Do Not get your car serviced here. You will get ripped off. I could not get Service Advisor Derrick Wright to give me an estimate for a repair without agreeing to pay open end diagnostic fees. I wanted to know in particular if a repair was considered warranty covered or was it going to come out of my pocket. The prime issue at hand is how much could it cost. When I told him it was Bull Sh.t that he couldn't even give an estimate he ran away. The Parts person is very good though. Buy parts here. read more

I rarely give top ratings to Car Sales organizations, but the Putnam Subaru of Burlingame, CA is a great exception. I bought a new (actually 2,000 mile service loaner) Ascent Limited at over $3,000 off KBB pricing, and I drove home with a huge smile on my face. The best part of the experience was working online with a team that listened to and worked with my busy bi-coastal schedule. Miguel worked most of the long-distance communication, but the great part of the experience was when I got to sit down and finish the sale with Nelson May. His passion for the Subaru brand (he's a WRX aficionado) and for the history of the dealership was deeply evident. I couldn't be happier with the experience. Thank you, Nelson and Team. read more

Putnam Subaru - We're a three Subaru family. Our daughter has one too. - Car Dealers Near Me - Burlingame, California

I trust that Putnam Subaru will only charge me for the work my car needs, and not what it doesn't, their prices are fair and they are efficient. Ethan is the Service Advisor for my car and I can tell he enjoys his work - Great Service! He patiently answers my questions and shows me how to use the technology on the car that I don't understand. This is my second Subaru (great car and value for the money!) and Putnam is the only (dealership or independent) service shop that I trust to service my car. read more

I was forced onto the car market earlier this month after my car crapped out on me, and I am so glad I chose Putnam Subaru to purchase a new car & join the Subaru family!!! Miguel was SUPER helpful and easy to communicate with prior to scheduling an appointment at Putnam. Once I arrived, the process was so smooth to start on the test drive and make sure I was capable of what a Subaru can do, and point out pros and cons to features of what the car can do. I decided to buy the car the same day, and it was an unbelievably seamless process to getting the car ready while finishing paperwork, and then having it ready to drive off the lot! Miguel also made sure that Ricardo was available to give me a tutorial of how to navigate the new car and explain all the features to make sure I was comfortable before I drove off. Even when we bumped into specific model-specific confusing feature, Ricardo and Miguel knew exactly where to look to find the information and be able to quickly learn and also teach me how to utilize it! Thank you so much Miguel and Ricardo, for welcoming me in to the Subaru family! read more

Putnam Subaru - Car Dealers Near Me - Burlingame, California

We purchased a Subaru SUV here in Putnam Subaru. Everything is good at beginning and the sales person is professional to introduce the vehicles to us, UNTIL we sit down to talk with this Financial Manager Jay. He introduced extended warranty and some other services to us, which sounds good to us. Since this is the first time we purchase a new car, and we really want to protect our car, we purchase the warranty and other services, which is a big mistake I made in my life!!!! We are using the dealership's bank to do the car loan, so when we agree to add the warranty and so, this Jay only show us a monthly payment number, not even tell us how much is each service. I'm happy to get a new car but stupid enough to forget asking about the detailed prices of each service and sign the contract. When we went back home and told our friends this good news, guess what? They told us the warranty and other service's price are way higher than the market price. We called the other 3 or 4 dealerships around, and their price is $5,000 less than this one. I'm so mad and called Putnam Subaru, and they said I have to talk to the person who helped me which is this Financial Manager Jay! But this Jay disappeared. They said he is off of the day, another day he is out for meeting. I can not talk to him until 3 days later. I even went to the dealer store and can not find him!!! I finally can talk to him and asked him why their warranty is $5,000 higher than the other dealer, guess what he said? he said their warranty is better. That's bullshit. Everybody use the same Subaru official warranty and no difference you buy from which dealer. I researched this information during the three days I'm waiting for this Jay show up. So he paid me back $5,000 after I said I will talk to Subaru company when they do the after-purchase survey. But this is really a BAD experience for buying a new car. I feel like they just treat you fool and try to rob as much money as they can from you. I'm even pregnant and this new car is for welcoming my newborn baby, so this dealership is even no mercy for pregnant woman. read more

