I originally spoke with Joe who seemed very helpful, I asked for a price on a car, gave the stock number and confirmed exactly what I needed and that I will be purchasing for my mom, he said he could get it and would get back to me. Then I started getting the run around, he wouldn't give me the price until I told him what the other dealership was getting me. I let him know whatever the lowest they could do is all I wanted I didn't want a back and forth battle and just needed honestly with the price and whatever the best they could do would be. He called, was very unprofessional so I told him just forget it. Of course he follows up with a text "why you hang up?" I explained I was looking for their bottom price and I was extremely busy and did not have time for these salesman games (it should not be hard , if you're an honest company, to just say what the best price you can do is) he said I can do under 17k , which was about 3k less than the other dealership so I got excited. I let him know to send the numbers over so I could confirm and I would send a deposit. He then said his manager would call to finalize numbers. Chuck called, he said he heard I was getting frustrated and wanted to fix the issue , I explained I needed the price he quoted me even less than Joe did so I was shocked. I asked if it was indeed the car I gave joe and he confirmed it was, it still sounded off so I verified, and of course it was not the same car, same model, but different color and manual not automatic which I was very adamant about. Then chucks story switched he even chuckled , no pun intended , he said joe had nothing to do with it and he didn't know what car I wanted. I've done sales, my boyfriend is a top salesman in his entire industry , I know that was a tactic To get me in the door which is just appalling. Beyond frustrated and disappointed in the experience I had I literally handed them the sale on a silver platter I just needed honesty and got such the opposite! Worst experience ever! read more

Nicole Thomas in sales was an absolute pleasure to work with. She ensured I had a person to assist when I got to the dealership. Rolando was an absolute help with the test drive and very knowledgeable about all the features it has. The finance team was amazing to work with. They were able to beat my pre qual offer and get my payments lowered. All in all, I was at the dealership for about 3 hours and it was a pleasure to do business with Tempe Kia. I will definitely recommend. read more

Some of the rudest people I've dealt with in my life. Go to any other Kia in the Valley. This place honestly made me feel ashamed just to be driving a Kia read more

Two years ago I went to Honda Superstition Springs and bought a car I liked. I told them what I could afford to pay each month, and for a car that cost over $18,000, I got the deal I wanted with no hassle, no dealer haggling, no making me feel guilty for not affording a big balloon car payment every month. No, Honda SS just did everything I asked for and gave me the deal I wanted. In fact, it was quite literally the best car buying experience I ever had. Tempe KIA, though, it's old-school dealership tactics. I look at an Optima SX because, well, that was the car I wanted. The deal would have been right around the same price I paid the Honda dealer two-years ago, but can Tempe KIA give me the deal I want? Nope! Even if I put a couple grand down, they still wouldn't drop the payments where I wanted. Funny how one dealership can do it, but these guys it's like pulling teeth. Then came the "buy a new Optima" tactic, which we all know is a big scam as any car depreciates so quickly once it's off the lot. Never mind as consumers we're all aware cars on the lot are already overpriced by $5000 to $6000. Also, the new Optima they would put me in was an LX, NOT the model I wanted. Seriously, if I ask for a specific model, THAT'S THE ONE I WANT! Best thing you can do with these guys is just simply get up and walk out, as I did. Just your regular, shady car dealership. Isn't like there's a shortage of Optima SX models out there to find, the internet is full of them. Apparently, they work with a bank that isn't very flexible, and that's fine, as there are other dealerships that do have far more flexible options for buyers and at better interest rates regardless of fair credit. I got the exact deal I wanted as Honda Superstition Springs two years ago with a car practically the same price, so don't let any dealer tell you that you can't find a better deal, as Tempe KIA did to me. Yes you can. read more

Went in today to look at a vehicle lease option, walked around on my own for a bit before a salesperson caught up to me. During this time I found the car I was looking for in a color I liked. I walked away to see if I could find any others, which is where the salesman found me. When I told him what I was looking for, he told me they only had one left and someone had an appointment to see it, but if I acted quickly, I could buy it first. He then took me to another vehicle that wasn't the one I had already seen on the lot. Lie #1 - they had more than one because I had now seen two. I asked what the all electric range was and he told me the electric and gas combined distance (Lie #2). Then he told me it qualified for an annual Federal rebate of $7000, which he restated later as " The government will pay you $7000 a year every year that you owned the vehicle." Which was Lie #3. They have the vehicle I want in a color I like and the price didn't seem that bad, but he lied so much in the first few minutes of talking to me that I would never trust him or Tempe Kis with my business. read more

