Jorge De Leon took care of the 'tire rotation' with extra attention making sure all the wheel studs were replaced especially since one of the studs was damaged when I replaced all 4 tires from same store. read more

This place is a complete fraud!!!! They advertised synthetic oil chance for $54.99 (with coupon & doesn't include free tire rotation) and so I made the online appt. for my 2010 Lexus ES350 & when I arrived the guy says my car doesn't qualify for the oil change that's advertised because it takes a different kind of oil & so he was going to charge me $99.99 for a full synthetic oil change. He also said my car took 7 qts of oil when my car manual says it's btwn 6.0-6.4. I was shocked and told him that's not what the ad said. So I walked out & came to Just Tires on Lincoln & they honored their coupon for full synthetic for $57.99 +10.00 for the extra 1.4qt AND it includes free tire rotation. So don't be fooled by Pepboys false advertising. Just because I'm a woman I felt like the service guy was taking advantage of me & telling me it took 7 qt when it took less & my car need the more expensive oil. The service guy at just tire told me off the bat my car takes 6.4 qt so there would be an extra charge which was prorated by the exact amount that was going in my car. Not like Pepboys where they were going to charge me for 2full quarts. That's when I knew I can trust Just Tires & I was being treated fairly. DO NOT GO TO PEPBOYS IF YOU DON'T WANT TO GET RIPED OFF, ESPECIALLY IF YOU'RE A WOMAN! Here's what the Online AD says. Synthetic Motor Oil Change Service Package Mobil 1 Synthetic Motor Oil Change Service Package The Mobil 1™ Full-Synthetic Oil Change Service Package is designed to keep your engine running like new; Mobil 1 motor oil can clean up virtually all engine sludge in just one oil change. Enjoy long oil drain intervals and quick cold starts from the motor oil that's backed by its own Engine Guarantee--Mobil 1 motor oil. Includes: Up to 5 quarts of Mobil 1 synthetic motor oil Oil Filter* Tread depth and tire pressure check Courtesy Vehicle Inspection Reg. $74.99As Low as$54.99 (with coupon) read more

I wish they had 0 star. Very poor customer service. They added some charges in error. When we called them, they made us have an extra trip to their shop. N was not even sorry for it. No more pepboys for us. read more

I wish I can give this place a no star. First of all I came in asking where I can talk to someone about a oil change. They said I can talk to someone outside. So I walked back outside and around to the garage asking where I can get a oil change and they told me I gotta go back inside to talk to someone about a oil change. Bad customer service if you ask me. Second of all I yelped this place for oil change and it apparently said $20 for synthetic oil change. I know personally that's way cheap but maybe it was a sale or something. Then he tried charging me full price when I showed him exactly what it said. $20 not $20 off. Then he started to talk back. Do not come here. False advertisement. Bad service. read more

I got an oil change and new breaks. My car feels great! I highly recommend this place. Ask for Charlie when you go. He'll take care of you.

Worst place to get your brakes done. Went in because I had a coupon for $139. Mechanic quoted $199. Then when we went to pick up the car, it turned out to be over $600 since they had to replace rotor and piston. Highway robbery. Do not take your car here RIP OFF. read more

Went in to get a flat tire fixed, thought I had to get a new tire, Jorge told me they could just repair it for $25... Fair enough. He asked me if I wanted a pep boys card to which I declined, when he looked up my info and saw that my dad had one and applied it to my account, and the repair was free! Will definitely be back thanks Jorge read more

Had to get a headlight bulb installed. There was a bit of a long wait but the staff person Jorge told me he would just do the install himself. He found the bulb for me, I checked out, and put it in himself in just a couple minutes - saving me the labor on the installation. It was a really considerate thing to do for a customer. I've been to this location a few times in the past for various purchases and service issues and I've always been happy with the experience, and this last time was above and beyond expectations. read more

