Starting with the service Hostess to server was very friendly and inviting. Ms Libby was nice, patient with our group, and knowledgeable about the menu. The food....the food was so very delicious . We all ordered different entrees and everyone in the party loved what they ordered! Then came dessert...OMG very very good. If you're in the area you've got to give it a try! Will definitely be back read more

The food here is over priced but fresh tasting. Overall not a bad food experience. The service on the other hand is really bad. Inattentive servers to say the least. The only thing they managed to be prompt with was the bill, which was delivered with my meal. read more

Really disappointed in this spot. Service was lackluster--food was just "ok". We had a big group, and I ordered fish which came out way overdone. Caesar salad was probably the best thing I tasted. All in all--seemed overpriced and understaffed for a hotel experience. read more

Slow service and okay food. Only ate here because too cold to walk anywhere. Waiter spent most of the time chatting with another table while I needed service. Will not eat here again. read more

From Chicago and I'm in Cleveland for an event at the convention center..very poor customer service very slow and food takes for ever..Not worth it. read more

Great breakfast buffet. Includes ordering your choice of freshly made entrees. Fresh squeezed juice. Hot coffee. Fresh fruit. Hot options. Gluten free choices. Good service. The views of Lake Erie are beautiful. read more

Ordered brunch to go on 1/21/18 from the bartender Tiffany who was very welcoming and hospitable. As any hotel restaurant, the prices were steep for the amount of food I received but that was to be expected. I ordered the steak and eggs. The potatoes were excellent, the asparagus was good, the steak was more medium than med-rare but that's also common. My main complaint is that I only got one (very small) egg and it had too much pepper on it. I also got a biscuit that was supposed to come with butter and there was no butter included. read more

I'm always a little skeptical of hotel restaurants/bars, but this one impressed me. Everything was delicious and service was great. The atmosphere is pretty decent, but the patio wasn't open yet when I was there, so I suspect that it's great. The tapas are really unique, but my husband and I opted for entrees. I did see the table next to us, ordered tapas, and they looked and smelled amazing, and we're really generous portions. My husband thought his pork entree was smaller than he wanted, but my fish was perfection. I can't wait to go back for girls' night to order a bunch of small plates! read more

Came for my birthday dinner. The hotel is new and very beautifully designed, and we had read good reviews of the Burnham. Did not disappoint! I recommend the small plates--so much choice! I had the peiroghi, the fried chicken confit, and the table shared the cheese creme with mushroom. H had the oyster spaghetti. Excellent service--not pushy, not absent. Crowd is good--dates/couples, friends/family meet up. I don't think this is a kid place--definitely an adult vibe. I'd like to stay down here and make it a whole night away in my own city. read more

Today we just had the best breakfast we ever had at a hotel restaurant! My wife has a gluten and dairy allergy and this restaurant accommodated with ease for her dietary needs. Our server Craig was amazing and went the extra mile to help my wife have a great dining experience. The breakfast here is a must for folks visiting Cleveland regardless if they have dietary restrictions our not! Thank you Craig for the great service and your compassionate treatment of my family. read more

Stayed at the hotel and tried to eat here twice. Once for breakfast. Took 10 minutes to seat me at a table in a half empty restaurant. Then no one walked over to take my order so I left. Tried again for lunch. Brutally slow service. 1 hour for a chicken sandwich that never came and I left. Hotel is great. Roof top is spectacular. The Burnham is not worth walking into. read more

I, too, am typically wary of hotel restaurants (usually way overpriced for the fare) but based on other reviews, I took a chance. I had a Caesar salad and the seared sea scallops. The latter were excellent and accompanied by some great fried smashed potatoes. Someone was trying to get too creative with the Caesar by adding shaved Brussels sprouts (I nixed those right at ordering), a slice of anchovy toast in lieu of croutons, and a dressing that was a bit too tangy for me. Altogether edible but not something I would order again. The rest of the menu was interesting enough that I will return. Prices are a little higher than average but not outrageous. Except for the iced tea. $4 (really)? One of those "poke you in the eye" items higher end restaurants always like to introduce. read more

Had the fried chicken confit. I swear on earth I've never had anything better. It was the perfect size and the cheese dumplings on the side were perfect. read more

The restaurant is bright and uplifting. Waiter was friendly and attentive. We inquired as to the appetizer the table next to us received because we wanted to order it too. We were told they were hotel executives so they could order it at lunch but we were only permitted to order it at dinner. read more

