I only use Star Ford for my F350's oil changes so I don't have any information on other services or their sales department. I'm usually in and out within 45 minutes. May seem a long period for some but I'm ok with it. It gives me a chance to get some work done. They have a great customer waiting room with a espresso/coffee machine, a bar counter area to sit with a internet access. All the service associates are awsome and personal. They have matched lower prices from other dealerships. read more

Star Ford Lincoln - Oil change - Car Dealers Near Me - Glendale, California

this business is the worst i have ever dealt with. horrendous service, customer service, communication - the whole experience was a complete nightmare. do not go here for any reason!!!!!!!!!!! read more

Had a great experience in the parts department. Jessica helped me find a few parts for vehicles which I forgot to bring VIN for. Couldn't be happier with the customer service. read more

Took my F150 in for a service and my rims ended up scratched. The service writer Eddie G. and service Mng. Both assured me they would repair my rims. It's been two months and both have ghosted me. Will not take my calls or return my calls. I have reached out over 15+ times and they are never there or out to lunch no matter what time I call. I even left a message asking them just to tell me they don't want to keep their word and I can stop wasting my time calling them. read more

Star Ford Lincoln - Deep scratches. - Car Dealers Near Me - Glendale, California

I came in because my 2021 Ford Explorer was making a popping sound from the rear axle. I called and scheduled an appointment for 11am. The day of, I couldn't do 11am and showed up at 8am, they were kind enough to take me in anyway. Amy took care of me, I explained what was happening and asked if I would do a test drive with their foreman. This test drive was great because I could show them exactly what I was talking about. Sure enough, my car needed rear shocks replaced. Amy went above and beyond to help me out, I explained to her it wasn't the first time I brought it in for this problem. She heard me out, and assured me we would figure something out. They kept my car for two days, and Amy was sending me updates often which was so helpful. I can't emphasize enough how professional and amazing Amy was. I felt heard and appreciated as a customer. Which unfortunately hasn't always been my experience at dealerships. Within two days my car was like new!! I am very satisfied with my experience and will definitely be coming back to Amy in the future ! Amy mentioned that Kristen and Manny made it possible to have my vehicle fixed and covered! Huge thank you! Im a happy Ford customer! read more

Amazing customer service, Sarah my service advisor is the best, by the way they all great but this lady is exceptional. She will follow up with everything text and call even she provided the car wash and delivery of my Broncos to my house. She will follow up precisely on everything. It's worth it to buy the course from here just because of the service and amazing customer service and the warrantees they offer. Mehran Gary Dr D read more

The Good Car Guys. I went into Star Ford in need of an SUV, and they delivered a stress-free car buying experience. If you go ask for Andy, he is the absolute best car salesman I have ever met! read more

No me gustó el trato que me dieron aparte no me gustó que sólo por un estimado sólo por checar lo que iba a necesitar mi carro me Allan cobrado $280 son unos exagerados sólo por la visita le cobran mucho a las personas, no recomiendo ese Dealer read more

Good communication through the process. Covered everything under warranty. Slower than I hoped but good overall experience.

Incompetence and laziness are run this dealership. They seem to be too cheap and foolish to make a sale. Rather than get $25k cash and a trade in they would rather try to charge you more to fix the things that are wrong with the car. This place is a joke, stay away. Total trash salesman who work with you 0%. read more

I recently purchased a 2024 Lincoln Nautilus with reasonable monthly payments. My sales person Mr. Mirzoian, provided me with excellent service. He was attentive and made the process seame serene. Even the financial process was easy and quick. I would recommend this dealership for any future car purchases. You will not have buyers remorse with a Lincoln. read more

Flew in to purchase a vehicle, just to walk in to be told it was sold the night before... oh and they forgot to call or text us before we got in! We wasted our time and money!! BEWARE!! DO NOT DO BUSINESS WITH THEM, YOU WILL WASTE TIME AND MONEY read more

