We had a heat pump installed during COVID by another contractor. The cooling function has never worked properly over the past six years. We had several other HVAC companies come to diagnose the problem, and it was always the same experience: 1. Talk about how the last contractor got it all wrong. 2. Come up with some wild scenario that was the problem and / or 3. Tell me they would get back to me, and never do so. Jim's visit with Residential Air was entirely different: 1. He never sought to blame anyone instead focused on finding the issue. 2. He looked at all the symptoms and came up with a well-reasoned scenario. 3. He stayed in touch as parts were ordered from the manufacturer and returned to complete the repair. As I write this, I am turning down the AC as it is a bit chilly inside, while it is sweltering outside. Six years since the original install and we finally have a functioning system. Thank you, Jim. Thank you, Residential Heating and Air Conditioning Company. read more

Requested a Quotation for an AC Install in a single Family Home Residence . Felt like i was a bothersome requestor when asking about Electrical Requirements . Received an AC Quote. Left VM with the Absent Owner , No Response read more

I had my blower motor and fan cleaned by Residential heating and cooling. Brandon was the technician they sent out to my house he explained everything to me took pictures. He gave my old furnace a little bit of a cleaning. I really do appreciate it. I would definitely call Residential back again for sure! read more

I had a heat pump installed 15 months ago by an individual contractor, and it failed at the start of the summer. Due to multiple reasons, I had little faith in the original installer, so found Residential through Bryant, The scheduling and follow through appointment reminders were very much appreciated and Brandon was sent out. He was very professional and knowledgeable, and has been with the company 12 years. He did thorough diagnostics and found a leak in the system. Repair done! I am pleased that I have a company to call on for any future needs. Thank you Brandon for your help! read more

I have been working with Residential for many years and felt I needed to write a review after my appointment with Jason. He arrived when he was scheduled was very thorough and provided incredible customer service. He also documented all his work and repairs with photos and explained exactly what he did. I felt very comfortable with the work, and even though I am not an HVAC expert, I was given the photos and explanation in a way that was easily digestible. I wanted to give a thumbs-up to Residential for their years of work and a special shout out to Jason. read more

Residential installed our main house Mitsubishi mini-split 10 years ago and came back to install a high-wall unit in our ADU. Ben and Isaac were very professional and did a great job - the installation was quick and clean and the unit is working well. Big thanks to Timo for his prep and procurement as well. read more

Residential Heating & Air is my go-to company for any HVAC needs. I first used them to refill refrigerant on a leaking unit, then to fix a drain line on a separate unit. Based on their professionalism, attention to detail, and being a Mitsubishi authorized representative I had them completely rebuild an incorrectly installed Mitsubishi split system. My original HVAC contractor installed the unit without enough clearance to service the rusted coils (a common occurrence in these units). This was a one week, very complex project. Everyone who was part of this project was awesome and so glad it is finally done. Whether new construction, remodels or just annual service I would use them again in a heartbeat. read more

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My husband and I are really impressed with our recent HVAC duct replacement by Good Guys Heating and Cooling. Both the project manager Randy Anderson and Clinton Daley the installation clinician were personable, knowledgeable, efficient, and on time. Clinton was a hard worker and finished our job well within the time frame we were given. He also saw a hole in our outer wall where mice, rats and insects could get in and patched it (without additional cost). Additionally he removed a large object left and stored under our house that was too cumbersome for my husband and I to remove (also for no additional cost). He also secured insulation that was falling away from the subfloor- you guessed it----No additional cost. We really had a great experience doing business with Good Guys Heating and Cooling. We highly recommend using their services for any of your heating and cooling needs. They went above and beyond and we got a good deal more than we expected. read more

I definitely recommend Residential Heating and Air Conditioning. Just got finished with an inspection and maintenance on the furnace and the HVAC performed by Jason. He was extremely punctual, friendly, efficient, and professional. Took pictures to explain what work he did and recommendations for future services. I've always been been impressed by this company's staff and appreciate their great service. read more

