This place is a joke, in my opinion and based on my experiences. From sales to service, I've gotten poor treatment and never had a satisfying experience. I was called to purchase a car that I had expressed interest in (Kia EV6). I made my way to the dealership to be met by a salesman that admitted to not knowing much about the vehicle or it's operation, but wasn't willing to find another salesman that did. Regardless, I took the car for a test drive and against my better judgement proceeded with the purchase. I was told throughout the process that the car had been driven by someone in the dealership for a while, but that I would be the first "owner" on the title. I moved forward with negotiating based on this information but was told at the financing table this was inaccurate and that (since this was a pre-owned vehicle) I wouldn't be eligible for traditional new car warranties. Again, against my better judgement, I proceeded (partially due to a bit of pressure from the team at Towbin despite being given misinformation from the salesman). Fast forward two weeks, and I notice that a portion of the body has become disconnected with the frame. I ask the salesman via text if there's any wiggle room for this to be corrected and he quickly made an effort to state that was the condition in which it was purchased (as if that was something I wouldn't have noticed). This is where the service issues come in: trying to get in touch with the service department at this place is more difficult than communicating with a dead relative. They essentially try to push you into making walk-in appointments rather than scheduling something (like, you know, adults). I was never able to get in for the body issue, but now there's a tire pressure sensor acting up. I know that the tires are good after a recent check/rotation outside of Towbin. I (finally!) get in touch with a member of the service team to only be told that the issue is the weather and the amount of air in the tire (35 lbs). When I try to explain that that seems incorrect because the rest of the tires are at a consistent pressure and aren't being alarmed, I get treated like a child and the service member begrudgingly schedules an appointment for 4 weeks out (which is also absurd). I don't ever recall getting to the point with a business that I feel the need to leave a bad review, but this seems so consistent and shady that I felt compelled to share my experiences. Avoid this place. read more

My review was deleted but due to my abysmal experience with this place, I will write it again. Like most we saw an advertisement on Towbin's site for a car we were looking to lease. When we arrived and showed the ad to the salesman, he just shook his head. He stated we needed to look at the small print qualifiers, which we did. We met every qualifier but basically the add was a joke and a lie. The car we looked at was 24k MSRP with an additional 8K for market demand and inflation. Towbin lets just call it what it is - greed. Then we were asked to put down 12K for a lease - I shared if I wanted to put 12K down I would buy the damn thing. After going back and forth for an hour and providing our bottom line, Bailey, the sales manager came to advise they couldn't meet our price point. Fine, we were done talking. He continued to try and negotiate as we walked out the door. Later the dealership sent texts with other offers of a smaller car than the one we looked at for the exact same price, which we immediately declined and asked them to stop texting us as they would not have the benefit of our business...ever. I see that there are a lot of one-star ratings for this dealer and feel sure that there is a reason for this. Don't be suckered into the adds or the hope that you will find ANY kind of deal at this place. If you have read the dealerships responses, they offer a variety of excuses and justifications for high prices only to offer the customer a dangling carrot of a better offer to keep your business. To quote Maya Angelou "When someone shows you who they are, believe them the first time." read more

My boyfriend and I totaled our dodge charger in November. We just purchased it from Towbin Dodge last year. We were deviated to say the least. We went to look for a car and with the market the way it is, we knew there wasn't going to be much to choose from. Tabesh our salesman found us our dream car on a different Towbin lot and we purchased it! The team that helped us was amazing. No pressure. No worries. Tabesh, our salesman was amazing!!! Really cool guy and knows what he is doing. We will continue to purchase vehicles with Tabesh. Thank you Towbin for another great experience! read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

