The food is great (as almost always), HOWEVER, the customer service that I received today was HORRIFIC! An employee by the name of "Farida" was working the register when I came through the door, and let's just say that's where things went down hill.... Don't know if Farida was having a bad day or what, but she either needed to be doing something else or be sent home, because having her as the point of contact for the customers coming through the door was not a wise decision: I received no greeting, just a, "What you want to order?" When I decided to take the high ride and respond with, "Good afternoon, how are you?" She chose to reply, yet again, "What you want to order?" I mean, seriously? That's just flat out rude. After running my card to complete my transaction, she then proceeded to SHOVE my card and receipt into my hand. Completely unacceptable. Needless to say, most likely won't be back to this location. read more

Pick Up Stix Fresh Asian Flavors - Chinese Near Me - Tustin, California

Tell me why they have posted hours that they close at 9... and they shut their doors at 8..... and the lady was horribly rude about explaining it. Wouldn't go to this location even if it WERE open. read more

Poor service, poor food preparation, and completely missed my item. Horrible experience with their online ordering, Olo restaurant, and the door dash delivery as well. read more

Utter chaos. It's one thing to be swamped, it's another thing to be specifically understaffed and undertrained with no organization whatsoever, wasting everyone's time in the process. Placed an online order at 5:53pm, site generated 6:25pm as the time it would be ready by. We didn't receive the order until 7:00pm, only to finally get home and find the order was wrong, and had to drive back. First of all, why even have a system that gives people a time if it is going to be so wildly inaccurate? Waited in the store for 40 minutes, no customer service whatsoever, no line, no organization, just a dozen customers standing around trying to get the attention of the two employees to ask about the status of their overdue orders. When we finally got the (wrong) order, not even an apology for the wait, just a "Here", and that's it. Atrocious service. The cooks were great, the food was ready. The problem is the employees couldn't get the orders together. There were over twenty (20+) open food containers just sitting on the back table getting cold, waiting in vain to be put together into an order. I couldn't even tell you why the employees couldn't get the orders together. They certainly weren't answering the phone or doing any kind of customer service. The sign on the door also states only 5 guests are allowed in the store at a time, due to the pandemic. At one point there were 12 guests in the store, and nobody ever said a thing about it. Absolutely pointless and reckless. If cold, incorrect Chinese fast food orders that waste your time and patience in the process are your thing, then this Pick Up Stix is for you. If not, there's a Panda Express right across the street that is better in every conceivable way. read more

Food doesn't taste as good as before...unfortunately. The house chicken used to have so much more flavor than this! I know the company is trying to save cost and increase profit but man please keep the quality of your main dish bread & butter "house chicken"!!! They messed up my order which is fine because it does happen but the young Hispanic woman was really nice about it and gave me a 10% discount for the inconvenience and a free soda. It wasn't necessary but thank you for doing that. I sincerely hope that they will bring the original flavor and quality back... read more

Very bad service almost 1 hour and couldn't get are order complete didn't give any effort don't waste your time 0000000000000000000000000000000000000! read more

Our favorites remain our favorites. The house special chicken was as outstanding as I remember and the chicken dumplings dipped in that yummy sauce, Mmmm mmmm good!! I highly recommend. read more

I just went there for lunch i ordered the chicken pad thai but i was given shrimp I cannot eat shrimp It is soooooo loud in there he did not hear me say chicken I was really looking toward chocken pad thai for lunch Ugh!! read more

