Stopped by on Father's Day expecting the shopping center to be busy. The parking lot was full. SS was busy but not full. Cool music was playing. The two guys at the entrance were great about keeping the delivery orders moving and incoming guests attended. As always the burgers and shakes were excellent. The kiosk ordering was quick and easy to navigate. Thanks Shake Shack! read more

Shake Shack - Controlled customer service. 99% of guests ordered via kiosks along the back wall. - Burgers Near Me - Los Angeles, California

This place is a major rip off and I assume the other outlets are as well. The hamburgers are mediocre at best. You can get them at McDonald's or Wendy's, overpriced milkshake sodas everything is out of whack. Apparently they're paying for real estate there and the prices are just stupid. Do yourself a favor and keep out of this place. It is absolutely a major rip off with less than mediocre food. Never again. read more

Every Shake shack I have been to has been fantastic, except this one. I should have known better, when I discovered it was located in a mall food court. The food was not good and the service was ok. Even my son, a Shake Shack fan, was upset about the food. I'm gonna say that this particular Shake Shack is an anomaly. Nonetheless, I won't go back. read more

Shoulda stuck with my usual... first off the bun was weirdly squished flat. You know when the grocery store bagger packed your hamburger buns at the very bottom of your grocery bag, below all your canned goods and gallon of milk? Yeah... all 3 of the burgers had smooshed buns :-/ I love Shake Shack's double burger and actually was debating between: double-double, 'shroom topped burger but guess it was the wrong pick for the 'crispy' chicken that didn't quite deliver with a 'crispy' on the soggy side. Double order of cut fries was unsalted and as luck would be have it, we didn't grab any salt packets for our to-go order. Kiddo really wanted Shake Shack, 'twas a $40 disappointing lunch. But 2 solid stars for the easy kiosk order & nice service. We did contactless kiosk order and went to the very far back to sit down and wait for the text notification that our order is ready for pickup at the counter. The super nice SS gal found us as she actually noticed us at the kiosk order and knew who we were. Sure hope our next visit will be much bun-better... read more

Shake Shack - No fluffy buns, no crispy chicken, no salted fries :-/ - Burgers Near Me - Los Angeles, California

Big fan, but not of this location. No outdoor seating. Most orders are done on a self-serve screen - no way to customize a vanilla cookies & cream shake. Easy pay with Apple Wallet, or card. Got a tiny cup of custard. Felt gypped. Mostly disappointed in the wait. More than 20minutes for our food, and buns were cold. read more

Having a Shake Shack close-by is very dangerous, so I have to limit myself. As far as smash burgers go, this place has it down. Gooey cheese, thin patties, strong buns, fresh veggies and delicious sauce. I'd recommend the single because the double can't be a little too meaty and heavy. The fries suck, UNLESS you get the well done (crispy), which makes them amazing! Their shakes (being their namesake) are creamy and delicious. The Pride Shake (for pride month) is our household favorite. Staff is friendly and their combination of computer and live ordering systems keeps lines to a minimum. read more

Great burgers and great frozen salted caremel custard. Skip the cheese fries, they are not worth the money but the magic happens with the sauces. They have gourmet sauces in a tub to choose from and it is amazing on your burger and especially on your French fries. The wonderful thing is the option for Gluten free bun...those buns are worth it because of the better texture and it compliments the vegetarian mushroom and the standard burger. If you need a no meat Friday, come here. It clean, friendly and the fact that is has flat screens everywhere is a plus. It is a wonderful experience. Burgers tastes great but if I would come back it for dessert. Just fantastic. There is one major problem, the lock on the women's stall does NOT fit. That's the minus two because you only have two stalls. read more

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Great food I tried it once when I was in NYC and LOVED their 'shrum burger so my friend and I went to the one in Marina Del Rey, good customer service. Good location in the shopping center right next to the boat harbor. read more

