just bought a car today. Ellen sold me the car & she was PHENOMENAL. her customer service was AMAZING. she bought my mom & i robertos. she provided me comfort & reassurance throughout the whole process. she definitely deserves a raise/bonus. read more

We bought a new car from Towbin Kia. The staff was friendly and helpful. Victor was amazing. He was helpful and went above and beyond what we expected. Warren helped us with the paperwork and also was great! So happy with our car buying experience . read more

This place is amazing! Our salesman Victor was so nice and beyond helpful! Everyone there was amazing, and by far the best car buying experience I've ever had! I'll be sending all my family and friends here!! read more

Don't know how these people sleep at night knowing they are scamming innocent people that need a car. They even add unnecessary fake fees on top of the car price that should already be included with the car. Went in and was told the fees were things that were preinstalled to the car and no way can it come off and after I said I was not interested all of the sudden those preinstalled fees came off. They don't even care what your score is they already have a made up interest rate for you. So it doesn't matter if you have a score of 800 they already have their own interest rate pre made for you. My suggestion would be to come with your own preapproval from your own bank or shop at a more honest dealership. read more

Went to Towbin Kia in Henderson and the staff was very professional, kind, understanding and willing to work with us. We came in with poor/fair credit rating and they put us in a brand new 2023!! Unbelievable customer service! Rameen and Jacob really made our experience memorable. They fought hard to get us the vehicle we wanted and payment we could afford. Thank you!! Highly recommend Towbin Kia! read more

Always great service and their customer service is always superb. They're very transparent about all the charges and well organized. I live well in the southwest part of Las Vegas but I always come back here to get my car services and maintenance. They always offer a free car wash afterwards too! Keep up the 5 Star work Towbin Kia. read more

Henderson Kia is trying to price gouge on the new Kia Niro. I want to look at the vehicle tonight and why look at the sticker price I was shocked at what they decided to add as additional expenses. Additional expenses were written up in the form of interior exterior pick some sort of protection package plan but it never listed exactly what that involved and the cost was almost $3,000 for all of these protection package plans which were dealer add-ons. So a car that was going to cost $29,000 and some change now shot up to $34,000. I totally understand on the new product charging MSRP but did go and get a price in this manner is unacceptable. There is no way that they listed anything that would constitute that kind of additional expenditures. I will be writing to Kia's Corporate Offices here in the US. What I found interesting was I contacted one of their direct Kia competitors here in the Las Vegas Valley they went and listed all of their options that they would add on they explained what each of those options was and their protection plan was a mere $700 on top of MSRP. I would never recommend Henderson Kia to anyone for purchasing a Kia automobile based on this experience of price gouging as I see it. I personally will never Grace that facility with any of my business even if I were to buy a Kia from another dealer I would take the service to any other facility because I cannot trust Henderson Kia to live up to their pricing standards and they don't deserve my business when they decide to try and price guide on a vehicle in this fashion. Whoever the owner is of Henderson Kia is going to get rich at our expense beyond what he normally would have earned and this is not a good practice to price gouge to try and create a constant flow of customer recommendations or return business. If I could I'd build a wall like Donald Trump wants to do to keep people out of the u.s. I would build it to keep them out of Henderson Kia because that's unfair practice in my book. I'm not saying that Henderson Kia Kia is not entitled to earning a profit and doing business but to exceed the MSRP that KIA has listed online by nearly $5,000 is ridiculous. My personal opinion about this ridiculous price increase is the Garner favor with a customer with the potential of being able to say we will drop the price down to MSRP we will cut off all of those extras that we tagged on and make themselves look in a good life. However this is not a way to make yourself look good you are merely trying to fool those customers that are not paying attention into believing that this is a really company when the truth is they have nothing but greed on their mind. As I said I will be writing Kia Us corporate offices with this experience and I won't be recommending that if they wish to ever earn any of my business that they take action against any dealership within their chain that would act in this manner. As many know there have been requests by people around the country and the world to boycott certain products certain retailers because they happen to sell Ivanka Trump product everyone is entitled to their own opinion whether I agree with that action or not I do believe that a boycott of Kia products should be taken until Kia corporate has leveled the playing field and corrected what I see is an injustice by Henderson Kia. read more

Victor West was an awesome car salesman. No pressure on buying my. Highly recommended.