Putnam Subaru is a small dealership compared to its counterparts on the street. Finding parking is such a hassle and we literally had to text our sales guy to move the cones so we can park on site. Brother is on vacation from Germany and really wanted to purchase a car for him to bring back. Miguel was our sales rep who helped us through this process. My brother wanted a specific car and color but the 10k markup was ridiculous AF. I was very adamant that he was not to pay any of the markup and after so many back and forth negotiations we finally settled on a price and my brother drove off pretty happy. Miguel was nice, straightforward, helpful, with no bullshit. Definitely go see this guy for your future Subaru purchases. read more

Putnam Subaru - Car Dealers Near Me - Burlingame, California

I went in about a month ago after my VERY loved Mazda Tribute had finally given her last performance, with very much interest in possibly purchasing another Mazda. After doing some research I came across the reviews for Putnam Subaru dealership and was really impressed with what they had to say. I was a little anxious and a bit nervous about how the experience would go, but after meeting Miguel (an appt. set up a couple of days before) I immediately felt at ease with the genuine and personable way that we were greeted and with the transparency with which our questions were answered. Since I knew that a Mazda was most likely going to be the next vehicle I purchased I was hopeful that I would be able to reach some kind of a deal that day. After the initial car I had originally made the appt. for did not work out Miguel offered to show me something else. He showed me a Mazda CX-30 and after I drove it I was hooked. Miguel and Jay R. (finance) made the experience non stressful and eased my anxiety along the way. They took the time to answer all of my questions and followed up to be sure that I was happy with my purchase! I can honestly recommend this dealership for their level of service and professionalism when you are in the market for your new car! Overall just a great experience. Thank you so much to Putnam and to Miguel! read more

This is my first time purchasing a car and the entire team at Subaru Burlingame made it a really wonderful experience. After my purchase, Ricardo went into full detail all the features of my new Impreza and showed me how to operate them. Not only do I feel satisfied with my purchase, but now I feel confident and how to use all the great features Subaru offers for this car. Thank you! read more

My wife and I recently purchased a new Forrester from Miguel at the end of August this year. Excellent help. He found out what kind of car, colors, etc of what we were looking for. He found a Forrester Limited, an upgrade from what we were looking for, for less than the premium we were looking for. A two step upgrade, at less money. I will be returning here when it's time to get my wife a new car. I also want to give a shout out to Ricardo. We went back to get the tutorial of all the options it has. He took almost one hour to answer all our questions about the car. Very knowledgeable about all the features. A huge thank you to both Miguel and Ricardo for all the help with this purchase. We will be back. read more

5 stars and more to the team at Putnam Subaru! I had a very good experience with the purchase of my 2024 Subaru Outback Onyx. Miguel Reyes greeted me with a smile and took his time giving me a decent test drive while also explaining the features of the car. I like that he's happy to go to work every day and that he considers the Putnam family, his family too. Jay in finance was very pleasant, usually hard for a customer to like the finance manager...but I did. He was very polite and calm with explanations and negotiations. He also explained financial options to me which is appreciated, as females often get profiled. Lastly, Miguel told me that I could get a personalized tour of the capabilities of my car with Ricardo Villanueva. Ricardo was fantastic and taught me how to use several of the new features of the car, and explained in detail the bells and whistles (literally) and what they signify. Sure we can look at the manual, but there is nothing better than discussing it with a live person. Ricardo took his time as well, focusing on my questions. This is definitely the type of experience that a new car owner would want when purchasing a car because hopefully, your motorized friend will stay with you for a long time. Thank you to the team at Putnam Subaru. I'll definitely recommend them to my family and my friends. read more

