I'm back, love this place! It looks like they are making some positive changes. Franks Red Hot packets for one (no bottles for the tables, kinda missed them, but packets are ok), the place looked cleaner, more organized. The food is served fast, great service! I ordered the Motown Cheesesteak (4.5 Stars) with grilled onions, grilled hot peppers and sweet peppers on the side. Everything was awesome, loved the bread, good amount of cheese to meat ratio as usual. Good stuff! read more

Yesterday I ordered lunch for wife and myself. Ordered over the phone (ai). There was a mistake made as the cheese was different. Left a bad review as I was not happy with the different cheese sauce on cheesesteaks. I received a call from the district manager asking about my experience. He was very professional and offered to send me a gift card in the mail for the mistake made. Today I received it and I'm totally satisfied with the outcome. Everybody makes mistakes I appreciate the professionalism and will remain a customer. read more

The Cheese Steak Shop - Sandwiches Near Me - San Ramon, California

Freshly made, delicious spinach and mushroom cheesesteak with onions and sweet peppers and curly fries - YUM! The staff were welcoming, friendly and attentive. The seating area was clean. The soda machine was not fully bubbly so the taste was off :( thus the -1*. I am sure that will be fixed before the next time we visit and there will be a next time! read more

I have come 3 times when I get off work about half an hour before closing. The two gentleman that work close are always so nice & welcoming. The cook makes the BEST Philly Joe over ever had & I've been to a few different locations. They make the food fast and maintain quality. The location in Suisun has gone down so I'm so glad I can go to this one right by my work. Keep up the work guys! You definitely make the best Philly Joe ever read more

I love the idea of a really hefty cheesesteak. My go-to cheesesteak shop is at this location because it's hard to park at the Walnut Creek location. The service at the San Ramon location is always nice and pretty chill. I ordered a small Giltoy and added spinach. I like that they offer the choice to add hot and sweet peppers. I like both because it adds to the complexity of flavor. read more

The Cheese Steak Shop - Half The Gilroy - Sandwiches Near Me - San Ramon, California

Great chicken and cheesesteaks! This place is definitely my go to when I want a taste of Philly!

I have been coming here since they opened. Today was particularly bad. I ordered a sandwich with onions and hot and sweet peppers. And steak fries. When my order was ready there were no sautéed onions and no peppers. I asked them to remake the sandwich. I also asked for fresh fries. When my sandwich was ready they told me they didn't do new fries because they thought they were still hot enough. They no longer put on a slice of cheese. Just a sprinkle. They told me if I wasn't happy I should go to another location! Worst food and service ever! Don't waste your money. read more

Laid back service, the cashier was nice and I got myself the lunch special (half classic Philly + tater tots + drink) for dine-in. I was craving a Philly sandwich and this seemed to be the only spot around San Ramon. While it did satisfy my philly cheesesteak craving, it thought it was an okay philly. I'm use to the bread being an italian hoagie while this one felt more like a hot dog bun, very soft and malleable. To my surprise, they had really good tater tots, nice crunchy exterior and wasn't oozing grease. I'll probably try one of their premium sandwiches next time. read more

The Cheese Steak Shop - Lunch Special - Sandwiches Near Me - San Ramon, California

I always get the pizza cheese and it's great. Today it tasted terrible nothing like what I've had before. Won't be ordering from here again. read more

The service at this place is spectacular. They do great in crowds with little wait. Make everything fresh and to order. Today, I had the chicken Philly Joes. Chicken cheesesteak with spinach and mushrooms! Also l, their homemade Cajun Chips. So yummy. If you ever need a quick bite, stop by the San Ramon Or Livermore location. They will not disappoint! read more

The Cheese Steak Shop - Philly Joe's with Chicken and Cajun House Made Chips (Regular) - Sandwiches Near Me - San Ramon, California

Lots of parking! This place is clean too! Sweet Potato fries are delicious! My husband prefers the steak potato fries. Both the steak and chicken Philly are really amazing! I personally love the peppers (sweet & hot) tho normally not a big fan, but we've actually inquired about purchasing them for us to use at home! read more

This place has Hella good food, and Brad is the man with a plan! Great customer service!

