Where do I begin with my laundry list of complaints for the service at this Tesla dealership. Upon picking up our car, we immediately spotted a scratch on the A pillar which is not the greatest impression for a $60000 car but alas we submitted a service request and they assured us it would be fixed without payment. Later on I noticed that the trunk wasn't flush on one side and was slightly more recessed than the other side as well as the glove box and decided to issue a service request for those two things as well. Fast forward to the date of the servicing a month later, I found myself parked behind a line of seemingly "new" Tesla's back to the service center with some defect or another. Once I get in line a service advisor rushes to check me in and writes on the car itself marking where fixes needed to be applied. After I returned, I noticed that the original issue with the scratch hasn't even been fixed. Apparently they would've never been able to fix the issue as it was a scratch under the clear coat and must've occurred during manufacturing. In fact none of the issues were fixed at all with the trunk now not being able to close fully because of the idiocy of the service people they managed to make the trunk more uneven. Using their brains the size of a pea, they decided to disassemble the glove box before referencing another Tesla car and ultimately concluding the glove box is fine. I even found a chip of paint from my own car in the back seat. They didn't even have the common decency to clean the markings they made to the rear of the car. You know your service people are complete buffoons and employees udder trash when your dealership can't even get more stars than a McDonald's. If I could give them negative stars I would. After this experience, I would highly tell anyone to reconsider buying a Tesla because of their service. read more

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From check-in to check-out, I had a horrible experience at Tesla in Sacramento. The rudeness, unprofessionalism and the quality of work to say the least was messy. This was the original place where I purchased my first Tesla, and also referred a family member. It's sad to see that they can treat you that way after being a loyal customer. From the moment I checked -in the advisor had an attitude and seemed very overwhelmed. A worker came up to him and he stated " I've been slammed since I came in and I don't know if that car has been pulled". You are never greeted, or even acknowledged when you walk in that lobby. Secondly, the advisor tried blaming me about one of the many issues I've been having with my vehicle I just purchased. I was blown away by that and truly did not appreciate it. I also kindly asked about a loaner vehicle. I mentioned that I lived far and his response was " everyone else also lives far, and our cars are limited and I don't think I have one". I was also advised that he was going on vacation so he would not be available, but someone would be reaching out to me. No one ever did after multiple attempts made by me. When I picked up my vehicle, I was shocked to see the inside full of dirt and some sticky stuff with dirt on my steering wheel. I also had a scratch on my door. It takes more energy to be negative than to be kind. You all have to remember that we don't wan to be there no more than you do. If you don't like your job, find a new one. I really hope Tesla starts treating their customers better. read more

So this has little to do with this dealership in particular, but wanted to let others know there are other choices if you are having wheel/tires problems. So one of our tires kept decreasing in pressure quicker than the other tires. We made an appt with tesla to see if they could take a look. Just to bring it in with no treatment at all was going to be $250!! I ended up calling America's Tire (which is across the street btw) and they said they could look at it for free. Soo obviously, I took the car to America's Tire. Within an hour they found a nail, patched it up, and sent us away -- for FREE : ) Tesla should be ashamed charging so much for things other companies are doing for free. Shop around if you can! read more

I only gave them one star because zero stars is not an option. This dealership/service center couldn't be more poorly managed. There's no way to get a live person on the phone. Good luck getting through the labyrinth of the automated phone system. On my third try I got an actual person, who seemed distracted and bothered that someone called their place of work. I asked to be transferred to service and he said, "Yeah, no problem." He started punching numbers on the keypad and seemed unfamiliar with how to transfer a call. Then he gave up trying and hung up on me. I called back and have been holding for 30 minutes, trying to reach someone. Why am I still holding? Sunk cost fallacy I suppose. read more

Thank you Kristyn for helping me with my daughter getting her 1st car. I know it wasn't easy, but you made it happen. I will definitely be coming back to you when it's time for my youngest daughter to get her vehicle. 10/10 recommend Kristyn too anyone that need to buy a car Tesla at Arden. You're the best!!! - Vee read more

Had a minor service done with our Tesla. Was super easy and seamless, all from the app. Staff was friendly and waiting room was cool and they even offered a test drive. Repair completed same day. Pickup was all easy with the app. read more

Truly great experience... to the point that I've had to wonder at the caliber of people who've bothered to leave poor reviews. Greg, Marvin, and Z (and literally everyone else) were happy to be there, kind and informative. An employee invited us to sit in his personal Cybertruck. We had a great experience and wouldn't hesitate to work with these folks again! read more

