I really like this location, a tad more than the one inside Valley Fair Mall. The employees here are generally very friendly, patience and helpful; they offered help without giving me pressure. Why not five stars? Because when I was asking one of the "consultant" to color-match me in store, she didn't seem to know how to color-match; she matched me with something that's 2 shades darker. I had confused look on my face but she just told "that should work for you" then walked away to help another customer; luckily another employee saw the situation and came to match me with the right shade. Overall, I still prefer this location and I have been coming here pretty much since they first open. And if you follow them on Instagram, they sometimes offer prizes to their customers during holidays. read more

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This is one of the better Sephora locations. The sales associates are friendly and helpful, the store is clean, and items seem to be well stocked. It's not as big as other locations (especially compared to Valley Fair), but I also appreciate that it's less crowded and the short line at the cashier. I've been here twice over the past week. The first time was on a Saturday night and I was just browsing. This last trip was on a weekday and was on the hunt for a few new products. As soon as I walked in I was greeted with a friendly smile and during my 30+ minutes in the store was asked if I needed help by multiple associates (but not in an overbearing way). I also saw them helping multiple customers such as showing someone where a brand was located in the store, providing product suggestions, etc. read more

I came in right before closing which was definitely super annoying but my friend and I didn't know. My friend had no idea what to get because he's new to skincare and the woman helping us was super helpful! Thanks again you guys :-) read more

The past couple times I've been there staff have mostly been rude or unhelpful. Not a great experience, despite being located at Santana Row. read more

This is my favorite Sephora location in the Bay Area. This store is located on the Santana Row side. Note: there is also a Sephora on the Valley Fair side. I prefer this one for several reasons: friendly staff, conveniant spot in the middle of the Row, and nice selection of products. I've been stopping by since they opened post shelter in place. I came here on Sunday and had a very smooth and seamless shopping experience. They open at noon now on Sundays, and I did wait in line for about 10 minutes due to capacity limits. When you go in, a lady will brief you before you enter the store. She'll spray hand sanitizer on your hand. Unforutnately, sampling is no longer allowed due to COVID. All good. I picked up the items I wanted, and went to check out. Paying with card is the fastest way to go. When I was paying at the register, the beauty clerk threw in a free face mask & samples for me. Score! That made me really happy and Ieft Sephora with a smile on my face. 5 stars! read more

This is a lovey Sephora! They are taking plenty of safety measures because of COVID. All employees were helpful and I was able to find everything I was looking for. read more

Had a perk face and lip treatment by hydrafacial . From Jacqueline . She gave me great service and she helpful with things . Explained details about the skin care products. Great experience!! Can't wait for next month. read more

I buy lots of things from Sephora and seldom return items. I went to return a lip stain this morning and it was over 60 days and they just simply refused it even though it was not used. They don't make exceptions even though you purchase lots and seldom return. They just told me to give it away or throw it out. Ah...the next time I need to buy, I'm going to see if I can get it from Mercury or Ulta before I give my business to Sephora. read more

Long line to get in so best to go during non peak hours. Staff was very friendly and helpful. Sephora has been one of my favorite places to shop but during covid they have a lot of restrictions so I called ahead to plan to maximize my trip and not spend too much time inside so others didn't have to wait read more

SEPHORA - My products - Cosmetics & Beauty Supply Near Me - San Jose, California

Came in last week for a return and left with several products I hadn't planned to buy (typical). Had to wait in a pretty long line to get inside as they are enforcing social distancing - when I hopped in line, I was in front of the Sugarfina entrance. They give you a little orientation when it's your turn to go inside - basically, they're social distancing, masks required, no testers (open makeup is for display only - no testing perfumes either). Staff was more friendly and attentive than I had ever experienced, and as someone who's worked in retail that could be because less people were allowed in store. It made for a much more immersive, calm, and satisfying shopping experience. Would probably come back if I needed to return anything else! Still mainly online ordering, though, for those beauty offers, samples, and free shipping. And since, you know, Covid-19 is still a thing. Great experience, though, just not for my wallet! read more

