This is a Shell Gas Station as well. It's near a bunch of hotels including the one I'm staying at. I like that there are a few different entrances and exits on two different streets. I got all my gas here. Newer pumps and no issues at all. Gas was a little bit more here at $3.49 but I liked the convenience. read more

Got a synthetic oil change here. The owner and his son were direct but pleasant. Wasn't waiting long - was very quick and efficient. 5/5 stars read more

I just had a great experience with Totten pond Automotive. Their services prices are reasonable and they help to accommodate my needs and work schedule while the help me with some needed service items. I definitely will be going again!! read more

I would have given this 0 if I could. Cashier had bid attitude. Like I was bothering him for no reason.

I had a very poor experience with this shop. I went in for a quick state inspection, something that takes maybe fifteen minutes of a mechanics time. I arrived at 10 AM on a Saturday (they are open until 4 pm) and pretty much was refused service. I believe I dealt with the primary mechanic, who said that he had too many other commitments and that if he took me, he'd be past closing time. I understand this, but he was unapologetic. He wasn't interested in helping me at all. I really dislike running into people like this, but unfortunately, this was my case at Totten Pond Automotive. A primary rule in business is not to refuse money. What a clown! Take your business elsewhere, or you may run into a mechanic like the one at this shop who doesn't really want your business or care to have it. :) read more

I have been going to see Eddie at Totten Pond Automotive since the late 90s he is a great mechanic honest to a fault. He has never steered me wrong and helped me get over a hundred sixty thousand miles on my Odyssey. He is the best mechanic that I have ever dealt with. Everyone here is great and the owners have a great operation. Thank you Eddy! read more

Totten Pond Automotive - The entrance to Totten Pond Automotive - Auto Repair Near Me - Waltham, Massachusetts

A class act. I have trusted this place for years and they keep getting better. They run a good business.

These guys are great. They stayed late on a snowy Saturday to finish my car even though I told them I didn't need it until the middle of the following week. Above and beyond. read more

When I went to Totten Pond Shell to get an inspection sticker, the inspector failed my car for "safety" reasons. The daytime running light was working fine but it was cracked. In my opinion, it's an insignificant technicality. Then, they quoted a price of $500 plus labor to replace the light. That quote sounded excessively high so I declined service. I was right. Afterwards, I found the part at Auto Zone and I replaced it myself for $210 total. When I brought my car back to Totten Pond Shell for reinspection, all of a sudden, the inspector told me the headlight wasn't aligned correctly and he'd fail it again. If there was a problem with the headlight, why wasn't it discovered during the first inspection? I felt like I was being scammed. Enough is enough, so I realigned the headlight myself, took my car to another inspection station, and it passed with flying colors. Sure, I had to pay the $35 fee again but it was well worth it to avoid dealing with Totten Pond Shell. I'll never go there again. read more

Totten Pond Automotive - It shouldn't be such a hassle to get one of these - Auto Repair Near Me - Waltham, Massachusetts

Had a lot of issues with my car that I wasn't aware of and these guys took care of me! I'm a girl so it's hard to find a place I trust and they fixed everything on my car in a day and priced very fairly. Will definitely be using this place in the future. read more

So not only do they have the most expensive gas in town, but the mechanics here are also SHADY SHEISTERS!! I took my car here on my lunch hour to get a routine oil change because the gas station sent out a promotional coupon via email to employees at my company--$29.99 for oil change, fluid top off, tire rotation and safety check. I thought to myself, seems like a good deal. Plus they offered a courtesy shuttle service back to the office so I wouldn't have to wait around for my car to be serviced.... Well, a couple hours after I dropped off my car, one of the service guys calls me at work to say that they did the oil change but not the tire rotation because that was not necessary. Everything else was fine--except for the battery. I was told that my battery was failing and I should get it replaced as soon as possible. I was given a quote of $130, but given that I've never had trouble starting my car, I immediately was suspicious and told them I'd have to think about it. The next day, I took my car in to the most honest mechanics I know at Meineke Car Center in Brighton for a second opinion and they assured me that my battery was fine. Can you believe that?? It's really shameful how low people will stoop to make a quick buck. So, lesson learned--ALWAYS get a second opinion on a repair and whatever you do, stay far, far away from Totten Pond Shell! I plan to report them to the Better Business Bureau. read more

Quick service, many conveniences, etc shuttle and appointment times, friendly staff and thoughtful of their customers needs Thanks John.

