First time using Puls, scheduled an appointment for an arrival time between 3:00pm and 4:00pm. The tech showed up at 5:10pm and didn't have the tools he needed to mount the TV. Don't waste your time, hire a reliable company. read more

The worst of the worst. Can I give zero stars? Setup appointment on Sunday, no-show. Setup appoint for Monday, No-show. Setup appoint for Tuesday, No-show. Setup 2 appointments for Wednesday am and pm, no show both.Set up appointment for Thursday am, No-show. I'm done! read more

UPDATE- Screen doesn't work. Husband called today because he's been working. Now we have to fill out a form to have the screen replaced once again IF APPROVED!!! And wait till they decide to have it fixed. I have read other post were they had to have the screen replaced again. He even explained to them that he can't even answer his phone at times and there is a pixel that lights up in the middle when you press the bottom of the screen. Was happy till now! THEY NEED TO FIX WHAT WE PAID FOR THEM TO FIX, PLUS REPLACE THE SCREEN PROTECTOR ALSO! **************************************** Great customer service with professional and friendly service workers. My husband cracked his iPhone screen pretty bad. The service tech arrived on time and replaced the screen and was done within 15 minutes. He was polite and very clean as he worked. Will most definitely use this service again! read more

UPDATE: Had a few issues with Cellsavers in the beginning but their customer service team specially Toya worked their magic to get me set up with a new phone. Although it took some time they got things right and I appreciate that! Thank you read more

My husband literally drops his phone every 48 hours or so. Cell savers has been his saving grace. A tech (Robert L.) came to our home at 5pm on a Sunday evening and was done in less that 20 minutes. Pro-tip: some drivers have accessories. Invest in a good case from the tech. 10 Stars! !!! read more

Stay away from this tipoff company. The hot box repairs and charge you for parts that aren't bad.

I was afraid of bait and switch... But these guys are legit... They come, do there job, then leave... All while keeping you up to-date via text. Tv mounted, done. Had a great tech named Odir. Price same as listed + tax... read more

This company is garbage and completely unreliable. I sat at the house for the better half of the day waiting on a technician, only to have them call and reschedule on me twice. Then finally they rescheduled for the next morning only to call me the next day and say they couldn't get anyone out and I'd have to reschedule for next week. When I asked to speak to a manager to help resolve the issue, I was told that there wasn't any available and that they were all in a meeting. I definitely would not recommend this company to anyone. Highly disappointed read more

***Ammended review. Wow! I posted my less than positive review below, and had an em very shortly after. Very impressed that they cared enough about my dissatisfaction to reach out. That in itself is worth 4 stars. If I need this type of service in the future, I'll give them another shot. This company really seems to care. "This is the first negative review I have posted on Yelp. I had an appointment for 10am. I changed my schedule to accommodate this appointment and I had a narrow window of time. The tech called me at 1010 am and said he was 45min away. Not acceptable. If they need a hour window, they should clearly say so when you book. If I wanted to be treated like a Comcast customer- I would have scheduled with them! Thank goodness a competitor could get me in and out in 15 minutes." read more

I have been waiting for one month for my washer machine to be repaired. My repair person didn't even bother to show up for my appointment today. I have been rescheduled so many times I have lost count. I wish I could rate this company zero stars. I will be filing a complaint with the BBB today about this company. Don't waste your time and money with this company. read more

They responded to my request in a timely manner and the repair was completed the next day (they came to my office). Good service!! read more

I can't say enough good things about the experience I had with cell savers. It was so easy to set up an appointment online and they confirmed my appointment within a couple of hours. They had availability the same day and came to my house in the evening at 7:00pm. The technician I had was Robert. He was very nice and he fixed my screen in about 30 minutes. I was informed that I had a lifetime warranty. If anything were to go wrong they would come replace it. The next day I received a text from their customer service asking about my experience. This service was incredible and I will tell everyone about them. Bravo cell savers.....bravo. read more