Thank you Sigma @Sephora on @SantanaRow for the late birthday gift and exceptional customer service. She made my day! She gave me my belated birthday gift. When I want to get another gift set but it wasn't for sale? She made it happen for me. I was humbly impressed and grateful for her kindness. It warms my heart up. Now I got all my necessities! @marcjacobs eyeliners, @LancomeUSA skincare & Sephora must have! The kind of customer service from someone like this young lady Sigma at Sephora is so rare nowadays. Thank you again! You surely made my day! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Jose, California

Great service and the lady who rang me up was super friendly and even knew how to pronounce my name! She even offered my birthday sample without me asking! read more

Very organized considering this is a make up store. Testers are not filthy lol and make up assistant would be coming and help you, you dont have to approach them first. Love how friendly these girls are Only 4 stars since I purchased a $130 worth of make up yet i only received 1 little easy to remove mascara liquid. read more

SEPHORA - Buying a gift - Cosmetics & Beauty Supply Near Me - San Jose, California

AMAZING LIP HYDROFACIAL! I truely apologize I forgot who did it but she was beyond kind and sweet. The machine wasn't working and the entire Sephora team came and helped out! They got the machine fixed no problem and had an amazing hydro lip facial. My lips feel so much better. I told them that I am on acne meds and she was beyond gentle and super patient. LOVE this team! They all kept amazing conversations with me and made me feel included in what was happening! Definitely will be booking again and getting another service! I hope to get her again also! But thank you so much for making my experience beyond exceptional and making me feel super comfortable during the entire process! read more

I love coming to Sephora, and I normally spend a lot of money a year coming to the store. I do appreciate the variety, their products, and most of the time they have things in stock. What I don't appreciate is that some sales try to smart a** when people ask a question. I came in yesterday and one person was very very nice. I believe her name was Stephanie. But later on I found another sales person that was very rude and try to smart ass me when I was asking for a question it is completely disrespectful and no OK. Thank God the person that greeted me was nice and kind. read more

Stopped by Sephora after having dinner with my Hubby and had a pretty good experience during my visit. I was greeted the moment I walked into the store and felt welcomed. Getting greeted doesn't usually happen all the time since the employees are usually busy helping their customers. I needed to return an item I purchased online as it didn't work out as anticipated. I went straight to the Tarte section since I had 2 blushes I wanted to exchange for another shade. Of of the blushes I purchased was done online and one was a gift. I knew the transaction with the one I personally purchased would be smooth sailing since I had the proof of purchase. The other item was a gift, so I had no proof of purchase and I knew it was going to be a little difficult to get it exchanged. Coming to Sephora and getting great customer service is always a plus and tonight, Amanda and Kim went above and beyond to help me. Even though I didn't have the proof of purchase for my second item, they were able to find other ways to help me get my item exchanged. I walked out of Sephora a happy customer because I was able to exchange both of my items for another shade the suited me better. I always appreciate when employees go above and beyond since their customers are likely to come back and always leave completely satisfied! read more

This store is a hit or miss. I came to pick up my online order and had selected in-store pickup at the checkout. As I'm waiting in line I lookup my order in the app and apparently 3 of my items were out of stock. I was really disappointed so I just waited to see what the cashier was gonna say about my options. Once I got to the cashier she asked for my name and she said she would go in the back and grab my order. She had black curly hair and fair skin. She came back and pushed the bag towards me and said "I'm gonna scan it and then you'll be all good to go". She didn't even bother to tell me that there was an issue with my order...so I told her "well there's three items that were out of stock"..."Yeah well you were never charged so we just cancelled it" (Mind you, there have been plenty of times that Sephora has ordered a product for me that was out of stock and sent it to my house for no shipping cost and she didn't even bring that option up). She had such an attitude and her face said it all...she might as well told me "Not my problem, get out of my face so I can deal with the next person in line" I asked her if she could please just check for one of the items (it was the Charlotte Tilbury magic eye rescue) and she just picked up her phone and said "no we don't have it" AS IF SHE DOESN'T HAVE A HEADSET WIRE THING THAT COMMUNICATES WITH ALL THE EMPLOYEES...She literally could've asked the employees on the floor if it was there and she was just trying to get rid of me. I decide not to give this lady any of my attitude so I grab my bag and start heading out the door. With an ounce of hope left inside me, I go ask the male employee standing next to the Charlotte Tilbury section if they have the magic eye rescue cream and sure enough he gets on the headset and asks everyone on the floor and they find it IN STOCK in less than a minute. I explain what happened at the cash register and he was understanding and checked me out with his handheld device. His customer service really made my day. The employees that wander the floor are always so nice. But the cashiers??? They get so irritated and act so surprised when the line is long and they actually have to help customers. Like hello? you work in retail! Makeup and skincare are high demand products! What do you expect?! read more

