Alfredo Ramirez was very professional, polite and took care of the clogged kitchen sink in under 30 minutes. I highly recommend!

BEWARE ABSOLUTE SCAM!! I scheduled an appointment with Rooter Hero Plumbing due to a clog in my hall bathroom tub. The technician arrived at 9:30am and began his work. He continued to work for a couple of hours before I entered my master bathroom and observed dark murky water filling my shower floor. By 6:00pm, I was left with neither shower in my home in working order. The technician stated he and his boss will be at my home the next morning at 10:00am. Upon arrival (BTW he was 20 minutes late), the manager entered my home never introducing himself and had already begun belittling his technician. He did not look my direction while speaking; therefore I assumed he was not speaking to me. He then proceeded to say, "well, are you coming?" "Aren't you the homeowner?" After a brief peek of his head into each of the bathrooms, he explicitly let me know I had big problems and we need to sit at the table and discuss what needs to be done. Once at the table, he told me that we can get my homeowners insurance company to pay for the new plumbing, but we need to create a water leak that will result in water damage. I stated to him that I do not have a leak. The manager then looked at his technician and stated "that's what we got this little guy for." He stated he works with my insurance company all of the time and already has 4 claims processing and that they know him by name. At this point I knew exactly what he was doing; therefore I asked him to leave my home. He immediately got up from his seat and swiftly walked out the door as if I were wasting his time. read more

Trust issue with this company. They verbally said $185 for a snake out, or $400 if they had to remove the toliet. They only had to use the snake and thought we would be charged $185 RIGHT? No, our credit card charge was $275 because we signed the receipt for work being done and trusted that the charge would be what they said. Don't trust anything they SAY. Next time (see below) I will ask for a written quote and THAT quote will be signed before they ever do the work. However they responded quickly and got the problem taken care of in the first visit, so they did earn 3 stars for that. read more

Criminals! I called rooter hero after a guest at one of our vacation rentals was having difficulty using the garbage disposal. Rooter hero sent someone out that day to take a look. The guests were not there, so I let them in the house remotely. The technician called me and told me I had to contact his supervisor. I called the supervisor Joseph and he informed me that the garbage disposal was broken and to replace it there were three options. Good better best All ranging between $550 to $1,000 installed. He said that they charged by the book, so even though the job may only take 20 or 30 minutes they can charge upwards of $500 plus per hour for the install. I told Joseph I don't like the way they charge nor what I agree to pay that price. After many calls I found a different plumber that quoted me over the phone. The new plumber would use a heavy duty model for $175 and charge $125 for the install. Once the new plumber came over and took a look, as it turns out the garbage disposal is not broken at all! Some sort of Allen wrench somehow got down the drain and was obstructing the garbage disposal from turning freely. Now that is an honest plumber. Either rooter hero is completely incompetent, or they are greedy criminals creating a racket. I tend to think the latter. Of course everyone needs to make a living, I just prefer to pay people that earn it. I don't need to be swindled into parting with my money Just because I don't have to be at the property. I do not trust these people nor should you! read more

Mario had a job tasked to him that was plagued with challenges. The job took some extra time but he continually showed up and pressed through for a 100% job completion. Thank you Mario. read more

very bad experience.. we called to schedule an appointment and told us someone is going to come the next day.. we were waiting the whole day and me and my husband took a day off at work for this but no one came, we called and they said nobody can come since they only have one guy working that day and did not let us know until the end of the day.. so they said we are going to be a priority the next day and someone is going to come since there's more people working as well. My husband waited again and when no one came for the scheduled time he called to follow up and they said that no one can come because the guy who detects leak only work on weekdays. Very unprofessional, wasted our time. We could have start calling other companies earlier. Don't ever contact them. read more

I called for a clogged tub drain. Peter was prompt and efficient and the price was a good value. I always appreciate reliable and efficient service. Plumbing is an important necessity. Thanks Peter. I highly recommend this company. read more

