First, I said I had the Starbucks red cup and showed it off because those that bring it get a very small discount. The cashier said he'd look for a coffee strainer or something like that to hold the red cup. Then I placed my order, the iced ube coconut macchiato. Instead of 2% milk, I wanted oat milk. The cashier couldn't hear me because of the music playing in the background and I wasn't loud enough but he repeated back what he heard. It was right. I started waiting at 11:25 am. The employees are not allowed to touch the red cup because of health reasons which is valid. It took 3 minutes to complete the order. Last time went here was several years ago. There was a grand reopening a year or more ago. It seemed brighter and wider because of the wall color. I think the tables used to be darker and higher but now they're lighter and lower. I had the cashier scan my Starbucks app after paying. The thing is, you should ALWAYS scan your Starbucks Rewards barcode in the app or your registered Starbucks Card before the cashier processes your payment. I had to look that up when I got home because I didn't get any stars. The app could be improved by including more FAQs. Other customers haven't received stars either. A receipt wasn't given so I checked how much money was left on the gift card I used. There was $17.54 before ordering and after ordering it was $10.89. The coffee itself was $6.75 but since I brought the Starbucks red cup I got the $0.10 discount. The macchiato look different from what's on the menu because I was carrying it and walking. I barely taste the ube but that's because the cold foam is made of ube and coconut. So it's supposed to be subtle. I taste more of the coconut but that's because of the flakes and syrup. I'm not a coffee person, but it's alright. The customer next to me asked what it was and the employee that served it said iced ube coconut macchiato. read more

Starbucks - Iced Ube Coconut Macchiato - Coffee & Tea Near Me - Los Angeles, California

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I've been to this location many times... and without fail each time there's quite a bit of a wait time. The quality of the drinks isn't the best & they make mistakes quite often. One of these photos shows 2 pieces of dragonfruit in my venti, seemed odd. The second shows my order but there was no cold foam added to it. I think today was my last visit to this location there's one right up the street on Foothill where the staff is always friendly, my drinks are never wrong, and they provide quick service! Not sure what's up with this location read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

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i am really happy this place has improved since my last review a year ago. i don't come across sassy rude baristas at the drive thru anymore. it's nice that the attitudes has changed around here. the baristas i come across when i place an order are really nice. great attitudes. the baristas don't give you attitude when you ask if they can adjust your drink a little. my drinks has been meeting my standards. my macchiato is nicely well balanced. when I order matcha with cold foam on top, its not oddly foamy. it's perfectly balanced. they are very welcoming when walking inside the coffee shop. i loove that they write little messages on the cup! it's very sweet and makes my morning! aha. i place a mobile order in the morning before i head to work and they always have it ready when i get there. it makes me happy that I can just grab and go! my order : iced matcha pistachio latte with oat milk & extra chocolate cold foam! it's so good, it's a must try! read more

Starbucks - Iced Matcha Latte - Coffee & Tea Near Me - Los Angeles, California

worst starbucks i've ever been to, always takes an extra 10-15 min when you phone order or go inside to order! do not go here these people are super slow! most of the time they don't even get your order right! read more

I would like to formally recognize an exceptional customer experience at the Starbucks located at 8241 Foothill Blvd in Sunland, CA, which reflects the very best of Starbucks' values and service standards. While visiting the drive-thru with one of my students, he realized he had left his wallet and would not be able to purchase his drink. Without hesitation, Max, the barista assisting us, personally covered the cost. What stood out most was not only the generosity of the gesture but the professionalism and compassion with which it was delivered. Max ensured my student felt respected and at ease, transforming what could have been an uncomfortable situation into a meaningful, positive experience. Following this interaction, we chose to remain at the store to study rather than continue to the library. During our time inside, Jose, Devin, and Alani continued to exemplify exceptional customer service. Each team member was attentive and welcoming, and together they created an environment that was both supportive and conducive to learning. Their consistent engagement and professionalism did not go unnoticed. This experience was a powerful reminder of how impactful thoughtful service can be. The collective efforts of Max, Jose, Devin, and Alani demonstrate a level of care, teamwork, and dedication that elevates the Starbucks brand. I sincerely hope this team receives the recognition they deserve for going above and beyond in both service and humanity. Their actions made a lasting impact, and I am truly grateful. read more

How could I not love the baristas! Always the best with the sweetest notes, best drinks, and awesome service! read more

Starbucks - They are so cute - Coffee & Tea Near Me - Los Angeles, California

We've been going here for a long time since it's so closed to where we live BUT they always always always forget add ins but charge them anyway. Numeroussss times we had to get our drinks remade and NO we aren't the type to have a long list of add ins mostly change of milk and a topping and they don't do it. Most toppings are 80 cents and creams 1.25 so pretty much wasting that everytime we go which is alot bc we stop by before work. So glad they opened up a new one by USA gym so far so good read more

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Zoe was very helpful with assisting me and I like this location because of her thank you so much!!!