I don't know where to being if i wanted to right  every little conflict that i had with this dealership i could write a book. First time i took my car in for an oil leak issue. It took them 3 attempts to finely fix the oil leak under warranty keeping my work transit connect van for 20 days each time.   After the third time when I finally got my car back the car turned off in the middle of the road while I was driving home and it wasn't even starting afterwards. I opened the hood and did some investigation myself and I realized that the battery connector on the positive side was completely loose they forgot to tighten it, so i tightened it myself the car started and i drove it home. However after that happened all the other electrical parts started acting up including electrical rack and pinion, main computer and transmission started kicking. I took the car back and they said that i did something to this car and messed it up.  They wanted to blame me for it. They tried to erase the computer software and reprogram it agin. However after they erase the software they could reprogram it because the main module was fried already so at this point the car wasn't even starting. They wanted to charge me thousands of dollars to fix it, but i told them that iam not paying. i drove my car in and iam gonna to drive it out not on tow truck , so they finally agreed to fix it however i still had to pay 500$ plus after they were done. I got in the car and i soon as i put the car in drive the transmission kicked really really hard so i call the service advisor back and showed her what the car was doing. i didn't even take the car home. Once again i left the car for them to repair the transmission now. After waiting for a month they supposably rebuild the transmission changing all the components inside it, so i got my car back. However after driving the car for 20 minutes when the engine temperature  reached to normal operating temperature the transmission started kicking and car didn't have as much horsepower compared to before. Maybe about 30 to 40 less horsepower. I was getting bad gas mileage.the engine was screaming but the car wasn't going the way it had to.   i took my car back to the dealership again and they told me i had to much stuff in the car that's why the car is not going they way it should, so I unload my tools and i went back there the next they. Then they started coming up with another excuses telling me that a little kick is normal and blah blah, and keep in mind each time my car was staying there for 20 plus days. At this point everyone knew me at the dealership including the manager many, so they finally told me that it is what it is and i can take my car to a different dealership for second opinion. Keep in mide my car was standing there for like 20 days eacg time and i wasn't getting any loner car while the car was under warranty.   Communication is horrible too every time you call them to talk to a service advisor it goes on voicemail and they don't call you back.   I finally took my car too galpin Ford for second opinion and they said that i was right they told me whoever rebuilt this transmission did a really bad job and couple of main bolts was missing as well. so they replaced the transmission no question asked. Now my car is driving they way it should. Iam pretty sure in respond to this comment someone they will write that we are really sorry for your bad experience and call us so we can help you and blah blah. However that's just a show no one is going to help you. Stay away from this dealership. read more

Star Ford Lincoln - All the invoices from them. - Car Dealers Near Me - Glendale, California

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I brought my car in because I thought the battery was going out the technician quickly diagnosed it and it was a starter. They finished it up the same day, which was a very pleasant surprise. Everyone was so friendly and accommodating. Will definitely go back for all my car needs read more

I currently own a Tesla Y. It's my 5th electric car. I've seen the Ford Mach E on the road and love the way it looks. I watched a number of videos on YouTube and decided I wanted to test drive. I visited Star Ford and the sales person who helped me knew almost nothing about electric vehicles. It was very concerning. Not only was he under the impression that Ford was the only car brand entitled to the $7,500 federal tax deduction, but he told me that they do not allow any test driving at their dealership. He told me I would first need to fill out an application and they would need to do run my credit before I could test drive. Seriously!? He also knew nothing about Electrify America, which is the charging network that Ford seems to be relying on for fast charging. Needless to say, I left this dealership immediately and went to a different Ford dealership in Alhambra. They were much more patient and well informed. I also got to take a Mach E out for a test drive. read more

My son bought a used truck from a different seller and took it to Star Ford because white smoke was coming from the tailpipe the day after he bought it. The service department had him buy a new starter for $650, which we found out it did NOT need, and then told him he needed a new engine at a quote of $11,500 (which was almost the cost of the vehicle). We wanted a second opinion, took it to Galpin Ford, the ended up doing an oil change and the truck has been running perfectly fine for the last 1000 miles. Star Ford blatantly tried to scam us, they should be ashamed of their practices. I highly recommend Galpin Ford. read more