Don't waste your time. I responded to an online ad for a Kia Rio 5 door at 11,998. My online quote came back at 16,631+ taxes & fees. The only good thing is I didn't waste my time driving to Tempe. Kia has horrible dealerships in the Valley. Mark & Horne are just as bad. They do business like it's the 1980's! read more

Bought my first car here and it was a fast and easy experience! Getting it serviced here, has been another experience. After scheduling and bringing my car in for an oil change, I was very unhappy with this experience. Not only did I wait 3 1/2 hours for an oil change, they were taking walk ins and servicing their cars before anyone was even coming out to give me and update about my service process. When finally asking about the status of my car, the red headed girl "couldn't find my paperwork" and "wasn't sure where my car was" seriously? I sat down and waited another 45 minutes before I finally found the mechanic, Jairo to ask about my car. His answer was "oh, we thought you left. Let me see if it's done" So just because you thought I left my car to be serviced, they pushed back my 10 o'clock appointment. The professionalism was shocking. On top of that, while waiting in the lobby for 3 1/2 hours in the middle of the pandemic, I couldn't help but notice the lack of safety measures. Other guest in the lobby did NOT have their masks on and and mechanics were actually coming in to talk to customers and removing their masks. THERE IS A PANDEMIC SAFERY OF EVERY CUSTOMER SHOULD COME FIRST. read more

Wish I could give this place a 1 star. Tried to do everything online before I got here a wasted 5 hours trying to get stuff done. Save yourself the hassle and find a decent dealership to deal with not these crooks. read more

If you want to buy a car, please go see Will Parker! He was great! I went in a couple times and I told him what I wanted and my price range! He made it happen! Thank you Will for everything! read more

Based on Tempe Kia's amazing reviews on Google, I selected this dealership over another Kia dealer that was much closer. Very glad that I made that choice to service our Kia Sportage. From the moment I pulled into their service lane, it was SUPER OBVIOUS why they had earned these great reviews. Everyone was very friendly, accommodating and helpful from the Service Writers to the Receptionist. The facility was extremely clean with lots of areas for customers to relax and/or work while they were waiting. Loved the Keurig machine and the Internet was also super quick and easy to connect to. Thanks for a terrific experience, Tempe Kia. I will be back!!! read more

If your vehicle needs service talk to Jairo!! He is the nicest man. My service was fast and he made it painless. Another place messed up and he fixed the problem. Thank you so much! Merry Christmas read more

Mikaela made the car buying process so enjoyable! Not only is she knowledgeable about their inventory and cars in general, she's also such a sweetheart which is so refreshing during the car buying process. I never once felt pressured or hassled to get into a vehicle. From the moment I walked on the lot to when I drove off, it was the best car buying experience! read more

Great prices, fast service and the best employees! Thank you to Susie for taking her time with us to get us into a new amazing SUV. We highly recommend Tempe Kia. And Susie! read more

I thought since they emailed me sincerely I would give them another review. I was promised a no hassle experience without a load of stupid add-ons tacked onto the car. I got hassle and I got add-ons. I ended up walking out after bickering with two different dealers with in the lot for over two hours. They also tried the financing voodoo that car dealers like to do to add extra costs to the overall price of the vehicle. Their dealership looks like it's from the 70s, and they act like Car Dealer from the 70s. Not trustworthy. Pro tip: if you're going to offer savings to people online, it's best to honor those savings. This dealership does not. read more

Tempe Kia - Tire spikes. It's like the hotel California: you can check out any time you like, but you can never leave. - Auto Repair Near Me - Tempe, Arizona

I will forever remember that during difficult times for the consumer, Kia decided to charge $7000 over asking price. Please beware they are doing this. I will never buy a Kia, even when things get tough I will remember the fact they are trying to take advantage of the consumer during difficult times read more

Just want to say this. I sat in my car while getting the courage to go in and have some numbers ran to see if I qualified for a new car. Once ready, I exited my car and went towards the many sales associates. A young 21 year old named Bill approached me and I became at ease. I explained why I was there and the special I had seen on Instagram and Facebook. I was informed that there was only a small selection and they didn't have that car to offer for the $15,827 price but that I would get one close to that amount. Bill handled himself very well and got me close to what I was looking for and in the end it didn't matter I needed a car. So cudos on your sale Bill and final paperwork with I believe William whom has a new grandson. Thanks for the new car and assisting me through the painless process. Wish I had gotten the cheaper deal but I will live. read more

