in my decisions. This dealership isn't just about selling vehicles--it's about creating meaningful experiences and building trust. In a world where car buying can often feel transactional, their team made it personal, caring, and even fun. I left feeling genuinely cared for, and my husband's reaction when he saw his truck made every moment worth it. If you're looking for a truck (or any vehicle) and want to work with people who truly listen and go the extra mile, I cannot recommend this dealership highly enough. Five stars, without hesitation. Thank you, Hugh, Mike, Josh, and the entire team--you've earned a customer for life!

This Toyota used to be okay but something happened in the last year. I tried to schedule an…read moreappointment to take my car in for servicing and it was ridiculously difficult. I left multiple voicemails and nobody got back. Finally, I got someone on the phone who didn't really put a lot of effort into helping me. She couldn't take the time to look up my vehicle in their system and tell me what was covered with this service plan based on my mileage. Nevermind that i have been taking my car there for years so that info should be easily accessible. Instead, she transferred me to voicemail. I left multiple voicemails, never got a single call back. Finally called and asked to speak to a supervisor, only to get yet another voicemail box. This one was completely full so I was unable to leave a voicemail. WOW. This is the worse service I have ever received at any Toyota and I have been a Toyota customer for decades. I ended up going to Hansel in Petaluma which was a great experience. Even though I had never been there and I wasn't in their computer, they were able to tell me what was included before i came in. They told me how much it would cost and scheduled me in the next day. Everybody was super nice and it's an overall much nicer dealership. I recommend anyone reading this ditch Novato Toyota and go to Hansel in Petaluma!

Byron replaced my radiator and did a great job. Will return to him if another need arises.read more

Byron is a great mechanic. He works on my 2016 Jeep Grand Cherokee 4x4. He fixed a few problems…read morethat no one else can do or couldn't diagnose the problem. Byron is your guy. He had my car ready and running the same day. He is fair on prices and a very knowledgeable mechanic and is straightforward with you.