Paul greeted us as we arrived and was so helpful! There was no pressure in picking a vehicle at all, he simply answered questions and was willing to go the extra mile to show us extra specs and features on each car. We went on a couple test drives and he just let us get the full experience compared to how sometimes they direct you on where to drive and just take you around the block and back. We got to go on the freeway to test out the acceleration and stuff like that. Thanks for being awesome! read more

Worst experience over . They didn't do shit for me and charged me almost 200$ for doing nothing but "hooking up to there machine" I would never recommend this place to any one or ever go back!!!!! read more

I was @Sound Ford to purchase Ford Car this Tuesday, and Lucas is the one helped us, he is very helpful for teaching us everything on our new Fusion. We loved the car and really have fun driving it, and they gave us a good deal on it! Recommended!!! read more

I was ready to get another lease with Ford but this dealership sent me straight to Honda where I was treated with respect and got my car with ease and no games. The 'salespeople' at Sound Ford are not knowledgeable about the cars they are selling and they just quote crazy high prices out of their asses! They don't work for commission so they don't even have to pretend to care about their customers. Even the employee that test drove cars with me complained about the way they were treated as employees so that the owners could keep more of the profit. Shady rude you can do better! Don't give these people your service. read more

On March 10th I lost Control on my breaks on the freeway and managed to pull off the road with out a incident. Due to a the Break booster sheering off and sending shrapnel in to my engine I had the car first towed to Firestone to see why my breaks went out. to find this out called ford cooperate number and they needed the diagnostics done at a ford dealership so i called sound ford spoke with one of the service reps to confirm i could have my car towed there till I could be looked at and they gave me a 2 week- month time frame (which is understandable due to covid times) The thing that has me over the top angry is the lack of customer service the next day i received a call saying I did not call to ask if it could be towed there and they could not store it they called me a Liar. Which is absolutely unacceptable on a customer service level. I would be more understanding if the mistake was owned up to.. And just say hey we underestimate our storage capabilities. so Now im out 600 on towing my car all over gods green earth. read more

Worst car dealership ever!!! Worst customer service ever from sales managers to finance managers!!! Terrible! To make the experience even worse, they have these people stand around and walk around and stare at you the entire time you are there! You get treated like dirt! They are very unprofessional, rude, inconsiderate and extremely unfriendly. Take your business elsewhere where you will be treated with respect and courtesy. If I could give this place 0 stars, I would, but YELP wouldn't let me. This place does not deserve anybody's business! read more

Sound Ford runs the worst operation I've ever seen! No organization, no management...seems like employees just do what they want. I left my van with the service department for a check on a recall, they said they would call me in 3-4 days with an update. 10 days went by and I had heard nothing. I called and the service department phone continued to ring 30 times before it would end the call. I called back 5 times over the next 3 days before someone answered. They seemed confused and uninformed about my vehicle. Finally she said it was ready for pickup "whenever". I come the next day, which is a Sunday when the service department is closed. I spoke to management and they said they could not give me my key because they didn't have access to the service department. How can a manager not have access? He too seemed uninformed as he said if there was a vehicle ready for pickup they would have left a key on the board...the board being a random cork board with a bunch of papers pinned on it. Next time I'll drive the extra distance to my ford to Tacoma. read more

We were happily surprised by the great service from Sound Ford! They really proved themselves to us and we look forward to great service in the future! Thank you to James for his no pressure pleasant help in finding the right vehicle and to Johnny for the personal touches in finalizing our deal! Thank You we will be back soon! read more

Sound Ford - Auto Repair Near Me - Renton, Washington

I had an appointment to test drive a car, received 2 emails stating that I had an appointment for different times than what I requested, and before I had even gone it I got an email thanking me for coming in??? Only to find out before my apt that the car had been sold. Don't sent a confirmation email for something that never happened, and don't make an appointment for a car that isn't even there. Beyond frustrating read more

Great experience buying a mustang which Brent ordered few months ago . Brian took his time to communicate via hand writing notes and email. No barriers due to deaf people like me and Brent. Looking to have fun adventure with the Mustang. read more

