Deplorable customer service Thorson Buick GMC has! Earlier last month is when I did hardcore internet shopping for a truck. I shopped for, Chevy, Ford, Toyota, GMC, all the "name brand trucks." I checked Thors' inventory and requested availability. Someone reached out to me via text. She assured me that someone would contact me. I believe the same day Thomas Gutierrez called. I told him I was interested in a Black on Black Sierra 1500 Denali Diesel 6 cylinder. He said he'd check their inventory and email me what they have. I was sent a couple of selections. I believe one selection was what I was looking for but it wasn't the color I wanted. And another truck was the right color but it might have been a 8 cylinder and gas. I was firm with wanting what I wanted. He called to gauge how I felt with the selection he sent me. I told him I wanted the color and specs i've mentioned prior. He said he'd check again. He also asked was I really looking to buy. In other words he indirectly let me know he didn't want his time wasted. Rude! I gave him a firm YES. Said I'd await his email. A couple of days passed. Thomas never sent me anything. 8/31 I sent a text to the person that initially contacted me. I informed them that Thomas G nor anyone else contacted me. I said I'd let their manager know about the poor subpar customer service. I guess Thomas G chose to make the very wrong assumption that I wasn't going to really purchase a NEW truck. I called Thorson this morning. I was connected to another Thomas. Thomas De La Rosa. Wow! From the subtle combative exchange I had with him I SEE where Gutierrez gets his customer service. Thomas D said it wasn't much he could do about the matter since I bought a car somewhere else. I was truly baffled! I reminded him that there was indeed a lot he could still do. I told him on 8/31 I told the person via text that I would be in contact with the dealership about the poor customer service. He argued with me that the number I ACTUALLY TEXTED was an unresponsive number! LOL How is it unresponsive when they were texting me back, sir??? I said why weren't you informed about the issue last week? What's going on with that dept? If SOMEONE was accurately informed and followed up with me. It's a possibility that I could have spent my money at YOUR dealership. But we will never know now. If you want people to assist you with buying a car WHO actually give an ounce of care. I suggest you steer clear of Thorson Buick GMC in Pasadena CA. read more

Amazing service by Walter Great guy to deal with We purchase a service utility truck from Him make us feel like family thanks a lot Walter.

This dealership met, exceeded, and set a new standard for the car buying experience. While other dealers in the LA area were absolutely unwilling to negotiate...at time being really rude, Thorson was great! They gave me the military discount without a hesitation, saving me almost $4000. Every car I am going to buy in the future is going to be from this dealership. Walter was my salesman! Phenomenal human being. The BEST salesman I have ever had when buying a car. He was patient, extremely professional, and kept my family needs at the top of his list. If I "needed" another truck right now, I would sell my Canyon to just buy another truck from Walter! Pro! He went so far above and beyond his responsibilities...I just cannot say enough awesome things about the guy. Ted the General Manager was great too. Professional, understanding, and willing to take time from his slammed schedule to have a conversation with me...he runs the best GMC dealership I have ever seen. read more

Took my car in for electric issue, it was an alternator. Fixed. They told me I had a crankcase gasket leak, had them service it. After replacing valve cover gasket, service tech left the crankcase breather tube disconnected. Also cracked the air line from the air filter to the mass air sensor and did not tell me it needed to be replaced. Because of this failed smog inspection. They never used to have such bad technicians. read more

Looking to buy a big diesel truck and torn between the brand with horns and GMC, so I decided to come check out what they have. They have a beautiful 3500 HD Z71 however their sales staff sucks. I was greeted by a general salesman who told me briefly about the options, I asked him if the 3500 had A/C seats and said they did not. He then asked if I wanted to take a look inside and I agreed since this was the first time I had taken a look at the GMC. I told him I had been looking at the brand with horns (if you mention brands on yelp, they remove your post) and he walked away talking under his breath saying "if you like the (insert brand) go and get it" Excellent way to treat a potential buyer and someone who will probably be going with the other guy. read more