Luis Angulo came in and corrected and completed several tasks that were still pending. I have been waiting to have my guest bathroom finished so our family can use it, but it was not happening in a timely manner. Luis came in and took charge of the tasks at hand inside the house an outside and cemented the floor so I can now move on to tiling my floors. Hopefully next week, the toilet will be installed and we will go back to normal! Thanks a bunch, Luis Angulo! read more

We had a leak in our laundry room requiring pipe replacement about 7 months ago. Rooter Hero took care of the repairs and cleared all lines (through kitchen, both bathrooms, and to the street) to insure this would not happen again. Today we had service due to a slow draining shower. Rooter Hero responded at no charge. They discovered an accumulation just below our drain that was causing the issue, cleaned out the gunk and the shower is draining better than it ever has since we bought the house 3 years ago! The techs are knowledgeable, so friendly, patient with our questions, and extremely professional. We recommend Rooter Hero without hesitation. read more

Alfredo ramirez did a awesome job and got my problem fix asap kept it professional recomend this company!! Will use them again

I have had to use Rooter Hero for a few things. I give them a call there either the same day or the next. Carloos is great asset to this company. I enjoy when they come over to help me out. read more

What started as a backed up faucet led to an entire redo of my home's plumbing. The foundation was jackhammered, walls removed, flooring removed. They showed me the crumbling cast iron pipes - I saw it with my own eyes and they tried to kindly tell me the nightmare project that was needed. For assurance, I priced two other similar plumbing contractors and Rooter Hero was the best quote. I can't put in words the scope of this project in regard to dirt, time, inconvenience. It also is very expensive and requires other contractors after the plumbers leave - start to finish it was about 4 weeks. Every person I dealt with was professional, honest, friendly. The plumber and his journeyman who did the bulk of the project were outstanding - probably two of the best contractors I've ever worked with and I've remodeled a few homes. Every day I'd ask them when they were coming tomorrow and they'd ask 'What time do you want us to come' and that is when they would show up. He explained in great detail what they were doing, gave me pictures. They ensured I always had a working sink, toilet, and shower so I could live in the house. Once I got the floor and walls replaced they came back and hooked up my vanity plumbing - within one day of the request. So grateful this nightmare project is over and I got the plumbers I did from Rooter Hero to do it. Thank you guys - I appreciate all your work and should I need any plumbing in the future I know who to call. read more

Do not recommend . Poor workmanship. To expensive not reliable work done not finish . Had to call a real plumbing service. Wanted to take advantage of the situation read more

Alfredo Ramirez is the best, he went above and beyond! He helped get our water back on so quick and was so nice and helpful. Best customer service ever! Will definitely be a return customer! read more

I had a sewer line clog on a Sunday, and Rooter Hero responded within hours to be here. The xlog wound up being a collapsed pipe in the front yard ( your worst nightmare). The RH team worked hard to get it repaired as quickly as possible. They provided me with the cost of repairs prior to starting. The prices were fair for the amount of labor the repair took. They put in extra effort, so we did not have to replace part of our driveway. The technicians were friendly and knowledgeable at their trade. I was completely impressed with the entire process. I would highly recommend Rooter Hero for all plumbing needs. read more

My parents water heater pilot light would not come on. I received a quick response to have JR come out to the house. Excellent communication, timely, very informative, and was able to get the light going again and they have hot water! Thank you JR, we appreciate your help. read more

Alfredo Ramirez was great he helped me a lot and he was really fast and efficient, he fixed everything and helped to connect my washer as well. read more

Alfredo Ramirez arrived on time & took care of my issue in 5 minutes. I was pleased and would use Rooter Hero again.