My experience with Star Ford Lincoln began in October 2022 and ended, permanently on December 21, 2023. After 3 times of trying to get my back up camera fixed since October, I have dealt with a service employee by the name of Seta Alexanian who was completely unprofessional and rude. I am not sure how she is in customer service. Each interaction was with her, meaning each time nothing was getting resolved. The straw was when she charged me for an oil change without first discussing it with me. I found out when she called me and asked me how I wanted to pay my bill. Oddly, she couldn't understand why this was unacceptable and said that she was doing what was best for my car. She couldn't understand that charging a customer for a service that was never approved is unethical. She felt it necessary to tell me that she felt sorry for me and that God should help me. Other service businesses never seem to get so personal. Maybe that's her special touch of customer service. I am not shocked to see that Ms. Alexanian has been named in other Google and Yelp reviews. What does shock me is that the company is alright with having an employee like this on their books. I will never, ever, ever go back to Star Ford Lincoln, and I would like to encourage you to not use their services either. Your vehicle stays at their service center for at least a week, they do not communicate how the progress is going with you and when you get your car back nothing has been resolved. They are not transparent and it is very difficult to find someone who will explain things to you. read more

They had one job. An oil change. Simple enough right? Well it helps to put oil in the vehicle and not let the customer drive away and almost get in a multi-vehicle accident on the 134. That is exactly what happened to me. Took my truck in for a routine oil change--a price tag of around $80. And.. well the Star Ford crew either did not tighten the oil filter or drain plug and my truck bled out oil in on the 134 causing my truck to stall in the middle lane due to low oil pressure. That is when my troubles began. A semi truck nearly whisked me to oblivion as my now deuce vehicle was blocking the lane. Thankfully I carry an extra couple quarts of oil and was able to make it back home in which the Star team sent a wrecker to pick up my defunct vehicle. My point is... if they bush league a simple oil change what are they doing to your vehicle? Please question your service representative on repairs etc. as I am not confident in their integrity. Check out my pictures of a botched oil change job. You can see the spray from the leaked oil.. and puddle left. Is this the type of service you want? Learn from my mistake of trusting "the dealership knows best." read more

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My 1 year old Lincoln MKZ's headlight was burned out due to great quality. As a replacement they gave me a Ford Expedition burns twice fuel as my car and "I had to pay the tax for the rental car"! I'm already paying almost $500 a month for the lease of my Lincoln and when it broke down it's my fault and I have to pay the tax and extra fuel for the rental car? By the way I own a Lincoln not a low class Ford. After a day they called me and they told me they order the headlight and it'll be here in 2 weeks and now come and take your car! How car I drive a car without headlight? I will never go to this dealer ever again. Rental for was a garbage car and I think this is the last time I buy Ford product. Update Today is 09/14/20 the dealership haven't called me to fix my car yet it's an month driving my car like that this dealer is joke. read more

Star Ford Lincoln - Car Dealers Near Me - Glendale, California

Buying a new car can be stressful. Not at Star Ford, in Glendale!! From the time we were greeted in the showroom until our final signature on our new vehicle, it was an excellent experience! The entire staff was courteous and knowledgeable, making our purchase fun and enjoyable. We will definitely be returning and recommending to all our friends for any car needs!! Thanks, Star Ford! read more

Star Ford Lincoln - My wife and her brand new '23 Ford Escape!! - Car Dealers Near Me - Glendale, California

Absolutely fucking atrocious. The example of the WORST car dealership one can deal with. First, they try to send me the car back half fixed only to return it. They keep it because I insist so I'm not driving the car back and forth. They keep it and 6 weeks later, no phone call so I call. 30 minutes on HOLD and then I get the service advisor who I entirely blame for this....says nothing but "I'll give you a free car wash if you want to pick it up on Monday". So I agree and show up and guess what......car hasn't been washed. Star Ford is a perfect example of what is wrong with American automakers and American auto service. Piss poor service, indifference, they really do not care.....especially Star Ford. If I were you, go to another dealership because Star Ford seriously absolutely is bottom of the barrel and sucks shit. read more

Star Ford Lincoln - Star Ford messes up, promises a wash and doesn't wash it. Pride in your customer shows! Star Ford doesn't give a shit!!!! - Car Dealers Near Me - Glendale, California

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Been waiting an hour to pick up my truck. Took them a week to do an incorrect diagnostic, and then an extra day to redo the diagnostic. You get better service/speed from a small time mechanic. Really feel like I've wasted my money but most importantly, I've wasted my time. read more

Brought my car here after I was let down by a previous dealer. Nelson in the service ce department took care of all my needs and recalls. I will be bringing my vehicle back in the future. read more

