I had an excellent experience from start to finish! The customer service was outstanding, and Luz went above and beyond to make sure all of my questions were answered. She was friendly, professional, patient, and made the entire process so easy. It's rare to receive such genuine and attentive service these days. Thank you, Luz, for providing such an amazing customer experience. I highly recommend this business! read more

Not all pizza huts are created equal. We came here a few years ago a few times and it was pretty bad. However, we recently moved back in the area and the last couple times we ordered from this location were great! We got a fully loaded large pizza with extra sauce and extra cheese and it was truly loaded and flavorful. The only suggestion is if they could cook these fully loaded pizzas a little longer than the low toppings ones for a little firmer bite to the middle. Luz helped me out at the check out and she was super friendly. The place also looks cleaned up inside from before. Happy they turned this place around. read more

I have never written a review of a restaurant before, nor have I ever returned food but, the pizza we had delivered on Feb. 16th was truly horrible. For approximately $73 (included tax, tip for driver and delivery fee) we got a large and medium pizza that were cold, stale and pretty much tasteless. They hardly had any sauce or cheese and even heating them up did not help. We threw them away. We had guests over and it was rather embarrassing and we scraped to find other food to feed them. I hope this helps Pizza Hut improve. We like to support our local businesses in San Juan. read more

Their own employees that physically work there don't know the prices of anything and tell you to look it up lol. If you call to place an order they re-route you to someone remote who is difficult to understand. I had to spell out the name of the city, street and address and give the shop zip code for her to place an order.... read more

Pizza was very dry. The toppings were not fresh but stale and dry. I think it was only edible because I was so hungry. The toppings were very minimal. Only sprinkles of cheese. There's more cheese on a mousetrap. I will never order again from Pizza Hut as their quality over the years is decreasing. read more

Horrible pizza. Dry, burnt and stiff pizza, as the cardboard box it came in. Don't waste your money buying from here. read more

Pizza Hut - Dry, burnt and stiff nasty pizza. - Pizza Near Me - San Juan Capistrano, California

C Wow, these folks are clueless.. My cancer patient mother would like a pizza. I called, and it's been like an act of GOD, together a simple order in. For my mom.. wow, shocking read more

Don't call and place an order they are the worst. Person on the phone was horrible at communicating.

Cold pizza no sauce or fluffy chesses . Just a cold sandwich lunchabale .. small 20$ 8 piece wings .

Your standard Pizza Hut. Our order was ready in time and made correctly. Prices are descent and delivery has worked out well too. Pizzas are made well, the pan is the way to go. Of course there are better quality pizzas out there but this will do on a lazy day. read more

Pizza Hut - Pizza Near Me - San Juan Capistrano, California

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Are you for real with the size of your wings? What is this? One star review is bigger than the size of your wings and don't even deserve it. So disappointed and definitely mad at the unfair price you charged me for this ridiculous joke read more

Pizza Hut - So disappointed - Pizza Near Me - San Juan Capistrano, California

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WORST PLACE TO ORDER PIZZA FROM. They have raised there prices and online says medium pizza with one topping are in the $7 deal menu and when I was gonna order, it went to $9 a pizza and I called to figure out why it changed from $7 to $9 and they said it'll be $10 a pizza now. DOMINOS IS THE WAY TO GO EVERYBODY! They don't lie on the prices and rip/scam people off. read more

Ill never have this pizza again ! This place is going downhill ! Food was terrible !!!!

