We just wanted to see the inside of vehicles to figure out what my wife liked. The guy standing at the front window stopped us and told us "Yes, the cars are unlocked to see. But asked us to come in first to find a car. Good I just wanted to know the lease deals so figured why not. Told Mr. Thomas up front we didn't want to buy, just checking out cars at the different brands and getting the lease deals from everyone in the area. He gives us the biggest run around, takes down all my information. And I tell him again, we just want to know the lease deals and want to look around. He leaves, and doesn't come back. Mr. Thomas sends his boss to convince us they have the best "MAINTENANCE SERVICE CENTER" (What the fu¢k does that have to do with me, I work on my own cars) and that this is the best time to buy. And still DID NOT show us or tell us the lease deals. All I asked was one thing and he tells us about the Maintenance Center. Wtf. Waisted our time. Then he finally looks up the lease deals online and we asked to see a car, he says oh we don't have that one. Or that one. Or that one. But we have the Kia soul. You just waisted an hour of our time to tell us you don't have any cars. So we leave to go see the cars they do have outside and they're all locked. So the first guy lied to us initially. This place is trash, their car selection is trash, and they're sellers can't be trusted obviously. Why lie and give us the run around except to keep us from shopping other places. On our way out, we see Mr. Thomas outside with another couple instead of answering the ONE question we asked for. DO NOT WORK WITH Sidney Thomas if you have to go here. read more

I went to Tobin Kia for routine service on my used Kia. The service department was excellent. The dealership was friendly, clean and extremely professional. Joseph Defalco my service advisor was awesome. read more

This place is a rip off, I Bought a warranty on a used car, for extra coverage My Alternator went out and it cost me a $1,000 i called the warranty company and tried to a claim, i spefically told her the car was at Firestone getting fixed, and that I would give my warranty info to firestone so they could c0ontact her. And get the ball rolling on this claim. In the meantime it was the weekend and I need my car to for work 1 Firestone never contacted the FIRST AUTOMOTIVE company, so contacted her again and asked could she start the reimbursement paperwork. Thats when she told me that it was highly unlikey that i would get reimbursed since it happen SO LONG AGO (2weeks), and then she told it wouldn't happen because i didnt go through the Delarship to get the car fixed, which was never stated to me when purchasing this warranty.AND IT IS NOT STATED ANYWHERE ON THE CONTRACT THAT I was given I felt honestly like this woman was just making all this up As she went along. So when the warranty company told me that they didntt want to reimburse me or pay out this claim that I had I went to the dealership andid the dealership and got in touch with Joe the finance guy who sold me this FAKE WARRANTY He tells me hes gonna take care of it. And it's be all no problem you know and I don't know why they would do that to you. So according to my paperwork this was the first time the invoice had been sent into First Automotive this lady was denieing it without even seeing it or knowing what it was Finance Joe calls me back and states that the mileage is off and it's out of warranty I say impossible, but it was jn the paperwork not on the car on the paperwork it read 120,000 when it should of read 102,000 So I get the correct paperwork back to TOWNIN KIA Firestone wrote the wrong mileage on the invoice and TOWBIN KIA/First Automotive warranty company made me get a whole new invoice instead asking their sevice team or lookung at my recentxsmog check which us meantime I asked Joe Hey man come out look at th is clearly in and I show him my my Smog Check which had been done the day before the alternator went outhe He said to me he didn't know what kind of fraud I had going on but it seemed sketchy No Joe the plan that you sent me I want you you signed me up for that's sketchy you're sketchy that 1st Automotive is sketchy. Of course I don't know if has me jump through all these hoops to get them the right paperwork and then the sign is back to them and resended I was down back-and-forth at Kia probably 3 or 4 times just to get this all Situated For them to call me back in an hour and say no again this time they stated no because I had canceled my plan I said you mean the plan that is not paying out I canceled it so I could at least salvage some money from it. Finance Joe was the main one you can't get this now because you canceled your plan to start Can't cancel something that never was. What I'm missing here is customer service and how hard they fought not to give it to me that's why I'm writing this and how ridiculous this dealership is,this dealership is a big a joke iand that includes GM Chance, Finally gotta hold of him through the service manager of a different delearship because all of his minions are trained to kind of cut you off before you get to him and not fix your problem but shoot you away before you can talk to the manager who's going to shoo you away anyway so.He pretty much listened to my whole story and said I'll get to the bottom of this and I'm gonna call you back today never heard back him nothing And it's crazy as these guys didn't even offer me a car wash an oil change Gas fill up nothing. I will say one thing Nick thank you, he seems to be the only kne over there getting stuff done, as For Joe in finance straight Trash he was the one who sold the warranty package to me. Out $993 (Alternator) Out $1,300 ( Cost of fake warranty sold by TOWBIN Kia from 1st automotive) DONT BUY FROM THEM!!! YOU WILL REGRET IT read more