Such a nice place with great people! The staff were so kind, lovely and polite, they asked what I would like and took their time making sure I was happy especially during the custom makeover 45 minute session.The makeup came out great and she delivered what look I was looking for so well ( Sorry I forgot her name ) Everyone there was so friendly and professional. I had to return few products which were over $100 ( Unused ) They were just happy assisting me on that. A girl who helped me didn't even check the product and said "Ok,I believe you" and smiled. Anyway I believe they will check them later but that's not really the point. I was just impressed with staff over there. Will come back here again. Keep great work girls! read more

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Came here to find my girl a gift (a beauty product she wanted) the store did not have it in stock, they offered to check a nearby store or have it ordered ASAP to their store. Since I live on the row, it was convenient to have them order it to this location. Great service and great experience for a guy who has no idea about beauty products. read more

Jose was so nice and helped me choose a few items! He recommended things I know I'll love! The system was also down and he did his best to try to see if the system could work with my items but unfortunately did not. I was super bummed it stopped working but I'm glad they were held. Good experience at this Sephora! read more

Love this Sephora store! Back when I used to frequent Santana Row when I was a teenager they didn't have Sephora, I'm so glad they finally decided to open a location there! It's in the perfect location right across the way from that mini park seating area in Santana Row. I ran out of foundation, I had been using Dior Forever Liquid Foundation and I wanted to try something new. I had used the Nars blushes and concealer before and I really liked their color payoff so I bought a Nars foundation from here. The service was great the ladies working there were constantly asking if I needed any help LOL I'll be coming back here for my Sephora needs! read more

Thank goodness for all things bright and beautiful...and for Sephora honoring this beautiful truth! Sephora's come a dime a dozen; however, I am partial especially to this store due to its convenient location, stellar customer service and product availability. It seems every time I come in for something in particular all seems to be well stocked and ready for me to check out. All that's missing is the big, bright red, sparkly bow they need to tie around my purchase before we bid each other our farewells .smile. Like any usual Sephora, makeup brands and all other miscellaneous beauty items are organized accordingly and super easy to find. If you can't find what you need, or unsure of what product is best for your needs, there's always a Fembot around asking to see if you require assistance. Helpful indeed. read more

I this store. I was just here(Sunday) and it wasn't over crowded and the sales reps were AWESOME!!!!!! Very helpful and took the time to explain everything. I usually go to valleyfair but will now be going here! read more

THE GOOD: The store is beautiful and all of the tissue boxes were full. I found Nicole and it was her first day at this location, THANK GOODNESS! I had questions, I needed a ton of products and my skin matched for a foundation. She was super pleasant, explained all of her steps while applying products & gave me some awesome techniques for covering my problems areas. I bought all of the things she recommended because after she finished my face I loved it. My pores were hidden, the dark spots around my eyes were gone and the bronzer she applied was perfect. $367 later I'm one happy girl! THE BAD: I walked in and scanned the room for someone to help me. I saw 4, then 5, then 6 girls but NONE of them had makeup on. It looked like that just washed their faces!!! I kept looking for someone w makeup on to help me...... literally everyone is bare faced here. This is so strange to me, unless these girls are only placed in the skin care section then I don't get it. I was so thrilled after I found Nicole because she had a flawless face of makeup. Who wants help finding makeup from someone who isn't even wearing any at all. I'm Not talking about the natural look, I'm talking about ZERO makeup. This should be against policy. read more

I recently visited this location and had a wonderful experience. I was assisted by Nick, fragrance advisor, who stepped out of his department to help me find the Milk primer (I cannot live without) among other things. I tend to go to the Valley Fair location more often because they have a larger inventory and are a bit more staffed (which is why I knocked off one star); however, thanks to Nick and The Row crew I think I will patron this store more often! I say this because Nick was so helpful and humble which was a breath of fresh air. When he did not know something he made sure to get me in the right hands without making me feel like a burden. Nick also has flawless makeup and skin so I took his recommendations with open arms! If you are in the store and need a warm, helpful, and knowledgeable crew member I would make sure to request Nick. read more

