It's been about 2 1/2 years since I last visited this location, but it continues to be a relaxing…read moreoasis in the middle of Santana Row. I was way overdue for a relaxing treatment, and Burke William didn't fail to deliver! 10:15 AM on a Friday in late May, parking was easy, and most of the stores on The Row were just waking up. Ascending the staircase to the front doors of BW, almost feels magical. I was quickly greeted, given a key to my locker, and then the doors of Oz opened! The lighting is just right, and the facilities are spotless. The robe awaiting me in my locker, unfortunately, was a size petite... I'm 6'1" 250 pounds though! I encountered another patron (i think) who reached through an 'employees only' door to find a 4XL sized robe which fit perfectly. Took a 15 minute jacuzzi. After helping myself to some cucumber, water and lemonade, I relaxed/napped in the waiting room for about 10 minutes... Waiting for my name to be whispered. The shiatsu/Swedish massage from Deirdre (sp?) was exquisite! Right pressure. Right amount of engaging conversation. She answered my questions and offered suggestions with just the right amount of empathy. After the 50 minute massage, I returned to the locker room for a session in the sauna, steam room, and took a shower. I wish the changing area in the locker room was a bit roomier, but that is my only gripe.

I will never come back here after today. I had a 10AM Facial…read morescheduled they call me at 9:15AM to tell me that the person assigned to do my facial wasn't available and they could fit me in but not till 1:30PM I explained i came all the way from SF and was already in the area. Customer Service was horrible no remorse or didn't feel like they cared about how upset I was Didn't even call me the night before when she said they knew about it since the night before or I would've never made the trip out. Wasn't really give any other options but to wait till 1:30PM so I did not take that option since I was already in the area at 9AM. Horrible! For how expensive it is this was the worse customer service! My email is amarie18@yahoo.com if you Need to reach out

Amazing couples massage! Better than popular places I've been to like tea house space in Santa…read moreCruz. Definitely would come back! I'm free of back pain

Exceptional massage…read more It was my first time booking a "Thai Yoga Massage" and let's just say, TOP TIER. After our massages, we learned that the owner actually sends his masseuse to Asia to learn authentic techniques and boy did it show in their work. You can tell this business takes a lot of pride in their craft 10/10 would highly recommend will definitely be back. Great customer service.

I went here for a Bachelorette's party and it was awesome! Big soaking tub and a massage…read moreafterwards? Heaven on earth!! We had an hour in the soak room which was big enough for 6 people! A steam, hottub and a cold plunge! They also gave us totes with robes so we could move to and fro areas. The massage was the best massage Ive ever gotten. It was a deep tissue with I believe her name was Jessica or Jesse. It was dim and very relaxing! I will say this place was pretty pricey so I'd do it for a special occasion! The only blip, and it really is a small blip is that one of the front desk ladies misheard my friend when she said she was paying for 2 of us and charged her for 3. We able to sort it out amongst ourselves (Thanks zelle lol) but they were very apologetic! I'll be sure to come back for an anniversary or something!

For the price I paid everything was nice but the MASSAGE which is what I was looking forward to. I…read morewas really disappointed. I asked for a deep tissue massage when i got there they said i had prebooked for Swedish massage. When we were about to get our massage they asked if I wanted to her to focus on any parts of my body. I told her my shoulder blades and lower back. I thought I was going to still get my full body massage but my whole massage was just based off that and rushed with everything else. One side of my body was massaged nicely then the other side was not massaged the same leaving me feel unfinished. Everything felt clean hot tubs were a perfect temp and cold tub next to it was a perfect cold temp. I won't go back again due to unprofessional massage. I was very disappointed with massage.

My first time at a Korean spa, and it was a great introduction! The facilities were very clean and…read moreneat. I've never done the full rotation of hot tub to dry sauna to steam sauna to cold plunge - it was genuinely painful. If you've never experienced this, be prepared to get your heart racing. I was expecting a relaxing experience, but the saunas will leave you out of breath, and the cold plunge will shock your system. It's supposed to be really good for detoxing your system, and I definitely felt like I sweat out a bunch of toxins. We really enjoyed the massage chairs after this whole rotation and showering. The massage chairs are super comfortable and have a variety of massage options. It was so soothing that I fell asleep during my massage. There are a variety of popular scrub massage options that I did not try this time around. The downstairs co-ed dry saunas were a bit underwhelming. The saunas were comfortably warm and had blankets to rest on. These saunas didn't seem to be for the purposes of detoxing since they were at a moderate temperature. I was so comfortable that I ended up falling asleep in multiple rooms lol. Bay Spa was the perfect introduction to Korean spas, and I will definitely be returning!