Christian from the service department is terrible at giving you updates and lied about completion. I was told the work was completed after two weeks and that I could pick up my vehicle. When I got there, the simple items (which included an oil change) were not completed. They handed me the keys to drive off with my hood still unlatched, which i did not notice until i was about to get onto the freeway. Kristen was more worried about defending her co-worker/employee then making things right with the customer. I purchased my vehicle through this dealership, i expected better service from the service department. I will not be purchasing another vehicle through Ford in Glendale, and their service department gets 1 star. read more

5 stars for Andy & Chet. In my search for a great lease deal and some kind sales associates, Andy was by far the best. He was kind and patient and answered all my questions. Chet was flexible and worked with me to close the deal. I was really happy to keep my business local. All around a great experience. I feel really good about my new Mach-e GT. Definitely talk to Andy if you're in the market for a new Ford. read more

I had a disappointing experience. My keys stopped working and after replacing the batteries, still no luck. I realized they probably needed to be reprogrammed so I made an appointment. They told me there would be a $190 "diagnostic fee" and potentially more charges after they figured out the problem. They also couldn't give me an estimate of how much time it would take beyond "at least several hours, we'll call you." For a key?! And now I'm stranded in a random part of Glendale. Part of me wonders if they were overcharging me because I'm a woman? I was asked on the phone and in person some condescending questions like if I'd tried replacing the battery. I'm giving them 2 stars because everyone who worked there was wearing a mask and I was met with in a timely manner at my appointment time. It was fairly easy to make an appointment over the phone. I ended up taking my car to a locksmith and they fixed both keys in about 30 minutes for $100 total. I'm glad I left Star Ford. DON'T GET RIPPED OFF! Maybe I was easy to take advantage of but I'm glad I didn't pay them any money. read more

Star Ford Lincoln - This is the estimate they gave me, wanting to charge me at least $190 though I was warned it could be more. - Car Dealers Near Me - Glendale, California

Service department is horrible. Not Customer friendly what so ever. Service advisors are Rude. Low quality just like their ford vehicles. read more

If you manage to get an appointment good luck getting your car back without having to actually show up in person after a week to see whether it's ready (clue: it's not). Had an appointment and it took Nelson Soliz a week to even do anything whilst he had my car. Couldn't get a response out of him. Now after the recall it's still not working and they won't answer the phone. Same issue that many people have. These people are absolutely useless. They don't answer the phone. They don't return calls. They send you automated text messages that they don't reply to. Absolutely useless. Don't go anywhere near them. read more

I had a great purchase experience of a new vehicle, all of which is owed to the sales person I worked with, Mark Aghili. I worked with him on and off for about 4 months as I awaited the arrival of the vehicle I wanted. Whether in person, over the phone, or via text, he was always very courteous, patient and considerate. I never once felt rushed or like he was trying to upsell me (any more than you would expect from someone who makes a living selling cars). Customer service is not just a phrase to him, it's what he actually provides. I'm including this little anecdote to reinforce what I already stated: My wife and I had just welcomed our daughter into this world 4 weeks prior to me walking into the dealership to buy the car. At this point in time masks were something of an optional thing but I was wearing one to help protect my daughter's fragile immune system. I asked him if he would consider doing the same for my peace of mind and he agreed without hesitation. But here's the best part: when he handed me off to the finance rep to draw up the contact he handed the finance guy a mask and asked him to wear one given my circumstance, completely unprompted and before I could say anything. He genuinely cares about you having a good experience. What more could you want? read more

**HIGHLY RECOMMENDED** Professionalism, honest, high integrity, and customer focused. That is how I would describe Star Ford Lincoln of Glendale. Usually there are some hiccups when you work with businesses online or via text. Not at Star Ford Lincoln. I was fortunate enough to be connected with an amazing sales coordinator, Caitlynn Zimmer. And wow, I am so happy we did. Explained to her what we were looking for. A great deal on a 2020 Navigator L edition (see pictures). And Caitlynn delivered. Car was for my brother in-law and we were able to secure the deal prior to coming in. A huge help with the pandemic going on and all the safety precautions that are mandated. When finally at the dealership he also worked with Harry (who was knowledgeable and courteous). The entire car buying process was expedited and you had one very happy customer leave with a new car. If you are looking for car and want a reliable, beautiful, spacious vehicle with cutting edge technology go get a Lincoln. But make sure you contact and go to Star Ford Lincoln first. Ask for Caitlynn, she will go to bat for you and do everything in her power to make you happy. What a valuable asset to have for any business. Caitlynn completely exceeded all of our expectations and will do the same for you. THANK YOU!!! I wish Caitlynn, Harry, and the entire team at Star Ford Lincoln only continued success in the years to come. You just got another loyal customer read more