Wonderful food and staff here. Had a problem with a previous order but they took care of it very professionally. My son started out here eating grilled cheese and now eats a single by himself. I enjoy the double. My wife likes the chicken. The burgers here have a nice crust on the patty and it's just a great combination with the soft bun and toppings. The shakes here are some of the best, tastes like you are drinking ice cream through a straw. read more

Not sure what the hype is about...i dont get it. Decided to try this place because it was new. Walked in, no one greeted us no worries, just immediately had the fast food vibe as opposed to a restaurant. There were a bunch of screens to order from...like Mcdonalds... furthered the fast food vibe. I really dont like this system, its very robotic. You cant get personal service from a screen. Ordered the Shack Stack Burger and the cheesy bacon fries. Everything tasted pre made meaning not really fresh. My burger was ambient even though I had just received it. I kinda liked the shroom with the cheese inside that was interesting but it felt fabricated and the whole burger lacked flavor. Cheesy fries with bacon was interesting but the cheese didnt feel like cheese either it was like fake goo. Fries tasted frozen not fresh We ran into some family and friends there so obviously theres interest but the whole thing felt like we were at a Burger King instead of a restaurant or hip burger joint. If you like fast processed food you will probably LOVE this place. read more

Food is delicious though a bit expensive. I especially loved the chick n shack sandwich which is just huge and absolutely delicious and moist and full of flavor! We asked what the worker's favorite menu item was and several of them told us it was the chick n shack sandwich and after sampling double burgers and cheese fries we both decided to give it a go and we now see why that is! The herb Mayo and the pickles and the buttermilk batter were just the perfect touch for the chicken sandwich. Highly recommend and I'm pretty much a beef eater 95% of the time! Cheese fries were delicious and the burgers were big, juicy, cooked fresh and had great toppings that were generous. Really appreciated the friendly staff as well. We will be back! read more

Shake Shack - Two smoke shack doubles one with added Lettuce tomato and onion. Cheese fries and a half and half- fresh lemonade & organic iced tea - Burgers Near Me - Los Angeles, California

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I had Shake Shack chicken nuggets, fries and a choc shake. How disappointing. The chicken nuggets were very small and salty, the fries were like frozen and the shake had a strange chocolate taste. I was looking forward to it but was very disappointed. read more

y'all let me tell yall something for real. i'm kinda drunk rn but in serious about this. I can here and ordered a double cheeseburger which will be good! but... I ordered this on a computer confused af and then had to pay confused af and there was no customer service. then the ai asked me to leave tip! I put 0% bc I had to do it all myself. is that wrong?? idk just took so long to order a cheeseburger. I just want a cheeseburger. but also good bc I don't have to tip so cheaper? what do y'all think? lol read more

I came here maybe a year ago, well before the pandemic, my experience was so bad it was the last time I went to any shake shack anywhere. It wasn't a good experience. I came back today. gave it another chance. I made a mistake with my order not them, I made the mistake, They fixed it and refunded the first order. That was great ... now the burger The burger is excellent! Will be back often. Thanks guys :-) read more

Shake Shack - Burgers Near Me - Los Angeles, California

I recognize that this is a chain but sadly this restaurant doesn't come close to what it just replaced. The burgers were underwhelming, the french fries were lukewarm and the service was OK. The place looks great, and is very clean but overall...would prefer other hamburger joints moving forward. High point: The shakes are pretty good. read more

Great customer service and atmosphere. Never had any issues. The food is consistently fresh and they have never messed up an order of ours.

