Great Service, very knowledgeable mechanics, friendly owner and workers, prices are at least 20% less then other local auto repair shops. Had my wifes EOS 2012 VW Have an OIL change, front new Breaks and rotors, rotate the tires for $335 that included parts and labor and Tax. The OIL change was in the MID 50s where local places charge 80 plus. I am not even talking about the dealer shop. The one I went to is located on 4845 S PECOS RD. read more

They decided to feature the picture I took, as their main photo, so thanks. But, with that being said, I'm pretty sure they overcharged they hell out of me. read more

Had an absolutely AWFUL experience with this location. I purchased a Groupon for a full synthetic oil change with 36-point inspection. I called ahead to make sure I could walk in without an appointment, and I was told to come on down. I drove all the way from the opposite side of town for Joseph to tell me they couldn't take anymore people, they'd gotten slammed and wouldn't be able to get to my car before they closed. He apologized profusely and told me that if I was there at 8am the next morning, he'd have me out of there in 20 minutes. Fair enough. I arrived the next morning at 7:50am... the doors were locked and the building was empty. I was standing at the door when Joseph rolled up at 8:03, casually walked up, unlocked the door, let me and the few other people who were waiting inside, and said he'd be right with us. He walked back out, and left us all standing there for 10 minutes before returning with coffee and a pastry from the Rebel gas station next door. It's almost 8:15 by the time he checks off my Groupon and takes my keys. 20 minutes later my car is ready, he hands me the keys and a copy of the invoice and I'm on my way. Halfway home I look up at the sticker on my windshield and notice it has my next oil change for 3000 miles from the current odometer reading, which strikes me as odd since synthetic oil changes are good for at least 7000 miles. I checked the invoice, and it only said "Oil Change." I called Royalty, asked Joseph what kind of oil they put in my car, and he says "Uh, it was conventional oil. You had the Groupon." I said "Yeah, my Groupon was for full synthetic with an inspection." He says "Oh really? I didn't even notice that... come back and we'll drain it and put the right oil in there." I now have to go back a third time. I'm not able to get back to Royalty for another 3 days. When I finally make it back, Joseph tries to tell me that it was the mechanic's oversight about the wrong oil, contrary to what he said about not noticing the full synthetic part of the Groupon. I pointed out that there was no itemized read-out of the 36-point inspection that was also supposed to be included. Joseph says that's because "everything looked fine." When I asked why there wasn't a read-out, he tried to say that if everything in the inspection checked out, there wouldn't be one. This is when I get upset, because that is bullshit. There's ALWAYS an itemized breakdown of the inspection and it usually shows what needs maintenance with a red-yellow-green rated level of urgency, and it's NEVER all green. Even if it was, it would be provided for the customer. Mind you, I knew my tires were bald, and my check engine light was on due to an O2 sensor on the fritz. Joseph is lying to me. He made a mistake, and rather than do the respectable thing and take responsibility for it, he tried to pass the buck and lie his way out of it. I call him on his lie, and tell him that I think that not only should he fix his initial mistake and perform the services specified in the Groupon, but I should get my $42 back as well for not only being inconvenienced 3 times, but for being lied to. Joseph says I'd have to call Groupon or the owner of Royalty to negotiate that, throws my keys down on the counter, and says I should take my business elsewhere. He then says I'm "just trying to get something for free," completely dismissing his own fault in the matter. I asked for the owner's contact info, and Joseph says "Now you're being irrational... that's not gonna happen." I stormed out of the building without my synthetic oil, without my 36-point inspection, and without my $42. I called the other Royalty locations trying to track down the owner, and all I was able to do was leave messages with managers to be forwarded to the owner. I must've left about 7 messages over the course of 2 weeks and never heard a word from the owner, despite one time being told "he'll probably call you back right away since it's a customer service issue and he cares about that stuff." Everything about the experience, from the scheduling, to the service itself, to the reconciling of the error, to the customer service follow up, was an abysmal failure. I was inconvenienced, lied to, and to top it all off was degradingly told I was "irrational" for being upset about it all. I can't speak for the business as a whole, but this location and this particular employee are piss-poor representations of the company. Needless to say I'll never use this business ever again, nor recommend this business to anyone, ever. read more