Very quick turnaround and they saved my old (classic!) iPod. Friendly people. read more

UPDATE #2: They sent a different technician the very next day to my work who replaced the screen again in less than 20 minutes with no extra cost. My phone is working perfectly now! UPDATE#1: Just noticed the new screen he put on my phone has a little dot that "shines" brighter than the rest of the screen. It's almost unnoticeable, although you can really see it when the background is white (Instagram for example). Contacted customer service and they asked me to fill out a warranty form online explaining what happened and they will get back to me within 24 hours. Will wait and update here. I was at a pool party on Saturday for 4th of July when one of my friends dropped my phone and completely destroyed the screen. I am very careful with my stuff and had never broken an iPhone before, so having to look at it broken was unbearable to me. Apple Store didn't have any slots available for the next 3 days, so I googled "iPhone screen repair Houston" and found this website. The tech was there in less than 2 hours, fixed my phone in his car in 15 minutes! He even told me to go back to the pool party and that he would honk his horn when the service was done - amazing. The price is good too, only $10 more than what they charge you at the Apple Store without having to go there and wait for more than an hour. read more

Initial skeptic, eventual believer. Set the appointment to get my wife's iphone6 screen repaired, because our one year old cares nothing for personal property, and the cell savers technician had it repaired in under 30 minutes. They came to where we were, fixed the display and replaced the screen. I recommend to any and everyone! read more

Overall excellent service and experience! I found the communication to arrange a technician to come to my home to be well above average. Tech was on time and professional and completed the work quickly. I highly recommend CellSavers if you have a cracked screen and need it repaired. Bryan read more

We unfortunately hired Puls to repair our 6 year old LG gas dryer on July 14, 2019. It is now July 25, 2019 and our dryer is still not repaired. We have gotten the run around from the sub-contractor that Puls hired to fix the dryer. There is a complete miscommunication between Puls, their customer and the sub-contractor they hired for our job. We're into them $87.00 for their diagnosis fee which is non refundable but taken off the bill when the repair is complete whenever that occurs. DO NOT USE PULS FOR appliance repair. Call a local repair company and deal directly with them. Still waiting with a pile of dirty laundry in Houston! read more

Replaced my iPhone 6 Plus screen in 30 minutes at my office! Great service and half the price I was quoted by two other repair places I had to go to. Would use again! Kelly Dallas,TX read more

Terrible terrible service! I scheduled 3 different times over the span of 2 days and they told me after the fact. Hours later in fact that they wouldnt be coming. What a complete waste of time. Do not use. You are better off going to get it fixed at a store front. read more

Don't bother with this joke of a "company". I booked a TV mount job 4 days ago, only to be canceled 20 minutes before the scheduled time. I called and they told me another technician was dispatched to me. Nope. An hour and a half later, after calling several times, I was informed that the technicians phone battery was dead and he was unable to call anyone cancel. The second cancelation. This is my first time attempting to use these people and I wouldn't even dream of calling them again. They wasted my time. Very unprofessional and disappointing. read more

So far very disappointing. Repair man came on a Friday, diagnosed my dryer problem as the igniter. Takes the full week to get the part, comes back, installs it, no heat. Now he says it's the switch instead and will come back Monday. After the first misdiagnosis, I don't have confidence that the problem will be solved Monday. read more

Called these guys out for an oven repair, repair man did not speak enough English to be able to understand what the issue was. He spent an hour tinkering with the oven, communicated that he would text me the next day with a solution. It's been almost a week and no contact. Called a different repair company and the guy took about 5 minutes to diagnose the issue and get me a quote on repairs. Will never waste my time with Puls **UPDATE** I have bumped this rating up to three stars because a customer service representative reached out and offered to pay my repair bill. While the tech they sent may not have been the best, they do have good customer service to make sure you are taken care of. read more