Have been kind of disenfranchised with Tesla as a whole based on this Service Center. Literally every trip has been negative in regards to this place constantly telling you no about everything, constantly making everything super difficult and overall making people just hate Tesla as a whole. My world was changed once I had a semi emergency on a short vacation out of town. I went to another Service Center out of town and they were amazing. Gave me some faith back in Tesla as this garbage facility is not how all of them operate. read more

Worst car purchase experience ever. In the past, even car sales reps were annoying, but once you decided on a purchase they'll take care everything for you. Because Tesla doesn't have one particular sales rep to follow up, I was so lost with the app. The app looks cool at the first place, but it's not user friendly. Every time it will grey out on certain items and cannot proceed if there's information not filled elsewhere without any highlights or notification on how to resolve the grey out. When you text their customer service, it'll take a day to reply. The worse thing is, they decided to have $7500 discount on my Model Y on 12/21 and pushed me to pick up my car on 12/20 without telling me there's a better discount if I pick up a day later. I feel like they purposely do that so customers can't get their discount. Last was their pick up experience. Besides they're 1 hour late to deliver the car on our scheduled appointment, the representative that they assigned for showing how to use the car couldn't answer any functional questions we asked. He had to go back and ask his supervisor every time. Although he was new, they should have an experienced staff with him to assist the customer. It might be easier to watch YouTube video on how to use the car than rely on their sales rep. read more

Absolutely WONDERFUL staff; all of you!!!!!! It was so easy to pick up and learn about my new Tesla!! Really recommend this dealership and the people are so caring! read more

Brought the car in because of continuing connectivity issues..like car not recognizing phone key. Also wanted to get a tire rotation. Parked the car and noted that that I hadn't parked perfectly within the lines, and that the left front tire/wheel had an ugly scrape. Left the car there all day, until I got a message saying service was completed. When I picked it up, I noticed the car was in exactly the same spot as I had left it, parked in exactly the same way. Furthermore, the tire/wheel on the left front still had the same scrape. And there was no change in the connectivity problems. Obviously, not only was nothing done to the car, but no one had even bothered to move it for the entire day!!!! ---a complete waste of my time. Why??? read more

They have a great showroom, people are super nice. Got to test drive a brand new Model 3. Eventually bought one.

I've never had an experience like this before, and never expected to at a Tesla service appointment of all places. Anthony went above and beyond. His compassion, integrity, and genuine kindness throughout the entire process was honestly inspiring. If every Tesla employee was as dedicated and honest to his customers as he is, that alone would bring customers to Tesla. Anthony just ensured at least one person will be a lifetime customer of this service center. I'll be asking for him every time I have to come in. He made me feel so welcomed and comfortable. When things were getting way out of my budget he helped come up with a plan and ensured we'd be able to get it taken care of, even if it took a few visits. After that a mistake happened on my part first, and then on their part, and regardless he took the hit for me and it literally saved me. I don't know if he could lose his job or not but if he did, that would definitely kill my good feelings for this Tesla shop. He made absolutely sure to help his client to the best of his abilities and I can't even begin to know how to thank him. I'm shocked at this experience and it reminds me of the movie pay it forward 100%. I hope someone pays it forward for him soon! I know it will happen. He, of all humans deserves it! I honestly could say more and more about him and how happy I was with the service but I'm sure my review is getting to be a bit long. All in all the service was fast, easy to follow and understand, including the breakdowns of the estimates, and high quality, one of the main reasons I love Tesla. The service was the best I've ever had at a dealership service center and completely unexpected. Thank you again Anthony! You're a rockstar!!! -Anika (that rainbow hair lady with hella kids! lol) read more

I took my car for service after hearing noises in the suspension system and having 12v battery errors. The whole thing was the worst Tesla service I've ever had. 1) I came by on the pickup date that's stated on the app, only for them to tell me that it's not ready and that they forgot to update me. Terrible communication. 2) I got the car back and on that same night that I got it back, the suspension noises are still there. I'm not sure if all they did was tighten a few bolts but that repair cost me over $2000. It felt like they did no work on it at all. 3) The 12v battery issues are there a month later. I'm also seeing electrical errors I've never seen before. There was a day when my car was a complete brick and I had to get towed. This 12v battery replacement cost $700. Also to add, I had the eMMC replaced due to the recall, but now my touchscreen is leaking glue from the bottom, it's much less responsive than ever on the 1% of the times that it turns on, and 99% of the time, it doesn't even turn on anymore. I can't control AC, music, seats, GPS, nothing. I took my car here for 3 things, paid money, and each time I get it back, it's in a worse condition than before. How's that possible? If you're a lawyer reading this, what's the process to file class action lawsuits? I can't be the only one with this problem. read more

