What a wonderful experience ! I am so happy and excited about my car due to the wonderful experience I had with Victor. I arrived at Tobin Kia after having a terrible experience at another dealer with the sales person, myself and my boyfriend explain to Victor what we just went through. Victor was absolutely amazing, he took his time, he cared, he listened and didn't push anything on us, which made my decision even more easier. Also, Warren from the finance department was absolutely amazing. read more

This isn't a dealership, bring an attorney if you sign up for financing. They added $ 7,999.00 as a market adjustment fee, when I tried to buy the Kia Rios. The Rios sticker price iwas $17545.00. With a $5000.00 downpayment, they wanted me to finance the balance at $815.00 per month for 72 months. They called the following day with good news, they can do $560 per month for 72 months, with $5000 down. Do the math, go elsewhere. read more

Got my KIA soul for Christmas year end 2017, It's a 2018 Soul + ,, it was in for service on 8/13/18 ,, 9/28/18,,,,10/31/18 and new transmission was installed......Now I dropped my car off on 12/13/19 and they are installing another transmission and clutch,,, I was supposed to have my car in five days and I still don't have. I have called and everyone I speak to just tells lies. Parts coming !! Here I sit, no car and now they tell me I won't have my car until after 1/07/2020 . All they ever seem to care about is how fast they can sell you a car but when you need help you have to beg. I loved that car until now. Steer clear of Kia !!! Tobin Kia sucks!! read more

I can't say enough words to express our thanks for having a great experience with Barbara I had actually spoken to her on Thursday to ask about the lease specials they were running she was so amazing honest told me they stood behind what they advertise % not pushy I had a good feeling about her from just my phone call we had scheduled an appointment for Friday @10 to come and look we went and test drove the Forte my mom loved it we then had to decide on a color she found us a white one the deal was so smooth and the pmt was right. I even got my car washed as we waited. She programmed everything in for my mom as well the whole process was so smooth especially with all the craziness going on right now I can't thank her enough. Will definitely be back to see her. read more

Towbin Kia - Moms new car with many thanks to Barbara. - Car Dealers Near Me - Henderson, Nevada

Victor helped me today with purchasing my Kia Soul. After a really poor experience at another dealership, I wasn't feeling super confident, but the team here went above and beyond. Victor was super supportive, extremely informative, and helped me with an emergency that popped up midway through the sale. They worked so hard to get me the car I wanted, and absolutely delivered. It was a long day and they stuck with me the whole time, positive attitude and happy to help. This is the best experience I've had at a dealership. I'm so deeply appreciative of everything they did and I love my new car! read more

Don't buy a car from these guys. They will tell you someone has reserved the car your interested in and keep stringing you along holding out for selling to a higher bidder. Such a joke. Aside from their dishonesty........they had a $10,000.00 markup on the car! read more

What a bunch of unhelpful assholes. Just stopped in to look at a Telluride, no one wanted to help us or even show us a vehicle. I said I would like to look at a Telluride and one of the two guys standing out front said "Go Ahead ", really? The website said they have 24 in stock, they had 2 and one was sold and we couldn't even look in it. The salesman said someone paid $80k for it, that's about $25k over sticker. I would drive to another state to buy before a bought anything here! read more

