We had a large clog due to tree roots in a very difficult to access location. The crew did a wonderful job pinpointing the exact location, and communicating all our options. When they were finished, the putting things back together and general clean up were first rate. We're very pleased. read more

We had Trench free replaced our 30+ years old water line as well as sewer line. Both were done professionally and did though cleaning afterwards. I would highly recommend their services. read more

These guys are good. I got quotes from several providers. They were the most reliable, good cost, and were timely to schedule.

Can't say enough good things about this company. They called me with a quote minutes after requesting one through yelp. Carlos showed up on time a few days later and explained the process of installing a trenchless sewer. They sent me a quote the next day that was lower than all the others. I had also waited weeks and even months for other companies to provide me with a quote. The job was done in a day, they kept me in the loop and handled all permits. If that wasn't enough, I discovered after the fact that a sprinkler pipe had gotten cracked during their installation and they promptly repaired it with no excuses or hassle. If other companies were this good being a homeowner would be a heck of a lot easier! I am not normally one to write Yelp reviews but I recommend them 100%! read more

WOW! This company has Morals and respect for their customers. One of the scariest things I was facing my rental property in San Jose had sewer line problems my tenants cannot flush their toilets I called Roto router out to clear the line they were unable to clear the line and was quoting me a ridiculous amount of money I looked at the reviews for trench free the reviews were so good so I was willing to just spend whatever it took to fix the problem with this reputable company I had no idea that when I called the higher then they would advise me that this was a city problem they referred me to the city the city came out and fixed it for free trench free could've charged me up to $20,000 for the work that needed to be done. But Felipe treated me like I was family said he would be happy to come out and give me a quote if the city didn't do what they were supposed to do he said it's not about the money it's about making sure you have what you need in this day and age where everybody is taking advantage of everybody it was so refreshing to be able to trust somebody to do the right thing. This restored my faith in humanity I would recommend this company whole heartedly! read more

They are very honest. Oscar came to my house to see plumbing and didn't find any plumbing issue. They didn't charge any visiting fees.

Antonio showed up within 45 minutes of my call to assess the water main break from meter to house. He wrote up a quote and within 2 hours Benjamin showed up to create a temporary bypass line to stop the water meter from spinning and costing me more $$$. They organized all the USA markings and came back a few days later. Benjamin and Arturo worked in concert to quickly, efficiently and very cleanly install a new line and conclude the work within 4 hours. Up and running and have not seen a better operation in a long time! Job well done and would certainly recommend TrenchFree to anyone else that is in need of these types of services. read more

I was very pleased with their replacement of my water line and the plumbing fixes that corresponded with that project

We have a circa 1960s house, and the iron drainwork was clearly starting to go. We experienced frequent backups, and drain water was starting to seep from underground. Not having tens of thousands of dollars to fix it, we looked toward TrenchFree. When I called them, Juan was very friendly, and ran a complimentary camera inspection of the kitchen and laundry drain, and found the likely cause. Their quote was very reasonable, and using their method, it would only take one to two days with minimal disruption to the landscape. After really worrying about jackhammering my kitchen for several weeks, we finally decided to do it. The guys showed up on time, and delivered as promised. They prepped the site and protected the rest of the house against dust as best they could, and were able to excavate a pit in our kitchen and the sink drain without removing any countertops. They used the machine to push a steel rod right under the side of our house, and into the kitchen, then used it to pull a new drainpipe as a single piece back out to the main in the front yard, through a dining room window. They spent a second day jackhammering to the sink drain (our concrete slab foundation is thick!) and connecting the sink and the laundry. They backfilled, and reset the concrete floor, including embedding rebar. They were very professional and even stayed overtime (~8pm) to ensure everything was set for the weekend. They cleaned and even mopped our floors as they left. Couldn't be happier with the work. Thank you TrenchFree! 10/5 stars if I could. read more