Isn't Pick-Up Stix supposed to be higher up the Chinese Fast Food pecking order than Chinatown Express and Panda Express? I used to think so too. I had been to a locations in Studio City and Calabasas before I became a Yelper, so while there were no reviews, I thought favorably of them in the past. This one seemed OK too at first. I walked in last night about 7:30 pm, ordered a Shrimp Fried Rice and a soft drink. I went to the soda fountain and discovered that they have Fresca. I though Coke stopped making that sometime in the 70s. So I drew a cup of Fresca, and set my cup down to grab a lid and straw. That's when I noticed the iced tea urn had no lid. I was not trying to be gross or anything, but I realized I was breathing right across the top of the iced tea urn, and had I sneezed or coughed, my germs and bacteria and god knows what else would have become part of the recipe. Oh well, it wasn't my iced tea, I had my Fresca. So I tried to ignore it and went to a table to wait for my food. Then I got up and moved to another table to sit down and wait for my food. Then I got up and tried to find a clean table, but it sure seemed like none of them had been wiped down since Coca-Cola Inc. last made Fresca. I finally found a table in the back my arms wouldn't stick to and sat down and waited for my food. Although they have about 15 tables, the only other customers were a father in his son sitting in the front. They had found a woman to wipe down their table. And it seemed she was doing a good job. I tried to get her attention, but she didn't see me. She just brought the rag back to the counter and returned to the table. Where she sat down with her family. When customers have to borrow rags to wipe down tables, that should be a clue to the management that the seating area needs tending. Right??? Sorry, dear readers; that was a trick question. But don't feel bad, I got that one wrong too. Now the food comes, Lots and lots of rice, with one visible shrimp. I had to poke around and find the other 5. Two of them were badly overcooked and the others were just kinda overcooked. And like the rice, they had a buttery taste. Note that I said "Buttery" and not butter. I picked up that word at the concession stand at the movies, and it is not meant as a compliment. Meanwhile as I am eating my Buttery Fried Rice er oops I mean Shrimp Fried Rice, a woman comes out to finally wipe down the empty tables. These are 4 seat tables, and I watch in disbelief as she runs the same rag over the center of each table, with 1 or 2 motions of her arm. Although the rag misses the edges and corners of each table, she deems than wiped down and goes on to the next table. Enough to make the time-management guru proud and the Public Health Inspector cringe. I know this is somewhat oxymoronic on my part, but yes, I am complaining that there were too few shrimp and the shrimp sucked. I am a customer, and that's what us customers do. Either quality or quantity would have brought this up to a 2 star review (which is the average for this location), and had they had both they probably would have gotten 4-stars, maybe even 5 with the Fresca. One last note, on the way out I stopped for a refill of the Fresca, and no one had bothered to put a lid on the iced tea. read more

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I have been coming to this Pick Up Stix most Saturdays for about 10 years. My kids and I love the people as much as the food. The current staff deserves praise for their professionalism, kindness, and ability to create wonderful food. Bernie (the store manager), Leo (the head chef), and Coda (the head cashier) make us feel like family when we come in. They are all so friendly and generous. Leo makes the most amazing Coconut Thai Curry with fried rice. The coconut sauce is just right and the broccoli is perfectly cooked every time (so hard to do without overcooking it). We also love the chicken salad, salmon salad, beef and broccoli, and orange chicken kids meal. Bernie and his team also work hard to provide lunch for the schools of the Tustin School District. The kids in the schools love what they do and my daughter always looks forward to Pick Up Stix. If you are looking for fresh Asian food, cooked to perfection, and served with kindness, the Pick Up Stix in Tustin on Jamboree is the place to go. Thanks Bernie, Leo, and Coda!!! read more

$6.99 lunch special with shrimp entree and rice and 2 wontons. Absolutely horrible. I ordered the Kung Pao Shrimp and felt sick not to long after it. And for me to get sick off of food, it has to be really, really, (yes, a 3rd really), really, bad. I like to think my stomach is lined with stainless steel, but Pick Up Nasty Stix has something else to say on that matter. And the meal wasn't even enjoyable to begin with. They layered so much of the Kung Pao sauce on the shrimp and vegetables, that you couldn't taste anything else but sauce. It was like it was a thick soup consistency. Generally I grade on customer service, which was fine. One of the employees saw where I worked and made some nice comments about how she loves them. But it still couldn't save my inside 2 hours later. Pick Up Stix, You Fail! read more

Pick Up Stix is one of my go-to places for fast food Chinese food. The food is always good but this location constantly messes up my online orders (i.e. not including the extra chicken I paid for, or giving me some sort of spicy chicken entree when I ordered house special chicken). I keep going back every so often because I like the food, but it seems to be a let down more often than not. read more

I came in today for the spicy house chicken and white rice. My meal taste old like it was recooked a few times. The chicken was extremely dry and lacked flavor. read more

Very disappointed that we waited a long time and someone was taking a large phone order but no one even acknowledged that we were waiting. We left without dinnerand may never go back! read more

What I love about this place is you can order with modifications (unlike Panda Express)!!! I was lucky enough to order the drunken noodles with shrimp today and it was FANTASTIC. It had tons of shrimp also... which is rare in these times. I'm very excited I found a new favorite meal. Although the food coma was pretty bad, so maybe not at work anymore!! read more

This place always gets it right... and they are typically busy. I appreciate that things are ready, and the order is correct. It seems like a small task to ask, but good God, so many places can't get take out right. House special chicken is the way to go.. I could eat cartons of that stuff, until I laid eggs! There must be something addictive in there. To all the haters, I know it's not authentic chinese food, but it's no different than going to Del or making a run for the border when you're craving Mexican food.. so shut it! Great service and in a convenient location. Thank you Pick up Stix! read more

