I have been using Rayne for 6 months for their portable exchange water softener system. Every month the tank gets replaced like clock-work and I don't even need to be home. I have had zero issues and everything has been seamless. Having soft water and not even having to think about it has been wonderful. All my direct contact has been with Don, and from the initial meeting to service check-ins, all my experience with him has been stellar. read more

Thank you rayne and our awesome driver Richard ! You are super prompt and professional and always helpful!! You are the best read more

Richard of Rayne Water of Irvine changes our hard water system and always does a professional job. He tolerates our rambunctious pug with good humor and I highly recommend this business because of Richard's efficient and friendly service. read more

We've been using Rayne for over 15 years. They are wonderful! They come twice a month to change our tank and Richard is VERY professional. We highly recommend this company. read more

We rent our system from Rayne and today we had an emergency service issue where an inept plumber turned off our water and blamed the Rayne equipment. Jessica in the office calmly helped me turn off the Rayne equipment and had Andre Grant technician at our house in hours. So so thankful for their follow up and care! Can't recommend this company and their people enough! read more

We have had Rayne Water for over three years. Just wanted to give a shout out for our delivery man, Alejandro. He has done our route for most of time. He and the company have never missed a delivery. they do a great job. We had their competitor for many years before that and had problems with missed deliveries and bottles that were not fully emptied of brine. Never had a problem with Rayne, and they were competitive with pricing. Again, thanks Alejandro (Alex) and Rayne. read more

Everyone should read this if you are getting service from this company...My family has been getting IMPETIGO for years and we thought it was from the ocean until our family members came to our house ,and took a shower and got impetigo with in an hour on her chin ,when that happened we all new it was the shower water and sometimes the tanks make the water smell like rotten eggs or sewer water needless to say ,rayne water in irvine has very very very dirty tanks ...And are very unhealthy and i pay for this plus all my dr. visits for years ... finally going to get this s... out of my house beware this company is terrible. and charges a ton of money for dirty tanks!!!! they do not care , read more

We have been utilizing Rayne Water for over 30 years as our water softener company. During these years, we have never had any problems with our equipment. We have been extremely pleased with the service we receive, including the office staff, specifically Phoenix, who knows the true meaning of excellent customer service. Their delivery men are so personable, considerate and courteous. They exchange our soft water tanks once a month and are always on time and are mindful of our vehicles as our soft water tanks are located in our garage. We have been offered services by other companies, however, we will NOT change our service. Rayne Water is a wonderful company. All staff members and delivery personnel make a great experience. Don't waste your money on the Rest...when you can have the Best!!!!!! A Continued Loyal Customer. MaryAnn read more

Richard has been so great at changing our soft water tanks every other week. He is always polite and a pleasure to work with. He is very helpful and never complains when big moving trucks are parked in front of my house and he has to go out of his way. The water makes our skin and hair so soft! Thank you to Richard! Rayne: He should get a raise! read more

I have been using Rayne Water Conditioning for 20+ years and this is the first time the plumbing has ever leaked. John K. came this afternoon to fix it. He spent all the time it would take in order to make sure the leak was fixed and my water could be turned back on without any issues. He was honest, showed up on time, respected my property and even helped me to understand more about plumbing. Thank you, John for all your help! read more

Rayne Water Conditioning showed up yesterday 1/22/22 to do the install of a Spartan 1250 whole house water filter, and they did a great job! Refugio who was the Rayne Installer was very professional and an expert with copper pipe, he did a very clean install, and he was very courteous. I would recommend Rayne Water to all of my Friends! read more

You may consider NOT ever contracting with these folks. I purchased a home one year ago and noted that Rayne had installed the water softener and drinking water system. The filters installed needed replacement. I called Rayne in Orange county (Irvine) who said a technician would be at my home in a few weeks..we agreed on a certain date..and..they never showed up!!!..nor did they call saying they would not be at my home..i called Rayne, who apologized and said they could service my home two days later. We made an appointment for two days later (2 weeks ago ) and, THEY NEVER SHOWED UP AND again DIDN'T CALL NOR DID THEY COME TO MY HOME. IT takes a lot for me to write a negative review..this is one of the rare moments i am. I called Rayne later in that day about what did not occur and asked that they call me on Monday of this week..i have not heard back from them. So..if you are looking for service or installation of a new system i strongly recommend you do not call them..there are plenty of quality other companies that would be happy to have u as a customer...shame of them!!!J Simmons read more

I'd like to commend Richard for his great service and professionalism .