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STOP reading other reviews, and call TrenchFree, NOW! TrenchFree replaced my original waterline with approximately 40' of new 1" HDPE. My neighbor discovered a leak at our water meters at the street, and immediately called the water company (The water meters are centrally located between our parcels at the property line we share, and the water lines run diagonally across the yard to both houses). While I was at work, my neighbor noticed a fast flowing water leak at the sidewalk and immediately contacted San Jose Water Company. They came out fast, inspected, and determined that it was my line leaking (after the meter), and therefore shut it off. During their inspection, they determined I was losing 360 gallons per minute! @_@ I arrived back home for lunch at 11:30am, and read the notice left behind by the water company. I immediately began calling repair services on Yelp, and after getting turned away ("We don't do that." or "No one can come out, today.") I landed on TrenchFree. This was a blessing in disguise! I called TrenchFree, and they dispatched the owner and he arrived in a 30 minute window and immediately presented a solution to my problem. I've never had to deal with an issue like this before, and Juan@TrenchFree made a complicated repair process a breeze! The breakdown of events: Thursday AM: BIG leak discovered. 12pm: TrenchFree is on the job and schedules for hidden underground utilities to be identified. Friday: Utility workers locate and mark some hidden underground utilities on the surface. Weekend. Monday: Utility workers return, locate and mark the rest of the hidden underground utilities. Tuesday AM: The job is started and completed, and we are happy campers! Give Juan@TrenchFree a call if you ever find yourself in any of these situations that other Yelpers are experiencing. read more

I needed a Sewer Line replacement. Trenchfree's quote was ~30% cheaper than the quote given by a well known "rooter" company. While, Trenchfree was slightly higher (~5%) than the third local plumbing company, but Trenchfree was by far the most professional of three companies I reached out. Felipe was the sales person and he answered all of my questions before I signed the contract. Raul from Trenchfree kept me in loop through the process (of getting permits etc.,). They also provided all the information that my insurance company requested to approve the loss claim. Their work was good. Eric from Trenchfree coordinated well with the City and the sanitary district. They cleaned up nicely once the work was done. I highly recommend Trenchfree. read more

EDIT: Bottom line: If you're doing PG&E work with Trenchfree, make sure you ask a lot of questions about EXACTLY what they are, and are not, going to do.. how long it will take, what you will be responsible for, etc... I'm changing this from 1* to 3* because I appreciate the owner coming and talking to me, and I think they have some valid points. I don't think everything went perfectly, so I can't justify 5*, but I feel better about them and might consider them if I had work to do in the future. -------------------------------------- Old Review (w/ a few edits) I didn't completely understand the scope of the work between my contractor, PG&E, and Trenchfree... and after literally 20 months of fighting to get a new gasline installed, I finally saw the light at the end of the tunnel and signed the contract. My mistake. The quote they gave me stated "will coordinate with PG&E in order to complete the remainder of the work". I don't know if that was done at all, to be honest. I had to stay on top of PG&E. And when PG&E inevitably delayed the work (because they are THE WORST), there was no communication, so I had guys show up on the wrong day. I spoke with the owner of Trenchfree, and we agreed that PG&E is mostly to blame for this issue, but I think we also figured out where his business could do better. When it was all said and done, all Trenchfree had to do was back fill 20ft of trench (2.5 ft deep, 18inches wide). I have a hard time reconciling or justifying how much I was charged for this, but again... after speaking with the owner, I understand that everyone needs to be certified by PG&E to do this type of work. So yeah, it costs more. Its like going to a therapist who charges $250/hr. Does that seem right? Not really, but its what you're stuck with when dealing with PG&E work. read more

Very professional speedy and contact explaining the work done highly recommend to any property owner

We had sewer issues and solicited multiple bids. TrenchFree had a comprehensive plan, including obtaining all necessary permits, which they clearly explained. Their price was reasonable and their performance -- before, during and after the repairs -- was outstanding. We could not be more satisfied. read more

My driveway is 630 feet long, and my main water line had broken so many times over the years, I had no choice but to replace it from the house all the way to the main road. Thank goodness I found Trenchfree! They replaced my water main line in 3 days, turning off the water only once at the end of the job for a few hours. They were prompt, professional and did an amazing job! The lifetime warrantee feels great too! My driveway and landscaping were untouched! No one had to spend hours of back breaking work digging a trench. I am so happy and relieved now. read more

Awful service. THE absolute slowest business we've ever dealt with. We had to call them many times just to beg them to do their job. Unreal. Never hire this company. There are plenty others out there who actually want to work. read more

Excellent service! I worked with Jose and Carlos on my disgusting sewage problem. They gave me good advice and once the city approved the permit, the work got started quickly. Have you ever had a construction project that cane under budget? I had my first experience of that, and probably my last, with TrenchFree! Whoop!!! read more

I needed to replace the sewer line in front of the house and these guys were terrific to work with! So great they didn't need to tear up all my landscaping! They thoroughly explained the process, were conscientious in their work, cleaned up the area each day and answered all my questions. They made sure that the irrigation and electrical system were in working order and even came back to remove all the PG&E markings on the pavement. The entire team (on sight and in the office) were very responsive and so nice to work with; can't say enough good things! Thank you TrenchFree..! read more

