I had an issue with my system, so Rayne sent out Refugio promptly and he fixed my problem and now my system is working perfectly.

We had Refugio at our house today, he did a wonderful job. He was quick, clean, personable and informed us exactly what he was doing. We highly recommend Rayne, they are so great to work with. And was very happy with Refugio's work! read more

My rain water softening system was installed today by John K from Rayne's Irvine office. He was on time, worked diligently all day to get our system installed, overcame obstacles based on our existing piping, and left the work site completely clean when he was done. In addition he gave me great instructions on how to maintain the system as well as a thorough understanding of how it works. I was very impressed with the installation process and service. Now I'll keep my fingers crossed that the system works as advertised read more

I appreciate my Rayne Water Conditioning Delivery service thanks to the consistently excellent work of Richard who is always kind, friendly and professional. Thank you, Richard and Rayne Water for providing my family with such great service! With gratitude, Simon Ranch Family (92705) read more

The water softener doesn't last for more than 2 weeks, they charge almost $50/month for only 2 people. we have to keep tuning off the soft water every day because it does not last and turn it on again if want to take showers etc.. However, the worst part is the customer service on Irvine, this woman Phoenix knows nothing but scream at customers when asked or a concern. I would stay away from this company. Not professional. read more

Richard always comes and do an excellent job, very friendly and with a good vibe. Thank man ! read more

Rayne Water Conditioning - Richard doing his job ! - Water Purification Services Near Me - Irvine, California

Refugio is the best! Refugio has been our Rayne technician for service on our softener and RO systems, and each time, he has clearly explained what he was doing and why. We're grateful for his experience and knowledge and that he's such a nice guy to work with. read more

Richard is always so helpful and friendly. Our 2-year old loves to wave to him every time he is by for the delivery. She hears his truck pull up and says, "Water truck." We always go and say hello. Love everything about Rayne Water Conditioning and their great customer service! read more

We had a Rayne water softener installed a few months ago, but it wasn't functioning properly (through no fault of Rayne). Their technician, Refugio, was the first tech that could figure out what the problem was. He spent a lot of time troubleshooting and finally realized that we must have a second main line coming into the house and that's why the unit wasn't providing softened water anywhere but the laundry room. He was great and really took the time to find the problem and ultimately get the whole house connected to the system. He was easy to deal with and clearly cared about figuring out the problem. read more

This an update to my previous 5 star review. Now that I have had this for some time, I have had nothing but trouble with their billing practices and office staff! Totally rude people in their billing department and god forbid you should ask for a statement of services!!! They are real good about sending bills but will not verify if they did the service. WTF??? According to them, it is my job to verify if I got service or not and they send me a bill no matter what. I was literally yelled at by Phoenix in the billing department for even asking. Water is good and the drivers are great. Management needs to fix the office!!!! read more

We purchased a water softener directly from Rayne and it worked as expected for a couple of years. We started having issues which is expected from any product after several years; called Rayne and they sent a technician out to fix the issue. He was able to fix the issue but now we get an error code. We had to pay another $150 for another technician to come out and push a couple of buttons to reset it; something that should of been in the owners manual or online. It's been a couple of months and our water softener still doesn't work at all. I DO NOT reccomend Rayne in Irvine, their customer service is horrible. They pretty much told us we just have to keep paying the $150 to have a tech come out or buy a new system. read more

John K came out today and did a great job installing the water filtration system. He made sure there were no leaks and set up a leak monitor to notify us of any new leaks. He arrived on time and provided Excellent service while doing the installation. Thanks for all your help !! read more

I wanted to commend exceptional work John K. did. He showed up on time, worked extremely efficiently and provided solution without a lot of hassle. Excellent service person and more importantly great company. read more

Just had water installation completed and John K was a pleasure to work with. Very professional. Was able to navigate challenges and came up with a fantastic solution. read more

I would give them 0 star if possible. they are a SHADY company. on the invoice it states they bill forward for the month but when you speak to the billable person they say they bill the month back. They refuse to updated that on their invoices and rather explain over the phone. do not use them. go find another business that has clear black and white billing on the invoice!!! we have been a customer with them for 12 plus years. This is how they treat loyal customers. look for another company that has clear invoicing and better customer service. read more

Met with Andy from Rayne today and found him knowledgeable and committed to meeting our needs and not just out for a sale. As one can see from their website, Rayne offers numerous options yet Andy was committed to my needs first. What a brilliant idea! read more

John K. had to service my soft water tank. He was very knowledgeable and courteous and communicated clearly and succinctly. He performed the needed repairs in a timely manner and left the work area clean and orderly. read more

thanks andy pabalan, for your suggestions and help. Service requests would be finished just in just a very short period of time, but the maintenance qualifies forever, let me try to expect more wonderful experiences with rayne water in the future. read more

John was professional and thorough in diagnosing/fixing our old Rayne system. Would recommend

Andrew & Jessica were wonderful to work with and I am a loyal customer for 20 years. Thank you for reliable professional service all of these years later read more

A friend of ours has had Rayne Water Service for many years and referred them to us. We started using the service about 8 months and couldn't be happier. Donnie Echols was our consultant and is very knowledgable and could answer all our questions. read more

Rayne water installed water softener today, Refugio is very professional and do a great job, I am really happy with their service.