This was our 1st time, so we didn't know how to order. The entrees are family style and come in pretty big portions, definitely bigger than Panda Express. I think my husband and I can share an entree and get an appetizer. Each entree is about $8 and it comes w/ choice of white/brown rice. You can upgrade to chow mein or fried rice for $1.99. They won't let u get half and half. I wasn't too keen on the kung pao beef, but I really like the mongolian beef. It wasn't crowded on a Saturday night and there was plenty of parking. They had college football a on TV, which was a plus. Service was nice. We'll be back when we want something quick with no hassles. read more

Pick Up Stix Fresh Asian Flavors - Mongolian beef and kung pao beef. - Chinese Near Me - Tustin, California

This guy was so rude to my 78 year old parents in first time they have gotten out in ages. Smirked in my dads face while he was being rude. I won't be going here anymore. read more

Very unhappy. We usually order the family meal that would normally feed us 4 with leftovers. Today, they shortchanged us with less main entree dishes than normal. See attached picture. They normally would fill up the container but today it looks only half full. We are so hungry and so mad. We are never going to back to this Pick Up Stix again. read more

Pick Up Stix Fresh Asian Flavors - Shortchanged with only half portions of meat! - Chinese Near Me - Tustin, California

Alright - the House Chicken here, its the best thing on the menu. Also, the won tons are good as well. As for the rest? Well I don't see the justification in paying $8-$10 for what is essentially a fast food restaurant. Its good eats, but I'm cheap. EDIT 12-11-06 Came here a couple days ago, ordered just some house chicken and won ton soup. Said they'd be about 5 minutes, which I was happily surprised with. Too bad it took over 20 minutes to get my food. Now this wouldn't be so bad if the place was packed or they told me it would be this long. But it irks me when half a dozen people who place their order AFTER me get their order within a few minutes, while I'm waiting around like a goon. That and the fact that three of those people had much larger orders than mine. The reason for my long wait? Apparently they got a few calls in for the house chicken just after I ordered so they were "making a really large batch for everyone". Um, I thought this food was woked to order. Anyways, I wasn't pleased. And apparently when they make a "really large batch for everyone" it means it will taste horrible. Avoiding this place like no other. read more

I actually prefer this place better than Pei-Wei. Also, it's closer to home. The price is a little steep but that's pretty common for all of the American Chinese food. Panda Express is cheaper compared to this. I agreed with Kenny. The house chicken is probably the best thing on the menu. I am not impressed with their wontons. The lettuce wrap isn't as good as Pei-Wei. I like their Mongolian beef better than Pei Wei. I also like their Orange Peel Chicken. read more

For Asian fast food, this is one of the best. Unlike some places where food sits on a steam table everything is prepared fresh. You get a hot delicious meal every time. They have a loyalty program, and remind you to enter your phone number every time so you get credit. Service is fast and friendly. Employees are fast to clean the tables as diners leave. You can see the food being prepared. This in now my favorite Asian fast food place. read more

So again I'm getting seriously fed up with ordering with them online or a delivery service no matter what I choose for the way I want my food they keep messing up and not making it the way I want. Again yesterday they don't make it the way I said in the instructions. If you can't do the job the way your supposed to don't offer delivery and takeout until You learn to do it correctly read more

Just ordered from door dash, food came missing 3 entrees, driver says that's all they gave him. Now we have only half the food we ordered, they are closed, and I can't even get a redelivery... Not cool at all, how could THREE entrees be completely missing?? read more

We got dinner from Pick Up Stix for the first time in awhile tonight. We ordered two dinner entrées. In the past, each entree order was comprised of a full take-out container's worth of said entree plus a separate container of rice. We were shocked when we received two meals tonight that looked like their former lunch-sized portions but were charged full dinner prices. I understand that restaurants have been hard hit during the pandemic, but charging the same price for half the amount of food seems excessive. I am sad that we will no longer be a patron of this establishment. read more

Pick Up Stix Fresh Asian Flavors - Chinese Near Me - Tustin, California

Food has always been good at this location. The reason for the middling review is that pick up stix as a chain has not only increased their prices for entrees, but now they give you less food as well. Entrees and sides are now served in shallow plastic trays together where the total amount of food is roughly 2/3 of what it was prior with the takeout style paper boxes. read more

Been a while since I had Pick Up Stix. The orange peel shrimp is still as good as I remember with brown rice. Good job! It's definitely best eaten fresh cuz it didn't taste as good for left overs the next day. read more

We were going to have a good dinner with the family, we walked in excited of what we were going to eat as we get to counter we see big Cockroach trying take my order lol this place was dirty as I glanced at cook cooking no one did anything about roach, manager appeared to have a face as if this was a normal day roaches roaming around. A couple of customers were eating their food up until they heard us walk out of this filthy place and felt disgusted! Sad good residents of Tustin Ranch have to eat in this infested environment without being closed down! As you can see employee was stocked and super happy about the roach hanging out on counter! I will never eat here again! I used to come here at least 1 a week with my family! Manager was ridiculous! She outta get fired! read more