After our sewer backed up and flooded our bathroom, we hired a plumber to snake the toilet and part of our sewer line. However, we were worried that the rest of the line had problems. We asked Trenchfree to estimate If repairs were needed. Felipe earned 5 stars for evaluating our entire 250' sewer line using an internal camera. We were relieved to discover that our system is functional and does not need work. Bravo Trenchfree! read more

Said the problem was worse than it actually was so my estimate was over $15k to replace a 30ft sewage line to the city. Got an assessment and quote from another company and ended up only needing spot treatment totaling $3k. read more

Diego and his team worked hard and delivered. Couldn't have asked for a better crew. I'm impressed by the way he kept me informed throughout the job. They met some obstacles and challenges, but ultimately finished the job and I'm happy with the results. Carlos was also excellent at communicating the scope of the work and providing assurance. I highly recommend working with TrenchFree. read more

They did a wonderful job replacing my sewer and water lines. Carlos came for the estimate and demonstrated an impressive professionalism and genuine care about my problems. Price was very reasonable. Crew very friendly, explaining what they are doing. After job was completed everything was cleaned up to the degree that is undistingvitional from the original state. Would highly recommend this company. read more

Top marks for these folks. They returned all calls promptly; they showed up as promised, and on time; and they were super courteous with my 90 year old mother who was getting the work done. I made all of the arrangements from the South Bay for the work to be done at my Mom's house in Hayward. I couldn't be there when Carlos went out to quote, but in reviewing with Mom later in the day Carlos had even shown her the scope of the pipe that needed sleeving (sewer line from the house to the street). He also had no problem answering my follow up questions. The crew arrived on the scheduled day and got right to work. The job took a little longer than anticipated as the line was WAY deeper than everyone thought it would be, but they made sure it was hooked up at the end of Day 1 so that Mom could "do her thing". Day 2 they got the city inspection and sign off, and started the finishing work. Day 3 was for the finishing touches. Mom's comment today: "Drains doing well. I think I would give them a five. On time, kept things neat, cleaned up when they were done. Haven't had any problems." Great to work with. Thanks! read more

Very nice and professional. Carlos, estimator came by to give me a quote. Carlos went through the trouble to use the camera look for sewer blockage and open up the manhole to see the connection between the county line and my lateral. All at no cost. Don't have the quote yet but good experience so far. read more

Carlos came out to our house and was amazing. First of all I was not having a problem with my sewer line/pipe from house to street. However I had a large tree growing near my sewer line , and I assumed that the line was 4 inch clay. That was what I told by many of the people in the know in the Holiday Lake neighborhood I live in. That is why I called to get my sewer line checked out and also the city of Morgan Hill was offering grant money to fix the lateral sewer lines. They were offering to pay a large part of the inspection and repair or replace, whatever was needed. Carlos came and gave me prices about cctv. Also explained to me how they repair broken or leaking sewer lines by essentially putting a pipe inside the broken pipe. He did put a camera into my line and he checked out about 2/3 of it with the camera. I watched the video screen while he pushed the cable with the camera on one end. Only took about 15 minutes. The camera didn't make it to the street because there was a sharp right angle downward in the pipe. He did not find anything serious but told me the pipe I had was cast iron 4 inch diameter. I was surprised and thankful I had a cast iron pipe and not the clay pipe that many of my neighbors had. The only thing I could assume that one of the previous owners prior to 1978 had already changed the clay pipe. Anyway I was so elated that I said I would write a positive review on yelp. I highly recommend this company. They are honest and very helpful. read more

TrenchFree deserves the 5-star reviews! Carlos arrived exactly at the appointment time for the estimate to replace my sewer line. He was the only person who opened both manhole covers near my house to make sure he didn't miss anything. Later in the day, I received a very detailed written estimate online (which also acts as the contract if you accept by signing online). Of the five companies I contacted, TrenchFree was the only one that gave a written estimate. The estimate was actually the lowest, which was a pleasant surprise. (Even my plumber commented how inexpensive it was). Not having to trench was a bonus. The crew also arrived exactly at the appointment time, both to replace the sewer line, and for the city inspection. Everyone I interacted with was courteous. I pretty much sat back and they took care of everything. read more

