The gentleman who helped me in the drive through today was so kind and helped me learn their products. I even got this kind "thank you" w/ a little heart. As if my morning wasn't already perfect w a great hike on the mountain beside the coffee shop but this Starbucks team made a good day even better! read more

Starbucks - Butterfly w coconut milk - Coffee & Tea Near Me - Phoenix, Arizona

This Starbucks is never good. I've given them several chances but won't be stopping at this one anymore even though it's on the way to a lot of places I go. The lines always super slow or the drinks are never made right. I went in last week for my mobile order and my shaken espresso barely had ice. This is an ice forward drink, but after ordering and picking up almost immediately there was little to no ice in my drink. This store needs some extra training on recipes. I go to 43rd, i17, and 35th where all my shaken espressos are made perfect almost every single time. read more

By far the worst Starbucks I have ever been to. I do my mobile order like I would any other visit pretty simple of an order and it tasted so bad this time around. Will not be coming back to this location ever again. read more

Unfortunately this is the closest Starbucks to my work and it's literally the slowest drive-thru I've ever been to. It's my third time here and with approximately 4-5 cars ahead of me it's taken 20 min or more every time. Lesson learned the hard way. read more

I love this location! I will go out of my way to visit this Starbucks. They are quick and always make my drink exactly the way I order it. They are nice and friendly at the drive thru window. I always leave with a positive experience! Thank you Camella for being so sweet! You're awesome! read more

Tried a few new items. Did not care for the new summer berry refresher though. It tasted like lightly Flavored water. The boba had no taste also. But really enjoyed the pineapple cloud cake. Soft, fresh and topped with pineapples and cream, this was a good pastry. read more

Starbucks - Pineapple - Coffee & Tea Near Me - Phoenix, Arizona

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If there was Zero stars, I would rate it zero stars! DO NOT VISIT! I was getting me and my family some drinks. I got a Mango dragon fruit refresher. And when I finish I eat the ice cubes. And then I see a weird looking ice. I look closely and see a WORM INSIDE THE ICE! This is just unbelievable. I am a very kind person, and don't complain over this stuff, but this is just unacceptable! I don't pay 7 dollars just to find worms in my drink! Starbucks just lost a loyal customer. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

RUDE I am finally leaving a review after multiple encounters with the most unfriendly barista (Alexa) I have ever come in contact with. (Made sure to look at her name tag this time) The first time I thought, oh maybe she's having a bad day.... But I see now that she is just not meant to be around humans. It must take a lot of energy to be so unfriendly. The second I pull up to the drive thru and hear the unenthusiastic voice... it's just... so negative. The best way to describe it is as if we are ANNOYING her and bothering her by being customers. Never out of all the Starbucks and how I often I go have I come across someone like this. read more

This review is for the Starbucks at 7th street and Thunderbird. This is the worst, most unfriendly Starbucks I've ever been to. I've been to Starbucks all over the country and used to manage a Starbucks. The people who work here are not only unfriendly and they are down right unpleasant! I go there in the mornings on my way to pick up my daughter and I ask for her drink at a certain temp because it's a bit away from where I'm going. They never get it right and argue with me about. It's so uncomfortable and even though it's the most convenient for me on my way I just finally couldn't stand it anymore. I don't know who the manager is, but they need to do so more training/ retraining. Hopefully some changes can be made. Most Starbucks are super friendly. read more

This is My Headquarters for all my meetings. I know all the Baristas by their first Names. Their NEW MANAGER, , Taylor Alviar , is a 10 in all Areas. Her team is well versed in providing Professionally Customer Service. Taylor listens to her Teammates as well as her Clientele! The outcome is consistent return visit by Customers just like me. I am a Loyal Starbucks Customer . The store is always A+ Clean and well stocked with Promotions and Cups For me , Th his is My FAVORITE STARBUCKS location In all of Phoenix and Scottsdale read more

This is a newer Starbucks well located at the corner of Thunderbird and 7th st. The staff is very courteous and professional. The drive thru is very busy. There's some nice outdoor seating and longer than average hours. I rank this an A Starbucks. read more