Julian was great (especially after hours at a competitor where they gave me the runaround). I went through Costco and he called me within seconds (literally!). He was fully transparent about pricing, options and everything else. And a super nice guy. I'm thrilled with my new crosstrek, and he will be my first stop when I'm ready for my next car. read more

At Putnam Subaru and again I am very impressed with the service department. I was promptly greeted, info taken and am waiting in the customer service area.coffee machine, snacks, magazines. All that plus reliable service. Wouldn't go anywhere else. read more

Putnam Subaru - Car Dealers Near Me - Burlingame, California

Much appreciation to Miguel at Putnam Subaru! I had stopped by to take a look at the inventory on-site and for someone to help me run numbers on a purchase. I knew there was a manual Crosstrek coming in, but I hadn't set up an appointment to speak with anyone and keep in mind I already had some prices set in mind. After a long day of going from dealer to dealer, Putnam Subaru was my last stop. I was immediately greeted by Miguel, but was surprisingly willing to help with inquiries and options with no pressure to purchase at all. We go through what's on the lot, what's incoming, and the range of pricing for each particular vehicle in mind. Ultimately, I did not make a purchase with Putnam Subaru, but I would gladly do so any other day. This is what customer service and hospitality is about. It's the kind demeanor and the willingness to help that almost took me from just looking at options with a Crosstrek to potentially moving a WRX off that lot. read more

Konstantin is really professional and helpful! He explains everything in detail and gives us a good deal with the Impreza!! Very impressive experience and we will definitely recommend friends to go with Konstantin when they need cars! read more

Putnam Subaru - Car Dealers Near Me - Burlingame, California

What an outstanding experience! I have used Putnam Subaru for service for many years with great results...when it was time to buy a new Subaru I decided to give their Sales Department a call. One of the best car buying experiences I have had in many years and that's saying a lot since I am over 60 years old. The Sales Manager Nelson did a great job coordinating the purchase along with our sales representative Konstantin. We negotiated a fair price, traded in my 2017 Forester XT, signed the paperwork with a wonderful finance manager, and we were done. They offered the lowest price in the Bay Area on a new 2025 Forester. We went over the car with Ricardo who did a fabulous job setting up our phones and instrumentation. If you're looking for an excellent buying experience give them a call...I rarely write reviews but this dealership is great and they definitely deserve the compliment. I will definitely be buying my next Subaru from this dealership... read more

Just got my 2nd Subaru ascend this week and today Ricardo and I went over to the new features of the Car. he dis a great job explaining all the function, very patient answering my questions and his very knowledgeable about the car. I highly recommend to visit Burlingame putnam if you have questions about your Subaru and look for Ricardo. FYI. very friendly staff. Thank you, Peter read more

Writing to express my disappointment working with the folks in sales at Putnam Subaru. I first connected via their website, asking for a quote on a 2023 Crosstrek Sport that was on the lot. The quote I received was marked up $7k over MSRP. Turns out management made the call to mark up based on the color. (Strike one.) When I wrote back asking for a quote on another vehicle I never heard back. (Strike two.) Almost a week later I decide to give them another shot and requested an internet quote on a black Crosstrek Sport that was shown as in transit. This time I was told that per management quotes are only given on vehicles on lot or delivered within 48 hours. There was no effort to work with me, even though other dealers are willing to negotiate in similar circumstances. (Strike three.) I know it's a sellers market, but it is becoming less so daily. In my case, two "management" decisions have sealed the deal on me looking elsewhere for my next car. I imagine Putnam Subaru must have plenty enough folks walking in that they can afford to provide poor service to those who prefer to negotiate online. read more