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The lease was over on my wife's Kia Optima and we had been trying to decide for a few months whether we wanted to trade it in for another vehicle or buy out the lease and keep it. I contacted Towbin Kia back in August and spoke with Warren Daerda. He kept in contact from then until Monday when we finally went down there to take a look at what they could do. We ended up keeping the Optima that we had and Warren couldn't have been more helpful. We negotiated a little bit and ended up leaving with a more than adequate deal. Towbin handled the whole transaction pretty quickly and we ended up saving quite a bit per month over what we were paying on the lease. Plus, the car still has equity! Not bad!! If you are looking for a Kia, you probably won't go wrong going over and visiting Towbin Kia and DEFINITELY talk to Warren. He will bend over backwards to help you whether you are purchasing, leasing or buying out the lease on the car you currently have. read more

I came to Towbin Kia to find my (affordable) dream car, the 2022 Kia K5 GT! Adonis was there every step of the way to help me get that car. He truly went above and beyond. He was kind and extremely professional. They even worked with me on getting more for my trade in! they work with you every step of the way to make your car buying experience great...I would 100% recommend all my friends and family to see him when buying a car. Thank you Adonis, you made my day super special. read more

Towbin Kia - 2022 Kia K5 GT - Car Dealers Near Me - Henderson, Nevada

My review is ambivalent. My 2023 Kia Sportage phev had over 15k miles. I called for an appointment for an oil change and got it two days later. I came in about 10 minutes earlier and checked in with Joe. He asked me if I want a complimentary car wash so I said sure. After almost 2 hours I check my $10 off coupon and it shows includes tire rotation so I went out and told Joe and he called whoever was working on the car to add it. After several minutes, the service advisor, Karen Amaya, told me is ready and took me to the cashier. I was totally surprised when the bill came to $123. I was supposed to be $79.95 minus my $10 off coupon. She told me that that was for the essentials service. I said, why wasn't I told it'll be more charge when the coupon shows it includes the tire rotation. I found it kind of deceptive and she was kind enough to ask me if I want to talk to the manager, I said yes, and she went out and looked for the manager. I also mentioned that the car wasn't washed. Note: This oil change service has taken almost 3 hours. After a few minutes, Karen, the service advisor told me I'm good to go. I said where is the invoice so I could pay but she told me the manager removed the charge. I don't mind paying for the service, but I was totally surprised that they have a great manager who is Customer service oriented. He or she is a great asset to Towbin Kia. read more

Purchased a 2023 Kia Sorento PHEV and could not have been happier with the process from start to finish! Emily in sales was super responsive via text and email, got me all the information I needed quickly, and was very friendly in person when we met at the dealership, I highly recommend shopping here for your next car! read more

Everyone is very friendly and responsive. Huge thank you to Ed in Service, I appreciate your guidance and honesty. I also highly recommend Bishop in Sales. He helped me with my trade in and purchasing another vehicle. He did not pressure me, he is extremely patient and he listened to me during my first test drive and suggested another vehicle that addressed everything I was wanting. He was very transparent about other fees that would be included. And I appreciate that he took the time to give me an overview and answer all my questions on the vehicle I purchased. read more

My dude and I went here about 3 months ago. Just walked in wanting to buy a car, not expecting much. This guy named Warren walked up, we started chatting and looking at cars. We were there almost 4 hours and Warren did everything he could to get us out the door with a car! No dice bros... It was no fault of Warrens or the dealership, we just didn't have all the paperwork we needed. COVID BLAH BLAH BLAH... 3 months later and we're back! Great service ALL around bro! No pressure, just numbers and what we needed to get out of there with a car. Found us a great car and a great deal! Also appreciated looking up past reviews, you've got some great stories Warren! Will definitely highly recommend you ALL around! read more

It's because of people like Morgan Cochran who works in the service department and made sure my greyhound got enough to drink on a particularly hot day at Towbin Kia that keeps me coming back as a faithful customer. Not only did she take care of Gage the greyhound but she went above and beyond by helping me arrange transportation back-and-forth to my home while my vehicle was being worked on. A big thank you to Ed Rocawich Master elite service consultant for getting me the best deal on my service in the valley... Hope the dealership understands what a wonderful team Peter Gonzalez has put together, you guys have an amazing service department....Thank you! And last but not least the Kia sales department, a big thank you to the sales staff who were concerned about us, thank you very much it was greatly appreciated... Towbin Kia in Henderson Nevada is the number one Kia dealership in Las Vegas for sales and service, take it from me! read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

