It is a decent place if you want to grab a quick bite for lunch. I ordered a teriyaki chicken dark meat bowl and it tasted okay to me. The portions are pretty small and the vegetables were a bit bland tasting to me. I've eaten at a lot of gourmet Japanese restaurants before, but this was like a "fast food" version of those restaurants. I recommend it if you don't eat large portions, don't want to spend a lot, and are not too picky with your Japanese cuisines read more

Samurai Sam's - Japanese Near Me - Phoenix, Arizona

I went here for lunch last week. When I walked in the place was empty except for a lady behind the counter and a little boy about twelve. The little boy went behind the counter while I was ordering, and the lady proceeded to ask him to grab my egg role. He then proceeded to help her get the rest of my food. Needless to say I was a little grossed out. Apparently someone has never heard of food handler cards and that children are not to be in the kitchen much less handling the food. The food is decent but too often I go into these places and find workers sitting on the counter, talking on their phones while handling food etc. It's pretty gross. I'm told they don't have a c corporate number but someone definitely needs some retraining on handling food. read more

Got it for dinner tonight- can't wait to drown ounce of my chicken bowl in extra teriyaki sauce that they have out for free!

I was really impressed with our first visit to this Samurai Sam's. We came here on a Wednesday night and were originally going to go to Panda Express next door, but it was packed to the gills and we were on somewhat of a schedule. Samurai Sam's was near empty, but we were greeted promptly by the young kid who was working. Initially, we were going to order just two teriyaki bowls and two drinks, but the nice kid working there told us of the special they had going on; 2 teriyaki bowls, 2 side salads, and 2 regular drinks for $10.99. In my opinion this was a slammin' deal because just the two teriyaki bowls by themselves would have been around $14 after tax. I was really grateful, because all in all, he saved us a relatively large amount of money considering what we were getting- plus we got two side salads! Anyhow, the food came out in maybe five minutes which was nice. They have a variety of condiment packets (both regular and low sodium soy sauce, which was a plus), spicy mustard, and even sweet and sour, which was nice as well. The salads were fresh and served with sides of a sesame-style dressing which was lite and good. The teriyaki chicken was similar to that of any other teriyaki place. It wasn't charred nor was it unbearably chewy. The veggies served with the bowl were okay. The mix was mostly composed of steamed zucchini, which is probably why I didn't really care for it. I would prefer if it had more cabbage or broccoli, but honestly it wasn't that big of a deal. The rice was good as well. It was typical of what you would find at other teriyaki places. I would most definitely return, especially because of the customer service. The young kid, I think his name was Kobi from the receipt, was really nice, saved us some money, and was professional. read more

Samurai Sam's - Teriyaki and veggie bowl. 2 teriyaki bowls, 2 side salads and 2 regular drinks for $10.99... SLAMMIN deal - Japanese Near Me - Phoenix, Arizona

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The food as service was good. I think they are a bit overpriced. I would go again if they offered a better deal for a family of four.

Props to the owner for rectifying a negative situation and finding a solution to keep a long term customer. Just because an employee doesn't care about their job it is nice to know that an owner still cares about his business. I have been coming here for many many years and I will continue to because of the owner. read more

Love this place. Food is great. I usually get spicy teriyaki chicken dark meat with vegetables. They don't charge for extra sauce like some other locations, staff is friendly and so is the owner. Oh, and they remember me when I come back, nice! read more

The food is fresh and hot. I love this place! I only have 30 minutes for lunch, but that's no problem here. Chad and his staff are friendly and efficient. Best place to come to in a time crunch or not, and when you just want good food. read more

I made a trip up to Phoenix from Tucson yesterday just because. We were hungry when we got there and remembered seeing this place across the parking lot from another restaurant we'd gone to before. This time though, we were with our two infants and just wanted somewhere we could bring them in after a long trip and wouldn't bother anyone around us. Thankfully, this place was empty except for the guy working there and two people he seemed to be friends with who were watching a football game. The employee was very friendly and even asked questions about my son's helmet (he knows another child who wears one). Our food was out literally as we were filling our drinks after ordering. I definitely appreciated the speed since, again, we were looking for something quick. The only downside, and perhaps this is our fault, we were sitting under a loud football game on TV. The place was literally empty so we could have sat anywhere, but it's also small so regardless we were bound to hear the game. Not a big deal at all though. I'm sure we'll be back since I don't think we have this chain in Tucson. Plus, my 10-month old loved the food too. To be fair, he also tries to eat socks, but he was gobbling up bites of vegetables and rice without so much as a sour face about it. :) read more