Sales staff member Lorenzo offered excellent service. Answered all questions and was fun to work with. Very satisfied (5 star) The two star rating is for the Finance. I was pre-approved via Subaru for a $50,000 loan. I also have worked hard and maintained a credit score well over 800. I was shocked when the Finance guy handed me the paperwork to sign with an 8+ % interest rate. I knew right then he was NOT working for our best interest. A $10,000 dealer package was also added to the Finance terms even though it was never displayed on the sales sign. I was finally able to get the interest rate down to something more reasonable. This is the rate I should have been offered to begin with. Go to Putnam for the sales team and be very careful with the Finance department. Cheers read more

I had my tutorial with Richie for my Forester.. he is very knowledgeable and patient. He's able to answer my questions well. everyone in this dealership has great customer service. Thanks read more

I ordered a '23 BRZ several months ago and once it came in the team at Putnam took great care of me! My trade was smooth and the whole experience was great. Miguel helped me through the sales process and he is a great guy, a stand up and honest salesman. Anthony, the sales manager, is friendly and approachable, and Larry in finance made the whole transaction a breeze. This is my 4th Subaru and I'll be sure to come back for my 5th! read more

Putnam Subaru - Trade in Crosstrek and new BRZ - Car Dealers Near Me - Burlingame, California

Just purchased a 2024 outback with the help of the great Lorenzo and Ricardo. Very nice service and great cars. Will definitely recommend to anyone looking for a Subaru! read more

the finance department J took advantage of elderly people in my opinion my boyfriend and I went in there and we bought Subaru on the same day. He got one. I got one after getting an extended warranty and leaving there we find out that we were overcharged for the extended warranty and was not offered the windshield warranty which cost about $2000 if that windshield breaks going forward we went and canceled our extended warranty and went to another dealership and my boyfriend and I both got $1000 each off of our extended warranty from the prior place. I would not recommend Burlingame places at all:( read more

Stay away from this deceitful dealership!! We are now the happy owners of a Crosstrek but with absolutely ZERO thanks to the folks at Putnam Subaru. All we got from them were headaches and stress as we were purposefully lied to, deceived, and given the run around. We originally reached out to Putnam in December 2020 and were connected with Nelson, who provided an attractive quote for the Crosstrek, which we subsequently factory ordered through their dealership. Subaru Corporate provides tracking updates as factory orders are processed, and when tracking for the FIRST order we placed showed it was expected to arrive at the dealership in February 2021, Nelson suddenly become unresponsive. We called and emailed not only Nelson but Putnam Subaru several times a week for a couple weeks asking about whether we could pick the car up, and when we could get in touch with someone from the dealership, were only to be told that they didn't know where the car was, and that Nelson was the only person who might know. Nelson finally responded after a couple weeks (it was then March) and apologized for his absence, and for the car which was now somehow "lost". He offered to place another order, and giving him the benefit of the doubt, took him up on his offer. Recognizing the real impact of supply delays, we continued to wait the next several months for the next update until finally the tracking details provided directly from Subaru Corporate indicated that the car was scheduled to arrive at the dealership by the last week of June. We contacted Nelson, who assured us that he was keeping tabs on the car's dropoff, and promised to let us know when it was ready. We called Nelson on the very last day of the week that the order tracker stated the car was expected to be delivered, and he said he'd do his best to figure out what the status was, and even showed an alleged screenshot from his sales system to prove that the car was in transit (later upon closer review, we realized what he showed was not in fact proof of actual transit, but only the order itself). Another week passed with no response from Nelson, and at that point we called Putnam Subaru to speak with the Sales Manager. We left numerous voicemails describing the situation, but we never received a callback. We then contacted Subaru Corporate, who then attempted to contact the dealership themselves. They were unable to reach the manager and they too left a voicemail -- and only after another week had gone by did they get in touch with the Manager who said that they had already sold our order without any further explanation. By the time this was all said and done, we're in July 2021. Oh and then at some point we had asked Nelson whether we could purchase a similar model that was shown as available on their website at our agreed-upon price, and he was all for it -- at the tune of $3k above MSRP At the end of the day, we took our business elsewhere (see other review if you'd like details -- hint, go across the bridge) but if only we had recognized Putnam Subaru's shady practices earlier, we could have saved ourselves a lot of heartache. Perhaps we were naïve, as the originally quoted price they provided might have been too good to be true (though they themselves offered it to us in writing in the first place). But to this day, one of the most baffling things is the amount of time and effort that Nelson seemed to devote to continue stringing us along -- he would sprinkle in hopeful responses when we would ask for reassurances and feed us little breadcrumbs to keep us talking to him. For what? Truly a bizarre and sick practice. For a purchase this important, you want to work with someone truthful, reliable, and competent. Putnam Subaru is none of them. Stay far away. read more