Alfredo Ramirez responded to my emergency need of replacing a leaking water heater. He was very friendly, informative, and went above and beyond to get the job finished the same day, on a Saturday! read more

We had major plumbing issues due to old galvanized steel pipes. The workers had a lot to do with digging out our septic lines and old pipes going to the septic tank. We had a verbal contract and were told that the quote included any unforeseen problems. During the work my husband was told they would have to charge more. We had to put a stop to the project until we contacted the boss who finally agreed to stick with original quote. During the work we had a hole put in our year old tub. This was fix with a patch. Than I found out that my tub well not hold water. Still waiting on someone from the company to come out and fix this. We have called the company and told that someone was going to come out the next day and no one showed or called. We called the company again and was told someone would come out Friday or Saturday but no one has come. I feel this company is very unreliable. We have a 3/4 finished project that we cannot get completed. To update on June 17 Rooter Hero company is finally reaching out to us to solve our issues. read more

Had my main water line valve fail on me early on in the day Monday morning and Alfredo Ramirez came out that night and had it fixed first thing the next day. He was so knowledgeable and willing to answer all my questions! If you are looking for a guy who knows his stuff, look no further! Thank you Alfredo! read more

Mario showed up promptly after I called to clear a nasty drain. In no time he had it cleared and he was in his way Thank you!!

Run the other way. Did not fix my problem. Tried to sell me me three plus thousands of services I did not need. Got another plumber who fixed the clog they could not find in less than 15 minutes. read more

Alfredo Ramirez did a great job thank you for the good work and keep it up the good work

They tried to rip us off. Rotorooter quoted us $750 but could not do the job because they don't solder copper pipes. Rooter Hero wanted $2000 without a guarantee because they claim the pipes are old and bad. The pipes are in fine shape. It's a connection that is leaking, not a pipe. They saw two old people (50+) and thought they'd cheat us. Avoid Rooter Hero/RotoHero at all cost. Pay more for a real professional. read more

Called them to clear a restaurant floor drain a simple job they had done a few times for me in the past for around 150.00. Today they sent a tech who quoted me 475.00 for the same job... got someone else. Too bad they used to be a decent operation. read more

Bad service. Work by Danny resulted in flooding of my home and follow up by his supervisor Louis resulted in yet another leak from the valve that was installed due to poor workmanship. Finally had someone named Cody show up at my home without anyone advising that they were coming and demanded that I come home to let them in. Worst service I have ever received from anyone in the service industry and resulted in thousands of dollars of damage to my home. Please do NOT do work with these people. read more

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Alfredo was as good as it gets, hard worker and got the job done even though it was later in the day. I'll be a new customer because of him. Great job read more

The technicians were nice, but it started wrong from the beginning. First, all I wanted were my pipes scoped on house I have an offer on. They refused to give me a quote over the phone and said they needed to see it first. When they got there, they said it would cost more because they had to go in through the roof, then pressured me into signing up for their subscription service model (which I did and now regret). One technician showed up and clean the lines, but said his manager would come and do the video. We waited about an hour and he never showed. We ended up having to reschedule. He came later and took videos and said they all needed to be replaced, but the videos they took didn't show anything because of the glare of the sun. He had recorded the videos with his iPhone so I couldn't actually see any of the issues. End of the day, couldn't get a quote over the phone, showed up late, quoted me for an estimated $15 - 20 K job, but couldn't show me the proof because I couldn't see the videos and I had to ask multiple times just to get the useless videos. I called another company and they quoted me over the phone and also said they didn't charge extra to go on the roof. I would definitely recommenced calling around before going with Rooter Hero. read more

I am sure they are great for emergency dispatch. But if not, they charge $49 to come out and provide a quote. I had specific needs due to a remodel and had pictures. I am not going to potential waste $49 just to find out what they are going to charge to do the remodel work. read more

