Cancel

    Open app

    Search

    Thompsons Toyota

    4.0 (533 reviews)
    Open 9:00 am - 7:00 pm

    Services - Thompsons Toyota

    Auto brake repair

    Auto engine repair

    Thompsons Toyota Photos

    You might also consider

    Recommended Reviews - Thompsons Toyota

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Missing shim spacer set causing plates to dangle and pop.

    Service department exclusive: This is one of the more terrible, profiteering Toyota dealerships in the state. This place will charge you a $250 diagnostic fee for any issues, even if under warranty. Why is this a problem? Because no other dealership except BMW has ever charged me a diagnostic fee on any car I've owned. Worst part of this, I recently went to another Toyota dealership for an issue with my A/C compressor and front suspension knocking in cold weather and wasn't charged at all. They took my 4Runner in twice, once overnight for a morning test. I wasn't charged a cent and no serious problems were found. Thompson Toyota on the other hand, held my truck overnight, removed my skid plates, found no issue, and reinstalled everything with missing/loose hardware, and dangling skid plates. Not only that, but they somehow even managed to completely bow out a skid plate as if it they realized they installed it wrong and tried again. I'm out $300 because of a stupid diagnostic fee and $47+ shipping for new hardware they misplaced. Meanwhile, while I was picking up my truck before realizing what type of work was done, some older gentlemen walked right in for an issue. Strangely enough, without hesitation, the service advisor stepped out to go inspect a headlight issue that the older gentleman had complained about. When they walked back in talking about the issue and fix, both exchanged pleasantries and the man walked away without even being charged. Now, I have some ideas of what possibly happened there but this is an objective issue with this dealership during the course of business. I've given a lot of my business to this dealership in a very short timeframe with both of my trucks. Some were pretty big services, too. They can continue to contact me to come back but I will not.

    Ryoji O.

    I found the perfect Mini Cooper listed by Thompson Toyota and decided to make the trip from Auburn to check it out. As we were pulling into the lot, a salesperson named Maddie was just getting out of a car and quickly came over to introduce herself. We started talking right away, and she promptly let me take the Mini out for a test drive. After the drive, we sat down to talk numbers. Maddie was never pushy--she listened to what we were hoping to pay and, after a few back-and-forths with her manager, came back with a great offer. Once we finalized the deal on the car, we moved on to negotiating my trade-in. The initial offer was lower than I expected, but Ronny, the general sales manager, came over and asked me directly what I was hoping to get. He looked up some comps, worked with me on the price, and clearly explained everything. In the end, we settled on a number very close to what I had in mind. Overall, the entire experience was incredibly smooth even the finance department paper signing process!--probably the easiest car-buying process I've ever had. The dealership truly treats its customers well, and the staff were all friendly and professional. I highly recommend them if you're in the market for a new car! Thank you Maddie for your professionalism and kindness, the drive home from the dealership was a bliss in my new car!!

    Barton W.

    ~Bill McCarty is very professional and answered all my questions regarding the Tacoma I bought from Thompsons Toyota. He had a very friendly approach with no high pressure to buy and left decision with me to make. Thompsons Toyota is a Very professional dealership and overall a pleasant easy experience buying a vehicle from them. I highly recommend Bill McCarty and Thompsons Toyota! I'll be back for sure when we need another vehicle. -Bart Warren

    I've been a customer at Thompson's Toyota for a couple years now and they've always taken great care of my 07 Scion, even recently replaced the motor giving it new life. Elliot has always gone above and beyond and is an absolute pleasure to work with. The entire team is always there to greet you with smiles. I highly recommend this place should you need service for your Toyota or Scion. Thank you guys for everything!

    Anthony is a 49er fan

    See all

    1 year ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you, Charles, and congratulations again on your new ride!

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you so much, Wendy!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Paul K.
    21
    24
    3

    1 year ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Alex U.
    2
    20
    15

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 2

    3 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you so much, Alex, and congratulations again on your new Camry!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you, Lynette! Congratulations again on your new RAV4!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you for the wonderful feedback, Kayla!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cal A.
    0
    8
    22

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you, Otilia!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 6
    Thanks 0
    Love this 6
    Oh no 0
    Photo of C. A.
    0
    26
    1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you, Shana!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of RAMON K.
    242
    72
    153

    5 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lauren G.
    140
    26
    1

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you so much, Tom! Congrats again on your new ride!

