RC Appliance is an outstanding local business. We have been using them for over 10 years. Rick has over 30 years of experience and does an excellent job. He fixed our clothes washer, and now it runs like new. He made sure to run a wash cycle before he left. He wanted to ensure our washer was completely repaired. If you need an appliance repair at an affordable price, you're in good hands with RC Appliance. read more

Very Professional service Rick was on time and got my dryer fixed in record time service was a 10 on my list great job Rick and Julie from office was very sweet and helpful also Thank You Both . Ron And Valerie read more

First of all , Rick the owner has no customer service skills. He makes you feel like he is doing you a favor. Those who are considering this company for a repair, if your appliance is a GE I would reconsider. Rick is not a certified GM technician and will try to fix your appliance based on his opinion what he thinks is wrong. He did this with my GE refrigerator and I lost $600.00 dollars. He told me that if his solution did not work he would reimburse me for the parts. The repair did not fix my refrigerator and and he only reimbursed me his mark up for the parts. I had to haggle to get a very small portion of the labor charges back. Again this review is to hopefully prevent others from losing a lot of dollars as I did. Choose wisely. read more

Rick is the owner of RC Appliance and he is experienced, Clever, and diligent about getting everything correct. He is my go to person for any appliances that break around my house. read more

RC Appliance Repair - Rick can fix the complicated stuff that Thermador sells, and everyone else's stuff too. - Appliances & Repair Near Me

Our landlord sent Rick to inspect and repair our stove. He was communicative, always let us know when he was around ten minutes out, and then always showed up on time. He quickly diagnosed and fixed our stoves problem. Looking through his reviews it's clear he used to do home warranty work (rough) and he mentioned he no longer does that anymore and is much more independent. I would absolutely recommend him! read more

We had an issue with our air gap spitting water into our sink and decided to call our home warranty company who created a service order for RC Appliance Repair. We were on a tight timeline due to a home inspection and therefore I called their office first thing Monday morning and left a voicemail. I received a call back within one hour and the woman told me that she would be sending Mark out within 20-30 minutes. We met Mark and my husband explained what he had done to try and fix the situation and Mark quickly began to troubleshoot the issue. Within 20 minutes he had determined the problem and ran the dishwasher to ensure the air gap was functioning properly. Mark was friendly, efficient and helpful and our experience was terrific! The woman who I spoke to was equally as friendly and efficient. So appreciative of their help! read more

After having multiple issues with scheduling with Lake Appliance, I found RC Appliance on Yelp. I contacted RC over the phone and spoke with Shannon. Shannon set my appointment up the next day!!! She was extremely knowledgeable and courteous regarding our Samsung washer and dryer issues and made my appointment a top priority. Owner Rick came over the next day and boom! Fixed all my washer dryer issues no problem. Our 7 year old Samsung set works 110%! RC is very reasonable priced for the services they provide. This is a LOCAL home grown business and their work ethic and service shows, from making the service appointment to getting my Samsung's up and running in less than 24 hours, 5 STARS. Thanks again for the service and the knowledge. read more

RC Appliance Repair - Appliances & Repair Near Me

Prompt, professional, HONEST, and courteous, we highly recommend RC. Rick diagnosed an oven/range which we were told needed to be replaced and he repaired it for $167. :) read more

I called RC Appliance on 7/18/2023 for service on my LG Refrigerator that was running 42 degrees instead of 40 inside refrigerator. LG Appliance gave me an appointment the next day 7/19/2023. Solved my problem in a short time and gave me answers why I was having this problem. I wish that I could have given them a 10 ********** rating but couldn't because my Refrigerator is running great now. The price that it cost me was in a good range for all the things that the serviceman did to solve the problem that I was having. Thank you RC for solving my problem with my Refrigerator. I will keep your card in a safe place for future Appliance needs. read more

The communication is weak at best. The tech said he would have the igniter on hand and get back to us on Friday. It's Monday, I haven't heard from anyone. So, I called. I explained to a young lady on the phone what happened she said the part was ordered. They'd get it by Wednesday and get me in on Friday. If it weren't for the homeowners insurance I bought when I bought my house 6 months ago, that made it so I had to go through this company to get it fixed. I would cancel immediately. read more

We scheduled an appointment out over 2 weeks for home warranty repair on our LG refrigerator which is having issues with the ice maker and freezer. On Friday, the owner, Mark, was assigned to be our service man. I got a first call to say he was not going to make the 9-1pm service window, but would be here by 3pm. I got a second call around 1pm to inform me that he decided our house was "too far out" for him and he was cancelling the service call. We live 20 minutes off of 395, so unsure what he thinks he service area is, but business must be good there. The office girl call our home warranty to get us rescheduled with another company. Meanwhile, over the weekend, our freezer stopped working. We had to throw out all our food and don't have any ice now. Thanks a lot, Mark. You could have notified us weeks ago that you weren't going to come out here. So, zero stars for Mark and a star for the office girl who called to inform me of his delays, cancellation, and notification to the home warranty company. read more

