My husband and I have leased Lexus cars for many years. We went back and forth deciding which model to get...looking at Cadillac, Nissan, etc. We decided to go with a Buick this lease and are we ever happy dealing with Thorson Buick. Luke Watson, our sales representative, was very understanding of our needs and took the time to show me the vehicle I was wanting to lease. Buick Encore. Ruben Ram helped him with a test drive with me, as well as Luke doing so. I never felt pressured once. When we made our final decision to go with Buick Merlin Froyd gave us a great deal!! Debi Russom made it very easy to get the papers signed and be on our way. We are super happy with the services and the people at Thorson Buick GMC. I would highly recommend them to anyone wanting to look at purchasing, or leasing a Buick. We love our pretty silver Encore. : ) Thanks to everyone for making it a very easy process!! P.S. Astrid Gallego in service took very good care of us when we took our Encore in for chrome wheels. read more

I had previously taken my 2019 GMC Terrain to Thorson for a light bulb out on the dash. Repair could of been done faster but when I received my car back the dashboard had been ripped off and broken and a tube of super glue was sitting in the cup holder. It was hanging on the passenger side and they attempted to return it to me that way. After more than 2 appointments it was finally fixed. Resulting in multiple days without a car due to their negligence. I say this to state that when I found out my transmission was leaking I was more then hesitant to return. But I did and dropped off my car on Wednesday 9/15/21 for an 8AM appointment. Spoke with David Gomez and told maybe a couple days for the repair. I stated I wanted an update by the afternoon because of the prior incident. I was not contacted till Thursday 9/16/21 at 3pm by David to be told that the transmission tech will not be in till the following Monday. He stated it should only take a couple hours to repair. It is now Tuesday 9/21/21 and after repeatedly calling Thorson with no answer and no return of my messages left for David, I finally was connected to the Service Manager Rudi Reyes. I was told my car was just then being looked at. No repairs have been made. He said it can take a couple hours and that he would call me, apparently David Gomez was out sick and no one followed up. This is nonstop terrible customer service at this location. You get a nonchalant apology and remain without your vehicle for days on end with no update. I have been without my vehicle for 7 days, no repair has been made, and if I didn't call it probably would still be sitting there another 7 days! I was not given a vehicle to use while mine was in for repairs that are covered under warranty. read more

If you're in the L.A. area and need maintenance or parts for your car, go to Thorson's. Their service is quick and friendly and the waiting area is equipped with air conditioning, fresh coffee and a t.v. while you wait. See Vince if you need your car serviced. He knows his stuff and works to get you in and out as quickly as possible. I've been here for everything from oil changes to major mechanical repairs. I highly suggest you use them for oil changes since they run fantastic specials that include the full nine yards on your car. The parts guys are nice but Ephrain is the one who always stood out to me. I've had to special order a few parts before and he always got back to me asap with a good price quote. If they don't have it, they're straight up about it- but it's rare they can't get you what you need. All staff is friendly but one guy I consistently get great service and a great attitude from is Martell. He knows his way around all departments and always lends a helping hand when the other guys are busy (even when he is super busy too). This guy deserves a gold star, seriously. He even helped me with a few parts I was unsure about installing (and as it turns out, was about to install the wrong way!) Very professional and friendly. Thorson's is FAMILY OWNED and that is another reason I like to service my car and purchase from them. Every dime I spend goes right back into the economy and supporting families in the L.A. region. Please keep this in mind next time you think of going to a corporate GM shop. Going to Thorson's lines the pockets of blue-collar employees- not rich corporate suits. Not to sound preachy but it's so true. read more

Excellent mechanics, quality customer service, and nice facilities. They have a nice selection of new and pre-owned cars, as well as gmc and Buick parts and equipment. We visit for our pontiac maintenance. read more

Thorson Buick GMC - Car Dealers Near Me - Pasadena, California

Brought my Chevy equinox to the service department, no appointment, Jordan has helped me both times and is always friendly and down to see what's going on with the car. They do an amazing job of communicating throughout the day with you. I'm glad they make the car stuff easy because it's often a stressful thing to deal with! read more

I was upset when l bought a truck and wrote a bad review but wanted to say that a person by the name of Ted Barnes called me up and wanted to make it right and he went over and beyond of taking care of my issues and took care of all my issues. He picked up truck and took it to get all fixed and dropped it off and took care of every issue. THANK YOU Ted Barnes for all your help and making me very happy. It was a pleasure working with you and not the salesperson who was not a honest person. Rick C. Simi Valley read more