I highly suggest that if you're doing an oil change with this shop, you literally have to watch them do the service in order to know certainly, that they actually used the oil and oil filter you brought. I had a relative who has been an automotive technician for the past decade check out my car while visiting and noticed that the "oil change" done by Royalty Auto Services wasn't really changed rather the oil was very dirty. read more

Here for an oil change under $20, friendly, took my car in quick, no wait, and they have 2 tv's in waiting room. Total wait time for oil change 25 mins! Think that's a new record. read more

Royalty Auto Service - Auto Repair Near Me - Las Vegas, Nevada

THIS PLACE IS A F..ING JOKE!!! I go in there to get an oil change they kidnapped my car and told me it was going to cost $2,000 for the oil pan to be removed... then they said that I needed all kinds of repairs timing chain timing guide didn't even mention the the cylinders or even did a pressure test!! How are they going to know what's wrong with my engine if they didn't even do a pressure test are you kidding!! Come to find out who ever scan my credit card took out way more than what the oil change was supposed to be.. then to make matters worse whoever stand my credit card took my money said he was the owner his name is Scott and a short little fat Mexican which he's an ex car dealership.... Umm go figure.a ex car salesman took our money. And said can't have your car unless you pay me another $3,000 so they want $3,500 to change the goddamn oil pan really scammers watch out people!! SCAMMERS!!!!! They don't say who they really are they take your money and then lie about other shit in your car that needs to be supposedly fixed.. DON'T TAKE YOUR CAR THERE!!!!! !!!!!! NO STARS!!!!!! read more

As good as it get's! Bought my car from a kid who got it repaired at these amazing guys!. {I actually give them all the stars they will need..once I am done shutting them down} Let's start with some basic shit that went wrong...def my fault as well of trusted these amazing guys who released the car to me, after paying the kid who I feel now sorry for in way for actually paying them 1200 bucks for stuff that was not even done..let's take it from the top.. 1. When I first saw the car at the shop, it was worked on , yet the hood was open with the engine exposed (manifold off...wtf!) - sitting there...anyone that knows at least something about cars, that's a NO NO. 2. Guy named Rudy (in this review he posted a pic below..yet that is not him...unless he aged 20 years..the Rudy was a handsome mexican fella who seemed super nice) - then again...I am from a gypsy background...we know a scheister when we see it. Rudy (RATLOSS) ..in german means "no clue" - told me the car will be ready to go and all that. 3. Well, I came in with my 4250 bucks and bought the car - shop closed right after, turned the car on...fired up...drove 10 meters...then stopped - no gas in it..lol. Went to push the car to the gas station...worked on the carb..filled up gas, etc. DId not start again. 4. Car did never actually drive further then these motherfuckers can see whether they are putting in the right lifters..firing order...or clean a gas tank , by putting new gas in...wow...when I had to finally tow it home..i realized...the tank looked like a meth lab ...rusted out...totally worthless. I have to say...it was not mentioned on the repair slip I have that they actually did clean it. But as far as I know..u dont release a car with a messed up tank...but lets go on 5. Car gets towed home, did I accept the fact they offered to fix it?..hell no...why send a car back to a place that has no idea and zero integrity towards the work they "complete"..in this case...not complete. 666: BOOM...discovered that majority of work on the slip..ws never completed - or done in a rush to get the car out - so I had a car with lose rocker arms...fucked up lifters...carburator suppose to be rebuild?...lol..complete rotten and messed up. Back fiired..firing order off set..it's not a Windsor u idiots..it's a cleveland 351 ( 13725648) - to add...these guys put a broken carb riser on it and charged this kid - wow...i first saw it..that piece of shit was used and broken...perfect for vacuum leaks. anyway.....i u read this RUDY...get ready to to hire a good lawyer. I spend 4 months with this car not running...I believe in the law of cause and effect. MR ps...yes I messed up by taking the car...without driving it. I trusted in them...now I learned my lesson. read more