Rudeness gets you nowhere!!! Lesson should be taught to Shannon at RC Appliance I will never use them again Unprofessional!!! Rude!!!! Nasty customer service!!! Does not return calls!!!! Should not be open for business!!!! Do NOT recommend!!!! read more

I had them come in my house to complete a repair and they damaged our tile while pulling out the oven. It is Travertine tile and very expensive. They have refused to ever call me back and still till this day have done so. I would never use this company, they have horrible customer service and don't take responsibility for damage they cause in your house while there. I would give negative stars here if I could because they do not deserve a single one.. read more

If you have nothing to do besides wait for technicians to show up, this place may be for you. Calling at 9 AM to cancel a 10 AM appt is unacceptable especially after waiting 7 days for the appt. Dispatch called to cancel - she didn't even have the correct appt info. Wanted me to wait another 4 days and take another day off work. read more

Worst customer service I've experienced in quite sometime. They won't even answer the phone or return my calls. This is after they've been to my house twice and haven't fixed my appliance. Not impressed. read more

RC Appliance has been fabulous! Janis is spectacular. Her follow up is great. Our washing machine broke. A different company came out and said it was unrepairable to AHS. This is a LG newer washer. We asked for another company and they sent Alex from RC Appliance. He came out and diagnosed the problem and it should be 100% by tonight after ordering parts. He's been amazing! They are on top of it, take care of their customers and work as a great team. Janis has made this process so easy. I cannot thank them enough. The best in our book! Thank you so much. We were so stressed after Superior came out and didn't care at all. We will ONLY use RC Appliance for all our needs in the future. You guys are the best! read more

I have a Home Warranty company and they chose RC appliance to come check my tenants refrigerator. The technician was in their house for less than 5 minutes, didn't take a tool out, and said that it's working fine. Couple days later same issue, called my home warranty to send another technician from RC Appliance. THEY REFUSED TO COME BACK OUT! Now theres SPARKS coming from under the fridge! I will NEVER request this place again, and will tell anyone I see to stay clear away from this company. read more

Update - They've been out twice and i still have a broken washer... Maybe they'll get it right the third time but if you need something fixed and don't have a month to wait, don't go with RC Appliance. read more

I called for the third time for them to attempt to fix my refrigerator. We set an appointment and we were hopeful that the third trip out would resolve our issues. WRONG. They never showed. I called the receptionist and asked what happened and she said they didn't get the service request, to which I said well it would have been nice to know so I could have called and not waited for 4 hours for them to not show. Her response: "well it would be have been nice if I actually got a reference number/service request but I didn't." "Then I said you don't call your customers when you're not going to make an appointment?" She said "No." If you don't have a reference number or service request why wouldn't you attempt to call the customer so they could fix the issue? Instead she just cancelled the appointment and didn't bother to tell me. What a HORRID way to speak and treat a customer. We will never be using RC Appliance again. Ever. read more

Our Home Warranty Company scheduled RC Appliance to repair a refrigerator in a condo in Reno. Their schedule is always backed up so takes a long time to get a technician to come out. They replaced a Defrost Heater Assembly and the Defrost Thermostat in Feb. 2021. Today the refrigerator started having the same problem. We no longer have a Home Warranty, so I called RC Appliance because I was pretty sure the parts (and service ?) would be under warranty, since only 5 months have passed since repair. Well, that was useless. They can't get out to the condo for 2 Weeks !! Seriously ? So, I found another Company (Marin Appliance), who can get someone out there tomorrow. I called RC Appliance back to ask if the Parts would at least be covered under warranty and their answer was No - unless They performed the service. Well they make that impossible because they can't get a technician out there for 2 full weeks !! So what good is their so called 'warranty' ? ? Bottom line, keep looking if you need appliance repair. Is there really any Appliance you can live without for 2 full weeks that it takes this company to get someone out to diagnose or repair ? read more

Worst customer service I have ever received. Repair guy came out to my house and took less than 15 minutes to evaluate the problem. Going on week 4 and still waiting for him to submit the evaluation to my insurance company so they can process the claim. Unbelievable! My husband has called them several times during this time and has gotten nothing but the run around. Every time he is told it will be submitted tomorrow. Basically this business does not care about their customers instead of following through they make excuses. We filed a complaint with our insurance company since this was the contractor they chose to provide service. Hopefully they remove them from their preferred contractor list so nobody has to experience what we have. read more