I love Pizza Hut and this location is great! We just tried their new Detroit style pizza and I HIGHLY recommend, it's so good!! I also always have to get the breadsticks, they're so deliciously garlicky and buttery and have the yummiest sweet marinara sauce on the side. Love me some Pizza Hut!! read more

Pizza Hut - Detroit style cheese + Breadsticks - Pizza Near Me - San Juan Capistrano, California

There are a lot of bad reviews for this location, so I wanted write my own review to let others know that they actually make very good pizza here. I have been going to the dominos in town for the last 2 years and recently decided to order Pizza Hut instead. Well I was blown away by the superiority of this pizza over the leading competitor. For the last 5 months I've been ordering from this Pizza Hut and every pizza I pick up is delicious and very well prepared. The one star reviews are all on delivery orders and unfortunately the pizza will just never be that fresh if you're waiting in line for someone to drop it off. I order carry out every time and it has ALWAYS been ready in 10-15 min for pick up. These five stars are well deserved. Thank you Pizza Hut read more

Pizza Hut - Large pepperoni pan pizza with extra sauce - Pizza Near Me - San Juan Capistrano, California

ordered for delivery. everything was correct besides there was literally like no sauce on my pizza. i called the store to ask them abt it. the lady who was on the phone with me told me there was sauce because she said she is the manager and made it herself. did not seem to want to discuss the issue further. disappointed with the customer service. am now stuck with a dry pizza that i paid 40 dollars for. read more

Pizza Hut - a hand holding a slice of pizza - Pizza Near Me - San Juan Capistrano, California

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I was not pleased by our recent purchase and pick up. The facility (SJC, CA) was managed well (clean & friendly), however, what was important to me was quality. We ordered "the Edge" and it was very disappointing! Unlike the appearance on TV, this product was not equivalent. Grant that many commercials are "staged," but the preparation of our "pie" was poor, especially the "thin, crispy crust." I recommend a pizza from another chain! read more

Very disappointing! Not sure if they have changed their formula or not. We love Pizza Hut and always order for game nights. Last order tonight! We had to reheat, and tasted like cardboard. Bye Bye Pizza Hut! read more

I love Pizza Hut but the costumer service I received from a man named Efrain who is apparently "manager" working at this location ruined it for me. I was calling curious to see if they delivered at a certain location and he answered in a blunt /rude way and just hung up. Although they couldn't deliver I was going to carry out but from the costumer service I got, DO NOT GO if ya want to have an unpleasant stay. read more

I seriously don't know what happened but for the last years now this place has gone from bad to worse. When I was a kid it wasn't like this though...I have no idea what happened. Well they've had it coming for a while now but I just didn't have the time to come on here and review this place. Ok, so the last time I ordered from here was at least 2 months ago...I ordered online and 20 min. later I get a phone call from an employee that they are out of mushrooms...really??? The time frame I got online was about 40min....so it took 20 min to figure out you were out of mushrooms??? About 2 hours later, a guy shows up at my door with cold pizza....what am I suppose to do??? BE PISSED OFF!!!! Why is it so hard to get decent pizza service in this town?? This never happens to me anywhere else! Seriously, it does not! read more

I called to order a personal pizza. For the second time they do not have it ready. Apparently they forgot about it, after giving them about an hour to have my order ready they just didn't bother checking if everything was there, instead they gave me the rest of the things I ordered and told me everything was there. It's so frustrating that you give them enough time for your food that you pay for. The worst part was that they didn't even apologize and the manager was sitting down and was just staring from a distance and didn't even bother getting up and asking if everything was ok. She got up picked up the phone and ask her employees what happened but no apology from neither one of them. They clearly don't know what customer service is. read more

First time ordering at this location. Dana point was my go to. I ordered 2 Pizzas and 8 Wings. Pizza was great only downside was the wings. They were the smallest wings I've ever eaten. It was was a rip off read more

Pizza Hut - Wings - Pizza Near Me - San Juan Capistrano, California

Early good crust long enough for my family and warm it was super duper delicious for me and my dog but sadly we finished it

My pizza it's still raw in the bottom.. I ordered stuffed crust Hawaiian with extra cheese and Italian sausage by when I saw it the pizza didn't even rise a little and it's so flat.. and when I took a bite I can still taste the dough.. like eating a chewy dough.. so disappointing! I'll put the picture and you decide.. their rushing the pizza.. read more