I recently bought a car from Thorson Motor Center and I have to say, the entire experience was outstanding! I have had trouble getting what I needed at other dealerships, but things were made possible here. A huge shoutout to Freddy who went above and beyond during the whole process. He even helped me settle into my new car! Great Customer service and great deals! read more

Woohoo! Got my 2017 Acadia Denali from Thorson. Their website was detailed with Window Sticker details (love that). MAKES IT EASY TO RESEARCH VEHICLES IN STOCK. In any case a buddy of mine recommended I work with Chris who quickly left his lunch behind to assist (something we all hate doing) but he really didn't mind. Test drove the Acadia, went in to discuss pricing. The process was really quick 5-10 minutes. Price was fair but a little over what I anticipated. I thanked Chris and said I would consider it and let him know. The best part: he came and stopped me from leaving before I got to my car, said he got the manager to lower the price to what I wanted and we could make a deal! I went back inside and got the paperwork going (30 min process). Gabriel from finance was efficient too! We were done with everything before the car was detailed and filled with a full tank of gas. Chris took 10-15 minutes to deliver the car to me, showed me all the features (soooo many ) and I was on my way. Thanks Thorson! 5 stars EASY. read more

It's been almost a month since I started shopping for my next dream car. And I meet this guy from Pasadena,CA Adrian Servin is a very good internet and salesperson. Despite of his busy schedule. He entertained my car inquiry for GMC Denali. If you need a GMC Car, SUV or Truck. Look for this gentleman. Wheter your a car shopper or buyer he will give you a reasonable monthly quote for your dream car. Thanks and more power. read more

Thorson Buick gmc is worst place don't waste time going dear people is on professional and management not helpful at all I took my gmc to fix shift park 2 times the didn't fix at all I keep going back telling me we fixed problems and same thing coming back again read more

Thorson Buick GMC - Car Dealers Near Me - Pasadena, California

Ok first off I didn't go there I phoned in a question regarding an impact front sensor to my 2001 Silverado 2500hd . After giving the parts guy my truck's Vin # he comes back to say my truck doesn't have an impact sensor , found that odd. So I called Montebello Chevy and Camino Real Chevy and their parts guy said yes we have the sensor for your truck . Think twice before taking your Chevy vehicle to this dealer . read more

Check-out my similar review for Symes, across the street! People: if you don't want folks seriously window-shopping, after hours, (as MANY of us do!) DO NOT display your cars under bright lights, with price tags. Being assaulted by the obnoxious, LOUD recording that YOU ARE TRESSPASSING! BLAH, BLAH, BLAH, all prison break at Cell Block H-like, is insulting. I'd suggest putting-up fencing and gates, if you really wan't potential customers to STAY AWAY. Let's get real, even if you did, consumers "breaking-down" those gates to get "at" lackluster Buick/GMC product ain't gonna happen. Just sayin' read more

Don't service your vehicle here...you've been warned...you will be taken advantage of. Dropped my Silverado off this past Monday to have them take a look at a possible oil sensor issue, as the oil light was appearing intermittently. This dealership was recommended to me by an autobody shop that was addressing some repairs due to Vandalism..so i assumed everything would be OK. Had my vehicle towed over and am greeted by a nice woman named Ana...says they'll have a tech review my Truck and advise me on their findings. 30 minutes later i receive a call that i need a NEW ENGINE and then starts to rattle off new engine costs and warranties! In less time than it takes to do an Oil change, they decided a new engine was needed?! Come to find out, the tech really didn't do a solid review of it...started it up, Truck got warm, oil pressure dropped...NEW ENGINE! Long story short, have my vehicle towed out of that place to an honest Chevrolet dealership in OC. They take their time, do an honest review and $530 later, a new sensor and oil valve filter installed, issue resolved. In this day and age you'd think that businesses would remember that a small thing like Social Media exists. Nothing more than a bunch of Crooks read more