Tempe Kia - Auto Repair Near Me - Tempe, Arizona

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We went down there to buy a newer car. We found this Soul that we liked and told them we would like to buy it. They said this one hasn't been through the shop yet, but we will let you put a deposit down and we will push it through inspection for you. Cool. Put our deposit down, we were getting text updates on our car up until yesterday. Today, 5 days after our deposit was put down, they called us to tell us to say they double sold the car and it was going to the other people (who had went the day after us). They said because it wasn't in the system when we put a deposit down, everything was word of mouth. It's unacceptable that they were able to take my money but sell my car to someone else. Don't recommend, especially their manager John who was unable to provide anything for the inconvenience. Just interested in selling us another car. Sad- I was prepared to pay cash read more

Very rude receptionist. And they fake understanding english. Horrible to do business with. STAY AWAY!!!

Stopped by today with the Father in Law to try and look at a Telluride. Went to their website and it said they had 10 in stock so we decided to stop by. We went right when they opened and we're greeted by probably the most unprofessional sales folks possible. They said they had just sold all their tellurides "yesterday" and I mentioned that their site said they had 10 in stock so I was like did you sell them all yesterday!? He proceeded to tell me that the site shows also those that haven't reached their dealership. That was it and they just had us leave. They mentioned that the only way we could see one was if we ordered one from them...ummm I'm not going to order one before seeing it. Lastly, as we were pulling out of the dealership a Telluride drove in and went to the sales side of the dealership...I don't like being lied to and if they knew or had one to show us they should have told us if we could wait a bit to see one. I would not recommend buying a car from this dealership, and to purchase a Kia elsewhere. Dealerships should be customer oriented and this place was not. read more

Horrible customer service and extremely deceptive sales techniques. Filled out a credit app online. My sales rep said I qualify for 84 month financing which would put my payment where I wanted it to be. After making the trip to the dealership they inform me that they can't do 84 months and also that my interest rate would be significantly higher. The whole experience was awful! I will NEVER shop at this dealership. Avoid at all cost. read more

Horrible experience. I got a 60k maintenance for $850 and they stated i should get my brakes replaced for $500 and did an alignment. Some how it came out to $2000 dollars.. My car now drives totally different and i dont enjoy driving it anymore. The alignment is still messed up and now there's a rattling noise on my front dashboard. They refuse to acknowledge it was caused by them or any sound at all. Huge mistake shady people i dont know how people that work in dealerships live with themselves and their shady jobs. read more

This review is for the manager {Brandon Bender} not sure if that is his last name or not since he was extremely rude and unprofessional he has the customer service skills of a 5 year old chimp. I've been getting the run around every time I call about my refund for a car that I was going to buy there and didn't. Every call is long holds and no answers or voice mails. So after a month or so I decided to speak to manager thinking that would be a good idea. Little did I know that he was worse than just getting ignored like all the other times that I called. He hung up the phone on me and when I tried calling back 3 times I kept getting hanged up on. Must be caller ID because I called back with number blocked and got an answer. They are quite the gang. My Response to your response is, that the issue is not the refund which should have been processed by now since in 3 days on 2-4-18 it will have been 30 days. The issue is that I was treated extremely rude by a manager at Kia of Tempe not to mention I've gotten the run around every singe time I have called. Everything from 30 minute wait times and no answer or transferred to voice mails. We have a lease with Kia of Scottsdale and our experience there has been awesome. read more

I have been living in Arizona for seven years going on 8. Since I've lived here, I have been hit in my car four times in 5 years. The driving here in AZ is horrible, yet I have always returned to Tempe Kia to buy my cars. About three weeks ago, someone hit me in my 2014 Kia Sorento SX that I just bought. The car was totaled by my insurance company (StateFarm). I had to return to Tempe Kia to buy my 4th car. Because of budget and what was available, I was only able to get a base model 2018 Kia Sorento (V4) engine. I drove it for three weeks and ended up hating it. Two days ago, I was looking on the website and found that they had gotten in a few Kia Sorento's in they were all SX version (which I had). I contacted them and settled on the deep cherry red one. I'm in love with my car again. I have to say, the guys in this dealership are excellent. I have never been disappointed or walked away unsatisfied. Branden Bender (Manager) excellent man to work with. He has always been accommodating and willing to please and very honest. He wants to help! My salesperson Sal Anglada was excellent as well, this is our second transaction together. My financial person "William Collins" was amazing and willing to help. He did so much for me. I cannot say anything negative about this location or the people in it. It's the first time in my 35 years of driving I have been to a dealership where I don't feel like I'm being tricked into doing something. I cannot say enough positive about these people. Thank you!!! read more