This is my first time looking for a car that was in my budget, and my close friend that purchased her Ford Fusion referred me here since it is a non-commission environment and everybody was on the same team. I didn't have to be pressured into buying a car, and instead to really pay attention to the many options that I had. Abby and Brian were a pleasure to work with. read more

I did the internet special on the website. I got a call back from 'ben' on the number I left. I called back on another number (my mistake). I replied to his message. I contacted them because I wanted a specific car with specific options. Ben called me back on the number I left originally and then again on the one I called on. This angered me a bit but my fault for using the phone. I get there to get the car and they could not find it. I also did the website pre-approval for a loan. They finally found the car and it was a hatchback and not a sedan. Now I am on my 3rd sales person. Ben could care less about the 'customer experience'. I decided that it met my most basic requirements and said I'd take it. After picking the car I wanted off the website and getting 'pre-approved' I spent about 4 hrs on site waiting. I was not once given finance options. I got a high interest rate after asking several times. The credit score they said I had was about 60 points lower then the one I ran. Again, I needed reliable transportation so I signed the agreement. Don't let sound ford do this to you. Shop elsewhere. And to top it off, 'Ben' the original sales person walked me to the finance person personality (ya after 4 others did the work) and said, "I hope you give me a good review". Ben, maybe I am old school but if you talk to a customer and build a sales relationship with them, you should be there durning the whole process. Ya, I get a finance person would need to be involved. You just cared about your review and not the customer. Worthless. I will NEVER go to sound ford again. I will also tell my story to whoever asks. I will try to be objective but Sound Ford is worthless. On a positive note. I was told someone would go over my options in the car when I picked it up. I was dreading this, however, the gent (I wish I got his name) was awesome! I rated sound ford as a 2. Without the guy that went over the features it would have been a zero and well deserved. I was told a few times that, "If we do not get a perfect score, we all fail". You failed. Next time I will check for reviews. Based on what I see here, I wasted time and money at Sound Ford. read more

What a joke, cheap sticker prices but they try to get you every where else. Pretty sad when they show you the interest on the loan and try to tell you that is 4% but simple math calculates it out at 12.3%. Save your time and go another dealership read more

So my first visit to sound forward wasn't that great and I went in yesterday and Paul change my experience he was professional polite helpful awesome customer service and I think I'm getting my second car from Sound Ford because of Paul read more

I just heard about this site while I was getting my Truck worked on and Wow ... Its unbelievable how much the people in this business try to put a smile on there face when they help me. I have recommended Sound Ford many many times and will continue to do so for years to come. read more

After a rude salesman experience at Sound Ford 20 years ago, I saw a vehicle we were interested in online and thought we'd see if anything had changed. Nope. For starters, the vehicle was in embarrassing condition. Smelled like a dog and had tons of dog hair embedded in the ceiling. The salesmen said they had had the car "a couple of weeks" and hadn't had a chance to detail it yet. But the paperwork in the car showed they'd had it since March. My back was itching as I drove it. If they are so careless as to put a dirty car on the lot, what other aspects of the condition have been ignored? And if they don't care about impressing a buyer before the sale, I know I can expect ZERO after the sale. As soon as we entered the building, they tried to start the game, but we weren't playing. Not to go unmentioned, the management kept calling our salesman by the wrong name. He also sent him on a personal errand, which is just not professional. In fact, there is nothing professional about this shop. Go somewhere else. We did. read more

Definitely 0 stars. Came in looking for my first brand new car, so I obviously expected some salesmen to try to take advantage of me. I didn't expect to be repeatedly insulted and called a liar. I asked to see the fiestas, and the salesman grabbed the wrong keys, shows me a car with a dead battery, goes and grabs a battery charger and struggled for 20 minutes. I repeatedly told them I would take the lowest model for the price THEY had posted, if it had power windows, like every other new car in the world. There were other models (for $2,000 more) with power windows. Anyways, we sat down to talk prices, and I had referenced several websites from blue book to autotrader. I showed him the prices I had found and he said they were lies. I then showed him the prices for my car's trade in value, which he also said were untrue. He told me that he "doesn't know where I learned math," but that my numbers didn't add up. I left, and bought a chevy an hour later. Literally. read more