Arriving home from traveling and Mall shopping. I stopped by Shake Shack on admiralty Way and Fiji for one of my delicious double cheeseburgers with Fries and a coke Sunday afternoon. Walking in I've quickly noticed the Sharp Honest Customer Service . It was easy for you compare the Customer Service from other experience the past 4 days traveling and shopping which was Terrible!! However, Shake Shack is Superb 10 Stars absolutely. Therefore, I must give thanks to the location manager, I think the General manager name is Te? and The Associates that have honest hospitality enthusiasm!! I'm a Big Fan of this Shake Shack Location in Marina Del Rey which is busy and kicking Service Butt ! Thank You from my Family and I !!! read more

My first Shake Shack after moving to LA. First In N Out burger was just the week prior. Last week I said In N Out was the best fast food burger I've ever had. Now I'm not so sure. French fries were still crispy after long walk home. Great burger, period. read more

Shake Shack - Burgers Near Me - Los Angeles, California

How does this company justify charging people crazy prices for a tiny cheeseburger. It's seriously the size of a McDonalds cheeseburger. Never again !!! read more

So good!! Burger and fries were fresh and enjoyable. Staff are very nice and helpful while ordering and ensuring you're comfortable while dinning inside. Definitely a place to enjoy delicious burgers, fries and shakes! read more

Stopped here after a day of sport fishing aboard the Betty-O. Didn't catch much but overall a good experience, captain Mike and wife Barb seemed in a sour mood , maybe it was just the day. Overall good service and exquisite ranch with the fry's. Thank you captain mike for your time at sea maybe next time we'll catch more fish. Decent burgers too. read more

This is a great location with good service. Lines are usually not to long and using the app you can even avoid that. Let me start by stating the obvious. This is a fast food joint that serves very good burgers, sandwiches, fries and some desserts. I've been a fan of Shake Shack since first eating it in NYC over a decade ago. So it was a big deal when Shake Shack expanded into California. If you're already a fan of the brand and food, then you won't be disappointed. This location offers the same yummy burgers and food that you'd expect from the brand. The service is fast, accurate and friendly. A great addition to the burger scene in LA. For anyone unfamiliar with the brand, then you should do yourself a favor and try it out. Great tasting burgers and some wild sandwich options. If you're comparing this to In-N-Out, the level of yumminess of the burgers are comparable. The price is higher at Shake Shack. So just be prepared for that. read more

What a great treat when you want a break from LA traffic! I took my family to the North Hollywood restaurant, and we were pleasantly surprised by the freshness of the food! The hamburgers were beyond fresh and tasted amazing! Bybfar my favorite was read more

Best burgers around. I don't understand how people can choose In-N-Out Burger over shake shack. I will gladly pay more for Shake Shack. Delicious!! read more

OK I FEEL BAD MY LAST REVIEW DID NOT COME OUT RIGHT SO LET ME START AGAIN. CLEAN friendly / helpful the burgers AMAZING there are only 2 issues i have ... the size of the burger is quite small for its mighty price but its is good.... Good enough that you wish there was like 2 ir 3 more bites and kudos to you for offering malts BUT i don't believe they are adding the malt i have ordered a MALT FROM different locations and have yet to receive a malt other that that shake shack is the bomb read more

Ordered thru app, never got the food, made me wait over an hour for nothing, don't download the app

Shake Shake in general is not a new experience for us, and typically pretty tasty (though we tend to eat in restaurant as opposed to delivery). Unfortunately, in this case, not a good experience either with the food quality or the delivery time. No one ate, food was gross and cold, and the burger meat seemed a tad off or sketchy. Delivery burgers clearly not the best option, regardless of where they're from. read more

Another great branch, the setup here was a little messy, but very much functional for COVID. Orders are placed online or in-person inside and then picked up out front. Just stopped by briefly for a chocolate frozen custard and DAMN was that tasty! Soft and creamy yet enough structure to hold up on a sugar cone. Will be my go-to treat after long workdays. read more

I know coming in at 8:55pm is not a convenient time, but serving burnt buns and patties is not acceptable!! Every one of my three shack burgers are burnt and also 2 of them are way too salty. Thank goodness I didn't share it with an elderly friend! I would have asked for replacement if they're not already closed read more

Shake Shack - Burnt ShackBurger - Burgers Near Me - Los Angeles, California

Shake Shack is always high quality very tasty burgers and great French fries. They are friendly, move quickly and care about the food. There are often new Burgers including these great Korean infused Burgers I had recently. A great meal to top off with a Chocolate Malt or good beer they have on tap! Excellent food! read more