I went to this dealership to purchase a car for my mom. I was looking at the Kia Soul because it would be perfect for mom and the 2 dogs she has. Once I got there I was met at the front door by Logan Fitzgerald. He asked if I needed some help and I told him what I was looking for. He quickly showed me the available cars on the lot. I was blown away with how many cars where actually there. he asked which one do you want to test drive. he let me take the car out on my own. That was great. then I told him i want this one and it was easy to agree on the price and I was on my way quickly after that. my mom was so excited when I showed up with her brand new car. She was so happy it was brand new and exactly what she needed. I would recommend Towbin Kia to everyone of you want a great car for the money and a smooth process. read more

I came to trade my 2020 Nissan Altima base model for a 2022 Kia K5 GT. Being as spoiled as I am, I didnt think I was actually gonna leave with a car for real with my expectations. Victor was helpful and was able to accommodate everything I wanted. read more

I originally went to Towbin Kia to test drive a car I've been researching and had my eyes on for over a month. I decided on going to towbin Kia in Henderson because I actually read some really good reviews on the dealership and when I got there I quickly understood why it had so many great reviews. I walked up and was greeted by Victor & was immediately showed the car I've been thinking about ..within 10 mins of being on the car lot I was already driving off the lot test driving the car. Instantly fell in love. Unfortunately they didn't have the color i wanted and i almost settled til Victor came back with the great news that the color car was coming in within a week then I said yes and bought the car. The process was very quick and easy.. I love that didn't spend my whole day at a dealership. read more

When I bought my new Kia Forte they told me the car doesnt come with a spare but that I could buy one down the road if I wanted. I decided 4 months later I was going to get it. I called service dept and asked them how it worked to purchase the spare. He said just come in the service line and would take about 15 minutes to install. Came down 2 days later and guy tells me it will take 1 1/2 to 2 hrs to do since they are busy. I say ok and he leads me into service dept and says "lets get you started" I'm figuring I will be paying for it and resigned myself to 2 hr wait. Bot no, I get to service dept and they tell me they have to order it. Huh??? Why didnt you tell me you have none in stock on phone and also why didnt guy who greeted me in service area tell me thats what he meant by "lets get you started". Service guy says be right back so I assume he is getting paperwork for payment. 15 minutes later he is still isnt back so I walk thru door and see him on phone. I ask him if everything ok? He says he is trying to find place that has it. Again huh???? He finally comes back , I pay for it and he says they will call when spare is in. Dont hear from them for 3 weeks so I call and guy says "yes, its here" You dont call me??? I come in the next day and they cant find it and they ask me for order number. Yup , always carry that with me. Finally they find it but tell me appts are a month out. I just tell them to give it to me and I go have a friend install and mount it for $10. Honestly I love the car but I certainly will never have it serviced here or if I decide to buy another Kia someday I will get it elsewhere. read more

Great service here. Bought our Optima here back in 2012 when it was Courtesy KIA. Never taken it anywhere else for service. Ed and all the guys really are just terrific. read more

I went to Tobin kia late on a Saturday evening just to look around talked to Victor West super cool guy listen to my needs I was very knowledgeable didn't push in any kind of way probably the best experience I've had with the salesperson at a dealership ended up trading my car and getting a new car that same night Great experience go see Victor if you need a car read more

My husband and I recently purchased a 2023 Kia Sportage Hybrid. We had a great experience - Brittany was great and answered all of our questions and made sure we were good to go. The shopping process was quick easy and painless! Y read more

My son's engine on his 2012 Kia Optima was making loud noises so we brought it to this dealership for diagnosis. Myron Newton helped us and he was very professional and kind. He told us he would call and let us know what they find out. Myron called that afternoon and this car is part of the recall and the engine was going to be replaced FOR FREE! What?! A 7-year old car with 100k miles! We never imagined that would be the answer we received!!! Kia has won my business moving forward, they really stood behind their product. As for Myron, he is very professional and such an asset to this location. Even if it would have been bad news, I would still be writing this for him! Thank you, Myron and thank you Kia!!! read more

Thanks so much to Brittany for excellent service from the time we got into the dealership to the time we left with a brand new car. I recommend her to anyone that goes to that dealership her professionalisum and her attention to all we wanted. read more