Jason from Residential Heating and Air Conditioning came out on a service call a couple of weeks ago. I had HEPA filters that needed changing in our units in the garage and attic. I also asked for a furnace inspection of both furnaces. He also changed the filters in our two HEPA units--one in the attic and one in the garage. He then cleaned our dryer vent inside our laundry room. He even vacuumed behind the dryer and the floor in the laundry room to clean up any mess. Then he went outside with his ladder to clean the opening from the wall to the outside. In the past, this was not always done. Besides doing a thorough job, he took photos of all the work he did and shared them with us. There were 2 parts to the furnace in the garage that he said were not performing well and we should consider replacing. He came out today to replace them and also measure for custom made return air flow replacement filters. He took more photos of the old parts and new ones. My husband and I were so impressed that he documents what he does with photos so he can clearly show customers what he did and what needs doing. Besides being competent, Jason is so friendly and personable and explains things clearly. We are grateful for him doing the work for us, and we imagine lots of other customers feel the same way. Residential Heating & A/C is so lucky to have Jason and we are lucky he came to our house to do the work! read more

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If you are looking for a dependable HVAC company who you can trust...look no further. I have used this team now for 2 different projects (both installing a mini split on our ADU, as well as a full AC maintenance on our older main unit and can not be more impressed with the work that has been done, the communication through the job, and the transparency with the cost and pictures along the way of the work being done. Most recently we had Jason Hood as our technician and he was incredible (highly recommend). Not only did he do an amazing job getting our AC up and running after it had been buried under 6 inches of oak leaves and hadn't been serviced in years. He also walked my though the whole process and help walk me through our different options that we have and work best for our family. This company will have my business for a long time and I have already signed up for annual service plan with their team. read more

I just had Residential Heating & Air Conditioning come out for an annual maintenance and filter replacement. Jason Hood, the technician I've been fortunate enough to get the last few visits, was fantastic, as always! He is professional, efficient, thorough, and explained everything going on with my AC and heating system, using photos to help me get a better picture. He is a great technician and I for one appreciate service like his... courteous, kind, and helpful! read more

complete rip off. for a HVAC capacitor replacement charged $400. avoid. The customer service person is rude. read more

We were drawn to Residential Heating and Air Conditioning as an experienced well rated nearby company having diamond certification on Mitsubishi HP HVAC installation. We came in upfront with high expectations and many questions. We enjoyed Tyler's friendliness and explanations re Heat Pump operation and options. Julian did a great job with electrical, sheet metal, indoor unit install, code, and SA sealing, and communication. Ray installed the outdoor unit and lineset well. We gave the project lead and scheduler feedback on our concerns, and they demonstrated efforts to make things better. Effective communication would include indications of extended absences, backups, and modes favored vs unattended. We are very happy with the end result, a new heat pump that keeps us warm in winter, operating quietly with high efficiency. Thanks to Reyna, Sara, Susie for itemized invoices, Noah, Josh and Abel for reaching project complete and permitted, and Sabrina for closing, docs, & warranty, and Liz for rebates. read more

It was a pleasure having the crew at our home. Starting with the first meeting with Tyler and the installation of Julian, Noel, Ray, Joel, and Jose, the job was top notch. The heat in our home is now even in both stories. I have recommended them already to a neighbor. Chris D read more

Residential recently replaced one of our AC units with a heat pump. The team was very professional, communicated clearly, showed up as promised, and installed a system that works really well. The new system is very quiet, efficient and heats the house in winter as well as cooling it in summer. I particularly appreciated how Able and Noel integrated the new system with our existing thermostats and cleaned up each day. Sabrina handled all the PG&E and Town inspection processes smoothly. Kudos to this team! read more