This sephora is located conveniently in the heart of Santana Row. Besides it's location, and variety of cosmetic lines they offer, I do NOT like this sephora. I usually go to any Sephora in SF and drop by here if I am in this location. But I am NOT coming back to this one. The employees are constantly nagging you asking if you need help..I get it, but it gets annoying when the same person asks u again and again. Like PLEASE let me SHOP. I do not have this experience with the other Sephora's. Also they flip OUT, if you open the drawers trying to find your product because you didn't see it in display. I actually had this worker there approach me, and was so rude about me opening the drawer. I worked for LANCOME for three years and never was rude to a customer or flip out if they opened a drawer. Close the drawers if it's such a big deal. I do not recommend this location. read more

The Sephora Store at Santana Row in San Jose are rude and liars. I'd give them a ZERO and definitely an "F" as they have atrocious customer service, were unkind, and LIED TO ME. I went there last week to return a very expensive unopened gift I had just been given and did not want. I had the gift receipt. My friend told me that she had paid in cash, in case I didn't want the item and wanted a refund. The Santana Row store staff told me I could NOT get a refund with a gift receipt, ONLY store credit, even though the original purchase was paid with cash, they told me that I required the original receipt to get a cash refund. WTF? That makes no sense. Here's what the website says: "Sephora In-store Purchases Sephora in-store purchases may be returned within 60 days of the date of purchase with a receipt or gift receipt at a store location in exchange for a refund in the same form of payment as your purchase was made, we do not accept mail returns for merchandise originally purchased at a retail location." This LIE and HORRENDEOUS customer service caused me to have to run an additional errand to a different store, costing me time and hassle. Please address your Santana Row staff. Multiple staff members told me the same thing, not just one cashier, someone else stood behind her and back her up. Thankfully your Oakridge mall folks didn't LIE to me. read more

I will happily cross the street from Valley Fair to shop at this Sephora location. The store is clean, stocked, and the employees are super friendly unlike the Valley Fair location! I came in yesterday to purchase a foundation. I walked up to someone who directed me to a super sweet gentleman. He took his time to match the foundation to my face and gave me some facts about the product; being oil-free and what not. This is something I have never experienced at the Valley Fair location... even when they are slow, the employees try to avoid helping you. The cashiers were super sweet too. I was offered samples which they actually had in stock. And... As I was leaving the store, everyone I had interacted with told me to have a nice day. It's the little things.. and I will only shop at this location from now on. read more

I barely ever buy things on the spot - especially make-up. I bought this make-up on the spot without any sort of discount/coupon. AKA someone did a stand up customer service job! Unfortunately, I totally forgot her name, but favorite Sephora employee ever. She mentioned she worked quite a bit there. It's not the store that makes the employee, but the employee that makes the store. So although this Santana Row Sephora is smaller than the across-the-street VF location, I would be more likely to drop in here. Anyway, needed mascara - stat. She recommended the Bobbi Brown mascara and holy moly, a world of eyelash difference. I loved the look, but thought it felt a bit heavy. So she reccomended the lash stash - omg 5 sample size mascaras for $30 and then you get a full size of your fave? Deal! Great deal! Bought on the spot - what? Yep! Anyway, happy consumer. Great service makes the difference! read more

For some reason, this is my favorite Sephora. I tend to go here during the work week when I have a meeting or luncheon at one of the restaurants at Santana Row. I usually pop in before or after my meeting and it's never really crowded. There's always someone there to help. People seem knowledgeable of the products. I'm not sure how it is during the weekend, because I tend to only visit this location mid week. I've never had a bad experience here. read more

Come here if you want to be followed and asked by 8 other employees if you need help or force a bag on you even though you're carrying two small items, and then when you do ask for help, no one can actually help you. I love it here. This is not the first time this has happened to me at this location but today was my last straw. Not much one can do, but will be doing all my future returns at this store read more