I wanted to make this place a regular go to for my wife's car and mine but after this recent repair I just cant. Now don't get me wrong, Rudy and them did right by me the first time I went there for some bad electrical and maintenance. Let me explain, at the end of April I got rear ended badly and it destroyed the driver side rear. I'm talking unibody damage, liftgate, quarter panel, bumper, taillight and wiring harness and the entire evap system just gone. This happened in Cali and I couldn't leave my car out there for 2 weeks to get fixed so brought it to Royalty when I got back to Vegas. Was told it would take less than the two weeks to get it all repaired. Fast forward 3 weeks when I can finally pick it up (a couple days to wait on the insurance check), pick up the car and inspect the work. Nothing was done as needed outside a new taillight and a new bumper. That's it. The unibody wasn't even reformed, just a scrap piece welded down so the Taillight could sit on it. Literally nothing else done but there was no problem taking the entire 3700 check (my fault for paying before seeing the car but with only one car my wife and I had to rush and do things at inconvenient times). Communication could definitely be better, I am understanding and fair but at no time was I ever called back when I was told. When I called about this work from the body guy he sent it to, all I got was ill try to put you in touch with him. As much as I don't like doing this stuff I may have to go an attorney route soon since I basically paid 3,737 dollars for a tail light, bumper and piece of scrap metal. The body guy couldn't even attach the bumper correctly and just drilled a screw through it. And I know it's not Rudy and them who did the work, but the stuff that would have been on their end wasn't done (wiring harnesses, third brake light, evap system) and in the end they chose this guy to do the work. read more

Just had a great person to person experience here. My car started smoking from under the hood. Pulled into a gas station, where a guy pointed out Royalty right next door. Went over and spoke to Rudy who sent one of his guys over to look at the car. Took it in, diagnosed problem, had estimate immediately. Only reason i didnt have the work done there is that the Mercedes part needed wouldnt arrive until tomorrow and my regular guy had it in stock. Rudy and the guys were very polite and considerate, and didnt even charge for the look inder the hood. Let me hang out in their customer center until my ride arrived. I will definitely recommend Royalty to friends, since how you are treated, especially at a repair shop, goes a long way to building customer loyalty! read more

Best tire shop in Las Vegas. Went to get a quote at different locations around and Royalty Auto Service was offering the best prices! I would highly recommend any one who is looking for a place they can trust and can get great customer service to come here. read more

Royalty Auto Service - Auto Repair Near Me - Las Vegas, Nevada

If I could give zero stars I would. They were rude from the start. I told them exactly what was wrong with my car and they told me they would do a free diagnostic (literally drove it out of the parking lot, turned around and came back in). Then told me I had to pay 130 bucks for that "free diagnostic." Great start! I was charged way more than quoted. I was called with threatening They lost my battery, then charged me to replace it. And lack any and all customer service. Please avoid at ALL costs. Rudy wasn't bad but he had some white dude with tattoos and for the life of me I wish I could remember this POS's name. I will turn everyone away from this shop for as long as it's around. read more

My van is trashed and still not fixed after it was there for about 3 months on "in warranty" work! Back story, my van came with issues. Lesson learned. Royalty has done work for us before on it and our Magnums. Always satisfied. My husband is being treated for a cancer relapse and we need a reliable working vehicle. Main problem turned out NOT to be what they thought. At one point, it's parked out front with 2 flat tires. Then Rudy starts ignoring our calls. I finally get fed up and go to get it. Not a soul in the place that I recognized. Rudy isn't there, 2 guys told me they just took over. I described my van. They said they wondered who it belonged to and why it was there! They gave me my keys and I left. It was dark when I went back with a friend to pick it up. First I noticed that my AC no longer gets even close to cool. Never had an issue with it before. My dragonfly that hung from the rear-view is gone. For me it symbolized my little girl who passed away 3 years ago. After further inspection, my insurance card and a pair of shears is missing from the glove box, as well as the jack that came with it, in the truck. It also looks like someone tried to pry apart the ignition with a screw driver! There are no signs of forced entry on the outside. I have left a glowing review previously, however, since then, that job also has gone south. After replacing the radiator fan in my magnum, they re-installed the after market cold air intake incorrectly and ruined one of the most important parts! Now it falls apart. Although all of this happened at the Pecos and Trop location, I've heard Rudy is now at the Boulder Hwy location. Don't go there either. read more