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so flipping bad bruh !!1 i ceme her at one of clock at afternoon and my dad ordrd me peperony pizza and it was not that good!!!!! i want u 2 b warnd cuz it is like ur takin a risk by goin here bro!! u have ben wanred!!!!!!!! the guy that gave me are pizza was supa mean to us and he gave it to us and just didnt say word to us and he left us and didnt come back bro!!! there was a bug at the table and it got on my pizza slice and i had to throw away and there was a lot more bugs at the resterant and it was pretty bad cuz there was trash at are table. read more

Tripled checked on phone that they brought me sauces and they didn't bring any sauces for multiple items that all came with sauces. bummer. read more

They Didnt Put The Garlic Buttery Blend On My Pizza Still Ate It Thou Enjoyed Just Because Im Not From Out Here Will Always Choose Pizza Hut Not Going To Change Anything With An App Is A Go To First Specially With An Rewards System Thats How Every Company Get Me To Come Back - @aredott read more

This place is having contactless delivery yet again why the don't they let you know when they drop it off this driver was so fucken disgusting he left it on the ground next to the trash can !! So gross really ! So think twice before ordering read more

Pizza Hut - The pizza on the floor next To a trash can - Pizza Near Me - San Juan Capistrano, California

Best customer service they are always polite and respectful food is always on time, and the manager is always helpful and throws in extra things from Time to time and she likes to make jokes which makes the experience a lot better I really recommend!! read more

If I could give this place negative stars I would. I ordered a pizza at 8:04pm online... I received an email stating it would arrive at 8:49pm which is 45 minutes. At 9:05pm I called Pizza Hut. The 1st time I called I was put on hold for 3 minutes. I hung up and called again and I was hung up on. THIRD time I got ahold of a girl and she seemed really lost. I told her it has been an hour and no food. She said sorry we have a hour wait time we're just really busy. I told her I was given a 45 minutes not an hour. She said well the wait is over an hour... Uh so what story is it going to be an hour or over an hour?... She told me to just be patient and wait 30 MORE MINUTES. I waited 15 more. My child was starving by this point. I called again and this is a joke. I could hear the girl being told what to say by someone else. The manager then tried to explain to me how their wait time was 50 minutes... Does no one know math at this Pizza Hut? I don't understand what part of IVE BEEN WAITING 1 HOUR AND A HALF NOT 50 MINUTES! My 6 year old son figured that out. If the wait time is different from online than in store that's an even bigger problem. My cold pizza just got here at 9:40pm. All they could offer me was "sorries" or to cancel my order. How convenient that they couldn't offer me any sort of compensation besides $3 off because the driver JUST left to deliver the pizza... NEVER AGAIN. I recommend everyone to cal dominos or papa Johns! ANYWHERE BUT HERE. read more

Honestly, I know I shouldn't expect much ordering from a Pizza Hut, but damn, did they really miss the low bar I had set. First off, my pizzas were cold (okay, that is like the most forgivable) I get it, lots of deliveries, little drivers. Shit happens, I can reheat it. Not ideal, but, whatever. Upon inspection, they didn't follow instructions, I ordered light cheese there is cheese covering this pie. The marinara sauce lid wasn't closed so it spilled and soaked all my now soggy breadsticks. I mean I knew I wasn't going to get good food when I was resorting to ordering Pizza Hut but my real problem was with the lack of care for instructions. I explicitly put do not knock or ring door on my delivery instructions, and yet, the driver rang the doorbell twice. In doing this waking up my child which was the whole reason I said don't knock or ring! I even have a sign on my door saying do not knock or ring doorbell!! So it wasn't even like "he forgot." When I called to complain about this, just to say "hey, do better," the man who answered the phone got huffy and said "that's not my problem!" Sir!!!? Yes???! It literally is, your employees lack of competence is 100% your problem. When I requested to speak to whoever is in charge of him, I got dismissed saying "we will talk to the higher ups" and then hung up on. So we all know that's not going to happen. Honestly, I would have rather burned the 35$ I spent. Don't waste your money here. The employees are rude and do not care about quality, or their customers! read more