Our heating has been broken for four weeks, and we had several other companies come out and try to fix it, and none could figure out the problem. Timo from Residential Heating and Air came out to our house last week, diagnosed the problem, ordered the parts, and installed the new parts today. After four cold weeks, we finally have heat thanks to Timo from Residential Heating and Air. He was professional, knowledgeable, kind, dedicated, and efficient. Thank you Timo! read more

I had many problems with my heat pump installation by Residential and would not recommend them. First, when I was dissatisfied with one of the mini-splits (I wanted one that delivered colder air), Tyler refused to work with me on replacing that unit with a better model, even though I was willing to pay. I had to get the owner involved to do the exchange. Second, I found out after 4 mini-splits were installed that they had butchered my ceiling joists and did not frame them out properly. If left that way, my ceilings would have started sagging within a few years (according to the inspector that I asked to check it out). Finally, I lost count as to how many times they were late, or just flat out missed appointments, without ever calling. I've done a lot of remodeling, and Residential was by far the worst company I have ever dealt with. Update: I do appreciate Residential admitting a poor review was warranted here. However, I'd like to clarify a couple comments here. First, there was no communication breakdown with my other contractor because my other contractor had absolutely nothing to do with the hvac installation. Residential was supposed to do everything for the hvac, period. The only reason my contractor stepped in after the fact was because Residential simply left the ceiling unsupported. I don't appreciate my other contractor being thrown under the bus here. Second, I admit I did not specify needing 61 degree cooling at the onset. My exact words were I wanted "a freaking igloo". It was not until the unit was installed that I realized it only went to 67 degrees. At that point I requested a change order to replace with the colder unit but was denied until Cathy became involved. read more

We just finished our second project. They again did an absolutely wonderful job. Love them. The project team, from Sabrina in the office to Abel and Noel in the field were awesome to work with. The project was on time, on budget. and exceeded out expectations. Five star all the way!! Fuad read more

Tyler and his team installed a new electric heat pump at my house after my old gas furnace died. They completed the job on time and came back later to check on the system performance and add a few modifications. I was pleased with the service and plan to use them again for future projects. read more

For the quick response from management on the employee wreckless driver. Not trying to get anyone fired, just like people to think twice. I'm sure this company is great and don't want to damage their reputation as a heating and air business based on how one of their employees decided to drive this morning, Thanks for letting your employee know to slow down especially in a company van. Good luck to the business read more

Jim was an amazing technician. He came out to look at the system they had installed and was extremely patient and knowledgeable getting the system to work. read more

Wow this response was well done! This is a response to company response. Please be sure to read original review. Instead of facing the FACT THE HUSSAIN LIED AND GOT CAUGHT SEVERAL TIMES! This company accused me of harming the environment, of being dishonest and hiring someone to do my evil bidding, to being foolish for getting my unit fixed instead of allowing this company to financially pick my pockets. But most troubling is she pretends to know what is in the mind of the person who ACTUALLY HELPED ME, and his motives. She project into the future what he will do and how I will foolishly not be the wiser. Hussain did not not "stand his ground" He backed up every time he was caught in a lie. Nor was their any "High Ground" as the environmental issues were never mentioned until the response here. Since when does "lying" denote the moral superiority of the "high ground"? A piece of advice, IF THEIR REP ARE GOING TO LIE THEY SHOULD MAKE SURE NOT TO LIE ABOUT SOMETHING EASILY FACT CHECKED ON THE INTERNET. I did not start out angry, I was made angry by being lied to and then blamed. I know stand doubly firm that if you like being lied to and then verbally abused for objecting to bad treatment, by all means this will be the company for you. read more