Joseph was very helpful in assisting me in getting my car all fixed up. I came in for an oil change and was very satisfied with my experience. The facility is very clean and have a nice waiting room with a big TV. There are also neighbors with UHaul trucking so if you need to drop your car off for a fix, they have Uhauls easily available for rent if you need a vehicle. Pretty cool. I waited for only 15 minutes while they helped out another customer, and Joseph was the man and ended up waiving the fee for my oil change and gave me one on the house. Nice. I recommend this place and I will return any time I need auto repair. Thanks Joseph 5 Stars read more

The best reliable and honest place to go for you vehicles needs. They do excellent quality work. Great atmosphere and EXCELLENT Customer service. I would not go anywhere else. I consider them the BEST in the Valley! Check them out! I guarantee you you'll never go anywhere else! read more

Very helpful, honest, and reasonable. I searched for two days for someone to replace my brake pads, where everyone else was trying to gouge me on price, they worked with me. I will definitely be going back! read more

Honestly the service I had was about a year ago but I wanted to add my review since getting a profile so that people were warned about this place. I took in my car and was quoted over $900 (coincidentally so did two other women while I was waiting,...). They took longer to "fix" the car then they promised causing lots of issues for getting to work but nonetheless I worked it out. The day after getting my car back it wouldn't start. I called and they said they would send a tow truck to fix it once more. This is when things got insane. I called a few hours after the car was taken since I had not received a call from them to find out how long it would be and that's when they told me THEY DID NOT HAVE MY CAR. At this point I was panicking because a tow truck DID pick it up but no one could tell me where my car was. Hours later and after an attempt to file a police report, they called to tell me it was in their other location and they would have to transfer it to the one closest to me the following day. I was livid. It still took almost another week to get my car back and the worst part was the owner was rude and condescending making sure to laugh at me and call me "honey" several times. There was no attempt at an apology or any way to make up for what had happened. DO NOT go here. I've told everyone I know but I think others should be warned (especially women, they will take advantage and then laugh at your "hysteria"). Not worth the nightmare and stress is caused me. I even reported them to the better business bureau. Go anywhere else but royalty! read more

Bought a Full Synthetic Oil Change with inspection and tire rotation and went in yesterday to get it done. Everything seemed fine, although yesterday my front tires seemed a little odd, but I made it home safe and was happy I went there until this morning when I was driving to work my front left tire shattered while on the freeway. Now at a first glance it doesn't make sense for them to have anything to do with this, except for the fact that they checked and "adjusted" tire pressure. I'd be fine with this if it was something I asked for, and something that didn't cost me money and safety. The tire rotation???? They never did. Even though it's what I paid for. I called in multiple times for the guy at the main desk to be careless and tell me that they had nothing to do with it, regardless of the fact that these are new tires and I haven't had any problems otherwise. He told me multiple times that, and that he couldn't help at all. He then called back and offered to help put a tire back on but 1. How would I get there??? 2. I just wanted a refund for something they caused. But nothing else ever happened so it's fine. I'll be taking my situation to the news and corporate. If they even have one. I just wanted my tire fixed and the things done correctly that I PAID FOR. I never once told anyone about tire pressure. Or to check it or ruin my front tire. read more