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you, Lauren!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you so much, Todd!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you so much, Gabe!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Don't love dealerships but they were outstanding for the purchase of my new Tacoma. Ask for Joel if you want a great experience

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you, Ricci!

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Damian B.
    281
    19
    14

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you so much, Bryan!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Bill McCarty at Thompsons Toyot, made my buying experience fantastic. Thompsons Toyota was very kind and professional.

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you, Greg!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you, Amanda!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you, Rupert!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Thank you and congratulations again, Samantha!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Mitchell W.

    Mitchell W.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    Page 2 of 14

    Thompsons Toyota Reviews in Other Languages

    Ask the Community - Thompsons Toyota

    Is Matt Smith still working at Thompson Toyota in Placerville?

    Hi! Matt no longer works at Thompsons Toyota. Thanks!

    Don’t See Your Question? Ask Away!

    Review Highlights - Thompsons Toyota

    Fantastic experience, Mr Bill was very knowledgeable and thorough, we were never pressured.

    Mentioned in 99 reviews

    Read more highlights

    You might also consider

    Automotive Excellence

    Automotive Excellence

    2.9
    (95 reviews)

    Automotive Excellence is where I take all of my vehicles for repair and maintenance including a…read morelarge motorhome. They always do a great job and in some cases come in at a lower price than the original estimate! I highly recommend them.

    I have lived for nine years in the Placerville and from day one I have engtrusted the maintenance…read moreand repairs of my vehciles to Ross and Randi Mitchelson are people with high integrity and they really understand what customer service looks like. A few years back I had an older Ford Escape that the Eco Boost system went out and it was no longer under warranty which means replacement was going to be $5,000.00 and the vehicle already had a 100, 000 plus miles. This all happened the week that my third son was getting married. I went to Thompson Chevorolet and found a used 2020 Chevy Equinox and Ross was on the phone with me for an hour going through what the vehicles history was and whether it was worth the purchase (You see I am mechanically challenged), and I made the purchase and it was the right call. By the way, I like to support businesses that love our community ity and give back and while I was the Pastor at the former Bayside Church of Placerville we had people who were displocated staying our our church campus which is right next door to this business and Ross and Randi along with their staff served people and were awesome. You do not need to look any further for automotive needs because this is the place that will take care of your vehicle and they are honest and trustworthy. There is one place in all of El Dorado County that I will take my vehicles and that is right here.

    TrueCare Automotive

    TrueCare Automotive

    5.0
    (132 reviews)

    I took my wife's CRV in because it started making two different noises in a short period of time…read more Dave diagnosed the problems right away, gave me a quote and got to work. We were fortunate enough to go out of town for a couple days while the work was being done, it was waiting for us on Monday. Dave and everyone at the shop are great, been taking my vehicles there for years. Always a fair price for work well done.

    April, 2026, our 2016 300 GLC MBZ alerted for low coolant level. I added about a quart of water to…read morecontinue its use, but scheduled an appointment with TrueCare to diagnose the underlying cause of coolant loss. The upper radiator hose turned out to be the cause. TrueCare replaced it, alleviating our worries for 2 trips to SoCal and one to Reno(from the Sierra foothills). Then a short trip to our local grocery store turned out to be disastrous. When starting the car for the trip back home, it warned to "Check Coolant Level". By the time the car reached our neighborhood, the Temperature indicator had climbed to the red zone, and the warning changed to flashing red "Turn Off Engine!" When it cooled, I checked under the hood to learn that the previously replaced upper radiator hose had come completely off the radiator connector. I contacted Dave, and made arrangements to have it towed to TrueCare. I informed Dave about the hose, and he ordered a replacement. The hose that had been installed had failed, and was defective. This wasn't an aftermarket part, but an OEM from Mercedes. The good news in all of this, is that Dave stands behind all his work with a 2 year warranty. The replacement was done for NO CHARGE!! The lesson here, is that any part can fail, even a new OEM from Mercedes. When a business stands behind their work with this kind of service, it speaks volumes about their integrity. There's good reason why most every review gives Dave's TrueCare 5 star reviews. They've earned it, along with the trust and confidence his customers give him. Thank you, Dave, for always providing the best and most reliable service we know we'll receive when we trust you with the care of our vehicles!!

    Thompsons Toyota - car_dealers - Updated August 2026

    Loading...
    Loading...
    Loading...