Been coming to this location a few times. Always friendly, safe and clean. Manager Tim and his team very professional and make good chz steaks. Highly Recommended. - Ben read more

Franchise restaurant that was founded back in 1982. The founders goal was to bring real-deal, Philly-style sandwiches to the Bay Area. The concept to order is simple. Pick a sandwich, pick a protein, and then pick a size. They have premium cheese steaks which are just a twist on their classic philly cheese steak. I tried their king of philly and their philly cheese fries. The fries were not too good. Steak fries are just a healthier version of French fries and are cooked with less oil. Their fries would have been better if they were regular deep-fried. I enjoyed the meat, cheese, and soft Italian roll, but would opt out of all the peppers in the future and just keep it to meat and cheese. read more

The Cheese Steak Shop - Sandwiches Near Me - San Ramon, California

Went in to use the bathroom because the place next door wouldn't let us. I was grateful so I decided to buy something to show my gratitude. Tim told me I didn't need to, he would have let us use the bathroom anyway, but I insisted. We bought fries and he threw in onion rings because we'd already paid, he also gave my daughter a capri sun. Super cool guy, next time we're in the area we'll actually eat a meal here. Thank you!!! read more

My husband is from Philly and craves a cheesesteak every so often. We are so thankful there is a Cheese Steak Shop nearby. The food is cooked on order and hits the spot. Not sure why the ratings are so low. The food is fresh, quick, and delicious. Restaurant is clean and has some seating outside. read more

The Cheese Steak Shop - Classic Philly Cheese Steak with and without peppers - Sandwiches Near Me - San Ramon, California

Review is for Doordash: Ah...the glorious cheese steak! Grilled shredded sirloin beef smothered with gooey provolone cheese, all surrounded by a soft and spongy bread roll. I can't think of a better lunch option with a calorie count in the four digits, LOL! Luckily for me, the King of Philly steak sandwich is big enough to share for two. Definitely a fan. The sweet potatoes fries were soggy, but plump and tasty. Hard to keep things crispy with delivery. Its not the healthiest lunch option, though its certainly enjoyable and worth trying once in a while. 4 stars! read more

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I love this place. . Good service and heat food. The kids who work here definitely will take care of you . read more

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This review is a little delayed but better late than never! The manager whom I believe is Tim (forgive me if thats wrong) but its the guy thats always there. Let me tell you - when you walk in this gent treats you like you're one his close friends, EVERY SINGLE TIME, just like your buddy next door type of feel. We dont go super often but that just speaks to this guys character, hes super nice every time you go in, to everyone. This is a manager that gets it. Food is always great, and hot and theyll even chop up a sandwich if you are ordering for smaller kids. The APP is clunky and he always quickly applies any rewards I have since the app wont apply them to mobile orders. The dining area is always clean and tidy as well as the bathroom which you might not think in a "fast food" joint. 5 stars all day, every time we visit here. read more

The Cheese Steak Shop - Sandwiches Near Me - San Ramon, California

I want to give this shop a shout out as they are surviving in a tough spot where shops are closing and you can't see them. The staff there is working hard. I think they get forgotten as I have. So it was time and my Philly with extra garlic and provolone did not disappoint. It is the same as it's been years ago. Satisfied and a happy fed soul! read more

The Cheese Steak Shop - Philly with added garlic & provolone - Sandwiches Near Me - San Ramon, California

The food at cheesesteak is always amazing!!!! I ordered pick up but the small interaction I had was very nice and polite.

I love a good cheesesteak and this chain has been good in the past, but the last couple of times I've gotten a sandwich there, it's been dry, over cooked, and not tender. There's not enough peppers put on the sandwich, not enough of anything really, and the ends of the bread are about 2 inches with nothing but bread. it's a shame, because a good cheesesteak is heaven. read more

Hi all. Once again the guys at the Cheese Steak Shop makes delicious Chicken Joe. Every bite is amazing. Thanks guys!!! See you next time. read more

Excellent work fellas, these guys just know exactly what we want in a king Philly steak. .

My first cheesesteak! While Matt said it was pretty low quality comparatively, I actually enjoyed it a lot. The steak was flavorful. The sweet and spicy peppers were a great pairing. The cheese added that great melty, sticky texture to it. The curly fries, which are Matt's favorite, were also perfectly cooked. Crispy, seasoned well. Matt assured me that there are better cheesesteaks and he prefers it with just cheese and onions. I enjoyed my meal but I look forward to the next time I try one. Taste: *** Service: ** Ambiance: ** ------------------------------ The Cheese Steak Shop 3110 Crow Canyon Pl, San Ramon, CA 94583 -------------------------- read more

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These 5 stars go to David. I walked in and said, "Do you really think you can make a cheese steak as good as Geno's in South Philly!" He replied, "I will do my best.!" It was a very good cheese steak. Philadelphia is where the Eagles fans booed and threw snow balls at Santa Claus at an Eagles game! Life was good! read more

Have never been the biggest fan of Philly cheesesteaks and this place is no exception. My family and I have been coming here for years because they are all big cheesesteak fans. I generally get a chicken cheesesteak with everything on it and extra peppers and my parents get the king of philly cheesesteak (big enough for 2). While the food is never bad, I have never finished my sandwich and thought wow this was an exceptional meal! This last time we ordered food for pickup, we all noticed that the sandwich was a lot more hefty than ever before. They really loaded up on the meat in this sandwich, was appreciated because it made for a more hearty meal but also the other topping quantities didn't match the increased meat portion which set things off balance. There are not many other options to choose from in regards to this food category so you may find yourself coming here due to lack of competition rather than really wanting to eat here. I will probably continue coming here given my family has cravings for a philly cheese steak every so often but don't think this will surpass a 3 star in my book. read more

