I wish there were zero stars. The lunch combo is an over salted, over priced minuscule portion of mostly carbs served in an insulting oversized bowl. Quality and portion size have gone way down since my last visit. Better off finding a mom-and-pop place in the area. read more

Just visited the remodeled Pick Up Stix now called Express in Granada Hills. First, I want to say I have been a Pick Up Stix fan for many years. Over the last year, I have seen changes that indicate a strategic change to cheapen the brand. They changed the to-go bags to a lighter quality that is not strong enough when you order alot of food. New napkins are thinner - I now take 4 instead of 2. And now Express is here! The good, bad and ugly: Good - Bright and colorful scheme decor (looks like a yogurt shop) - Friendly staff - Decent yogurt option Bad - No more wok fresh dishes (e.g. 1 type of fried rice and noodles!) - Change to steamtable , food sits there at least 20 minutes (not fresh anymore). The staff tells you its fresh - fresh is cooked to order not sitting on steamtable - why are people trained to say such illogical comments? Steamtable food stops being fresh after it sits there for more than 1 minute. Does your senior management think guests are idiots by training people to say its fresh? Any establishment that assumes guests are not logical loses my patronage - When asked why the change? The staff said "Based on market research, we learned guests in this area prefer quicker service and we have many students in this area.... " Quicker service but less fresh food? Who you kidding. Why do people wait in line for In-N-Out? Why is Panera successful - quick food? Are you suggesting that you want to just cater to students? If that is the case then lower your prices. What are saying? We don't care about non-students? Ok go ahead with the students - I don't think students have much disposable income. Ugly - Pick Up Stix Express is a more expensive alternative to the Panda Express across the street. Why would I pay more for lower grade Pick Up Stix food. Pick Up Six Express is another example of a brand turning their back on their core guests. Looks like someone at Pick Up Stix needs a lesson in basic marketing principles. I researched the company and found an investor/finance guru now owns Pick Up Stix. Not surprised to see this given a true restauranteur would not have made all these changes. If it smells like Panda, looks like Panda it probably is Panda - but more pricey. Guess I will be going to Panda more often now. read more

I used to be a big fan of Pick Up Stix however when this location changed to an Express I never plan to go here again. THe food sits there all day and i used to think this place was better than Panda Express however the taste is terrible now. I would rather drive all the way to Porter Ranch for the real version read more

Staff are always friendly, and the place is generally clean. Three stars because it is not healthy Chinese. If you are craving salty food, this is your place. Four stars for the brown rice and salad choices. They try. House special beef/chicken is the bomb. Your blood pressure will reflect that choice. Treat yourself once in a while. read more

Good food, but a ridiculous wait time. Consistently have to wait 20+ minutes to get a small lunch order. This has been the last straw, I won't be coming here again--there are many other excellent places nearby to get great food in a quarter of the time. read more

Came in here today for lunch looking for something a little different than panda. I like spicy so i mentioned it to the young blond hair lady at the register suggested the curry chicken. She said it was her personal favorite. Let me tell you, it was great! Her customer service was so warm and welcoming. The staff was friendly, the restaurant was clean, and the food was good. Definitely better than the panda across the street! read more

I like going to this place before school. They usually have coupon specials like buy one get one free and their house specials are yummy. I used to like Panda Express to get my chinese fast food fix but sticks is easier on the stomach and they offer brown rice. Yay for sticks! read more

Poor service...the place was almost empty so order a Chinese chicken salad. There were 3 people in the kitchen preparing orders (to go i guess) two more employees in the back chatting. After 10 minutes of waiting i got up and asked where my salad was...."coming right up" they said so i waited another 7 minutes for nothing. They were still taking and packing orders ...by the time i left... i was the only customer. I asked for my money back and left. They offered the salad to me for free and apologized but that is not the point. I was the only customer...make a salad first for your only customer and then pack the other orders. I went to Salatta across the street and order and ate my salad en less then 10 minutes ....it was delicious . read more

big fan of cream cheese wontons and orange peel chicken. can't really speak for the rest, but if you just want something tasty and not really authentic, Pick Up Stix is there for you. sign up for the Dragon Club and get plenty of 2-for-1 deals, like the one I got for my birthday (it came a couple days early, and expires 3 days after my birthday). if it wasn't so expensive it'd be perfect! read more

