My boyfriend and I ordered take out a few days ago and as I was eating, I bit into a small rock/pebble. I chipped my tooth and still feel pain. My boyfriend sent a message to the support contact through the app twice since then and we still have not heard back. I'm afraid to eat here ever again. read more

I was craving pad thai. The plan was to visit Sutha and get some, but when I walked in there were three people in front of me, a bunch of dirty tables and no one to greet me nor the other two large parties that came in right after me. What a let down. So we got back in the car and after shoe shopping, we headed over to Pick Up Stix across the street from Irvine Market Place. I was served dinner in 10 minutes and it was fresh and delicious.That chicken pad thai dish was inline with any I've made at home, too. Yeah! read more

I really love the food here. I can't drive right now so, I go through grubhub to order from Pick up Stix. They are the nicest people and so fast. It says 30-40 minutes for delivery and it really is. They are quick and the food is hot. For all those at home stuck, call for a fantastic lunch or dinner. We are not limited anymore. It's wonderful! read more

I eat at pick up stix at LEAST once a week because I'm absolutely addicted to their House Special Chicken. It's a little pricey - 7.99 but absolutely worth every penny. You get a ton of chicken and a TON of rice along with a fortune cookie. You just seriously need to try their house chicken.. If you want tasty delicious chicken, the house chicken is like no other!!! It's very sweet and has their special house sauce all over it. Honestly, I'm hooked. The workers are always just fine. They are all friendly and always trying to get the food out to you as soon as possible. I've been there literally hundreds of times.. Literally. and only a couple times have I either gotten the wrong order (VERY rare) or had to remind them of my order. Also, they have a loyalty phone number thingy where you just type in your phone number and every 10th time you get a free entree! Just go. Enjoy heaven in a dish - House Chicken :D read more

Panda Express is much better; better food, better taste, more quantity, and better price. 2 stars for cleanliness and presentation. 1 star for trying. Unless there's nothing else available I may consider coming back. read more

No, your eyes are not deceiving you, I am giving this place 5 stars. Here is my reason... On V-day the bf and I decided we keep it mellow and order in. So we order our food on-line and went to go pick it up. They were freakin packed! Anywho were on our way home we bust open the food, and its ALL the wrong order! So I'm super bummed at this point, i wouldn't have really cared, but every dish was beef and I don't eat beef. So i called them and told them the situation. I brought the wrong order back and they gave me my new one. The awesome thing was they told me to keep all the food. The manager was very apologetic and asked if there was anything else i needed. Now that's customer service! So my boyfriend was in Pick up Stix heaven for the entire week! read more

This place is NOT managed well. I came to pick up an order for Postmates and the food was not ready because the lady claimed it was "picked up" by another Postmates driver! So they had to remake the food again! So she was claiming it was Postmates fault, but when I delivered the food to the customer, the kid was waiting for his food. This store NEEDS to check who's picking up their foods and stop blaming other delivery companies for their mistakes. Customer was angry at me for them taking so long for the order. It's definitely managed by people who prob only has a HS diploma. read more

Not the best. Rude manager. Middle aged guy with a ponytail. I asked him where to pick up a to go order and was pretty much yelled at to "hold on"... he wasn't on the phone or anything so idk what he was doing that was so important other than helping a customer. And food is super Americanized. Not worth $8 for a small box of noodles. No thanx read more

Food was fast and fresh. Service was nothing exceptional, yet, counter meet n greet. Menu is good, but would love to see it more expansive. read more

See all

I am a fan of Pick Up Stix... House Chicken Lunch special with all rice and cream cheese wontons. Good Stuff. read more

Everything is so incredibly salty and over sauced, but my kids love them cream cheese won tons, so they keep me coming back. I usually get the house special chicken, with veggies added. I usually pour out half the sauce. Tofu can be subbed for any meat which is nice. Their text club will get you frequent discounts. read more