A friend suggested this place. A GOOD Friend! First impressions are of a clean, well lit place. The staff outnumbered the In- House customers, but we lost count of the number of Pick-up ordered that were picked up at the door. The house special, the Black Truffle Burger ( another good suggestion from our good friend), was cooked perfectly. And the garlic fries were Tasty too. Dan, the friendly counter person, took the order, and We both agreed, it was a challenge to understand each other through the masks. There was plenty of available parking, for 6:00pm on a Saturday night, which is a plus when deciding where to get a hamburger. Another plus is: the price. Quite reasonable for a great tasting burger, in comparison to other places in the neighborhood. The next time we get a taste for a hamburger & fries, the Shake Shack is the place to go! read more

Got the new truffle burger and fries with the chocolate birthday cake shake. If you like truffles this is the combo for you. What's good about the burger is that the truffle doesn't over power the meat and you can still taste both. The truffle sauce with the fries had a deep truffle flavor as well. As a personal preference I provably over did it on truffle today. The birthday cake shake was rich and thick; didn't taste anything special but it was a good shake nonetheless. Service was super fast and parking was convenient and free. read more

Shake Shack - Black Truffle Burger, Parmesan Garlic Fries with Black Truffle Sauce, Chocolate Birthday Cake Shake - Burgers Near Me - Los Angeles, California

Tried their takeout during the pandemic. I am very impressed with the cleanliness, the distancing and the organization of the ordering. Also the food tastes great. Great quality. I will return. Great business model. read more

So I went to shake shack and employees were fine but I think they had a problem of how I looked. One of the employees put a spider in my burger. I want a refund dude. #notcool read more

Shake Shack - Tarantula in burger tragedy - Burgers Near Me - Los Angeles, California

I've heard so much hype about this place. I was excited to try them for the first time and was honestly disappointed and kind of grossed out by them. Their chicken tasted like it was fried in old oil and left me feeling really bloated. I usually don't complain about buns but I really didn't like their bun! My husband had their signature burger and he wasn't a fan of it either. read more

TLDR: More creative menu offerings, fries are crunchy, execution is hit or miss. We ordered: Shack meister - cheeseburger with beer marinated crispy shallots and shack sauce. I ordered mine without cheese, probably a bad idea because the burger was dry, not enough sauce (even with an added tomato and lettuce). They have great buns here though! Nice and soft! Smoke shack - cheeseburger with smoked bacon, cherry peppers and shack sauce. Tasted great. Fries - crunchy Now I can say, been there done that! read more

Shake Shack - Top - Shack Meister Bottom - Smoke Shack top - Burgers Near Me - Los Angeles, California

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I was so excited that this was an option in DoorDash! Their burgers are absolutely delicious! I really like the Shack Stack because I can't decide between which to get (get both, duh!). The Chick'N Bites are so flavorful! The "Hot" is actually very spicy; even my Asian mom's taste buds were tingling from the heat. I would go out of my way to eat here and I didn't think twice when I could get it delivered. Besides the awesome food, their branding is on point! Love their logo design. Their shirts are actually also very comfy. I'd rep their merch any day! read more

I am highly disappointed in the food I received at this establishment today. I went to the Shake Shack in Playa Vista, CA expecting much much more. I was literally given a hamburger with half a lettuce leaf and a burger patty smashed so THIN that it was dry and crumbling apart shown in the pictures below! I paid like 7 bucks for this sad little burger If this is the quality of food that they think is acceptable to serve they are going to go out of business very soon! read more

Shake Shack - Burgers Near Me - Los Angeles, California

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This is what their 4$ grilled cheese looks like (nothing like the menu). Its also about 1/2 the size of a standard piece of bread. What a ripoff. read more

Shake Shack - Burgers Near Me - Los Angeles, California

So yummy the burgers are so delicious and the wrinkle fries are good. The service slid great.