Ordered the orange chicken to go. The order comes in a to go box. Chicken was okay, not all that much flavor. After getting down close to the bottom, I figured out why, most of the sauce was sitting there. Don't eat directly from the box, pour it out and mix. Also ordered wantons. They were good but would have been much better if they put the correct sauce in my bag. read more

how common is it that the same franchise serves much worse tasting food (or better) in 2 different locations? My home is closer to porter ranch location, but I just hate that one. This one serves hotter, fresher tasting, better prepared take-out. The pad-thai is 5-stars, period, loved it. House rice is decent, brocolli beef good, overall as good as take out fake chinese food can be. read more

The lettuce wrap with tofu was very fresh and tasty. The salad was only $2. I ended up pretty satisfied with the meal.

Pretty disappointed in the remodel. The place "looks" better, but turned into a Panda Express basically. They no longer make the food fresh on order, and you can taste the downgrade! read more

Good/fast service. I ordered thai peanut salad and it was delicious and the price is ok. read more

They have great salmon combo and it is prepare as you order and not before. All of their foods are not pre made like other Chinese fast food restaurant. read more

They will not take offers sent out by the company through the app. I was told they will only accept rewards. Manager is not interested in an explanation but will claim their system can't handle it. Interesting that they can't take the offers from their own corporate office. More likely that they just don't want to and don't care. read more

This place just reopened after a redecoration and redesign - now its a "Pick Up Stix Express." This means its just another Panda-express wannabe. The food here used to be good, and different, California Style Chinese, but now the recipes have changed and its blah. If I want food from under a heat lamp I'll go to the Panda across the street. read more

In kung pao shrimp entry there was everything but shrimp. It was burning hot also. Would not advise taking this one.

I love this location! I work in this shopping center and come here often for lunch. Food is always tasty and comes out in a fast and efficient manner. Customer service is always great and they always try to exceed expectations! read more

This my first time at this restaurant and I am extremely pleased with the food and customer service. The cashier, Jessica was so welcoming. I will definitely be back. read more

This place is the worst only 2 people working no manager on duty. Came in to purchase a gift card and the lady at the register didn't know how to do you she informed me before she was trying to ring me up then blamed it on the register and said there was an error message. They clearly lost out on 20 bucks. Never will I ever come back horrible customer service. She asked if it was ok but clearly it's not read more

Food was kinda cold and greasy as if it had been microwaved poorly. Staff wasn't friendly either and to top it all off it was a bit pricey too.. will not be coming back read more

Service was what you come to expect from fast food. However the food was the downside. After choosing this with a craving for the Orient I was severely disapointed. The chow mein was just bland noodles with no taste..large sticky brown noodles...The orange chicken had a spicy weirdness about it...undercooked and chewy. The glaze was overly sugary and thick. Not carmelized at all. The brown rice wasn't sticky at all and very salty. This place make panda express look like food fit for an emperor. Don't waste your time. Panda is just across the street. read more

This whole world has gone to $hi#.... they stopped serving apple egg rolls The whole menu has changed, can no longer get two item entrée Just sucks balls..... read more

Pretty good food, love the spicy chicken. And the price isn't bad at all.

This is by FAR the best location for Pick Up Stix. Super clean, fast and the customer service is fantastic. They make the best Chicken and Vegetables lunch special and are happy to give me salad on the side instead of rice. Absolutely love it here. read more

Diego deserves 5+ stars. He was very helpful and very concerned that we were happy customers. I would have given a 5 star rating, but they were short staffed and the meal took too long. We will come back because I am sure this is not their normal way of doing business. The food is fresh, hot and healthy. read more

This is a joke of a location. Incompetent workers, inefficient management. This is a problem that's going to be more common in the future, as fast food businesses keep growing. Careless workers, nonchalant attitude towards the customers who pay their wages. Don't forget that you're in business because of us. read more

This place is hit or miss. I have had great meals and some that were pretty bad. I guess it depends on the cook. Or if the manager is not keeping up with the freshness standards of the poultry. It generally is pretty good especially at dinner time. Sometimes for lunch its been dodgy. I usually order the house chicken. Prices are OK but should be a little cheaper for the portion given. read more