Star Ford Lincoln - New Navigator L - Car Dealers Near Me - Glendale, California

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We went this morning to take a look at a mustang Mach e and we found one that we really liked and we said okay we will come back in a couple hours to get the car we Just needed to get the money and the guy working there and his name was Andy Castaneda he said he will hold it until we come back and when we came back and he goes sorry I sold it to a different family so that is horrible customer service ford really needs to check who they hire read more

Star Ford Lincoln - Car Dealers Near Me - Glendale, California

We bought a used Bronco sport from star ford dealership. Andy was very professional and easy to work with. He made the process very easy and they even delivered the car to us. It was the easiest process ever! I would highly recommend buying a car from this dealership. read more

Had a quick recall. A software patch. The letter said 10-minutes. So, I made an 8am appointment and arrived at 7:40. By 7:50 I was waiting. I was told it would be 2 to 3 hours. I was surprised, as it said in the letter 10-minutes, so I figured an hour? I was told, "that 10-minute is in a perfect world." Ugh. But, at 8:30 the service rep, was hunting me down. They pulled my car right in front, so it was easy to leave. Amazing. I appreciated that my expectation was set at worst case, and they surpassed best case. I left really grateful for this place. I would have given 5-stars, except some of the staff wore masks below the nose, which is like no mask at all. Masking was not enforced for customers. So, it was not the safest environment. But for service, I'm really grateful and will be back. read more

Christian was beyond helpful. I brought my car in for service and had additional concerns. He was able to give me all the information I needed and made the process super easy. I would definitely recommend working with him again. read more

Had the pleasure of working with Andy, scheduled to see a truck he had everything ready when I showed up. I ended up trading my old truck and purchasing my new truck I want to thank everyone for staying late almost 2 hours after the dealer closed to do paperwork. Overall great experience very friendly environment with all the employees and managers. 100% would recommend purchasing from star ford Lincoln. Appreciate all the prompt responses and answers to my questions, Thank you Andy! read more

Star Ford Lincoln - Car Dealers Near Me - Glendale, California

Do not get your vehicle serviced here!!! We dropped our 2021 F-150 off at Star Ford to get minor cosmetic work done. There was no communication for over 5 days and every time we called or texted to get an update, the service advisor was always out to lunch or had the day off. After not having a vehicle all week, we called on a Friday and we were told that we would be contacted by a manager, and they never gave us a call back. No one knows what's going on and they hold your vehicle without any communication and the work was never completed. Please reconsider taking your vehicle to get serviced at Star Ford in Glendale. They do not care. read more

So, I brought my 2016 Mustang EcoBoost in for an issue i was having where I would press on the accelerator and I felt like I wasn't getting full power output. Also, if my gas tank ever went below 50 miles to 'E' my check engine light would come on. I would fill it up, park it, leave it overnight, start it on the morning, no more check engine light -- **remember this since it is dealing with fuel.** I take it to Star Ford and Lincoln as it is the closest Ford dealer near where I recently moved. They tell me that they don't know what is wrong with the car but luckily since I have an extended warranty it 'should' be covered. They say that I will need to leave the car there for a couple days in order for them to figure it out, but that my maintenance advisor will give me a call as soon as they find out the problem. I leave the car on Monday I don't receive a call from them till Friday around 3p and they close at 5p so if I cannot pick the car up then I have to wait till Monday... I pick up the car and the maintenance that 'should' have been covered by the extended warranty, I'M SURE YOU CAN IMAGINE, was not. My bill was $450 for a 'blown head gasket' which they had to disassemble my entire turbo system in order to replace it and it costed so much because of labor which they said they gave me a discount on... I pay, whatever, about a week after the work was done my check engine light comes back on and about a week after that my car dies on me. I have it towed to the original dealer I bought the car from and they told me what was actually wrong with the car was that I have a worn out fuel module and fuel was not being ignited properly. This IS covered under warranty and there is nothing else wrong with the car. Whatever you do, do NOT, and I repeat, DO NOT go to this dealer for service. They may sell cars well as any dealer should but never go here to service your vehicle. They are very shady and suspect.UsefulFunnyCool read more