If I could rate this place zero stars I would. My mother has been taking her vehicle here for over 3 years for all her service needs. Almost EVERY single time she picks her vehicle up from service she has to drive back to the dealer to address the same issue her vehicle had just been serviced for. This time of was the last draw. After taking the vehicle for service on Sept.5th she picked up her vehicle on the 7th, drove off the lot and the same issue was still occurring. She drove straight back to the dealer and they advised her she needed to leave it over the weekend. On the 11th she was contacted and told to fix the issue it would be another $2,500. My mother had spent $461 on the Sept 7th so she told the advisor she wasn't interested in doing more work there and she would pick the vehicle up instead. The advisor had the technician put the vehicles parts back into working order and had my mother pick up the vehicle. As she drove home she noticed there was a cup of old coffee (not hers it was the technician) in her cup holder. She got home walked to the other side of her vehicle and opened the passenger door. She was floored and scared at what she found. There on the vehicle front passenger floor was a spread of nuts, bolts, screws, and a large metal bar from her vehicle. She drove back to the dealership to address the situation, even they didn't know what to say! This is UNACCEPTABLE! Allowing a customer to pick up their vehicle that hasn't been put back together? What if that part was crucial to steering? Or braking!!?? Does this establishment care about the safety of their customers? We are still waiting for the proper management to address this incident. My mother chose to longer service the vehicle bc she is ready to buy a new vehicle CASH. This establishment will NOT be where she purchases her new vehicle as they have demonstrated how much they value loyal customers. read more

Let me start by saying: Car buying is probably the most uncomfortable, unpleasant thing in the world for me. Like many people, when the economy tanked in 2007/2008 my credit score took a dive into the VERY shallow end of the swimming pool. So when our car died, I was beyond sick with the idea of car shopping-holding out for 26 days before I would even consider it. I filled out an online credit application and was e-mailed several hours later by a salesperson named Olivia Nelson-who I can only describe as one of the nicest, most patient people out there. I felt ZERO pressure when talking to her and more importantly, she didn't make me feel like a bad person for having low credit. She was extraordinary-even offering to come pick us up in South Whittier since Pasadena is a ways away. She assured me (the word she used was "guarantee") that we would be able to leave with a vehicle when we came in. She and I spoke nearly every day for eight days or so, where she answered every little question I had. She even made sure that the car we wanted (we visited the web site before we visited the dealership) would be available. One of the things that stresses me out the most about car shopping is the amount of time it takes to fill everything out, run credit, verify income, etc... I am not even lying, the last vehicle we bought-we were at the dealership for over six hours. (We went in in the afternoon, around 2, left between 8:30 and 9:00 pm). Olivia assured me that this would not be the case with us. We arrived on Saturday (01/26/2013) at 9 am. We had already been approved (thanks to Olivia) so it was just a matter of test driving, filling out actual copies of the forms done online and then signing the paperwork. We left that dealership by 10:30 am. It was an incredible experience to be in and out so quickly. And frankly, it probably would have been quicker if we hadn't chatted so much with everyone and then sat in the car before we left and just marveled at how wonderful everyone was. A special shout out to the woman in finance (whose name I cannot remember) who was just about the sweetest person. She actually thanked us for our business and if you have had credit issues like me, you know that usually you don't get treated very well. (Most places think they can treat you like crap because your score is so low and you are so desperate). She was just a lovely woman. Another special shout out to Gabriel in finance who helped us sign all the paperwork. He was so pleasant and kind and had an absolute gift for explaining all the nuances of the contracts/paperwork we were signing. Gabriel told me they specialize in securing financing for people with challenged credit. They did that for us and they treated us like human beings. So, in conclusion, please, PLEASE go see Olivia and everyone else at Thorson. We love our 2011 Nissan Cube and we are so blessed and grateful that Thorson approved us. Especially if you have credit issues-go see them. They are going to treat you so well-you won't regret it! read more