The choice to purchase a vehicle right now was a tough one to make, but with public transportation being so unreliable and the cost of ride shares constantly on the rise and also rather unreliable, we really didn't have much of a choice. My little brother suggested Tobin Kia because he had been browsing online looking for something he thought might suit us well. When we arrived we were greeted immediately with friendly and knowledgeable staff, unfortunately I didn't get the name of the staff member that greeted us first, but he was very polite and quick to get us on track with a salesman. They were expecting a visit from the president of Kia North America so needless to say, there was a lot going on. Despite all of this, Dave, our salesman was very friendly and focused on helping us decide what vehicle would be right for us. All of our questions were answered, he asked great questions that helped keep us on the same page and we were able to leave the lot in a 2022 Kia Soul that day. Warren, the finance manager we worked with on our deal was also amazing, despite several issues including problems on our end getting some of our paperwork together, Dave and Warren both made the entire experience memorable in a good way. It was like hanging out with old friends. While in the background things were quite hectic, conversation stayed light, we didn't leave feeling pressured, we walked out the door with exactly what we went there for plus the memories of a wonderful experience! I would say unfortunately, our follow up call with Felicia from finance wasn't as pleasant, I sat on the edge of my seat for the week after speaking to her not knowing if we would pass final approval because she was having difficulties deciphering my bank statements?!?! She said something along the lines of thinking we "should" be okay and be able to pass a final review but we would have to just wait and see. I don't think I slept while waiting for the welcome letter and notice to pick up our green slip, I really feel like that was a lot of undue stress, but I will say that is more of an issue with the lender and not the actual dealership. Yes, despite that frustration, I do plan on doing more business in the future with Tobin Kia! read more

Went in on Saturday with our 2022 trade with low miles. We were given a price of our trade plus 15k for the Kia we wanted. Sunday dealership closed. Went in Monday to purchase. They raised price $2600 in 2 days. Dealer would not honor the price they had given us 1 business day before on the exact same vehicle. Terms and conditions remained the same. No financing involved at all. No difference in trade vehicle. They just raised the price up $2600 in 1 business day. Not good business practice not to honor a deal made 1 business day before with same terms and conditions. No problem with sales person however, she was pleasant and attentive. read more

Please don't get scammed with warranty that includes a rental car. They never have them!! This is the second time I should have been offered a rental car as they will have my car longer than 24 hours. This is the second time they denied my warranty coverage for lack of rental cars! The gentleman was also not friendly when telling me they were deny my warranty coverage! read more

Just recently purchased my 2023 Kia carnival from Kia Henderson. I had an amazing salesman, named Paul Petrel. He was great every step along the way. My Kia was back ordered, but the communication throughout was amazing. From every employee to the finance guy the service was too notch! The whole Kia dealership everyone was always so welcoming so understanding and always willing to help definitely a plus coming from another dealership where I had many problems. Definitely go see them if you're interested in a new car. You wont be disappointed. read more

Towbin Kia - Car Dealers Near Me - Henderson, Nevada

The service department gets a "Fail" in communication! Everytime I call, ask for service and get connected, nobody has EVER answered the damn phone. I have been forced to leave a voicemail after the person has said "leave your name and number and I'll call you back" for which I've NEVER received a call back! How do these people do business? It is rediculous and very very frustrating! I've taken my business elsewhere. read more

Pulled up to look for a used car for my wife John and Paul took the time to help me find the right car and price for my budget vary good customer service. Made the deal happen will let people I know to go there. read more

What a wonderful experience at this dealership! I highly recommend working with Victor. He was very friendly, knowledgeable, and LISTENED intently on my needs and wants. He delivered!! I love my new K5!!! Overall, this dealership is great! All the people are very friendly! I highly recommend Towbin Kia! read more

just now NEW We just bought the 2023 KIA SORENTO HYBRID EX AWD at Towbin Kia. We have been buying new and used cars for more than 50 years and I would rate this experience a 5+. This is our first KIA, but not our first SUV nor our first Luxury SUV. Though it was a team effort, I give much of the credit to the representative who negotiated the deal. His name is VICTOR WEST. He worked tirelessly to make sure we left the dealership not only with the car that met all our requirements, but that we had negotiated a fair price and were leaving comfortable and happy with our decision. We highly recommend him and from a buying experience perspective, would seek him out when we are in the market again, perhaps for a second car. read more

I have 2023 Sorrento with 3900 miles..... I Towbin this morning for a oil change quote....The person said 89 plus tax....OK....Got there at around 1pm and dropped off and confirmed the price. I have a couple of recalls No problem.....While sitting in the customer waiting area I witnessed drama of another customer about the cost their charges and felt unformattable....I thought....I don't like B.S. with my service.....Again I have a New 2023 Sorrento......Well after 3 and Half hours..My service tech come to get me with this I've saved you 25 on your bill because of the misquote of my phone call.... Too much drama and misquotes for me on this place.....I took a chance to wait and get the first oil change but why are they desperate? Right now I would recommend this place a regular service place because of the manufacturing of charges.....I say customer BEWARE!!!!! read more

