First let me start off by saying that I hate going into phone retail stores because I always feel like I'm going to get trapped buying or spending more then I want to. I actually had a different experience when I visited this store. I was respectfully greeted by Bri. I went into the store with the intentions of getting info on upgrading my phone that was very old. Bri gave me her input on which phones would be best for my needs. I didn't feel pressured at all and felt like she wasn't trying to sell me. I definitely plan on going back and upgrading my son's phones with Bri next time. read more

Worst service ever! Never never buy from an authorized dealer like these people. The salesman Josh seemed nice but messed up my entire order and account! He put items in my bag we did not purchase even said we received something when we didn't! He added items to my account I didn't ask for and even after I told him no. This seems to happen often enough because the manager had no problem saying she would refund me my money it's been over a week and I'm still waiting. I'm am so angry and disappointed Verizon would authorize people like them to represent them. read more

I went into get a new phone. Yesi helped me and was fantastic! Very kind, straightforward and professional. Knowledgable about everything and was able to help other costumers at the same time. When I returned to pick up my phone Jasmine helped me. She was AMAZING. There were some tech issues at the store but she stayed with me for almost 2 hours, patiently setting everything up. Yesi also stepped in while still helping several other costumers. Other representatives that were there didn't hesitate to greet new costumers and help out. This is a great location! read more

This review is specifically for rep name Nate. I walk in there to get more detail about missing credit that was discussed when I got new line and trade in. Explain the situation to the rep and immediate response is that he can't help. After i explain more detail about what was discussed with previous rep, then he says the rep is no longer with verizon and says there's a reason he's no longer with the company like he manipulates customers. Expressed my frustration and gives me GMs number to call. Then he has audacity to talk about internet service promotion and if im interested. This guy srsly needs to get some sales training as well as service training. Later I found the previous rep's number and reach out. Found out he's just on vacation and is still working there and will take care of the missing credit issue. I had nothing but great service from the previous rep and the fact this other rep Nate lied about him no longer being with verizon got me mad. Went back in to ask why he lied, and changes story saying he's just currently not here, and that's what he said. I know what I heard and was so pissed at this rep Nate that I had to leave a review to let others know. Also want to directly tell GM Mark to get rid of this guy, cause if there's anyone manipulating customers its him. The poor service and lack of care to even check on my situation almost led me to leave verizon and file some sort of claim to management. read more

Came in to upgrade to the new iphone 13. I also wanted to see my options about adding another line to my account. Chanel was so helpful in answering all my questions. She changed my plan for me that best fits my family. Did not feel like I was talking to a sales person nor did I feel pressured into getting a new phone. She genuinely was nice and informative. I will now be going to this location in the future because of how great Chanel was! read more

Be careful about these guys I returned a device that was not working correctly and they charged me a $35 fee for restocking and a $19 admin fee. This was not a case of me just changing my mind. This was a case of device not working properly. From Verizon corporate "Please know this store is a non-corporate location and can have different restocking fees and policies than a corporate Verizon Wireless location." "... those speeds are not up to par with our standards." Avoid this clip joint. What else is there to discuss? If you wish to give me a refund call me or message me. read more

Nice, fast and efficient service. Walked out of 3 Verizon stores in the past because of lack of service. Bro was not only knowledgeable but very nice and made my transaction easy and fast. Thanks agin read more

BILAL was amazing! So professional, kind and helpful! Thank you BILAL!!!! We will continue to be customers of Verizon because of people like you! read more

Great Experience with Abel and Veronica at Verizon. Highly recommend to call them for your personal or business needs.

Called in 949-954-**49 Verizon hotline and rep called the spectrum store to check the availability of an iPhone 14 Pro 256 Silver. Spectrum store confirmed they have the phone so I come in with a pre check in. When I walked in, a rep helped me to make sure they have the phone in stock. He came back and told me he has the phone. After a hour wait, another rep started helping me and told me they don't have the phone. At this point, I'm speechless. I can't no longer believe any information they are telling me is truth or lie. I held my breath and patiently ordered the phone at the store promising that the rep will call me when it arrives. Of course it's my fault I believe what they said. No calls! I left a message at 949-866-**83 but no rerun call for 2 days. Rest is the worst but no need to say more. This spectrum store is perfect to waste time and lie at your face if you are bored! read more

Walked in yesterday to get an new phone and add someone to my plan. We worked with Bilal, which started off great. When it came down to executing on the transaction he said he would need 10 minutes because the vault was "on a timer". Prior to leaving we asked if this could be completed by 2:15 he said yes. So we went to grab a beer as and returned at 2:00 and he was working with another couple. Did not acknowledge us, did not follow up as he said he would. Super disappointed in working with Bilal. read more

When I first walked into this store with my grandma who doesn't speak very good English , I was greeted by Joshua who quickly got my grandma a chair to sit. She had a problem with her phone service not working and he immediately knew what to do. This was a quick and easy visit as most aren't because of my grandma's English. Thanks Josh for the help! read more

the customer service is HORRIBLE. the worker named Ash could not do his job and answered "whatever" multiple times when i needed help. never going back again and do not recommend this place. read more