I echo all the sentiments of the other 1-star reviews. If I had to go down the list of mistakes and attitudes from this place, it would take too long. Suffice to say that the level of incompetence by the service dept is deep and serious. The facilities are terribly run down, too. Waiting area, cashier counter and service bays look like they were last remodeled in the 70s. I have a Chevy truck so I'm not servicing it by GMC anymore. read more

This is the kind of car dealership that makes people HATE car dealerships. All of the typical run around games were played. Unfortunately... The service dept. was even more disappointing. Not good. read more

If I could give this service center 0 stars I would. Horrible customer service. 60 minutes to leave my car for an online appointment. 4th time I've come but they couldn't find my coverage in the system. Regardless of my additional warranty, I am covered as a certified preowned car. When I took my concerns to the "service manager", Donald, he said they are supposed to take 40 minutes with the customer at drop off, per corporate. And he couldn't fix my concern now, so what did I want? I called another GMC service center who found my dual service coverage in one minute. read more

Would give them a negative rating if I could! Came here on a Sunday with my family to test and purchase the 2016 lacrosse. Test drove the car, but the sales rep (name was Adam) was giving major attitude as he was giving us the test drive. We were talking among the family about the room size of the back of the car and how it is smaller than our current sedan. The sales rep then said "so....I should just turn back" and turned the car back. Did I mention he was driving recklessly the whole time?! Plus pulled out his phone while it rang. When we returned still gave us attitude and rolled his eyes when we asked to look at the engine. It was our first time ever looking at a Buick and had a lot to look/ think about. Instead of being patient with us and answering our questions. The sales rep seemed like he didn't even want to help us. Definitely not how one should be trained to sell. Just too bad because we actually liked the car and would've purchase the car. Will be purchasing it elsewhere. read more

I guess it is a blessing in disguise after reading all these horrible reviews​. Had the WORSE experience with the online sales person Walter. The car we were looking at is still on the lot after a good month and not accepting our offer for a CPO Yukon​n XL. He had the audacity​ to try to counter offer with a price even higher after the price had dropped. It is funny when I called I got one price being a female, and when my husband called he got a lower price. How ridiculous. As I checked today the car is still available and SITTING on the LOT still. I will tell everyone I know not to go to this dealership. Will be going to one eveyone reccomends in Ontario. I hope they get their customer service up to par. read more

I always bring in my vehicle for service here. I wouldn't take it any other place. I've always had a great experience and have worked with all the service writers. The manager Don is a great guy and will help me understand why my vehicle is acting a certain way and if he doesn't know then he will find out. Honestly if you go anywhere else you are just wasting your time and money. I don't see how any one not like this dealer, and what does typical run around games mean??? Great place, Great owner, Great manager, Treated me and all of my friends GREAT all around. read more

We thought we had a decent dealership so we bought 3 cars this year. Now they wont answer my calls and texts and all I want is the missing owners manual and my second set of keys. Its been a month, I was told two weeks ago they had them and would send them and they did not. So I offered to drive there and get them and they told me they did not have them. Monday morning I will call GMC, then the Thorsen Manager, and the owner if there is one. What a bad experience. They failed to do what they said they would do, then simply wont answer my calls. So now they will get plenty of calls...but why. Set the expectation, then do what you say you will do. It is not even close yo reasonable to wait 30 days for my owners manual and second key. I was told it would take a day or two. read more

I recently took my 2014 GMC Acadia in for service. Robert Brown was so accommodating and helpful. He and the GMC service/mechanic team made what can often be an unpleasant experience, into a painless, quick repair. I highly recommend Thorsen GMC in Pasadena! read more

Horrible customer service in the service dept. bad attitude. Go to another gmc if you can. Will NEVER go back. Not worth the hassle.

