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    U-Haul - Tigard

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - U-Haul - Tigard

    Propane

    Trailer rental

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    11 months ago

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    U-Haul

    U-Haul

    2.3
    (56 reviews)

    We bought a TV packing kit today. Once home, we realized the packing corners were missing from the…read morebox. I called and spoke to Shay, who said come get them. I said it's a round trip of 33 miles to do that. I asked how she would compensate us for our trouble. She said they would refund the cost of the box. When my husband arrived, she instructed her coworker to give him the corners. Fortunately, my husband reminded her of her words to me. He got compensated, in the end, after getting attitude for reminding her. Unacceptable way to run a business. No wonder the store has 2.5/5 !!!

    Sloppy First I…read morepurchased a hitch on the U-Haul web site and scheduled an appointment for last Friday. The next day U-Haul reschedules the appointment without asking me if it was doable. I get to the 11am appointment and ask how long will it take and should be an hour. But the service guy needs to take his lunch so maybe two. Wait, I have an appointment? Doesn't matter eh? Two hours and 22 minutes later they text me started it's ready for pick up. I pick up the jeep and drive back to work. Later, driving to errands I noticed a more hotrod sound coming out of my jeep. That's cool but something is wrong with the exhaust system. It should not sound so cool. Early the next day I tried to call the U-Haul location directly but was pushed to national. Told them the problem and they tried to contact the GM at the location but did not get ahold of anyone. National told me to take jeep back to the location and have them check it. Jumped into the jeep, started it then piped the hood, maybe I can localize the problem before taking it in. Sure enough, there was a part of the intake system that needs to be removed to get to the battery, it was sitting on top of the engine. Sloppy! I put it back and my jeep doesn't sound as cool. Problem solved.

    U-Haul

    U-Haul

    2.4
    (34 reviews)

    We are in the middle of a cross-state move from Tucson, AZ to Sherwood, OR and had an extremely…read moredisappointing and stressful experience with the U-Haul Sherwood location regarding our U-Box delivery. The day before delivery, Laurie from the Sherwood U-Haul location called my husband directly and verbally confirmed that our four U-Boxes would be delivered between 12:00 PM and 2:00 PM. That same time window was also confirmed in two identical automated text messages we received (which we still have). Despite all of this, the driver arrived at 8:30 AM while we were still at a hotel. The home does not yet have utilities or heat, and it has strict HOA rules regarding where and how long U-Boxes can be placed. We were not refusing delivery -- we simply asked why the driver was there four hours early and requested that she check with dispatch before placing the boxes. The driver told us she would call dispatch and get clarification. Instead, the next call we received was from Laurie, telling us that we had "canceled" the delivery (which we absolutely did not) and that we would now be charged an additional $99 to reschedule. We made it very clear that we never canceled -- we only questioned why the delivery was happening outside the confirmed window. We were then told that if we could drive from the hotel immediately, the driver could return, but we would still be charged. Later, this fee was reduced to $50 -- despite the fact that the error was entirely on U-Haul's side. To make matters worse, this situation is part of a much larger pattern. Throughout this move, we have encountered:    *   Multiple unexpected charges at different stages    *   Separate delivery fees for each U-Box    *   Conflicting information about insurance coverage once the boxes crossed state lines    *   Repeated billing under different descriptions What initially seemed like a cost-saving option has turned into a stressful, expensive ordeal. Between U-Boxes, trailers, delivery fees, and add-ons, we are now well over $5,000 -- and still responsible for unloading everything ourselves. At that point, we should have paid slightly more for a professional moving company and avoided all of this confusion and stress. This experience showed a serious lack of communication, accountability, and customer care at the Sherwood location. Being blamed -- and charged -- for an error that was clearly documented in writing is unacceptable. I would strongly caution anyone considering U-Box containers to read the fine print carefully and be prepared for surprise charges and shifting explanations. Based on our experience, I cannot recommend this location or this service.

    The Owner Sherry was there at 0700 when they opened, had us on the road in 15 minutes. She took…read morecare of us like we were family, made sure the pieces we needed were available (5 point adapter and 2" ball). Can't say I expected to be taken care of like this - I've been to lots of U-Hauls over the years, Sherry knows how to take care of you.

    U-Haul - Tigard - trailerrental - Updated June 2026

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