STAY AWAY AT ALL COSTS This is a long one so stick around for the whole story but if you take anything away, please spare yourselves and go somewhere else. For weeks I have been wondering if it was incompetence or just plain slimy deceitfulness that I experienced at Towbin Kia. Either way, I would warn anyone against doing business with any Towbin dealership, but Kia especially. I have a 2019 Kia Soul with just over 70k miles on it. I had not had any major issues with it so far, then it broke down out of the blue. It's still under the original warranty so I had it towed straight to Towbin Kia where I bought it. I was told it is an engine issue and I have warranty for that but that they would need maintenance records. Little did I know that they wanted to see at least 15 oil change receipts. I was able to produce many but not all and was told after going back and fourth with warranty that they were declining coverage because of that. I was frustrated but understood that this was a technicality. I asked how to proceed with repairs and wanted to know what the specific issue was because when I asked I was told they weren't sure and they'd "have to take the whole engine apart" to find the issue and that that was too costly and not worth it. I was told that the whole engine needed to be replaced because of this. I was confused as to why the recommendation would be a whole new engine when we didn't even know what the issue was. I was continually blamed that because I hadn't maintained it well enough the whole engine was "probably ruined". Yet they still suggested against further testing and I was recommended to talk to sales and get a trade in offer. Since my car was already there and had been towed I decided to hear how much would be offered to sell the car..... to which I was told one thousand dollars. For my 2019 with 70k miles in great condition other than this issue. And of course they tried to talk me into a new car. No thank you. After what I've learned about the terrible craftsmanship of Kia engines through my research while dealing with this I wouldn't touch another one with a ten foot pole. Now i had been renting a car for multiple weeks because this was taking so long to figure out. I was speaking with Peter who is apparently the service manager but is impossible to get a hold of and I'd go days trying to contact without hearing back. Once after trying to call multiple days in a row I drove down in person and was told he was in meetings at another dealership all day. Not to mention his condescending attitude. I'm not sure if it's because I'm a woman or just not a car expert but the guy has a knack for making you feel stupid for not knowing how everything works. I'm a single mom who works full time, I need a car to get around and can't afford the amount it was costing to rent a car for weeks on end. I was being told my car was basically worthless and unfixable so I went to Honda and bought a new car and had the Kia towed to my house to figure out what to do with it. I was then notified by the tow truck driver that they drove the car out to him at the dealership. I was still under the impression that it couldn't turn on or run. This shows me that there is no way the condition of the engine was as dire as they made it out. I decided to have a friend take a look before selling it off for parts.... And wouldn't you know it IT WAS FIXED WITHIN AN HOUR WITH A PART THAT COSTS $160. (The engine did not need to be "completely taken apart" to find the problem.) So now I have an outrageous new car payment that I wasn't expecting and can't afford when my old car that i just finished paying off is just fine. I've been driving it around for 2 weeks now with no issue. But cannot take the new car back and am stuck with. So. My take home from this is that they saw an opportunity with my warranty being voided to make some money and take advantage. It's a win win for them as they get the opportunity to try to make a new sale to someone who is desperate and has been waiting weeks without a car, and in addition they get my old car practically given to them for $1000 and they can fix it for $160 and resell it. As the going rate for similar is $15k+. Slimy deceitfulness is my guess. I'll be contacting the Better Business Bureau about this one. read more

My wife and I have purchased couple vehicles from this dealership. They have always been upfront with me. They do not play mind games. They actually care about getting you into the car you wanted. Most places with try to pus their car brand. I went to a dodge dealership because she wanted a certain car in the used lot. I did all the paperwork the day before. Everything was set. The got greedy and tried selling me a brand new car way out of budget. So they lost the sale. We went back to Tobin Kia. They got my wife into the car she wanted. So huge shout out to Mr lucky our car salesman. He sold us our 1sr challenger 2 weeks ago and we are back. Freddie, the sales manager will hook you up. He cares about what the buyer can realistically can afford. No smoked mirrors. Thx again MR.Lucky and Freddie. read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