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Ok...Eli, thank you. Upon recommendation tried a warm jalepeno chicken pocket, conservative size and a guacamole dip...THE BEST sandwich espresso compliment honestly I've tasted super impressed and honestly satisfied. . Thanks again very cool spot to get your day started or afternoon kicked off. Be back soon. read more

I stopped here for the first time to get some coffee real quick. I got me a Ice Green Tea Sweetened since it was noon and 95 degrees 2 weeks ago. Nice staff and great neighborhood Starbucks to chill and have a drink. Nice atmosphere, Id visit again. read more

Starbucks - Beautiful outside view of this location. - Coffee & Tea Near Me - Phoenix, Arizona

A one star rating is "kind" considering how rude every encounter I had at this location. From the drive thru, interior to manager. Looked at the rest of the reviews and wasn't surprised at the rest of the rude comments. Do yourself a favor and go to another location. read more

Made my day extra special this morning! I have various locations I drive thru and this morning I found a happy fun inspiring little message on my delicious London Fog latte! read more

Starbucks - It's a great day for Starbucks! Thank You 7th & Thunderbird crew. You made my day extra special - Coffee & Tea Near Me - Phoenix, Arizona

As a 40 year Starbucks customer, originally from Seattle, and gold card holder for 10 years, the few times I've been to this location, the same (female) evening manager insists on ignoring customers (making them/me wait unnecessarily), being rude, including arguing with me about the gold card refill perk. Today was my last visit to this location, ever. read more

I guess friendly but I don't need a lecture with my coffee. I got a pup cup for my dog that had so much whip falling off the sides. When I asked for a little more cream that lectured me on they would need to charge me, for a splash. She said she would let it slide this time & handed me my coffee back filled to the top (way more than I asked for) so now my coffee is all cream. Who likes a splash of coffee in their cream? At least now I know why she charges extra, she dumps the creamer in. I never knew making a simple request could be so hard to comprehend. I look forward to my coffee drink & even more so my regular Starbucks crew on 16th st & Bethany home who always make my mornings. read more

This is the new location, behind the stripmall where the old, smaller Starbucks used to live. This new building has a drive-through window, lots of parking, soaring ceilings, floor to ceiling windows, concrete floors.... this is starting to sound like a real estate listing, but the atmosphere is surely worth mentioning because you'll feel like you're in Seattle or Brooklyn when you arrive. It's super trendy and upscale, almost elevating the neighborhood it currently sits in. Perhaps a harbinger of more renovations to come... There's a communal sized table, bar stools and ducts... plenty of duct work for those who like that loft look. Service is good. Drive through is crowded unfortuneately. This was a welcome upgrade to this old-school neighborhood. read more

I just went to this Starbucks knowing they were about to close and I believe the baristas name is alexTDs anyway I just wanted to ask if she knew where there was another location that was open and she just looked livid super rude and horrible customer service she might need a hobby or something because as much as Starbucks Pays she just looked pissed off that she had to close and she was giving BROKE vibes lol read more

We visited on Christmas morning. The store was beautifully decorated. There was holiday music playing at a nice level which added to the festive ambiance. The staff were all dressed in festive attire and were so friendly. Our drinks tasted great and were made quickly from scratch. This was a great way to spend Christmas morning!!! read more

Starbucks - Beautifully decorated for Christmas - Coffee & Tea Near Me - Phoenix, Arizona

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I'm not much of a review writer, but I just had to give a shout-out to this Starbucks, as I am very impressed with the quality of staff and the top-notch customer service. Oh, and the coffee is good too. read more

First time at this location. We're from Marana AZ visiting for the weekend. Very nice location to our resort. The Starbucks located there won't take our cards. Bret was very nice and personable. read more

the Starbucks is never open. Every time I come here I want to get myself a nice big caramel frappuccino because that's one of my favorite things to drink. Also my four year old son absolutely loves drinking this as well and it brings him so much joy. Only to drive 20 miles to this Starbucks to find it close. There's always a big sign in front of the store that says it's not open. I do not understand read more

Starbucks - Not open - Coffee & Tea Near Me - Phoenix, Arizona

I hesitate coming here in the mornings their is this one barista who says nothing other than the total , she seems rude and bad vibe. She literally hands you your drink and looks away into the window inside. I understand they are busy not everyone will receive a goodbye but tucking yourself inside to avoid eye contact is weird. (Their is actually a review below of a barista with light brown hair and glasses ) who fits the description. Girl needs a new job if this is her. read more