Ordered a meat lovers large pizza for delivery last night. First off with a three dollar tip it was over twenty seven dollars. Then it did not taste quite right. Eight hours later I had the worst case of diarrhea I have endured in years. Never again. read more

Not from this area, and not really a big fan of pizza because one bad experienced with them. Thought I go ahead and give them another chance with the pizza. So here I am, sitting inside as I wait for my pizza to come writing this review. Came in and was greeted by the staff, they are super friendly and nice, made me day so far and as far as ordering goes, the employee, Ana was awesome, she helped me with the questions and deals that they are having. Their services are amazing, they even tell you the time approximately when your order will be out, and this place is one of the rarest Pizza Hut that sitting have some dining area. (Because for some reason most of them took that park out) Definitely going to be ordering from them when I'm back here. read more

We thought we would try Pizza Hit for Super Bowl. Meh. The pepperoni pizza was not good. It had a 'tinny' flavor, not sure why. The Honey BBQ wings had hot wing sauce splashed in it. read more

Today I ordered a few pizzas off the Pizza Hut app and I guess I did not input my order right because when we went to pick up our pizzas one was missing pepperoni (again, completely my fault) I am very thankful that the young lady at the counter named Sharon (I hope I spelled that right) opened our pizzas in front of us and repeated the order for us to save me some time. After explaining myself Sharon was quick and happy to fix the issue for me. I didn't have to wait long for my pizza to be made but Sharon still offered me the pizza I misordered which I appreciate because I don't like good food being thrown away! I work in service as well I can always appreciate people like Sharon taking the extra step to making it right. The food was quick and fast at this location as the whole transaction took less than 30 minutes. Those of you complaining about delivery waits should pick up your pizzas if you can, and remember that these guys are most likely making minimum wage and are not given enough for gas money, so remember to tip your pizza drivers! read more

Can I give less than one star? so they say they're going to deliver another pizza because the last one was 2 hours late. an hour later I get another pizza however it's actually the same first pizza which is now ice cold. I definitely won't be coming back to Pizza Hut. Stupid me I thought I'd give them another chance so far over an hour wait. I figure it's pointless to call I should just call another place instead I bet I could order from somewhere else and it would get here before the one from Pizza Hut. read more

I'd give them a zero.... but one is the lowest mark. They couldn't find the address. So they called and left a message .... not saying they were from Pizza Hut. I called back to a gentleman saying bueno bueno bueno. Not so good good good. read more

The rude, incompetent service of San Clemente Pizza Hut deprived me of my fondness for the franchise I normally enjoy. My family has been repeatedly disappointed by luke-warm pizza and gruff, dismissive employees on the phone or behind the desk. Tonight's disaster of cold pizzas delivered 90 minutes after an online order was the last straw, and we officially quit this business. read more

I haven't order from here for a while but today we decided to give it a try again and it was super good! We ordered this new pizza that they have that has hotdogs in the crust and the pizza in the middle as usual. We added some garlic to the crust part and they were very nice in letting us do and pick what we wanted on it without any complaints. Are pizza was really good. It was ready within the time the gave us and nice and hot when we got it. We will be ordering this style of pizza again. For just pepperoni it was 12 bucks plus tax and with the combo pizza it was 18 which is still a pretty good deal. They provided us with extra plates, napkins, cheese, ranch, and crushed peppers. Thank you guys for making it super good! We all really enjoyed it :) read more

Pizza Hut - Combo pizza with jalapeños and mini hotdogs. Excellent! - Pizza Near Me - San Juan Capistrano, California

Everything was delicious! We got a large custom made pizza with a pretzel stuffed crust. The crust was so good we found ourselves fighting over the crust edges. We also got the buffalo and honey barbeque wings.It took forty minutes from the time of order for them to get here but that was still very fast. Pizza was better than ballpark pizza and cheaper too. read more

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