If I could give a ZERO I would. I went here several times to look at cars that were promised to be in my budget. Funny enough every time I got there the car "just sold" and I was presented with a different car much higher than my budget. Classic bait and switch. I was also promised a gift card for every test drive. I test drove three cars in two different trips. I asked for my gift cards and was berated as to why I really came in smh. After pushing THEIR promo.... I got 1 card in the mail. I asked the dealership why only one and a random person texted me, refused to give me their name, stated rudely I would not be receiving what was promised or promoted and then ignored my further questions. Extremly pushy, bait and switch and rude while ignoring me..... no wonder why I took my CASH somewhere else! UPDATE: I also reported this company to the Better Business Bureau.... loads of reports on this company!!!! read more

Bought my new car here in 2019. Prior to that, and since, only used them for service. They used to be AWESOME! Now they're not so good. Have had an issue for over a year, they keep giving me excuses and still have no idea how to fix it, which is not right since it's an integral part of my vehicle. Maybe it's since Towbin took over service went downhill. So frustrating read more

The entire staff from start to finish made this process very easy for me. I was truly nervous when I walked in but Mr. Bailey made me feel comfortable in the entire process. Thank you Towbin Kia you all are a Blessing to me. Azur Richard read more

Their service department is very nice and helpful. Every time I have brought my car in they have been able to take care of Car need right away, and everyone has a great customer service. read more

Had a great experience at Towbin kia. Kekoa was such a great help, very professional and made the process fast and easy. Kept in touch to see how we were doing with our new vehicle. if you are in the market to purchase a Kia ask For him. read more

I'm frustrated with the service at the service department. It's been two weeks since we took our Fiat to the service as it failed smog check as there were errors needed to be followed up. They explained what they would do but they haven't given us the update after unless we have to call and ask them every time. I still have no idea why it is taking so long. They don't understand TIME IS MONEY. read more

So let start off by saying I went to Jim Marsh Kia Dealership yesterday. It's is so close to my house. Let's say the experience was interesting to say I would give them 1 star. So my wife, kids, and I drove across town to Towbin Kia. We had a totally different experience. I will start with the finance manager Joseph. Super nice guy, great attitude, very down to earth and while still trying to sell us more products because that is part of his job. He never came off pushy or demanding. He really is a nice guy. My wife and I had a fantastic experience with him. Now we will talk about my sales lady. Her name is AAliyah. The title is a sales and leasing consultant. She was fantastic, went above and beyond the call of duty. She really listened to us, and trust me, my wife and I were playing hard ball. Even tho she is young, don't make the mistake she can play hard ball also. For a young lady, she acted like a season vet. We were also very impressed because she liked 20. I hate to say this, but older generations sometimes see this younger generation as lazy. She is definitely not defined by her generation. She was a hustler, and the customer support was on par with top-notch service. If her boss is reading this review, give her a bonus or a raise. She was fantastic. We walked out with a Kia Carnival 2025. Thank you again to both of you. read more

BEWARE! The free registration and tax promotion is a scam. They flushed us with yesterdays lunch after we took delivery and sent them the DMV receipt as instructed. Once you drive off the lot they are done with you. Evidently this is common to other customers too we're learning. We've been in extensive contact with Tobin's customer service and sales Dept through multiple emails and calls over several months and they've balked in honoring the promotion. We're not alone in this. ZERO Stars. read more

My family and I made an appointment online and we were assigned Sina. He made buying the car such a good experience because he actually cares about giving you the best deal that makes you comfortable. Throughout the whole process he stayed with us and explained everything very clearly. While we were hard clients he didn't seem to mind at all and was extremely kind, understanding, and helpful. If you're looking to buy a car with someone who actually seems to care about what's best for you and not just being pushy then definitely go to him. read more

I recently visited this dealership and even tho I did not purchase car ( because of a me issue ) I have to say that Dylan Briones was amazing . He was accommodating and patient, trying to get every little thing I was requesting . Every time I go buy a car I feel pressured by the salesperson and I start to get uncomfortable! This was not the case ! If you go there , make sure you ask for him ;) read more

Had my Kia serviced today. Manager Peter Gonzalez went above and beyond for helping resolve a problem. Thank you.