This place is the worst car dealership I've ever had you deal with. I bought a $70,000 GMC Sierra 2500 HD Denali and the rocket scientists that run the place forgot to top off the exhuast fluid (DEF) then when i took it in to get looked at at another GMC dealer they wanted me to pay to get it topped off. The truck is less than a month old. Called them to resolve the issue and 2 hours later still no call back. How hard is it to resolve that issue? Worst customer service ever. read more

Don't usually bother complaining.. but the front desk here is ridiculously rude. The service agents have never given me an issue but EVERY SINGLE TIME I go to pay for my service I have to deal with unnecessary attitude. If I had a closer GMC to work the choice to switch would be quick and effortless. read more

Service: On July 18, 2017, I called Thorson to set up an appointment for a 50K service. They said just come in at 1:00 the techs would be coming back from lunch then. It would be no problem. I can in at 1:11. I was met by Service adviser Robert Brown. He told me I did not need the 50K service just and air filter and oil change. I thought great, save me a little money right.... WRONG! He estimated $59.99 for this service. A little high for an oil change and air filter but it is a dealership that they do mark things up some. I asked how long will it take. Robert Brown said "about an hour. Should not be too long they just got back from Lunch". So, I waited in the customer lounge. An hour goes by and I nicely asked the lady at the payment counter if my car was ready yet. She was an older lady and kind of rude and abrupt said "No she does not have my paperwork yet". Mr. Brown walked in and said let me check, it should be done. I said I would be in the waiting room. He never came back. I waited another 1/2 hour and asked the lady again. She again in kind of a rude tone of voice said no she does not have my paperwork. When I stated that 1.5 hours was a little longer than normal she said I had to ask my service adviser. So, I did. I went to find Mr. Brown, and he said he would check into it. When he came back he did apologize and said the service tech and quote "did not have a lot of pep in his step to get the job done". Okay, first not my problem that you have lazy service techs. With poor supervision. 2 that is no excuse for an oil change to take an hour and half. About 5 minutes later he comes and says he has moved my paperwork give the lady a few minutes. So, I do. Then the rude lady he never tells me the total just rings it in. I ask what is the total. Expecting $55.95 she rings up $109.55. I was shocked. I said $109 how could that be? Isn't that a little high? That is bull shit! I said. Then she shows me on her paperwork where Mr. Brown had written in by hand $109. That was NEVER quoted to me or on my paperwork. In my mind that is falsification of a legal contract. If I had known it was over $50 for an air filter I would have declined it! The retail price for an air filter for my car is about $15 - $20 depending on brand. I went to confront Mr. Brown and I said when he came out "$109 for an oil change are fucking serious? Instead of trying to defuse the situation he turns around and walked away from me. He had to expect a reaction after 1.5 hour wait and a price almost double the quote. Well, they lost any future business from me. No more service and I will not buy another car there either. read more

Took the company car here for service. Took it in the night before so I could pick it up early the next day. What a mistake. Reminded me of how colliau Chevrolet treated my father in 1968. If the service guy said the car needed it my father believed the guy was treating him honestly and would go along. That being the case he got screwed. When Joe kept called by me "buddy" i knew I was in for a ride. He kept trying to push things on me that were not needed. When I asked if these were on the list of recommendations due to the cars mileage 44000 he said he did not know. When I asked if he had the checklist for recommended service he said if he did not. If he had the books for all the cars he has serviced they would fill a room. I should have left then. I downloaded it later at home. His estimate did not have an itemized charge for parts and labor. On the list he had "customer request" for a cabin air filter change. I told him that he recommended this and he replied "it automatically prints out that way". He put clean air conditioning dryer $100 on the estimate. I asked if this was required. He danced around and said no. I told him the air is cold and remove it. He drew a line through the estimate. Then scratched out $265 and penned in $165. I made him do it on my copy too. He said because I was in the night before it my car would be worked on first. Then for the free shuttle home. It took like an hour to get a ride out of there. Then the guy playing kpcc talk radio. If I wanted to hear political bs I would ask. So the next day I call at 0930. Cars not ready. But he will call as soon as it is. 1138 he called the car is ready. I called at 1145 and asked for a ride. "Well the driver is going off to lunch and gets back around 100". So I call at 1 and he is still out. 130 I call to speak to the service manager. I am transferred to Don while trying to speak to Don my other phone rings and it is the driver. He needed step by step instructions on how to get to my house. So much for quick service. More kpcc. I want to speak to the owner. Your service department sucks. Are you aware how crappy they are? Our company has 21 vehicles. None will be going there. I Spoke to my coworker who said he used them once and would not go back. Shame on me. Next time it's the Chevy dealer in Duarte. If that does not work it's jiffy lube. The hardest working guy at Thorson is the guy who puts the floor mats and seat covers in. read more