I scheduled an appointment for 8 AM; the website says that it shouldn't take longer than 30 minutes. The technician was there until 10:30! After he was finished, he realized that he used an iPhone 6 template & I have an iPhone 7 Plus. So of course, there were some mess ups. He broke the cable that allows me to hear people on the phone without having them on speaker. After the admitted his faults, I played with my screen a little bit & it started to glitch a lot. After I got to work around 11:00, I could barely touch my screen, things were opening on their own, it was all just annoying. Around 6:30, i had to go and let another company repair it & thank God, they knew what they were doing. I spent $230 on that horrible service & have requested for a refund. Btw, my tech's name is Saied. read more

Electrical tech did not correctly connect fan. Did a terrible job hanging fan. Worst service for electrical work. Just wanted a fan hung. 4 hours later. No bueno. Marcel -terrible. I don't usually write bad reviews but people need to know. Tech did not turn power off before starting work. Breaker tripped twice during install likely causing damage to switch and fan. Said it didn't matter because the switch he removed was in off position. How hard is it to connect the green wires, white wires and black wires. The switch did have wireless speed controls but wired on/off controls. He would not initially read fan instructions. Said he was the only electrical guy at Puls after I asked him to call for backup. See pics for crappy ceiling and fan blade install. I have received no calls from anyone at Puls and I had to pay for this work. Figured I would since he was there for 4 hours and did get it hung. I will need to call another electrician to inspect and correct. If I am over reacting and the next tech validates what Marcel did, I will issue an apology but not for the crappy finish work. If not, shame on u Marcel and Puls for the bad service and follow up. read more

Puls - Appliances & Repair Near Me

See all

Puls use to be awesome, say couple years ago when it was just phone repairs. I've liked them so much that I let them no-show 2 times and thought that this time would be different. Three times the charm to let Puls go. Three times appointments were confirmed and 3 times no tech. No notification of running late or not being able to make it at all. read more

guess what - here it is Jan 2020 and STILL nothing! They stopped emailing altogether as if I never existed! I remain steadfast - do not use this company unless you like getting jerked around! read more

Bad customer service they diagnose my refrigerator said it was the fan and two days later after they replaced the fan our refrigerator went down we contact them they came out and said that they weren't able to diagnostic because the motherboard was broke which we replace with them in April of this year but it was past our 90 day. Honestly regret Using this company very unorganized and unprofessional. read more

Welp I had a 5-6pm time slot for hanging a TV on my patio and thought Jonathan would be on time. He texted nearly 1 hour late saying he would be there soon. I called him approx 20 min later and he said it would be another 30 min ETA..that he was in route. Well it's 2 hours later and he now says he is still stuck with a difficult job! Really?! Not returning texts or calls...don't waste your time using this company...VERY UNPROFESSIONAL!!! read more

My dishwasher didn't work. I found plus on google then made appointment with them and they said charged me 79$ until it work. They came in and told me cause my dishwasher was clocked then they charged me 97.36$. I asked them why he brought up other additional. Terrible. They came in 5 mins and charged me 97.36$. Just scam. Please do not hire them. read more

Puls made the installation of my brand new 75" QLED Samsung TV i was amazed! I am the hardest person to impress with customer service bc I am in the biggest industry there is geared for customer service. Stewart Title Cypress, Texas. We deliver so I expect the best. Puls was OUTSTANDING! read more

My broken screen on the iphon6 has to be replaced 3 times and I am still concern it may fail again. The replacement parts fall below any standard. The replaced glass screen cover I bought to protect the screen was replaced twice and still not seating properly on the screen. cellsavers promised a replacement by mail and after 10 days I am still waiting for the replacement part. While the technicians did an excellent job the low quality of the parts cellsavers use leave no doubt to look somewhere else for your repair needs read more

They were able to fix my refrigerator in about 5 minutes. It didn't take any parts and very little effort on their part. Instead of charging something fair, they charged $226 which includes a $79 diagnostic fee. Their billing is very suspect with no explanation. I called them and they provided no reasoning to their bill. If I could give them zero stars or negative stars, I would. I won't use them again and I would not recommend them to anyone. By the way, I have never rated anyone before but I felt so strongly that this company took advantage, I feel compelled to do this. read more