We used Residential Heating & Air Conditioning to replace our 50 year old gas furnace with a heat pump, so we can have safer & more efficient heating, and enjoy cooling in the summer as well. This company's quote was competitive, and they were very easy to work with. Their crew (Abel, Ray, Nick, Noah, Tyler) always arrived within their promised time window, they kept our place clean, and they installed everything exactly as promised, with no surprise extra costs. Though I'm no HVAC expert, the quality of their installation seems to be very good, and we had no trouble with the city permit inspection. I also appreciate that they followed through to work out some small adjustments/kinks after the installation was complete. With this unusually cold winter, we've been very happy with our system's ability to keep our (poorly insulated, old) home warm, and we're looking forward to a more comfortable summer as well! read more

Loved their service, highly recommended! I asked for their service when I was moving into a new property in Los Gatos in April, in order to upgrade the aging heating system and add AC for the whole house. Nick came in for the consultation, and with his advice, we decided to go with an electric heat pump in the attic + outside unit installation. Almost everything went according to plan after that: the team (Jesse, Brandon and Eleazar) came in and did a fantastic job redoing the pipes from the attic to the outside, right on schedule. The only hiccup was that the electrician they contracted could not make it (due to COVID-19), so I had to hire the electrician independently. Other than that, the team has been very professional (of course they wore masks) and did an amazing job. Thank you Residential Heating for keeping us comfortable in this hot summer! read more

WeI've been having a problem with our furnace, and our neighbor recommended Residential Heating and Air Conditioning in Campbell. I called and explained the problem, and a service call was scheduled for that afternoon. Brandon called 30 minutes before arriving, and was right on time. He was polite and knowledgeable, and quickly diagnosed the problem. Our system was up and running within the hour, and is working fine once again. Their rates are fair, and the friendly and attentive service that I received from Tara and Reyna in the office was absolutely first-rate. We've worked with other Heating/AC companies in the past and the results haven't always been great. In the future, Residential Heating and Air Conditioning will be our first choice, and we highly recommend this company for all of the reasons I've listed. Thanks to the Residential team for a fine job! read more

Great service- Their price was reasonable. They were willing to accommodate my needs. They were always on time and did a great work.

We've worked with Residential for over twenty two years and their service is stellar. Case in point, we lost an HVAC unit this past weekend because PG&E over volted the breaker boxes in our neighborhood, sending 220V into our 110V lines (very dangerous!) I emailed Residential about the situation this morning, and they fixed it by the afternoon. The service technician was conscientious, wore a mask at all times (over the nose), and maintained social distancing. Thankfully the problem was just a transformer, which is a minor repair. When he was done, he offered me the dead transformer, which is always a sign of trust in my book. We're now finally comfortable in the worst heat wave of the year, within hours of contacting Residential, after a miserable sleepless weekend of outages and damage caused by PG&E. Thank you Residential! read more

This is absolutely the most incompetent and lousy customer service HVAC in the Bay Area. I called them for help with a system they reworked and they were not responsive. They finally got back to me a scheduled an appointment that was supposed to arrive between 2-4 PM and showed up announced at 12 Noon. I had to get another firm to install a thermostat because of their non responsiveness. When they arrived I asked them to check the system and fix the wireless access to the thermostat. The took down my entire wireless network and left saying the system was working properly. The same day the system failed in the same place I told them and they said "You are not a priority customer" and may be we can to you next week. DO NOT USE THIS SERVICE!!!! They are incompetent and non-responsive. I give them an F- read more

I submitted a new request via the website and received a voicemail the next day saying that we can "definitely can schedule a consultation". After I called Residential Heating and AC back I was informed that my address, which I had provided along with my phone number, was outside their service area. It would have been nice if this had been addressed prior to my calling back. read more

I know Cathy Haire, owner of this business, from a previous job performed at our home in Los Gatos. So, when it came time to make an upgrade this year at our rental property it was easy to reach out to her again. We can't say enough about the care and attention her team, Ray and Mateo, paid to our job. This on top of them both being really nice and well mannered human beings. read more