We were staying at the Hilton and we thought this would be a good place to have dinner the first night in town and get to our room. We were told a 30 minute wait even though the restaurant appeared to be 75% empty. After 35 minutes I asked and the hostess said that she was just getting ready to call me. OK - fair enough. But after being seated it talked over half an hour just to get a hamburger and fries. It appears to be understaffed late in the evening on weekdays. Considering Hilton's reputation and the prices, this restaurant was not a fair value. read more

Chose to visit the new Hilton Downtown and new restaurant for a birthday. Chose this restaurant because our party had been to most restaurants in Cleveland and the Burnham had only been open 16 days when we ate there. Ours was a party of four and had no time constraints so we decided to do a couple courses of splitting the small plates. After our incredible waiter Joseph walked us through some of his favorite things and some of the background for some of the food, we chose our first course as Octopus salad, soft shell crab special, chilaquiles, shrimp and grits, and fried rice. All of these dishes were as advertised and devoured by our party. The octopus salad was some of the most tender, tasty octopus we have had anywhere in the country let alone Cleveland. The chilaquiles were like a mexican pancake with pulled pork and rock shrimp baked in. The shrimp and grits were great. Our second course we chose soul bowl (mac and cheese with pork belly and collard greens), boudin and mash (blood sausage and mashed potatoes), confit wings, and the five cheese pizza. While I don't like collard greens, the mac and cheese and huge pieces of pork belly was good. The blood sausage and mashed potatoes were a british/irish delicacy and delight. The mashed potatoes and gravy were great. The confit wings were a bit salty but they literally fell off the bone and were served with a green sauce that I can't quite figure out what it was. The pizza was great topped with tomato and basil and quite flavorful. Our party had a couple bottles of wine from the extensive wine list and some of their cocktails (Sacre Bleu and French 75). The cocktails were all made from scratch and delicious. The staff at this restaurant were incredible with multiple people from servers, hosts, back kitchen staff, and managers all making their way to our table to wish one a Happy Birthday and welcome us to the restaurant. The new hotel is beautiful inside. Wish the Bar 32 (bar and patio on the 32nd floor) was open but its still not finished. Our server Joseph made the night especially nice with his knowledge and hospitality. Would like to try breakfast/brunch next time maybe but we will definitely by back. read more

Food is ok but expensive. SERVICE IS TERRIBLE. The hotel tries to do a good job and wants to provide a great experience, unfortunately, the restaurant staff have poor attitudes don't really understand what good service means. read more

I could go on for hours about how wonderful this place and its staff are. I had the best pancakes I've ever eaten and a wonderful mimosa. We came in at noon (lunch time), and the staff happily accommodated our dying need for some breakfast food. This is a must for brunch. read more

Really enjoyed our night sitting at the bar at The Burnham. Rob the bartender/mixologist (not to sound too hipster but this guy is a professional) was very knowledgeable, funny and a great steward for Cleveland. He gave us tips on where to spend our weekend and he did not disappoint! On to the food: Husbandface was obsessed with the pierogies, I was obsessed with the French toast small plate. I'm going to try to recreate it at home and will probably fail a million times it was so good. Drinks: Thumbs up. Let Rob know what your tastes are and trust him to make you your personality in a glass. Because that pretty much happened. It was our first time in Cleveland and we had to force ourselves to NOT go back to the Burnham for every meal just so we could branch out! read more

Breakfast was great. Shared the corn beef hash. True brisket, great eggs, wonderful wheat toast. And the tea presentation was something I'd never seen before. Read previous review of the eggs Benedict. Reviewer didn't read the menu. This dish has house made pastrami on biscuits. Didn't try it. Will come again read more

Attention to detail on favorite comfort foods such as the Shrimp and Grits and Fried Chicken with charred cabbage results in lively fresh takes on tradition. However the staff was not up to par, the hostesses could not pull up our reservation, waitress got our dessert order wrong, forgot what my entree was immediately after I ordered and there was that discussion on what Prosecco is. That being said, this is a newly opened restaurant and there is clearly a lot of field training going on. Just wish the staff was better prepared. Rating would be higher except for the service. We'll be back in a few months after the kinks are worked out as the food is so worth it. read more

Food was good. Had to wait a very long time for eggs and sausage. Team seemed to be short-staffed in the kitchen. The wait impacted my overall experience. I expected more efficiency from a 4-star hotel. read more