Great dealer! I highly recommend going to Towbin Kia. I am extremely satisfied with the service I received from my salesman Brent sharp. He was able to get me a great deal on the new Kia stinger. Rakeem and Nick were also great and very helpful. Exceptional service! read more

These guys are awesome! Always friendly and willing to go the extra mile, Bobby was fantastic, very friendly, called back in a timely fashion and very professional! read more

To start I want to say that Tee Lim was very helpful. He made sure things were specific to my needs and everything was accommodating to what I wanted. My salesman Preston Branco was absolutely AMAZING!!! He was very very helpful and made sure that I left the dealership happy as can be. Preston is a new salesman and has a very bright future in this business. He is diligent and very hard working. I didn't set up an appointment with him but I sure will recommend all of my friends to him if they would like purchase a vehicle. He is quick and very understanding, I left the dealership with a wonderful first impression. If you are looking to purchase a vehicle I recommend making an appointment with Preston! He will soon be in very high demand so get your spot while you can! read more

Warning stay away from this dealer ship they slap a huge market markup $6900 + other fees total $10,000

If I can give a fcking no star at all I would. NO STARS. ZERO. I went to this dealer, having the deal the next day. Everything was smooth, they had good customer service and everything. Getting the car, I went through the hassle of taking care of everything with my bank going back and forth, insurance and everything ready. Just about to pay for it, on my way there, had the check ready. And then I find out they sold the car to another person! Also to think that that car was already supposed to be sold to me!! And I wasn't assuming it, they said so themselves they put it on hold for me. They said it was a misunderstanding between the dealers (wtf, no system, right?) and all that bullsh*t but it was just for sure, I'm pretty sure that they disregarded me (even when we had a deal already) and ignored me because according to the dealer, the person who bought the car is paying cash! Wtf. Plus, they didn't even call me to let me know about what happened, they just told me via text message. That's it. So unprofessional. Also before that, they keep messing up the paperwork with my bank. They keep sending the wrong stuff, which made everything delayed. They probably did that on purpose. The most annoying thing you can ever imagine most especially being excited about getting the car you really wanted. I would never recommend this place ever. It made me so upset and angry. Never go to this place, they can never take their word. Please do not go here. I've never treated like that ever, with dealerships. read more

Had a negative experience with this place. I wanted to get a Kia K5 and the online price was $28k but at the dealership it was listed as $40k. It was a bait and click situation. Because it was out of my price range and they wouldn't give it to me for the price listed online, the salesman tried selling me another car I was not interested in and placed alot of pressure to buy the car when it was still out of my price range. Walked out of the place and ended up going to another dealership read more

Great service . They got my car fixed and ready . Daniel I believe had a great attitude and was able to get my car ready by Monday when I needed it ! Amazing place read more

This company is HORRIBLE!!!! My tire was damaged at their facilities to the point that it popped and they refused to fix it and blamed everything but themselves! I would not ever go here if you're looking for good quality work!!! read more

I bought a car from Kia Motors over a year ago. In July my car was totaled and i went forward with the gap insurance I purchased. The only thing left to be paid to the loan was the service refund which came out to about $1300. I understand there was a change in ownership and Kia motors is now Towbin Kia. I called customer service and they gave me an email that the previous owners left for matters like this. Well I emailed them MANY times with NO response. Now I am in collections for the unpaid amount that should have been paid by Kia. The WHOLE REASON I purchased the gap insurance was for things like this, now I'm screwed either way because of a change in ownership? And I was told by customer service that all the previous records were in storage and not at the dealership?? Something seems very shady.. read more

DO NOT BUY A CAR FROM THIS DEALERSHIP! They sold me a lemon car . They are Rude unprofessional lack basic life ethics and dont take their work serious . I recently purchased a car from this towbin Kia henderson dealership one week ago they sold me A car with bad brakes bad rotors bad tires and failed engine mounts (I could of died on the freeway) scary feeling . It was the worst car buying experience I ever been through right down from the tick for tack car salesmen that wouldn't stop tell me degrading comments about his work place and other employees so I wouldn't come back and ask for any one else for help . This place need to be shut down right to the racist in finance who messed up my paper work twice and took 2 extra days to correct smh. (Still typos and errors even today in my paperwork that makes it inaccurate ) I thought this was going to be a fun family owned and operated car dealership , but I was wrong all they are : jokester who hate their jobs. Do not buy from here read more