Came in for a routine oil change which was performed satisfactorily. The technician found a axle seal leak which I needed to return for as the dealer needed to order parts. I asked the technician if he could clean the inside of the wheels as they were coated with oil and dirt. He said he didn't have anything to clean them with. huh? When I returned for the axle seal repair, it was supposed to take 1 day, however, it ended up taking 2. The service advisor said if I didn't hear from him at the end of the 1st day, then I should call to get an update. They needed to order more parts. Yet I didn't get any call from them to give me an update. I had to do all the calling. I don't know if it's just me, but the customer service should be a little better. Domestic brands will never catch up to the foreign brands if they continue to treat customers this way. read more

Wonderful car buying experience Luke Watson, got the job done hassle free. He comes highly recommended when buying a car. read more

Thorson Buick GMC - Happy customers - Car Dealers Near Me - Pasadena, California

Gavin Feehan is truly an Amazing Salesperson. He has been working with me for 3 months and even though i am a tough buyer with lots of questions looking for the BEST DEAL, he has not given up and has helped tremendously to get us a car. Gavin is a True Asset and i wish i could hire him! Thanks Gavin! I will come back again and again and send people your way. Kris a read more

I do not see this as a high value service organization. They put in a $3600 rebuilt transmission that only lasted 18 months. Now the transmission is dead again and I have to shell out another $3600. Will not ever go back to Thorson! Here's the story: I purchased a 2008 Buick Enclave in 2012. I took it to Thorson regularly for maintenance. At the time of purchase I also purchased a warranty. In 2014, I had Thorson install a rebuilt transmission (paid for by the warranty). It had a 12-month guarantee. The cost was $3,600. Now, 18 months later, the transmission has died completely. I told Thorson that I realize that it is no longer under warranty, but I asked them if they really thought that a $3600 transmission job that they did should last only 18 months. The service manager just made excuses, claiming that since it was a rebuilt transmission, it might have been a different part of the transmission that went out. He told me I was out of luck. Now I'm going to have to shell out another $3600 for a second transmission in 18 months. Not only that, but during the time I serviced the car there, I never got out of that place without paying at least $600-$800, just for basic, minimum maintenance. They always found something to charge me for. I do not recommend this place at all! read more

Thorson went out of their way to help me get into the vehicle I wanted, they even gave me a loaner for a couple of days to do an extended test drive before I bought it. However, that exceptional service didn't seem the carry over to the service department. The first oil change/ tire rotation I had to return because they didn't rotate the tires as I asked. I even double checked with the service advisor before I left, and he said it was complete.It wasn't. This oil change took multiple hours to complete to top it off. The next oil change took them almost 8 hours to complete, I don't have that kind of time or patience to wait that long for a simple oil change. Also, what is with the mountain of paperwork I need to sign for said oil change? I feel like I'm buying a car every time I am there for service. Do yourself a favor, go to Sierra Chevy in Monrovia, service department is hands down way better than Thorson. I went there yesterday afternoon around 330 for an oil change, and I was out of there in about 30 minutes with no appointment. The service advisor at Sierra informed me that they have a lot of Thorson vehicles they service, and now I know why. You all need to step it up, I would like to stay local for service, but I don't have all day to waste when it comes to required vehicle maintenance, nor should I have to return for unfinished work that was clearly indicated in the work order. read more

Good sales person. Inflexible finance person. The transaction took enormously long. I was there for 6 hours. Overall ok because of the sales person. read more