This place is my happy place. I have another location near me but there's something about this one that makes it my home base. The location has a lot of natural light, the employees are warm (not stuck up or checked out), try to get to know you, this location offers more of my favorite luxury brands, and I love the store manager Mae. She is sweet, generous, funny, and down to earth. There is such a thing as too much and I find this location's products to be just right -- not too little and not too much. I love getting perk facials here and their education workshops are really fun. Of course this place can be a madhouse but I still would never trade my neighborhood Sephora for another one. read more

I came here to pick up a few items and I was greeted right away by the friendly associates. They were ready to help without being overbearing. I ended up having an issue and called the store a few days later- the associate who answered was nice and told me she would have the manager give me a call next week. Sure enough, the manager called me on the stated day and helped me resolve the issue. I am pleasantly surprised that they followed through and stayed true to their word because these days it is a rarity! I had a wonderful experience with this location and look forward to stopping back in again for my makeup needs. read more

Great location, beautiful store, clean, great customer service, I love! Went in to buy a few gift cards during lunch time. Store was busy but line moved rather quickly. I had a few gift cards to choose from and made small talk about birthdays. Clerk was Nice enough to give me cute Sephora gift bags and tissue paper. Gifts are ready to go! I gathered enough Sephora points so clerk was kind to share what free items I could choose from. I chose Bare Mineral plump lipgloss - mini size. Perfect on the go and fits nicely in a clutch. Great addition to Santana Row! read more

SEPHORA - Outside view - Cosmetics & Beauty Supply Near Me - San Jose, California

Forst things first, Celena is the shit! I'm so mind blowin by her knowledge of fragrances. What takes me an hour, took her less the 15mins to help me find what I want. Y'all better get your act right and request her so y'all can smell good! read more

I'm liking this new store. Apparently, the one in Valley Fair is still the flagship, but this one felt more comfortable to maneuver. I scheduled a make-over here on a Saturday and was able to get one fairly easy. When I arrived, the location was not bombarded. They had their make up seats by the window (not in the middle of the make up like at VF) which I loved because I felt like I didn' t have to brush shoulders and move around shoppers. The make up artist was very nice and courteous. She mentioned how she enjoyed this location more as well because it was less hectic and crazy at the VF location. Bought my items quick and easy and went on my way. Nice experience. read more

Not sure how I can rate a place I do not go to. My wife loves it though, and so does any other woman in this planet! At Santana Row, there is a small section at the very right end of the store for the guys' cologne, so when we go there, I guickly go there and spray myself with the Bulgari cologne. It is a round shaped, light bluish colored container and it is my cologne of choice at the moment! Afterwards, I tend to go either outside or at a corner and play with my iPhone. The wife on the other hand, she loves the place like I love REI or BassPro or Gamestop or La Vics haha! Sephora caters to all women from teens to adults, and they have knowledgeable staff that know makeups, and for that I give them major props! read more

SEPHORA - Apparently there are different types of lipstick!?!?! Who knew!?!?! - Cosmetics & Beauty Supply Near Me - San Jose, California

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Excellent selection of items, but one of the employees is less than stellar. Picked up two Kérastase hair care items I'd been looking for. Said employee comes over to me and asks me not to "smell the tester." One, I was not holding the tester. Two, my mask was not down and I wasn't smelling anything. I was literally checking the product to see that it had not already been opened. I then proceeded to the checkout with those exact items- no smelling or removing of my face mask occurred. Some people need to get a grip. It's employees like this that piss me off. Leave me alone--I'm not doing anything I'm not supposed to. read more

This rating is based solely on the COVID experience. I'm giving the Santana Row location a 5 star because they were able to help me with my needs while standing in line. Keep in mind I already knew what I wanted. I went in for a foundation and concealer. They didn't have the item I needed but were able to help me find an alternative. I think they have gone above and beyond to make the experience more rapid and I appreciate that because I hate standing in line :) read more

While walking the Row with my cousin I stopped by to check this new location out. I found the NARS concealer my cousin recommended and went to check out. I waited for a while to be rung out since although there where 2 cashiers only one was ringing up a difficult customer. 10 minutes earlier, while checking out which color worked best as a concealer multiple employees walked by with no acknowledgement. This has happened at multiple locations I have been too. I do not know much about makeup but would love to feel comfortable enough to ask questions or for help. I would buy so much more if the employees were easier to stop as they walk by or just friendlier in general. read more