If it were possible to give NO stars to Sound Ford in Renton that would be my choice. I purchase a used Nissan Leaf from then only to find out less than 2 months later it had electrical and battery problems (my commute of 22 Miles one way used 50miles of battery power!) After doing some soul searching (I really loved the car except for the mileage issue) I decided it was not the car for me. I took it back to Sound and the manager, Kyle, told me he basically had no interest in doing business with me. No problem there! A friend of mine was looking into purchasing a new car and told me her experience was much the same: the staff was pushy, rude and sly. Not the kind of people we want to deal with. :-( read more

Too bad there isn't a zero star. Typical scumbag car salesman. Spent the morning/afternoon on the phone discussing a vehicle that was on their site as an "Internet Special". Based on the rebates and other it was a very good deal. Spoke with salesman David several times about the exact Stock #. Told him I didn't want to drive an hour in rush hour to do the deal if he couldn't make it happen. Told me they could do it but would require me to be on site to run the credit to see what the rate would be for qualifying for the "Sound Discount". Showed up with my wife. David said, "let me go get the car". 10 minutes later he shows up with his "Sales Manager" and all the sudden can't find the car. BS like, "not sure if it was transferred to another lot", "already sold". Told me the site isn't up to date because they move so many cars. I pressed him on it because I specifically asked David about the vehicle and had been talking with him all day. Meanwhile, David has now "gone to bring another car around" and has disappeared for the remainder of my visit. The "Sales Manager" is now trying to sell me a different car or a used car in the same price range. I pressed again about finding out exactly what's up with the stock # I came in for. This time the answer was "Yeah, we checked again and we can't even find it in the computer". At that point it was clear that they are a bunch of lying scumbags and I didn't want to have anything to do with them. I told the "Sales Manager" that I didn't trust them and that I felt they were a bunch of dishonest salesmen more concerned with trying to sell cars than wasting peoples time for no reason. It's no wonder Car Salesmen have such a bad wrap. DO NOT DO BUSINESS WITH THIS DEALERSHIP! Update: This happened on 05/06/2015. Just checked their website 05/12/2015 3:00pm and the vehicle is still listed with the "Special Price". read more

I bought a used 2013 Ford Escape here a couple of months ago. They mentioned that first oil change is free...cool! Made an appointment for 1pm today, got there early, pleasant welcome by Rachel Roy with promise that the techs would start at 1pm. I waited in a nice customer lounge and presto at 127pm, she came back with paperwork showing results on overall car health....again very cool! Car was cleaned and washed also....most cool! I really appreciate their word on this special service, they honored my word about first time back and I was very impressed with Rachel. Five stars of coolness read more

Went in to look at a few different Ford cars and were greeted politely by Paul and was showed a different bunch of cars and were explained in detail. Stress free sales tactic and environment read more

