This store left me, my sister, and my brother in law in fricking distress mainly because the guy, Justin, wouldn't work with me since I'm the primary owner of the account and messed up both of my sister and brother in law's new accounts. We were in the store for 7 fricking hours trying to get them to work, and Justin kept giving us all excuses of why he couldn't get them right. Sure enough it's because my account went into lockdown for "fraud activity" and Justin couldn't try to even get me to verify myself while I'm there. He kept asking me for my pin and I don't know how many times he entered it on his work tablet. Probably why my account went into lockdown without me knowing it. He had plenty of opportunity to ask me to help out with my identity. He had the opportunity to get me to fix it myself. He even didn't try to communicate with me. I even gave him the phone number for the department to call me over videophone (I'm deaf). It was the dumbest thing they did. When we took a break for a hour to eat something after five hours waiting, Justin ensured us that he would continue working on it and would text me with any info that he needs from me. He never did. When we went back in, he acted like nothing happened and he didn't look like he even tried hard. When we finally left last night (mind you it was closing time!) with only one new line finally working, my sister and brother in law were told they could go into the store near their home without me to get the third line working today and it still took them 6 hours to figure out everything and I had to call the supervisor to find why it is still an issue and sure enough my account was already flagged yesterday at this store last night and Justin didn't even bother to tell us! This is the worst experience I ever had to deal with the salesperson in 10 years of being a customer of Verizon. All other stores I went to were convenient and the experiences always went smooth. Every salesperson I met took my deafness in consideration when dealing with my phone or account issues. I'm never going back in this store. read more

Joe and Ryan were awesome, super helpful. I was in and out in a flash, and they even helped install my new screen protector. This will definitely be my store! read more

Came in on a whim looking for service for my business and ended up speaking with Zach. After reviewing the plans ended up with 2 iPhones and 3 iPads and it was less than ATT wanted. I will be back to switch my personal phones over from ATT. Come see zach at the spectrum read more

They sold me ipod with $300 promotion and they told me you can see your discount after 2 or 3 bills... After 8 months I steel waiting to get my promotion and in last call they told me we can't find any promotion in your order read more

I wrote a review recently regarding this location and I forgot to add a staff member that is so attentive and so sweet and informative his name is Gage. He's extremely passionate and his work great customer service. read more

Amazing customer service. Ryan and Gage were exceptional! The attention to detail, patience and care is unmatched. Thank you both for helping/convincing me to switch over from AT&T. You guys are awesome. read more

Went in to try and get a cheaper plan with more data. There was no one in the store and 4 guys working there all watching golf on the TVs. No one greeted me or offered to help. When one finally did he had no idea what he was doing and kept yelling at some guy in the back to help him who never showed up and the guy who was sitting watching golf didn't offer any help. I told the guy helping me that my monthly bill is too high and I could go elsewhere for much cheaper. He told me "You get what you pay for." Apparently I pay for shitty customer service ‍ don't bother coming here it's a waste of time. read more

My husband and I had a really seamless experience at this Verizon. We came in on a Monday night and Kevin Nguyen helped us right away. We have always been iPhone users but he told us all the new phones and their specs because we wanted to know our options. We decided to stick with the iPhone and he even offered the information that we only use about 4gz of data but we have an 8gz plan - so he suggested we could save money by decreasing the data on our plan. We had to come back on Friday because they had to order the phone with 64gz storage because they only had 256 go in stock. They called me on Thursday night when they got the phones in and we came Friday and we're all good! Kevin was super patient with me as I had to bring my laptop to the store in order to push through and successfully download my work apps onto my new phone. He perfectly put on our screen protectors, and voíla - we have new phones and are saving money on our data plan. All around great experience! read more

Eddy was a great help, offered to notch service. Explained all details, made it very smooth and easy set up. I recommend this location in particular. I give them easy 5 stars.... read more

consider the following before going to this store: 1- it is not a corporate store it is Victra authorized retailer , when you call Verizon customer service they will keep referring you back to the store or to victra customer service which is very bad. Even verizon customer service they will tell you it is better to deal with a corporate store. 2- because it is not a corporate store they do not hold the same standards like verizon 3- I was stuck with a new employee for 4 hours ,he didn't know anything and he didn't ask anyone else to help him out when I asked why don't u ask someone else to help you out, he said I already asked but they wanted to split the commission with me. I think victra is creating a bad work environment , I wouldn't support and do business with such a company that has a very bad culture that doesn't train and support new employees. 4- they will give you all kind of wrong information and scam promotions to get you sign up with them. he kept saying he will wave the initiation fees, he never did. read more

Korbin took great care of me and changed out my phone cover as quick as I could pay for it! Thanks for the great service!