Very bad customer service bad management, there need to fix if customer wants to to talk to person not machine or email there are able to do so read more

After a couple of visits to Rocklin Tesla, I dropped by Arden Tesla to test drive the Y one last time as I was torn between 3 & Y. Made an appt for demo test drive about 30 minutes before and checked in with Mohammad who was very knowledgeable and friendly. Learned he worked at a Tesla factory, owned a Tesla, and also worked at some of the other Teslas in the area. No pressure to purchase and he went out of his way to make sure I was happy with what I wanted even when I needed to make a change a few days later. Very hardworking, trusting, and friendly. Would recommend working with him! read more

We setup an appointment to test drive the model y and the fact that we were given a quick step by step of how the car operates then had 30 - 40 minutes to cruise around by ourselves was a major plus! We enjoyed our test drive and will more than likely be coming back to purchase a model y. I also want to mention that Pedro did an incredible job of making us feel welcomed and did not pressure us into anything. He listened to our futurr plan of purchasing a car and molded his pitch around that. Great job! read more

Bam and Jeremy are amazing. I had my car brought to Tesla for service. They fixed it faster than promise, on budget and provided outstanding service. I would definitely come back here if my car needed service again. Thanks guys for your hard work! read more

Clearly, the car knows more than the human. I wish I was communicating with the car on its whereabouts for pick up. Arden thought car was in Stockton I called Stockton Stockton can't find it says it's at arden arden says it will be at least five days to get a car from Stockton to Sacramento which we all know is 45 minutes away Three appointments later they figure out that the car is actually at arden and has been there waiting for pick up while I sit here with my check in hand I asked for a manager there's no manager on Sunday and I have received no call back to discuss this for five days since the car is awesome totally recommend the car but.... where is management? Weekend plans ruined. read more

Worse service ever get. They have tons of employees, but nobody willing to give you service. I don't get their behavior. I get it that everything works by application. But still they have to give you service. read more

Staffs are extremely helpful esp Dmitri , and nick he explained well the specs adv which made us purchased our tesla. However service is kinda slow and one staff not helpful at all when we came which I think they need to do something to improve. If it was not for Dmitri and sell team I would have given the service 1. But to sum it up, it was Dmitri and the team who helped ur from day 1 up to the time we have inquiries with our new tesla. Service team i think needs to have some training in customer service on how to be polite and to accomodate clients and more compassionate. read more

You know I would have given them 5 stars but I'm glad I waited. Took my car in to get headlight adjusted, after pickup it honestly looks the exact same. Not sure what was changed but that was a pointless appointment. When the mobile tech guy has come to inspect it prior to me taking it, I was told this would be an easy fix. Yeah easy fix if it doesn't get fixed. Also had another appointment for a paint scratch fix. They setup the date and I provided pictures. Heck they even told me who would come by to do the paint fix. Then suddenly the next day they cancel my appointment and message me that it's a body damage and they don't work on it. I'm supposed to take it to a body shop.... For a cosmetic paint scratch fix. I even called Tesla certified shops and sent them pics, they said they don't do paint scratches as it's not major, to take it to a service center.. Now this Arden center won't text or anything. Shady customer service practice. I'd rather go to Rocklin and drive that extra 10 miles to get better service. I wish Tesla would read reviews and change this team up with people that actually care to help their customers. Update: I called Tesla and told them the situation, they recommended that I don't take it to this center, they setup an appointment to the another location. Even Tesla is saying that I don't go here but go to the other two locations. That's just sad. read more

If I could give 0 stars, I would. I wanted to buy a Tesla vehicle and the entire experience from test drive to pick up was the worst experience ever. First of all, the guy who was supposed to be selling me the car ghosted me while I was waiting to hear back for the purchase agreement. He kept telling me "it'll be on your account" or "I'll email you," or "it'll be available on your estimated pick up day." Excuses and lies. I might as well have met this guy on a dating app because like my frat boy ex, he was all excuses that had no follow through. Basically, he just ensured that he got credit for the sale and didn't follow through on any of the documents I requested. I mean don't get me wrong: the product itself is mostly unmatched in the EV world and I loveee my car. Plus the tax credits are great! But the service is giving me sketch and basic. Anyways if you do purchase a Tesla vehicle, my advice to you is to expect be ghosted by some frat boys and to do your own research and repairs. See a pick up checklist. Don't accept the vehicle before you see it and make sure everything works the way it's supposed to. Don't let some basic ass dude who doesn't drive a Tesla talk you out of a thorough inspection because he's just there for a sale and it's not under his name. read more