This place was super great!!! Miguel and Ricardo were super pleasant to work with! I've been to other dealerships and they've been rude but these two were amazing!!! They've gained a lifelong client for sure read more

They worked within my requests and went above and beyond. My sales person Miguel, finance person Cartier, and Ricardo took such good care of me. I especially appreciated their patience and kindness throughout the process, which meant a lot. And thanks to Al in service who put me in touch with the right people! Thanks team! I highly recommend! read more

I use to be customer of this service for 5 years, but I'm done now. First of all, I should say that very nice people are working there. They are polite people, very kind and always happy to help customer. But quality of service isn't really good. Simple example, my car start driving with a hitches and I bring it there for diagnostics. They charge $250 and didn't find anything. Problem doesn't done and 3 weeks later I bring car again. This time they say there is issues with a battery and replacement can fix the problem. Another $250 and I get back car. Guys in the service say car is like a new, everything checked and everything is perfect. Two days later I go to the Sierra and in the mountains, without the cell service at dusk with a little baby in the car I got "check engine" ad well as other check lights (break, abs) On top of this new battery start leaking. After this I bring car in other Subaru service and they immediately find and fix problem. Car driving like a new now and other service charged less that $250. Regarding the battery they said it's Subaru recall and it should be replaced for free. In the end, after going to Carlsen Subaru I solve my problem for $200 and couple days, while Putanum Subaru didn't solve it for a week+ of work plus $500 (including cost of battery that been recalled and should be replaced for free). In a 2 month after replacing a battery I can't start my car because battery charged out. I'm really sad to write this review, because front end workers are super nice and kind, but mechanics doesn't seems to do a good job there. Sorry... read more

Putnam Subaru - Car Dealers Near Me - Burlingame, California

Konstantin helped me out though the whole buying process. He got me a great deep discount. And he did no keep me waiting on for a sec on back and forth communications which made the buying process a lot smoother. read more

What an incredible experience! Miguel was absolutely great throughout my whole shopping experience. He was able to share insights around leasing and what the process looks like. He also sat down and guided me through the what post purchase looks like. The documentation stage with Larry was a breeze as well. Overall, this posting will not do justice for the experience they all gave me. I highly recommend going to Putnam if you're interested in getting a new car, they will 100% make sure you leave with a smile. read more

Putnam Subaru - Car Dealers Near Me - Burlingame, California

I highly recommend Putnam Subaru based on the excellent service that I received from Konstantin and Cartier (finance officer) during the purchase of my new outback on July 7, 2024. Konstantin was very responsive providing information and detail through internet communications prior to my driving to Putnam. He gave me an excellent discount and did not have any surprised increased costs or required purchases when we made the deal. He helped me get my car home by driving my new car to my home in Berkeley (WOW. ) Car buying can be a very painful experience. Konstantin was a pleasure to work with. Cartier, was also a pleasure. He explained all product options and benefits clearly without using undue influence to try to get me to buy products. He went to the contract very smoothly. read more

Ricardo is a great resource and help thanks Putnam Subaru for the tutorial I really needed it