Awesome experience at this location, Thank you so much Elorite for your excellent knowledge of the phones and tablets. All of the guys ( employees) were awesome and hilarious. We would definitely make this our regular Verizon store if we didn't live in Sacramento. Can't thank you enough for your service. read more

I needed to give an existing phone to another family member so we stopped into the Spectrum store this afternoon. Zach was extremely helpful in getting one phone erased and setting up the new one. Additionally he reviewed our account and offered a few valuable suggestions. Great customer service. read more

Zach was very helpful in helping me to decide on a new phone. He took extra time to ensure my apps were transferred and even went the extra mile to transfer my photos from my IPhone to my new Google Pixel 3. Thank you Zach for the excellent customer service! read more

This Verizon store was just amazing! We were immediately helped by a nice man named Joe. They were interested in our own needs, and not just making a sale. Joe had all the information we needed about the phones we were looking at. He was extremely friendly, helpful, and knowledgeable. Our experience was quite exquisite! In the future, we will always be looking to take our business to this Verizon store! read more

Excellent service! My daughter and came in for new phones and we were in and out in a breeze. Zach is very knowledgeable, helpful, efficient and very nice to talk to. Thank you so much for your help and making our lives so much easier! read more

Come in and ask for Korbin. He get me set up with Verizon quickly, and he was a pleasure to work with. Goodbye Sprint.

Went to Verizon at the Spectrum. Zach assisted me. Had to get a new phone. Zach took care of everything. Service was quick. He did an exceptional job!! read more

Long wait times, combined with incompetent, indifferent staff, who will let their friends cut in line. I've been using Verizon Wireless for the past 10 years, and visiting this store convinced me that I should consider switching carriers. read more

Excellent service with Gage! Took care of everything and even finished everything while we went to dinner...very happy with the service and my new phone! read more

Had a great experience with Korbin at the Irvine Spectrum location. He spent all the time needed with my son and i and made us feel so comfortable with the new products. Will make a point to always come back here when needed. Amazing customer service from Korbin!! read more

Ryan was extremely helpful in my iphone purchasing process. He explained everything thoroughly and made sure all data transferred smoothly.

Overall a great experience! I got a phone call from Ryan informing me that I might have an upgrade. Walked in and was immediately greeted! I only waited about 5 minutes until Kevin came over to help me. He was very friendly and honest and made sure I got the best deal with my new phone! He helped me back up my phone and made sure I had everything transferred to my new one. Thank you so much Kevin! I walked out a very happy customer! I will most definitely be returning to this Verizon store with any other purchases or questions I ever have! read more

Gage is such a big help ! I went to the store with numerous questions but not only that he was extremely helpful and patient with me ! I love going to stores like this and having an easy going experience like I did today ! read more

AVOID this store at all cost. After 3 hours of waiting to have a new account set up, we were told to come back or bite the dust becasue they were getting an error message on their end. Meanwhile we heard 5 more mintes, we re almost done, sorry guys. Complete lack of respect for customers. We were told to return the next day. **UPDATE** The next day we went to an actual Verizon store instead, and found out that these people are running a SCAM! The manager called corporate and tried to undo everything these SCAMMERS tried to do! They gave corporate the run for their money trying to undo it all! In short, our business account had a random business name added to it, the PIN they asked us to set up the day before did not work because they set up their own PIN behind our back, the plan/pricing they tried to put us on DOES NOT EXIST, the $400 they promissed, for switching over, would never come because buy one get one free phone deal does not qualify, oh and there was no need for us to be getting 2 ipads in addition to the 2 lines! Corporate said that these people were trying to rack up a bill for a higher commission, and 6 months down the road we would have been in for a rude awakening with paying tripple the amount for our plan! They took a detail report of what happened and will deal with them accordingly. We are glad we were able to stop this before we signed anything. After learning all of this, last night was like buying phones out of the back of someone's truck in a dark alley, but in fact this was taking place at a nice store at Irvine Spectrum! Thankfully were able to avoid the financial damages, but want to make sure they don't SCAM anyone else. Please do your research !!! read more

Came in the store to purchase a new phone and was helped out by Seena he helped me transfer all my data to the new phone very quickly and was able to answer all the questions I had about my plan! Used to go to another store but will be returning here from now on for sure read more

Went into the store tonight and Ethan and korbin helped my husband and I upgrade our phones and we couldn't be more happy! Love this store and go see korbin !! read more

Ryan was so very helpful when I went into Verizon today. He spent a lot of time with me when I had to get a new phone and have my information transferred over. Thank you Ryan so much!!! read more

Came into the store to upgrade my old Samsung. Usually I dread going through the process of upgrading but fortunately I was helped by Neema. He let me know I could save $20 on my bill by switching to autopay with my unlimited plan and upgraded the phone quickly without any issues. read more

Had to get a new phone during my lunch break. Staff was extremely helpful and friendly and made sure I was able to get what I needed.