I visited here three times but service as customer only once. I made appointment for all three times but first time they provide service as I reserved but other two times the guy who wear white shirt(looks like service dept manager) told me to come whenever they are not busy because they don't have person or have time to fix because they are so busy. HOWEVER, there were only 2-3 cars and I only needed to replace headlight. I told him I made appointment but he didn't card and he just told me to come tomorrow morning? I want to say you are not the only person who has work and that is why people try to make appointment for service! The guy seems like don't want to work even he see me he just starring at me unless I start to speak to him why I am at the store. He should know how service people and I regret that I didn't check yelp or other reviews before I go to this place. read more

Ask for Jorge, he's a friendly worker there! He tries his best to help you with what you need and he is very passionate about his job! Thanks Jorge read more

The service was top notch here, which is why I want to recommend this place to my friend as well. Jorge was honest, reliable, efficient, and friendly. read more

Excellent customer service, overall all the employees were professional and courteous and always seeking to assist me; however, Jorge De Leon provided the best customer service thus far he answered all my questions and left me worry free I highly recommend this location with out a doubt Jorge will take care of you. I forgot to get the names of the other two workers who assisted but they all did a great job, they got my new tires in aligned them and got my car going for my trip! ! ! Will definitely come back! ! read more

Oil Change Ripoff. I just returned from an oil change - Advertised price is $49.99 for Pennzoil Synthetic Oil - I "upgraded" to Mobil 1. Total bill (after a 2 HOUR wait with an appointment) was $91.25. The explanation was that my vehicle (2011 Lexus RX350) took one more quart and the filter was more expensive - they told me at the beginning that Mobil 1 would add $8.00 to the bill, none of the rest was explained. Be very careful before you agree to a VERY lengthy, expensive Oil Change. I foolishly thought that the bill would be closer to $55.00 than $91.00! read more

Make an appointment, it's a life saver. Went in for an oil change and it was quick and easy. Needed cabin filter and air filter, so we bought them to just take home and install, and the guy said "don't worry I'll just install them for you for free." Totally awesome! read more

Went here to buy a car battery. I picked out the Optima Yellowtop ($200+ battery) and it was the last one they had in stock. When I took it to a shop to install it, they told me that the battery had no power in it. They sold me a battery that was from November 2013.. Why do they even have batteries that are that old?! I won't be shopping at this location anymore. read more

Very poor service I have a flat tire and trying to get my tire change I spiked one of the employee he checked to service Dept and he said that they can't do it because they"are closing I know that they are closing in 15 mins but just for consideration they can changed my tire in 10 mins if they want. read more

Went to Pepboys to get brake pads. Dennis helped me and he really knew what he was talking about ! He explained how the break pads worked and what to look for when they're going bad. I'll be back for the great customer service. read more

I went to get the oil in my car changed a few days ago. The service was fast and the person who helped me was friendly. I was out in about 30min tops. Later on that day I was driving on the freeway to get to work and I hear a noise below my car. I pull aside to the shoulder and see that the engine cover had almost completely come off. It was dragging on the floor. I was so afraid of it coming off and causing an accident. Whoever changed my oil didn't take the time to put it together properly. It was very carless and I dont plan on going back. I've had my oil changed before and this has never happened before. read more

I shopped around for tires and liked what I saw here. Charley quoted me 3 hrs for new tires, alignment and oil change. It was completed on time with perfect customer service and no hidden charges!!!! I will be back! read more

These guys are fucken stupid I left my car to them and I'm not sure exactly what time it was but I left it to them and I took a Lyft to my work so the guy called me with in the 1 and he said it was gonna be done with in the hr and when he called me it wasn't even done he told me he couldn't find the special lock key and I was like wtf it's in the trunk like right there u can't miss it and he said he couldn't find it so I had to take my time off and the go back waste my parents gas to go and I was like bro it's right there and they told me that they couldn't search the trunk because of their policy and in like so it took u guys an hr like really wtf and then I had to go back then I waited another fucken two hrs for them to just do resurface my rotors then I got it back and on top of that I was still hearing the same sound shit in my rotors so few weeks later past by still same sound I called them and they couldn't redo their job so I was like wow so I paid 105 for nothing and wasted my money there never again going there again I went to another body shop in long beach and the guy told me this is what it's happen they didn't install it back correctly so I was pissed and I had to buy new set of rotors so I'm never going to them again read more