Absolutely the worst dealership with zero customer service. I am a loyal GMC CUSTOMER and went in for my THIRD lease. Was jerked around. Lied to. Made to come back and BSed by the salesperson as well as the manager. Horrible. Time wasted. No help. No dice. If you're looking for a PROFESSIONAL operation with exceptional customer service....get to Casa de Cadillac. They work with you. Don't lie. Tell you exactly what is happening step by step. STAY CLEAR OF THORSON!!!!! read more

This is towards the scan artist mechanics who continually lie to my mom trying to rip her off. This will be the last time we buy a car here or use their service center. I'm purchasing a new Acadia this weekend and I know where I won't be going. Good luck to those who don't believe me. read more

What a great place to buy a car. Fun and friendly dealership. No hassle, no stress. Just wonderful people that made my experience enjoyable. Love bed every minute of it. read more

I purchased (cash) a certified preowned 2015 Buick Encore from Thorson on a Friday. Sunday morning the car was dead, Buick had the battery jumped, I drove to work and when I left at 9PM, battery was dead again, I had security jump it again, half of the interior lights didn't work but I got it home where it died again. I had it towed to a local dealership. Thorson had sold me the Buick with a bad battery, low fluids and low tire pressure which were all found by the Penske Buick dealership. I contacted Merlin Froyd who told me he understood my insecurities about this vehicle and said he would locate another vehicle for me. He did NOTHING to help me. I would email him cars that were available and no reply. Now, 6 months later, I could no longer look at the Buick without wondering if it was going to start. I sold the Buick on my own at a $5,000 loss because Mr. Froyd wouldn't buy it back from me. Thorson Motors is the reason used car salesmen have terrible reputations. DO NOT TRUST THORSON MOTORS especially if you are a woman! read more

I haven't left a review in years, hoping the service would improve, but let me say, this place just gives you the run around, they tell you bring your car in next week over and over again so now it's been 3 weeks and I still haven't been able to bring my car in for service because they have "no room and it will be sitting there".. I live about an hour away and the problem is never fixed the first time so I have to come multiple times, my car is always dirty like I said before, so what I'm trying to say is this place hasn't done anything to improve or satisfy customers, my mistake for going back and buying a second car, maybe because the only one who truly cares to help or do anything for you is RON who sold us both of our vehicles.. the only reason this post got any stars was for rons service, but this dealer gets no stars until they improve and satisfy there customers read more

Service is horrible. The phone rings at at least 4 times whenever I call and when they do transfer you to the service dept they hardly ever pick up. I have to wait much longer than expected time every time I bring it in for an oil change or to fix something on the car. Very frustrating. I also had to change the battery 1 year into leasing it!! And parts keep falling off my 2015 Buick Enclave so I have to keep bringing it in. read more

This is very important please read the entire review... I was recently contacted by somebody claiming to be an attorney and they were threatening litigation due to my review. They are claiming that I am slandering this company.... what they fail to realize is that slander is factual when you are telling a lie.... this is 100% truth I have the credit card statement to prove the amounts and the receipt showing that the cluster had a one year warranty parts and labor... but it's okay I hope they didn't think that the only made one lawyer.... I'm starting to feel stressed out over this.... you cannot silence the truth Bad experience. I originally took my truck to the dealer to have my speedometer calibrated with the ECM with a known trouble code.... and previously have the service done to the speedometer a few months back I was given a one-year warranty on parts and labor, the problem reoccurred five months later I took a back to have the issue addressed once again and I was told I would be charged $230 so I had no choice but to agree because I didn't have my service record on hand.... I was also told my truck had to trouble codes I knew about the first one because I had it scanned right before I took it in. The service rep told me I was looking at about $4,800 plus tax in parts and labor for the second trouble code... at this point I decided to pull my truck out because there was no major symptoms that led me to believe that I had to pay $5,000 to have repaired.... upon picking up my truck I asked for copies of my service record and they clearly reflected that the speedometer situation was under warranty as stated parts and labor.... the service manager told me that they wouldn't continue to address the speedometer every time I had an issue, HELLO! Why issue a warranty if you're not going to honor it? I argued the point with the service manager and reduced my bill from $460 to $230... they charged me $230 to tell me I had to trouble codes like I said I checked the codes the day before then the check engine light was only throwing one code..... they failed to reset the trouble codes so I brought my truck home took it to my regular mechanic scanned it again and we determined that there was only one trouble code being thrown it was the one we had knew about prior to taking the truck to the dealership..... so at this point I'm led to believe that this dealership scammed me out of $230 if Thorson GMC reads this Yelp and cares about its customers the day took my truck in was March 27 2017 and I picked it up on March 28 2017 I paid with a American Express the vehicle description is a 2003 GMC C 4500... you have my service records there make good on my claim call me up an issue a refund and I will take down this review by the way you guys scratched the hood of my truck.... you guys deserve falling stars especially you Joe in the service department trying to rob me for 5,000 bucks of service my truck doesn't even need!!! You guys are cold blooded snakes!!! read more