I had a car in forever repair at a local shop and decided to finally bite the bullet and get a replacement and something new at that -- my first new car EVER. My sales consultant Marco was great from the first time I came in. You'll see lots of other great reviews about him in the Towbin Kia Yelp feed. I wasn't ready to buy then as I was trying to wait out the repair and was just doing my research, but he kept in touch without being pushy. It was the correct balance of customer nuturing from the business side and not actually being obnoxious. Anyway, fast forward and I considered getting a lease instead as I was trying to take advantage of a promo but had mixed feelings about it. Suffice it to say that Marco, Carlos -- Marco's teammate, and Bailey, whose title I don't know -- were all instrumental in helping me make some decisions, teaching me a lot about the car biz, & offering real customer care. Warren the finance manager gets a shout out, Kerry the customer service manager also followed up nicely, and the corporate managers Ben & Jon also helped me with this HUGE (for me at least) and very nerve wracking decision to buy new. I'm sure they were ready to tear their hair out by the time I left for the last time, but ultimately I. couldn't say nicer things about them. I had been to this same dealer looking at buying in the about a year in the past and didn't have an experience I liked at all, so this was a welcome change. Keep up the good work Towbin Sales Team. read more

We stopped by today to look at a Telluride because we saw so many available on their website. We saw one on the lot, there amy have been more but NO ONE was even remotely interested in helping us. Once we looked at the sticker it was 43k with an 18k mark up for a total of 61k. Are you out of your minds? They marked this car up 37% and called it an msrp adjustment. Now mind you on their website they have no mention of their mark up adjustment, so they bait you to get you down there and then. I will spend the rest of my life telling everyone I can not to shop at a Tobin dealership. read more

Victor W in sales is awesome! He's extremely knowledgeable about the vehicles and features. He was patient with me as I asked a million questions and test drove every option! 10 out of 10 recommend! read more

Was surprised that they took the time to make amends to make a customer happy! Glad that there's still good customer service !! Just talk to Chance or Joe if you have a problem buying a car here they'll lhave you leaving with a smile on your face! read more

I went to Towbin Kia in Henderson on 10 September 2021, and bought a 2020 Kia Soul.  Finding the car I wanted and test driving it was the easy part.  I was then turned over to the Finance Manager, James Barnett.  After signing all the paperwork for the car, he sold me a warranty from Fidelity Warranty Services, Inc.  When I got home and read it, I realized it wasn't as accommodating as he described it, and it wouldn't suit my needs.  I called him immediately to cancel it.  He told me I'd have my refund in 2 weeks.  After a month, I called and left a message asking about my refund.  He did not return my call.  A week later, I called again and left a message - again no call back.  I then sent an email to James, and also Maribell in marketing, inquiring about my refund. I mentioned in my email, I'd be posting on YELP - No response from either of them.  In the end, I called the warranty company and they told me how the refund works.  Perhaps James needs to call them so he can give the customer the correct information regarding refunds, and how long they actually take to return the money.  I finally got my refund in December. Why are they selling warranties on cars that are still under warranty?  They must think, after spending hours at the dealership, that we are all brain dead.  I wonder how many others read it once they got home and had the good sense to cancel it. When I was ready to leave the dealership, I was handed a key to my car.  Turns out they had only one key.  They had no interest in supplying me with a second key.  Had I known there was only one key, I would have either negotiated for a second one or negotiated more for my car.  Don't let this happen to you.  Before any negotiations, make sure they have both keys for you. I would have posted this review sooner but I was waiting for my title to be mailed to me.  In December, I called the Title Clerk.  She told me the DMV returned it to the dealership because it had to be notarized.  I finally got it in February.  She blamed the delay on the DMV; I'm not sure that's completely true.  Robin, the Title Clerk, was always professional and returned my calls. I can't speak for other buyers, but for me there was zero customer service after they had my money. The only one who cares about me now is the service department who constantly sends me emails and postcards. read more