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I bought a 2017 Ford Explorer from Towbin Kia in Aug 2022. In November 2022 it was using a lot of gas. They said take it to Ford. It needed a tuneup, the sparkplugs were burnt. Ford stated the warranty I bought would not cover any of the repairs. It needed two motor mounts, and two transmission mounts. Took it to an independent shop for the tune up. $250.00 and oil change. then late December/ early Jan I took the vehicle to Elite auto (great place, did an awesome job) to fix the motor mounts and transmission mounts. The vehicle had little to no oil in it, and the transmission fluid was black. The engine had moved 1 1/2 inches. The vehicle would not go into gear. Were hoping that doing motor and transmission mounts would fix that issue. Elite pulled the vehicle out of the bay and it slipped out of gear. The warranty company insisted I take it back to Ford. I did and it turned out it needed a new transmission. It took a month and a half to get it repaired warranty covered a portion of the repair. I had to pay $2800.00 of the $8900.00 bill. Towbi Kia refused to help with any $$ for any of the repairs. I bought the vehicle in Aug, it was in the shop by November, then not driveable Jan - March 20th (when I got it back). They sold me a piece of Sh*t vehicle and washed their hands of it. They put vehicles that are in poor condition on their lot, sell them to the public and then leave it to the person that had it for two months to put thousands of dollars into, stating "our mechanics checked it", well your mechanics suck. Sad part is I only asked them to cover $500.00. Don't buy a car here unless you want one you will have in the shop longer than it is on the road. One star only because it would not let me do zero. read more

Everyone at Towbin Kia has been awesome. We've purchased two vehicles here within the last year. More options and more bang for your buck.

PLEASE BEWARE OF THESE GUYS..... Honestly one of the worst experiences ever, just absolutely terrible. Buying a car is suppose to be an exciting and nice experience. However these guys decided to take it and make it the worst possible experience ever. David was our initial guy, nice as can be. He was inviting and very easy-going. Then we got to interact with Brendan, again very nice guy. However did not know how to take NO for an answer. Very pushy and really couldn't care less on what we wanted. After repeatedly saying no he kept pushing for a deposit on a vehicle that we didn't want. Even after we insisted that we weren't interested and even giving him impossible conditions he would not stop hounding us. It was so bad that my Girlfriend was practically in tears because he kept insisting. The worst part is that WE WERE ACTUALLY CO-WORKERS with a different company. This kind of treatment makes me sick to think that they think this is ok. I get that it's their job however if this is what is expected from the Towbin Group, STAY AWAY FROM THESE JERKS. I needed a car and after this experience my GF was so nervous that it would happen again that she would not visit another dealership without me going in and talking to someone that wouldn't replicate this behavior. Thankfully we had two very outstanding individuals at which were Shaun at Nissan (3 Min Away) and Nestor at Gaudin Ford. We literally bought a car the very next day but not from these jerks. read more

Alex offers the best service we've ever experienced. Repairs are done right the first time. Alex is courteous and keeps us informed. My car is always washed and gassed! He is patient in answering questions and has helped me learn to operate many features on my car. read more

This dealership is charging a "Market Adjustment" adding up to $8000 over MSRP Most car companies have tried to discourage this practice but Kia and specifically Towbin Kia is still charging this fee. During a down market with record inflation this price gouging or bate and switch is immoral. They are taking advantage of the people. Search markups dot org to see a list of Kia dealerships that are not trying to take advantage of you. Shame on Towbin. read more