Came to the dealership 4/27/18 spoke with Tracey in internet sales. Tracey was very helpful and attentive hence why they're not getting a one star review. But unfortunately that's where it ends. Came back over the last weekend of April to take advantage of the 0 percent financing but Tracey and the sales manager were not working? I've followed up 3 more times and left messages and have not gotten a return phone call to my messages. Called again the 4th time today 5/12/18 and neither Tracey nor the sales manager were available again. I really wanted to like this dealership but they seemed overly relaxed in their business practices. You can almost be guaranteed that whoever answers the phone will not be giving them your messages or they will not be returning your calls. I will continue my car shopping quest. read more

I called to make an appt. for an oil change and recall on the emergency brake on my father's 2014 Encore Buick. When I arrived to my 9:30 a.m. appt., I also told the service man that the back left passenger window does not go down. He told me there was no way they could fix the window today. "When you called to make the appt. you didn't mention the window." That is so Old School. Instead, he should have said, "I will try to have a service man look at it. I can't make any guarantees, because we are very busy today, however I will make a note of it." Instead he said NO WAY. What kind of customer service is that? When I asked for a ride about three miles away, he told me to go into the waiting room and wait. A lady in the service dept. was nice enough to call the shuttle driver and told me he was about 15 minutes away. After 15 minutes, I went outside looking for the shuttle driver and saw him parked and looking at his cell phone. I asked if he could take me to a shop in Pasadena. He said he first had to go inside to see if anyone needed a ride. Fortunately, he took me to my destination and I was only ten minutes late. On the drive, he told me that he was not available from 11:30 a.m. to 12:30 p.m. because he was taking lunch. My appt. was done at 11:45 p.m. so I walked 3.5 miles back to the dealership. While on my walk, I called to see if my car was ready. The service guy said no, it would be another two to three hours. When I said - How long does it take for an oil change? He said, that the oil change was done, however the recall area was busy. I needed to get back to pick my daughter up for school, so I picked up the car without the recall being fixed or anyone looking at my window problem. When I got the car, no one asked if I wanted to make another appt. to have the other items fixed. I will have to go back, yet I am reluctant, because the customer service needs improvement at Thorson Buick GMC. read more

This car dealership is probably on it's way out of business. They sent me the following email below. What kinda dealership claims a person applies for an application when they have not? Learn how to get better lead letters. Debi or someone there needs to be fired! They are resorting to buying random email accounts and sending messages like this: "My name is Debi Russom and I am the Finance Director at Thorson Motor Center. This is an automatic email to let you know that your credit application has been received and you will be contacted shortly by one of our Special Finance Representatives to discuss your application for a vehicle loan. When you submitted your information online it was transferred to our dealership due to our ability and experience getting people financed. My speciality is finding funds for all sorts of credit from the best of the best, to those that are more challenged. Sometimes people are hesitant to call me because they think their credit score is to low or they're ashamed, please do not do this. My job is not to judge, it's to help get people into vehicles. We offer a full variety of pre-owned vehicles as well as new GMC and Buick models. You can view most of our inventory online at www.thorsonmotorcenter.com If you have any questions you're more than welcome to call me directly at the number below... we look forward to assisting you further. 626.795.8851 ask for Debi :)" Are you guys really that desperate to just send random emails like that with your Finance Director's contact info? I hope everyone that gets one of those letters call and scream the crap out of you. read more

THIS DEALERSHIP IS USELESS !! Tried to work with Ron, he was absolutely useless after two days of trying to buy a used van from them. Gave the guy all the info and we couldn't get him to call us back ! But 2 days later we get a call from another salesguy saying " well I see Ron was able to help you and anwser all your questions, "congrats" on your purcahse of the van". To which we responded, Ron was useless and no we didn't the purchase the van". Yeah he sold to someone else dummy. Sent an email to the President, Tom George, expressing the lack of customer service received, but of course it wasn't acknowledged ! So I went down the freeway to Sierra Chrysler Dodge Jeep Ram and worked with Denise and bought a NEW 2016 VAN! They were a DELIGHT to work with ! read more