I would give more stars if I could, if you need a good car sales men ask for Carlos ! He's amazing, he got me into my current car now and my last car as well! He's amazing ! He works hard and really cares about his customers. Very kind, professional and honest. He's truly the best and so it this company ! I've owned a Kia vehicle for a little over 5 years now and I've never once had a car issue, easy to make appointments for oil changes, wouldn't go anywhere else ! Again if you need a reliable honest and hard working car sales man go to Carlos ! read more

First things backstory. My husband and I are in need of a reliable car for less than $10,000. We are about to purchase a home soon so we don't want extra car repairs but know buying a used car is a gamble so taking our time buying the car. We get a call from Alex at Towbin Kia saying they have a 2012 Nissan Sentra as a manager special. Already pretty hesitant as those car tend to have bad transmission, I should know as I had one. The car has 80,000 miles and pretty decent service records and was really cheap so we figured we could take a look at it. Admittedly, we should have taken our own experience from having a Nissan Sentra and said no thank you from the get. We get there, the car has some cosmetic issues and it smells strong of smoke, but what do you expect with a car that's pretty cheap. Cosmetic issues I can get past. Finally to the test drive. It drives fine for the first five minutes on residential streets. We get to a street by the Ocean Spray factory, it's unusually empty and on an uphill. My husband steadily speeds up to 50mph and the car starts stalling until all lights come on and it slowly dies. He manages to get it going to move to the side of the road and calls to tell them the car broke down. They come pick us up, a guy comes to drive the car back to the dealership. It starts up with no problem. Back at the dealership, the salesman that drove the car back immediately questions my husband: Salesman: What happened to the car? Husband: I took it up to 50mph, it stalled and shut off S: Well it drove fine for me. You been looking for a car long? H: A while. Why? S: :Looks at our little reliable 2007 Toyota Corolla: Is this car for you wife? Because it drove fine for me. H: it didn't for us, it broke down. What are you trying to say. We didn't do anything out of the ordinary to the car. S: This car is perfect. There's nothing wrong with it. You have a good night. We understand that things can get missed in used vehicles but the way we were treated was unacceptable . I'm not sure what the salesman was thinking we were trying to do but that was a crazy experience. If I ever need to recommend a dealership to anyone, I would definitely say don't go to that one. Also, Alex never came out to at least check on what happened. read more

My friends husband was there to lease a car. They took advantage of this man's age and ripped him off. Non responsive when his wife called to resolve issues. Ripped off . read more

I had a 2013 Kia Sportage and after 10 years I decided I wanted a new car. After researching cars for months I decided on getting a new 2023 Kia Sportage Hybrid SX Prestige. I decided to get another Kia because my last Kia was a great car. Kias are very well made and reliable and my new hybrid is so luxurious. It's such a quiet and smooth ride. I love it!!! The salesperson Kekoa and GM Chance we're very helpful. Thank you Kekoa, Chance, Amy and Warren. read more

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Towbin kia was wonderful my experience was great Warren the salesman was very knowledgeable and made me feel welcomed. Exceptional customer service Dezy was nice and helped me and knew everything about the vehicle and explained all the features in detail And the service was seamless to me thank you Kia thank u dezy thank you Warren for the excellent job you did with me !! One happy customer. read more

Had a few road blocks but KIA took car of me ! Thanks LIZ and Chance. Thanks for everything!

When you make a 9:00 am oil change appointment and they tell you it will take an hour and half for it and another half hour for a system recall they just happen to know about before you made your appointment and didn't bother to tell you. So here we sit for two hours with a lot of things to get done before heading into work. Obviously appointments don't make a difference here. So if you want to wait 2 hours for an oil change come here. read more