We had a fundamentally negative experience with this dealership. It started out quite positive as we visited the dealership on the Saturday after Thanksgiving after seeing an ad for a used Mazda3 that they had on sale. We test drove it initially and found the ride quite nice and it looked like a tremendous deal and value for the car - likely because there was a bent bumper on the car that had obviously occurred while the vehicle was in the lot (over the 5-6 months when this particular vehicle did not sell). After talking about the car, but not specifically negotiating further on the price, the sales team (rep and manager) notified us that we had the opportunity to extend our test drive until the next day. This was fabulous as we were able to experience the vehicle on our own terms, seeing how it handled getting up and down the hills around our home. We decided to make an offer on the vehicle and returned to the dealership with it the next day. After some quick and not what I would call animosity-driven negotiating, we agreed upon a price and were set to purchase the vehicle, very close (within $250) to the initial asking price. A pretty good deal for all as it got a "long in the tooth" vehicle off the lot and we got a nice car at a reasonable price, even if we were going to have to expend additional money to fix the damage on the vehicle. This is when things turned ugly for the dealership. When we were presented with a fully priced (including taxes and registration) offer sheet, we noticed that the taxes for the vehicle seemed out of line (well above the 10.3% standard for a vehicle in King County). After revisiting the Sales Manager after about 10 minutes of being ignored for our dilemma, he reprinted an offer sheet with the correct tax amount. It seems that they all bake in a B&O tax onto the price of every vehicle but will take it off if the customer complains. This is an illegal and shady practice for a dealership to take as the B&O tax is not variable with every sold vehicle. After we signed the offer sheet and telling the sales team that we were to pay cash (check) for the vehicle, we were then told that we would have to wait for the finance manager to finish our paperwork. We were then left to twiddle our thumbs with no offer to make our wait any more comfortable - even an offer of a drink of water or coffee. As we protested the length of the wait, we were told that the dealership was very busy and we would have to just wait our turn. We proceeded to have to wait two hours just to pay cash for the vehicle and sign a couple of proof of insurance papers. Another buyer who had clearly signed their initial paperwork after us was slipped in ahead of us because their salesperson was aggressive at getting their paperwork to the finance manager - we were told this was because that customer was paying cash and would be quick, which was exactly the scenario that we were in. We were left to think that we were clearly second-class customers in the dealership either because we had purchased a used car, didn't purchase a Ford, not spent enough on the vehicle or simply made too good of a deal. his Clearly, we will not be returning to t dealership to purchase a car in the future based on our clearly negative experience and we will likely dis-recommend your dealership with anyone we come in contact with for a referral. The only time I will be returning to this dealership is to pick up our plates - with the hope that some of the fees I paid for registration will be returned as that amount on our offer sheet was also ridiculously inflated and I received assurances from the sales team that they do this to ensure that you do not have to disappoint a customer by asking for more payment at the time the plates are picked up and was assured that I would likely get some of this payment refunded at that time. Clearly this dealership is shady operation. Maybe it was because it was a holiday weekend and their best staff was not available, but the un-professionalism that we experienced was pretty unprecedented - even taking into account our low expectations from an auto dealership. I would expect that they would put their best staff on for the Black Friday Weekend with the anticipation that it would be as busy as it seemed. read more

Came in to test drive the new Mustang 5.0 was greeted by this very nice salesman name Paul he was very helpful and answered all my questions and showed me a lot of features that I did not know about highly recommend this dealership and highly recommend Paul if you do stop by Sound Ford be sure to ask for Paul! Thanks! read more

I was a little iffy on this place starting off because of the bad reviews/low star rating but I have nothing but great things to say! The first person I met was Jay and he was great! He drove me around for hours while I looked for the right car and didn't complain a peep! After I selected the car I wanted and got the beginning paperwork and terms worked out I met Shelby. She was incredibly patient, knowledgeable, and helpful when it came to finishing up paperwork and searching the car for dents and dings. If you are looking for a new car sound Ford was fantastic thanks to Shelby and Jay. Thanks guys! read more

I had a great experience buying my Ford Focus here. I went in looking for a used car but the sound ford team gave me an option for a new car which was within my budget. I never felt being forced into making a buy and they gave me space to make my decision in my own time. I would like to thank James especially for a great customer focus and Rakesh and Bill for a great sales experience. They all worked as a team to bring us a great customer experience. read more

They lost my order for my head light, and then acted like I didn't order it. I give two stars because they did fix the miscommunication. But I had to speak to someone else out side of parts. I would go to a different ford dealership. read more

McKenzie along with Shelby, helped us find the car we had seen on the website and with a few adventures to find it, it was just what we wanted!!! She did awesome!!!! Loving our Ford Focus!!!! read more