I needed some parts for my car, and so I turned here for help. I was helped by Jerry Schwartz, from Parts/Service, who was the nicest person I'd ever dealt with at any dealership I've been to. He brought me to his desk and made me feel right at home. When I stopped by the dealership in October 2012, their renovation had been recently completed, so the facilities were in great shape. I would definitely do business here again! read more

I actually stopped off at this dealership while on my way to another dealership in West Covina. I was literally on my way to go check out another car. After checking out a car on the lot I was approached by the best car salesman I've ever had the pleasure to work with, Ron Spencer. He took his time answering all my questions, with not a bit of a heavy sell. I'm the kind of guy who does all my research well before I ever step onto a car lot, and will not stand for a pushy salesperson. I knew what I wanted, knew what I was willing to pay, and Ron advocated on my behalf. Bottom line, this lot is a smaller lot, not real pushy like some of the "super lots" out there. I would recommend this lot to those looking to purchase a Buick or GMC, or whatever suits your needs. Do yourself a favor and ask for Ron Spencer, he's a Good Guy!! read more

I was in the market for a new GMC and I was referred to contact Salesperson, Mr. Josh Todd by a close friend. Josh was very nice and straight forward throughout the whole purchase process. He was able to get me the vehicle exactly as I had requested very quickly. Most people and dealers would not take that kind of effort these days. I already visited a few and nobody showed interest. In this day of zero inventory that is a very difficult task and Josh and the Thorson Management get it. If you are in the market for a new GMC truck, do yourself a favor and contact Josh now. read more

I had previously taken my 2019 GMC Terrain to Thorson for a light bulb out on the dash. Repair could of been done faster but when I received my car back the dashboard had been ripped off and broken and a tube of super glue was sitting in the cup holder. It was hanging on the passenger side and they attempted to return it to me that way. After more than 2 appointments it was finally fixed. Resulting in multiple days without a car due to their negligence. I say this to state that when I found out my transmission was leaking I was more then hesitant to return. But I did and dropped off my car on Wednesday 9/15/21 for an 8AM appointment. Spoke with David Gomez and told maybe a couple days for the repair. I stated I wanted an update by the afternoon because of the prior incident. I was not contacted till Thursday 9/16/21 at 3pm by David to be told that the transmission tech will not be in till the following Monday. He stated it should only take a couple hours to repair. It is now Tuesday 9/21/21 and after repeatedly calling Thorson with no answer and no return of my messages left for David, I finally was connected to the Service Manager Rudi Reyes. I was told my car was just then being looked at. No repairs have been made. He said it can take a couple hours and that he would call me, apparently David Gomez was out sick and no one followed up. This is nonstop terrible customer service at this location. You get a nonchalant apology and remain without your vehicle for days on end with no update. I have been without my vehicle for 7 days, no repair has been made, and if I didn't call it probably would still be sitting there another 7 days! I was not given a vehicle to use while mine was in for repairs that are covered under warranty. read more

Thank you very much guys for the help , Rossi was really nice and patient with me , he and his manager got the best car and the best deal in all Southern California , and they hold the car for me for over a week , excellent customer service with no surprises Thank you guys !! read more