Towbin Kia - They sold me a lemon car . Lemon law Nevada - Car Dealers Near Me - Henderson, Nevada

I wanted to update my review based solely on the service department at Henderson Kia. We have been using this service department since we moved to Henderson 4 years ago, back when it was Courtesy Kia. We come for oil changes, if there are any recalls, and for basic maintenance. Ed is so helpful. They are excellent at explaining everything they do or that needs to be done on your vehicle. They offer a courtesy shuttle so you don't have to wait for service. Luckily I haven't needed any major work or repairs done, but I feel comfortable coming here if I do. The car sales division gets 2 stars. The service department gets 4 (I can't give 5 because I don't know how major service works and what their prices are like). read more

I bought a Kia Mira with Paul here and I love my new car!!! The best part is how much I save on gas(: thanks you all!!!

I had such a great expetience here. It took less than an hour for Mike to help me zero in on what I wanted and get the deal I wanted. I highly recommend both Mike and Towbin Kia. read more

I went to look at Kia Telluride they had only one and it was sold a sales man told us we could look but to please respect that it was sold and we were totally understanding. Then a guy comes out of the offices totaly Unprofessional and was a prick. I went the the Hyundai dealer and bought 2 cars I don't recommend tobin Kia. In all the cars I have bought I have never been treated like that. The service I received was poor read more

Do not get a car from here. The professionalism is garbage. We had trouble with our auto pay charging us twice, so we called and they told us to come in. Then we went in twice and both times we were told their finance department was not there. The third time we went, we were told to call. I called and the manager was like "I'm not sure where the breakdown was" seriously? It was with your team! We also wanted a refund on the remaining balance from our warranty and asked about that and was told we would have to check with the warranty company. We thought it was with them and are just now learning it's not. So I asked who it was through and they said they did not know....yet they charged us for it. He said it would be in my contract, so I said I was driving and did not have access and asked if he could look it up and he said he did not have a copy of it at the dealership and was unable to look it up. This was the manager I spoke to. They will treat you great when buying the car but all customer service goes out the window once it's bought. Do yourself a favor and go to Henderson Nissan or Toyota. They may not have the same warranty but their customer service before and after you buy the car does not change. read more

I had a great experience buying my new car. They didn't have the one I wanted on the lot, so my salesman Logan tracked down the exact car we wanted and let us know what day it was coming in. He was great to work with, he explained everything in detail and was on top of everything. We would definitely consider buying again from Logan and Towbin Kia. read more

We recently bought a car from Tobin Kia and we are very happy with the customer service and our purchase. We arrived late, and everyone was super friendly and very helpful. We will definitely buy from them again. Bailey helped us and was very knowledgeable. Highly recommended! read more

It took 3 hours to buy the car. When we picked it up next day it was blocked by a towed car and no one new where key was. Kia finance deducted my autopay for the old car we traded in and I called 8 times and got no help. Voice mails with full mail boxes. People passing the buck. So disorganized. They were not really trying hard to find the key. And less than friendly about their mistake. We waited half hour when someone who worked there managed to get the car out. Even he said "why don't you know where key is". We love the new EV. Do NOT like the experience with Kia. read more

Spoke to these dudes all week about trading in my car to get 1k cash back. The wonderful dudes wait until 10 prior to my scheduled appointment to tell me the cash back offer now depended on my credit. Spoke with a rep over the phone who then spoke over me and show no concern for my issues. Told me the advertisement I acted on was false. Good job guys Two thumbs down for David and Tim read more