Beware of that shop! When we went to Tropicana movie theater I noticed my tires need some more air and also I feel like may be I smell bit of gasoline in car so I stop at that car shop because it next door and asked to check if may be filter or something bad so I feel that smell from outside and I hope they check my tires and add some air. Manager Rudy promised to look at cat ASAP but instead he went to wash some personal stuff on the street by shop, wash down the drain some car oil from removed radiator, drink tea and talk with other workers for half hour while we waiting. May be because our car not fancy enough?! Then finally he look at car but seems can't find nothing wrong, he talk to other guys and lady and did something under car hood and close it. They not check tires. Then he ask me come to office and while I waiting someone call (customer) and he talk to her very rudely and unpolite while she remind him that her car in shop long time with none work done. He manage to make her leave car in his shop by telling her take car out will cost her for towing... I can hear all, it's loud. After that he told me he know the problem with my car, it's one part and it cost $300 plus it takes 3 hours to change it and they charge 95 dollars per hour so all with taxes will cost $600, or, if I pay today, 550 cash. I know that part and it doesn't cost that much. After that he try to scare me into that deal by saying my car soon get broken if I didn't pay right away and don't change that part. ( car works perfectly and checked by mechanic 2 months ago and I didn't use car much). I say I need ask my husband and go away. I don't have husband, though, I just feel scammed. And guess what?! Someone there may did something to my car, because we get back home but I notice strange noise.. and now car not even starts, panel blinking like crazy and all that signal lights is on! And it was nothing wrong with the car before we went to that shop! read more

THESE GUYS ARE SCAMMERS. READ CAREFULLY First I am not a dumb person. I drive a well maintained 2014 Hyundai Sonata. Heard some issues with the brakes and it's time to fix them. Went to the dealership, Hyundai and had a complementary inspection and quote. The obvious repair was needed. New pads and resurfaced rotors. Mind you the rotors were still within HYUNDAIS SPECIFICATIONS and could be resurfaced. So I did what any reasonable consumer would do. I went price shopping. First stop was groupon. I found Royalty complete auto repair with 4 locations and a groupon for ROTAR RESURFACING, PADS, AND INSTALLATION FOR $92 FOR THE FRONTS. Great deal. Bought the groupon and went to Royalty. Once there I spoke to a Hispanic male, with tattoos on his arms and a thin chin strap mustache and short hair. First thing out of his mouth was that the groupon wasn't good for all cars. I am like what; it's a standard size car with standard parts. Not an SUV or Truck. He recommended that I do a free inspection. Once on the rack he told me that all 4 rotors were bad and couldn't be resurfaced and pads were bad as well. He wanted $75-90 for each rotary, refused to resurface and honor the groupon price. He wanted $330 more plus fees. Are you kidding me? The dealership fully documented what needed to be done and I personally saw the rotors with the tires off. These guys are hack scam artist who think their customers are done. BUYER BEWARE. read more

I purchased a Groupon deal. They took me in same day for full synthetic oil change. The service took about one hour and 20 minutes. I gave 4 stars because I believe they didn't rotate my tires as stated on the Groupon deal. read more

We looked 4 other places to fix our Builk enclave air condition. This place was the lowest price and Ruben did a great service. Carmen and Tom Nys. read more

I had called earlier asking about pricing and they actually had a deal for an oil change and let know I would be on my way as soon as I left my job and when I got there the guy was Very welcoming when I came and walked in, I'm all about good customer service so a nice greeting is always a bonus. read more

Pretty new to Las Vegas and I always take my car to the dealership. Yesterday I passed by the shop with a tire issue and stopped for assistance. While they were checking my tire, I asked about another issue with a power steering leak I was told it had at the dealership and was told they could fix it it in 2 hours same day new part guarantees his work for 12 months or 1200 miles. As a single female it's hard for me to trust auto mechanic shops but they seem honest and reliable, with very reasonable prices. read more

These guys are total jerks. Rude all the time, especially on the phone. Very unprofessional. Their work is overpriced. Just a horrible experience. read more

About 3 years ago I bought an oil change vIA groupon for Royalty. Rudy was the first service rep in years that did not try to give me a list of unnecessary repairs on my car. As most shops think cuz I'm a girl I don't know diddly about cars, when I've rebuilt plenty with my dad growing up. Now all my cars are serviced by Royalty. They truely care for their customers, and it shows especially when it comes to your safety on the road. Rudy has integrity which is a rare thing in this city. He would rather replace severely worn steering and suspension parts at cost than sending me off and most likely having the control arms and ball joints snap while driving and causing an accident or worse. That kind of personal service will always have my business and my family and friends business as well. Rudy, Rocco and all the mechanics and staff thank you for all that you do. read more