I am posting this exact same review for the two companies I called for bids for a trenchless replacement of our water line, The Trenchless Co. (based in Sacramento) and TrenchFree (based in San Jose). We live in Oakland. Initial Contact: The person handling my initial call at both companies were great. Scheduling for Bid: The Trenchless Co. said they'd have a crew in the Bay Area in a few days or at the beginning of the following week or something like that and said, even though it would not fit into my schedule, the guys could come by my house and check out the site when I wasn't home if that was ok with me. Sure, fine, fair enough. TrenchFree's rep, Ernie, told me they could come out the next day or whenever was convenient for me. And he did. Le Bid: Several more days after the Trenchless Co. dudes came to my house, the company called and said that the job looked too hard because we're up a hill about 60' from the street, that there would be too many rocks, tree roots, and that their heavy equipment would not fit on our street. Really? Um, PG&E trucks with pole replacements and full-sized fire trucks fit on our street. There are no existing trees they'd need to go through. And the hill ain't that steep. It's nicely terraced and everything. TrenchFree gave me an incredibly fair, reasonable, and good bid right on the spot! Time To Do The Job: TrenchFree was awesome. Again arrived exactly on time (early in fact) and were super professional. When they asked how their bid price compared to the other company's (I never told them who the other company was), I told them I never received a bid from the other company because they said the job was too hard for them. Oh my, how the guys laughed. "This job?" they asked. "It's a piece of cake!" And on they went to deliver on their job, cleaning up beautifully (even replacing ground covering we had down) and being super helpful (including coming into my house and fixing a faucet for me!). All day they joked about how another company in the business could have looked at this job and said it was too hard. 'nuff said. read more

Wow, I am so glad I learned of TrenchFree and their trenchless plumbing method. We had a broken kitchen drain pipe under our hardwood floors (and under concrete slab!) that would have required a 3-4 day effort, major disruption of the kitchen and hardwood floors using traditional trenched plumbing. Carlos, the estimator at TrenchFree (smart, thoughtful and polite), thought creatively and said we could reroute the kitchen drain line from our kitchen wall facing the outside to the sewer line (about 35 feet). By using a boring tool and pushing the pipe through the ensuing hole, the plumbers avoided having to dig a trench to do the work. The only holes were just outside the kitchen wall, where they installed a kitchen drain cleanout (the original was inside and inaccessible), and the place where they connected the kitchen line to the sewer line. They installed a new sewer cleanout at the juncture and threaded a pipe liner in the sewer pipe past the point of the old kitchen line. Thus, they "capped" the old kitchen line in two places. I appreciated their perseverance in ensuring that some extra pipes left from our 1999 kitchen remodel were not being used before the final capping. The result was a one-day job, the lowest estimate of three plumbers, and minimal disruption for the plumbing repair. The crew cleaned up the site before leaving, and our kitchen drain works great (one week later). TrenchFree is highly professional, responsive and has fair pricing. I would use them again in a heartbeat. read more

Amazing job! My main water line had a leak. These guys came within hours and gave me an estimate for the job. The price was very reasonable so I signed on. After the utilities marked up the property, the repipe started. They did all the work within 4 hours! Best of all only a couple of small holes were dug in my lawn which were easily just filled backup! No need to dig a trench and ruin your property, go with trench free! You got 99 problems but a trench shouldnt be one! read more

We had a leak in our main water line coming into our house. The leak caused the middle of our lawn to turn into a swampy mess. Called a few places and JD Plumbing offered to come out the next morning at 730am to look at it. I was dreading having a company open up a huge trench to remove/install a new line and ruin our lawn. JD utilizes a high air pressue trenching system to clear an opening underground so they can install the piping. We replaced some old plastic pipe and had them install a copper line into the house. It took about 4 hours and they were very courteous and let us know when they would shutdown the water. They also did a decent job to clean up the worksite. All told, a pleasant experience! They also take credit card, are licensed, and gave the 10% off for mentioning yelp. Would highly recommend them. read more

We had a water main break (3 days after SJ Water replaced the meter!! Thanks a lot!), and were referred by Done Right Plumbing (a very class move by them). And that set me up with Ernie Villalobos - he was extremely considerate of your situation (No water), and came by before he went into work. Ernie is such a great guy to talk with during all of this, and was responsive to phone calls when we had questions. Despite a late start with the actual replacement, his team was able to replace the line and get us water (it is amazing how we that that for granted, until you don't have it) by evening. I don't plan on needing them to replace the water main (lifetime warranty), but I do highly recommend them if you need one. read more