Listen to this review. Copied from Google. I get that the car market is bad currently, but I was just informed that all new Kia Fortes have a 7k markup with 2k in dealer installed options. That means if you're going in looking for a vehicle for 20k and a 300-400$/ month payment. You're going to end up out the door with over 30k on a loan and 600-700$/month on a car that msrps for barely 20k. If you have to advertise "#1 in customer service" then they obviously aren't number 1. Especially with blatant rip-off's like this. read more

We bought a brand new Sorento, had no issues and loved the car! Took it in for the first oil change and mysteriously the engine needed replaced! We were told 1 week but it took 6!! We couldn't get anyone to answer the phone of call us back. My service contact (Danny) was useless and would flat out tell me lies. Surprisingly he has been fired. Now at 26,000 miles the transmission is bad and needs replaced. I called the 18 times over 3 days and not 1 call back. Hopefully my lemon law lawyer can do what they say and get me away from this piece of crap car! It was my second Kia but will be my last! IF YOU CAN, AVOID THIS DEALERSHIP!!! read more

They never answer the phone and never help here. Worst Car dealership to ever deal with in town. The only reason I'm writing another review is because they have yet to fix my problem I'm having and it's been two weeks. You can't get ahold of no managers in this dealership and when you do they talk to you so unprofessional with extreme disrespect. I will never go back into this building without my lawyer because that's how bad they will screw you. Stay away from this place all they do is walk you. And steal your money. read more

I've always been satisfied with Kia Soul, and interactions while at the dealership. Unfortunately, the service department is falling short. Every time I call to schedule an appointment I'm placed on hold for 15 minutes or longer. This last time I had to hang up because I had to leave for an appointment. I know I can schedule online, but it asks so many questions that calling is easier for me. Plus I had some other questions. read more

Towbin Kia - Hold time for service department prior to hanging up. - Car Dealers Near Me - Henderson, Nevada

I take back this review 100%. I've had this car for a solid 2 months and it's caused me nothing but issues. On July 9, 2020, I took my car in to service because the AC went out. They fixed it, no big deal. Not even 2 weeks later, on July 20, 2020, the same issue occurred. I called numerous times and left plenty of voicemails. No one responded so I actually had to go to the dealership and they told me they couldn't squeeze me in for another week. It's 100+ degrees out in Las Vegas. I cannot go without AC. Finally, I get my car fixed a second time. Not even 2 weeks later, On July 31, 2020, my AC goes out a 3rd time. If I wanted this much of a headache, I would've kept my old car. DO NOT BUY A USED CAR FROM HERE!!! THEY ARE FAULTY!!!!!!! Personally, I'm never recommending Towbin Kia to any of my friends or family; I'm telling everyone to stay away. read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

Lloyd the used car manager made things right. He righted the wrong and made sure I was taken care of. It took some back and forth but at the end of the day I'm very pleased with the outcome. Shout out to Lloyd for turning a bad experience into a very good one. read more

$6,000+ mandatory 'desert protection package'! They don't respect your time enough to post their real prices.

I walked into to Towbin on 4/1/23 simply curios about a 2023 Telluride. We were quickly introduced to Justyna Wiech who took great care of us. She was very friendly, informative, patient, efficient, and very fair. I did not feel pressured at all during the entire process. She made the process easy, fun, and best all, I got to hit the gong before driving off in my 2023 Telluride. If you are Looking for a new vehicle, go to Towbin and ask for Justyna! She will take care of you. Bill P Henderson read more

