Richard always comes and do an excellent job, very friendly and with a good vibe. Thank man ! read more

Rayne Water Conditioning - Richard doing his job ! - Water Purification Services Near Me - Irvine, California

Richard is always so helpful and friendly. Our 2-year old loves to wave to him every time he is by for the delivery. She hears his truck pull up and says, "Water truck." We always go and say hello. Love everything about Rayne Water Conditioning and their great customer service! read more

This an update to my previous 5 star review. Now that I have had this for some time, I have had nothing but trouble with their billing practices and office staff! Totally rude people in their billing department and god forbid you should ask for a statement of services!!! They are real good about sending bills but will not verify if they did the service. WTF??? According to them, it is my job to verify if I got service or not and they send me a bill no matter what. I was literally yelled at by Phoenix in the billing department for even asking. Water is good and the drivers are great. Management needs to fix the office!!!! read more

John K came out today and did a great job installing the water filtration system. He made sure there were no leaks and set up a leak monitor to notify us of any new leaks. He arrived on time and provided Excellent service while doing the installation. Thanks for all your help !! read more

I wanted to commend exceptional work John K. did. He showed up on time, worked extremely efficiently and provided solution without a lot of hassle. Excellent service person and more importantly great company. read more

Just had water installation completed and John K was a pleasure to work with. Very professional. Was able to navigate challenges and came up with a fantastic solution. read more

I would give them 0 star if possible. they are a SHADY company. on the invoice it states they bill forward for the month but when you speak to the billable person they say they bill the month back. They refuse to updated that on their invoices and rather explain over the phone. do not use them. go find another business that has clear black and white billing on the invoice!!! we have been a customer with them for 12 plus years. This is how they treat loyal customers. look for another company that has clear invoicing and better customer service. read more

Met with Andy from Rayne today and found him knowledgeable and committed to meeting our needs and not just out for a sale. As one can see from their website, Rayne offers numerous options yet Andy was committed to my needs first. What a brilliant idea! read more

thanks andy pabalan, for your suggestions and help. Service requests would be finished just in just a very short period of time, but the maintenance qualifies forever, let me try to expect more wonderful experiences with rayne water in the future. read more

John K. had to service my soft water tank. He was very knowledgeable and courteous and communicated clearly and succinctly. He performed the needed repairs in a timely manner and left the work area clean and orderly. read more

Andrew & Jessica were wonderful to work with and I am a loyal customer for 20 years. Thank you for reliable professional service all of these years later read more

A friend of ours has had Rayne Water Service for many years and referred them to us. We started using the service about 8 months and couldn't be happier. Donnie Echols was our consultant and is very knowledgable and could answer all our questions. read more

Rayne water installed water softener today, Refugio is very professional and do a great job, I am really happy with their service.

Nice people but the installation is horrible. Literally. I've had it for a few years and am dumping what i have to get it done the correct way. read more

I wanted to give a 5 out of 5 stars to Rayne serviceman Luiz. He came to the house today, and provided excellent, professional service for our filtered drinking water. Thank you! read more

John was professional and thorough in diagnosing/fixing our old Rayne system. Would recommend

I have to say Rayne water Irvine has the kindest staff! The gentlemen who have serviced our homes for years are always the most polite. Any questions you have or communication with Phoenix Sanchez are quickly answered and taken care of. I love great customer service! It's so important! Keep up all the good work Rayne water Irvine . I appreciate you and your service! read more

John K, came out to repair our water softener that had a valve go bad. He got right on it, was personable and finished up quickly. The company installed our system four or five years ago and their team has always been helpful and quick. read more

We have been receiving our deliveries on time and installed by the delivery person. Jessica, one of the representatives, have been helping us with the delivery dates, prices, technical questions, etc. and throughout the process of setting these up, she has been very friendly, courteous, knowledgeable, and quick response to our emails. read more

Our representative Andy from Rayne Water from the Irvine office is a great service representative. Always there if you need him for service or even if a simple phone call to ask him about any questions about our softwater system . read more

Our representative, Andrew Grant, was very helpful when a problem developed with the connection to our house. He resolved the issue in about 10 minutes. We have had Rayne Water Conditioning for over 30 years. read more

We had a new installation of a Rayne water softener system yesterday. The system was set by the installer to regenerate the resin bed. The water continued to run for 10 hours before it was noticed. I turned the cutoff valve to bypass and called Rayne first thing this morning. Promptly a service technician, Refugio, came and quickly identified the source of the problem. The original installer had mistakenly crossed the electric power wires causing the transformer to burn out. Within an hour of my call, Refugio had remedied the problem and the system was now functioning correctly. I would like to commend Refugio who was polite, extremely competent and a credit to his company. Refugio is a five star employee. The original installer, not so much on skill or competence, hence docked one star. read more

We have had Rayne for many years and they are always prompt and efficient. Richard is my delivery person and is very courteous, kind and willing to answer any questions I may have. read more

From start to finish, Rayne (Tom came to my house to assess, Romanico did the job) did a great job. I sent in a request on their website, Tom contacted me same day, and came out the next. Got on the schedule, and in about a week I now have a Defender 1500 installed (I purchased it from them outright). I had to dig a trench, but wasn't sure if I could do it (Concrete involved, and gravel) but Romanico stepped up with a pickaxe. In the end, hardly any visible piping (done in good copper), shown how the system works, how to maintain it, set up with the brine tank filled with salt, and I'm a happy camper. Looking forward to a soft water shower, because Brea's got some SERIOUSLY hard water. Good people, good pricing, great service. read more

