Today I had to get a rental truck so I can move a large amount of my tools to a location with storage. So we went to this U-Haul location to see what they have. Even a cargo van would've be alright. Luckily, when we arrived at the office, noticed a truck with a 8' bed truck, perfect for my needs. We got help from a very nice gentleman named Rod. He was very professional and polite. I can tell he's has great knowledge and experience which is very helpful for us customers. He was very kind in answering all our questions and even very detailed about the truck we are renting. So far the truck we rented is amazing and very clean in and out. I feel it's truly a bargain and I highly recommend anyone who needs to transport goods rather than higher movers, this is the place. Mahalo Rod for helping us out and we hope to see you Sunday. read more

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The propane refill !! It went just qs smoothly as a drive thru The propane tech did an inspection and filled it up read more

This place has the 2nd best sales floor arrangement and the absolutely worse managerial/counter workers. The warehouse/mechanical workers are the best at ensuring quality vehicles and even provide security. The storage locker units are mediocre, mold infested, and the HVAC/air system is obsolete and a spore-festation. The ONLY reason why I am here for BOTH is because of my family discount. Alot of my family members and friends are here weekly. read more

U-Haul - Honolulu - Moving, organizing, and consolidating my storage locker unit - Self Storage Near Me - Honolulu, Hawaii

I'm not usually one to write reviews, but after the experience I had with the team at this U-Haul location, I felt like I had to. From start to finish, the rental process was quick, smooth, and hassle-free. The staff was incredibly helpful and friendly, which made the whole experience even better. I will 100% be coming back for U-Haul services in the future. Special shoutout to Grace, Chae, Linda, and Isiah for their outstanding customer service -- you all were amazing! read more

The u-haul app has been down so it makes the the pick up process LONGER. You have to go in and deal with the staff instead of just going to the key box to grab the keys read more

my brother and I have been here over the past 3 days because we are moving across the island. Erlinda, Angelique and Donnie have all been extremely helpful in assisting us with a truck rental and dolly rental. they all had excellent customer service and a very positive attitude towards helping us. this will definently be our go to place for any kind of moving assistance! read more

This review is for the service, kindness and dedication from the owner, and staff. On one of the worst days of me and my kids lives I ended up here at U-haul frantically trying to put a bandaid on at larger issue. Rodney was so kind to offer a generous solution to remedy the issue and his staff was so sweet and caring to myself and my son. I truly appreciate this staff for the big hearts and kindness they showed to us. They went above and beyond here and I highly recommend this location above all else. They don't see just dollar signs, they see people and in Hawai'i we need more business like this one. If you wanted efficient, professional and kind hearted people to do business with, choose U-Haul Kilihau Street and you can't go wrong! Also, just make sure you have all the things you need before checking in or renting: + valid license + an alternate contact person + payment (credit card preferred, debit card OK as long as can be ran as credit - no online banking cards) read more

I am writing to express my disappointment with the service I received when returning my rental truck. Despite returning the vehicle clean and with a full tank of gas, I encountered an issue with a flat tire upon arrival. Rather than handling the situation professionally, the manager spoke to me with an inappropriate, overly casual tone--treating me more like a "homie on the street" than a paying customer. She repeatedly demanded to know what happened to the tire and accused me of "creating problems" for her. I explained that road hazards are unpredictable and can happen to anyone. Furthermore, I had purchased full coverage specifically to handle these types of situations. The manager's confrontational attitude and lack of professional boundaries made for a very weird and uncomfortable conversation. I expect a higher standard of communication from your staff, especially when a customer has fulfilled all their obligations regarding the rental agreement. read more

I'm only gonna make a comment on the employee named Shay. This lady is local to the bone, before I even interacted with her, I watched her deescalate an impatient storage situation. Immediately after it was like nothing happened. She continued to provide solid service, even helped me put boxes in my car. She called me after days after as I was questioning myself where I would rent my big move; I'm glad she did. She helped me get my truck and I'm going to go see her specifically. U-Haul, please recognize her talent for customer service. If you guys don't, I will recruit her for my businesses.. read more

Went down to the kilihau street location very nice easy to work with got what we needed one day rental in and out in less than a half hour! Great service read more