I work in the automotive industry, so I know I"m not the easiest customer to work with. However, my experience at Sound Ford was beyond terrible - if I could give a negative star rating, I would. I had been doing some pretty extensive online research through a pre-approved loan that I qualified for, and had been e-mailing with Kiana back and forth trying to work something out because a pre-owned Toyota Truck she suggested was VERY overpriced, but I was interested in it. Saturday the 5th, in the morning, I tried to e-mail her, but got an e-mail back from Mike. Despite telling him that I didn't want to drive from Puyallup to Renton unless there was something fairly certain, I e-mailed him a couple of vehicles from the Sound Ford website that I wanted to look at. He responded, telling me to come on in and take a look, and we'll work it out. I drove, during a Saturday afternoon that the traffic was terrible, from Puyallup to Renton. We got there and asked for him, he sat down with us for about 30 seconds before passing us off to Rebecca. She was great, tried to help, but wound up getting the run around with us looking for these two vehicles. We found out one had been sold two days prior, so we were looking for the other that, at one point, she was told was locked in the service bays that weren't open on the weekend. She got someone to come open it, only to find out it wasn't in there, that it too, had been sold three days prior. So - working in the industry - I know it's about a 30 second operation to take the vehicles and mark them sold in the dealer's DMS and get them removed from the website. I told her that, and expressed how frustrated my wife and I were, and that sort of thing. We go back to the main dealership, and my wife is so mad she stays in the our car to wait. I sit down, Rebecca goes to find Mike, only to find out he's in some meeting or another and "cannot be disturbed". Now - I don't blame Rebecca for that, because Mike was supposed to be working with us and should have came out no matter what freaking meeting he was in. Period. I waited 10 minutes for MIke to come out before I got up and left. I should have known better, Sound Ford, over the years, has been a terrible experience for myself and a couple of friends and my brother. However, I was willing to give them a try. Stay away from Sound Ford. No matter how good the deal is, you're going to walk out feeling dirty and used. They need to fire Mike, and promote Rebecca. Period. We ended up going to Northwest Motorsports and getting an AWESOME deal on a PERFECT 2014 Ford Escape with extremely low miles, and had an experience that was the polar opposite to Sound Ford. read more

Came in to do an oil change on my husband's Mustang well waiting decided to go look at some new mustangs A product specialist name Paul was super friendly and super knowledgeable about mustangs which I know nothing about was really sweet very patient with me I would give more stars but you only have five. read more

So we had our vehicle serviced. A little background for your info. This is the second try. The first time they claimed we only asked for an oil change. We had asked for an oil change and all the recalls done. They claimed we didn't, so for the recalls weren't fixed when I picked it up! So a wasted day. Then we took it back again during Covid19. The place is not paying attention to distancing or cleaning. They clearly forgot to order the parts, again. There was little or no 6 foot distancing. Masks yes, but it was cursory. When the car was picked up ALL the door handles were covered in grease, so the car couldn't have been sanitized. I can only assume the interior wasn't either. The loaner is terrible. Sad to say we won't be back. read more

This review is for the sales team and in particular the sales manager AJ there. It is beyond me how this man works there let alone be a leader at the location. My brother and I went in today looking for a new explorer. We had spoken to a sales person at the location already and had emailed them with the car color and options we wanted. Also sent them a configured car price quote from another ford dealer which they said they could beat (sound ford was closer, thought we would try them out) if the car was bought today. Arrived on site and within a few minutes were told they would not entertain the price. Fair enough, wasted time coming here but no biggie if that message was brought upon in an apologetic manner. Unfortunately, this is not how AJ here functions he simply said cant do the price, not showing the car and basically to move on.... we were in shock for a second. We asked to speak with the general manager and he basically just gave the name and said hes not in and basically did not even care that we would be filing a complaint on his demeanor. Will never come back to this location to buy a car and would encourage anyone reading this to look elsewhere. Not surprised by all the negative reviews for this dealership. Sorry to see a great company like forward have dealership staff of this nature doing the brand a disservice. read more

Steer clear of the place!!! Customer Service is HORRIBLE! The service department is rude and has a "We don't care" attitude. ZERO stars. My wife and I called the service department and tried to order replacement hub caps for our Expedition and had to give them our credit card info over the phone to place the order. We were told they should be in within 5 days and that we would receive a call when they arrive. We checked back for the status of the order a week later. We were transferred THREE times and eventually told that they were NOT ordered and that they would order them same day. Two weeks later we had to call them again because we had not heard from them yet. The attendant told us that they were not in yet. Uhg! Now after 4 weeks we call today and the man who spoke to my wife said that they were siting on the shelf. Nobody called us to let us know they were in. I will file a complaint with the BBB next. Go anywhere but here for service, unless you like to be treated like you don't matter and you like awful service. read more