After three visits to fix the same problem they continued to address the symptom (a bad 12 volt battery) rather than trying to figure out what was draining the battery. Each time they didn't have a loaner -- I live an hour away where Uber credits do not work. Part of why I bought a Tesla was to avoid service centers, to have something reliable so I can focus on my job and family with a new baby. Now I'm considering selling it, as painful as it sounds, a Honda would be more reliable at this point. read more

I was bought Tesla model y 2022 only 37k miles two time major failure ///rear motor replace ‼ camera / service/ door leaching services//bad suspension this car is peace of s and market value this car garbage don't spent money on Tesla this is my suggestion bad experience read more

First I would like to preface this by saying I've long been a fan of Tesla automobiles. Unfortunately i just returned from a miserable customer service experience with Tesla. A couple of weeks ago I expressed interest in the Tesla Model 3 Performance via their website. I received a phone call and worked out scheduling a test drive. This morning I received a reminder call from Mohammed for my 1PM appointment and I once again communicated that I am interested in test driving the Model 3 Performance as I have driven the Model 3 RWD and felt it wasn't powerful enough. He stated no problem, see you at 1PM. When I arrived just a little before 1PM I asked for Mohammed, but he was busy with another customer. The gentleman I spoke with said they work as a team and he could help me. He grabbed an iPad to check me in and took a picture of my driver's license. He then said he was going to get the key for the Model 3 Performance. A few minutes later he came back saying we don't have a Model 3 Performance you can drive. I was livid. I expressed my displeasure and told him that Tesla representatives have called me and scheduled a test drive in a Model 3 Performance at 1PM. If this is how you treat your customers I don't want to be one. He then said he would tell Mohammed and moved on to help the next customer. As far as customer service is concerned I give them an F. read more

We had a great experience with our sales consultant, Dmitry. No pressure environment and he helped us locate the right model for us which was in Marin. Dmitry was able to fast-track our test and pick-up date for the very next morning. All in all, a very positive experience. Ask for Dmitry! read more

I bought my car, a Tesla Model X, in Rocklin. The interior was not cleaned at all. There was sand, coffee, pen marks, and smudges on the doors and ceiling. I was disappointed, as I was paying $100,000 for the car. I live in Elk Grove, so the nearest Tesla service center is Arden. I made a service call and spoke with a representative named BAM. He was very helpful. I had a meeting on the day and time of the drop-off, but the service people at Tesla Arden were very understanding and waited until my meeting was over. I gave them both of my fob keys and told them one of them did not work. Also, my rear view mirror did not auto-position back to drive when I set it to reverse. BAM said he would take care of everything. I also talked to a technician, an Asian guy with glasses whose name I don't remember. He was also very helpful. I mentioned that the wheels I bought the car with were not the dealer's standard model. I asked him and BAM to look into it, and to my surprise, he had talked to his manager and they would replace them with the recommended tire model. After getting the car back, the interior was spotless. It was very clean, just as I expected when buying a car. They couldn't replace the tires that day and asked if I could reschedule. They also replaced the battery of my fob key, but unfortunately it still did not work. They also did not fix the driver's side mirror issue. Update 2: The day I replaced the tire, we needed to go out of town the next day. I asked BAM if I could get the car back the same day. He said he would try his best and followed up with me at the end of the day. Unfortunately, they did not finish the job yet. He said he would get me a rental if it came down to it. The next morning I came to pick up the rental, but to my surprise, BAM had the team finished the tires before I came. They fixed the mirror temporarily and the fob key still didn't work. Update 3: A Tesla mobile technician came to my house to reprogram the key. I think his name was Derek. It took over an hour, but the tech was super friendly. He managed to reprogram my key, but in the process disabled my working other key. I had to reschedule again for service. Update 4: Gone in for key fob repair, windshield spray, and rear view mirror. Everything went well except they still couldn't fix the driver side mirror issue. Update 5: Going in for the 5th time with the rear view mirror issue. Hope they fix it this time. Overall, the service team at Tesla Arden was very friendly and accommodating. They followed up well and were responsive to my requests. It was a hassle having to go back for the fifth time with the same problem, but overall I had a good experience with Arden Tesla. They also gave good Uber credits. read more