Amazing Staff!!! Very personable, and friendly. My service was thorough and quick!!! Thank you for NOT making maintaining my car an ALL DAY event.... You's ROCK read more

This place is amazing.. Amazing is an understatement.. The gentleman that helped me was a saint. I forgot his name but he helped me with an issue I had for three years involving my trunk. I can be a space nut job but he kept his cool with me the whole time and basically told me to pay it forward.. He was a bald Hispanic gentleman that was at the front desk.. God bless you fam!!!! Much love!!!!! read more

stay away i repeat stay away . this happened to a friend of mine . he had a transmission issue and this shop basically accepted a job they couldn't do told him its going to take 2 weeks . the car was in the shop for over 3 months and still couldn't fix the issue after they got paid $4000 in advance and was telling him the entire time that its going to be done in few days . luckily my friend got the car back and fixed it somewhere else and was able to get a charge back for the money he paid . read more

The facilities are clean, they are respectful and helpful. They took a while to get around to my oil change so they waived the fee. I would recommend them to others and will be back for sure. read more

This was my first visit to this shop, and I will definitely return. I've gotten the run around at many local auto services in this area, but these guys were awesome. Quick and reliable repair service, stellar customer service and genuine customer care. Joseph was very patient and understanding which was appreciated. Kudos to this crew! read more

I had a great experience with Royalty by far the best customer service I've had. The prices were reasonable and satisfied. Everyone was great help. I will definitely continue coming back. read more

The gentlemen at the front desk was super friendly! My oil change was cheap and quick.

These dudes are the best! Fixed the engine in my truck. Runs great!

This is the most trusted place in Vegas to take your car for repair ! I have an older 2000 convertible that needed a lot of work to make roadworthy and Royalty were honest and upfront ! Always friendly and fair pricing ! read more

Having grown up in a shop I can confidently say they took excellent care of me and I can't recommend them enough! Extremely professional, very courteous, even went the extra mile with all the questions I had. We spoke about other services I needed in the future, they checked out the issues, came up with solutions and a timeline, and their prices are excellent. They work quickly and meticulously. read more

This place is amazing Rudy is very helpful and honest. Often in Vegas when a mechanic sees a blonde coming they automatically try to add things to the inventory but not Rudy he was extremely honest and helpful read more

I went in today for an oil change and an AC check. Another shop tried to charge $800 for a new compressor. Joseph took the time to take a closer look at my car and it was simply disconnected after the last repair. He didn't charge me a dime to reconnect it. With record heat I've been miserable but he really brightened my day. Thanks for everything! read more

I brought my car here this past week to replace my regulator on my front pax window. My brothers are mechanics but theyre not in Vegas so they couldnt fix my window. So I knew what needed to be fixed when I called. I made sure to shop for quotes and called literally 8 auto shops to get prices, scheduling, etc. Royalty was only 1 of 2 of those auto shops that was completely honest with what needed to be replaced and the Only shop with the best price! Other shops quoted me $100 or more over and a couple even lied as to what was "required" to be replaced. Maybe they thought because Im a lady I wouldnt know the difference but that was pretty disappointing. I was pretty frustrated at that point so If you want someone who's Honest, has good Customer Service, and Honest Prices, call these guys! Also, the waiting area was clean, air conditioned, and the Mgr Rudy made sure to talk to each customer who came in. Id definitely recommend Royalty! ***This is a super late post but since then I brought in my Dads car with same great service!! read more

So it's my first time here and I like it already. Customer service was great the place is clean unlike other places. But most of all I like it because it's right next door to my favorite tire & rim spot so it was was easy to just walk over and get my oil change done..so killing to birds with one stone I can say today was good day read more

Fantastic service! 2nd time getting my oil changed here. Last time for some repairs. Always get me in and out as quickly as possible. Very friendly customer service A+++! read more