Extremely disappointed with this company and the service they provided. I absolutely would not recommend them. My home warranty company dispatched this company to repair my washer. The seal in my washer degraded during a wash cycle and left chunks of rubber in my wet clothes. Rick, the owner of the company, came to my home. He spent about 5 minutes in our home and had a negative, angry attitude the whole time. He wrote a report stating the damaged rubber door diaphragm is only a cosmetic problem and doesn't affect the operation of my washer, so my home warranty won't replace the diaphragm. Rick didn't even bother to turn the washer on during his visit. My husband called to discuss the diagnosis with Rick and was promised a call back the same day. We did not receive a call. I called the following day. There is no option of leaving a message and the business does not answer the phone during business hours. I did receive a call back, from caller ID I would guess, and received the same song and dance about the lady talking to Rick and then I would get a return call. After I continued to verbally push the conversation, the woman on the phone abruptly told me that Rick had already told her that he would not come back to our home. To top it off, they blocked our numbers, so we cannot call them. Not that it would do any good since they don't answer the phone anyway! I told the lady from RC Appliance that I was going to post a negative review. She stated she didn't care, which is obvious from the multiple negative reviews here on Yelp and on Google. read more

Knowledgeable, prompt, informative, affordable. These words describe the service RC Appliance provided when we called to have our refrigerator fixed. Not only did the technician do a great job, he pointed out some preventive maintenance issues and provided detailed instructions on solving them. In fact, he let us know what he'd charge to do those for us, and then said we'd save money by doing it ourselves. Honesty & integrity are something to be recognized, and RC Appliance has 'em in spades. They ended up saving us hundreds of dollars ... what's not to love about that!? As long as they're in business, I won't be calling anyone else for appliance repair & service. read more

Mike was super upfront regarding the fix for our in refrigerator ice maker. He came out assessed the situation, ordered a part and set the expectation of possibly before Christmas but we had a visit a day later and it is fixed! I have never seen so much crushed ice, ever! Thank you for getting it to done so quickly and professionally but personable. Great service both personally and mechanically! Highly recommend!! read more

Great service, very professional, knowledgeable, on time, and quick-! Mike and Rick are awesome. I've used them four times...Great every time :) read more

Terribly incompetent and uncommunicative company. We had to use RC Appliance through our home warranty company to fix our microwave and from the very onset they botched every aspect of the job. The first time the technician came out he looked at the microwave, shrugged and said he couldn't do anything without ordering replacement parts -a great use of our time. Apparently RC ordered the necessary parts, but when it came time to schedule the installation the parts couldn't be found and had to be reordered. Once the parts were in we scheduled the technician to come out, but he failed to notify us that he was on his way to our home and as a result we missed the visit and had to reschedule.A week later when the technician came out to install the parts, the part was right but the color was wrong! Again, the correct part was reordered and now we're waiting to schedule the technician to come out (again). Throughout this entire process the communication has been entirely one sided. Not once did RC reach out to me with new or additional information. Every single event had to be initiated by me calling them, not the other way around. Had I not been on top of this, I don't believe this job would have moved forward at all, although RC's incompetence has prevented much progress at all. I tried having the home warranty company reassign this work order to a better company, but because of RC's lack of communication with the home warranty company, they cannot reassign without additional information. In the future I would definitely NOT recommend RC Appliance for any work. read more

Felt so uncomfortable with the hostility from this company that we finally cancelled their service. Giving 1 star because 0 is not an option. Took several weeks to get an appointment for our broken dishwasher. A week away from the appointment and after I already took time off to be there, they rescheduled on us. Took the time off again, rearranged my schedule and waited a full day for them, just for them to no-show and not call us. Tried to call to figure out what was happening and got voicemail. Got a call back the next day from an extremely hostile scheduler who said they could show up in the middle of the day with no notice and would we accept that? Seeing as we rescheduled work twice already this was not an option on short notice. When we asked for a set date the scheduler blew us off and told us she would call back next week maybe to rebook. Just kept saying "I'm the scheduler, it's not my fault." Umm, you're the one scheduling your team to be somewhere in a certain window. This seems to be the central theme of most reviews of this company. Could have earned a few stars back had she offered an apology at any point in the conversation. I wouldn't let this company pay me to fix our dishwasher. read more

Called RC Appliance via AHS Insurance. Not a good idea as they were not dependable, showed up very late, did a "troubleshooting" that actually caused the refrigerator to stop working altogether. Came out twice, and still without a working refrigerator. When they FINALLY called back late on a Friday afternoon they offered to come out the next Wednesday. Food was already spoiling and they couldn't care less. Use a company that has a far better track record. You can be sure I will get my reimbursement from AHS once the problem is fixed by a legitimate and dependable repair service. read more

Owner Rick showed up for routine dishwasher service call. Nice guy, seems honest, fixed my leaky dishwasher. Also answered questions about my dryer (sad to hear that dryer motor is "bad"). $55 service call may be a little lower than his competition. read more