By far the worst service at any tesla location i've ever gone too- Every time I come out of here there's something else that is wrong with my car. There service follow up sucks as well. read more

My dad called make an appointment to get his dashboard fixed on his car. After the assessment of the dashboard, there was miscommunication from the representative initially assisting him. He was very frustrated with the original outcome however when he went to pick up his car, he was able to speak to the manager, Dino. Dino listened to my dad's issue with the car and was able to provide the resolution he was looking for (getting the dashboard fixed). He was really happy with Dino's customer service and receptiveness to the problem. Thank you Dino for helping my dad out!!!! read more

We traded in our model 3 for the model Y on September 30, 2024 and we had to pay almost $16k out of pocket so we can trade In the car which we did pay for it. My payment is due on October 9th for the Model 3 and the dealership haven't pay my loan yet, I've been giving the round around and was told it will be pay off but still haven't so now I have to make my payment or else it will show on my credit as late and they will charge me interest too‍ read more

Aweful experience. Took forever to service my vehicle. Estimated completion time window is way off. They don't even have water available for customer to drink. Overall Tesla customer service sucks. read more

We scheduled an appointment to test drive the Model Y today. Upon arrival, the person we were supposed to work with was busy with another customer. Avery stepped in and guided us the entire way. He proceeded to show us all the neat features the car has to offer, and was able to help us decide on whether we wanted a third row in the Model Y. Unfortunately, there were no inventory with the specifications we were looking for, so we opted to go home and order online. Avery's polished customer service skills and ability to answer all of our concerns helped us confidently order our Model Y through the Tesla website. I have a wealth of experience going through dealerships to purchase cars, and I have to say Avery has provided the best customer service we've experienced yet. We wholeheartedly thank Avery for the wonderful experience we had at the Arden Tesla dealership. read more

The man from the service department hung up on me while I was having trouble speaking and trying to talk about how I wanted to trade in my truck for a Tesla. Thank you for your wonderful customer service, GARBAGE CUSTOMER SERVICE I MEAN!!!!!! read more

I purchased a Tesla model y approximately one month ago. Customer service is horrible, I've been hung up on twice already. It is taking me almost an hour each time I tried to reach somebody. They openly give you the 1-800 number for customer service knowing well that there is no way to complain about their deplorable service. I hope no need nor want to ever to return to that establishment. read more

I brought my 2020 M3 in to get a rear top glass replaced and couldn't be more happy with not only the service from Rico, but the work done was amazing and had no issues. I do only wish they had loaner cars but I was able to make it work with a ride. They do offer a $100 Uber voucher which is awesome in case you need to get somewhere or work. Rico was great with communication and listening to my needs especially with my work schedule and set up a after hours pick up option! I suggest coming to this service station and it's very easy to access also! Keep up the great work TESLA!!! read more

Quick and easy delivery. We had a slight issue with the trunk spacing being slightly to the left but we're told we can schedule the service. Other than that, staff was super informative and thoughtful. Avery especially helped us out immensely and I hope to see him again when we come back with more family members to pick up. read more

Horrible company. Bought a model X and model Y because I believed they were a "green" and friendly company. Turns out they wont let me take my OWN vehicle to a shop other than their "approved" shops. These people are scammers. They will force you into their own overpriced body shops because they restrict the purchase of replacement parts. No other car manufacturer that I've worked with has ever done this to me. I will never buy Tesla again. Now I just have a piece of metal junk. Thanks for nothing!! PS, they have almost zero work force to handle customer requests. Tesla is a big scam. Stay away from them! read more

If I can, I will give negative star. I scheduled an appointment on July 9th 2024. I dropped car early morning with the app which is in their instruction. The appointment was cancelled later of the day without any notification. The next day I tried to call, but no person answer the phone. I called the customer service center, the lady is very nice. She reviewed the instructions and confirmed I did everything right. And she doesn't know why they cancelled my appt. But she cannot do very much besides ask me to leave a message in the app. As of now, my car is still sitting in that office, no one response my message and they don't pick up the phone. My advice is don't go to that office if you have other choice. read more

Sales Associate Pedro might sound professional and nice when you have not purchase. The goal to make the sale. After the sale and you have questions, he will not call you back. Matter affect he will ignore your voicemail or messages. He's not very competent and does not deserve your business. read more