Water pipes in our neighborhood are flexible plastic, originally installed in 1975. They'd failed already at many of our neighbor's houses, and we guessed that ours was on borrowed time. Our water pipe is about 55' in length, running under a lot of concrete. Having seen others replacing via trenching gave me a feeling of dread; multi-day jobs with a lot of jackhammering. Several neighbors had used Trenchfree, so we gave them a call. Ernie arrived within an hour of our call to provide a very reasonable verbal estimate; a formal estimate followed via email with all the details. The crew arrived early the next morning and the job was completed within 4 hours. The crew was polite, professional, obviously very experienced, clearly took extreme pride in their work, and made the job look easy. Our yard was completely undamaged and left in an immaculate state. You'd never have known they were there, but for the very attractive connection at the house end, which frankly looked a lot better than what was there before they arrived. Extremely pleased with this firm. I just don't see how you could possibly do better than this. read more

Called Trench Free at 7:00am about a visible leak in our water line running to the main line in our 1960's era track home. By 9:00am they had come out to see the issue and do an estimate, at 10:00am we signed the estimate, and by 12:30 guys were at our house getting right to work. It's now 5:45pm and they've been gone for an hour, the job finished and no trace of them even being here. I think my lawn actually looks nicer than it did before they dug one small area for access. The guys doing the work were efficient, honest and 100% professional. The price was fair. And I cannot say enough about how quick and painless the entire process was. If you live in a 50-year old house, have been pretending the galvanized pipes under your front lawn are just fine, and you've grown accustomed to having running water, maybe you should call these guys. read more

I give this company my highest recommendation. I needed my sewer line replaced, which required extensive excavation & concrete work. TrenchFree gave me the lowest bid I received, with the least amount of landscape damage. My next door neighbors had also used their services and were pleased. The workers were thoroughly professional - prompt, quiet, and cleaned up each day. When the work was finished, I could scarcely tell anything had been disturbed. It was a pleasure working with them, which I can't say about other contractors. I also appreciate the fact that, unlike my other bidders, TrenchFree accepts credit card payments without requiring an extra fee. And they provide a lifetime warranty. read more

I highly recommend TrenchFree. The crews who did the work were very professional and did a great job, especially considering that they had to overcome two significant hurdles. Overcoming those hurdles required that they had to work twice as long as estimated, and despite this they were clearly focused on doing the job right. In addition, the office staff were very responsive, and their proposal was much lower than the others I received. read more

Unfortunately we discovered a small leak in our main water line underneath the driveway. Our water bill was nearly triple! I called several plumbers and everyone seemed to have the same two answers: either dig up the concrete or move the main water line so it is parallel to the driveway. So I went on Yelp and did some research and called JD Plumbing and spoke with Freddy. He came out within an hour and gave me an estimate. I mentioned that I found him on Yelp and he instantly gave me 10% off. We both agreed on the price and he said that his crew would come by the following day at 8 AM. The following day Nicolas and Audel arrived on time. They were friendly, knowledgeable, professional, and meticulous. The first thing they did when they arrived was put down two large pieces of plywood so the driveway would not get muddy during the pipeline replacement. They used the pipe bursting method to remove and install the new main water line. After putting in the line, Nicolas then carefully assembled all the plumbing hardware, checking all of his welds 2-3 times for fit and finish. Afterwards they cleaned up and it was almost as if they never came to the house. The warranty on the parts and labor is lifetime. I highly recommend TrenchFree to anyone for their excellent work. read more

Had a crack in our sewer line inside a slab foundation. Was not looking forward to jackhammering out the floor so decided to try a cure in pipe liner solution. Felipe and crew at TrenchFree gave us a good quote and we're out the next day to fix the line. They came when they said they would and finished when they said they would. Repair looks great and they even restored the landscaping back the way it was before they started. Very happy with their work! read more

I had a great time yesterday dealing with Ernie VillaLobos about getting my sewer line replaced! Now it seems a little strange considering the subject to talk about a great experience but I must say Ernie is an absolutely great guy. After carefully explaining his video inspection of my sewer lateral he recommended that I not hire his company to fix it! He told me I could get another five or 10 years of use from the line before paying thousands of dollars to have it replaced. I find that honesty refreshing and only wish that all the service people I deal with were as straightforward and helpful as Ernie. I almost never give five stars on Yelp but TrenchFree deserves it. You will not be disappointed. Easy John read more

Some very honest folks over there at TrenchFree. Eric M. came by for an estimate on what was looking like a major job. Some thorough investigation by Eric revealed the issue was not what we thought and would not be solved with replacing the sewer main line. So very happy to have called these guys for a estimate. read more

I strongly recommend these guys. 4 years ago they put a new sewer line and cleanouts in for me (our redwood ate through the old lines) I asked them to come check out the lines today to make sure there were no issues after an issue with a clog. They showed up at 9am, checked all lines and gave me piece of mind all was good at NO CHARGE!! because the work they did 4 years ago has a Lifetime Warrenty read more