I went today for an oil change and Jorge at the front desk gave me an exceptional service. Fast service, honest and very friendly staff. I will surely come back and look for Jorge.Thank you! read more

I had a fabulous experience at Pep Boys. The customer service given by both Juan and Alex was superb. I dropped by the store to purchase floor mats and to have a brake light replaced. Juan helped me select some gorgeous floor mats and helped me by cutting all four of them from the packaging. That was really nice of Juan to go the extra mile. Then I went to the service department where I met Alex. After telling him what I needed, Alex walked outside with me and wanted to see my car to make sure I needed the brake light replaced. He confirmed it, gave me the brake light and told me that he would replace it for me. I was surprised because he did not charge me for the service. I am so appreciative of their kind attention and service. Thanks again, Juan & Alex! You are both exemplary employees. read more

Chhayly Hak was really helpful. He got my car checked and got the oil changed really quickly. Pep boys has always been really helpful and gives great service read more

Really bad service, I was standing in a line to get my car fixed for 15 minutes; No one even said wait a minute or acknowledged me, he was too busy helping someone over the phone then people in store. So I left and went to a different place to fix my car. read more

This place is horrible. The service is slow and they sell you broken parts. I went to this one because my friend was replacing my girl friends alternator and we didn't want to drive far. I get there get slow service and the guy tells me they have two types of alternators. He then tells me they don't even have both of them. Why would you tell me about an out of stock product and they only have one left of the other type. As he is putting it in the box me and him both noticed a plastic piece fall. He didn't say anything so I thought nothing of it. I get back to the house and my friend shows me a broken plastic piece. He told me I need that piece so the metal would be protected from corrosion. I went to take it back and the guy casually tells me "ehh you don't need that piece". I told him he needs to do something about the problem. I didn't spend money on a used or broken part. So 10 min later he goes and gets my old alternator. He and says he can swap the plastic piece out from the old alternator. So he chipped at the broken piece for 25 mins and removed it. He then says to me that "you don't get service like this any where" . I just rolled my eyes because I didn't want to make a scene. I should have gotten a discount, but I didn't want to deal with this place any more. I just wanted to get to my friends house and fix my girls car. I will never go back unless it's an absolute emergency! read more

I am so impressed at the way I was attended to by the customer service rep Jorge De Leon. Jorge suggested various ways to solve my car issue. He provided excellent service in a timely manner. I will send family and friends to him after the great service I received.. read more

I really enjoy going to pep boys. They are always helpful and I really like their hours of service!!

I'm very pleased with the service I received when I went in for an oil change. It took less than an hour to have my oil changed along with the little extras to ensure my car was in good shape. My experience with this shop beats my experience with others because this is definitely the fastest i've been in and out! I will be returning for any future car needs. Thank you, Cesar, for your fast and friendly service! read more

Brought in my truck tonight with a burned out headlight and they got it done right away. Thanks Tim for the great service!

Today (4/9/16) @ 10:15am, my mother and I were the only customers in the store, nobody was at the cash register but three associates were directly behind us talking to each other. We were ready to pay just standing there waiting, I turn around and face them and even though we make eye contact they do not acknowledge us or bother to ring us up. I guess they were getting uncomfortable having two customers staring at them so they then decide to break up and walk towards the back of the store and continue talking to each other and one of them just yells out "Melissa you have customers!!!" My mother then told him "we are ready to pay" as he walked away but he didn't turn around and just kept walking away. He doesn't even bother to tell us someone will be with us. A minute later we are now the only ones on the floor with no associates present. HORRIBLE CUSTOMER SERVICE!!! We left our products at the register and walked out! We went to AUTOZONE instead since this location didn't want to charge us for our items and take our money. read more

Run don't walk from this place. Simple tire purchase and broke bolt holding tire on and instead of fixing, just put a loose lug nut on and sent me on my way. Went back they fixed, but this is a place that does not have skilled workers and should be avoided at all costs. read more