Rayne Irvine installed my reverse osmosis system in 2016. Don't remember what I paid, no doubt over $1,000. Worked fine. I also had them change my filters in 2019. Probably paid $3-400 for that work. Also fine. The filters need changing again. Fine. That's the way these systems work. But, even though I'm an existing customer who's paid them maybe $1,500 over the last 6 years, Rayne won't do the new filter work unless I pay them a $200 "service fee" just to show up (which would be on top of whatever they would charge in parts and labor to do the actual work). I asked what that was for. I was told gas was expensive. When I told them that I lived 4 miles and a 10 minute drive from their office, they then told me that they hadn't raised their rates in a while, so the service fee was to also cover that. I told them that I was insulted and would not be extorted (my word). Anyway, if this is how they take care of existing long time customers, imagine how they'll figure out how to gouge new ones! Not happy, but I'll figure it out and get someone else to change the filters. read more

Highly recommend Rayne Water for amazing soft water! We've used them for years and recently moved. They seamlessly removed and installed the systems in our rental homes and John (the installer) was prompt, courteous and professional. read more

After exploring some other vendors for water treatment, we decided to go with Rayne and couldn't be more pleased. Specifically, we worked with John Bendickson, who was fantastic. A few highlights: 1) Competitive pricing 2) State of the art products 3) Quick, easy, and inexpensive installation 4) Knowledgeable products reps 5) Buy and lease options, with lease-to-buy ability Rayne was head and shoulders above other local vendors. Do yourself a favor and call Rayne if you're looking for excellent water treatment options at a reasonable price. read more

If I could give this company ZERO stars I would. People please be careful with this company. They WILL NOT, I repeat they WILL NOT deliver your tank deliveries. We were scheduled for this Friday and we did not get our delivery. I called and called and I spoke to this women with a soft quiet voice and she kept talking and talking about why we didn't get out delivery. So the worker called in sick but someone else was suppose to do the delivery but didn't??? I called again and nothing but excuses. Not the first time this has happened. I'm fed up, I canceled my service right there and then. What kind of company is this?! read more

Richard is our tech and he is honest/trustworthy. I left my garage door open and he notified me by phone and let me know, so he could lock up my property. He didn't have to do that but he did. There are few and far between that will look out for customers these days. read more

Been using Rayne for the past 11 years. Trustworthy, reliable and flexible if we need to change dates for services. Richard is the best. Helpful and friendly. Thanks Arlene from Orange read more

Responsive, on time, and communication is great. Refugnio, who installed the system, was on time, professional and left the work area clean!

We've worked with Rayne over the last 4 years and their service is always top notch. Richard is the gentleman who services our home and we are very lucky to have him! He's always friendly while remaining the utmost professional. He knows I work from home and we have 3 ankle biters who love to announce when someone is at the door. A lot of the time I'm on a video call and it takes me a few minutes to get to the door and he's always so patient. He even makes sure to step away from the front door so my little ankle biters don't disturb me with all the barking while on my calls. It's people like Richard who retain clients like me. The "little things" go a long way. You never know what your customer is experiencing. read more

I have been using Rayne for 6 months for their portable exchange water softener system. Every month the tank gets replaced like clock-work and I don't even need to be home. I have had zero issues and everything has been seamless. Having soft water and not even having to think about it has been wonderful. All my direct contact has been with Don, and from the initial meeting to service check-ins, all my experience with him has been stellar. read more

I waited 20 years to get a softener system, and finally got one from Rayne that I'm super happy with. I just remodeled my master bathroom, and wanted to get soft water to keep the shower area looking nice. Refugio Padilla was the installer for the system. He was very friendly and did an excellent job of putting the system in. I am very satisfied with the soft water that I'm getting, and am happy that I chose to go with Rayne. I chose portable exchange softening - and I was very happy that Rayne carries a tank that is shorter in size, so it hides nicely away from view against the side of my house. read more

The representative was very professional and helpful, arrived on time and explained everything clearly. I am looking forward to having the system installed, read more

We have had service with Rayne since 2016 and couldn't have made a better decision. Every technician who has come out has been polite, friendly and on time for their appointments. John K came out today and took time to answer some questions for us so we understand our system better. It's nice to work with a company which still provides good customer service. It goes a long way these days. read more

Richard of Rayne Water of Irvine changes our hard water system and always does a professional job. He tolerates our rambunctious pug with good humor and I highly recommend this business because of Richard's efficient and friendly service. read more

We rent our system from Rayne and today we had an emergency service issue where an inept plumber turned off our water and blamed the Rayne equipment. Jessica in the office calmly helped me turn off the Rayne equipment and had Andre Grant technician at our house in hours. So so thankful for their follow up and care! Can't recommend this company and their people enough! read more

We've been using Rayne for over 15 years. They are wonderful! They come twice a month to change our tank and Richard is VERY professional. We highly recommend this company. read more

We have had Rayne Water for over three years. Just wanted to give a shout out for our delivery man, Alejandro. He has done our route for most of time. He and the company have never missed a delivery. they do a great job. We had their competitor for many years before that and had problems with missed deliveries and bottles that were not fully emptied of brine. Never had a problem with Rayne, and they were competitive with pricing. Again, thanks Alejandro (Alex) and Rayne. read more