The service was good! I was serviced by Salarkia... He finished very quickly and was very kind. However the same day, my phone was having touch sensitivity issues. Later in the day I noticed my phone's new screen wasn't even secured into place! it was coming out of the metal frame... The service was great, but the materials used were below par and unfortunately I paid 100+ to have a phone that will require repair once again... read more

Bad repair they don't do a good job they are horrible and they break your phone! If you want bad customer service they will break your phone and won't fix it for you! Totally. Had the worst experience using them! Bad customer service all I can say read more

Called Puls this morning (Sunday)to see if they could get someone here to repair my ailing refrigerator. I was told that a technician would come between 1 and 2pm. I finally called about 4pm to see if the tech was on his way. Was transferred to their technical support department who informed me that there was no tech available today and I would have to be rescheduled for tomorrow. No call or text to let me know. In the meantime everything in the freezer compartment was melting and it was too late to try to get help elsewhere, on top of wasting 3 hours of my time waiting. I would not recommend this company. Very unreliable and very poor customer service. Thanks for nothing Puls. read more

ABSOLUTELY TERRIBLE. WOULD NOT RECOMMEND. DO NOT CALL OR USE THIS SERVICE. I set up an appointment yesterday at 4:00 to replace a cracked screen. The tech texted me at little before 3:00 saying he would be there in 30 mins. I said ok, and waited, he arrived after 4:00, repaired my phone and it seemed good as new. Flash forward, this evening around 8:30 and my screen suddenly blinks out and goes black and is completely unusable. So barely past 24 hours and I'm worse off than I was before. Yelp requires you leave at least one star, but this should be a zero. read more

**DO NOT USE THIS PLACE** Truly the biggest disaster and worse customer service experience I have ever had. We had their "Technician" Mathias come to our house on Friday, May 13th for a problem I was having with our refrigerator ice maker. I am not exaggerating, this "technician" took one look inside my refrigerator where water was leaking from the ice maker and told me I "need a new ice maker" that would be $543. No testing. Didn't even bring out a tool. I made the mistake of paying their service fee because the guy was literally at my house for 15 minutes. I went online when he left and found the exact problem with my ice maker which was a partially clogged water line due to hard water deposits. I cleaned the line and chipped away the ice buildup. Ice maker is working perfectly now. I have requested my money back multiple times as their "technician" did absolutely nothing other than try to maximize the amount he could bill me by saying I needed a full replacement. We got an email back with a blatant lie saying "our technician performed a full diagnositic test" and they would not give me a refund. Also, when you call "customer service" good luck, you are speaking to someone in Mumbai that you can't understand. I can't express enough how disappointed you will be if you use their services. read more

Amazing service! My stepson broke his iPhone 5s screen and it's not insured anymore so I found these guys via google and tried them out. I filled out the form online and within 10 minutes someone called and the guy was at my door within 30 minutes after that. Amazing. He was very nice and informative. I will be using their services again. Oh and all of this happened on a very rainy Saturday. Quick, fast and convenient and the price wasn't bad at all. I spent $86 including tax. I'm sure I would've came out higher somewhere else. read more

Puls Houston was assigned to us by Amazon (Home Services) to set up a trampoline we purchased for our daughter for Christmas. Amazon charged us, scheduled the exact time and it was agreed. Several days later Puls emailed saying the job was "out of scope" and they wouldn't show. I'll never use Puls for any service and beware if assigned Puls through Amazon. read more

I literally sent a request at 4:10pm yesterday (on a Sunday!) and someone was at our house at 5pm and fixed the screen on my son's cell phone within 10 minutes. It was pricey - but I'm sure you pay for the convenience, and the parts aren't cheap for the 6s+ ..... I was impressed! read more