Shasha is the absolute best sales rep I have worked with period!! I am a phone nerd and was dealing with complicated issues and he helped me with patiently and professionally !! 12/10 !! Definitely coming back to this Verizon store in near future !!!! read more

Went in 10/09/22 to get new phone , there were lots of people in the store and only 2 workers . I asked one of the rep as to where to sign in to get in line , he said he was going to go around and sign ppl in . After watching him for 10 min , he has not signed anyone in . so how do we know who is next ? After 10 more minutes with more people coming in , we left due to lack of response and disorganization . read more

Thanks to Karli and her knowledge of iPhones, I was comfortable in choosing the right one for me

Victim of another "Free promo" scam here. Read around, I am not the only one over the last few months. I had issues accessing my account as a manager, although properly authorized to be one by the account holder, my wife. We visited the store, explained the situation and waited for more than an endless hour and a half for them to coordinate with Verizon Corporate over the phone. Having a 1.5yo baby with us, this waiting time was painful and frustrating, and after 45min of "no progress", with me and my wife taking turns in-and-out the store trying to keep him calm and entertained. I was openly dissatisfied, and this is when the "Free Tablet" came in the picture. The "gift" was unsolicited on our part 100%: it was "given" to me as a reimbursements for the troubles we had making changes in our service plan, after they - Victra - had issues coordinating with Verizon about it, which in return had me pinned in the store for more than an hour and a half, and would be require no additional fee other than maintaining the $10 Service fee for table LTE data we had already - through a different promo for an older free tablet that Samsung had given us. My wife who at that point was talking to them exclusively as I was too frustrated with the agent, hastily thanked them, apparently signed for it and had us leave the store with promises that changes would be visible in our account over the next couple of billing cycles. The store was virtually empty btw, it was not like we had to compete for attention. After requesting the resetting of my account through Verizon for not being able to check on my billing and make changes through the My Verizon app, the issue we visited the store to begin with, I was introduced with bill for the device "we purchased" and after contacting Verizon's help desk, it was announced to me that on top of the device's cost, we had committed to service that tablet access line for 24months. A new tablet line that is, because they did not swap # with the one we already had, rather cancelled the old one which had no contractual obligations to it, and created a new one. So it was not a gift, just a trick for them to meet their quota. Again, multiple people over the last 6 months make the same type of complaints, i.e. new lines and/or "free" tablets being pushed, or plan upgrades at no additional costs, actually being far for free or far more expensive. The store is an authorized retailer, not a Verizon store. It is shameful from the Verizon side of things too, as their Corporate Verizon claim no responsibility and they ask you to solve your issues through the Store's management, which will dodge your calls and avoid meeting you in person. In my case, they actually claim that the manager responsible was already fired. So "frikking" what? After calling them and asking for hours of a day to meet with the current manager - as Verizon HQ advised me - they promise to get back to me but never do. Don't make any assumptions, don't trust what they say before you go through the fine print and don't rush any purchase, especially when they claim/promise you it is "free", be it upgrade in services, accessories, or tablets. Better yet? Rather don't use this store, or for what matters to me any Victra location altogether. read more

Neema is the man! He gave me the best deal ever! In the past I have always hated visiting Verizon and dealing with the up-sales. This time around it was a great experience. Neema was very patient with me and answered all my questions. The manager Ethan was also very helpful with providing discounts that I probably otherwise wouldn't have received. Over all, it was a very fast and efficient process. Trust me, ask for Neema during your next visit to the Verizon at the Spectrum! read more

I had to come in because my phone would not turn on and I thought it was a charging issue. Balil helped me in the store and was very helpful and friendly and was able to get my phone working! read more

Came in to look for a new phone and was helped by Karli. She was so helpful and patient with me. I have no idea what I'm looking at when it comes to phones and she took the time to talk me through everything and even helped me set it up! I am so grateful for her support! Definitely glad I chose this store. Thank you Karli! A+ customer service!! read more

If i can give it a zero star!!! What is this ? Are people here to socialize or to work? 4 times visited this place never took from me more than 10 mins with what I need and it was never done!! Allowing pets inside really okay I am allergic !! after waiting for more than hour the worker over there just started helping another customer who came last without even asking the other people if they can let her go first!! I said no i was here 1st she did not like it and she referred my previous visits to another worker really? Is it a doctor appointment or what ? Really the worst customer experience u can imagine would never come back read more

I was in town visiting family and needed help with my account as well as a new charger and protective screen. Chanel helped me and was very professional and sweet. She exceeded my expectations. I highly recommend this store and would advise you to ask for Chanel. Everything from start to finish went smoothly. One of the best experiences at a wireless store I have ever had, which is saying a lot. I have been to quite a few. read more