UPDATE: I was contacted by LizBeth and she tried to resolve out concerns by apologizing and stating she was not there during the exchange. It's not that Towbin Kia could not approve me for a car because they did. Towbin Kia APPROVED ME & GAVE ME PAYMENTS FOR THE CAR WE WANTED & then they came back with ANOTHER OFFER FOR A COMPLETELY DIFFERENT CAR!! My whole issue with them is how could you approve us for the car we wanted and go over monthly payments that we accepted at that time and then say I forgot to add your spouse on the application (something we told them when we came in for our appointment and when they called us numerous times) and then come back with an approval for a different car we didn't want. My thing is get us the car we were approved for at first and those payments instead of saying oh well you are now approved for this so you either take it or look at this Malibu I want you to buy like WTF make it make sense. I appreciate the apology but that did nothing. Hopefully my reviews on every platform including the better business bureau helps future customers not waste their time. Also Towbin Kia is rated an F on the better business bureau that's sad. Lizbeth as I mentioned to you previously we are enjoying our new Ford fusion from a Ford dealer with $400 monthly payments (not $990) like Towbin Kia was offering with warranty and all the works. Now Ford is a real dealer that sells cars and get you what you want. DO ME A FAVOR AND JUST SHOP ELSEWHERE. BASED ON MY CONVO WITH LIZBETH THIS HAPPENS A LOT AND THE EMPLOYEE'S WOULD GET A STERN DISCIPLINE YET AGAIN... RUN FROM THIS DEALER! I wish I could give this dealer ZERO stars!!! Horrible car buying experience and I will NEVER be back or do any business with this dealer. I will never recommend anyone to come here and be pressured into buying a car you're unhappy with and don't see yourself in! I was met by Barbara who was lovely by the way and she advised herself and the company wants to get customers in a car THEY WANT. My family and I advised Barbara we wanted a specific car and DID NOT want to waste the dealers time as well as ours. We did our research and was sold on that one vehicle. After 1 hour and 30 minutes of waiting and negotiating Towbin Kia comes to us with an approval for a downgrade which we refused as that is not what we wanted. Raheem or raheen whatever his name is (I'll call him Tom because he was acting like a Karen/Tom) comes up to me offering me a Malibu which we refused. We told Tom we seen that car and test drove it and it's not an option for us. Tom KEPT PRESSURING ME TO LOOK AT A CAR AND BUY IT EVEN AFTER NUMEROUS TIMES OF ME TELLING HIM NO. I tried to get a solution elsewhere only to be given an explanation I heard numerous times and no solution. Ford literally called me after this experience and said they would do anything to get me a car I CLEARLY WANT without pressuring me to buy things I don't want and work out a deal.. they said they will not be like Towbin Kia though they understand dealers want sales they also understand that listening to the customer and their needs matters more!! I will be taking my money and time that matters to FORD who can and has assured me they will help me unlike Towbin Kia did.. I will be reporting this to better business bureau and any news outlet that will hear me!! I do feel bad for Barbara because she works with a bunch of men who ruined a really good potential sale for her and probably many more. If the OWNER wants to reach out so I can express my concerns in more detail and see if the OWNER can rectify the issue then I am all for it. Other than that it's just a bunch of YT men who don't care and just want to put you in anything and take your money. RUN AWAY FROM HERE!! RUN AND TAKE YOUR HARD EARNED MONEY ELSEWHERE! read more

They made buying my K5 easy. No pressure just a little back and forth on the terms and price, that is to be expected. Everyone there was friendly and helpful and willing to make the purchase as painless as possible. So if you want to buy a Kia go to Towbin in Henderson Nv and ask for Dave read more

What a wonderful experience ! I am so happy and excited about my car due to the wonderful experience I had with Victor. I arrived at Tobin Kia after having a terrible experience at another dealer with the sales person, myself and my boyfriend explain to Victor what we just went through. Victor was absolutely amazing, he took his time, he cared, he listened and didn't push anything on us, which made my decision even more easier. Also, Warren from the finance department was absolutely amazing. read more