Not quite a true 4 star rating but better than a 3! I was first introduced to Pick Up Stix about 16 years ago by a coworker. This is Asian fast food with a twist---- not prepared hours before you arrive but cooked quickly when you order. You won't wait long even when they are crowded. Portions are quite large and two people can easily split one order. My favorite item is House Special Chicken, a very flavorful dish. When I want some spice in my life I order the Szechwan Chicken and ask for it extra hot. Since they do not pre cook your food the vegetables are well cooked and have that snap that well cooked veggies should have, not that mushy stuff you get some places. read more

The staff at Pick Up Stix gets the order wrong 50% of the time. We either get the wrong food or food is missing and we were charged for it. Quality of the food is good but it's annoying that they don't read orders or are just not paying attention. read more

Service was excellent. Restaurant was clean. Ordered the chicken curry - very good. Like this place better than Panda Express, which is across the street. read more

Currently sitting at this location waiting for food and can say we will NEVER return. Went to order and a kid named Zack was on the register. He was SO RUDE and unprofessional with absolutely zero customer service. I get it's probably his first job but I have no idea how he is working here. I was not able to ask any questions without him getting upset, he rushed me through ordering, interrupted and cut me off the entire time. Then he handed me my receipt to sign, I asked for a pen that worked and he made a smart ass comment. As I'm trying to put my wallet away and I'm STILL standing there he says I can help who's next, they obviously did not walk up because I was still standing there!!! He got irritated and said NEXT! I am now stuck we enough food to serve 6 people and a crappy experience. This kid is a punk and so rude and always yelling! read more

They've not only changed their interior decor, but to our dismay, their recipes -- and serving portions, too; the portions are smaller, and the dishes lacked the savory flavors we recall they once had -- we detected a very slight sweetness in the dishes, which may be expected, to some degree, with the Teriyaki Chicken, but not in the Wonton Soup and Mongolian Beef. Although I enjoyed the Chicken Dumplings this visit, and have found the staff pleasant, we don't plan to return after our recent disappointing visit. read more

This review is more centered around the ordering process than the food. I have been coming to this location for several years and recently, they have staffed Sunday evening with a newer person who takes phone and counter orders. The change is not a welcome one at all because the person who is doing the orders doesn't understand English well and also makes a lot of mistakes. This was for an order that occurred on Sunday 2/25 at around 7 pm. I made a joke to my wife as she was attempting to order over the phone and had to repeat herself multiple times because the person just could not understand her at all. After she hung up, I joked that she must have been talking to the same guy, whom I believe is Ivan who always gets the orders wrong and this will most likely be full of mistakes as well. She said it was so frustrating and that she almost hung up. Sure enough, the order of House Fried Rice which was supposed to have no beef in it, instead had no peas. She repeated "No Beef," at least 4 times while on the phone and this guy still got it wrong. As I was waiting to pay, I saw the same guy I mentioned apologizing to the person in front of me for making a mistake on his order as well. So he managed to annoy back-to-back customers in about 2 minutes. That must be a Customer Service record. Management needs to address this issue because it will cause customers to go to the next Pick Up Stix down the street that can take an order and complete it the correct way especially when a small order costs about $30. read more

Used to eat at Pick Up Stix much more. They did an overall renovation but the food is now more expensive and the portions are smaller. They only fill the container to about an inch from the top. When I asked the manager, he had some BS explanation that it was about the cooking method they use. All I know is I'm not eating here again. But at least it's so noisy you can't even hear your order being called. read more

F***ed up on my delivery order while I was watching on the 4k havin a blast with my girlfriend and I open the bag to find out there's no sauce. WHO SELLS CREAM CHEESE WONTONS WITH NO SAUCE? Shouldn't have tipped the driver, But I tipped him ALOT cause Germany was winning, which even ruined my day more. read more

Stixs is amazing. General Tsao's chicken, fried rice, and an egg roll (instead of won-tons), and I promise you will love it! These other people are crazy. Live strong, Stixs!!! read more