Five times a week I come to the Starbucks I love the staff. Everyone is really nice. Service is great. One thing I've noticed during the rain there's no cover. 30 second order your car is drenched. I would recommend management to fix this. read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

Mixed in the matcha with everything no taste of banana what so ever ,always something wrong when coming to this location. read more

Starbucks - This was suppose to be their new banana cream protein matcha - Coffee & Tea Near Me - Los Angeles, California

Rude people work here - actually the woman that was there was beyond rude. Only 1 person seemed to be somewhat polite but he took the order wrong. We left a tip before receiving our order - and that was a big mistake - we understand and agree tips show appreciation for good service, but they did not deserve it at all. These guys need some more training. read more

Devin is a great person ! well informed on menu and ingredients . Kind and efficient .

I went there to see if I can redeem my birthday gift unfortunately expired 2 days ago, be cause I didn't have a car now I waited for today. The attendant said will ask the manager . Manager said NO which it was ok I was only asking but her attitude and then I asked for points redemption she said very abruptly NO because expired which was not true. I had 53 points. Anyway didn't like her attitude her name is Ashley. Have been a Starbucks customer our the past 20 years plus read more

i'm not kidding, literally every time i come here, they get my drink wrong. No matter if it's a very simple drink or if its super edited, it's always wrong. I just want to have a little sweet treat after a workout read more

Worst Starbucks. Every time I come back to give them another shot, I have instant regret. They're always out of everything no matter if I'm here early in the morning or any other time. Their drive through line never moves either. So frustrating to make it to the intercom to order only to hear they are out of the damn basics. LAME read more

I asked for my drink to be remade since it tasted like milk with ice. Unfortunately the employee wasn't kind and "remade" the drink however it was returned the same way. Never going to this Starbucks again read more

Oh my goodnesss! 20 minutes before I could even order my drink here! Possibly I should have mobile ordered and gone in! There was only 5 cars infront of me and usually they're really quick Definitely don't count on it being quick but my drink had some strong espresso! read more

Dont go thru the drive thru. They always mess up the orders. Ordered small coffee with half and half and they messed that up.

Fast service. Good quality drinks and sandwiches. The drive thru gets packed but worth the wait

ZERO STARS!! I have tried to give this store a chance, but they keep throwing it out the window. There is no point to having this store linked to mobile orders because they will still mess up your order! And the option for a drive thru pick up is a tell tale sign. If you are having to wait in the drive thru for over 20mins, you know they are screwing up. And by the time you get your items, something frozen, Is melted, something hot is now lukewarm and when you try and tell them that they got your drink wrong, instead of an apology, they will tell you that YOUR wrong, but they can fix it for you. Like I want to wait another 10mins and on top of that make all the customers behind me wait for their melted drinks too!! WTH Starbucks!!!! W.T.H!!! read more

Can't do anything right here. More often than not they get my order wrong and have poor customer service.

Pieces of shit. Hourly employees taking 37 minutes to make 4 drinks. Absolutely ridiculous. And the drinks are watered down and taste terrible. This is why I go to Dutch Bros now. Starbucks is going down the drain. read more

These guys all have great energy at this Starbucks. Probably the nicest people you'll ever meet and I'll definitely be back here for more Starbies! read more

I've been going to this Starbucks location almost every morning as soon as they open for the past two months. Every time I've been here the girls at the drive-through are rude and They have attitudes!!! the last time I went at 4:30 in the morning not only was the girl at the window on a personal phone call while I was waiting to get charged. She had a rude attitude and she got my order wrong!! This location needs to hire more friendly people because RUDE is not the vibe for early in the morning!! read more

Usually great service, sometimes they are busy and don't have the time to be extra polite. It may seem like the drive thru is slow but if you count how many cars (and orders per car) there are in front of you, they are really pumping out the brews. read more

No matter how busy or how crazy it is especially during their morning rushes, all the employees are extremely polite and cheerful both in the drive thru and inside the store. They always manage to put a smile on my face even if I'm having a bad morning. The drinks and food are always consistent and even if it was subpar, I'd still come back regularly because they have such a welcoming attitude. They earn their tips every time I visit however they should be getting paid a living wage, but you know, capitalism sux read more

I can't say enough about the people everyone is really nice but the Starbucks is really really really slow and does not understand directions every time I say easy cream, easy ice it's always heavy cream and the whole cup is full of ice. Very ridiculous. It's sad, but this is the closest Starbucks to my house. read more

Starbucks - They consider a full cup of ice, easy ice - Coffee & Tea Near Me - Los Angeles, California

#QuarantinedReviews I've moved closer to this Starbucks drive-through and was very much in need of a icy cold drink after moving this whole week. I tried their salted honey cold foam cold brew and really liked it! The cold foam gives a tiny hint of sweetness from the milk, contrasts nicely with the sea salt, and the coffee gives it a great kick (no sweetener included). It's my current favorite. I also didn't know that iced cappuccinos were offered at Starbucks. I love iced caps! I also got my grandmother a guava iced tea lemonade which looked super refreshing. It's also great that we're able to sub in the sweetener or espresso amount and personalize it as much as we want. I'd come back here again. It's been a much better experience since my last time. :) PARKING Available. Currently available for drive-through or take out only. Delivery too, I'm sure. read more