Update: everything is scheduled to be taken care of on Thursday morning. Thank you to Joe, still not 100% completed but happy to be able to see the light at the end of the tunnel... Update: this is the worst. Still working on SD card issue. Please Joe show me you can keep your word and follow through, let the service department make up for all the bs... Update: so we finally got the paperwork and the vehicle registered, frustrating because it was too close to the due date for my comfort but it's done and that's what matters. I do have to say that Gunther (finance guy) gave his word that we would get the paperwork and as promised he delivered and had it to us the next day. And really that's all I want, if you promise me something just follow through. Sorry Ms Flowers you did not. After being promised the SD card, key fob, driver floor mat, and dash cover (she was nice enough to go above and get us a dash cover) I am sad to report that the SD and key fob were not ordered when she said it was and I will have to wait again another week. And the driver mat unfortunately can not be ordered individually so now I have to get a full set (100 bucks outta pocket) I'm waiting to see if towbin will take care of it considering all of this headache. But we will see. All I ask is don't promise and then not do it, I rather be treated honestly. Things happen now it's up to the service managers to show what kind of business and how the treat their customers after the fact. Ball is in your court towbin. Update: ugh I hate to report that I may have spoken too soon. Guess my buyer euphoria has worn off... I have been very patient waiting for kia to get back to me about some slightly important things, ya know financing (they changed it last min because better apr, still haven't heard anything) and registration (kinda need that since it's up soon and who wants to take time off work to go to the dmv last minute) and some less important stuff: still no SD card, user manual, spare key, driver floor mat (just noticed missing). I get they have been busy especially with labor day sales but idk follow through on your customer service. Hopefully this is just one of those times that things fall through the cracks and they will eventually take care of us... Because we really had a great buying experience but that's doesn't mean much if there's no follow up on things that should be taken care of... I cannot be any happier about my experience here. Barbara Flowers is absolutely amazing. She took the time to listen to my needs/wants and my husband's need/wants and found us the perfect Kia Sorento that we are both excited to have. We never felt pressured to buy anything that we didn't want / could afford. Even the financing part was not stressful, this place is not the typical car buying experience. I will never go anywhere else and I recommend you don't either. Save yourself time and headache and just go to kia and see Ms. Barbara! read more

We bought our Sedona here and absolutely love it. Our salesperson Pablo worked with us to get us the car we wanted and Gunny in the Finance Dept worked hard to get us financed at a better-than-expected rate. We are very happy with our experience at Towbin Kia and will buy here again when the time comes. read more

I made an appointment at this dealership do you have a key made for my vehicle on December 16 they told me to bring in the car the following WednesdayWhich would be December 23 and that they would have the parts there for me when I arrived. Well they did not have them Available. They told me they would have to order them and it would be The following Monday before the parts would be there because of Christmas. So I called on Tuesday. To ask if my car was ready and if the parts were there. They told me yes the parts were here or you can bring your car down and we will get it taken care of right away. Although I had already dropped my car off the previous Wednesday. Then they also told me that my battery was shot. So they replace that also. So the morning that I'm coming to go get my vehicle which is Wednesday the 30th. I called in the morning and asked them to charge my vehicle because it's an EV and I was told that the charger was not available. Now I have to drive 60 miles back home so I need a vehicle charged. But they told me nope. When I pull up I noticed that none of the EV chargers are being used. So now I'm pretty upset. When I told the service manager he told me that they only have one available and he would be happy to charge it for me I said well it's a little late now isn't it and I left. Would t I recommend this service department no I would not. I have bought two cars there both pleasant experiences. But when it comes to service it's a zero in my book read more

This is the best maintenance team! This dealership used to be a Mazda dealership but they work on Mazda vehicles as well, even though it is a Kia dealership. We should all be grateful that Joe DeFalco, and the entire crew, puts customer service first. I had an issue 2 years ago and they found the issue and then sent me over to a certified Mazda dealership, Earnhardt. When I went there, showed the video, the Mazda dealership basically shoved me aside. Thanks to Joe DeFalco, he even went a step above and contacted Cardinaleway Mazda and told them the issue with my car. I AM VERY APPRECIATIVE of this maintenance crew and how they treat their Mazda customers. I would recommend any repair issues people have with their vehicles to go to this dealership. I would recommend 100% Joe DeFalco. He cares for his customers and explains and clarifies what issues or work that has to be done on the vehicle. Also, there is a no pressure zone when it comes to repairs. I appreciate Joe DeFalco always asking and responding to customer's issues and also if the repair can be done by the next oil change. Whoever trained Joe DeFalco and the maintenance staff is a wonderful trainer! I am glad that they have Mazda techs for Mazda owners, like me, and I feel welcomed every time I need service for my vehicle. Please, go to this dealership for all your Mazda repair needs! You will not regret it! Also ask for Joe DeFalco when you do go for repairs for your Mazda plus prices are fair and affordable. read more