This was my first time doing a Korean spa. I had previously only eaten at the cafe for lunch and…read moreloved their kalbi rice bowl so I came back for the spa experience with my friends. Once we paid and given key to lockers and 3 towels (1 large & 2 small), we locked up our shoes (only) in the lockers to the right of the front desk. Then headed inside to grab a pair of slippers from the shelves to the left (don't grab the ones in the basket on floor which are for used slippers). Then head upstairs to the locker rooms to change and store your things to the same numbered locker. Also, grab a pair of shorts from the shelves in there. The room with massage chairs is nice if you can find a good chair. The first massage chair I tried was perfect for my needs because I have neck and shoulder issues recently but the massage chair I have at home doesn't even reach my neck and only somewhat knead my shoulders and massages whole body. This chair (where the display controller is mounted on right and has a "neck & shoulder" function) was able to focus only on the neck and even up the back of head and down to the shoulder and shoulder blades areas only (pull out the padding behind the head area if you don't feel much happening). Some of the chairs did seem worn down and torn up but many were in good shape as well. Downstairs is the 3 Jade, Clay, and Salt rooms including an Ice room. No slippers inside rooms so place slippers on the shoe racks outside. Be extra careful going inside the clay room. There are handrails to help you get in and out because the clay balls are actually a few inches deep and very slippery and it's kind of like you're stepping into quicksand. My friends did the body scrub while I did the massage. I don't know if all masseuses massage the same way there but I did not know that the massage included being stepped on. I am a very petite gal and Gina was a bit bigger than me. It wasn't just stepping with one foot but with both! I don't know how much of her entire weight was on me because there were two ropes hanging for her to hold onto but I felt like I was being tortured during the 10-15 minute that she was on me. I can understand if the client is much bigger and so you need your full weight to get enough pressure, but I am only just around 100 lbs, petite, and asked for medium pressure and was still stepped on. After that massage, certain spots around my back and pelvis (boney spots) seemed as if they were bruised cause they hurt with even just touch. She handed me an envelope afterwards for tips. I still tipped her but I don't think I would get a massage there again due to that experience. Maybe if you are a bigger build or get a different masseuse you might enjoy it. Overall, her massage was not all that useful, or even if it was, the stepping on undid it by giving me a traumatic experience. But there were a few times I thought what she was doing didn't seem like it did anything. If I hadn't gotten the massage, I would have given 5 stars because the facility and front desk staff I encountered were great (I asked front desk about adding massage and she was very friendly and helpful and immediately was able to book the massage for the earliest opening a few hours later), but I had to take a star off just for my experience with that masseuse. Would go back to the spa to unwind and relax, but I will most likely not get massage there again.

Willow Glow has become my go-to spot for facials, and honestly, I don't see myself going anywhere…read moreelse. Lynn is AMAZING--she's done my facials so many times now that she just gets my skin. Every session is spot on and tailored to exactly what I need, and I always walk out feeling super refreshed and glowing. The vibe is clean, calming, and welcoming, and the staff are all so kind and attentive. I did have a small scheduling issue, but they handled it promptly, apologized, and made it right. Great customer service all around!

I would not recommend Willow Glow Clinics. I purchased a series of facials beginning in January…read more2025. By April 2025 my last visit, I experienced facial burns after a red-light treatment was left on for an extended period. As a result, I dealt with significant skin damage, including persistent peeling and rash‑like symptoms, for approximately eight months. I contacted the spa multiple times--by phone, email, text, and by sending photos of the damage--but received no meaningful response or follow‑up. Despite my repeated attempts, I was never contacted by the owner. Additionally, the business has changed its name three times since my visits in 2025, which I found concerning. I am still paying for unused facial services but no longer feel comfortable returning. All I have requested is a direct call from the owner to address this situation, but to date, that has not happened.

I've been coming for monthly massages with Monica. She's great - targets my spots needing working…read moreout. I feel great afterwards. Sometimes I don't know I'm hurt until she rubs me. I made an appointment a week out - so easy. I spoke with Lupita; she's so sweet. It's very chill, quiet, and peaceful here.