What a joke. Watch out for bait and switch pricing. First of all this review is not about the salesperson I dealt with. He was perfectly nice and just doing his job. My issue is with the way this dealership operates as an unethical business. I have been researching the new telluride for some time and found what I thought was a good deal on their website. Used the payment calculator for the car ... again on THEIR WEBSITE ... and decided to contact them to come look at the car based on the fact the payment fit my budget perfectly. Went back and forth with the internet sales department and finally rearranged my schedule to drive across town to check out the vehicle. Did a test drive and told our salesman that the sale was gonna be all based on the numbers for me. I liked the vehicle a lot but didn't NEED to walk out the door having purchased it. I will never allow a salesman to play me on an emotional purchase. We sit down to go over numbers and the salesman says the price of the car is $9,000 more than what the website showed. It went from $35,000 to $44,000. I said "no, no - the website said $35,000" and he responded "come back outside to the car and I'll show you why." Long story short they added a $4,000 "market adjustment" due to the current popularity of the car as well as all the options they have added to make this lower level vehicle look like the higher priced trim levels. I'm sorry but a 30% increase from the price advertised on the website is a good old fashioned bait and switch. Of course they then send out a manager to tell you all about how this car is so popular and won a bunch of awards and a bunch of BS. Mind you we are still 30% higher than what was advertised on their website. We were told the extra cost was "taxes and fees" but seriously who expects a 30% increase due to "fees". I think a couple thousand in fees is somewhat reasonable but not 9. I understand this vehicle is popular because it is new but don't falsely advertise on your website hugely incorrect prices and then hide BS in the tiny asterisks and fine print cleverly hidden on the site. Buyer beware. Call and get the ACTUAL price of the car and NOT the MSRP they show on their website. Thanks for wasting my precious time with your shady and unethical business practices. I will never ever return here and will tell anyone I know considering this dealership to steer way clear!!! Not worth it. Drive to another more reputable dealership and don't waste your time. read more

**UPDATE**This dealership is a joke! Liz had me send her texts that I had with Ellen and told me she would get back to me, 3 weeks later still nothing. I sent her an email asking for a follow up and she said she had Ellen reach out to me (which never happened) and that she doesn't sell the vehicles so she can have someone reach out to me? No follow up and lies from this dealership. You should check out their F rating on the Better Business Bureau...I think that proves my point! read more

Towbin Kia - Their Better Business Bureau rating says it all! - Car Dealers Near Me - Henderson, Nevada

Victor helped me today with purchasing my Kia Soul. After a really poor experience at another dealership, I wasn't feeling super confident, but the team here went above and beyond. Victor was super supportive, extremely informative, and helped me with an emergency that popped up midway through the sale. They worked so hard to get me the car I wanted, and absolutely delivered. It was a long day and they stuck with me the whole time, positive attitude and happy to help. This is the best experience I've had at a dealership. I'm so deeply appreciative of everything they did and I love my new car! read more

Carlos my salesman was awesome and asked me a lot of questions about my needs. They didn't have the vehicle I was looking for but found something even better. My payments are right where I need it to be. The rest of the staff was also friendly and competent. I met the GM and he was friendly as well. Carlos rocks and the number one salesman of the year! I will recommend my family and friends to this awesome business! Thanks to all of the staff that had a hand in my experience! Amanda Humes read more

Went in on Saturday with our 2022 trade with low miles. We were given a price of our trade plus 15k for the Kia we wanted. Sunday dealership closed. Went in Monday to purchase. They raised price $2600 in 2 days. Dealer would not honor the price they had given us 1 business day before on the exact same vehicle. Terms and conditions remained the same. No financing involved at all. No difference in trade vehicle. They just raised the price up $2600 in 1 business day. Not good business practice not to honor a deal made 1 business day before with same terms and conditions. No problem with sales person however, she was pleasant and attentive. read more

Please don't get scammed with warranty that includes a rental car. They never have them!! This is the second time I should have been offered a rental car as they will have my car longer than 24 hours. This is the second time they denied my warranty coverage for lack of rental cars! The gentleman was also not friendly when telling me they were deny my warranty coverage! read more

Just recently purchased my 2023 Kia carnival from Kia Henderson. I had an amazing salesman, named Paul Petrel. He was great every step along the way. My Kia was back ordered, but the communication throughout was amazing. From every employee to the finance guy the service was too notch! The whole Kia dealership everyone was always so welcoming so understanding and always willing to help definitely a plus coming from another dealership where I had many problems. Definitely go see them if you're interested in a new car. You wont be disappointed. read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