Nice people but the installation is horrible. Literally. I've had it for a few years and am dumping what i have to get it done the correct way. read more

I have to say Rayne water Irvine has the kindest staff! The gentlemen who have serviced our homes for years are always the most polite. Any questions you have or communication with Phoenix Sanchez are quickly answered and taken care of. I love great customer service! It's so important! Keep up all the good work Rayne water Irvine . I appreciate you and your service! read more

John K, came out to repair our water softener that had a valve go bad. He got right on it, was personable and finished up quickly. The company installed our system four or five years ago and their team has always been helpful and quick. read more

I wanted to give a 5 out of 5 stars to Rayne serviceman Luiz. He came to the house today, and provided excellent, professional service for our filtered drinking water. Thank you! read more

Our representative Andy from Rayne Water from the Irvine office is a great service representative. Always there if you need him for service or even if a simple phone call to ask him about any questions about our softwater system . read more

We had a new installation of a Rayne water softener system yesterday. The system was set by the installer to regenerate the resin bed. The water continued to run for 10 hours before it was noticed. I turned the cutoff valve to bypass and called Rayne first thing this morning. Promptly a service technician, Refugio, came and quickly identified the source of the problem. The original installer had mistakenly crossed the electric power wires causing the transformer to burn out. Within an hour of my call, Refugio had remedied the problem and the system was now functioning correctly. I would like to commend Refugio who was polite, extremely competent and a credit to his company. Refugio is a five star employee. The original installer, not so much on skill or competence, hence docked one star. read more

We have had Rayne for many years and they are always prompt and efficient. Richard is my delivery person and is very courteous, kind and willing to answer any questions I may have. read more

From start to finish, Rayne (Tom came to my house to assess, Romanico did the job) did a great job. I sent in a request on their website, Tom contacted me same day, and came out the next. Got on the schedule, and in about a week I now have a Defender 1500 installed (I purchased it from them outright). I had to dig a trench, but wasn't sure if I could do it (Concrete involved, and gravel) but Romanico stepped up with a pickaxe. In the end, hardly any visible piping (done in good copper), shown how the system works, how to maintain it, set up with the brine tank filled with salt, and I'm a happy camper. Looking forward to a soft water shower, because Brea's got some SERIOUSLY hard water. Good people, good pricing, great service. read more

We have been receiving our deliveries on time and installed by the delivery person. Jessica, one of the representatives, have been helping us with the delivery dates, prices, technical questions, etc. and throughout the process of setting these up, she has been very friendly, courteous, knowledgeable, and quick response to our emails. read more

Highly recommend Rayne Water for amazing soft water! We've used them for years and recently moved. They seamlessly removed and installed the systems in our rental homes and John (the installer) was prompt, courteous and professional. read more

Richard is our tech and he is honest/trustworthy. I left my garage door open and he notified me by phone and let me know, so he could lock up my property. He didn't have to do that but he did. There are few and far between that will look out for customers these days. read more

After exploring some other vendors for water treatment, we decided to go with Rayne and couldn't be more pleased. Specifically, we worked with John Bendickson, who was fantastic. A few highlights: 1) Competitive pricing 2) State of the art products 3) Quick, easy, and inexpensive installation 4) Knowledgeable products reps 5) Buy and lease options, with lease-to-buy ability Rayne was head and shoulders above other local vendors. Do yourself a favor and call Rayne if you're looking for excellent water treatment options at a reasonable price. read more

Our representative, Andrew Grant, was very helpful when a problem developed with the connection to our house. He resolved the issue in about 10 minutes. We have had Rayne Water Conditioning for over 30 years. read more

Been using Rayne for the past 11 years. Trustworthy, reliable and flexible if we need to change dates for services. Richard is the best. Helpful and friendly. Thanks Arlene from Orange read more

Rayne Irvine installed my reverse osmosis system in 2016. Don't remember what I paid, no doubt over $1,000. Worked fine. I also had them change my filters in 2019. Probably paid $3-400 for that work. Also fine. The filters need changing again. Fine. That's the way these systems work. But, even though I'm an existing customer who's paid them maybe $1,500 over the last 6 years, Rayne won't do the new filter work unless I pay them a $200 "service fee" just to show up (which would be on top of whatever they would charge in parts and labor to do the actual work). I asked what that was for. I was told gas was expensive. When I told them that I lived 4 miles and a 10 minute drive from their office, they then told me that they hadn't raised their rates in a while, so the service fee was to also cover that. I told them that I was insulted and would not be extorted (my word). Anyway, if this is how they take care of existing long time customers, imagine how they'll figure out how to gouge new ones! Not happy, but I'll figure it out and get someone else to change the filters. read more

We've worked with Rayne over the last 4 years and their service is always top notch. Richard is the gentleman who services our home and we are very lucky to have him! He's always friendly while remaining the utmost professional. He knows I work from home and we have 3 ankle biters who love to announce when someone is at the door. A lot of the time I'm on a video call and it takes me a few minutes to get to the door and he's always so patient. He even makes sure to step away from the front door so my little ankle biters don't disturb me with all the barking while on my calls. It's people like Richard who retain clients like me. The "little things" go a long way. You never know what your customer is experiencing. read more

I waited 20 years to get a softener system, and finally got one from Rayne that I'm super happy with. I just remodeled my master bathroom, and wanted to get soft water to keep the shower area looking nice. Refugio Padilla was the installer for the system. He was very friendly and did an excellent job of putting the system in. I am very satisfied with the soft water that I'm getting, and am happy that I chose to go with Rayne. I chose portable exchange softening - and I was very happy that Rayne carries a tank that is shorter in size, so it hides nicely away from view against the side of my house. read more

The representative was very professional and helpful, arrived on time and explained everything clearly. I am looking forward to having the system installed, read more