I ordered food through yelp app. I quickly realized that I ordered the wrong thing so I called. The lady who answered was so short and unprofessional, she told me she didn't have an order under my name and was trying to hang up on me. I didn't want my order to be wrong so I stayed on the phone and kept asking her to check for my order. She finally admitted she could see my order and switched it for me. But then she tells me that my kid meal didn't come with rice so it was only noodles. But the menu on the app CLEARLY states that rice is included. I try to understand why she is telling me this but she is beyond rude so I hung up. I checked the app menu to make sure I ordered the correct item. Sure enough, I did order correctly and the kids menu clearly states it includes rice. I called back to explain this to her and she did NOT care. She told me I was confused and was adamant that I would not get rice. She was quick to get me off the phone. By this point I'm pretty upset at her unprofessional behavior. She had terrible customer service skills. I walk in to the restaurant to get my food and I show my phone to a gentleman and explain my phone call with his colleague. He tells me that he's sorry but the app menu is not the same as their restaurant menu. Makes no sense to me. The lady who I had spoken to on the phone walks over and starts wanting to show me the menu she has in her hands. That menu means nothing to me if I ordered online. I tell the guy that she was so rude to me and I rather she not talk to me. He was nice and felt bad but she continued to keep talking. I've never experienced such poor customer service from an employee. Highly unprofessional and my family will not be eating there again. read more

Customer service, why bother? I wrote the below about my experience with Pick Up Stix: Asian Restuarant with no white rice?! My choices were nothing or brown, which I can't stand. Nice service. Last time I will ever go a Pick Up Stix. I get a response: Jacky H: Business Customer Service Thank you, Dennis! I have forwarded your feedback and contact information to our management team for follow up. Have a great day! But no follow through, why bother reaching out to me if you fail to do anything about it? Yet another reason not to patronize this poorly run Restuarant. read more

Food was ready there were about two orders on the counter couldn't make out who they were for because they were turned around with the receipt and I didn't want to actually touch other people's food the one guy that I was at the counter was talking on the phone probably for an order and he couldn't get away instead there for about 15 minutes. Then the manager comes out ask if I was waiting for a pickup told him my name it was one of the orders on the counter smh . This place really needs to step up there customer experience game. The cashier wasn't rude any showed indication that he wanted to assist me but he was tired on the phone. He could have asked the person on the phone to hold on for just 10 seconds check if those two orders on the counter were mine and quickly just allow me to pick it up or if it wasn't ready it would be ready in a few minutes which is fine and then go back to the customer on the phone. They should really train and focus on customer service not allow people to be waiting around like that. If they turn the foods around with the label clearly with the name then we can just self service and pick it up too. read more

Some how the food here always tastes like it's been burnt or something. Nothing is ever really good. It's just a lot of sauce and little bits and pieces of chicken here and beef there. It's decent but pretty pricey for fast food chinese food! read more

Chinese fast food - walk up, order, they wok it up and bring it to ya. I LOVE this place for what they do....if you're on a schedule craving Chinese this is the place...NOT a steam table! Good sauces, fresh veggies, clean bright establishment. Only complaint is excessive use of plastic for serving. read more

I was expecting better quality. The chicken was a bit chewy and the sauce on the firecracker chicken was almost like a gel. Orange chicken was OK, firecracker chicken not so good at all. I would much rather go to Pei Wei, but there isn't a location that is very close to me. I was expecting this to be similar quality but I was not impressed at all. read more

If you are starving and have no other choices for a restaurant go there. I got vegetable and chicken, the sauce was extremely runny, and hardly any chicken in it, the vegetables were under cooked. Price high for the quality of the food. read more

Always a great fast food Chinese food chain! Never a disappointment. We decided to do family style this time and it was plenty of food! Finally had a chance to try the chicken pad Thai noodle dish...outstanding!! read more

Went for lunch yesterday, and was less than impressed. The Good: People who work there are nice The portions are right for me The Bad Loud music is kind of annoying Nobody was cleaning/wiping down tables at all, so it was kind of gross I've had better tasting Chinese American food elsewhere Ghetto customers using WATER glasses to drink soda w/o paying (not a factor in my rating but...geez...come ON, people). Overall, I probably won't be back. read more