Alexis Leon is the guy to go to in here! He was able to assist me with my issue and quick too! He was complete honest and straight forward with everything. I have always hated going into cell phone stores but he changed my mind about that thank you again! read more

5 star service for Alexis Leon. We purchased 2 iPhones 13 pro max from Alexis this past weekend. He was very attentive, courteous, and patient. We had issue backing up one of the social media apps and he was extremely patient with us and checked on us in between serving other customers. We'll definitely go to Alexis for our future purchases. read more

Shout out to my man Bilal, so concise with his communication. You can see how much he cared about all of the customers while still taking his time with each of them. Bilal got me a new iPhone 14 while dropping my price 40 dollars a month. I was paying 130 now I'm paying 90 with a new iPhone. That man needs some recognition for the magic he works !!!! read more

I was at work and was in desperate need of a new phone due to mine getting damaged. I started at the Verizon Victra location in Yorba Linda where I was helped by a gentleman by the name of Conrad he was amazing breaking down the price and making sure I was getting the best deal unfortunately he did not have the phone I needed in stock so he called Chanel who went out of her way to confirm she had the device and held it for me till I got there and which she also reassured that I was getting the best deal and made the transaction as seamless as possible even transferred everything from my old phone to my new one. If you ever need to work with someone who knows how to get things done in a timely manner chanel is a perfect person to assist you. read more

Went in on Mother's Day weekend because I heard of the buy one get one free special that was going on. The rep that helped me was a pleasure to work with. He obviously knew the products in the store well as well as upcoming tech and did a great job answering all of my questions. Zach was very thorough in evaluating both my business and personal plans and helped me strategize to save money while at the same time upgrading two of my cellphones. I'm glad I got to work with a professional that is knowledgable about the products he represents as well as providing great service to the customers he helps. read more

Everyone was super helpful, guided us to the right products for the new phone and helped out with an online order. Overall super easy experience! read more

Why am I not surprised... never got good customer service with Verizon and thought going there in person would be different... was dead wrong. These guys literally huddled up in the corner, one comes to talk to me and after asking a few questions, he's incredibly vague and almost dismissive. Don't know why I've put up with this for years... might be the final straw read more

After a bad experience Karli turned out Verizon experience around and provided fantastic customer service. She's amazing!! read more

Ashley was Incredibly helpful and efficient. Her knowledge of the product and ability to quickly get me what I needed was excellent. I came in for an upgrade and she made the process fun and enjoyable. Ashley provided the best customer experience I have ever had with Verizon. Thank you Ashley! read more

BEST customer service ever! Mark was soo patient and informative. I'm not very phone savvy so he showed me soo many awesome features my phone has. Never been a fan of the process of upgrading my phone but this was quick & easy. Mark helped me find the perfect phone & made the whole experience enjoyable. Everyone was soo nice. The store has great vibes. Definitely ask for Mark when you go in. He's great!!! read more

Mark did an awesome job get our rebates Set up on phones we returned to Verizon What he did in 30min was major Compared to phone customer service and the poor Verizon help at el toro store. He has patience to deal with multiple Issues! Phone bill and other If you are getting a new phone go To his store, not the knuckle heads at corp On el toro. read more

They have a staffing problem. The store was full and there was only one worker there up at the front. Nice guy and, from what I could see, helpful but he had an entire store to take care of on his own while his partner was helping customers on the phone in the back. I walked in and probably would have bought a phone right then and there since my phone is smashed to kingdom come but the wait just to see an associate was 2 hours. I don't have that kind of time So I left. read more

Not enough team members to help or answer questions. The delay took over 30 minutes just to ask 1 question.

Ashley helped us with our business account tonight. I'd have to say she is one of a kind. She really goes above and beyond and we enjoyed her company as well as her patience to transfer all of our data and she also saved us money! We will be back. Ask for Ashley!! read more

Ashley was super helpful and so kind to us! She is a huge reason why we come back! She definitely deserves a promotion for her service!

I typically never leave reviews but Chanel was such a sweet salesperson. She set me up with the best bang for my buck! Loving my new iPhone13Pro . Thank you so much for making me feel so comfortable at making the decision to switch from T-mobile to Verizon. You're great service with a smile was very much appreciated! Very happy customer! Will be back asking for Chanel every time! read more

Talked to Bilal and helped me with a porting issue I had for 3 months and he got it resolved quick and easy.

I was in the store yesterday. I had the pleasure of being helped by Michael Miranda. I had an iPhone emergency. My phone was not working. Michael pulled me over a chair and we got to work. Unfortunately, my phone could not be saved. I had previously gone to the Apple Store and they told me the same thing. It took a little while because my phone had not been backed up and I didn't have all my passwords. Michael was so patient and helpful. We got as much info transferred over to my new phone. Michael even told me about a rebate for my new case and screen protector. Michael kind of restored my faith in the Verizon store. If you need help or want to buy a phone, go in and see Michael! Thank you Michael!! read more