My daughter got married. She needed a vehicle to pickup chairs and tables for this once in a lifetime event. Drove on down as scheduled. The wait was not long at all. Just a few checks like license and a credit card information. A few household instructions on the return process and we were on the road in no time. Their system and procedures are so well thought out, they have everything thought out and all the bases covered you know exactly what to do and what NOT to do. The return was fast and easy too. Fill up the gas 3/4 way just as the previous customer did. You're doing the same for the customer after you. Drive right in and park it where they tell you to. Return the keys and you're done Staff is friendly and professional with a smile If only more companies can be spot on like U-HAUL LIFE WOULD BE SOOO GOOD! Mahalo!!!!! read more

This place is a joke, drove by for years, but never stopped in, decided we need to get some propane today so try,. The parking lot is an unsupervised mess customers, and staff parking where ever no organization, the sign says propane available pay at the pump. Then I was told you have to go inside. Waited for almost an hour as I watchedstaff trying to figure out how to book out rental vehicles, customers coming back and cutting the line because they got the wrong keys for the wrong vehicle completely unorganized, wasted an hour of my time. Left without getting my propane. read more

U-Haul - Honolulu - Self Storage Near Me - Honolulu, Hawaii

Terrible, scammed us for $150 for damages we didn't do. Front lady, I think her name is grace, didn't say anything about taking photos of the U-Haul truck before leaving. When we came to drop it off after 2hrs (originally reserved it for 24hrs but we moved everything super fast) someone did the inspection said it there wasn't anything damaged so we were good. Then an hour later we get a call from Robert saying there's a "fresh scratch" on the side of the truck and made us pay the $150 deductible without showing any proof of the damages and even after the person who did the inspection cleared us. Go to a different location, or you're better off going to Home Depot and renting out a truck there. read more

If I could give zero stars I would. I had a reservation on 6/1/24 to pick up a cargo van at 5:00pm to use for a day. We were not able to rent a cargo van due to the type of CREDIT and DEBIT card (which has a VISA LOGO) that we were going to use to pay up front. Mind you, I have rented from U-Haul before and I have used the same type of card to rent a vehicle from them. The two front desk associates at this location claimed that it is their new policy to have an actual bank card which I find absurd because we use this credit and debit card for literally everything. This was the first time that we were denied a rental, which I feel like we were discriminated due to the type of card we were going to use. I will never rent from U-Haul again. read more

Terrible experience. No customer service. I've used several U-Haul locations and this is the worst! 9:30 reservation. We arrived 15 minutes early and didn't get to drive off the lot until 10:15. They gave us a van that was completely blocked in and then left us waiting for them to move other vehicles for nearly 20 minutes. When we asked about pricing the guy couldn't explain it and said I guess it's just what it cost. Yikes. Even the return took 45 minutes and there was only 1 other person in line. Drive farther and go somewhere else. read more

Your U-Haul at never works. It cost me time and money with me renting on a weekly basis. Your staff are very friendly and accommodating. Their customer service is one of the best and they deserve a raise. If it wasn't for them I would have rented somewhere else. read more

I needed a rent a uhaul in between while I was moving. Lease ended on Sept 30. New lease started Oct 1 so I needed to rent a uhaul for 2 days. They conveniently don't stock their town location so you have to drive all the way to Nimitz (even if they're site says they have it in stock-- you really should call). Anyways, I was suppose to return it before noon. My friend who was heading to the airport offered to take it in the morning since he had a early morning flight. He dropped it off at 645am and they opened at 7am, so I was charged a $20 "convenience" or "after hours" charge. I was disappointed that it wasn't clearly communicated to me and they relied on "fine print" in the contract. They even encouraged me to drop it off early which seems deceitful. read more

U-Haul - Honolulu - The website - Self Storage Near Me - Honolulu, Hawaii

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Just dropping a friend off to get a truck recently but this was also the uhaul i used when i moved to hawaii. I used the Ubox small shipping container from NYC. They had up to date tracking of my box. I was able to access it to grab some items while living in my temporary apartment. The staff was pretty good at both locations and they also had a moving company that specialized in U-boxes so it was pretty easy all the way through to when I purchased my condo a couple months later and had to unload everything. reasonably priced too. read more