Terrible service I received from the Manager Mike, I came in to buy a Transit connect van and just asked the sales man for the cubic feet in the cargo space but the sales guy just stared at the van, I asked him are you gonna give me the answer and he is like oh we got to go inside. We go inside and the Manager right at entry "Mike" after is told what I need from the sales guy, he is like Can I help you? I'm like yes and asked for the cubit feet. His rude response was go to ford.com and I told him you are right in front of the computer and he is like ohh I don't do that. What a lame service and Manager they have, I felt bad for them. I will buy my Van from somewhere else, maybe in Issaquah but I'm actually trying the commercial Dodge Ram now. If they know how to sell I'll probably get this one instead. read more

If i could rate this dealership 10 stars i would! They were excellent in answering all of my questions and showing me the vehicle and features. I met with amya who then introduced me to her sales manager kwok. I recently got in a accident so i came in to start my vehicle search. Out of all the dealerships i been too they were the first to have no sales people and they gave me a killer price for the fusion i was looking at. I didnt yet purchase my vehicle due to insurance but i will be back when they total my vehicle. If you are looking for a great dealership Sound Ford is it ! Thank you again. See you soon read more

Just had a good visit about Mustang. Curtis was with me during whole visit. We had good conversation. Nice experience here!

James was great. Made buying our Ford Explorer a pleasant and stress free experience. All staff seemed friendly, personable, and professional. read more

I purchased a used vehicle from Sound Ford after looking for some time for the right car, color and mileage combination. I found the team to be helpful, informative and courteous. The vehicle needed some bodywork which they agreed to do as part of the price I had negotiated. I took a test drive with product specialist Jay and he was professional and informative throughout my dealings with the dealership and made sure that ever question was addressed. When I came to pick up the vehicle, Jay was there again to help with some other question I had with the service and parts division. The bodywork was completed to an excellent standard and the car detailed as we had agreed. Would highly recommend Jay and the team. read more

Lucas was one of a product specialists I worked with. Talented individual. He cared for me. He provided me a lot of useful information so I could decide wisely on which car to buy based on my budget and needs. If you ever stop by this dealership and need to talk to a well-rounded individual, ask for LUCAS. read more

Nothing went well. I brought my car in at 7:30a & was told the whole process would take 4 hrs, knowing this I stayed in the area, walking in the rain & taking a bus to go get breakfast. While waiting at the bus stop, my car drove by. As i was not told my car would be moved, I tried to call to make sure this was part of the service & no on answered the phone. At the 4 hr mark, I called 5 times before getting someone to answer to give me an update. When they finally did, I was told that they had to order out for a part, that they did not had one onsite that fit even though they knew exactly what my car needed (it was a recall fix); but now it would take at least 5 more hours to fix my car. Since i lived about 13 miles away in West Seattle & needed several modes of transportation to get home, I was in the area for another 1.5 hrs waiting for my bus. I decided to check one more time to see when my car would be done & tried to call. Again, after trying 4 times, I finally got my service advisor. He told me that he had found out my car would be done in 30 min, I was on a bus headed to Downtown Seattle by this time. I quickly got off & tried to catch a bus back. Now it was rush hour & the bus was running 30 min late, so I walked 1.5 miles in the rain back to Sound Ford. When i got there, I asked to speak with a manager about my experience. I went into this tiny office to talk to him. I was not asked to sit, or could they get me anything, even though I was standing there dripping all over the place & freezing. He kept saying he would have to check on my story, never once apologizing or acknowledging how frustrating this whole thing was. I had also just found out they had a shuttle that could have taken me home that morning that no one told me about. I was so frustrated & angry with the lack of communication about my vehicle. I found the the people there rude & disrespectful of my time & well-being. The worst customer service I've had in awhile. read more

Unbelievable how horrible this place is. Now I know car salesmen need to be there when you are looking to make sure they connect with you to get their commission, and I accept that. But this was way too extreme. I hadn't even finished parking my car and stepped out before a salesman walked up to me. It was ridiculous. I was seriously undoing my seat belt when he came up to the car to shove his hand in my face. I was so creeped out by this that I couldn't even spend 5 mins there before I bolted to another dealer. I can only imagine what their price negotiation tactics are like. read more