Totten Pond Automotive is a great place to take your car. I love the fact that when I drop my car off, they offer me a complementary shuttle directly to my office door. I trust all of the mechanics to service my car and tell me if something needs to be replaced. They even follow up via text to make sure all is well or if I'm due for service. It's so tough to find an honest mechanic. I'm so happy that I found Totten Pond Automotive. read more

(I was expecting my 100th review to be something more glamorous than a car shop, but oh well...) While I would probably never go here for gas, since the prices are insane, it was the most convenient option for me as far as getting my new inspection sticker, so I decided to try them out. I mean, the state regulates the price on that, so what did I have too lose? Answer...about 35 minutes of my day. Not so significant, but if they had told me that they were still "charging up the machine" (which is the excuse I got later), I would have gone to my office & grabbed the car later in the day. My office is about a 8 minute walk from here, so I was pretty annoyed, seeing as he gave me a 15-minute estimate when I got there & didn't mention anything about a charging machine. Aside from the huge time-suck, they were all friendly and did have a 2-chair waiting area. It also appeared as though they had some return customers that they knew by name, so that's a good sign. And the free ride is a nice touch. read more

Great communication, fast diagnostic and service. I would gladly give them my business again!

The gas is the most expensive I've seen, but it's in a business district and right off the major highway. However, their repair service is great. The staff is always very professional, I am greeted immediately and I got my inspection done yesterday in under 20 minutes. They will also drive you to your office if it's nearby but I've never had to do that. So I recommend Totten Pond Shell for service and inspections but get your gas somewhere else. read more

I've been taking my car to Totten Pond for many years and continue to always be taken care of. Eddie always gets me in in a timely manner and goes above and beyond to make sure my vehicle is ready on time. I find them to be honest, trust worthy and reliable. It is also very convenient as I work around the reservoir. The free ride to my office is also a huge perk! I highly recommend Totten Pond Automotive. read more

This place is the best! Ed is the person who is always helping me, and he's great. They are quick, honest, friendly, and helpful. The price quoted has never gone up after repairs are done. They always follow up to make sure my service was done properly. I definitely recommend their services! read more

I agree with other reviewers that the gas prices here are way too high, but I stopped by today to get an inspection sticker. The staff took my car quickly and the inspection was completed within 35 minutes of my arrival. The service waiting area has a small flat screen TV, to distract you while you wait. read more

Great service provider. I've used their automotive services a few times and have always been pleased. They have car service for convenience and are open during complimentary times for offices in the area. What more do you want? Folks who are at the desk are always nice and helpful. I would recommend this place for anyone who needs automotive service. read more

I had a groupon to use these folks for a synthetic oil change and tire rotation. It was really nice to speak with someone on the phone who seemed very interested in making the process run smoothly... ie. they spoke clearly and actually took the time to talk instead of just acting like it was a hassle to deal with customers. When I showed up, the people seemed friendly and the service was pretty quick. I guess my biggest gripe comes from the Groupon I used. Since I have an "expensive" car, I figured it would be cheaper to use the groupon than the dealership. I was wrong. They charged me extra because my car used more oil and the filter was special. OK... I get that the Groupon wouldn't cover "special" cars completely. But, then they told me my tires couldn't be rotated (another part of the Groupon that was included). The treads were wearing low, so they couldn't be rotated. All perfectly friendly, but I can't help but feel it was a little bit of the slick-willy approach to car service. I got charged more for the extra oil and the special oil filter, but they didn't discount anything for not rotating my tires. Many Groupons truly do suck and the small print makes them useless sometimes. But I gave 3 stars here because Yelp says that means "A-OK" ... this place was "A-OK". The people were friendly, but I don't exactly feel like it was good service or a good value. read more