Purchased a car here a couple weeks ago and had an amazing experience. The staff were kind, knowledgeable, and very helpful. I did not feel pressured or uncomfortable during the whole process. After my purchase I came back to see Ricardo for a full run through of the car to make sure any questions I had were answered and to make sure I was aware of all the features the car had to offer. Ricardo was very thorough and very detailed when running through all the features and functions the car had to offer. Any questions I had he was able to give a quick response. He even went through the settings to make sure I understood what each one did and how it affected the function. Definitely nice that they have this service to make sure we're driving off comfortably. Thanks again Ricardo and Putnam! read more

Ricardo was super helpful . He went over all the aspects of the car in detail which was really helpful

Just bought my first Subaru here, with a very good price. I would highly recommend Miguel and Ricardo, for their professional knowledge on the car. Everything goes so smoothly in a week :) read more

Putnam Subaru - Car Dealers Near Me - Burlingame, California

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Julian Medina helped us buy our New Forester wilderness He was so helpful, answered all our questions and ensured we got a good deal. The transaction was straightforward. Would highly recommend him! I'd also like to thank Ricardo Villanueva for explaining & showing us all the bells and whistles our Forrester wildernesses got ! We will definitely buy my next Subaru here! Thanks Julian and Ricardo read more

Putnam Subaru - Car Dealers Near Me - Burlingame, California

Wow, and wow... if you want a good deal for a great car..someone who has an excellent customer service, kind and honest...Miquel Reyes is Da man! He is definitely due for a raise. 10:35 am called the Subaru dealer, and spoke briefly with Miquel. Told him that I am looking for a Crosstrek Sport and my budget. He asked me if I am willing to spend $2.15 more for Crosstrek Limited which is 2K to 5K more! I challenged him to text me the deal as a proof that he is super serious. He did just that. 11:45 Miguel texted me saying that the car is ready for test drive. He also sent me couple photos of the shiny car. 13:25 we arrived at the dealer, and ready for a test drive. 14:15 back from a test drive and a quick lunch. 14:17 Miquel encouraged us to test drive Outback base trim for comparison. 14:26 back at the dealership to fill out an application. 14:35 everything is approved and ready for signature. 15:15 completed all paperwork with the finance guy, Abdul. He was pleasant to deal with. 15:25 we are on the road to Mt. Tamalpais. All in all, the experience was absolutely fantastic. Subaru Putnam in Burlingame is definately in first place to visit for our car needs now. Miquel is your man! He has done above and beyond as a salesman. Very responsive in answering any questions and also a car enthusiast dude! And Ricardo man, he explained 99.9% of all the features within the car. We are planning to stop by next week to reserve the first ever full electric car by Subaru, Solterra! read more

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My experience was fantastic with Miguel right from start to finish. There was no hard sell and everything was professional and smooth. I highly recommend this dealership if you are purchasing a Subaru. read more

I learned a lot from Ricardo he though me every thing about my car now I'm comfortable using it

My fiancé and I were in the market for a new car due to some previous car troubles. We knew we wanted to go with Subaru and that's when it led us here. We were greeted with smiles and the team here answered any questions we had about the next vehicle we wanted. We worked closely with Dominic to help us get the dream car we wanted, our 2024 Subaru Forester Wilderness Edition. People always stress the process of signing for a new car but they helped reassure us and helped us feel comfortable making an "adult" purchase. We felt very safe and very welcomed in this enviornment. We were finalized in a short period of time and honestly didn't feel like they were trying to drain our pockets. They took care of us and treated us like family. We definitely know where we will be going in the future if we're in the market for a new car. Thank you Dom and Putnam Subaru for helping us from beginning to end! read more

Putnam Subaru - 2024 Subaru Forester Wilderness Edition - Car Dealers Near Me - Burlingame, California

JD Dare helped us to found a new car!!! he was very friendly, patient and gives all the support answering our questions to make our decision!! thank you JD! read more

My wife and I got a Subaru from here last month and JD was awesome. Very friendly, attentive, and down-to-earth.