Alert: The Cheese Steak Shop is ending the Frequency Card program and starting a new online Loyalty Program on 1/1/19. So if you have any of those yellow cards in a packet drawer or dresser drawer or in the back of your wallet... Get them turned in at your nearest Cheese Steak Shop by the end of 2018. My review for this visit: Everything was wonderful. We got a King of Philly and a Sizzling Pig (bacon) Cheese Steak. The sandwiches were overflowing with meat, cheese, peppers, and onions (and bacon) and they tasted great. The dining room was clean and the staff was super nice and friendly. 5 stars all around. read more

Disappointed!!!! I have been coming to The Cheesesteak Shops for over 20 years and this has been by far the worst experience. I tried calling in my order but no one picked up the phone. I then, went in to place my order. After waiting patiently for almost an hour at the shop. I got my order and it was not warm, but COLD. There were several people waiting for their order quietly . A customer who ordered on door dash asked for their order and the staff addressed her orders first because they didn't want to "deal with complainers". I am so disappointed and can see why the reviews for this location are getting worse. read more

This experience brought back my hope in cheesesteak shop! the two gentlemen working tonight did an excellent job of making the food delicious. And the customer service was the best ever ever such a nice guy! Really appreciated the experience. read more

I use to Love these Cheese Steak Sandwich! But the last two orders we tried was horrible. Twice the cheese was placed on the bread and not mix in the beef. I don't know if this cost cutting or they just have new staff but something is missing. Jersey Mikes makes a better cheese steak but it cost more but worth it. read more

I love Cheese steaks, well, the idea of them. I've had 4 in Philly at different famous stops, and a plethora of them in Cali -- and I don't actually like the execution of them. Mostly, crappy bread (doesn't taste fresh), squeeze cheese, and under-seasoned steak. However, because I'm on a never-ending pursuit to please, I stopped at my the Cheese Steak Shop in San Ramon -- now that I'm a local. It's not Philly, but it feels pretty close when you step in the doors. A line 6 long, and 20 mins later after ordering...voila! I got the Large Motown Philly with Mushrooms [$9.99, 4.0 stars] -- actually, good! Nice amount of freshly grilled mush, peppers, onions, cheese, and well-done grilled steak. Could have been more seasoned, so I added my own salt and created a wich just short of a masterpiece! Other sizes avail: Small [$6.39] and King [$14.49]. I'll be back. read more

The Cheese Steak Shop, located in the Crow Canyon Place shopping center, is one of the few locations in the Bay Area to get an authentic Philadelphia cheese steak. Inside, the restaurant has a clean appearance with use of black, white, stainless steel, and yellow color palette. The walls are adorned with historical plaques of cheese steak locations including some vintage photos. Our meal was a split experience. The Classic Philly Cheese Steak was cooked perfectly, while the Zesty Veggie Sandwich was soggy. Caution: the peppers are HOT (which I enjoyed). Frustratingly, our drink was provided in a leaky cup which made a HUGE mess in our car. read more

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I never have any issues with this location, the food is always enjoyable and all the guys working there are always friendly and accommodating! It's always clean, and inviting, even the bathroom! Always great customer service too from Tim and company, they're always polite and serve us quickly! read more

This review is long overdue. Tim, who I believe is the store manager, is always friendly, helpful, and accommodating. So is his staff. Tim has helped me setup my loyalty account, provided info on purchasing their amazing peppers, and ALWAYS provides an amazing cheese steak. I don't leave reviews often, but this store definitely deserves recognition as a solid option when craving good food. Can't recommend enough. read more

Hit this one today. They came through like all ways. Food is always fresh get my order super fast. Staff are super friendly ..One of the best ones in the bay. This one and the Berkeley one. read more

Coming from someone who has tried almost every cheesesteak the Bay Area has to offer, and who has traveled to Philly quite a bit - this is the real deal. The meat is always perfectly done, the bread is soft, the fries are great. If you're looking for a true East Coast cheesesteak, look no further. read more

I don't usually leave bad reviews when i have bad experiences but until today, i have never had any employee make eye contact and roll his eyes at me before. He also was aggressively defending himself for messing up my order and shoved the new sandwich in my hand. Lol. Not that deep. He started giving me attitude until someone else stepped in and took care of my refund. Shoutout to the nice guy for giving me a sandwich on the house. Smh read more

My fiancé loved this place!!! Hasn't stopped talking about it and wishes we had a store locally. The workers were very nice.

Very good food, employees were pleasant, I would recommend this place. Good fries as well