The staff here is always helpful, straight forward with you, clean and efficient. There are no hidden fees, etc., and all work is done as expected in a very timely manner. It's a pleasure to do business with John and the staff!!! The shuttle service is a big plus, too. read more

Good folks - clean place - timely, honest repair. Had a decent spot to sit and wait - convenience store available for snacks. All good!

Two cars and 5 years later, I won't go anywhere else. They are as skilled repairing American made cars as well as foreign. I trust them explicitly. Ed is kind, courteous and takes time to explain everything that needs to be done. There isn't any pressure to do repairs/replacements that could possibly be done at a later date. Being given the "heads up" or recommendation that your tires will need to be replaced in the next couple of months is welcome. That's just an example. They really do have the customer best interest in mind. *****Their car service is a phenomenal addition. Talk about convenience! . I will continue to go as long as I live in the area. read more

Consistent high quality and dependable service, been using here for 2 years! Wonder why never have this kind of service when I was in New Jersey. read more

I've been coming to Totten Pond Automotive for quite some time now and they've taken care of my car plenty of times. I was given their location as a referral and I've grown to be a loyal customer of theirs ever since.Their customer service is exceptional- they've taken my car on the fly and I've never had any issues. The best part is that they always offer you a ride if you need it which is rare from what I've been accustomed to. Great group over there, they don't disappoint! read more

The service center here is awesome. Very very professional guys, very friendly and they offer a shuttle service - perfect. I was quoted 600+ dollars at another shop and they did it here for 300! They also looked inspected my car at the same time and offered to look into replacing a door handle I had problems with - got it fixed in the same day and for a fair price. All of this took just a few hours and I got a call back that it was all ready. I don't have anything negative to say. They did not con me or try to find any problems - they are honest people and did a great few repairs on my car. People say gas is overpriced - but it's a huge business section of town and right on the highway so not so far-fetched honestly. Service Center - A++ read more

I decided to go to Totten Pond Automotive for a MA State Inspection Sticker because of the excellent reviews on google and yelp (over 4.5/5). I first went Friday afternoon (6/7/19), but was told by Ed (in a frustrated manner) that the internet was down and they wouldn't have it fixed until the end of the day. So, I came back later the next morning (6/8/19). Ed was still clearly very upset about something as his face had a big 'why the heck are you here and what do you want from me' kind of look on it (the worst thing for a potential new customer). I kindly asked for a MA State Inspection Sticker, and Ed, in a very rude way, told me "keys and registration," then leaves the office. I got my keys and registration, came back inside, and then waited for 10 minutes until he came back. He comes into the office and again says very rudely "where's your car?" I tell him "out front," he takes the keys and registration, and tells me "sit and wait." So I wait for 10 minutes, then he comes back in in an extremely rude way and asks me "who installed your left headlight?" I say honestly that the bulb was replaced several years ago (and had never been a problem). He says "it was installed incorrectly" (whatever that means) "and the light is scattered and dangerous for other drivers." He says "I should fail you technically, but will let you off to go get it fixed before you come back here" (scolding me as if he is the police). We then go inside and I say "thanks" and leave. All I can say now is that I have no idea how Ed and this business has received such excellent reviews, as I witnessed him be rude to another potential customer on Friday when their internet was down. I would not recommend Totten Pond Automotive to anyone for any service. I will be glad to go somewhere else. read more

We needed help with the taillights on my car. We replaced bulbs and that didn't do it. Thought it was probably fuses, which it was, but we couldn't figure out which ones to replace. A very nice mechanic replaced the fuse and only charged us a half hour of labor. Definitely recommend Totten Pond Automotive. Friendly, knowledgeable, and fast! read more