I switched to Residential Heating & Air Conditioning 6+ years ago. They have been great to work with. Fantastic service and very professional. As an example, this morning prior to my appointment I got a text indicating the technician's name, history with the company and certifications. Jim did a fantastic job. He was polite, professional and went the extra mile to check a few things and explain them to me. A company that treats customers well and employees well is the kind of local companies we need to provide services in our community. Highly recommend them. read more

educate worker how to drive. almost causing accident on 880. this driver was very bad. read more

Residential Heating and Air Conditioning - bad manner driving cutting lanes. - Heating & Air Conditioning/HVAC Near Me - Campbell, California

Residential HVAC first impressed us with their knowledgeable, prompt and reliable service in 2015, and continued to impress with today's routine maintenance. Hassan Alsaleh was thorough, efficient, meticulous and honest in assessing future vulnerabilities, providing service that exceeded 2015. Many thanks to Hassan and can-do scheduler Trina! read more

We called Residential HVAC to come and check a possible gas leak from our furnace. Didn't call PG&E because if they found a leak they would shut off the whole gas line. Since it was cold we thought an HVAC company would fix the leak. They were quick to respond and made an appointment with Jim Stragalions. He was very through and did a great job inspecting and cleaning some corrosion. We were really happy with his work. We highly recommend this local company. read more

I just had long overdue furnace inspection by Timoteo, he was friendly, efficient, careful about cleanup, wore mask (as I did). Since the furnace is in the attic, and we both can't fit -- esp. with COVID concerns, he took some pictures to review component functions and observations with me on a tablet, which I hadn't had before -- very nice. Impressive diagnostics on component health and adjustments. The furnace is OK for now, but since it's an aging furnace, he also gave me some estimates on possible component replacements that might be needed vs when to consider a new furnace if any problems show up. Excellent service, thank you. read more

Installed a new heating and A/C system on-time and on budget. Terrific team of professionals who were just a pleasure to have around. Our house is on a hill with crawl spaces to run the ducts, but this was no problem for Kathy's team. With the seemingly annual fires and smoke, we were so pleased with their suggestion to add a robust air filter as well. Special shout out to the Residential Team: David, Andrew and Matt. Jessie Nick and Noah. Kudos to Noah for even painting to conduit to match the house! read more

Residential Heating and Air Conditioning truly exhibits and practices their multiple 5 star ratings. While in a serious pinch, and exhaustive of all options for having my air conditioner repaired in 100 degree weather, Residential Heating and Air Conditioning delivered with professionalism, expediency and courteous behavior to support the needs in fixing my air conditioner quickly. I am incredibly expressed by this company and their willingness to help and follow up!! Thank You Residential Heating and Air Conditioning!! Carole read more

This company is professional, courteous and prompt. They always diagnose the problem the first time and are willing to explain the technical reasons for their conclusions and the appropriate repairs. Their prices are reasonable as compared with competitors with less aptitude and diagnosis of the problems requiring repairs and multiple visits. read more

Avoid Residential Heating and Air Conditioning. Residential Heating and Air Conditioning never responded to my voicemail message in which I requested that they provide an estimate for installing heating and air conditioning in my home. They paid for an advertisement in Ca-Modern Magazine "claiming" that they are responsive to customers and will provide a 5% discount. Do NOT believe it. They did not even return my phone call requesting a quote after a week and a half. As an employee if I did not respond to a customer request for that long, I would have been fired -- no excuses. Their apathy is absolutely unacceptable. If a company does not have the competence and commitment to return a phone call to attract new business, I would NOT trust them to be competent and committed to fulfilling a professional contract on my home. So I chose not to contact them a 2nd time. Something is wrong. The online reviews are mostly positive, but their treatment of me makes it impossible for me to believe such ratings claims. Or maybe their performance has just gone downhill recently. The advertisement was in Ca-Modern Magazine, but that does not make Residential Heating and Air Conditioning competent to work on my Eichler home. I do NOT trust them. So reviewers will know, I did call five of their competitors and all five returned my phone call within 2-36 hours; and they were all were happy to come out and provide a quote. read more