I was disappointed with the sales process at Star Ford. I've been expecting one of those surveys to show up in my inbox but apparently it was not sent. I had been reluctant to purchase another Ford due the below average customer service that I've received with my Fusion Hybrid. I liked my car but I wasn't happy with the service or service providers at Galpin, Advantage or Star Ford. I decided to proceed with the purchase of the Mach E because I liked my Fusion and expected to feel the same way about the Mustang. I got a phone call the car I ordered had been delivered. I came down to look at it and Mark Aghili gave me the keys so that I could test drive it. The test drive went well. Mark asked me to fill out the credit application and I told him that it wouldn't be necessary as I would pay with a check. I asked him to tell me the total amount as I would need to move funds into my checking account. He wrote down a figure exceeding $62,000.00. I couldn't stay to complete the paperwork and told him I'd return the next day. I came back in to make payment and pick up the car. I sat in the finance office and was given forms to be signed. The person that helped me began by telling me about some dent and chip protection that was included and asked me to sign. I signed and then it occurred to me to ask what he meant by included. Was this protection included or was it something that for which I would be paying? He explained that it was included in the price that I had been quoted and he assumed my salesman had discussed it with me. None of the add on charges had been discussed with me. He just quoted the amount including all the additions. I was asked to sign a form that 'included' the order to have protective clear door edging installed on the car. Again, I had no knowledge regarding this added charge. I asked to have these items removed from my agreement. I also declined the added clear coat that was endorsed by none other than Jay Leno. I made out the check to Star Ford for the remaining balance and handed it over while making sure to ask that the amount covered only cost of the car and sales tax. Only then was he compelled to tell me that some stickers that allegedly offer theft protection and cost $189 were also added to the total. Your team adds unwanted items to the cost of the cars without even mentioning them. Your finance person misrepresents these items as included. That's dishonest. I'm a sales person. I know that building rapport, educating customers, and demonstrating the features, advantages and benefits of the items that you're trying to sell goes a long ways with customers. Trying to sneak them in and saying that they're included is why people don't trust car salespersons. I received an email from the dealer manager thanking me for my purchase and I used the opportunity to detail my concerns and ask for a refund for the unwanted stickers. There was no response. I contacted Ford about it and they said that there was nothing they could do. The dealership is awful. They are always making excuses for delays and poor customer service. read more

Star Ford Lincoln - This dealership charges you 4% for using a credit card. - Car Dealers Near Me - Glendale, California

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charged me $2K over sticker - Fine A bit more in interest - Fine Picking up the car with the sunshade not working properly? that is not fine! Do NOT buy a new car from this dealer, I purchased a car yesterday, and paid $2K over sticker, picked up the car and on the way i realized the sunroofs sunshade doesn't close all the way and does not opperate properly. I mean they probably knew about it, but they are chasing a dollar instead of providing quality service and cars. HOW does a sales person not complete an inspection? No inspection pre delivery, but when it comes to BS add-ons Starford is the destination to go. Now they made their money a day after i need to take it in for repairs. read more

This is for the service department....ONLY GO TO THEM AS A LAST RESORT! This service department does NOT care about you or your time. It took them almost three full days for routine 90k miles maintenance that was scheduled well in advance. They do not communicate and you will need to chase them for any type of update or information. I always try to schedule maintenance appointments for first thing Friday morning. This way if there are any problems I can still have my truck back by Monday morning for work that day. My appointment was made for Friday 730AM for routine maintenance as planned. I was told I would hear from them by ~1030-11AM. I was very clear that IF my truck was not ready by 230PM I would need to pick it up either Saturday morning or worst case first thing Monday morning. I did not hear back from them until ~3:30PM Friday and I was told they were waiting on a part..... Long story short I was finally notified my truck would be ready Monday ~1PM-2PM. Because of this I had to cancel work for Monday changing my wife, child and I's entire week around to accommodate. I even followed up Monday morning to confirm my truck would be ready at 2PM because I had not heard back. I was at the dealer within 30 minutes of being notified my truck was ready....but it took them almost an hour to find my paperwork, find my truck and bring it to me so I could finally leave. I should have expected this because when I dropped off my truck the fleet service manager was bragging to me how successful he has been at getting warranty claims denied, so customers had to pay. This place does not care about you or your time. read more