Pick Up Stix Fresh Asian Flavors - Chinese Near Me - Tustin, California

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Went here for the first time in a while. Ordered the Kung Poa Tofu and the Basil Tofu dish. Was very good! Place was busy on people calling in and picking up their orders. I placed my order at the counter. Wait was normal to get our food. Will definitely go back again ! read more

fresh food just little too salty and saucy. Noodles were $2 up-charge but were blend(salty sauce and noodles) I recommend do not get noodles and stick with white or brown rice. Service was ok! Interior of the restaurant Was clean and looked newly remodeled. May give them a second try, but they are not going to be me my first choice for sure...! read more

Update my previous review because mostly you guys keep hounding me to change it jk ok so I've tried other places in Orange County. Something special. I even tried the pick up order through Uber Eats and it was just as great. I probably be ordering again soon. read more

Food is always up to standards and beyond. The service is great, every single person in the kitchen greeted me upon arrival and continue to do so each time I return. Very clean inside and well maintained. Restroom is clean and smells nice. Lunch menu prices are a good deal as well. Mongolian Beef Lunch Combo is delicious! read more

Pickup stix is 10000000 times more delicious than panda Express. mmmmmm ~ so yummy yummy yummy~~~~

I came in today to pick a food for my family and the cashier, i think she is new but very welcoming. I don't know her name but she did a great job. she repeated back my order to make sure it was correct and up sold me on the egg rolls. The food was read in 10 minutes. this was a quick meal and really tasty. I will be back next week. Great job guys. read more

So so disappointed. Pre ordered my food on a busy night went to side register like I always do when I have a pre order and the manager (female) told me I have to wait in line. The line was out the door and the point of a pick up is to not have to wait. The manager said there is only one register open. Horrible customer service read more

Let me start by saying, I am huge fan of this place - just not this location. I went here on Tuesday (7/2). The cashier wasn't very friendly but I over looked it. She kept asking me to repeat my order which was very annoying. I simply ordered the chicken nachos and the house chow mein. The chicken nachos were amazing. The chow main, not so much. It smelled burnt and it tasted burnt. I drove across town for this. I didn't have the energy or time to go back. Proceed with caution. read more

I ordered take-out from here and thought the food was very very mediocre. However, I am giving them three stars because of their excellent customer service. I ordered take out from here excited to satisfy my craving for "Chinese food." When I got home, I realized that they forgot to include my egg roll and I was super annoyed. I called them and immediately the caller knew that they had forgotten my egg rolls and apologized. He proceeded to refund me for the egg roll and let me know that if I wanted to return to get the egg rolls, he would have them made fresh and ready for me (but would still give me a refund as well). Awesome, right?? Unfortunately, the taste of the food is why I gave them three stars despite the excellent service. Specifically, the wonton soup is horrible (no flavor with very thick wonton skin) and the chow mien is overly saucy but still lacked deep flavor. I also ordered their thai chili shrimp and it tasted okay but the shrimp they use are the small shrimps you find in the frozen aisle of your grocery store. In short, I personally did not enjoy the food but all in all, they had some reasonably priced items and their service was on point. read more

What can you say? Affordable, quick Chinese food BETTER than Panda Express in my opinion. It's not particularly authentic or finger licking good, but it sure does satisfy your craving (mine is fried rice... basic, I know). My boyfriend and I usually get the House Special Chicken, upgrade the rice to Lo Mein, and then get some Chicken Fried Rice. That all costs about $20 and we share it, and still have some left over by the end. This location is our go to location and they have renovated it so it looks very modern inside. It's nice for a quick dinner date, especially when you're starving! read more

Pick Up Stix Fresh Asian Flavors - The reg- House Special Chicken with upgrade to Lo Mein and Chicken Fried Rice! Oh and the fortunes too - Chinese Near Me - Tustin, California

Order placed via mobile, order ready on time, ordered wonton soup and grilled teriyaki chicken & vegetables. Got home and realized the we had 5 or 6 pieces of bit size chicken and more than 2/3 cup of not well cooked broccoli and more than 2/3 cup of carrots. The chicken was on the bottom and the container was filled with vegetables. The meal was not good, the quantity of chicken was very disappointing and the vegetables were barely cooked. If we were at the restaurant and received this dish we would have rejected it. Very poor quality control... Does not favorably compare to other local Chinese restaurants. Will not do take out again from this restaurant. read more

Great service. Okay I downloaded the mobile app. This is the easiest app to use. Order via app and it's do simple and self explanatory. I love it. For sure I will eat her more often. I frequent the shop on jamboree. read more