Richard was the associate that helps us at Plum's Cafe in Costa Mesa. He is very friendly and professional. I would definitely recommend Rayne Water for your business' needs! read more

Richard is our monthly service guy and he does his job quickly and quietly. He is polite and always has a smile on his face. Thank you for your service Elder house read more

Thank you John k for doing an amazing job. Hard working, knowledgeable, helpful and I love the cowboy boys and checker hat.

I wanted a whole house water filter so I took a chance and filled out the online form. Received a call right away. Andy came over and we talked about the different systems. He recommended the Spartan 1000. It was just installed and we noticed a difference in our water right away! The technician that came to install the system was so professional, super nice and really good at this job. His plumbing work is top notch! I'm just so happy with the experience from start to finish. I highly recommend Rayne Water. read more

Rayne Water Conditioning - Spartan 1000 water filter - Water Purification Services Near Me - Irvine, California

We had a water softener system installed into our new home shortly after moving in. We couldn't be happier knowing this newly built home will never see hard water! It was a pleasure working with Tony and the others from Rayne Water. Very professional. Highly recommend! read more

Rayne Water Conditioning - Water Purification Services Near Me - Irvine, California

Great experience working with Tony and his team! Our water has never felt better or tasted so pure!

Everything was great from start to finish. Calls were immediately returned. Tony was very helpful and patient when explaining everything and all options available. Tony returned all calls and texts in a timely manner, which is greatly appreciated. All employees I spoke to were very polite and helpful. Installation was quick and easy and not a long wait time. Would definitely recommend. read more

I had a competitor water softener system for a number of years. I had nothing but problems with their delivery people disrespectful of my property. I switched to Rayne and couldn't be happier. The system is basically identical with a smaller footprint, and provides exactly the same soft water and protection to my pipes. The salesperson was exceptionally professional and pricing was more than competitive. Glad I made the switch to Rayne. read more

I work at Kathy Mays Lakeview Cafe in Huntington Beach. Richard always does a really good job whenever we have him come around. Quick, efficient, and friendly. Couldn't ask for a better worker and a better service. read more

Tony Otero was very accommodating and informative. After our first 17 years system with another company who was unable to provide parts to fix their system gave us a ridiculously pricey estimate along with a long delay to install it, Tony and Rayne Irvine gave me a great price, installed in just a few days and the install crew was great. Masked and cleaned it up. I am very pleased. read more

The biggest joke for customer service. I called 3 times to set up automatic payments. As I was guaranteed 3 times prior that it wouldn't be a problem going forward. Today I received a letter saying my bill was now 60 days past due. How incompetent can you be! To add insult to injury, the woman I spoke too all 3 times, on the 3rd call asked me who I spoke to previously, I told her I didn't get the woman's name. She then tells me "We'll I'm the only person in billing". So why ask me a stupid loaded question, how about own up to your short falls. I'll be canceling service shortly. Apparently my money isn't good enough here. read more

I had many options to choose where I purchase my soft water from but chose Rayne in terms of price, quality of product , and superior customer service from, notably their sales rep. John Bendickson. He followed up on any questions I had and was helpful even after installation. The only thing I would suggest is when the installers come, have them install the PVC drain pipe inside the garage rather than outside which can be aesthetically unsightly as it can be seen from the curb. I believe when you buy a water softener system, what's equally important is the level of customer service. There is a noticeable difference in my water now. My skin is not as itchy and the soft water feels good. I recommended it to my brother-in-law and he too is happy as well. He told me his family loves the feeling of the soft water they won't get out of the shower.... umm I had to remind him we're in a drought...lol read more

Rayne Water Conditioning - Water Purification Services Near Me - Irvine, California