Car sales man was "andie" completely pushy and rude. Andie wanted to sell a v6 when I stated I wanted a v8. Having someone judge you and tell you the car is to expensive before they find out what you can afford.Having someone not understanding your time is valuable. read more

UPDATE: Got rid of the vehicle! Fortunately for me, I will not be a repeat customer. Don't be fooled by the fake reviews-- they pressure you to review at the dealer and most people aren't bothered by updating it. It's really too bad-- the vehicle, other than being lied to about wasn't bad-- the management and aftercare team is abhorrent. Lied to throughout process. Asked to come in for follow up meeting with Chuck Flair and Frankie. Chuck was unprepared and could not have cared less-- he was more concerned with his outlook and sipping his latte while not even turning music down. Katelyn (GM) has assured me that low oil from the factory is normal and they are not responsible for topping that off. Most unprofessional car buying experience I've ever had followed up by complete disrespect and lack of care. read more

Oliver messier helped me with the Nero and Jeep Cherokee, very good info I received. Thankyou Oliver read more

Let me start off by saying that Paula in the service department is amazing and has great customer service. But, the management and the technicians are the complete opposite. I have a 2021 Kia K5, I love my car but it's has some issues with the front passenger seat not locking into place when they went to fix it, they didn't reconnect the airbag. They told me 5 mins from picking the car up from them that they had to keep it overnight. Then my sunroof seals started turning in on themselves and I had to get that fixed. The "manager" Scott looked at my car and ordered the part for it. When the part came in Paula advised me that the wrong part was ordered. So, I had to wait another 3 weeks for the part to come in. Finally! The part was here for them to fix it. I drop it off and get a call on 04/29/2022 saying that the pressure from them fixing the sunroof cracked my windshield. They ended up fixing the windshield so no issue. When I go to pick up my car, there are two dents in the car. I ask to speak to the manager and he tells Paula the service advisor to handle it and won't speak to me. The general manager left at 5 on a Friday at the end of the month. Now I have to take my car back to the dealership for the 3rd time in a month and a half for them to look at the dents and have a body shop come look at it. They obviously do not care about your vehicle or correcting their issues. Management is a joke.... read more

Tempe Kia - Side interior panel that is currently broken and you can see the metal of the frame. Broken by Tempe Kia. - Auto Repair Near Me - Tempe, Arizona

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DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! Avoid them at all costs. They told me one price then tried to switch it up when I got to finance. The used car manager was literally screaming at me telling me that I was calling him a liar. It was the most unprofessional experience I've ever had. There are a lot of dealerships out there I would literally go to any other one but this one if I were you read more

Edited 3 mos after purchase. The sales lady Staci was awesome, and I originally gave a 5 star review. I am editing to one star, because I am not happy with an add on KARR BT security System. Its useless. I did agree to pay 1,000 for it. But now have remorse. So I asked if I could have it removed, and not get a refund, but maybe purchase something else useful. They declined. The contract does not state that I paid for this, only says "add ons" =1,000. So I have nothing. Yes my fault, but the reason for one star, they offered to help by remotely disarming the system, and no exchange or refund, the dealer keeps the money. Wow. read more

Thanks to David Bright, I left with much more than I expected, and it was so quick and easy! I definitely recommend David at Tempe Kia. One of the best car buying experiences I've had. My credit isn't great. I got a great price and a great monthly payment for under 4 years! The car is pretty awesome too. Thank you! read more

Tempe Kia - Auto Repair Near Me - Tempe, Arizona

i cant state enough how awesome they are here i have been coming to kia for 4 years ... yes i get a new car each year i bring my kids here as soon as they want a new car or trade up joe singleton in sales is the best will continue to do business here and only here read more