Awesome experience everytime we go, and most amazing customer service and food. They have great deals and specials and I would recommend this samurai Sam's to anyone! And Chad is the most friendly and wonderful employee there and I really appreciate his hard work and amazing customer service!!! read more

Great food, this is a very good place to hit up if you are watching what you eat. There are a lot of healthy options to eat here! The food on my last visit was delicious. I am apprehensive about ordering chicken breast meat because it can be easily overcooked and dry but NOT here! It was really juicy and steaming when it was served and the brown rice was perfectly cooked. The staff was very friendly and came in to check how everything was. A+ for sure! read more

I love Samurai Sam's and always get the Spicy beef and broccoli bowl. Size is great and I always take home some leftovers. Staff is way friendly and the place is always clean. read more

We decided to order take out for us to pick up. Phoned the order in. A couple of bowls, side salad, and 2 orders of pot stickers. The female that took my order seemed to do a good job of taking order. Got the order to home and as I unpacked it, I saw that they had not provided the sauce for potstickers. The menu states that they come with a sauce. Who wants to eat a dry posticker? Called the store to tell them, spoke to a manager. He didn't offer much apology, no refund, nothing, and he actually hung up on us! What kind of restaurant manager hangs up on a customer with a valid complaint? Apparently one that doesn't care about repeat business. We haven't ordered food from here for almost 16 years. I guess it will be longer this time. An apology, and some kind of comp would have been nice as we had to drive back to the restaurant to get the sauce. Thanks so much for the not excellent service. This isn't rocket science. read more

Best teriyaki sauce I've ever had. Employs young teens, but the food is great. The wraps are good and filling. Chicken and steak bowls are good by themselves or the combo bowl is good too. I usually do no veggies or jus cabbage. read more

Love the quick somewhat healthy lunch, but the three stars is for this order. I called in an order, teriyaki dark meat chicken and broccoli bowl and no rice teriyaki dark meat chicken bowl. I received a white meat teriyaki broccoli bowl and the other bowl had rice. I only had thirty minutes for lunch otherwise, I'd go back. It would have been nice to get what I ordered. They make a good bowl in general. read more

Went into this location the other day and was really impressed with the staff..they made a point to come over and ask me how the food was and if they could take my trash for me...i thought the food was hot and delicious...I will be back for sure read more

Would have liked to see fried rice on the menu. However, we ordered the teriyaki chicken bowls with white rice. Delicious. Fresh and came out quickly! Great prices also. Would definitely come back. read more

We ordered veggie rice bowl and veggie yakisoba bowl. The teriyaki sauce was just toooooo sweeeeet. We got additional spicy sauce which was less sweet and not spicy at all! We went for the chili paste to balance the sweetness!!! Infact there were a few other customers whom we saw not finishing their meal/ adding variable condiments coz of the unbearable sweetness!!! read more

Wonderful place to visit! The employees are kind and helpful and greet me every time I walk in! Food is fresh and delicious; my personal favorite is chicken. Mmmmmmmmmmm. read more

Ordered the soba noodles and vegetables...they do not know what soba noodles are...I got ramen noodles/not cooked enough/too much sauce on it and not even a palm full of vegetables...will never go back . read more

So good!! Had not heard of this place, stopped by for lunch and was not disappointed at all! By far the best terriyaki bowl I've had anywhere in Phoenix! Awesome food and friendly service as well. Will definitely be back for more! I had the Yaki Soba Bowl with chicken and steak, highly recommend! read more

Orderred a LARGE steak bowl. I got a bowl of rice w 1 layer of Steak sprinkled on top. I get that companies are trying to save money, but when you pay $7 for a single bowl of food you expect to get more than rice. I work right across the street from this place and will not be back again. Very disappointing. Quit skimping on customer's food and maybe you would see a little more business read more