Almost gave up on Kia after I was having numerous problems with my Forte that seemed to just keep popping up, specifically spark plug misfiring and brake rotors being warped. However, I decided to give them another shot when I decided to purchase my new car. Kia SUVs were highly rated on KBB, so I got my pre-approval for my car loan and got some appraisals for trading in my Forte. Towbin Kia had the second highest appraisal for my Forte, just a few hundred dollars short of what CarMax was offering me, so I went in and they matched it no problem. Troy was the salesman assisting me and though they didn't have the largest selection of new cars due to the market and availability, he helped me find a few solid options and helped me find the car that best suited what I was looking for, conveniently enough this Sportage had just rolled onto the lot that morning! After Troy checked to make sure it was available for purchase still, the paperwork went smoothly and fairly quickly. They took care of everything for me and made trading in my car and getting me in the new SUV incredibly simple! Warren is the guy who went over all the paperwork with me, and let me tell you guys, he's the man! He's funny, helpful, very lax, and a hard worker! When the bank that I got my pre-approval from refused the dollar amount of the new SUV I was purchasing, Warren went to a new company and got me approved for a loan with a slightly higher APR, and to compensate he took $1000 off the SUV so my monthly payments would stay the same! Then came the cherry on top of my whole experience, sorry I meant to say, the Kerry on top! As I was transferring everything over from my Forte into my new Sportage, they sent out the lovely, wonderful customer service manager, Kerry, who went over all of the functions of my Sportage and made sure I understood the car inside and out as well as setting up my Kia Access app. Kerry is truly a gem and she's been available to help me with any questions or concerns I've had at any time! All in all, these 3 had made my first car buying experience as easy as buying a new pair of shoes, just with a lot more paperwork. I'm still convinced I signed my soul away on one of those papers, but that's ok, I know they'll take good care of it! I would also like to give a special shoutout to Joe and all the other people in the service center! Whenever I was struggling with a problem on my Forte, the lovely people in the service center took care of it and got my car running smooth again, at least until the next problem arose. Seriously though, it may take them some time to identify or fix a specific issue but I can guarantee you they're constantly working to find a solution to any of your car troubles, and they're all genuinely caring people who will help you out any way they can, especially Joe! I'd like to thank all the employees of this Towbin Kia for being so helpful in all aspects of buying or servicing a vehicle! You all deserve a kiss on the forehead and a raise in my opinion! I'll be sticking with Kia now, because I'm convinced the lovely people at this location will help me with anything I need. read more

Sales staff communication is awful. They will not respond to emails. Assume this would reflect the rest of the staff as well. I will look elsewhere. read more

Been a customer since 2017. I'm on my second Kia Sorento and I love it! I would have given them a 5 stars yet things are not the same. Things changed once Towbin took over. They were an amazing dealership. There are several people who work there in sales and service that are amazing. They definitely need to hire more people and work on customer service and communication. Ed, Joe and Russel are very hard working guys at service. Thank you Russel for coming to my rescue several times with my car in recent visits. Barbara is a great person to talk to if you are buying a car. Please Kia make sure to return phone calls or start an auto text service when you can't respond to folks. I know you all are busy just make sure to get back to people within 24-48 hours please. Thank you! read more

Go see Evan this guy made the impossible happen even traded in 2019 hatchback and they gave me way over what kbb was giving me. Also wanted to get the car in just my name and they made it happen with a lot of incentives. So thank you again!!! Outstanding customer service. Although I did trade in for a higher trim literally 2 weeks later haha but again they made the impossible possible. read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

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Total clowns. Granted there are not many decent deals around right now anyplace. But so far this is the WORST place, by far, that I've shopped. They advertise they have a dozen in inventory of the car I wanted then the sales guy says the website is broken and they have none and won't be getting any soon, and if there were any they would charge me 10K over msrp because of the shortages, so what I need to do is buy a different car that the sales guy decided was right for me (of course way more money) Bait and switch is annoying but the worst was the spying. someone called the sales guy while he was talking to me and he put them on speaker without saying anything to the caller, this person was listening while he tried to strong arm me about details of my finances. None of your F*cking biz dude and whoever the creep is listening and thinking I'm not noticing what they are doing. Were they trying to steal my financial data or something right in the middle of the dealership? I have no idea and can't think of why anyone would do try a thing like that. read more

Be honest and fair in your dealings! In my previous Yelp review i explained why folks should never deal with Towbin Kia - I listed five serious concerns. Now since then they have reemphasized their poor business practices. They claim to have reached out to me- and that I never responded. FALSE! They did not leave a message or an email- nothing besides the lack-luster response to my YELP review- where she posted the generic Dealership number and asked me to contact her directly. HOW??? No email, or direct number-NADA!!! No wonder the Tattoo Joes and Rameem the Snake-s are in their positions of prominence- They are doing just What their boss prefers. My suggestions Don't take your trade to Towbin - Go to CarMax Say no to everything that is offered in the back room.- if the warranty is that valuable - go to next dealer down the way- they can sell it to you as well and not under pressure circumstances where the real costs are hidden in $paying over time...$$ OUCH. I am not opposed to these products just to the exorbitant prices and mark-up that is part of the back-room experiences a Towbin Kia. When I bought my KIA EV6 two years ago- the manager of the KIA dealership in CA agreed to sell me the same products at $100 over his cost- and not 100-150% ($2,000) markup. And we remain friends. He moved to a Mitsubishi dealership or I would have purchased from him again... Always have your own financing ready- sometimes dealer financing is helpful- but rarely. Read the Reviews on YELP and other sites - and when you do get a good deal - share that too on YELP or FB etc. We all need to keep the Towbin Kia's of the world- being honest and fair in their dealings. I really thought that Towbin would have been a better experience - considering the few positive reviews that I read- NOT SO MUCH! Lizeth leave me a message with 'good' number to call you. For real this time...! read more