Thorson Buick GMC - The only known code, you guys lied about the other one!!! - Car Dealers Near Me - Pasadena, California

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I have had a less than satisfactory experience with this dealership. I bought a 3 year old Sierra from Thorson in July. The sales process went OK with a few exceptions. They had to charge up the battery before I could test drive the vehicle. I asked the salesperson if he could touch up a few paint chips, but he just blew off my request. After driving it home I realized the floor mats were missing. When I went to start the vehicle a short while later the battery was dead. Since it was late Saturday I was told the service department wasn't open until Monday morning. So I had to get AAA to start the truck Monday morning and spend another hour at the dealer to get the battery replaced and get the floor mats. I took it in for a service recall a few months later. I talked to the service advisor about touching up the paint chips while the vehicle was there. He said he would have the paint department look at it. They took care of the service recall fine, but I was told that the paint department said the chips in the paint were too deep. What? I had to go to the cashier to sign some paperwork and was told to wait in the waiting room. Fox News was blaring their propaganda from the TV and there was no way to change the channel. That told me all I need to know about that dealership. I filled out a customer satisfaction survey that was not completely positive. AfteI traded a couple of phone messages with a customer service rep but she gave up without much effort. I will have them take care of service under warranty, but they will never get another sale or other repair service business from me. 6-22-19 Update: I recently looked under my truck to discover there was no spare tire. The lock that allows access to the spare tire release mechanism was still in place. The cable and retaining clip that holds the spare tire were cranked all the way up. I called the dealership to see if they would provide me with a spare tire. They said that it must have been stolen and that they would never sell a vehicle without a spare tire. If it was stolen it must have been a very considerate thief since they took the time to somehow manually crank the tire all the way down and then also took the time to crank the cable and retaining clip all the way back up. I asked if checking for a spare tire was part of the Certified Pre-Owned checklist. It is not. Prior to noticing that the tire was missing I had my vehicle at the dealership for a warranty service checkup. This included rotating and balancing the tires. I asked if the spare tire was checked as part of this service. It was not. I have bought my share of vehicles from dealers. Most dealerships will bend over backwards to please the customer. You would think that, regardless of how the tire came to be missing, it would be a minor thing to supply a customer with a spare tire. This is my first time at Thorsen and it is my last. read more

Before you sign your contract, make them remove the $500 bullsh%#t "disposition fee" on the front page of the contract. LOOK FOR IT! It's a 'punishment fee' you are charged if you turn in your car and don't get into another GMC and the end of your lease/sale. They conveniently will not point this charge out to you so make sure you check for it. Their current finance person, Debi, is useless and will defer to GMC financial about the charge. Don't get screwed like I did. read more

Purchased a 2016 GMC Canyon about a month ago. No high pressure salespeople just good.......great old customer service. I was dealing with a death in the family and they were very understanding. Got a great price on the truck and a fair price for my trade-in. Would like to thank Gerry Ramos(Sales person) Julie and Robert in service. I live in Palm Desert but it was well worth the drive and plan to purchase my next truck there a well. Keep up the "GREAT" work Mark W. read more

I did contact Merlin and he did not demonstrate any value to customer satisfaction.. so good luck Thorson and maybe in the next couple years you'll figure to value your customer. read more

HA! this place is such a joke. I decided to try this place out because I usually drive out to West Covina to get my service done. This place is literally down the street from me. As I arrived I have never felt so unacknowledged...(get back to this later)...after the service they stated some things needed to be fixed because of an issue. Unfortunately I was still having problems and finally took it to WestCo they were shocked at the service bill and told me they had changed to wrong things and WestCo (Clippinger) set everything right. On a later date I decided to give this place another chance...I pulled up and guess what? 10mins later nobody even came up to me or said a word..I was the only car there. Any other dealership I have been to a service manager always greets me and lets me know about the current situation. You better believe I left the establishment ASAP!!! Like I said a joke..... read more