What an amazing time here! Already thinking about the next time I should visit…read more.. My friend reserved the Intro Party Package which came with 30 minutes of the sauna, massage or facial, and hot tub each with finger foods and the garden room. The garden room was really nice and cozy. It felt safe to leave all our stuff there since the whole back room was reserved for us. Our group of 4 were separated in twos, 2 people did massages while the other two were in the sauna. It was my first time getting a massage, so I think it was pretty good for a first timer! The person massaging me was nice and knew the areas to focus on. After the massage, my friend and I switched with the others and went into the sauna. They provided ice with a towel + iced water with lemon to prevent us from overheating. The whole hour of massaging and sauna went by so quickly! After the sessions were done, we were given organic veggies with ranch and parfaits to refresh ourselves. There were also crackers and spinach dip to snack on. This was surprisingly filling and refreshing. We were then moved over to the hot tub area and lost track of time, but it was nice since we didn't feel rushed or time restricted. The ambiance was really nice and staff were great. I look forward to visiting again.

Absolutely the best massage I've experienced. I requested the deep tissue and felt re-energized…read morefor the weekend. Lovely people! I highly recommend ~

This was my first time here and I came because of the recommendations. I was looking for a prenatal…read moremassage and it was phenomenal. They were super careful and intentional with the massage. The location is clean, lots of parking, and really kind staff. My husband also got a massage and he too left feeling relaxed. We loved this place so much we pre-booked our next appointment. This place is also reasonably priced for what you get. Highly recommend checking them out!

Review for Immersion Spa ‍…read more I absolutely loved this place, and to this day, I still miss it. When I lived in the Bay Area, I was a faithful and loyal customer at Immersion. It became one of my favorite self-care rituals. I would bring family and friends, and I went regularly--about once every quarter. It was something I always looked forward to. There is currently no Korean spa in Charlotte, North Carolina, where I live now, and the closest option is in Atlanta. So yes... boo-hoo. Nothing quite compares to this experience. What made Immersion special was the sense of freedom and relaxation the moment you walked through the door. The spa is thoughtfully organized, very clean, and beautifully maintained. You store your belongings in secure lockers, receive a waterproof wristband, and then the entire experience begins. I always arrived at least 90 minutes before my massage so I could fully enjoy the amenities. That extra time was part of the magic. My favorite features included: * The hot tub and invigorating cold plunge * The wet sauna and dry sauna * The gentle, calming warmth of the Himalayan salt room * Complimentary roasted tea and water * High-quality bath and shower products in the women's area * A peaceful, well-run environment with clear structure and cleanliness standards Everything felt intentional and relaxing. My go-to service was always the Fusion massage, which blends shiatsu and deep tissue techniques using organic coconut oil. The therapists were incredibly skilled and intuitive--they knew exactly how to work out tension and restore balance. Some of the best massages I've ever had were here. Over the years, prices have increased slightly--as they have everywhere. I remember paying around $100 before COVID, and later seeing it closer to $130. Even so, the value of the experience made it worth every dollar. I was there hook, line, and sinker. A few practical notes for future guests: * Parking is limited and shared with neighboring businesses (including Kumon), so timing matters * The spa has separate men's and women's areas * No outside shoes are allowed inside the spa * Clothing is optional in designated areas, which is standard for Korean spa culture * Plan to arrive early to fully enjoy the amenities before your service One service I personally never tried was the traditional Korean body scrub. I watched others experience it, and while many people love it, it looked a little too intense for my taste. That said, the massages and spa amenities are absolutely exceptional. If you're considering a membership, it's worth exploring. This is the kind of place that becomes part of your routine once you experience it. I still haven't found anything in the Southeast that truly matches the level of service, atmosphere, and overall experience of Immersion. I keep looking--but this one set the bar very high. Treat yourself. You deserve it.

My daughter and I are always looking for daddy daughter dates and Immersion Spa is our latest…read moresuccess story. The front desk had two young ladies that were super polite and got us setup. We arrived early so we could take advantage of the showers, saunas and hot tubs. The locker rooms and sauna areas are divided by gender and are full of amenities. After that we met with our massage therapist and had the best 85 minutes of deep tissue work. Post massage we headed back to the separate locker rooms and had full access to the amenities again. Check out was positive and our friends at the front desk were just as supportive and kind. I've seen other reviews of other Spas harassing clients for tips or add on services this is not the case at Immersion. Additionally I left my water bottle at the spa and when I contacted them they had it waiting for pick up. I recommend this place for daddy daughter dates, solo self care or a couples retreat!