Bad customer service they take a long time to prepare food and employees give you dirty looks

I just missed the lunch specials so got the Firecracker Chicken. Pretty good but the delivery fell short with just glazed chicken and white rice, especially when that plus a drink was $10.00. A little on the spicy side (spicier than I would prefer) and definitely a burp-factor worth mentioning. read more

Pick Up Stix Fresh Asian Flavors - Firecracker Chicken - Chinese Near Me - Tustin, California

Ordered Thai Chicken Curry, I was good! Generous with the chicken and the vegetables were cooked perfectly. it was perfect for Lunch mellow flavor not too heavy. However if you are looking for rich curry sauce this dish may fall short. Good service read more

Am I eating a fruitsalad with my Chinese food? Whats up with the fruit bowl they provide you with your meals at this place. Also have you guys tried their orange chicken lately? Orange chicken doesn't mean the combination of fruit and meat. A little flavoring here and there is okay, I don't need to taste the seeds and the peel. I have ordered food here, and price wise they are always a dollar up on Panda. I guess they think they are a little better? It's a matter of preference, but I rather pay a dollar less and have some real fast Chinese food. Instead of pretend to be not so fast, but still fast Chinese food. The one thing I do have to give them credit for is the lack of grease on most items. They seem somewhat calorie conscious. But they need to do the following: 1. Drop their prices 2. Fix their key item the orange chicken 3. Make bigger proportions. If they do those things, this place will be respectable or even comparable to Panda. Pick up stix did not "wok" for me. read more

This is place is ok for what it is, which is fast, generic, and Americanized "asian" food. What do I like about it? I like that I can order online and pick it up after I've done my other Tustin Marketplace shopping. I also really like their cream cheese wontons. They add a little bit of green onion giving them a little more flavor than just fried cream cheese. Finally, I like the option of brown rice. What's not so great? Well, most of the food just isn't that great and since it's a dining establishment, that's kind of a deal breaker. Like Gary T. mentioned, orange chicken doesn't mean chicken with pieces of orange in a sweet but flavorless sauce. Plus the prices are more expensive than Panda Express but the food isn't really any better. read more

I got a lot of meals delivered from the Pick UP Stix' in Tustin and I was more than satisfied with everything! They have great deals and the food is great! They appreciate their customers and I appreciate their service! read more

The lady at the front was rude and judgmental. If I was the owner of a franchise I would be kind and smile to everybody regardless if I was having a bad day. I've been going to this location for awhile and the food has progressively gone downhill. Much better experience at the location down the street. read more

Since my last review, I couldn't be happier to see my fav Chinese take out place remodeled their seating area. Now I'd certainly dine in with my family and I'm sure the food will taste even better! Check it out! read more

My whole family enjoys this Pick Up Stix location. The food is always made fresh so it comes out piping hot. Their crispy chicken dishes are our favorites. My kids love the iPads they have available to play on. For $2 you can upgrade your dish to come with chow mein noodles instead of white or brown rice, a worthy upgrade in my opinion. read more

This specific Pick Up Stix serves the same things as the others we have been to. They have a lot of room inside the establishment with a lot of room in between the tables and even some spare room as well. The seating is partially partitioned off from the cashier with a wall so one doesn't have to look at them cooking. They accepted our coupons without any issues and processed the order appropriately during this specific visit. It took a short time to come out but there were others here anyway. It tasted good and we got fortune cookies. read more

Wasted $10 on a lunch special plus drink. Portion was super small (didn't even fill half the container), rice was overly sticky, Thai Coconut Curry Chicken was tasteless and super disappointing (how can you make a curry anything that is flavorless?). Honestly, would have gotten better tasting food at McDonalds. Giving 2 stars as the service was decent and the restaurant was clean with plenty of seating. Too bad the food was so awful. At least it ended with a decent fortune in my cookie. read more