Take a good look at the reviews. They get great reviews on sales but not on repairs. They really need to do something about the mechanics at this place. My daughter went there yesterday because her car was making a horrible sound and jerking while at a stop. They were going to charge her $650 to clean the injectors and to replace a Canister Purge Solenoid. And, they told her it would take a week. Chevy, in Glendale, quoted her a little over $100, and they would do it the same day. My daughter told them she would pick her car up and for them not to do any repairs. Joe, the mechanic, tried to convince her to get the repairs done, by scaring her. He told her it would cost her a new engine if she didn't leave it to get repaired. What the heck is wrong with this place's mechanics. I don't think I've read any great reviews for repairs!!! read more

When I called to speak to Merlin, I was told he no longer worked there but would try to help me. It's been two weeks... still waiting.

Never come again. Sooooo bad services and buying experience for fat guys Chris and Ross.They sold me the most expensive 2016 car with airbag recall in a month and their price is most expensive in the world with different person name. It make me so disappoint and sad. Chris also said he was a police and threaten me. It make my heart bleeding and very afraid. I can not sleep everynight and feel terrible about what he said. There are soooo many troubles for you to purchase car here. Sooo angry. read more

I leased a 2016 Acadia from here. The sales man and I agreed to terms that included two free oil changes for two years, for a total of 4 free oil changes. Recently I went in to use my third oil change and was told it was for only for one year. Which was frustrating enough, but then the work they did was SO poorly performed that I'm going to have to either fight traffic and take off time from work to go back there or just pay someone else to redo it correctly. From buying to service - not a great experience...proceed with caution if thinking about doing business here. read more

The shadiest place ever! My husband was dealing with an Internet sales person from this dealership. They did quote the best deal compared to other dealers. We rushed over to the dealer after work. We gave him a check for the down payment, very pleased with the deal the dealer guy presented us with. However, we were told to come back to pick up the car the next day and to sign the contract. Three hours before we were about to pick up the car, we got a phone call saying they couldn't give us the car for the price they quoted us! My husband was willing to renegotiate because I wanted the car so badly. The salesperson kept saying that they would lose money along with other excuses. They were not willing to budge at all although they were the one that broke the deal! I am actually talking about a few dollars. We were not only turned off by how so nonchalantly the salesperson dishonored the deal, but also by his statement, "We don't need to sell you a car/" At this point my husband told him to tear up our check and we wouldn't go back there. I do need to thank this place because it drove us to go to another dealer and got a much better car on the same night! The whole process at the other dealer was very transparent and smooth. It only took us less than 2 hours to get the car and drive out of the lot. :) Up to this point, I felt very disturbed by the experience at the Thorson, but that was about it. I was going to leave this ugly experience behind and start enjoin my new car... that was until yesterday. The salesperson from Thorson texted my husband saying " I THINK we deposited your check". My husband texted him back saying, " You know you can't do that." The salesperson responded, "Why can't we have a deal?" What pissed me off the most is that he was trying to trick or threaten us into a deal by depositing my check. I am pretty sure it was his ploy to get us to call him back. We had been ignoring his calls since he told us that he didn't need to sell us the car. When we called him back to make sure that he didn't deposit the check, he told me he didn't know that we weren't going to have the deal when they deposited the check. I wonder why he didn't say so when my husband told him to rip off the check.(In fact, he changed his tone and still wanted to make a deal with us even after all that. ) If he really didn't know what happened to the check, I am once more amazed by his incompetence! Horrible, horrible experience. They said all these family owned business and treating every one like their family crap. Don't fall for it. They promise you one thing and can easily change their attitude. read more

I came in in response to a factory recall letter. My car was serviced, but no one ever reviewed what was done or what they found. This has been my second experience where this has happened. One person at the counter gives my receipt and then I am sent outside to pick up my car. A tech hands me my keys. The service rep never comes to review the work before I leave. Nice enough folks, but this is not a thorough way to operate. Total lack of communication and closing on the service experience. read more