Firstly, our server Craig was absolutely delightful! The menu is unique, eclectic and original. We were in a party of 7 and all of our appetizers, entrees and dessert were outstanding. We didn't know what to expect going in and we were proud to have such a top notch eating establishment near the convention center. Please keep up the delicious work and we will be back again. read more

If you want to eat at a restaurant that strives to exactly satisfy the average palate of the average American diner, this is the place for you. The menu and the wine list will have exactly all the regular, normal choices that the average eater will not be offended by. If you want a memorable meal, go elsewhere. read more

The waiter was poorly trained and seemed unhappy with his job. Complained that Lebron was a bad tipper. Interrupted our business conversations. Didnt give me a menu until i asked. We had bought 2 bottles of wine and he did not come back to refill. Frankly I was a bit embarrassed hosting a business meeting there. Food was unremarkable as well. read more

Had a chance to visit the new Hilton Downtown Cleveland ! It was Amazing they have a bar called Eliot's and a bar on the 32nd floor !! Me and my wife ate lunch there ! the food is spectacular !!! Our server was name Alvin he was Amazing !!! We enjoyed the food so much and Alvin even offered to buy us dessert !!! just so we can try it !!! Thank you Alvin for the great service we will definitely be back !! read more

Excellent service & food. I had the grilled salmon & my husband had the muffuletta sandwich. Yum!

What a refreshing experience! Beginning with a friendly greeting and seating, followed by a delicious breakfast buffet satisfying every imaginable taste desire, and all made better by the most polite and attentive server we have experienced in a long time. Craig was a pure delight! His contribution to our dining experience was as important as the food. Craig needs to be cloned. read more

This was not a pleasant experience. I was in town for work and looking for a nice meal after a very long morning of flights and meetings. The server was very pleasant, but the menu was very small. I tried the Lobster Bisque soup and the overwhelming fish smell upon its arrival to the table made me question the freshness of the ingredients. After perusing the entrees I realized that if I wanted any kind of beef entree, that my only choice on the menu was a hamburger. I asked if they had any other beef items and my server said the Chef might be able to prepare me a steak from the dinner menu. I agreed and ordered a 5 oz. sirloin (only option they gave me) cooked medium. When it arrived, it was ON a bed of fries, it was over cooked, and someone had already sliced my steak into several pieces. Instead of sending it back, I gave up on the kitchen, ate my meal and chalked this experience up as a fail. The only positive was that my server was very friendly.... not very knowledgeable of the restaurant, but friendly. read more

Very disappointed. Server walked past us several times before acknowledging us. Food was ok. We expected more.

Service was awful but food decent. The hostess was not friendly at all. The server rushed us to order. In the middle of ordering the server cut me off before I could say I wanted to add a salad to my meal. Forgot my appetizer that I ordered for the table. Ran out of the eggplant entrée that my friend had ordered. Won't be returning! Sorry! read more

We stayed at the hotel and decided to check out this restaurant. All of us were very impressed with the food and staff. The hanger steak I had was amazing. Their version of the carrot cake was nothing like I have ever had but it was great. If I ever go back to cleveland I will make sure I return. read more

I came to Cleveland to watch the cavaliers, raptors game the restaurant at the hotel was the burnham restaurant, we were all trying to figure out where to eat and we pulled the menu up on our phones and we decided this place. The service was some of the best I've had, My server Jeff was a very genuine guy, I've been to many restaurants where servers are nice, but it seems like it's a forced attitude, but I could tell Jeff even outside of work acted the exact same and was a joy to be around, The food was amazing too we tried a bit of everything and had no complaints about anything. Some of the food we had was the "soul bowl" which was pork belly on top of mac and cheese, the chicken wings confit, hangar steak, Buffalo chicken pizza, and a burger. I would get it all again, but the steak and the pork belly was my absolute 2 favourites, you have to try it out for yourself to see why I'm talking about! read more

The breakfast is spectacular, egg enhancements for the breakfast buffet were sensational. Dinner was good I suppose but the breakfast is what you should come here for. The eggs benedict is a must get read more

I was at The Burnham for the first time this past weekend. It was my friends birthday and we had a party of 6. The service was great! Our server was super nice, kept our drinks full and brought out our food in a timely manner. I got the salmon and it was delicious! The skin was super crispy and it was a large portion. Everyone at the table was pleased with their dishes as well. The staff was very welcoming. I would highly suggest going here. read more