Pulled up to look for a used car for my wife John and Paul took the time to help me find the right car and price for my budget vary good customer service. Made the deal happen will let people I know to go there. read more

The service department gets a "Fail" in communication! Everytime I call, ask for service and get connected, nobody has EVER answered the damn phone. I have been forced to leave a voicemail after the person has said "leave your name and number and I'll call you back" for which I've NEVER received a call back! How do these people do business? It is rediculous and very very frustrating! I've taken my business elsewhere. read more

What a wonderful experience at this dealership! I highly recommend working with Victor. He was very friendly, knowledgeable, and LISTENED intently on my needs and wants. He delivered!! I love my new K5!!! Overall, this dealership is great! All the people are very friendly! I highly recommend Towbin Kia! read more

Fastest and easiest car deal EVER! Freddie, Joe P, and T are a great team and I highly recommend this team to anyone looking for a new vehicle. Knowledgeable and ready to help you with whatever your needs are. Their inventory is all there right on the website and it's super easy to see what they have, prices etc. Huge thumbs up! Thank you guys! read more

Towbin Kia - Our new baby; Thanks to T and the crew at Towbin KIA! - Car Dealers Near Me - Henderson, Nevada

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I have 2023 Sorrento with 3900 miles..... I Towbin this morning for a oil change quote....The person said 89 plus tax....OK....Got there at around 1pm and dropped off and confirmed the price. I have a couple of recalls No problem.....While sitting in the customer waiting area I witnessed drama of another customer about the cost their charges and felt unformattable....I thought....I don't like B.S. with my service.....Again I have a New 2023 Sorrento......Well after 3 and Half hours..My service tech come to get me with this I've saved you 25 on your bill because of the misquote of my phone call.... Too much drama and misquotes for me on this place.....I took a chance to wait and get the first oil change but why are they desperate? Right now I would recommend this place a regular service place because of the manufacturing of charges.....I say customer BEWARE!!!!! read more

I had a car in forever repair at a local shop and decided to finally bite the bullet and get a replacement and something new at that -- my first new car EVER. My sales consultant Marco was great from the first time I came in. You'll see lots of other great reviews about him in the Towbin Kia Yelp feed. I wasn't ready to buy then as I was trying to wait out the repair and was just doing my research, but he kept in touch without being pushy. It was the correct balance of customer nuturing from the business side and not actually being obnoxious. Anyway, fast forward and I considered getting a lease instead as I was trying to take advantage of a promo but had mixed feelings about it. Suffice it to say that Marco, Carlos -- Marco's teammate, and Bailey, whose title I don't know -- were all instrumental in helping me make some decisions, teaching me a lot about the car biz, & offering real customer care. Warren the finance manager gets a shout out, Kerry the customer service manager also followed up nicely, and the corporate managers Ben & Jon also helped me with this HUGE (for me at least) and very nerve wracking decision to buy new. I'm sure they were ready to tear their hair out by the time I left for the last time, but ultimately I. couldn't say nicer things about them. I had been to this same dealer looking at buying in the about a year in the past and didn't have an experience I liked at all, so this was a welcome change. Keep up the good work Towbin Sales Team. read more

just now NEW We just bought the 2023 KIA SORENTO HYBRID EX AWD at Towbin Kia. We have been buying new and used cars for more than 50 years and I would rate this experience a 5+. This is our first KIA, but not our first SUV nor our first Luxury SUV. Though it was a team effort, I give much of the credit to the representative who negotiated the deal. His name is VICTOR WEST. He worked tirelessly to make sure we left the dealership not only with the car that met all our requirements, but that we had negotiated a fair price and were leaving comfortable and happy with our decision. We highly recommend him and from a buying experience perspective, would seek him out when we are in the market again, perhaps for a second car. read more