My car died last week and, as I'm sure anyone in LA knows, not having a car is quite a hassle! I felt sort of rushed to find a new car, but at the same time, I'm a working student and simply was not expecting this to fall into my lap and didn't want to make a rushed decision. So that made this particular car buying experience a bit stressful. After a few days of looking, I knew what CAR I wanted (a pre-owned 4D white Toyota Yaris hatchback), but those are hard to come by! Luckily, I found one at Thorson on sale for a great price -- I wasn't sure if I could afford it, but it looked like it might be possible, so I went in. I had to go after work and my night classes, so it turned out they were about 20 minutes away from closing! I called, and Merlin, one of the sales managers there, was very nice and said they would stay open for me. Mike "Junior" showed me the car when I got there and took me on a very long test drive (even on the highways!) so I really got to test out all of this car's abilities. I mentioned to Mike that some other dealers hadn't let me go on the highway, but he did -- he said it was only fair to make sure we could test this car out in as many capacities as possible. I went back and it turned out the asking price fit exactly in my budget! However -- I was tired and hungry and wasn't sure I was making the right choice, so 1 hour after closing time, I asked if I could come back tomorrow. Mike and Merlin were both very nice about letting me go, so I felt extra excited when I woke up the next morning and knew I had to go back and get it! Then, it was Mike's day off, but he came in anyway. Wow! I really put him through the ringer! Gabe, the financial guy, was so nice to me and walked me through everything I was signing incredibly well. They even washed/detailed the car while I was filling out the paperwork! About an hour later I was driving off the lot in my new -- used;) -- Yaris! As I was leaving, Merlin even came out to thank me for coming back to them wish me well. What a GREAT car buying experience! I recommend Thorson (Mike, Gabe, and Merlin) highly! read more

We bought a truck from Thorson and had a great experience. After getting the run around from 2 other GMC dealerships, Thomas Guttierez was a breath of fresh air. He was honest and friendly. If you are in the market for a Buick or GMC, check out Thorson. read more

Brought my Chevy equinox to the service department, no appointment, Jordan has helped me both times and is always friendly and down to see what's going on with the car. They do an amazing job of communicating throughout the day with you. I'm glad they make the car stuff easy because it's often a stressful thing to deal with! read more

Gavin and Merlin are the real deals. Leased a new Yukon over the weekend over the phone. Merlin honored everything he said and Gavin couldn't be a nicer salesman. I was in and out in less than 30 Minutes with our new truck. Highly recommend them and I am a snob and hard to please. I promise I am a pain in the rear and these folks couldn't of done a better job. 5 stars all the way. Thank you fellas. read more

Visited another GMC dealer and gave up on my dreams of owning a GMC. Visited Thorson and bought the vehicle of my dreams. No Hassle, No Force, don't be put off by the laid back sales team. (in a good way) The sales team gave me advice and stepped back. I came back a few days later and realized they had given me advice that was totally for my benefit. They don't shove information but they make solid recommendations. Thank you Thorson! read more

Never felt pressured or hassled--great service all the way around. The biggest hassle I had was actually trying to find a Buick dealer that was close to me--and sure enough it was the first and last place I stopped by. I came looking for a Buick with the national advertised lease special of $189 month for a base model Buick Encore (Compact SUV)--and my objective was to leave without a drive-off. I did achieve my goal and got a 2 year lease for 10k miles per year for $220/month with just my signature. I could have actually gotten it for less if I picked a specially promoted color (blue at the time), but we wanted it in white. I'm very happy for the purchase thus far--never have I ever thought I'd actually buy an American car since I grew up in the 80's and 90's when the quality went read more

We were extremely happy with all of the great service we experienced & Michael Jr. was direct & to the point-just what we like! I got my Buick Regal GS! read more

My husband and I have leased Lexus cars for many years. We went back and forth deciding which model to get...looking at Cadillac, Nissan, etc. We decided to go with a Buick this lease and are we ever happy dealing with Thorson Buick. Luke Watson, our sales representative, was very understanding of our needs and took the time to show me the vehicle I was wanting to lease. Buick Encore. Ruben Ram helped him with a test drive with me, as well as Luke doing so. I never felt pressured once. When we made our final decision to go with Buick Merlin Froyd gave us a great deal!! Debi Russom made it very easy to get the papers signed and be on our way. We are super happy with the services and the people at Thorson Buick GMC. I would highly recommend them to anyone wanting to look at purchasing, or leasing a Buick. We love our pretty silver Encore. : ) Thanks to everyone for making it a very easy process!! P.S. Astrid Gallego in service took very good care of us when we took our Encore in for chrome wheels. read more