There is literally a Starbucks on every corner in N Phx. It's a blessing and a curse. Always good for a coffee on the go, all these drive throughs are game changers. I'd recommend going to C Phx or downtown to drink coffee, chill, and support local read more

The baristas and manager in the evening shift today 3/5/24 were very very rude. Upon ordering they were rushing me to take my order. When I pulled up the window to pay for my items. 2/4 items were incorrect. I had ordered 2 coffee frappes with whipped cream. I know the coffee frappes don't come with whipped cream so I ask upon ordering my drinks for it to be added. When I got my drinks they had caramel syrup on the whipped cream and the baristas and manager argued with me stating that the coffee frappe comes with whipped cream and caramel syrup and they do not on the Starbucks website. They took the drinks back and made new ones and once again they were wrong. They had no whipped cream even though I had asked for it a second time.They were so rude about the whole situation and I am very upset. The manager is supposed to be professional and she was the rudest of them all. She was shoving the frappes in my face with a disrespectful tone saying if there is anything else they could do for me. I felt discriminated and I visit this Starbucks frequently and I'm not planning to come back. read more

My drink was made with more of one ingredient. Looked nothing like what my order usually looks like. They were kind enough to remake. But when I tried to tell them how I liked it they didn't listen to what I was saying and added more of the ingredient that I asked less for and told me that's what they did. I will not be coming to this location again... read more

My friend and I came here after hiking on north mountain. Building was clean, staff friendly and efficient, several chairs and tables, and plenty of parking. Would come here again as they were great. read more

The SLOWEST Starbucks drive through I've ever been in, and there were not that many cars in line. Most of the staff inside were moving in slow motion and looked miserable (when I finally got up to the window, I noticed) read more

I come here everyday. I actually spend 100$s at this store believe it or not. Today I'm on an important call with my mother. I run to get my coffee should take all of two minutes but instead. I grab this cup of milk pictured here. I have to hang up go back in and ask what's up. Takes about five minutes of...the manager to yell at me that I'm wrong for asking why my coffee looks like this. The barista continues to tell me that they give an 2 shots in each coffee they serve you no matter the size they just add more milk.. and more ice... so it's just looks weird... so ripping people off?! Essentially?! You give people the same amount of coffee in every size and more milk and ice so what you're telling me is IM GETTING RIPPED OFF?! And I'm stupid for asking about 5$ coffee that has NOTHING BUT MILK... Yeah I will never be coming back. Thank you for the gentlemen who remade it and asked if it that was right. Yes, I finally got coffee. If I wanted a cup of milk I would have bought a jug of Milk! Which is five dollars! I paid for coffee... customer service tip the customer is always right... I literally can tell visibility here this isn't right! So you just lost on a thousand dollars a year customer. Cause I drink coffee from here everyday... light ice or not still three shots in a venti end of story. read more

Starbucks - How it should have looked - Coffee & Tea Near Me - Phoenix, Arizona

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This is for the 7th street and thunderbird location . They are so awesome ! They always know your name and greet everyone with a smile ! If things aren't right they fix it immediately ! They even know both of my dogs names and always offer pup cups when I do a walk in order ! Love these group of people ! read more

Newly opened Starbucks on the corner of 7th and Thunderbird. This spot offers a large parking lot and a drive-thru which their last location didn't have. Same hours and same menu from their last spot, but this place is open and have plenty of seating both indoors and out for those that want to just sit and relax while having their tea or coffee. On the occasion that I came, I think they had just been in their new location for about a week. They were still training the new staff, but they worked quickly and efficiently to take and fill my order. The guy at the register was very friendly and answered questions I had with knowledge about a new drink. He spoke clearly and actually looked me in the eyes while speaking with me. Drink came out quickly and tasted just how I like it. No complaints here. Store was clean and organized. Sugar and cream was filled. Tables wiped down and floors swept. Will come back to this location again. read more