Date of visit: 12/30/2017 It's difficult to rate a car dealership because they're all scummy in my opinion. What differentiates my experiences are the salesmen. So I rated this place according to the sales guys we spoke with. All together, there were 4 guys we worked with. My boyfriend saw a car he wanted online. Since we were going to be in Vegas for New Years, we arrived the day before to check it out. The pricing was different than online showed. There were 2k more miles on it than online showed a few days prior. Then, the sales guy who did the test drive (Pablo) was super pushy even before we finished the drive. When we inquired about the pricing and mileage difference, he got upset with us and just said "ok bye" and turned immediately to walk away. He was pissed. The way he said it was rude. Does he actually think I'll refer anyone to him after that? If he does, he shouldn't. That was not cool. The internet sales manager we spoke to was much friendlier and attentive to our needs. I did not want to speak with Pablo again and he assured us we wouldn't. He kept his word. We spoke with James and had a decent experience. He worked with us and continued to try and fit our budget and needs. He did the most work. I hope it's James that gets whatever commission that might have come out of the sale. The last guy we spoke to was in finance. He wasn't really pushy but wasn't explaining things in a manner we could understand. I'm college educated and had a difficult time understanding what he was saying (or trying to). I think English was his second language. That might have had something to do with it. Nevertheless, he did work with us and help us as best he could. After spending close to 8 hours there - we were very hungry. The radio station set up outside had sandwiches to hold us over. We were grateful for that. At the same time, we won 2 Maroon 5 tickets and a Google Home Mini in 2 raffle drawings! How cool is that? The car is great - transferring it to California is a different story. Keep that in mind. The place itself is clean with a nice seating area. Free wi-fi and nice bathroom. read more

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Brittany and Rameen were awesome in getting me into my first car! Would recommend this dealership to everyone!

Loved the customer service from Aaliyah . Great price for vehicles. Great service and they are fast. If you come here ask for Aaliyah :)

Don't ever EVER do dealings with this location or company. The actual cars made by Kia are nice however if you're looking to get robbed of your hard earned money OR deal with unprofessional and ghetto customer service and never get a call back OH wait....deal with highly unskilled and narcissistic sales men only out for their commission that are rude in addition to all that this is a place for you! The only decent human being at this location is Tom Voltz. The company doesn't even deserve him there. read more

Looked at many places for cars and ended up at Kia and was super happy with the outcome! Natalie was the person to help me during the entire process and was super helpful. Excited with what I got and has been super great throughout the first few months! read more

Angelica was very helpful with us in finding a perfect car for our family . We are happy with the great service she provided as well as the towbin Kia Henderson family . Thank you. read more

Great service today by Victor West! Bought our daughter her first car and are super excited that he was able to work it out to be what we needed! Thanks Victor! read more

David from sales was nice to my mother and I. There was no pressure in purchasing a car. Waited a while to sign papers with financing but I didn't mind. We got a good deal on the car. Overall good experience at this dealership. read more