Food quality gets you full, although isn't great in taste. Ordered today April 1st, 2018. Was displeased when I didn't receive every item I ordered. The two workers were only talking about their personal lives. Not as busy as usual. Shouldn't of been an error when delivering the food. read more

AMAZING service! My family and I came in for dinner and we were attended by Adrian.. What a wonderful young man. He made our experience so pleasant.. He was very kind, polite, attentive, and overall, amazing. The food is great and the service just made it that much better. read more

Horrible customer service. Have been to this location twice in the last six months. Staff ignores the fact that you are standing there waiting to order. After making eye contact and asking if I can place my order I was graced with her presence. It's not like the place was busy she was busy chatting. After placing my order was told it would be 35 minutes because they were busy. It was 45 minutes after asking twice if it was ready. Food was ok nothing great. About 4 months later I decided to order online. Went to pick it up a good 45 minutes after ordering got to the restaurant and was told the order was not started and it would be 45 minutes. I mention what is the use of ordering online get a pick up time arrive way after and am told it has not been started. She explained there busy. Again 45 minutes and asking twice. While there two people got refunds and left. Again I noticed no one was taking orders there was a line to order and again there chit chatting. Bottom line save your time and aggravation and eat elsewhere. This place is ran very poorly and employees could care less. read more

Service is so slow by the time I got my food I was starving. Unfortunately the food is just mediocre so it didn't really hit the spot. In the same shopping center there are many other choices for better food. Next time is will chose to eat somewhere else. read more

I called to place an order to pick up at 8:30. Mind you they close at 9. First the girl who picked up seemed confused, then she said they are currently not cooking anything because the water went out in the plaza while I was in the plaza and picked up food from pieology. This is not the first time this happened. I guess they just want to make sure they leave right at 9pm. The owner I'm sure is missing out on a lot of business the way the staff operates. read more

Love this place, a little expensive for a family dinner, but the place is clean, employees are friendly and the food is good

I used to love Pick Up Stix. It was always my go-to for Chinese "fast food", regardless of the fact that it usually took around thirty minutes for the food to be ready. I preferred to skip Panda's ready-made hot trays for something better. Then there was a time when Stix had the ready-made food. I went a few times during that period and the food was okay, but not as good as it had been so I stopped going. While running errands tonight I decided to try it again. This time they were back to ordering at the counter and waiting for your food to be served. Their menu was vastly different from what it used to be- a menu with standard Chinese-American fare transformed into what most know to be "spa food". I'm all for being healthy, it just seems odd to me that they still call themselves an Asian restaurant. The kid at the counter was friendly, as were his coworkers. I ordered the chicken pad Thai which cost about $8 and arrived at my table about ten minutes after I ordered it. This dish was a vague imitation of actual pad Thai. The ingredients were similar but the sauce was very tangy and citrusy as opposed to a savory peanut flavor. It was edible, but I wouldn't order it again. I noticed their house special chicken was still on the menu, maybe I'll attempt that if I decide to return. All in all I wish they would go back to their original format and recipes, but they seem to be successful with what they've got now, so I won't be holding my breath. read more

I've always been a fan of Pick Up Stix. That being said, this one is pretty decent. The atmosphere is very airy and colorful. The menu options are nice. The thing that really brought me back was the vegetarian options. If you're a vegetarian, you should be happy to know that most of their meat entrées are easily substitutable with tofu. Especially the chicken entrées. The Orange "Chicken" is bomb! The staff is very friendly and I've never had an issue with them. I always feel like I should tip though! When you order your food, they bring it to you along with utensils. Overall, I've had a very good experience from this particular restaurant. The food is delicious and flavorful. The portions are very generous. Much better than Panda Express for the price. Also, a must go for vegetarians looking for some quick and easy asian food without the hassle of cooking and avoiding Panda's vegetarian-unfriendly menu. read more

Great food. Never had bad or rude service before. House chicken and noodles are my favorite. They also sell frozen yogurt, which i haven't tried yet but I will soon read more

Love the Kung pao chicken and that you can order it without peanuts. The service is good and there is never a long line. More people should eat here instead of Panda. Price is comparable and quality is higher. read more

Worse Chinese food ever!! I ordered the Kung pow chicken & i could not taste ANY favors except burned soy sauce. Yuck!!! The prices are not cheap compare to what you get. I would think twice before wasting your $$ & taste buds here.... read more