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I initially met with David who was very professional and friendly. Also, there was no high pressure sales pitch. He went out of his way to meet with me after work hours; the only time I was available. I opted for the "portable exchange service" in lieu of installing a traditional water softener due to space constraints. I have a very narrow garage and a traditional water softener would take up too much room for my liking. Also, with the portable exchange service, you never have to worry about buying / adding salt. They do it all for you. The installation took about 2 hours. I just had my first delivery 2 weeks ago. I was concerned about granting access to my garage while I'm away but it went off without a hitch. A Rayne representative called me to inform me that the service tech was at my garage ready to exchange the spent water softener tank for a new one. I was able to use my "smart" garage door opener and open my garage remotely. A few minutes later, the same Rayne rep called me to tell me the tech was done and I closed the garage. Done! Easy as that! This is my first time having "soft" water in my home and I love it. read more

Rayne Water Conditioning - Portable exchange unit - Water Purification Services Near Me - Irvine, California

John K. came over for an installation inspection and was very professional and thorough. He quickly assessed the situation and came up with a great solution for our future installation. It's been a great experience with the Rayne team so far. read more

When a representative of a company is on time and respectively without being asked took his shoes off before entering my home because he had walked through debris and dirt shows me his integrity and reflects on the company as well. Thank you Andy for that gesture and for the information I needed in selecting the Reverse Osmosis...under sink drinking water system. ( I AM SO LOOKING FORWARD TO NOT HAVING TO LUG 8 - 10 GALLONS OF PLASTIC WATER BOTTLES UP 3 LANDINGS OF STAIRS EVER AGAIN) As soon as it is installed I am going to have a few friends and neighbors over to try the water and hopefully they too will see the convenience and know it also tastes good as well. read more

Had a issue with my tap purifier, they can within 48 hours and John K fixed the issue quickly. We have been happy with our water softener too-no cloudy dishes or glass in the shower. read more

Used to be a good company to work with when I bought the RO system and the softener in 2021. However, I called this week to request changing the filters for the RO system. The rep on the phone had an attitude and said it would cost $500+ to change the filters if they send someone to do it. Instead, we could buy all 4 filters for $320 and do it ourselves. We did. First of all, I think that's a ripoff. Our friend's RO company charges them $150 for filter changes (including the filters). Also, how do you expect/trust customers to change filters on their own without any training provided? Now we are stuck with the $1000 RO system that cannot change the filters. Not to mention they sold us a 2012 model in 2021, which was identified just this week. Also, they charge $150 for every service call even thought the last technician came over tested our water and said the softener was fine. The whole trip was 5 min and it was $150 for nothing. read more

Rayne water company installed a soften water system last July. At that time Jhon explained all the details very well and we did not have any problem.This July I had some question and worried might not be answered since it has been one year. I called John answered the phone right away and answer my questions very ptofessionally. It is a good service. read more

I am so happy with their customer service Also many companies recommended to get the whole house water pipe change but rayne was the only company who was honest and informed me that it was not necessary to change the whole pipe line which saved me couple thousand dollars I am very satisfied with their service This is the probably the best thing you can have if you own a home in OC I have noticed in OC the water is very very hard It leaves water mark no matter what you do After the installation of water conditioner Our house has no water mark in the showers nor anywhere I highly recommend this to everyone read more

I was with them for 5 years, They raised their price over and over again. I had them on auto-pay through my bank but they would lose payments. Then I had to deal with their office staff that was rude and would talk over me. That was the last straw. Switched to Culligan dropped my monthly bill from $72 to $52. Do NOT do business with this company! read more

John K was amazing !! Super friendly, reliable and knowledgable ! Highly recommend these guys

My reverse osmosis was leaking and John k came out to fix. He was very detailed in checking where the problem was and the best way to fix. I'm very happy with the service as they are responsive and I got an appointment fairly quickly. Happy to say my problem is now fixed!! Thanks John read more

excellent and fast service under the extreme heat in the Valley. Many thanks to Park, Erick, and David.

Richard is my delivery man and always handles things, even when I forget to unlock the entry. I've had this service for 30+ years.

Very bad customer service! Will never use their service again! Their sales are fast and courteous to reply but when it comes to after sales service it is really different and bad. Please beware! read more

John L came a changed out our leaking water conditioner and he was great! Excellent service!!!

Very professional service! It was smooth of opening up the service. I am glad that their closing service is also professional and very quick due to we have to move to a new address. Highly recommend!! read more