I have been using their services for Morgan 3 years now. They always provide high quality works. The next day, the owner will send a follow up text message to check w you. Another thing that separates them from other car repair places is they are honest. If you ask them to do some works that your car really don't need it, they will let you know. I always trust them. read more

Needed an oil change and inspection sticker. Everyone that works here is courteous and professional. They took my car in and even gave me a ride to work. My go to place for quick car service. read more

One of the best automotive repair services I have been to. They were quick and knowledgeable. The place was clean. There was space and room, not crowded. I plan to continue going here for car services. I need an oil change and state inspection in the next month and will have it done here. read more

Most Expensive Gas Station in Boston Area. In 2014 I purchased 3 Synthetic oil changes for $79.00 through Amazon.com. Used two in 2014 and had one left to use. I knew the promotional value for the 3rd oil change had expired but my initial value of $26.33 was still there. I called the Garage and they gave me the price of $76.00 for the synthetic oil change. I was willing to get it done as much as it was quite high because I work nearby. However, they refused to use my $26.33 out of $79.00. Instead they advised me to call Amazon and work out with them directly. I have several friends and family in the area. I would not go back or recommend it to anyone. Customer Service Rep at Amazon immediately refund that amount back to my credit card without going through any trouble at all. I will continue using Amazon, but not Totten Pond Automotive/Service Center. read more

Anytime I come here for service everyone is extremely helpful and professional, especially Eddie. I usually come here for inspection stickers but more recently I had them plug a tire for me and the plug lasted for about a year. Their prices are fair and it is super convenient that you can drop your car off in the morning and get a ride to work! I just had all 4 tires replaced and Eddie called me gave me a couple of quotes to work with as far as tire recommendations and he had it done by the end of day. Can't say enough good things about this place. read more

These guys really helped me out. It was a relief to find a trustworthy, patient, and fair garage. I inherited a car and barely took care of it, not knowing what it takes to maintain a vehicle. When I felt something go wrong with the tires?brakes?axel? I brought it in and feared the worst. I had planned to shop around to find the autobody shop that would offer the best price for whatever service it was I needed. Totten Pond offered to look at the car and quote a fee. They called me a few hours later, described what they found, gave a price, and even offered to take care of it immediately so I could drive home in just a few hours. The price seemed fair and the promptness is worth every penny. On my way out, someone reminded me to get my oil changed and showed me how to change the windshield fluid. A few days later I got a text from the owner of the shop asking me if everything was OK. He offered my next oil change on them, as a thank you for my business. The car is running like new. Highly recommend these guys. read more

highest gas prices i have seen anywhere in New England - due to their location near all the hotels, office parks, oh, and the busiest damn highway interchange in the area, i can only attribute this to GOUGING. if you buy gas here you literally pay $.25 more per gallon, if not more, on all grades. i'm happier to risk running out of fuel, coasting down Totten Pond Rd, before going here. for those familiar with Sifl and Olly .. this would be on the Precious Roy Shopping Netwerk.. and Precious would inevitably declare "YOU GUYS ARE SUCKERS!" . read more

Really great repair service. They even drive you to your office after you drop your car off. Always quality repairs, and they've never overcharged me. read more

I had a good experience at this shop. Went in for an inspection and they determined two of my lights were out. The way my car is designed it was a labor intensive job and therefore they had to charge a good amount for labor. I didn't plan on spending so much that day going in for an inspection so I asked the main mechanic guy if they could provide any discount for first time customers and he gave me 10% off. Given he didn't have to do that I thought it was very nice, I will be back here again. read more

Very good service center. Near to my office provides the drop off so very convenient.

Work across the street and have gone here for the last 2.5 years. I've never had any issues and have always had kind service. I've gone here for oil changes, tire replacement, state inspection and tire sensor repairs. Thanks guys! read more