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Currently sitting outside right now and the people who served us was Alex and Xavier. When we first walked in R.J was very welcoming. He said hello welcome in! Love the energy R.J! Xavier was our cashier. He was nice and friendly. Very helpful. He works very quickly. He gave us our food quickly. The temperature of the food was great. Alex was our barista. He works very quickly. He made my drink just how I like it. This Starbucks location is amazing. The employees work hard. Thank you Starbucks staff! I really appreciate you guys. When you come into the store there's a sign that says mask are required. Bathrooms are closed off. Only for employees! Outdoor seating with umbrellas. read more

Starbucks - Strawberry açaí refresher. (Alex the hard worker made my drink) thanks Starbucks staff ! - Coffee & Tea Near Me - Los Angeles, California

Worst Starbucks ever! I ordered my drinks and everyone after me got their drinks before I did, even the complicated drinks. I waited 1 hour just for my coffee to be cold when all I simply wanted was one hot coffee. Rude staff as well when I went to inform them about how I was frustrated about my wait time he replied with about how he was on break and gave attitude. Horrible location! read more

NOT the friendliest of Starbuck employees...when asked what the "dark roast" brew was today...she said dark roast then starred at me like I was the idiot... read more

This Starbucks is extremely slow. You'll be stuck in the drive thru for at least 15-20 min every time. Literally the slowest Starbucks ever. Ridiculous read more

One of the best Starbucks in SoCal. When I heard they were renovating I was betting that they would get rid of seats and outlets just like most of the shops around town but they actually added comfortable seating, made better use of the space and even refreshed the outlets. Seriously refreshing. Great seating inside and outside and friendly staff. Good "third space" and community vibe. Keep it up. Take note corporate, this is what customers want, not the empty shells that you're converting the other shops too. read more

I have been to at least 100 Starbucks. For such a large space, they by far have the worst layout. They poorly used their space for minimal seating. Whoever remodeled this place should be fired. They have a long 20 foot bench with 5 silly looking mini tables with a long arm. This is absolutely comical. The bench will come in handy for the local homeless who need a place to nap. read more

I've been to countless of Starbucks locations in different states and countries and by far, this one stands out to me for being the one and only location that manages to screw up on something every single time i come here. EVERY. SINGLE. TIME. it doesn't matter if i go through drive-thru, order ahead for pick up or go inside and order through the cashier, something is always wrong. missing item, wrong drink made or wrong size of drink, wrong items charged, charging more than the quantity i asked for, etc. it's alright if they mess up once or maybe twice, but it's a different story if it's all the time! don't know of any other place in the world that manages to screw up so consistently. to make it worse, every time i go inside to order in person, whoever is at the register lacks customer service. this is the nearest Starbucks to me but now i would pass this place and make a further drive to another location to save myself from any more unnecessary headache. read more

Always on time with my online orders Coffee is hot and what I ordered. They even remember my name! Not bad for an old coffee junkie! read more

Truly the worst Starbucks I've ever been to people are rude, the servers are rude, and don't know how to make a drink, light ice is what I want not a cup full of ice. I guess they don't read the order that is on the cup, if they did it reads light ice. Talk about a**holes, I told the server there was no paper in the bathroom, as I was waiting for them to put some paper in the bathroom, this guy just walks into the bathroom, that I had opened with the door stop, un-hooks the door and walks right in when people are waiting. RUDE. As for the coffee, I've never had a problem with drinking coffee before, seems when you drink this stuff you visit the bathroom 20 minutes later. GROSS. The music is always loud, I'm not at a concert, and they need to update their music choice, I'm not a real fan of the music they play here. At least get something newer then 2019. read more

I go to this Starbucks all the time and I am usually very happy with the service depending on the representative. Most of the time my drinks are made well, but lately I feel like something is always missing. In addition, they have been out of caramel. read more

Someone new is making the caramels frapps today, try it before you drive off it might just be water and whip cream

Drive-thru coffee! How I love thee! This is local, open at the crack of dawn, and the drive-thru queue generally (emphasis on "generally", so one star off) moves quickly. The baristas here are super cheerful and friendly. An easier parking lot to deal with than their previous (now closed) location down the street. The inside is HUGE and great to hang out in for their free WI-FI. Restroom with punch code (ask a barista) to keep out any homeless (sorry, homeless)... They share mini-mall parking with Panda Express. There's nothing like the smell of coffee and orange chicken in the morning to wake up your senses! Plus their spinach feta wrap can be consumed while negotiating morning traffic and it's fairly healthy and low-cal. A good breakfast when you're on the go! A very welcome addition to the neighborhood! read more

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