HORRIBLE!!!! NEGATIVE 5 *****! Doing customer service & scheduling everyday myself, I have to say the lady in their office is horribly rude & unaccommodating. She called to schedule appointment & I said nobody would be available until after 3 everyday. She said she would need to call back. A week later I never got a call back so I left a message. She called me back to tell me I needed a 3:00 appointment & her techs are done by 1 & can't wait around for 2 hours. I strive to work with my customers schedules, she flat out said, "Well when we have something after 3, we will call." Schedule backwards if you have to, not everyone can take time off work. Good customer service & a good attitude will get your boss more business & if she is the owner...GOOD LUCK! Never before have I written a review, but this lady was so HORRIBLE (substituted for a better adjective) that I have to say, DON'T DO BUSINESS WITH THEM! read more

Great service with self motivated and well trained maintenance team. Thanks Michael for being so professional and for your prompt assistance. Highly recommended. read more

My Home Warranty service sent this company to repair my undercounter ice maker. They diagnosed the problem as needing a new heat exchanger and compressor and ordered parts. Once they came out the only changed the heat exchanger and the story changed that it only needed the heat exchanger. That didn't fix it, so they order the compressor too, and on the next visit (going on a month now), they changed out the compressor. Five minutes after the "technician" left, the ice maker started to smoke, and I couldn't turn it off with the one/off button, so I had to unplug it. They sent the tech back about an hour later, and he said it should work even though he could smell (anybody could) the obvious burnt smell, and said just give it until the next morning and it should work. Of course, it did not. I had the company refer the repair order back to the Home Warranty company, but did not refund most of the charges, so now I've used up all my coverage for refrigeration and no repair has been accomplished. DO NOT USE THIS COMPANY, they are incompetent and dishonest. read more

Mike with RC appliance was fantastic! He arrived on-time and was very professional. He was able to quickly repair my dryer, he thoroughly explained what happened, and offered advice to avoid this problem from happening again. read more

Not a good experience with RC Appliance. I would not recommend period. I had a 2nd opinion on the same problem and the 2nd Electrician said the problem was a fire hazard. read more

They came to look at my refrigerator for the third time . Said everything was fine. A week later, all food was spoiled (about $200 worth) . When I called ,they said they would be up to look at it in 6 days.I begged them to come sooner but they wouldn't. My wife spent 2 days cleaning out the mold and mess. I waited for Rick on the appointed day but he never showed in spite of receiving 2 assurances from his office that he would be there.When I finally reached him the following day. He sad i it was an honest mistake as he had misplaced my work order.I asked him to correct the mistake and come asap. He said he would come in a week. NOT GOOD !! Not only are they incompetent but " customer service " is not in their vocabulary. The do not rate even one star !!! read more

Used them as part of our home warranty contract. The service could not have been better. They called when they were supposed to, scheduled an appointment, showed up on time after calling, did an assessment of my appliance repair in under 10 minutes. Told me what the problem was and how they were going to fix it (order a piece and replace it). A week later, called again to schedule another appointment. Showed up on time after calling to announce themselves. Did the repair in under 10 minutes, no guesswork involved. Very impressed overall. Good job! read more

This company came out to my house and they have no idea how to repair refrigerator at all do not ever use these people

If/when I have an appliance break in the future, I'd rather buy a brand new replacement than be forced to rely on RC Appliance to try and fix it. I will not let Rick back in to my house. He is rude and condescending. read more

I couldn't possibly feel anymore frustrated or dissatisfied in a business. It's been 17 days since I first called my Home Warranty co about my broken dishwasher. They contacted RC Appliance who came out 2 days later. The technician informed me that a part would need to be ordered and that he would be back out early the following week. Thursday of that week I called to get an update. The lady on the phone looked up my account and let me know the part was on back order. WHAT??? How do you find out a part is on back order 1 week after you have placed the order??? I don't think so. This is not 1995! After expressing my disappointment, she assured me that she would look up other vendors to find the part sooner and call me back. She didn't. Another week and a half passed and just today the technician finally came back and after an hour of working to repair my dishwasher, he said he actually had the wrong part. A new part would need to be ordered. I have been inconvenienced in such a huge way I wish so bad that I had just bought anew dishwasher. This experience has cost me time and money. read more

My experience with RC Appliance, sadly wasn't a good one. I had a problem with my stovetop. They came out because AHS had them contracted. (AHS has it's own problems). That was October 10, 2017. today is December 1, 2017. I heard (today) the parts for the stove top were no longer available and RC Appliance never finished the claim with AHS so we have been waiting for the new stovetop or any form of communication. I am still on hold with AHS (47 minutes 23 seconds). I called RC Appliance and the girl was extremely rude. She could care less. She said that they weren't involved any longer and it was up to AHS to figure it out. Being a business owner I wouldn't use RC Appliance without a Home Warrant claim. I am frustrated because the lack of communication and the very inconsiderate attitude makes me angry. They need a new girl...or a better follow up system. read more