Bought a new Kia Soul from them. Jacob Masanz was a great guy he made sure I received an amazing deal and went home with my car. Also, Kerry went over all the features of my car before I went home. They were both exceptional to deal with. read more

All I gotta say is go see DaVante Hudson, he's super cool and helped us through the process of getting us in a new car. Highly recommend seeing him if you're in the market! read more

Why would Towbin Kia advertise about their 2023 Kia Soul for lease in the amount of $159 per month for 24 months with $3500 due at signing if they don't have the car or they don't honestly offer what they advertise? Forgive them for they don't know what they do. read more

Towbin Kia - Is this real or fake/scam? - Car Dealers Near Me - Henderson, Nevada

We bought a Kia ev6 here and the experience was everything we could have asked for. Big shoutout to Mr. Lucky for giving my wife and I the best experience from start to finish. We're through the roof excited for the car and extremely satisfied with the Kia team. Warren in finance is also a great guy if you get the chance to work with him, you're in good hands. Another shoutout to Frasier who took the time out of his evening to show us the new features and explain all the car had to offer even though we weren't his clients. Much respect for that. Definitely recommend his as well! read more

Appointments are backed up just for an oil change. I was forced several times to take my KIA outside the dealership for service elsewhere.

A couple months ago my 18 year old son decided to buy his first car and chose Towbin Kia as his dealership. Although we had a good experience overall, we can't say enough great things about his salesman Ian! Let me just tell you, he has been nothing short of amazing and has gone above and beyond to ensure we are happy customers! He has also gone the extent of open communication for any questions we have even months into his purchase with zero hesitation or delay, that says a lot to me as I haven't always had the same experiences in the past with others. He is patient, understanding, professional and always so friendly! If you have any hesitations about who to go to and Towbin Kia is the place, Ian is definitely your guy! Thank you so much again, you have a forever costumer! (Give this guy a raise) read more

Towbin Kia has one of the best service departments around. Their manager, Peter, is extremely professional and has the utmost care for his clients. Their service writers are incredible as well. Whether Joe, Russell or Ed are busy each of them jumps to help the next customer. When/if there is a wait, they personalize each client's experience and ensure everything is explained thoroughly. Their follow-up with me was great. They offered to provide me with a loaner or the shuttle for wherever I needed to go. The estimate I was given gave me the opportunity to take take advantage of their amenities. There was plenty of seating too. Since they service all makes and models I can take any of my cars in and know its in good hands. read more

Worst car buying experience EVER!!!!! I'm 72 and bought many cars throughout my lifetime. This place was a circus. Have a MANAGER call me!

Bailey Green at Tobin Kia was able to help me secure a brand new Kia Carnival MPV that was just released. Even though my vehicle was delayed by the manufacturer, Bailey kept me apprised every step of the way. He made sure I was happy with my purchase price and my trade-in offer. He made sure he was able to get me the exterior and interior color I wanted. He was very attentive even after my vehicle was delivered and made sure I knew how to work everything properly. I would highly recommend working with him and the dealership. read more

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I would like to take the time to thank the Towbin Kia dealership especially Victor West for the wonderful and unforgettable experience that me and my girlfriend had while shopping for a car that fit her perfect. Thank you so much Vic from the time we stepped foot on the lot and until the deal was complete we felt like we were in good hands. Neither one of us felt uncomfortable or pressured into a deal that didn't feel right. We both felt he was genuinely here for us and not just out to sell a car. Victor is more than just a salesman he is a very knowledgeable and intelligent person when it comes to cars and what Kia has to offer. Every question that we had was answered right on the spot and he didn't leave us with any uncertainty. Thanks Vic for all your help and we can't thank you enough; and just to show how much of a great person Vic is there was a few key features missing from the original car my girlfriend was about to buy, and Vic went above and beyond to find the right car that had all the features that my girlfriend was looking for and to us that meant a lot. So if anybody is looking to buy a car I would definitely recommend going down to Towbin Kia in henderson and ask for Victor West he'll take care of you in the best way possible Thanks Victor keep up the good work! read more

I reached out to Kia about a pre-owned car and had a couple of specific questions. I never got those questions answered, but instead got daily emails asking "did we lose the chance to get your business" but they never actually responded to my emails. this feels like some AI function gone wrong and yes, you did lose my business b/c of your terrbile customer service. read more