Ryan was amazing!! I came in with an apple watch that just wouldn't work. We did EVERYTHING we could, and even called apple to troubleshoot, but no luck in getting to charge. When I came in Ryan was really welcoming and helpful, he saw that it just wasn't working and helped me exchange the watch that same day since the same watch was in stock. Overall super easy, and quick! Thank you for all your help Ryan! read more

Excellence in Customer Service!!! Can't thank Travis enough for his legendary customer service. I had to replace my phone, he listened to my needs, and....made this experience a very positive experience. I have had great service over the years at this Verizon location, but this store has a staff that is better than ever. In my corporate life before retirement, I was involved in Customer Service so I really appreciate when I get this level of professional service, and yet also personable. Thanks Travis!! Thanks Verizon! This is why I have been loyal to you for so many years! read more

Let this be one more warning to you, before you walk into this Verizon Authorized retailer at the Irvine Spectrum! We were able to walk out of this store without getting cheated, all thanks to these other folks that took the time and shared their experience here, so I did read all of the negative and positive comments before walking in. Here is what happened to us. Last week before Apple launch the new 2018 iPhone Xs, my wife called the store not knowing that this particular store is NO LONGER, a Verizon Corporate store, since we have been going to this location for years. They took our pre-order over the phone no issues, and promised that it will arrive on launch date 9/21, when the time comes, we wonder why we did not get the tracking numbers for our pre-order, after my wife spending over 1hr, on the phone talking to REAL Verizon rep, we finally get the Fedex Tracking numbers for 2 packages to arrive to this Reseller store Monday and Tuesday the following week 9/24 and 9/25. I showed up to the store Tuesday night after I find out the packages have been confirmed and delivered to the store, so I can go to get these setup, once we enter the store, they said yeah, the packages did not arrive yet, so when I told them mmm...I checked Fedex and it showed it was delivered, so now they go to the back room and comes back and tell me yeah they are here but it will take 10min to open the lock. The sales come back out and tell us that yeah one package with 2 phones arrived Friday on time, but the second package arrived Monday night, Total Lies, because based on Fedex tracking info, we know exactly that they arrived Monday and Tuesday morning. So immediately I know this Mika guy is not ready to tell the truth. If he is willing to lie on something so trivial, what else was he willing to lie to me, so I let him continue and nod in agreement but in reality, I nod in agreement to myself that this store is shady like other comments. So then they comes back out with 5 phones that we pre-ordered, but then Mika the sales tells me yeah you will all get "free phone cases" I said oh we really don't need it, since we have already purchased the new cases that we each liked online, but he said our price is the same regardless and insisted that we take the 'free cases", so no comments from me. Then immediately I noticed one of the box already have the plastic seal removed, that raise a Red Flag for me, so I picked it up to make sure the plastic seal was missing, so then Mika tells me "oh, Apple forgot to insert a sim card for this phone and they put a note on it, so he had to open it up and insert a new sim card" Really? Apple a One Trillion Dollar company would do that and place a note outside the box for missing Sim Card? that is best in class for customer experience, so then he begins to open the box, to show me the phone is fine, but we noticed that it was missing document folio like typical Apple product, and also the power adapter was not wrapped with plastic protector !! more Red Flags ! So Mika assumes everything is ok, and continue to process, so I commented that I personally do not feel comfortable to take a phone that has been opened without my knowledge, and so then we can see this guy is not comfortable of all the stories he has been telling me from the minute I walked in up to this point, and massive sweats start to build and clearly visible from his body language. Then someone from behind him step over and said then we will need to cancel everything, I said fine if that is what you need to do, we can order the phones again, then walked out. Be warned and be ready to use some common sense if you choose to walk into this particular store even after you have read these comments and warnings. Just know that after this negative comment, someone will pop in and add a 5 star rating to help prop up my 1 start to keep the average at 3 stars...wait for it ! read more

Walked in to get some simple info on my account and possibly upgrade my phone. The clerk wasted my time all to ultimately say his computer was down so he couldn't help me. This place was 0 help. read more

Great service! Smooth and easy transfer for my new phone. Shout to Zach for helping us out! However, going to give the benefit of the doubt that they forgot to mention adding an automatic mobile protection which was not necessary. Make sure to ask about this and see if you would like it or not. Otherwise you won't know why there is 14 additional dollars being added to your bill each month. read more

This store needs better management. Yelp and google say they're open until 10pm on Friday, I call them at 9:05pm and automated message says they are currently closed. I call irvine spectrum guest services and confirm with them that they are open until 10pm. To verizon store in irvine spectrum: Why do you not answer when you're open? I am trying to give you business! This is lame. read more

We visited the store because we had an issue with a new phone. The sales associate, Zach, was extremely helpful and knowledgeable. He had the best customer service skills I have ever encountered, Which says a lot because I am in sales myself. He made us feel well understood and comfortable throughout the process. I feel I need to complement both Zach, as well as his manager Jaime, who also assisted us. If I ever have a problem with my phone, I will definitely be going back to Verizon at the Irvine spectrum. read more

Zach helped us today and was amazing. Everyone was friendly and helpful. Customer service was great. Thank you!

Ryan helped me out with a sim card problem and made it super easy, fast, and convenient! Been having a problem with my sim card for over three months, and he fixed it in less than five. From now on I will be going here for any help. read more

Everyone here is helpful! Joe is nice and helpful. Micah helped me get a new phone! He was great, kind, and super helpful!