I never ever rented a truck before and I thought it would be a complicated and long experience...not sure if the process was streamlined because of covid or if it was always this way but it was very fast and easy. Their trucks seemed to be very well maintained and clean. They have all different rates for different size vehicles. They have small cargo vans..10 ft box trucks and even bigger ones... The staff was very professional and cool. The only issue was I rented it on a saturday at 8am and supposed to have it for 24 hours but bc they open later on sunday at 9am and I could not return it at 8 am on sunday that would have incurrred a half day charge so in order to avoid the additional charge I had to return it before 6:30 pm (their closing time).thats only 10 and a half hours ..They should just let that go or only rent from 9am on saturdays...The other thing is when I reserved my truck nobody mentioned it and I called before to double check everything... So if u looking to rent a truck in the mapunapuna area this place is cool just avoid the flood action , high tide and heavy rains because this area floods on kilihau bad!! and remember if you rent on a saturday before 9 am you will get screwed and get charged an extra half day or pay for 24 hours and only get it for 10 and a half hours.....not too cool. read more

Be VERY caution about the condition in which your parts or hitch are in, as they may be installed having come damaged from the manufacturer! Manufacturers like Curt are terrible at making sure parts arrive in good condition... One star is NOT because of customer service. Everyone at this Uhaul has worked with me very diligently and professionally. High marks for them! Thank you uhaul employees for trying to get me the part I needed, in good condition, and "to my liking." However, this did NOT happen, at no fault of the employees!!! Cannot stress that enough. Don't hate on the employees... I could not take the parts in delivery because of damages. My issue is with parts delivery and the condition in which the items are received by Uhaul from the manufacturer. I had placed an order to have a trailer hitch installed but the part did not come in as expected and I had to wait two weeks (4 weeks total) for the hitch to come in. When the hitch did come in I went to pick it up to install myself and upon inspecting the item found several damaged areas where the powder coat (which helps to prevent rust) was chipped off during transit. The manufacturer (Curt) did NOT package the item with any protective wrapping or foam... nothing! Maybe just a sheet of thick paper. Lame! This happened the second and third time I had ordered the same part. They all came in damaged; and I am expected to accept this damage and pay full price? No way... especially when the parts are going to rust. Can't do it. Unfortunately I could not make a deal with UHaul to reduce the price on the parts... read more

Got tge right truck we needed to move our furnitures.It fit just right.got to our destination and back fast.I like how this location has so much to pick from.Made it so easy to get what we needed to be done.Thanks Uhaul read more

Ordered a UBOX and they delivered and the driver was this lil firecracker names Felicia. She is so sweet, very accommodating and quick! She always kept in contact with me about what day to pick up. She is really an AWESOME person! Hey UHAUL she needs a raise!!! read more

The staff was very helpful and I even got to swap a truck for a van with no wait and hassle.

A+ for UHaul. We had a great experience, and I highly recommend this branch with no reservations. Jordan was excellent and provided top-notch customer service. She was friendly, helpful and accommodating. Upon returning the truck after a full day of moving, more great customer service from Gershom and Levante. UHaul for the win, much mahalo! read more

Renters beware!! I was charged for old damage on a truck! Then I was told the insurance would cover, but as soon as I agreed for the $11 dollars for millage they charged me an additional $150 and no one could explain. read more

GREAT RATES AND EVEN BETTER CUSTOMER SERVICE! In the past 2 weeks we've used U-Haul 3 times and EVERY TIME every agent was a pleasure to work with. Also, all Vehicles (cargo van and box truck) are clean and reliable. read more

This place is no good waited and hour and a half to to pick up a UHaul no parking so you have to park in the street this place is not worth it costumer service is not good Would not come here read more

Customer service sucks here. Went to buy and rent moving items was chased down in the parking lot by an employee saying we need to park on the street. Line was long inside and everyone there was rude and had no customer service skills. Only one person in the register and our transaction took so long. I don't recommend them and will never be back. read more

My husband and I have used this location multiple times for our moves and most recently our move to the mainland. We have had wonderful service and customer service each time. We have rented trucks/Uhauls and most recently the UBox. read more

Worst experience at a U-Haul in my life. Spent 40 minutes in line when I went to pick up my reservation. The General Manager was at the counter and took his time doing everything. While I was there, 5 people left the line angry. He didn't even bother to say hi to anyone walking in. And didn't even call for help because the line was so long. When I finally got my truck and started to go over the inspection, I noticed that the truck I got didn't match the truck on the inspection report. After telling them that this was the wrong truck they argued with me saying "Um no it's not. I think I would know." After showing them that the two pictures didn't match they said " oh I guess it's not the right truck." Worst experience I've had at a U-Haul. Not friendly. And very rude. Please save your money and go else where read more