Tempe Kia is god fkn awful! It would be easier to shoot yourself in the face then to deal with their service department! Zero percent solution orientated. Terrible communication. Everyone behind their counter sucks and takes zero responsibility for the lack of everything!!! 0 stars you Kia from the bottom of my heart! read more

If I could give my experience with Tempe Kia zero stars I would. Back in June I purchased a 2024 Kia Seltos through Rodney. When I took my car home on the first day I noticed there was a scuff on the dashboard. I brought it to Rodney's attention and he said his team would fix it but to make sure I gave him a perfect rating on his survey. I felt like him and his team harassed me to give them a perfect survey score before they fixed my car and I should have known better. To fix the scuff, they had some guy buff out the entire thing and now it looks dull and weird. They completely took the shine off the entire part and the part has been peeling. Scott the service director told me that they would order me a new part and that was 4 months ago... fast forward to now, after trying to get a hold of them for months, I found out they did not order the part. They have been lying to me and probably hoping after some time goes by I will forget about it and leave them alone. Please do yourself a favor and go elsewhere to buy a car. Rodney and Scott are nothing but a bunch of liars and I will never do business here with them again. And I hope you don't either. read more

I bought a Kia Rio last weekend & had the pleasure of working with Susie who was amazing! She was kind, knowledgeable, honest & genuinely cared about making sure I had the best experience. All the employees seemed to be in good spirits which is also a good sign. I'd definitely recommend this dealership & especially Susie. read more

Note: this review is subject to change. Brought my Kia in for A/C service. Car is at 50k - under warranty. I was quoted 900.00 to fix the A/C and replace the battery. The second option was a 600.00 fix if they ordered a part. They said the A/C was not under warranty because a rock hit it. Urmn. Ok. Sure. And of course, the A/C breaks now. The day before a 120 degree day in the Valley. Beautiful timing. I just got this vehicle a year or two ago. I almost feel like I bought a lemon at this point. I am off to get second opinions. If I am quoted similar prices for parts and labor, I will edit this. But, my mother had a bunch of issues with her Kia about four years ago. A bunch of issues with the dealership and repairs and expenses. She was so frustrated, she swore Kia off. Said she would never buy another. Was disappointed that I would even consider getting a Kia after what she had been through. And now. Well. Here I am. Experiencing first hand - the delights of being a Kia owner. read more

HORRIBLE experience! My dad and I went car shopping at many of the dealers in this autoplex, this one by far the WORST! We walked off the lot almost immediately! The native american sales guy(didn't even catch his name) was very rude as we came to look at the kia sorento. My dad was trying to get a ball park number on what they cost and guy refused to tell us a price. Said we HAD to come inside to run credit yada yada. My dad told him, " I am just asking for a price. The price of the car has nothing to do with my credit etc." The rude sales guy said "well I can't help you if you don't give me your information" SO my dad replied with "Well I guess we should leave then" When we originally walked up, I was asking questions about the sorento as I was trying to narrow my options down and looking at multiple small SUV's. The guy was not very helpful and did not go get the keys to unlock the cars so I could look inside. They were all locked! He was rude and lazy!!! How do you do business like this?!? I mentioned this to my boss and he said he had the same experience with this dealership years ago. I guess things do not change here! read more

We are not Kia clients, but just bought a preowned VW from them. Nick helped us all the way through and was patient enough to let us test drive not once, but twice. Kept us informed via texts about our options while we shop around the valley trying to decide for the best option for a car. The car was detailed and filled with gas before we drove it off from the lot. I'd definitely go back next time we need another pre-owned car for our kids. Thanks Nick! Was a pleasure working with you. read more

Will in sales was a solid guy; and, under most circumstances I would have done business with this dealership. Will's sales manager was a bit of an egotistical douche. He seemed like a gross MeTooManager. read more

We had the best experience with Tempe Kia and Joe our salesman was absolutely amazing. We had a horrible experience at a different dealership the day before and Joe made day 2 of car shopping fun and hassle free. If you are I. The market for a new vehicle I would definitely make the drive down to see them. We live in Surprise but took a chance and we are so grateful that we did!! We will be back for our future car buying read more

Paid almost $3,000 to have my car fixed from top to bottom to take care of all the issues after having a issue with it starting reliably and dying occasionally at idle. Less than a month later, the exact same thing happened and it threw a check engine error code that is linked to a problem with the starter. Just remember, every car dealership is full of lying con artists looking to take you for a ride, despite what anyone tells you. read more