Nightmare situation. All elderly in today's world are from the old school whereby if you have a project needed done you call an established company (for an estimate) and you know his/her word is good. In today's world you'd better be prepared to get 3-4 other quotes and STILL do the research yourself. Better yet read U-Tube, get the tools you need and dig in. I am still dishearted about the entire sequence of events which led to me being out more than $2,100 for 'work' that I would never have bought into had I known from the get-go it would end up being a huge hassle. The kicker was being offered a 'dyed in the wool' loan offer that the salesman knew didn't have a degree of validity. The list goes on but is too stressful to dwell on. I just say this as you heard in Shawshank when the warden was ripping off the county "there are more ways to skim off the top". Beware!. The only good thing I can say is that the technicians were professional in their demeanor yet I still question why when he replaced the one and only leaking valve that a 2nd one started leaking which in turn made him say he'd send the supervisor (salesman) out. WTH! The only positive comment I can give is that the technicians themselves (as well as the manager although we went round and round) conducted themselves in a professional manner. read more

Our plumber, Chris, was incredibly quick, courteous and kind. He accurately assessed everything wrong with our toilet and fixed all of the leaks! Their pricing was fair and the work good! Rooter Hero Plumbing, give Chris a raise!!! read more

They did ok on the drains but were messy. We had to scrub the tub and do other clean up after them. Not too happy about that.

Very unorganized. They sent a service tech to my house for a estimate . First and last time working with these guys.

You decide what star rating this deserves: We called out Rooter Hero to deal with a non-urgent leaky valve on a toilet. They came out within hours and: Up-sold us a water heater electrode Tried to up-sell us a service contract Installed a new toilet for almost $1000(!) - which turned out to be the wrong one Came back to re-install the correct toilet Left the water heater - which we hadn't called them out about - turned off And unbeknownst to us, switched the garden drip feed system off We only discovered the last issue when we spotted plants wilting a couple of days later, and just as we were leaving the house for a 12 day vacation. Luckily we contacted our garden crew from the airport, otherwise this minor leaky valve could have cost us a ruined garden, courtesy of Rooter Hero If this is the type of service you are ok with, please disregard the one star rating read more

I see reviews made by unhappy customer because they either do not want to know the price or they have a handy Man give them a cheaper price. I appreciate Rooter Hero. I appreciate what they stand for and the integrity they bring. If you do not want to know the truth about your plumbing call some one else. This company will tell you everything you need to know and give you options. read more

Great work on this company I love the fact that they contacted me the son, on everything before they started their work, I really appreciate the fact that they weren't trying to take advantage of my elderly mother Mildred, Joel And Alex did amazing work with our water heater I really do recommend them read more

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My landlord called these people on a Sunday to come and snake out our drain. The plumber they sent was very nice, clean and professional. He looked at our problem and I took him to the drain clean out in the backyard. He commented that there are supposed to be 2 drain clean outs; one going to the main and one going to the house. He then went to his van and called the landlord. After about 15 minutes, the plumber came back and said that the landlord is going with another company. The landlord called me after and informed me that they originally quoted a price of $79 to snake the drain. However, when she talked to the plumber, he quoted a price of $300 due to the fact that there was only one clean out drain. The plumber could have at least tried to snake the clog before calling the landlord. It would have been a better experience and they could have lodged their concerns with the landlord and provide an estimate afterwards. I am surprised that I have to write this when I see the other 5 star ratings, however, I do feel like they tried to pull a fast one. I have to say that if I were paying the bill I would have sent your plumber packing as well. read more

I called the day before to schedule the unclogging of my main sewer pipe. They gave me an appointment for 9:30 . The next morning a representative called me around 10:15 to inform me that they were so busy that they couldn't do my job that day. I cancelled the job and found a plumber in Tempe with great reviews on Yelp. I called and 3 hours later the job was done for a lower price. Bottom line- they're too big to take care of you - read more

My rental property in Phoenix had a slab leak and water flooded up into the bathroom and the adjoining room. These guys came out immediately as my tenants were freaking out. It was a big Job and took 2 days but they fixed the issue and and it didn't cost me an arm and a leg. Just an arm lol. Great job guys. read more