Horrible serivce. 30 minute oil change turned into an hour and a half oil change. Then while we were questioning them they start to try to up sell us on more stuff... it's like just change my oil please I don't want to be here all day when you said it would take 30 mins. Bad service. read more

If i can give no stars i would. I came here labor day weekend for an oil change and prior to that i scheduled an appointment online. When i took both of my cars in the service manager Mike was very rude and had very dissapointing customer service. Although his employee Gilbert was truly nice i would not visit this place again due to the poor service i recieved. My story is long but hopefully people will read so they will avoid dealing with Mike. I went in and the online confirmation said i would recieve a 30 min. wait guaranteed with scheduled service. Mike interuppted my conversation with Gilbert and said he had someone come in that needed a brake job and since they came in before me that my car wouldn't be done for 2 hrs! Could u believe that for an oil change! Not only that he said he cannot guarantee my 2nd car to get the oil change. I told him why do you advertise it and not honor it. He said they just put that on there and they can't help the walk ins. I bluntly told him the service from him sucked him being a manager. Then i asked him the price on my newer car and he gave me some high price he made up. I think Gilbert should be the manager he apologized to me and everything and Mike didn't even apologize for anything. Gilbert definately knows how to handle a customer service sitiation. I was going to leave my one car there and quickly came back and just cancelled my whole appt. I didn't feel comfortable leaving my car with that manager. I remembered i have been to the Norwalk Pep Boys and decided to give it another shot. I will gladly drive out of my way to go to Norwalk Pep Boys. I will never go back to Cerritos Pep Boys because of Mike. read more

Store has a good selection of auto parts and goodies. But their service center sucks. I brought my car in for an oil change. As it turns out, they overfilled it by about 0.5-1qt. I brought in a second time to correct this, which they did. They did not use the appropriate oil for my car, which happens to be a diesel, requiring the diesel rated CL, CH, CJ, etc. Don't bring your car here. read more

Very speedy and friendly service. Great prices. Gabriel was very polite and helpful. Got good vibes as soon as I walked in the store.

This place just has the worse service ever. So I got my tires changed here and after a couple weeks I noticed a really severe pull on my car (basically swerving off the road type of bad) I took it back to PepBoys since I never experienced this before the tires were changed and ask if they could help. They looked at it for a day and said their machine that balances the car was probably not working correctly since it didn't fix the issue, they told me to go check out another PepBoys. So I went to another PepBoys and they tried to balance the car but were also unsuccessful, but this time the guy told me that it's probably bad tires and what I was experiencing was a tire pull. Back to the Cerritos PepBoys I went, told them what I was told and the mechanic said "I'll tell you what, I'm going to change all the tires for you, and if the issue isn't fixed I'm going to have to ask you to take it to the dealer, b/c I don't think we can figure out the issue". I was thinking GREAT!!! They'll switch the tires and it'll all be fixed. I came back later that day and was told..."we replaced your tires, but it was still pulling really bad...I don't think it's the tires, so that must've not been it." They put the old tires back on and I drove down to the dealership where they determined it was bad tires and I should have been able to get the tires replaced for free from PepBoys since they sold me bad tires. But I ended up replacing the tires and the issue was solved. So in summary....PepBoys is willing to lie to you to save a buck and lose a customer...I hope this deters some of you from coming here in the future. read more

nothing is true about the 30 minute oil change with an appointment. waited a very long time. mike explained the situation and was somewhat helpful but still 3 hours for an oil change???? read more

great service helped me out within minutes. charlie and jesus were great help had a flat and had no problem helping me out

outstanding service experience. service represntative jorge de leon was extremely helpful and compassionate with the replacement of my failed battery that was was only 2 years old which i had purchased from this pep boys store and have been doing business there for over 35 years. fantastic job jorge, i will continue to come back. read more

make sure you ask for whats the charges before getting anything installed. or just go to napa auto and/or orielly's...buy the parts here but thats about it.. read more