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I rarely write bad reviews but I felt the need to do so this time . I usually go to another Starbucks but on Monday (6-24) my boyfriend and I came here . There was one car behind us and one car in front of us . When we were ordering we felt so rushed and we felt like the girl was kind of rude . We got our drinks and they were fine done e didn't think too much about it because everyone has some off days . The next day Tuesday (6-25) at around 6 am we came here again . Once again a different girl , named Lisa rushed us on the radio and when we got to the window she had our order wrong . We had asked for my drink in a reusable cup . The first thing she asked for my reusable cup . My boyfriend kindly told her " oh no she wanted hers in a reusable cup , we want to buy one " to where she said " Oh that's different you're gonna have to wait a minute then " .. looking very bothered . We kind of just looked at each other and shook our heads but we just sat there and waited. Then she opened the window and told us the price. As my boyfriend handed her his gold card he said " I have a free reward and can you reload it with $15." She said ok and closed the window. Next thing we know some guy named named Ross came to the window and said " For future references , if you have a free reward you need to tell us before we reload the card ." We just said ok then laughed because we did tell them at the same time and so we figured that Lisa probably did the transaction wrong . Finally we ask for a cup of ice water ( before they even handed us our last drink) and Lisa says " Next time you have all these requests can you just come inside." I couldn't believe it . I am an everyday Starbucks drinking and this is the first time this has every happened . I never have " sooo many request " and it's never a big deal for some water . I have never been treated so rudely. If it had been my fault I would not be writing this but not only were most of the issues their fault but then they tried to blame us like it was our fault . Even if it had been my fault ... CUSTOMER IS ALWAYS RIGHT . I've worked in customer service for a long time . I get we all have bad days but do not take it out on your customers . Safe to say I will NOT be back to this location again . read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

YALL I DONT WRITE REVIEWS OK!! but this Starbucks has just got it going on! The line may seem scary upon arrival but you're literally to the front of the line so fast and efficiently that it's literally never really a wait. The staff here are just so cool, friendly and FAST!! I just think they deserve recognition today! Thanks for making life a little easier! read more

I never leave reviews but the way the barista preparing our mobile order treated us I had to. The manager of this store needs to speak to the employees about how you treat a customer. We will never ever come back to this location after this experience!!! So rude you don't treat people like that ever. She made my drink wrong and when I asked to fix it she got mad and said she has other drinks to make. read more

I rarely write review but this girl was beyond rude to me for no reason to my shyness I rarely talk but she took it personal. Girlie pop with light brown with a ponytail and glasses. I don't understand why she was so rude. I said thank you for my drink & she say your not welcome because I'm shy. Girl bye. read more

Let me just say that I love Starbucks. But this location is horrible. My husband and I get Starbucks from this location a few times a week for atleast the past year. I have turned a blind eye to drinks being made incorrectly (ordered a frappuccino but got the hot version) and lack of food items but will no longer continue to go to this location after my last experience. My drink was so hot that it actually scalded my mouth badly. I've been drinking coffee for many years...I've was even a barista for 3 years and this drink was too hot to safely serve. Won't be back. read more

Starbucks - Green Tea Latte & Regular Latte - Coffee & Tea Near Me - Phoenix, Arizona

Just came to order Starbucks, barista was very rude, had an attitude and must have been in a bad mood. We ended up cancelling our order and leaving due to her demeanor. read more

Leaving the store just now. Frustrated and very disappointed. The mobile order that I placed was not ready when I came. Barista tells me that the sticker was not issued. I could not refresh my feed in the store in the app, so I couldn't prove that I actually ordered it. She offered it to make one but then got pissy with me about doing me a favor. I'm driving away to the next store on the third third Street and Bell Road where they have way better service. And sure enough the order just showed up in the app. Barista on 3st/bell made it. Every time I come to 7/TBitd there is an issue of some sort - unpleasant if not rude employees etc. if you can drive to 3/Bell- please do, way better experience! Will be calling Starbucks. Unbelievable read more

This is a cute Starbucks, nice staff, pretty speedy service. They have a tiny patio area and it's basically just the sidewalk in front of the store. It was very busy when I went but it was raining for once in phoenix. The service was speedy and though it was packed, still friendly. I know I'm repeating myself but I have no patience when it comes to slow baristas. There was a lot of space in the shared lot to park and lots of seating available inside even considering the large crowd hiding from the rain. read more