I cannot begin to describe how disgusted I was with the customer service, with one exception. We were greeted by a sweetheart named Jr. He was helpful to us to his best ability. Professional, courteous, and kind. After we sealed the deal, we went to sign paperwork with an incredible SLEEZE, Daniel Niell. He was like a bad joke! A friend (male) and I walked into the office where my friend was greeted by a handshake and shown to a chair. I followed like a stray dog, zero attention towards me. When we sat down, Daniel starts shoving papers for us to sign. He didn't explain anything and each time I asked about a particular document, he would get irritated and blow off my comment entirely. It wasnt until we stopped signing papers did he actually do something - which was call in the salesperson and proclaim, "They are not signing the papers!!" That made me so angry because if we didn't intend to sign the papers, why did we spend 3 hours at the dealership in the first place!!!? They wouldnt work with us and treated us like we owed them something. Excuse me, sir, but we didn't buy the car yet, so please stop treating me like shit or we will get up and leave. Which we nearly did, twice. He didn't take any concern into consideration, and didn't appreciate that we had questions before signing for a $300/month for 6 years contract, for a car that is barely worth $9k. I made sure to put in a word for him at the dealership. This jackass is not designed to work with people whatsoever. He needs to be fired! I sure as hell never want to see his face again. I dont want to rid the dealership of customers, but if they got rid of this asshole, the business would be a better place. read more

If you like being told your repair will take 3 hours and it actually takes 6, then this is the place for you! A little communication with the customer on the status of repairs goes a long way. All I needed was a quick call telling me they need to order a part or "it's gonna take a bit longer than we expected" would have been nice. Its a shame that they didn't even take note of my inconvenience. Whatever, there are better auto shops out there. read more

Fantastic service, Ron was amazing! Experience there was straight forward with no gimmicks like most other dealerships I bought from in the past. Thank you for being upfront and honest, very much appreciated! read more

Ana Rodriguez, Service Advisor, was rude, unknowledgeable, and tried to up-sell me repairs that I didn't need. I will drive anywhere else across town to avoid this place. Usually, when a low-level service advisor is dishonest, it is the tip of the iceberg, and indicative of a company-wide culture of trying to rip-off the customer. Maybe in the days pre-Yelp, they could get away with this, but now, hopefully the word will get out that THORSON BUICK SERVICE DEPARTMENT CHEATS AND LIES TO CUSTOMERS. read more

The service was fine my repairs did take an extra long time considering what was done. Astrid was really good, though she did a good job I only wished that there hadn't been parts issues I felt that it was really amateur for a dealership not to be able to correctly order parts needed. I truly wish I hadn't have bought my truck considering that my truck was almost 40,000$ and I have had nothing but problems with it since I purchased it. Luckily I shelled out the extra 2,600$ for the extended warranty which I still don't feel anyone should ever have to do purchase cause all that says is hey we as a manufacturer will not stand by our product after a very brief amount of time and use. I could understand having as many problems with my truck had I been using my truck in various extremes maybe but in my situation with such low mileage that isn't the case all of my use has been extremely light I have never towed with my truck and have only used my 4wd very limitedly so having the numerous problems that have encountered they are absolutely not justified!!!!! I honestly don't think I will ever buy another GM product until I see a big change in the quality! Also after the work was done I performed and oil change that someday I got my truck back and inspected the work that had been done only to find massive amounts of assembly lube/grease all over both my transfer case and tail housing of my transmission which was very unprofessional of the technicians to not properly clean before reinstalling!!! Needless to say I was shocked and even took photos of the poor workmanship! But over all Astrid was great and is the only writer I will work with. I have dealt with Joe before and he made various crude racist comments and jokes to me (not about me but about another customer that was African American stating "that nappy head son a bitch again") while I dealt with him. Ana refused to keep in contact with me when I had brought my truck in before and had every excuse as to why her service was so terrible which I found appalling considering she is supposed to serve the customer and keep them updated on repairs and the status of the vehicle! The only reason they get 2 stars is because Astrid kept me undated on my truck! read more

My company has used Thorson for purchasing 6 vehicles and servicing them over the last 15 years. The purchase process has never been a problem, but we have recently started having significant issues with the Service Department. After the most recent service we discovered that when they re-installed one of the front truck tires they only tightened 2 of the 6 bolts that hold the tire on. We discovered this after we drove the truck back to our office. And just today, we discovered that they had damaged the battery cable on another truck after we had them replace the battery 1 month ago. I can no longer recommend them for service, they have set us up for potentially life threatening consequences with our employees while operating our trucks. And to top it all off, we can't even get the Service Manager to call us back to talk about the problems. read more