If they had moving trucks, the reason we went. They would've definitely got a five star rating but they did get a four because the great customer service! We didn't get what we needed but got pointed in the right direction and even made a reservation for us! Excellent service read more

Uhaul customer svc hotline Not this store they were closed when I went to pu the truck. I'll start by saying I was in front of this location for 2 hours because there was error in my reservation. Email entered incorrectly then locked out because to many attempted logins. Then on my last step they kept saying my pictures were not clear enough so I could not pick up the truck. Mind you it was reserved for 7;30 I was there until 8:45 in the dark to end up having to find a ride. Ridiculous. What kind of service is this that Uhaul is running. Work on your csr team and troubleshooting. I made no less than 4 phone calls to the hotline and still got no rental. read more

Needed to rent a truck to pick up our bed that we wanted to purchase from Sam's Club. I was able to make an online reservation an hour or two prior to picking the truck up. Needed to scan my driver's license and upload it onto the website. Process was easy. Went down to this location to pick up the truck. The check-in process was super easy and fast! Took only a few minutes! Customer service agent had me sign for the rental, handed me the keys, and told me where the truck was. He also stated that he would be texting me a vehicle inspection checklist that I needed to complete prior to leaving. Prior to leaving and after I inspected the truck, I completed the checklist, which was super easy (3 questions). We picked up the bed from Sam's Club and returned to the U-Haul facility within 2 hours. The return process was easy and fast! Overall, this U-Haul location and its employees provided me with OUTSTANDING CUSTOMER SERVICE!!! I encountered absolutely no issues and felt extremely satisfied when I left! THANK YOU TO ALL THE U-HAUL EMPLOYEES WORKING ON SATURDAY, MARCH 14, 2020!!! (Sorry, I wish I remembered all of your names!) (I don't understand the negative comments posted by other customers. U-Haul clearly outlines the pricing and other details on their website. I read all the details and had a pretty good idea of what it would cost and what was expected of me. Suggest customers carefully read the information prior to renting.) read more

The staff is super personable and helpful. They have always accommodated my unique needs. Rodney, the franchise owner is a great guy and has a good team. The only concern I have is that it takes a minute when you are there to check in, register for car and / or check out and pay. To hell with that you can go online and pre-register your info prior to checking in at their office. And a second booboo is because there are constantly servicing customers, they can't really answer the phone. So it's best to speak with mainland operator to get info. Other than that, the team is always, always friendly and supportive of their customers' needs. read more

U-Haul - Honolulu - Self Storage Near Me - Honolulu, Hawaii

*UPDATE Uhaul corporate refunded me, and they do care even if the independently owned franchise is run like a chop shop. For best service just come readily video ready to record & document any overcharges, poor customer service from pick up to drop off. read more

Check in was smooth, but checking out wasn't. We so visibly filled 3/8 tank of gas but mr EJ said we didn't. We know how fuel works in fact My bf was a return agent once before so we know how to read a tank of gas. (Not saying you have to work as one to read one) I assume EJ makes money by ripping people off for fuel. He charged us $6 extra, which he shouldn't have. Most likely not renting a uhaul again when moving in the future. I recommend renting a van from a rental car place or a truck from another moving company instead. read more

I bought a u box to move. Just want to give falica at the storage facility a huge thank you!!! She is so nice and helpful! Makes it very easy!! Great customer service!! read more

Rented truck and reserved reusable moving boxes online. Truck was great, boxes are a good option of island moves. This place is massively understaffed. Trying to return the boxes took over an hour. read more

The rating says it all. I rarely leave a negative review, but it was my worst experience ever. I ran 21 miles for 1 hour and returned it. I added 1.5 gallons (and brought the receipt) and the owner said she will charge additional $15. So I added another $12 and brought the receipt. She said she will charge $$ as it is not enough. She was very rude too. So I suspected that they tried to read the gas meter for their benefit and tried to rip off customers. I told her to charge whatever she wants and left the place. The worst experience ever. Do not use this company. read more

Besides the Marine boat UHaul in Aiea, this locations employees are rude and starkly. They talk down to you and never make you feel welcomed. read more