Hands down some of the most incredible customer service I've ever seen/given/performed and I personally have worked for Forbes and UNDERSTAND when Im genuinely being served. BOTH Gabriel Cunha (Sale Manager) and Zack Prekop (Sale Consultant) exude and ooze great customer service, almost effortlessly. Together they made what seemed like the beginning of a long day WAYYY more enjoyable and not as painstaking to go through. IVE never seen my family be in such a euphoric state while buying a car. This one was very smooth and we own about 5 vehicles altogether. Personally I have vowed to make this location my vehicle buying location and will make sure to inform family and friends. Again, SHOUTOUTS to the fellas Gabe and Zach for an experience we enjoyed. Vibes off the hook, informative and great convo. Between test driving the new 2018 Stinger and then getting to know my car salesmen a little more personally, today couldn't have went any better. I'm glad Zach was there to provide the incredible information and help he did. My sister is now the owner to a 2018 Kia Soul *beautiful car* and I will personally be returning for a (Optima or Stinger) myself in the near future. A great learning curve to have; Gabriel and Zach there helped things feel better. Thanks Gabe for such insight as to help cure myself (recently diagnosed with Rheumatoid disease). Gabe's customer building skills just come off natural and genuine. I am/will become a return customer forever. I love this location and what the sales team is about. Plus there's snacks, big tv and coffee for relaxing. Thanks Kia Henderson :)) #BestDealerships2018 #TheseGuysShowLove #KiaHendersonRocks #CountDownToMyNewCar #TheseGuysRock read more

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Just picked up our new 202 Forte GT! The biggest thanks to Joe, the Financial Director, and JC for helping us pick out the perfect car! No pressure, no hassle. read more

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It was my first time buying a car and Ken was very helpful and patient. He took his time to show us different vehicles and answered any questions regarding various features. I ended up getting a 2023 Kia Sportage. Ken was very personable and was quick to respond to my calls or texts if I had any issues with my car purchase. I would reccomend Towbin to my friends and relatives if they are looking to get and new car and great customer service. read more

Got a brand new 2023 Kia Sportage from Sydney and he was amazing! Very fast and painless experience. Will never buy a car anywhere else.

Came to Towbin KIA just to look around and see what we might be interested in. We spoke to Victor West and he was amazing. He took the time to answer all of our questions and got us in and out as soon as possible! 10/10 service. Would come again! read more

I have purchased a lot of cars in my life and Towbin Kia is the best place I've ever purchased from. My salesman, Mike was great! The star is the manager Chance! He went out of his way to make sure I am a happy customer! Mike got me a good deal and excellent trade. He also gave me a voucher for free window tint. Financing threw in 4 years of free maintenance. (He really gave it to me, no hidden fee) Chance made sure I got the cover for storage. They all just went out of their way to make me a very happy customer! And Pete in service even helped me! My new car payment is a lot less, my car insurance went down due to more modern safety features, it uses less gas and its beautiful! Win, win, win for me. Great place! read more

Towbin Kia - My beautiful Soul! - Car Dealers Near Me - Henderson, Nevada

Now these guys in the service department really know what they are doing! They always take good care of my Soul (pun intended?) when I bring her in. I do get tired of the dealers trying to get me to trade her in every time I come in for service, but can't fault them for that. It's their job. The hustle! I bought my Soul here and will by my next car here as well. And I will always bring my car here to be serviced. Very trustworthy! read more

Brent and Bailey helped me out so much! They gave me everything u wanted to hear! Wonderful people highly recommend seeing them if you're thinking of getting a kia read more

haDespite offering me incentives to trade in my current lease that they wouldnt honor cause it wasnfor a different type of vehicle. Hello, I lease from you, you should know what type of car you leased me. i put the exact info they used to come up with my offer into the kia website. online 402 a month. their offer almost 12 hundred, borh for 36 months. the sticker price on the car is 41k. their offer time 36 is rhe price of the car. thats not how leases work. stay away from this price gauging dealership read more

Towbin KIA advertises a a lease deal for 2022 Kia Soul LX-$4,995 due at signing and $88 a month for 36 months. Towbin DOES NOT HONOR the advertised deal. When you get there they will tell you about a "Market Adjustment" of $3,000-$6,000. The "Due at Signing" is closer to $8,000 and the monthly payment is over $200. When I challenged the salesman, he quoted Webster dictionary-"Advertise" means "get the customer in here", and read the fine print in the ad. Don't do business with Towbin until they start truthful advertising. read more

Very rude. It's one thing that they up their prices by $10,000 to adjust to market (apparently "people from Cali and Az come to buy from here"), but it's another thing to call me back only to hang up when I said I'm not happy with the price and thus not interested. Classy read more